AI-Powered Conversational Solutions

Master of Code partners with world's leading companies to design and develop conversational experiences across mobile, web and chatbots. Let us help you connect your brand with customers where they communicate today. Chat or voice.

Founded in 2004, we’ve spent a decade building a team that prides itself in creating value for companies all around the world through delivering the highest quality products and customer service.

With seven (7) offices around the world and now more than one hundred (100) people, our team has the depth of experience to bring strategic technical perspective, as well as the breadth of resources necessary to execute upon those technical strategies. And if you ask us, execution is far more important than ideas.

Technical Proficiencies:

Node.js ⠂Ruby ⠂Python ⠂Go ⠂Java ⠂.NET Core microservices architecture ⠂Angular.js ⠂Backbone.js ⠂Docker

For our AI powered chatbots we use:

Microsoft LUIS ⠂Dialogflow ⠂Amazon Lex ⠂IBM Watson ⠂Microsoft Bot Framework

Our conversational solutions integrate seamlessly with

LivePerson LiveEngage ⠂Salesforce ⠂Zendesk ⠂Stripe ⠂Sprinklr, etc.

 
$25,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2004
Show all +
Redwood City, CA
headquarters
  • 541 Jefferson Ave, Suite 100
    Redwood City, CA 94063
    United States
other locations
  • 67 W Floyd Ave, Ste 107
    Englewood, CO 80110
    United States
  • 1 Wesley Ave, Suite 301
    Winnipeg MB R3C 4C6
    Canada
  • Krivalievskaya St., 7
    Cherkasy, 18000
    Ukraine
  • Dorohozhytska St, 3
    Kyiv, 04119
    Ukraine
  • -
    San Francisco, CA 94104
    United States
  • 221 Yale Ave N
    Seattle, WA 98109
    United States

Portfolio

Key clients: 

Mercedes-Benz Bank, YouVersion, eBags, TrapTap, World Surf League, T-Mobile, Vayner Media, Jo Malone London, Aveda, Tom Ford

Aveda Chatbot Image

Aveda Chatbot

Master of Code created the appointment booking Aveda Chatbot, with an additional feature set to connect users to their customer service team.

The Master of Code Team created a rich, engaging, guided conversational experience that allowed users to seamlessly select an Aveda store nearest them using Google’s API, a complimentary beauty service, choose their preferred date and time, and confirm their appointment all within

the bot experience.

Once the bot was launched, the Master of Code Team worked with Aveda to create a paid social campaign across Facebook and Instagram to promote Aveda’s featured service, a 20 minutes Custom Mini Facial, with an additional gift with purchase offer.

Luxury Escapes Travel Chatbot Image

Luxury Escapes Travel Chatbot

Master of Code designed, built and launched the Luxury Escapes Messenger Chatbot in February 2019. It allowed users to search deals based on their preferences, book luxurious trips around the world and offered a fun 'Roll the Dice' game.

Phox Image

Phox

Phox is called to save users time by giving them the ability to quickly capture, organize, and share workplace photos from the smartphone. Using Phox, all photos are organized by location, employee, date & time, securely backed up, and are available on the phone or web for easy searching, sharing and referencing whenever users need them.

iOS and Android apps for the world's largest online retailer of bags and accessories for all lifestyles

Idea

eBags is a mobile application designed to provide a mobile shopping experience for eBags (largest bags retailer in the world) customers. The app features cool visual product search algorythms to match products by pictures taken by customers of similar products they have seen elsewhere (on the street, online

etc.) Connected tags

feature gives the ability to add a tag to luggage with digital owner’s contact information included. And a bag will never lose its owner!

Visual Search

When the perfect bag passes by, the match can be found on eBags store by snapping a picture and picking from the gallery.

Steal of the day

There is no way to miss a great deal with the Alerts option.

eBags Obsession

Analyzing likes and dislikes to make recommendations that help to find the perfect handbag.

Development

One of the major stumbling blocks has been UI. The design was made mostly by a web expert from the client’s side. Our job was to make it adapted to mobile with a tight schedule that the eBags team dictated.

Working with the eBags app backend, we used Go language for push notifications dispatching.

During the development process, we were using Parse for sending notifications, but it closed soon, so we had to look for an alternative.

The full technology bundle: PCSSO API, Android SDK, eBags API, iOS SDK.

Tagible Travel helps travel companies increase bookings by inspiring potential customers to take action. 

Idea

To book a tour, a consumer needs to be inspired, informed and validated about the trip. 62% of the travelers say that media content has the biggest influence on decision-making. The problem is that it’s nearly impossible for travel companies to collect, organize and display media content like

photos, 3D panoramas and videos effectively. So, we developed Tagible for Travel to help travel companies increase bookings by inspiring potential customers to take action. Just one JS code line integrated into the client’s site lets them add the keywords which contain photos, videos, and 3D views to engage customers and motivate users to book a tour. Development

The primary goal of the project is to increase the conversion and time spent on the site by engaging users with rich media content that most of the travel sites don’t have. So, in design, we focused on UX.

As for the backend, Tagible for Travel provided us with an opportunity to use rather new and promising Go programming language by Google as the primary technology for developing backend part.

Using Golang increases the performance by up to 60% compared to other backend languages such as PHP, Ruby or even JAVA.

Launch

First clients were integrated with the system and began live at the end of August 2016 and we continue our work with the project till now with our eye on integrations.

BriteLease Image

BriteLease

Suntech Proposal is an elaborate system that allows end users to calculate immediate benefits from switching to the sun as their electricity source. It takes in parameters from a customer and generates a comprehensive, clear and graphically rich proposal. The proposal contains all the necessary financial data, savings from switching to solar energy and how the switch impacts the environment.The app is tightly integrated with

Sales Force, features SOAP implementation, use of DelayedJobs for asynchronous data calculation and a PDF converter module.
De Grote Hamersma Image

De Grote Hamersma

An iOS app written on titanium SDK is designed for wine lovers to become wine connoisseurs helping them find all important information about wine and locations of stors that sell it.

Exegy Image

Exegy

Exegy client is a Ruby web application based on Rails framework. Application built on MVC pattern and consists of application server, pool of background workers, rich HTML5 web client and deployment system. Application can be installed on any UNIXbased system, but was developed and tested on the latest LTS Ubuntu linux release. The application can not be viewed due to privacy matters.

Furm Image

Furm

FURM is a ministry seeking platform aimed to connect Christians worldwide by encouraging each individual to find and pursue their personal ministry locally to globally.

Hilton Homes Image

Hilton Homes

It’s a website for one of the most respected Winnipeg home builders Hilton Homes. The website serves as an online catalogue where customers can find the perfect solution for their needs due to the gallery of completed works, list of the showhomes and even more. All the data on the site have been specially organized and structured so to make it comfortable and enjoyable for visitors.

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SPG

SPG website is a WP-based portal for The Speech Pathology Group serving adults and children in the San Francisco Bay Area. The site acts as an online presentation of the company itself and contains all the information dedicated to different aspects of company activities and services. In the same way, an employee section was devised for the staff only that serves to deliver private in-company news and artifacts in easy-to-use

intuitive way.
SynApps Image

SynApps

SynApps Beta is a powerful platform to generate new ideas, select only the best ones and turn them into a project. As each idea and project is individual, you can customize the board it appears at in any way you want, create categories, stages, boards. Encourage your company employees to create ideas with a special bonus programs, let your managers lead the ideas, filter them and convert into a successful project.

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THEVX

Private location on the web – backend area (based on Symfony framework) for VX members to connect, educate, get a job, etc. Among advanced functionalities are grabbing the posts from various social networks such as Google+, Facebook, Twitter and Linkedin and collaborating all social information within our site; Trans First gateway payment integration. Synchronized profile between Symfony backend and vBuletin forum. Fetching

latest and most populat threads from forum into WordPress and Symfony members’ area.
Unluggage Image

Unluggage

A Magento-based web platform for one of the biggest Canadian luggage retailers with more than 4000 products available online. The website is synchronized with Lightspeed Point of Sale environment, due to which the site owner can manage all his goods inventory and pricing in a single place for both offline and online businesses. One of the advantages of this setup is that customers can see the availability of products in their

neighbor stores and track the sales and price changes. When somebody purchases the product offline, it automatically changes inventory in Magento through Lightspeed connector. So users would not be able to purchase product via online store if it was sold out in a retail store.
VoiceLayer Image

VoiceLayer

Voicelayer SDK allows you to integrate real time audio communication in your APP with PTT – the proven standard for field communications. It lets you stream audio, store and play voice messages from the cloud and has its own Push-Notification management. The solution is designed to streamline implementation of companies’ internal communications.

Tagible Image

Tagible

Tagible is a safe and easy way to collect, organize and share videos. The service lets you launch own channels, import videos, create folders, playlists, and embed them into your site in a convenient manner.

Presentain Image

Presentain

Presentain’s iOS and Android apps helps presenters and their audiences connect on a whole new level. The application lets a presenter broadcast slides and get audience feedback in real-time. It also allows audience members to send questions to the presenter, effortlessly connect with presenter’s social media accounts, and even .record the present

Ben Moss Image

Ben Moss

E-commerce solution for Ben Moss Jewellers’ jewelry store. This is a full-featured e-commerce solution based on Magento CE technology. It includes custom-developed modules for Jewelry Constructor, Store Locator and Guarantee registry. Store is integrated with several third-party APIs, including FedEX, CanadaPost, Paypal and Moneris. It is designed to be fully-responsive and provides good UX for any device.

Captivate.Ai Image

Captivate.Ai

Captivate.AI is an application that allows to create elegant e-mails for each individual customer in real time based on their profile and store behaviors. It tracks online store customers to automatically build individual profiles and understand their likes and preferences. Captivate.AI is self-learning and constantly measures what content and email layouts convert higher for your store giving you just meaningful numbers.

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CNSI

Client-server solution for call center management. System users can manage/monitor agents, call campaigns, call center tracking settings in accordance with their roles on platform. System features calls allocation among available agents according to specific business logic, automatic call generation and reporting using dial lists and their distribution among agents in accordance to business logic and detailed statistics for

incoming calls statistics.
Handbid Image

Handbid

Handbid is the sleekest, intuitive mobile app for making silent auctions more fun, accessible, game-like and profitable. Targeted for performance Handbid app can maintain auctions of almost any scale. Featured with iOS and iPad apps, Android app as well as web version to be a right help to any customer.

YouVersion Image

YouVersion

The most popular Bible app on the AppStore today, allows users study individually or join millions of others via social networks. The app features 80+ translations, 100+ reading plans as well as audio for English translations, login via Twitter/Facebook, social functions, online and offline modes, night mode, system of bookmarks, notes etc. Master of Code proudly supports and develops new features for the app. At the moment,

application has over 160 million downloads, and this number keeps growing.
FarmTrack Image

FarmTrack

Farm Track Livestock Manager is an easy-to-use tool to collect the data user needs to make better decisions for his livestock herd. Powerful web-based reporting will provide better decisions. Farm Track Livestock Manager will help automate the process of marketing animals. The process is very simple. User scans or enters the tag number, adds new log entry information (ex. weight) and clicks submit. WIFI or cellular service will

not be required. The app will automatically sync user’s records when a connection is found.
With The Farm Track Livestock Manаger’s mobile application user can track: Animal and Health Information, Genetic Information (Dam, Sire and Sibling ID’s), Tag and / or RFID tag numbers, Вirth Date, Calving Data, Vaccinations, Hormones, Illness Tracking, Medications, Withdrawal Times, Weight Gain, Feed Type and Quantity.
HouseTab Image

HouseTab

HouseTab is an iOS app for NY area bars and restaurants. It is a mobile payments system with a social twist. HouseTab makes your restaurant experience fun by creating a social network where you can check-in to your favorite bar or restaurant, see where your friends are checked-in, chat with buddies and even send drinks and bites to anyone within the network. When you are ready to leave, request your check and pay or just Get Up

and Go.

Reviews

Sort by

Multiple Development Projects for Management Consulting Firm

"I haven’t come across developers better than Master of Code."

 

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2017 - Jul. 2018
Project summary: 

Master of Code was hired by a management consulting firm to complete to development projects. The first was an automated prioritization system, and the second was an accountability scorecard.

The Reviewer
 
1-10 Employees
 
Minneapolis, Minnesota
Dan Prosser
CEO, Conversint LLC
 
Verified
The Review
Feedback summary: 

Both projects were executed flawlessly by Master of Code’s team. The developers wrote clean code and created solutions that greatly increase efficiency and business capabilities. Along the way, the team was highly communicative and displayed an excellent project management style.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the CEO of Conversint LLC.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We had two projects we wanted to complete; the building of both a prioritization system as well as an accountability scorecard.

SOLUTION

What was the scope of their involvement?

Master of Code has executed two projects for our company, with the second project having recently been completed. 

In the first project, they built a web application for creating prioritized lists called Todolee.com, inspired by organization techniques used by a major weapons supplier during the Cold War. The original process was manual, and Master of Code was responsible for automating it. Essentially, a user can input a list of tasks, and the application determines the best order in which to complete them. The program is quite sophisticated. 

When we realized the need for our second system, an accountability scorecard, we reached out to Master of Code once again. The solution had actually already been built, but it wasn’t sustainable or stable. The team was able to redevelop the system to full functionality. It manages promises people make and holds them accountable for those promises. The platform gives information on actions that need to be taken in order to complete a project.

What is the team composition?

Master of Code has supplied three project managers so far. One for the first project, and two for the second. Each has been supported by a larger team.

How did you come to work with Master of Code Global?

I found them online. They were a local company, and I felt they had a good idea of what I was looking for when I explained the project to them.

How much have you invested in them?

The first project was about $12,000, and the second project was $34,000, bringing the total spend to about $46,000.

What is the status of this engagement?

Our first engagement took place in 2015, with the second lasting from September 2017 - July 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

That first project seemed like an impossible task, yet Master of Code figured out how to achieve it. The team’s solution saves users a great deal of time and easily facilitates the completion of any project. Their success speaks to the quality of the developers they have on staff, who are all well-trained professionals. I was so impressed with their work on the first project, I didn’t hesitate to hire them for a second.

As for the second project, clients who use the platform often see anywhere from a 20% – 200% improvement in their business. The solution is extremely effective, and there are no bugs in the system. The code that their team created was very clean, with the exception of a few words that needed to be changed.

Both systems they've developed for me have been very stable and I will have them do more work for me in the future. They haven’t disappointed yet.

How did Master of Code Global perform from a project management standpoint?

At first, we only communicated over email, but going into the second engagement, we began to utilize Skype regularly, holding meetings each Monday. Often, our second project manager would bring her team into our Skype calls to ensure alignment between us.

Master of Code is extremely organized; they’re very easy to work with, and they know how to manage a project. The team is focused and intentional about completing projects are very organized, very focused, and very intentional about getting a project completed and delivered. I was very pleased with that project.

As far as communication goes, the team’s English is perfect and we’ve never had challenges with a language barrier.

What did you find most impressive about them?

I was really impressed with the quality of the project managers. They really understood what I was trying to accomplish, and I was quite pleased with the quality of their staff. I don’t know how they do it, but whatever they do is working perfectly.

I haven’t come across developers better than Master of Code. I used to be in the software business, so I have experience hiring and working with developers, and their team is far above anyone else I’ve ever collaborated with. I sincerely believe that Master of Code is an extraordinary solution to anyone who wants to create software and do so at a sensible price point. 

Are there any areas they could improve?

No, they’ve performed very well. 

Do you have any advice for potential customers?

The best way to work with them is to be able to accurately describe the desired objective of your software and how you’d like it to look. That clear communication will help them achieve exactly what you need.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They pretty much always came in exactly when they said they would. If there were any delays, they would always communicate.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them.

Facebook Chatbot for Cosmetics Company

“They managed the vast majority of the project while being clear, straightforward, and transparent with our team.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
June 2017 - Jan. 2020
Project summary: 

Master of Code Global constructed a chatbot for a cosmetics company’s Facebook page. Testing the bot regularly, they continue to ideate on the product, coming up with ideas to make it more robust.

The Reviewer
 
10,000+ Employees
 
New York, New York
Marketing Associate, Cosmetics Company
 
Verified
The Review
Feedback summary: 

The final product succeeded in encouraging consumer engagement, achieving a 100% customer response rate after its launch. The team was proactive in communicating with the partner about concerns and problems as they arose. They were clear and straightforward with their updates.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I work on the global, digital, and CRM team for a cosmetics company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We wanted to drive engagement on our Facebook page and increase our response rates to consumers.

SOLUTION

What was the scope of their involvement?

They created and iterated on a chatbot for our Facebook page. We started with a fairly simple chatbot that we expanded for additional functionalities. They also serviced the bot through training and testing on a fairly regular basis, coming to us with new ideas to strengthen the bot even more.

What is the team composition?

During the initial build, we worked with a larger team. The headcount decreased as we got better at maintaining the product, but we always have two account representatives. One is more traditionally an account manager, and the other supports us from a more technical standpoint.  

How did you come to work with Master of Code Global?

We’d seen some of their work before and were impressed with it. That’s what led us to choose them.

What is the status of this engagement?

We started working with them in the summer of 2017, and the project wrapped up in January 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We drove consumer engagement with this new product. At this point, we achieved a 100% response rate with our customers.  

How did Master of Code Global perform from a project management standpoint?

They were super helpful and responsive, especially when taking in our feedback. Timelines were also clear, so it was an easy engagement. They were organized and eager to help, hopping on calls whenever needed.  

What did you find most impressive about them?

They managed the vast majority of the project while being clear, straightforward, and transparent with our team.

Are there any areas they could improve?

No, we were really impressed with them. 

Do you have any advice for potential customers?

They came to the table with tons of different ideas that helped strengthen the project we were working on. Take that into consideration while deciding what’s best for your product.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Chatbot Development for Tom Ford Beauty

"It was such a pleasure working with them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2019 - Jan. 2020
Project summary: 

Master of Code Global developed a Chatbot to assist holiday shoppers on the client's e-commerce site. Their team generated both the NLP and NLG and set up the hosting account for the bot. 

The Reviewer
 
5,001-10,000 Employees
 
New York, New York
Axelle Basso Bondini
Media & Consumer Engagement Manager, Tom Ford Beauty
 
Verified
The Review
Feedback summary: 

As a result of Master of Code Global's work, the client was able to generate online sales and boost engagement. Their attention to detail, proactivity, and reactivity is impressive. They were consistently available and supportive. 

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the Media and Consumer Engagement Manager of a top luxury beauty brand responsible for the NOAM media strategy.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Master of Code Global?

We were looking for developers to help the brand create a custom Chatbot for our users to guide them through the brand's Holiday shopping product portfolio in a fun, luxe and on-brand way. Master Of Code worked on a tight turn-around, was extremely helpful and professional in developing all components of the project up to the brand's high standards.

What were your goals for this project?

We wanted to increase both awareness of the Holiday sets, the brand and boost engagement from our online audience ultimately increasing sales.

SOLUTION

How did you select this vendor?

Master Of Code was a previously approved vendor by our corporate group and highly recommended. They more than lived up to the commendations they were referred with. The brand was able to trust their capabilities, attention to detail and flexibility while working along this project.

Describe the scope of their work in detail.

Master Of Code developed the entire Chatbot by creating from scratch. The brand provided the decision tree, assets and copy and Master of Code was able to generate both the NLP and NLG as well as set up the hosting account. They worked tirelessly, efficiently and quickly ensuring the project was a success. They were able to deliver the project on time, adapt to all requests and were very supportive throughout the process.

What was the team composition?

An Account manager and an Operations Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project delivered in full against our KPIs, allowed for users to fully interact with the brand and the bot. We collected CRM data from the activation, were able to generate online sales and boost engagement.

How effective was the workflow between your team and theirs?

Workflow was very efficient, extremely pleasant and easy. Both teams worked seamlessly together.

What did you find most impressive about this company?

Their attention to detail, their pro-activity and reactivity as well as their high productivity. They were constantly available, consistent and supportive. It was such a pleasure working with them. They made what could have been a very stressful situation more than successful.

Are there any areas for improvement?

None.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Dev Team Augmentation for Software Company

“We have a great level of trust in their abilities because of the team’s consistency.”

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
2013 - Ongoing
Project summary: 

Master of Code Global provides both staff augmentation and outsourced development work to a custom software developer. Their work involves customer interaction as well as coding in Ruby, Node JS, Swift, and C.

The Reviewer
 
2 - 10 Employees
 
Denver, Colorado
CEO, Software Development Company
 
Verified
The Review
Feedback summary: 

The projects completed by Master of Code Global have continually been very successful, satisfying project stakeholders and motivating continued partnership between the firms. Their team is extremely collaborative and consistent, making it easy to partner across different team integrations.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder off a software business, and we build custom software solutions for clients all over the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We use Master of Code Global to help augment some of our resources. Depending on what type of project we’re working on, we will either incorporate them into the internal team or use them for outsourced engineering and development work on specific components.

SOLUTION

What was the scope of their involvement?

On the projects where they’re fully integrated at the team level, we work directly with the resources there and they also often have direct interaction with our customers. When we give them more of a packaged project to work on, we generally handle the frontend and UX design and then send it over to them to build out on the backend.

We work with pretty much every technology you can imagine, from Angular and WordPress on the frontend to Ruby, Node JS, Swift, C, and plenty of others on the backend.

What is the team composition?

We have contact with the resources directly and have built a lot of good relationships with different members of their team, but all of their work is funneled through project managers as well. I believe at any given time, we are working with about 20–40 people from their team.

How did you come to work with Master of Code Global?

We met their team through a mutual acquaintance who was in Denver, where they had a US-based representative. We met him and talked about a project we were working on at the time. They gave us an estimate that was significantly less than what we had been looking at elsewhere, so we gave them a shot with it and here we are six years and countless projects later.

How much have you invested with them?

We’ve spent well over $1,000,000 so far.

What is the status of this engagement?

We started working together in the summer of 2013, and our projects are pretty much constantly ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Because of how long I’ve been in this business, I can see pretty quickly when an outsourced team really ‘has it’ or not. Master of Code Global ‘has it.’ I’m not sure exactly how to quantify that against a metric, but over our years of work together we’ve thrown some really challenging R&D work their way, and some pretty heavy-duty development tasks and they’ve always done a great job at taking that and being able to execute on it.

The ultimate metric, for me, is that they continue to execute and continue to show up when we need them to show up, and that’s what keeps us engaged in a productive relationship with them.

How did Master of Code Global perform from a project management standpoint?

They’re good at project management. I think part of what makes this part a little more difficult for us is that from a client-side, we don’t make it very easy for them to manage the projects, but they do a great job with what they have. I don’t know if I’ve ever worked with a group that was truly excellent in that regard.

We communicate either through slack when they are integrated into our team or with weekly or biweekly standups on video chat. We also use Jira as our project management tool for everything.

What did you find most impressive about them?

One thing that’s really impressive about their team is the lack of turnover. A lot of times in an outsource development firm there are really high turnover rates, whereas we’ve been working with some of the same guys for the entire six years we’ve been with them. Their core team is really knowledgeable and capable. We have a great level of trust in their abilities because of the team’s consistency.

Are there any areas they could improve?

I really don’t have anything negative to say about them, because they’re amazing partners and we still use them today. The only thing I think we could improve as partners is supporting the documentation side of things. Having a stronger emphasis on that would help future developers to pick up on the codebases, or just keep a cleaner house from an engineering standpoint. But that would be my only recommendation.

Do you have any advice for potential customers?

I think the arrangement that has worked the best for us has been when we do frontend work and send it to them to handle backend. They’ve been great working on the frontend for us as well, but I think in terms of efficiency we accomplish the most in the shortest time frame under that sort of workflow.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

iOS App and Web Platform Dev for Hospital SaaS

"They should keep up the good work."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2016 - Ongoing
Project summary: 

Master of Code Global designed, developed and launched two iOS applications and a software platform that is cloud native to AWS. They also developed a robust open API and consulted on UI.

The Reviewer
 
1-10 Employees
 
Grand Rapids, Michigan
Christian Fernando
CEO, Facility Health Inc.
 
Verified
The Review
Feedback summary: 

Their deliverables have received praise from end customers with a focus on their support for strategic decision-making. Master of Code Global is focused on continuous improvement. They can draw on their technical expertise and commitment to understanding project specifics to provide helpful advice.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the CEO of a firm that sells a SaaS product to hospitals.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Master of Code Global?

We needed a cloud native platform for AWS and we wanted to extend that platform with two iOS apps.

What were your goals for this project?

The UX had to be seamless for all our users. Most of them were not IT-savvy, but at the same time, the analytics dashboards had to be easy to generate and understand. Communication between iOS apps and the web platform had to be fast and fault-tolerant.

SOLUTION

How did you select this vendor?

I came across them through a consulting assignment that I was doing. I was impressed by their capabilities there.

Describe the project and the services they provided in detail.

They designed, developed and launched two iOS applications and a software platform that is cloud native to AWS. They helped us think through and refine our computation intensive formulas, UI workflows, and interactions, and the overall look and feel of the applications. They also developed a robust open API and accompanying documentation.

What was the team composition?

The team consisted of both frontend and backend web developers, iOS developers, QA, project management, and architects.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our customers love the product and depend on it for strategic decision-making.

How was project management arranged and how effective was it?

Their understanding of our domain and what I call technical production management were critical factors in making our product development efforts successful.

What did you find most impressive about this company?

I have worked with a lot of development teams in my career. This team has been the most impressive in quality, predictability, and collaboration with us to make continuous improvements.

Are there any areas for improvement?

No. They should keep up the good work and continue to strive for excellence with a learning attitude that they have always shown.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Facebook Chatbot Development for Beauty Line

“...the chatbot increased online bookings by 50%.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2017 - Ongoing
Project summary: 

Master of Code develops Facebook chatbots to support the company's promotions for in-store services as needed. 

The Reviewer
 
1,001-5,000 Employees
 
Minneapolis Metro Area
Assistant Manager of Consumer Engagement, Beauty Supply Company
 
Verified
The Review
Feedback summary: 

Master of Code not only provides extremely helpful chatbot features but also goes above and beyond to improve the user experience. Their services have had a significantly positive impact on the business, and their team continues to be great to work with overall. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm the assistant manager of consumer engagement for a beauty supply company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We reached out to Master of Code to develop a chatbot for our brand to support automatic bookings for free in-store services. 

SOLUTION

What was the scope of their involvement?

Master of Code initiated our first bot for the brand, which was implemented on Facebook to help visitors book services for certain promotional activities. The bot assists users with topics relating to sales, shipping, promotional information, and other consumer questions. We've provided a variety of generic answers for the bot to use and instructions for directing the customers to certain channels as needed. 

What is the team composition? 

I work directly with Amanda (Key Account Manager, Master of Code Global), who is very knowledgeable and collaborative. She brings a lot of ideas to the table for ways to amplify the bot experience for the consumer. 

How did you come to work with Master of Code Global?

The relationship was already established when I came into the role.

How much have you invested with them?

We've invested between $100,000–$150,000.

What is the status of this engagement?

Every time we run a promotion, we engage them. The most recent project started in December 2018 and was live by January 2019, but our company has been working with them since late 2017. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The Facebook bots they've developed have been very interactive and engaging, ensuring that guests can navigate their questions from start to finish without any frustrations. Their support has definitely had a positive impact, increasing the number of visitors during our in-store service campaigns. During certain campaigns, the chatbot increased online bookings by 50%. That feature has brought new customers to the brand and served as a reminder to existing customers. 

How did Master of Code Global perform from a project management standpoint?

Amanda is very on top of everything we're working on. She also provides a lot of great feedback for ways to enhance the bot experience. 

What did you find most impressive about them?

Their team is always thinking about different ways to improve the end product, ensuring we're using the chatbots to their fullest potential in order to gain more in-store guests. 

Are there any areas they could improve?

No. Everything they've done has been very beneficial to the brand and they go above and beyond to ensure we have a great partnership. 

Do you have any advice for potential customers?

Be open to their ideas, because they've been able to implement features we hadn't thought of that significantly improved the overall chatbot experience for our guests. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They've always met deadlines and have been transparent about any delays.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They go above and beyond to deliver a great experience.
  • 5.0 NPS
    Willing to refer
    They're very collaborative and innovative, so they'd be a great asset to any team.

Mobile App Dev for Customer to Contractor Service Platform

"They stand out in terms of quality and standard of work, and I’d definitely recommend them." 

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
June 2017 - Aug. 2018
Project summary: 

Master of Code developed multiple iOS and Android apps and a linked backend system. They contributed to feature development with an eye toward scalability and created wireframes based on initial discussions.

The Reviewer
 
11-50 Employees
 
Kuwait City, Kuwait
Mohammed Al-Awadhi
Co-Founder, MyHome App
 
Verified
The Review
Feedback summary: 

Customers reviewed the app well, which speaks to Master of Code’s coding quality. Aside from providing UI/UX suggestions, Master of Code offered responsive communication and a concrete commitment to on-time delivery. They work long hours to keep their word and grow their professional reputation.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of MyHome, a home maintenance app. We link service providers with customers, handling everything from ordering and invoicing to completing the job.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code?

We needed to develop iOS and Android mobile applications and a backend system.

SOLUTION

What was the scope of their involvement?

Master of Code developed iOS and Android applications for us. We’ve built four apps so far—two on iOS and two on Android—plus a backend admin system. The app has 11 categories (AC, plumbing, electrical, etc.), and puts customers through the process of selecting what their problem is, adding their information, and submitting the job. Then, they’ll go through a payment gateway and be connected with a service provider who accepts the job. The provider can update the status as their performing the job and issue an invoice after they finish. Both customers and providers can submit reviews after the fact.

Master of Code has implemented numerous features and functionalities, which we developed during a planning stage. They built these ideas into wireframes in a way that ensured scalability. Being able to grow with and adapt to new features is essential to have a good application.

What is the team composition?

We talked to their CEO and CTO before kicking off the project, and their CTO recommended what language we should move forward with. We also had a project manager assigned to us in addition to a team composing of iOS, Android, backend, frontend developers and a dedicated QA.

How did you come to work with Master of Code?

We asked around for companies and got some recommendations. A good friend of ours with a tech background recommended Master of Code, so we contacted them. From the first meeting, we seemed to share a vision for how to apply our idea and develop the app and backend system.

How much have you invested with them?

We spent over $100,000.

What is the status of this engagement?

We worked together from June 2017 until August 2018, when the app launched. We’re going to work with Master of Code again to enhance our features and do further development.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our experience with Master of Code has been fantastic so far. Feedback from customers has been great, and our functionality is good. Regarding their quality of work and code, it’s better than anything we’ve seen before. They even gave us UI/UX best practices.

How did Master of Code perform from a project management standpoint?

The overall project management was good, and they delivered by the dates they promised; we saw them working under pressure to be ready for the launch. Their time management skills were good under pressure, and their communication skills are excellent, which enhanced our relationship with them.

We used Google Talk and email for day-to-day things. They’re quite responsive and skilled at collaboration. We also used other tracking tools that were effective.

What did you find most impressive about them?

We’ve worked with a number of vendors from various countries, and Master of Code had the most professional approach of all of them. They stand out in terms of quality and standard of work, and I’d definitely recommend them.

Are there any areas they could improve?

Nothing comes to mind for me.

Do you have any advice for future clients of theirs?

I’d recommend at least talking to Master of Code and seeing if it’s feasible for them to work on your project. Start with a conversation, and see where it goes from there.

5.0
Overall Score They’re aware of market practices and highly responsive.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’re very responsive, even after hours and during weekends.
  • 4.0 Cost
    Value / within estimates
    They’re competitively priced for the quality of the work. We could find both more and less affordable options.
  • 5.0 Quality
    Service & deliverables
    They showed us that they can deliver good quality on time.
  • 5.0 NPS
    Willing to refer
    I’d certainly recommend them.

Dev Partnership With SaaS Company

"I attribute the success directly to their effort. Without their product development, we have nothing to sell."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$1,000,000 - $9,999,999
 
Jan. 2012 - Ongoing
Project summary: 

Master of Code Global provides a variety of website development services. In particular, they create custom themes in Shopify Liquid for e-commerce stores.

The Reviewer
 
11-50 Employees
 
Fishkill, New York
Ezra F.
Founder, Smart Marketer
 
Verified
The Review
Feedback summary: 

Revenue has improved dramatically since the engagement began. Expertise and meticulousness are hallmarks of their work. Their consistent communication, efficiency, and high-quality deliverables justify the investment and make them a valuable partner.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Smart Marketer. We sell website development services for Shopify, Magento, WordPress, and other platforms. We've now pivoted to be a software as a service (SaaS) company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We were selling website development services to Shopify and other e-commerce business owners. I started using them to buy all of my development services for different platforms.

SOLUTION

What was the scope of their involvement?

The first project that we did together was WordPress development and integration with Magento. One of their biggest projects for us is building out themes for e-commerce stores on Shopify. They’ve created over 100 custom themes using Shopify Liquid. Each one has a user interface with drag and drop functionality. Users can also edit and manipulate various settings. The theme settings dictate the look and function of an e-commerce store on Shopify in both mobile and desktop.

What is the team composition?

The number of people we work with fluctuates. We worked with about 15 people on our last project, plus 1–2 project managers. They also dedicate QA specialists as well as front- and backend developers to our projects.

How did you come to work with Master of Code Global?

I met the founder at a business event and learned that he sold website developer services.

How much have you invested with them?

We’ve spent between $1 million–$5 million.

What is the status of this engagement?

We started working together in 2012 and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

One of our businesses went from zero to $2 million dollars a year in annual recurring revenue. That’s only possible because of their development expertise and ability, which allows us to focus on marketing and sales. We can focus on selling the product because they provide reliable development. I attribute the success directly to their effort. Without their product development, we have nothing to sell. So they get most of the credit.

How did Master of Code Global perform from a project management standpoint?

They have a couple hundred people working for them, so their ability to manage and track projects is far superior to ours. As a smaller company, we’re pleased to let them do that. We use Jira and Slack to communicate.

What did you find most impressive about them?

They’re efficient and willing to go the extra mile to make sure a project gets done. They do a lot for an affordable price. They handle feedback and revisions quickly.

Are there any areas they could improve?

No, I'm pretty happy with them.

Any advice for potential customers?

We'd been using Trello and they switched us to Jira. That’s worked quite well.

5.0
Overall Score I'm a happy client.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Good luck finding better developers. They're amazing.
  • 5.0 NPS
    Willing to refer

Mobile and Web App Dev for B2B Photo Sharing

"Rather than just showing you the problem, they also showed you how you can solve it."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2017 - Ongoing
Project summary: 

Master of Code Global is designing and developing a B2B photo management application to manage and share photos. The team is creating iOS, Android, and web platforms using Ruby on Rails and JavaScript.

The Reviewer
 
1-10 Employees
 
Winnipeg, Canada
Scott Adamson
Founder, Phox Photo Management Application
 
Verified
The Review
Feedback summary: 

The team assigned a project manager who was easy to communicate with and get ahold of, regardless of time difference. The app is in beta and has gotten positive feedback thus far. Master of Code Global was solution-oriented and willing to scale resources to meet timelines. 

The client submitted this review online.

BACKGROUND

Please describe your organization and what you do there.

We are a new startup that has a management team experienced in the development of other Saas Products. I am one of the founding members of the Phox App which is a photo management application designed to streamline the process handling, sorting, and sharing photos within your business. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We had an idea for an online application that had both a web component and an Android and iOS app. Our staff here was not equipped. We needed to hire outside resources for the technical end of the project.

SOLUTION

What was the scope of their involvement?

They were responsible for delivering the first versions of the iOS, Android, and web versions of the application. They had a project manager, as well as their development team on the project. At times they brought in a designer to help with some of the mockups and some of the user interface and user experience components. The app is a photo management application geared towards business and enterprise level users. It’s an app that’s built to bridge the gap between field employees and office admins. Then the field staff uses the application to take the photographs, they’re automatically tagged into categories in the cloud where the office staff can access them.

For the web app, Ruby on Rails is the language used and then it’s also a single page JavaScript application. They didn’t do the marketing or launch strategy side of the project, but they did help to get it submitted to the iOS store and Google Play store and setting up the developer accounts.

As far actual business end of things, they aren’t involved in that. We’re in a beta phase with the project right now. They’re still involved with working out some of the feedback from the beta users. They are making some adjustments before we go fully live with the product.

How did you come to work with Master of Code Global?

I had a colleague in another business that had used them for a project and recommended that we talk to them.  When we were interviewing, we had a pretty well-established set of mockups and proof of concept as to what we were trying to accomplish. Master of Code Global was provided with that.

What is the status of this engagement?

We started working with them about 6 to 8 months ago and we continue to work with them.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve closed the app down to a 1,000 user beta group based on our team’s decision. The app performs and does everything it’s supposed to do. The marketing team is taking over the launch process. The app is performing well. As with any software application, there are bugs or use cases that are overlooked by the development team and the product team. That’s the norm with every software project that I’ve done. The feedback has been good. Any feedback hasn’t been related to technical issues. It’s maybe an oversight in how we thought users would be using the products, and we can read how some of the flows go. From Master of Code Global’s end of things, they’ve implemented what we’ve asked.

How did Master of Code Global perform from a project management standpoint?

They always had a dedicated Project Manager. It changed one time throughout the project to another individual. That person got up to speed really quick and didn’t really experience much lag in the personnel change. That person has always been easy to communicate with and easy to get a hold of. They’re based in a different time zone than we are, but they were always accommodating to our time zone. At times they were well outside their regular work hours. They would make themselves regularly available. That made it a lot easier for us.

What did you find most impressive about Master of Code Global?

If there was a scenario that came up that needed discussion, they usually bring a few solutions to the table rather than just the issue. They already put some thought into how to solve the problem and then it was them presenting the very solutions, the time associated with each solution, and which one they recommended, which was nice to have in the project. It showed they wanted to speed things along. Rather than just showing you the problem, they also showed you how you can solve it.

Are there any areas Master of Code Global could improve?

Things were good. They’re based in the Ukraine. We’re based in North America. English isn’t their first language, but their verbal and written communication was easy to understand. There weren’t really any issues there. I don’t have anything negative to say. At times, the if owner of the business, Demetri [Owner, Master of Code Global], needed to get involved to make some decisions because he’s been around the product space a bit longer, he would get involved. If things needed to escalate above the team that they have there, they were willing to put more resources on it to get it done.

5.0
Overall Score I enjoyed the entire experience to-date.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    This project really evolved but the Master of Code team was good at delivering features in a timely manner.
  • 5.0 Cost
    Value / within estimates
    Initial estimates and product changes were handled in a fair manner
  • 5.0 Quality
    Service & deliverables
    Master of Code provided weekly builds of the product to test feedback. This allowed us to stay up to date on progress and make educated decisions.
  • 5.0 NPS
    Willing to refer
    I would highly recommend using them for any development project. They were readily available at all times and response times were quick.

App and Web Development for Consumer Electronics Manufacturer

"The design work made by Master of Code Global for our website has been phenomenal."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
April 2016 - Ongoing
Project summary: 

Master of Code provided app and web development. They also catered testing services for previously developed products.

The Reviewer
 
1-10 Employees
 
Winnipeg, Canada
Bryce North
CEO, TrapTap
 
Verified
The Review
Feedback summary: 

Master of Code's work was highly praised and directly related to the sale of over 6,000 units of the product they had worked on. Their clear communication and attention to detail stood out.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

TrapTap is a consumer electronics IoT [Internet of Things] manufacturer providing hardware devices that sit on a vehicle's dash, making for smarter and safer drivers. We have been around for just over a year. I am the CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Master of Code Global?

We needed assistance with Android and backend development. We had scaled quickly within our first year and needed to strengthen our backend, especially when it came to the Android issues we had experienced.

SOLUTION

What was the scope of their involvement?

Master of Code Global has provided a lot of onboarding and controlled-environment testing for our internally-developed software. Master of Code Global has provided testing for multiple Android devices and in many different environments. Aside from the testing work, Master of Code Global has provided Android development. We lacked expertise in that area, but their team is phenomenal. Master of Code Global has also helped with customer issues and tickets around non-functioning software and bugs.

Our app has third-party integrations, and it's data-heavy on the backend. Master of Code Global has been great at helping us scale that, especially when collecting user-generated driving reports and processing them.

Our engineering and marketing teams have dealt with Master of Code Global. They've provided 8 developers and 2 customer service representatives relaying communication to our team. Master of Code Global also has a design team on its end for the frontend of our website.

How did you come to work with Master of Code Global?

I had heard of Master of Code Global's reputation around backend support and development. I met their principal through our community in Winnipeg. My business partner also knew about them and recommended Master of Code Global's team. We went through our due diligence and reviewed their past work. We had a meeting with Master of Code Global, gave them an initial project, and evolved the collaboration to an ongoing process.

How much have you invested with Master of Code Global?

The cost of Master of Code Global's work has been between $50,000 and $100,000.

What is the status of this engagement?

We started working with Master of Code Global 8 months ago. The work is completely ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Master of Code Global's work has allowed us to sell 6,000 units of our product. Only around 100 of these had any issues, which were unrelated to Master of Code Global's work. They were helpful in the debugging and diagnostics process.

How did Master of Code Global perform from a project management standpoint?

Communication was clear and detail oriented. Master of Code Global has had quick responses and made improvement suggestions for our project.

What did you find most impressive about Master of Code Global?

Master of Code Global's work is competitively priced, but they're also experts in their field. They understood our requirements without me having to explain every little process to get to a result. I can tell Master of Code Global's team what needs to get done and see it happen.

Are there any areas Master of Code Global could improve?

Master of Code Global is based in Ukraine, and it has made things difficult at times, but I don't have much to say in terms of improvements. I don't work closely with Master of Code Global, but my team hasn't had any complaints so far.

5.0
Overall Score Master of Code Global does what we need, and they've been great to work with regarding schedule and cost.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Master of Code Global has delivered earlier than we expected.
  • 5.0 Cost
    Value / within estimates
    The cost was a major consideration for us from the beginning. Master of Code Global has worked with us on this front, scaling up accordingly.
  • 5.0 Quality
    Service & deliverables
    The design work made by Master of Code Global for our website has been phenomenal. They also resolved any bugs and issues that we couldn't figure out on the Android side.
  • 5.0 NPS
    Willing to refer