Master of Code Global

BACKGROUND

Please describe your company and position.

I am the CTO of Glia

Describe what your company does in a single sentence.

Glia creates digital-first moments that simplify and transform communications between businesses and their customers. Fortune 500 companies that have high-consideration sales and support experiences need to deliver choice, continuity, and speed to their customers. That is something we do better than anyone else. We know that digital-transformation is not easy for large organizations.

That is why our digital communications platform is modular in its design and built to deliver value at each step of the journey. We do not believe in ripping out legacy systems - we believe in agile solutions that can truly transform the customer experience. Glia transcends the channel discussion to focus on what matters - customers. Join the journey.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Master of Code Global to accomplish?

• Integrations to the Platform

SOLUTION

How did you find Master of Code Global?

Referral

Why did you select Master of Code Global over others?

• Close to my geographic location
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Master of Code Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Different integrations to the Glia platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The team consistently delivered on functional demos and live integrations. During the design team the architects always provided artifacts that were proven and stress tested.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are always communicative of progress, particularly when there are unexpected delays. The project managemnt is clear and transparent. 

What was your primary form of communication with Master of Code Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am very pleased with the outstanding quality of collaboration, services, and leadership provided by Master of Code Global. Their technical expertise is solid, and their dedication to our success is evident in every project they undertake.

Their project teams as well as individual masters that we engage with consistently deliver great solutions to our end customers or good work for our internal product development. They are very proactive with industry trends For any organization seeking a reliable and highly skilled IT partner, I definitely recommend MOCG.

Are there any areas for improvement or something Master of Code Global could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Clell Wade Coaches Directory

Describe what your company does in a single sentence.

Publishing, marketing, content creation, events, advertising.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Master of Code Global to accomplish?

• Develop an integrated website and database
• Step up our game with a modern and clean design
• Have an easy user and admin experience with ease for updating data

SOLUTION

How did you find Master of Code Global?

Referral

Why did you select Master of Code Global over others?

• Pricing fit our budget
• Referred to me

How many teammates from Master of Code Global were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Completely re-structured our entire database and platform. Migrated all existing data. Implemented a cloud structure, staging site, and security measures. Assisted with redesigning our website and creating a new, fully customized CRM system. We had an existing mobile app that did not work well, MOC completely redid our Apple app to work seamlessly with the new system in place and created a brand new Android app for us to market.

We had attempted to do all of this twice before with other companies over a period of 5 years. Master of Code finally did it and did it well in under a year.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We had attempted to do all of this twice before with other companies over a period of 5 years. Master of Code finally did it and did it well in under a year.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I have been through 3 PM's in our time with MOC and I have been in contact with them almost DAILY! They all have been so great to communicate with, I never have to worry about not getting ahold of someone. The time difference (depending on where your devs are located) can be a bit of a struggle, but they have worked very late in to their night and on weekends for us.

What was your primary form of communication with Master of Code Global?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their expertise in web and database development. With one company, we were able to get web apps, mobile apps, ux/ui, database engineers, and system administrators who all WORK TOGETHER.

Are there any areas for improvement or something Master of Code Global could have done differently?

We have been looking for help with SEO and social marketing, this is not a service they offer at this time.

BACKGROUND

Please describe your company and your position there.

I am the Technology Services Manager for a nonprofit organization. The mission is to, “Build an engaged army of self-governing grassroots activists”. To have a purpose of proposing amendments to the US constitution.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Master of Code Global, and what were your goals?

To develop a priority Customer Relationship Management (CRM) that can support upward to 35 millions records. Also assist in development of APIs and connections to other systems to both push and pull data.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was not with the company when this decision was made.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

• Maintain and enhance the CitizenBuilder CRM and volunteer management system
• Maintain and enhance the LMS ecosystem (LMS, PG, DCEnablers, COSsurveyed websites)
• Develop an iOS app what will serve as a communication tool and have a modular structure for adding more tools in the future.

How many people from the vendor's team worked with you, and what were their positions?

• One (1) project manager(0.5FTE)
• Four (3) Ruby developers
• One (1) PHP developer
• One (1) front-end developer
• One (1) iOS developer
• Three (2) quality assurance (QA)

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Master of Code has done a pretty good job of development of our system although it has taken lots of years to get the system up to what we would consider usable. They are always working with us to improve the systems and we are in constant contact with them and the project manager Dima.

Describe their project management style, including communication tools and timeliness.

At first they were almost doing the project on their own and we were constantly wanting improvements to the system ASAP. Now that we use a more agile approach with MOC, the project seams to running much soother and MOC is able to deliver quality of quantity.

What did you find most impressive or unique about this company?

The cooperation and timeliness of the response to question, issues that we have. Dima ensures we're quickly informed with accurate information to develop quality products.

Are there any areas for improvement or something they could have done differently?

I would have started the project with MOC using the agile development process and had more control over the project like we do now.

BACKGROUND

Please describe your company and your position there.

A disruptive marketplace in the licensing industry

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Master of Code Global, and what were your goals?

for web/mobile and app

SOLUTION

How did you select this vendor and what were the deciding factors?

Google - Website - Salesman pitch

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They were engaged to help us develop with their Ukrainian labours but they are based in Canada. After 1st payment upon signing agreement, they started the work and then next payment was due and we found out that they made an error and mobile friendly experience wasn't included part of web. How can you do website and not recommend mobile friendly? guess what, now they want more money. We agreed that we will pay 50% of the costs (I bet they marked it up the costs to still earn a margin and make us still pay for it). Our CTO says for what they are developing, they are money hungry, greedy and we tried to understand a timeline, which they failed at, and what will happen to our project. SOW1 terminated but still no sign or plan when we can go live and how much more discussing SOW 2 under a pay as you go contractual basis.

However, we held payment to simply have clarification where are we heading. they decided not to give any answers, updates, or even a timeline and what is still required to go live to even pay full balance but Ryan, who agreed to empathize and mitigate the situation with his team on first call also failed as on the 2nd call he was rude, greedy, and did not listen and simply was stubborn on one word - money money money then i give you any answer. They are the worst company to hire when you have a baby your worked on for soo long. I reached to CEO Dmitry, lets see if he has a heart and knows customer mitigation, relationship and power of listening.

They don't care about you, they are a Wal Mart with mass hours of labours and that's all. We will pursue full legal action for refund or source code so far for what we paid for so far. No entrepreneur must go through what we went through. I will discuss this in my interview on Bloomberg. Master of Code is Slave to money. We are happy to share email threads, recorded calls etc. Please dont be fooled by T Mobile client.

How many people from the vendor's team worked with you, and what were their positions?

They claim more than 5 to 6.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

FAILED.

Describe their project management style, including communication tools and timeliness.

Rude, Greedy, Do not listen. Unempathetic. Liars.

What did you find most impressive or unique about this company?

Bryce was good until he made a big mistake with contract web vs mobile

Are there any areas for improvement or something they could have done differently?

Yes, fire Ryan, Bryce needs supervision on his overpromises in his sales pitch

Company Responses

The vendor responded on July 23, 2021. 

In our collaboration, we ran into many obstacles with the client. There was an area overlooked in the early stages which Master of Code accepted responsibility for. We negotiated with the client and came to what was, at the time, a mutually agreed upon and satisfactory outcome.

Through our collaboration, we completed the statement of work and were told, in writing, that we completed the project with kind words shared by the COO/CTO. We were assured that funds were "to be released" and that we would then continue to a second SOW. We were told of bank issues and that we were "first on their list to be paid".

After weeks of no updates, a conversation was had with the CEO where he claimed we did not complete the work to his standards and payment was withheld as a result. An internal review and proof in writing work was completed led to a very confrontational response from the CEO stating we were only focused on payment for work completed and not the future of our relationship and we should continue to commit resources to scoping, estimating, architecture, etc.

After one last attempt to secure a payment plan it was clear that this relationship had devolved. We respect the review posted however dispute many of the claims and feel that payment for work that is mutually agreed upon as completed as per the SOW deserves to be paid as per the signed contract signed prior to beginning subsequent projects.

BACKGROUND

Introduce your business and what you do there.

I’m the head of IT for a nonprofit organization. We regulate the CPA profession.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

They were building a custom web development code. Our objective was to provide our members with better online digital services.

SOLUTION

What was the scope of their involvement?

We had a system in place, but it was very complex. Essentially, this solution was a completely new website. Master of Code Global built our website using .NET. Primarily, they focused on development work.

What is the team composition?

We worked with five individuals including the head of customer relations, two developers, a QA specialist, and a project management professional.

How did you come to work with Master of Code Global?

I had heard of them in the past. I looked through various channels and at Master of Code Global’s major projects. We decided to give them a go because they had a great price point that was suitable for us.

How much have you invested with them?

We invested between $50,000–$100,000.

What is the status of this engagement?

The project was from February–October 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re a highly skilled team of professionals with a lot of experience in web design and development. Our system is very complex, and it didn’t take them too long to understand its functionality and how it could plug into the new website. Their team was always on top of our business requirements so the project was very successful.

How did Master of Code Global perform from a project management standpoint?

They met deadlines, and we always knew what was happening. Initially, we utilized software for collaboration but then it shifted into chat and email communication. That’s what we asked. Our team wanted to have an initial draft but it was more convenient for us to handle this collaboration through chat. It allowed for better and faster responses.

What did you find most impressive about them?

I was very impressed with their knowledge and experience. Additionally, their team members were very polite.

Are there any areas they could improve?

Their responsiveness was okay. On a few occasions, we had to go back and follow up with them. In critical situations, I would’ve appreciated it if they provided estimates of how long things would take. This wasn’t a deal-breaker for us though.

BACKGROUND

Please describe your company and your position there.

I am the Director of Consumer Products & Technology for a media and entertainment brand. In my role, I oversee all digital products and consumer-facing technologies.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Master of Code Global, and what were your goals?

One of our websites needed a redesign to add additional functionality and match the brand guidelines for other digital products. Because we didn't have the in-house resources to do design and development internally, we brought on Master of Code to help with this project.

SOLUTION

How did you select Master of Code Global and what were the deciding factors?

We've had a long history of using Master of Code for chatbot related projects and they were one of our first calls when we started discussing the redesign project internally.

Because we've worked with Master of Code in the past and had a great relationship with them, we felt very comfortable giving them this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Following an in-person kick-off meeting to review goals and objectives, we started the design process, which included a deep dive into website analytics and heatmaps.

After reviewing the data and seeing a few different design options, we selected an overall theme and started development on the homepage. This project required the knowledge and integration of two content management systems, JS frameworks, and AWS technologies.

How many people from the vendor's team worked with you, and what were their positions?

A project manager was our primary point of contact for this project. There were also a handful of designers and developers working on the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the overall redesign, our internal stakeholders were very pleased with the outcome and the additional capabilities we had delivered through this project.

Describe their project management style, including communication tools and timelines.

We had weekly status calls with the project manager, lead designer, and lead developer. All other communication was through a shared Slack channel and emails. This communication and project management style worked well for our team.

What did you find most impressive or unique about this company?

We've always had a great working relationship with Master of Code and this was yet another example of a successful project from start to completion.

Are there any areas for improvement or something they could have done differently?

During this project, there weren't any major issues or challenges that we couldn't tackle during the process. The Master of Code team were always open to the conversation and helpful every step of the way.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of digital marketing at Luxury Escapes, a global travel company selling accommodations, flights, and experiences to markets globally. I primarily look after acquisition efforts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We were essentially trying to increase conversion and find new users. We really wanted to test out the social space more, specifically through the introduction of a chatbot to see how that would improve that funnel. Master of Code Global seemed to be experts in that space.

SOLUTION

What was the scope of their involvement?

Master of Code Global developed a chatbot. It was Facebook-focused in the first phase. There was a lot to consider, like analytics, understanding our user journey, and making the bot accessible across multiple markets, from Australia and the US to Singapore and Hong Kong. It was quite detailed in the use case.

The team integrated our Luxury Escapes Deals API with our LiveChat service. They used Google’s location API, and there’s a Salesforce integration as well. 

What is the team composition?

There were probably about five people on their team that I dealt with. My main contacts were a project manager and a developer. They were driving the project, but they had a larger team that they worked with and sometimes came in to consult and get feedback.

How did you come to work with Master of Code Global?

I believe I reached out to them. At the time, they were a small group that appeared to be executing on sophisticated chatbots. I vetted their capabilities and started talking with one of their founders and a few of their salespeople. They sounded really smart and were able to get moving pretty quickly.

How much have you invested with them?

We spent in the range of $25,000–$50,000.

What is the status of this engagement?

Our work together began in quarter four of 2018, and it was launched by the first quarter of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As far as revenue generated from the bot, we did $500,000 in the first few months after launch; that was solid. The conversion rate was about 3X better than our website, and ur user response rate was 89%. Part of why we wanted to do the bot was to increase engagement, and that proved to be true. 

How did Master of Code Global perform from a project management standpoint?

They were definitely one of the companies that I’ve worked with in terms of meeting deadlines and communicating. I don’t have any complaints; if anything, they were waiting on us. They were pretty punctual and ahead of the game. 

What did you find most impressive about them?

The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart. While those two qualities are common, most companies have one or the other; having both is pretty unique.

Are there any areas they could improve?

Nothing jumps out at me.

Any advice for potential customers?

For anyone with a similar scope, I think the best thing they can do is play around with some bots from whatever companies they’re interested in. I’d get a list of 2–3 companies and see what their product experiences are like.

BACKGROUND

Introduce your business and what you do there.

I’m the brand director at a digital media creative agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We hired them to build a Facebook messenger bot.

SOLUTION

What was the scope of their involvement?

Master of Code Global outlined a strategy and executed a path to launching and creating a Facebook Messenger chatbot. 

What is the team composition?

We work with two people from their team. I believe there were an account manager and a developer.

How did you come to work with Master of Code Global?

They reached out to us because they wanted to identify the white space for us and build the product, so we came to an agreement on how we could get there.

How much have you invested with them?

We had different terms based on the relationship that we have with them, so it was zero dollars. I believe the net is close to a $15,000 scope of work.

What is the status of this engagement?

I believe we started working together in April 2019, and it ended a week ago in June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I think they’re masters in the space of Messenger and development. They’re very proficient.

How did Master of Code Global perform from a project management standpoint?

We had recurring meetings and project deadlines. They were very professional in terms of communication. They followed tight agendas.

What did you find most impressive about them?

The comradery and professionalism set them apart. It was very easygoing. Based on how fast my team and business run, they were very accommodating and willing to work around our schedules.

Are there any areas they could improve?

No. 

Any advice for potential customers?

Have a clear understanding of how ever-changing and evolving the social media landscape is, and be mindful of that as you start to invest in tech around those platforms.

BACKGROUND

Introduce your business and what you do there.

My role is the senior manager of our digital experience team at a large beauty retailer. I focus on marketing and digital experiences, so this includes in-store digital experiences as well as our online and mobile app platforms, promoting our loyalty program and offerings, customer relationship management, and marketing analytics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We were exploring a new channel to have a conversation with our guests and provide a greater personalized experience.  We developed some test chatbot experiences in Facebook Messenger, but we don't have the experience and skills in-house to really bring those conversation experiences to life.  We hired Master of Code Global to optimize our chatbot, provide us with the tools and processes that will help us create and evolve our conversational experiences, and help us design a roadmap for future use cases.

SOLUTION

What was the scope of their involvement?

We had a foundational chat platform already in place in which they provided their analysis and recommendations on how to enhance.  And they analyzed our current Facebook Messenger chatbot experience. We provided raw data from our chatbot interactions with guests, and they dove right in to determine what issues our guests asked about and how we handled them.

They provided us a blueprint of what conversational design looks like. We needed to understand the organizational support structure to create and maintain a channel like this.

Our first phase was data-intensive and they categorized the information to see where the opportunities were.

The next phase was a multiple-day workshop across many of our teams to discuss what was important to us and what we wanted to accomplish. We then prioritized our objectives to expand our additional use cases. We built a road map of where we wanted to go from there.

Then Master of Code Global provided us with several deliverables including conversation flows, dialogue, tone and persona recommendations, discoverability, NLP matrix, and channel recommendations. They also analyzed our underlying toolsets and analytical reporting.

What is the team composition?

The team was composed of a business analyst and a conversational design lead.  The business analyst was our main point of contact. She managed the plan and ensured the deliverables were met.

How did you come to work with Master of Code Global?

Prior to working with Master of Code Global, we worked with another company, but they moved away from chatbot consulting to focus on software. They provided a few references, one of the references pointed us towards Master of Code Global.

How much have you invested with them?

It was around $75,000.

What is the status of this engagement?

The project lasted from November 2019–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were incredibly impressed by what they provided. They gave us the tools and documentation so our team can make a high-quality, very personalized chatbot. We’re working on implementing that now, so we will see more concrete results in the next few months.

Our entire team thought it was very successful. Master of Code Global opened our eyes to what experience, skills, and knowledge are needed to make our chatbot successful and operational in the long-term

How did Master of Code Global perform from a project management standpoint?

They were incredibly responsive and transparent about the plan. As things shifted because of availability, the project was extended, but they were communicative throughout the engagement. Even through the holiday season and during COVID-19, they were very transparent and followed the plan.

What did you find most impressive about them?

Master of Code Global showed their expertise in the field. Their broad experience with chatbots really impressed us. Their experience really helped with our engagement. We now know how to support a channel like this.

Are there any areas they could improve?

I can’t think of anything.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Conversint LLC.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We had two projects we wanted to complete; the building of both a prioritization system as well as an accountability scorecard.

SOLUTION

What was the scope of their involvement?

Master of Code has executed two projects for our company, with the second project having recently been completed. 

In the first project, they built a web application for creating prioritized lists called Todolee.com, inspired by organization techniques used by a major weapons supplier during the Cold War. The original process was manual, and Master of Code was responsible for automating it. Essentially, a user can input a list of tasks, and the application determines the best order in which to complete them. The program is quite sophisticated. 

When we realized the need for our second system, an accountability scorecard, we reached out to Master of Code once again. The solution had actually already been built, but it wasn’t sustainable or stable. The team was able to redevelop the system to full functionality. It manages promises people make and holds them accountable for those promises. The platform gives information on actions that need to be taken in order to complete a project.

What is the team composition?

Master of Code has supplied three project managers so far. One for the first project, and two for the second. Each has been supported by a larger team.

How did you come to work with Master of Code Global?

I found them online. They were a local company, and I felt they had a good idea of what I was looking for when I explained the project to them.

How much have you invested in them?

The first project was about $12,000, and the second project was $34,000, bringing the total spend to about $46,000.

What is the status of this engagement?

Our first engagement took place in 2015, with the second lasting from September 2017 - July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

That first project seemed like an impossible task, yet Master of Code figured out how to achieve it. The team’s solution saves users a great deal of time and easily facilitates the completion of any project. Their success speaks to the quality of the developers they have on staff, who are all well-trained professionals. I was so impressed with their work on the first project, I didn’t hesitate to hire them for a second.

As for the second project, clients who use the platform often see anywhere from a 20% – 200% improvement in their business. The solution is extremely effective, and there are no bugs in the system. The code that their team created was very clean, with the exception of a few words that needed to be changed.

Both systems they've developed for me have been very stable and I will have them do more work for me in the future. They haven’t disappointed yet.

How did Master of Code Global perform from a project management standpoint?

At first, we only communicated over email, but going into the second engagement, we began to utilize Skype regularly, holding meetings each Monday. Often, our second project manager would bring her team into our Skype calls to ensure alignment between us.

Master of Code is extremely organized; they’re very easy to work with, and they know how to manage a project. The team is focused and intentional about completing projects are very organized, very focused, and very intentional about getting a project completed and delivered. I was very pleased with that project.

As far as communication goes, the team’s English is perfect and we’ve never had challenges with a language barrier.

What did you find most impressive about them?

I was really impressed with the quality of the project managers. They really understood what I was trying to accomplish, and I was quite pleased with the quality of their staff. I don’t know how they do it, but whatever they do is working perfectly.

I haven’t come across developers better than Master of Code. I used to be in the software business, so I have experience hiring and working with developers, and their team is far above anyone else I’ve ever collaborated with. I sincerely believe that Master of Code is an extraordinary solution to anyone who wants to create software and do so at a sensible price point. 

Are there any areas they could improve?

No, they’ve performed very well. 

Do you have any advice for potential customers?

The best way to work with them is to be able to accurately describe the desired objective of your software and how you’d like it to look. That clear communication will help them achieve exactly what you need.