AI-Powered Conversational Solutions

GOLD VERIFIED

Master of Code partners with the world's leading brands to design, develop and launch apps, chat, and voice conversational AI experiences across a multitude of channels.

 

Our passion for creating engaging and impactful interactions has allowed us to design, build, and launch amazing app and AI-powered conversational solutions that are recognized worldwide.

 

Founded in 2004, we have grown to more than 200 ‘Masters’ with 4 offices worldwide. Our team has the depth of experience to bring a strategic technical perspective, as well as the breadth of resources necessary to execute those technical strategies.

 

Connect with us to schedule a call to learn more about how we can help you with your solution.

For our AI powered chatbots we use:

Microsoft LUIS ⠂Dialogflow ⠂Amazon Lex ⠂IBM Watson ⠂Microsoft Bot Framework

Our conversational solutions integrate seamlessly with

LivePerson LiveEngage ⠂Salesforce ⠂Zendesk ⠂Stripe ⠂Sprinklr, etc.

 
$25,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2004
Show all +
Redwood City, CA
headquarters
  • 541 Jefferson Ave, Suite 100
    Redwood City, CA 94063
    United States
other locations
  • 1 Wesley Ave, Suite 301
    Winnipeg MB R3C 4C6
    Canada
  • Krivalievskaya St., 7
    Cherkasy, 18000
    Ukraine
  • Dorohozhytska St, 3
    Kyiv, 04119
    Ukraine
  • -
    San Francisco, CA 94104
    United States
  • 221 Yale Ave N
    Seattle, WA 98109
    United States

Portfolio

Key clients: 

Mercedes-Benz Bank, YouVersion, eBags, TrapTap, World Surf League, T-Mobile, Vayner Media, Jo Malone London, Aveda, Tom Ford

Aveda Chatbot Image

Aveda Chatbot

Master of Code created the appointment booking Aveda Chatbot, with an additional feature set to connect users to their customer service team.

The Master of Code Team created a rich, engaging, guided conversational experience that allowed users to seamlessly select an Aveda store nearest them using Google’s API, a complimentary beauty service, choose their preferred date and time, and confirm their appointment all within

the bot experience.

Once the bot was launched, the Master of Code Team worked with Aveda to create a paid social campaign across Facebook and Instagram to promote Aveda’s featured service, a 20 minutes Custom Mini Facial, with an additional gift with purchase offer.

World Surf League Chat Bot Image

World Surf League Chat Bot

The first chatbot for surfers on the Facebook Messenger platform. WSL chatbot was built on the Chatfuel platform. Google Site Search plugin has been set up in the bot allows users to search for athletes bios by entering their search queries directly in Facebook Messenger. Customized RSS feeds were generated to provide information about schedules and events, latest news and WSL athletes list. Users are also offered to subscribe

to notifications about live events and receive personalized digest based on their subscriptions list.
Luxury Escapes Travel Chatbot Image

Luxury Escapes Travel Chatbot

Master of Code designed, built and launched the Luxury Escapes Messenger Chatbot in February 2019. It allowed users to search deals based on their preferences, book luxurious trips around the world and offered a fun 'Roll the Dice' game.

Phox Image

Phox

Phox is called to save users time by giving them the ability to quickly capture, organize, and share workplace photos from the smartphone. Using Phox, all photos are organized by location, employee, date & time, securely backed up, and are available on the phone or web for easy searching, sharing and referencing whenever users need them.

iOS and Android apps for the world's largest online retailer of bags and accessories for all lifestyles

Idea

eBags is a mobile application designed to provide a mobile shopping experience for eBags (largest bags retailer in the world) customers. The app features cool visual product search algorythms to match products by pictures taken by customers of similar products they have seen elsewhere (on the street, online

etc.) Connected tags

feature gives the ability to add a tag to luggage with digital owner’s contact information included. And a bag will never lose its owner!

Visual Search

When the perfect bag passes by, the match can be found on eBags store by snapping a picture and picking from the gallery.

Steal of the day

There is no way to miss a great deal with the Alerts option.

eBags Obsession

Analyzing likes and dislikes to make recommendations that help to find the perfect handbag.

Development

One of the major stumbling blocks has been UI. The design was made mostly by a web expert from the client’s side. Our job was to make it adapted to mobile with a tight schedule that the eBags team dictated.

Working with the eBags app backend, we used Go language for push notifications dispatching.

During the development process, we were using Parse for sending notifications, but it closed soon, so we had to look for an alternative.

The full technology bundle: PCSSO API, Android SDK, eBags API, iOS SDK.

Tagible Travel helps travel companies increase bookings by inspiring potential customers to take action. 

Idea

To book a tour, a consumer needs to be inspired, informed and validated about the trip. 62% of the travelers say that media content has the biggest influence on decision-making. The problem is that it’s nearly impossible for travel companies to collect, organize and display media content like

photos, 3D panoramas and videos effectively. So, we developed Tagible for Travel to help travel companies increase bookings by inspiring potential customers to take action. Just one JS code line integrated into the client’s site lets them add the keywords which contain photos, videos, and 3D views to engage customers and motivate users to book a tour. Development

The primary goal of the project is to increase the conversion and time spent on the site by engaging users with rich media content that most of the travel sites don’t have. So, in design, we focused on UX.

As for the backend, Tagible for Travel provided us with an opportunity to use rather new and promising Go programming language by Google as the primary technology for developing backend part.

Using Golang increases the performance by up to 60% compared to other backend languages such as PHP, Ruby or even JAVA.

Launch

First clients were integrated with the system and began live at the end of August 2016 and we continue our work with the project till now with our eye on integrations.

BriteLease Image

BriteLease

Suntech Proposal is an elaborate system that allows end users to calculate immediate benefits from switching to the sun as their electricity source. It takes in parameters from a customer and generates a comprehensive, clear and graphically rich proposal. The proposal contains all the necessary financial data, savings from switching to solar energy and how the switch impacts the environment.The app is tightly integrated with

Sales Force, features SOAP implementation, use of DelayedJobs for asynchronous data calculation and a PDF converter module.
De Grote Hamersma Image

De Grote Hamersma

An iOS app written on titanium SDK is designed for wine lovers to become wine connoisseurs helping them find all important information about wine and locations of stors that sell it.

Exegy Image

Exegy

Exegy client is a Ruby web application based on Rails framework. Application built on MVC pattern and consists of application server, pool of background workers, rich HTML5 web client and deployment system. Application can be installed on any UNIXbased system, but was developed and tested on the latest LTS Ubuntu linux release. The application can not be viewed due to privacy matters.

Furm Image

Furm

FURM is a ministry seeking platform aimed to connect Christians worldwide by encouraging each individual to find and pursue their personal ministry locally to globally.

Hilton Homes Image

Hilton Homes

It’s a website for one of the most respected Winnipeg home builders Hilton Homes. The website serves as an online catalogue where customers can find the perfect solution for their needs due to the gallery of completed works, list of the showhomes and even more. All the data on the site have been specially organized and structured so to make it comfortable and enjoyable for visitors.

SPG Image

SPG

SPG website is a WP-based portal for The Speech Pathology Group serving adults and children in the San Francisco Bay Area. The site acts as an online presentation of the company itself and contains all the information dedicated to different aspects of company activities and services. In the same way, an employee section was devised for the staff only that serves to deliver private in-company news and artifacts in easy-to-use

intuitive way.
SynApps Image

SynApps

SynApps Beta is a powerful platform to generate new ideas, select only the best ones and turn them into a project. As each idea and project is individual, you can customize the board it appears at in any way you want, create categories, stages, boards. Encourage your company employees to create ideas with a special bonus programs, let your managers lead the ideas, filter them and convert into a successful project.

THEVX Image

THEVX

Private location on the web – backend area (based on Symfony framework) for VX members to connect, educate, get a job, etc. Among advanced functionalities are grabbing the posts from various social networks such as Google+, Facebook, Twitter and Linkedin and collaborating all social information within our site; Trans First gateway payment integration. Synchronized profile between Symfony backend and vBuletin forum. Fetching

latest and most populat threads from forum into WordPress and Symfony members’ area.
Unluggage Image

Unluggage

A Magento-based web platform for one of the biggest Canadian luggage retailers with more than 4000 products available online. The website is synchronized with Lightspeed Point of Sale environment, due to which the site owner can manage all his goods inventory and pricing in a single place for both offline and online businesses. One of the advantages of this setup is that customers can see the availability of products in their

neighbor stores and track the sales and price changes. When somebody purchases the product offline, it automatically changes inventory in Magento through Lightspeed connector. So users would not be able to purchase product via online store if it was sold out in a retail store.
VoiceLayer Image

VoiceLayer

Voicelayer SDK allows you to integrate real time audio communication in your APP with PTT – the proven standard for field communications. It lets you stream audio, store and play voice messages from the cloud and has its own Push-Notification management. The solution is designed to streamline implementation of companies’ internal communications.

Tagible Image

Tagible

Tagible is a safe and easy way to collect, organize and share videos. The service lets you launch own channels, import videos, create folders, playlists, and embed them into your site in a convenient manner.

Presentain Image

Presentain

Presentain’s iOS and Android apps helps presenters and their audiences connect on a whole new level. The application lets a presenter broadcast slides and get audience feedback in real-time. It also allows audience members to send questions to the presenter, effortlessly connect with presenter’s social media accounts, and even .record the present

Ben Moss Image

Ben Moss

E-commerce solution for Ben Moss Jewellers’ jewelry store. This is a full-featured e-commerce solution based on Magento CE technology. It includes custom-developed modules for Jewelry Constructor, Store Locator and Guarantee registry. Store is integrated with several third-party APIs, including FedEX, CanadaPost, Paypal and Moneris. It is designed to be fully-responsive and provides good UX for any device.

Captivate.Ai Image

Captivate.Ai

Captivate.AI is an application that allows to create elegant e-mails for each individual customer in real time based on their profile and store behaviors. It tracks online store customers to automatically build individual profiles and understand their likes and preferences. Captivate.AI is self-learning and constantly measures what content and email layouts convert higher for your store giving you just meaningful numbers.

CNSI Image

CNSI

Client-server solution for call center management. System users can manage/monitor agents, call campaigns, call center tracking settings in accordance with their roles on platform. System features calls allocation among available agents according to specific business logic, automatic call generation and reporting using dial lists and their distribution among agents in accordance to business logic and detailed statistics for

incoming calls statistics.
Handbid Image

Handbid

Handbid is the sleekest, intuitive mobile app for making silent auctions more fun, accessible, game-like and profitable. Targeted for performance Handbid app can maintain auctions of almost any scale. Featured with iOS and iPad apps, Android app as well as web version to be a right help to any customer.

YouVersion Image

YouVersion

The most popular Bible app on the AppStore today, allows users study individually or join millions of others via social networks. The app features 80+ translations, 100+ reading plans as well as audio for English translations, login via Twitter/Facebook, social functions, online and offline modes, night mode, system of bookmarks, notes etc. Master of Code proudly supports and develops new features for the app. At the moment,

application has over 160 million downloads, and this number keeps growing.
FarmTrack Image

FarmTrack

Farm Track Livestock Manager is an easy-to-use tool to collect the data user needs to make better decisions for his livestock herd. Powerful web-based reporting will provide better decisions. Farm Track Livestock Manager will help automate the process of marketing animals. The process is very simple. User scans or enters the tag number, adds new log entry information (ex. weight) and clicks submit. WIFI or cellular service will

not be required. The app will automatically sync user’s records when a connection is found.
With The Farm Track Livestock Manаger’s mobile application user can track: Animal and Health Information, Genetic Information (Dam, Sire and Sibling ID’s), Tag and / or RFID tag numbers, Вirth Date, Calving Data, Vaccinations, Hormones, Illness Tracking, Medications, Withdrawal Times, Weight Gain, Feed Type and Quantity.
HouseTab Image

HouseTab

HouseTab is an iOS app for NY area bars and restaurants. It is a mobile payments system with a social twist. HouseTab makes your restaurant experience fun by creating a social network where you can check-in to your favorite bar or restaurant, see where your friends are checked-in, chat with buddies and even send drinks and bites to anyone within the network. When you are ready to leave, request your check and pay or just Get Up

and Go.

Reviews

Sort by

Chatbot Development for Global Travel Company

“The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2018 - Feb. 2019
Project summary: 

Master of Code Global developed a Facebook chatbot for a travel company and integrated it with the company’s API, LiveChat, Google Maps, and Salesforce. The chatbot is accessible across multiple global markets.

The Reviewer
 
201-500 Employees
 
Austin, Texas
Matt Meisner
VP of Digital Marketing, Luxury Escapes
 
Verified
The Review
Feedback summary: 

The chatbot not only drove $500,000 in revenue within the first few months but also achieved 3X better conversion than the website and an 89% user response rate. Master of Code Global proved to be creative and technical experts in the chatbot space. They met deadlines and communicated seamlessly.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of digital marketing at Luxury Escapes, a global travel company selling accommodations, flights, and experiences to markets globally. I primarily look after acquisition efforts.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We were essentially trying to increase conversion and find new users. We really wanted to test out the social space more, specifically through the introduction of a chatbot to see how that would improve that funnel. Master of Code Global seemed to be experts in that space.

SOLUTION

What was the scope of their involvement?

Master of Code Global developed a chatbot. It was Facebook-focused in the first phase. There was a lot to consider, like analytics, understanding our user journey, and making the bot accessible across multiple markets, from Australia and the US to Singapore and Hong Kong. It was quite detailed in the use case.

The team integrated our Luxury Escapes Deals API with our LiveChat service. They used Google’s location API, and there’s a Salesforce integration as well. 

What is the team composition?

There were probably about five people on their team that I dealt with. My main contacts were a project manager and a developer. They were driving the project, but they had a larger team that they worked with and sometimes came in to consult and get feedback.

How did you come to work with Master of Code Global?

I believe I reached out to them. At the time, they were a small group that appeared to be executing on sophisticated chatbots. I vetted their capabilities and started talking with one of their founders and a few of their salespeople. They sounded really smart and were able to get moving pretty quickly.

How much have you invested with them?

We spent in the range of $25,000–$50,000.

What is the status of this engagement?

Our work together began in quarter four of 2018, and it was launched by the first quarter of 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As far as revenue generated from the bot, we did $500,000 in the first few months after launch; that was solid. The conversion rate was about 3X better than our website, and ur user response rate was 89%. Part of why we wanted to do the bot was to increase engagement, and that proved to be true. 

How did Master of Code Global perform from a project management standpoint?

They were definitely one of the companies that I’ve worked with in terms of meeting deadlines and communicating. I don’t have any complaints; if anything, they were waiting on us. They were pretty punctual and ahead of the game. 

What did you find most impressive about them?

The combination of their technical experience combined with their creative, out-of-the-box thinking set them apart. While those two qualities are common, most companies have one or the other; having both is pretty unique.

Are there any areas they could improve?

Nothing jumps out at me.

Any advice for potential customers?

For anyone with a similar scope, I think the best thing they can do is play around with some bots from whatever companies they’re interested in. I’d get a list of 2–3 companies and see what their product experiences are like.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Facebook Messenger Chatbot for Digital Media Agency

“I think they’re masters in the space of Messenger and development.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$10,000 to $49,999
 
Apr. 2019 - June 2020
Project summary: 

Master of Code Global developed a Facebook messenger chatbot for a digital marketing agency. Services included outlining a strategy and executing a path toward developing and launching the bot.

The Reviewer
 
501-1,000 Employees
 
New York, New York
Brand Director, Digital Media Agency
 
Verified
The Review
Feedback summary: 

Master of Code Global proved to be highly proficient and easygoing partners. They were accommodating of the client’s fast-paced schedule. Their professionalism and comradery added value to the engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the brand director at a digital media creative agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We hired them to build a Facebook messenger bot.

SOLUTION

What was the scope of their involvement?

Master of Code Global outlined a strategy and executed a path to launching and creating a Facebook Messenger chatbot. 

What is the team composition?

We work with two people from their team. I believe there were an account manager and a developer.

How did you come to work with Master of Code Global?

They reached out to us because they wanted to identify the white space for us and build the product, so we came to an agreement on how we could get there.

How much have you invested with them?

We had different terms based on the relationship that we have with them, so it was zero dollars. I believe the net is close to a $15,000 scope of work.

What is the status of this engagement?

I believe we started working together in April 2019, and it ended a week ago in June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I think they’re masters in the space of Messenger and development. They’re very proficient.

How did Master of Code Global perform from a project management standpoint?

We had recurring meetings and project deadlines. They were very professional in terms of communication. They followed tight agendas.

What did you find most impressive about them?

The comradery and professionalism set them apart. It was very easygoing. Based on how fast my team and business run, they were very accommodating and willing to work around our schedules.

Are there any areas they could improve?

No. 

Any advice for potential customers?

Have a clear understanding of how ever-changing and evolving the social media landscape is, and be mindful of that as you start to invest in tech around those platforms.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

Conversational Design Consulting for Large Beauty Retail Co

“Their experience really helped with our engagement. We now know how to support a channel like this.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2019 - May 2020
Project summary: 

Master of Code Global analyzed data and collaborated with their partner to optimize a Facebook Messenger chatbot. Deliverables included chat flows, a guidebook, a blueprint, and copy for conversational design.

The Reviewer
 
10,001+ employees
 
Bolingbrook, Illinois
Sr. Manager Digital Experience, Beauty Company
 
Verified
The Review
Feedback summary: 

Master of Code Global has a lot of experience and skill in chatbot design. They provded their partners with the necessary tools to create a high-quality chatbot. They were transparent and communicative as the project needed to be extended.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

My role is the senior manager of our digital experience team at a large beauty retailer. I focus on marketing and digital experiences, so this includes in-store digital experiences as well as our online and mobile app platforms, promoting our loyalty program and offerings, customer relationship management, and marketing analytics.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We were exploring a new channel to have a conversation with our guests and provide a greater personalized experience.  We developed some test chatbot experiences in Facebook Messenger, but we don't have the experience and skills in-house to really bring those conversation experiences to life.  We hired Master of Code Global to optimize our chatbot, provide us with the tools and processes that will help us create and evolve our conversational experiences, and help us design a roadmap for future use cases.

SOLUTION

What was the scope of their involvement?

We had a foundational chat platform already in place in which they provided their analysis and recommendations on how to enhance.  And they analyzed our current Facebook Messenger chatbot experience. We provided raw data from our chatbot interactions with guests, and they dove right in to determine what issues our guests asked about and how we handled them.

They provided us a blueprint of what conversational design looks like. We needed to understand the organizational support structure to create and maintain a channel like this.

Our first phase was data-intensive and they categorized the information to see where the opportunities were.

The next phase was a multiple-day workshop across many of our teams to discuss what was important to us and what we wanted to accomplish. We then prioritized our objectives to expand our additional use cases. We built a road map of where we wanted to go from there.

Then Master of Code Global provided us with several deliverables including conversation flows, dialogue, tone and persona recommendations, discoverability, NLP matrix, and channel recommendations. They also analyzed our underlying toolsets and analytical reporting.

What is the team composition?

The team was composed of a business analyst and a conversational design lead.  The business analyst was our main point of contact. She managed the plan and ensured the deliverables were met.

How did you come to work with Master of Code Global?

Prior to working with Master of Code Global, we worked with another company, but they moved away from chatbot consulting to focus on software. They provided a few references, one of the references pointed us towards Master of Code Global.

How much have you invested with them?

It was around $75,000.

What is the status of this engagement?

The project lasted from November 2019–May 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We were incredibly impressed by what they provided. They gave us the tools and documentation so our team can make a high-quality, very personalized chatbot. We’re working on implementing that now, so we will see more concrete results in the next few months.

Our entire team thought it was very successful. Master of Code Global opened our eyes to what experience, skills, and knowledge are needed to make our chatbot successful and operational in the long-term

How did Master of Code Global perform from a project management standpoint?

They were incredibly responsive and transparent about the plan. As things shifted because of availability, the project was extended, but they were communicative throughout the engagement. Even through the holiday season and during COVID-19, they were very transparent and followed the plan.

What did you find most impressive about them?

Master of Code Global showed their expertise in the field. Their broad experience with chatbots really impressed us. Their experience really helped with our engagement. We now know how to support a channel like this.

Are there any areas they could improve?

I can’t think of anything.

5.0
Overall Score They were extremely professional. We threw a lot at them, and they were able to prioritize and work with us to ensure a successful engagement.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    We did extend the project, but overall, we did pretty well.
  • 5.0 Cost
    Value / within estimates
    They provided a ton of expertise and their rates were reasonable.
  • 5.0 Quality
    Service & deliverables
    I was impressed with their deliverables.
  • 5.0 NPS
    Willing to refer
    They showed their expertise. They provided a ton of value.

Multiple Development Projects for Management Consulting Firm

"I haven’t come across developers better than Master of Code."

 

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Jul. 2018
Project summary: 

Master of Code was hired by a management consulting firm to complete to development projects. The first was an automated prioritization system, and the second was an accountability scorecard.

The Reviewer
 
1-10 Employees
 
Minneapolis, Minnesota
Dan Prosser
CEO, Conversint LLC
 
Verified
The Review
Feedback summary: 

Both projects were executed flawlessly by Master of Code’s team. The developers wrote clean code and created solutions that greatly increase efficiency and business capabilities. Along the way, the team was highly communicative and displayed an excellent project management style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Conversint LLC.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We had two projects we wanted to complete; the building of both a prioritization system as well as an accountability scorecard.

SOLUTION

What was the scope of their involvement?

Master of Code has executed two projects for our company, with the second project having recently been completed. 

In the first project, they built a web application for creating prioritized lists called Todolee.com, inspired by organization techniques used by a major weapons supplier during the Cold War. The original process was manual, and Master of Code was responsible for automating it. Essentially, a user can input a list of tasks, and the application determines the best order in which to complete them. The program is quite sophisticated. 

When we realized the need for our second system, an accountability scorecard, we reached out to Master of Code once again. The solution had actually already been built, but it wasn’t sustainable or stable. The team was able to redevelop the system to full functionality. It manages promises people make and holds them accountable for those promises. The platform gives information on actions that need to be taken in order to complete a project.

What is the team composition?

Master of Code has supplied three project managers so far. One for the first project, and two for the second. Each has been supported by a larger team.

How did you come to work with Master of Code Global?

I found them online. They were a local company, and I felt they had a good idea of what I was looking for when I explained the project to them.

How much have you invested in them?

The first project was about $12,000, and the second project was $34,000, bringing the total spend to about $46,000.

What is the status of this engagement?

Our first engagement took place in 2015, with the second lasting from September 2017 - July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

That first project seemed like an impossible task, yet Master of Code figured out how to achieve it. The team’s solution saves users a great deal of time and easily facilitates the completion of any project. Their success speaks to the quality of the developers they have on staff, who are all well-trained professionals. I was so impressed with their work on the first project, I didn’t hesitate to hire them for a second.

As for the second project, clients who use the platform often see anywhere from a 20% – 200% improvement in their business. The solution is extremely effective, and there are no bugs in the system. The code that their team created was very clean, with the exception of a few words that needed to be changed.

Both systems they've developed for me have been very stable and I will have them do more work for me in the future. They haven’t disappointed yet.

How did Master of Code Global perform from a project management standpoint?

At first, we only communicated over email, but going into the second engagement, we began to utilize Skype regularly, holding meetings each Monday. Often, our second project manager would bring her team into our Skype calls to ensure alignment between us.

Master of Code is extremely organized; they’re very easy to work with, and they know how to manage a project. The team is focused and intentional about completing projects are very organized, very focused, and very intentional about getting a project completed and delivered. I was very pleased with that project.

As far as communication goes, the team’s English is perfect and we’ve never had challenges with a language barrier.

What did you find most impressive about them?

I was really impressed with the quality of the project managers. They really understood what I was trying to accomplish, and I was quite pleased with the quality of their staff. I don’t know how they do it, but whatever they do is working perfectly.

I haven’t come across developers better than Master of Code. I used to be in the software business, so I have experience hiring and working with developers, and their team is far above anyone else I’ve ever collaborated with. I sincerely believe that Master of Code is an extraordinary solution to anyone who wants to create software and do so at a sensible price point. 

Are there any areas they could improve?

No, they’ve performed very well. 

Do you have any advice for potential customers?

The best way to work with them is to be able to accurately describe the desired objective of your software and how you’d like it to look. That clear communication will help them achieve exactly what you need.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They pretty much always came in exactly when they said they would. If there were any delays, they would always communicate.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Facebook Chatbot for Cosmetics Company

“They managed the vast majority of the project while being clear, straightforward, and transparent with our team.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2017 - Jan. 2020
Project summary: 

Master of Code Global constructed a chatbot for a cosmetics company’s Facebook page. Testing the bot regularly, they continue to ideate on the product, coming up with ideas to make it more robust.

The Reviewer
 
10,000+ Employees
 
New York, New York
Marketing Associate, Cosmetics Company
 
Verified
The Review
Feedback summary: 

The final product succeeded in encouraging consumer engagement, achieving a 100% customer response rate after its launch. The team was proactive in communicating with the partner about concerns and problems as they arose. They were clear and straightforward with their updates.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work on the global, digital, and CRM team for a cosmetics company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We wanted to drive engagement on our Facebook page and increase our response rates to consumers.

SOLUTION

What was the scope of their involvement?

They created and iterated on a chatbot for our Facebook page. We started with a fairly simple chatbot that we expanded for additional functionalities. They also serviced the bot through training and testing on a fairly regular basis, coming to us with new ideas to strengthen the bot even more.

What is the team composition?

During the initial build, we worked with a larger team. The headcount decreased as we got better at maintaining the product, but we always have two account representatives. One is more traditionally an account manager, and the other supports us from a more technical standpoint.  

How did you come to work with Master of Code Global?

We’d seen some of their work before and were impressed with it. That’s what led us to choose them.

What is the status of this engagement?

We started working with them in the summer of 2017, and the project wrapped up in January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We drove consumer engagement with this new product. At this point, we achieved a 100% response rate with our customers.  

How did Master of Code Global perform from a project management standpoint?

They were super helpful and responsive, especially when taking in our feedback. Timelines were also clear, so it was an easy engagement. They were organized and eager to help, hopping on calls whenever needed.  

What did you find most impressive about them?

They managed the vast majority of the project while being clear, straightforward, and transparent with our team.

Are there any areas they could improve?

No, we were really impressed with them. 

Do you have any advice for potential customers?

They came to the table with tons of different ideas that helped strengthen the project we were working on. Take that into consideration while deciding what’s best for your product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Chatbot Development for Tom Ford Beauty

"It was such a pleasure working with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2019 - Jan. 2020
Project summary: 

Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot. 

The Reviewer
 
5,001-10,000 Employees
 
New York, New York
Axelle Basso Bondini
Media & Consumer Engagement Manager, Tom Ford Beauty
 
Verified
The Review
Feedback summary: 

As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Media and Consumer Engagement Manager of a top luxury beauty brand responsible for the NOAM media strategy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Master of Code Global?

We were looking for developers to help the brand create a custom Chatbot for our users to guide them through the brand's Holiday shopping product portfolio in a fun, luxe and on-brand way. Master Of Code worked on a tight turn-around, was extremely helpful and professional in developing all components of the project up to the brand's high standards.

What were your goals for this project?

We wanted to increase both awareness of the Holiday sets, the brand and boost engagement from our online audience ultimately increasing sales.

SOLUTION

How did you select this vendor?

Master Of Code was a previously approved vendor by our corporate group and highly recommended. They more than lived up to the commendations they were referred with. The brand was able to trust their capabilities, attention to detail and flexibility while working along this project.

Describe the scope of their work in detail.

Master Of Code developed the entire Chatbot by creating from scratch. The brand provided the decision tree, assets and copy and Master of Code was able to generate both the NLP and NLG as well as set up the hosting account. They worked tirelessly, efficiently and quickly ensuring the project was a success. They were able to deliver the project on time, adapt to all requests and were very supportive throughout the process.

What was the team composition?

An Account manager and an Operations Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project delivered in full against our KPIs, allowed for users to fully interact with the brand and the bot. We collected CRM data from the activation, were able to generate online sales and boost engagement.

How effective was the workflow between your team and theirs?

Workflow was very efficient, extremely pleasant and easy. Both teams worked seamlessly together.

What did you find most impressive about this company?

Their attention to detail, their pro-activity and reactivity as well as their high productivity. They were constantly available, consistent and supportive. It was such a pleasure working with them. They made what could have been a very stressful situation more than successful.

Are there any areas for improvement?

None.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev Team Augmentation for Software Company

“We have a great level of trust in their abilities because of the team’s consistency.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2013 - Ongoing
Project summary: 

Master of Code Global provides both staff augmentation and outsourced development work to a custom software developer. Their work involves customer interaction as well as coding in Ruby, Node JS, Swift, and C.

The Reviewer
 
2 - 10 Employees
 
Denver, Colorado
CEO, Software Development Company
 
Verified
The Review
Feedback summary: 

The projects completed by Master of Code Global have continually been very successful, satisfying project stakeholders and motivating continued partnership between the firms. Their team is extremely collaborative and consistent, making it easy to partner across different team integrations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder off a software business, and we build custom software solutions for clients all over the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We use Master of Code Global to help augment some of our resources. Depending on what type of project we’re working on, we will either incorporate them into the internal team or use them for outsourced engineering and development work on specific components.

SOLUTION

What was the scope of their involvement?

On the projects where they’re fully integrated at the team level, we work directly with the resources there and they also often have direct interaction with our customers. When we give them more of a packaged project to work on, we generally handle the frontend and UX design and then send it over to them to build out on the backend.

We work with pretty much every technology you can imagine, from Angular and WordPress on the frontend to Ruby, Node JS, Swift, C, and plenty of others on the backend.

What is the team composition?

We have contact with the resources directly and have built a lot of good relationships with different members of their team, but all of their work is funneled through project managers as well. I believe at any given time, we are working with about 20–40 people from their team.

How did you come to work with Master of Code Global?

We met their team through a mutual acquaintance who was in Denver, where they had a US-based representative. We met him and talked about a project we were working on at the time. They gave us an estimate that was significantly less than what we had been looking at elsewhere, so we gave them a shot with it and here we are six years and countless projects later.

How much have you invested with them?

We’ve spent well over $1,000,000 so far.

What is the status of this engagement?

We started working together in the summer of 2013, and our projects are pretty much constantly ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of how long I’ve been in this business, I can see pretty quickly when an outsourced team really ‘has it’ or not. Master of Code Global ‘has it.’ I’m not sure exactly how to quantify that against a metric, but over our years of work together we’ve thrown some really challenging R&D work their way, and some pretty heavy-duty development tasks and they’ve always done a great job at taking that and being able to execute on it.

The ultimate metric, for me, is that they continue to execute and continue to show up when we need them to show up, and that’s what keeps us engaged in a productive relationship with them.

How did Master of Code Global perform from a project management standpoint?

They’re good at project management. I think part of what makes this part a little more difficult for us is that from a client-side, we don’t make it very easy for them to manage the projects, but they do a great job with what they have. I don’t know if I’ve ever worked with a group that was truly excellent in that regard.

We communicate either through slack when they are integrated into our team or with weekly or biweekly standups on video chat. We also use Jira as our project management tool for everything.

What did you find most impressive about them?

One thing that’s really impressive about their team is the lack of turnover. A lot of times in an outsource development firm there are really high turnover rates, whereas we’ve been working with some of the same guys for the entire six years we’ve been with them. Their core team is really knowledgeable and capable. We have a great level of trust in their abilities because of the team’s consistency.

Are there any areas they could improve?

I really don’t have anything negative to say about them, because they’re amazing partners and we still use them today. The only thing I think we could improve as partners is supporting the documentation side of things. Having a stronger emphasis on that would help future developers to pick up on the codebases, or just keep a cleaner house from an engineering standpoint. But that would be my only recommendation.

Do you have any advice for potential customers?

I think the arrangement that has worked the best for us has been when we do frontend work and send it to them to handle backend. They’ve been great working on the frontend for us as well, but I think in terms of efficiency we accomplish the most in the shortest time frame under that sort of workflow.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS App and Web Platform Dev for Hospital SaaS

"They should keep up the good work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2016 - Ongoing
Project summary: 

Master of Code Global designed, developed and launched two iOS applications and a software platform that is cloud native to AWS. They also developed a robust open API and consulted on UI.

The Reviewer
 
1-10 Employees
 
Grand Rapids, Michigan
Christian Fernando
CEO, Facility Health Inc.
 
Verified
The Review
Feedback summary: 

Their deliverables have received praise from end customers with a focus on their support for strategic decision-making. Master of Code Global is focused on continuous improvement. They can draw on their technical expertise and commitment to understanding project specifics to provide helpful advice.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a firm that sells a SaaS product to hospitals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Master of Code Global?

We needed a cloud native platform for AWS and we wanted to extend that platform with two iOS apps.

What were your goals for this project?

The UX had to be seamless for all our users. Most of them were not IT-savvy, but at the same time, the analytics dashboards had to be easy to generate and understand. Communication between iOS apps and the web platform had to be fast and fault-tolerant.

SOLUTION

How did you select this vendor?

I came across them through a consulting assignment that I was doing. I was impressed by their capabilities there.

Describe the project and the services they provided in detail.

They designed, developed and launched two iOS applications and a software platform that is cloud native to AWS. They helped us think through and refine our computation intensive formulas, UI workflows, and interactions, and the overall look and feel of the applications. They also developed a robust open API and accompanying documentation.

What was the team composition?

The team consisted of both frontend and backend web developers, iOS developers, QA, project management, and architects.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our customers love the product and depend on it for strategic decision-making.

How was project management arranged and how effective was it?

Their understanding of our domain and what I call technical production management were critical factors in making our product development efforts successful.

What did you find most impressive about this company?

I have worked with a lot of development teams in my career. This team has been the most impressive in quality, predictability, and collaboration with us to make continuous improvements.

Are there any areas for improvement?

No. They should keep up the good work and continue to strive for excellence with a learning attitude that they have always shown.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Facebook Chatbot Development for Beauty Line

“...the chatbot increased online bookings by 50%.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed. 

The Reviewer
 
1,001-5,000 Employees
 
Minneapolis Metro Area
Assistant Manager of Consumer Engagement, Beauty Supply Company
 
Verified
The Review
Feedback summary: 

Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the assistant manager of consumer engagement for a beauty supply company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We reached out to Master of Code to develop a chatbot for our brand to support automatic bookings for free in-store services. 

SOLUTION

What was the scope of their involvement?

Master of Code initiated our first bot for the brand, which was implemented on Facebook to help visitors book services for certain promotional activities. The bot assists users with topics relating to sales, shipping, promotional information, and other consumer questions. We've provided a variety of generic answers for the bot to use and instructions for directing the customers to certain channels as needed. 

What is the team composition? 

I work directly with Amanda (Key Account Manager, Master of Code Global), who is very knowledgeable and collaborative. She brings a lot of ideas to the table for ways to amplify the bot experience for the consumer. 

How did you come to work with Master of Code Global?

The relationship was already established when I came into the role.

How much have you invested with them?

We've invested between $100,000–$150,000.

What is the status of this engagement?

Every time we run a promotion, we engage them. The most recent project started in December 2018 and was live by January 2019, but our company has been working with them since late 2017. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Facebook bots they've developed have been very interactive and engaging, ensuring that guests can navigate their questions from start to finish without any frustrations. Their support has definitely had a positive impact, increasing the number of visitors during our in-store service campaigns. During certain campaigns, the chatbot increased online bookings by 50%. That feature has brought new customers to the brand and served as a reminder to existing customers. 

How did Master of Code Global perform from a project management standpoint?

Amanda is very on top of everything we're working on. She also provides a lot of great feedback for ways to enhance the bot experience. 

What did you find most impressive about them?

Their team is always thinking about different ways to improve the end product, ensuring we're using the chatbots to their fullest potential in order to gain more in-store guests. 

Are there any areas they could improve?

No. Everything they've done has been very beneficial to the brand and they go above and beyond to ensure we have a great partnership. 

Do you have any advice for potential customers?

Be open to their ideas, because they've been able to implement features we hadn't thought of that significantly improved the overall chatbot experience for our guests. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've always met deadlines and have been transparent about any delays.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They go above and beyond to deliver a great experience.
  • 5.0 NPS
    Willing to refer
    They're very collaborative and innovative, so they'd be a great asset to any team.

Mobile App Dev for Customer to Contractor Service Platform

"They stand out in terms of quality and standard of work, and I’d definitely recommend them." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Aug. 2018
Project summary: 

Master of Code developed multiple iOS and Android apps and a linked backend system. They contributed to feature development with an eye toward scalability and created wireframes based on initial discussions.

The Reviewer
 
11-50 Employees
 
Kuwait City, Kuwait
Mohammed Al-Awadhi
Co-Founder, MyHome App
 
Verified
The Review
Feedback summary: 

Customers reviewed the app well, which speaks to Master of Code’s coding quality. Aside from providing UI/UX suggestions, Master of Code offered responsive communication and a concrete commitment to on-time delivery. They work long hours to keep their word and grow their professional reputation.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of MyHome, a home maintenance app. We link service providers with customers, handling everything from ordering and invoicing to completing the job.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code?

We needed to develop iOS and Android mobile applications and a backend system.

SOLUTION

What was the scope of their involvement?

Master of Code developed iOS and Android applications for us. We’ve built four apps so far—two on iOS and two on Android—plus a backend admin system. The app has 11 categories (AC, plumbing, electrical, etc.), and puts customers through the process of selecting what their problem is, adding their information, and submitting the job. Then, they’ll go through a payment gateway and be connected with a service provider who accepts the job. The provider can update the status as their performing the job and issue an invoice after they finish. Both customers and providers can submit reviews after the fact.

Master of Code has implemented numerous features and functionalities, which we developed during a planning stage. They built these ideas into wireframes in a way that ensured scalability. Being able to grow with and adapt to new features is essential to have a good application.

What is the team composition?

We talked to their CEO and CTO before kicking off the project, and their CTO recommended what language we should move forward with. We also had a project manager assigned to us in addition to a team composing of iOS, Android, backend, frontend developers and a dedicated QA.

How did you come to work with Master of Code?

We asked around for companies and got some recommendations. A good friend of ours with a tech background recommended Master of Code, so we contacted them. From the first meeting, we seemed to share a vision for how to apply our idea and develop the app and backend system.

How much have you invested with them?

We spent over $100,000.

What is the status of this engagement?

We worked together from June 2017 until August 2018, when the app launched. We’re going to work with Master of Code again to enhance our features and do further development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our experience with Master of Code has been fantastic so far. Feedback from customers has been great, and our functionality is good. Regarding their quality of work and code, it’s better than anything we’ve seen before. They even gave us UI/UX best practices.

How did Master of Code perform from a project management standpoint?

The overall project management was good, and they delivered by the dates they promised; we saw them working under pressure to be ready for the launch. Their time management skills were good under pressure, and their communication skills are excellent, which enhanced our relationship with them.

We used Google Talk and email for day-to-day things. They’re quite responsive and skilled at collaboration. We also used other tracking tools that were effective.

What did you find most impressive about them?

We’ve worked with a number of vendors from various countries, and Master of Code had the most professional approach of all of them. They stand out in terms of quality and standard of work, and I’d definitely recommend them.

Are there any areas they could improve?

Nothing comes to mind for me.

Do you have any advice for future clients of theirs?

I’d recommend at least talking to Master of Code and seeing if it’s feasible for them to work on your project. Start with a conversation, and see where it goes from there.

5.0
Overall Score They’re aware of market practices and highly responsive.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re very responsive, even after hours and during weekends.
  • 4.0 Cost
    Value / within estimates
    They’re competitively priced for the quality of the work. We could find both more and less affordable options.
  • 5.0 Quality
    Service & deliverables
    They showed us that they can deliver good quality on time.
  • 5.0 NPS
    Willing to refer
    I’d certainly recommend them.
Verification

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GOLD VERIFIED
Business Entity
Business Entity Name
Master of Code Global
Status
Active
Jurisdiction of Formation
California
Id
C3714154
Date of Formation
Sep 25, 2014
Last updated
Jul 29, 2020
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Last updated
Jul 29, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
18
OVERALL REVIEW RATING
4.9
Source
Clutch
LAST UPDATED
July 24, 2020