MageCloud

BACKGROUND

Introduce your business and what you do there.

I’m the owner of BJC Products, an online store that sells a variety of products and that specializes in airsoft guns, knives, swords, and other collectibles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageCloud?

We needed help with the programming and development of our business software and solutions.

SOLUTION

What was the scope of their involvement?

MageCloud helps write the code for our unique software and integrates with our suppliers using PHP APIs. The software does nearly all of our work—it keeps track of sales, checks inventory, and manages order processing. Almost everything on the platform is integrated with our websites.

What is the team composition?

We work a project manager and a team of developers.

How did you come to work with MageCloud?

We’d used a few different dev companies but were unsatisfied with all of them.

How much have you invested with them?

We spend about $1,000—$2,000 a month. Our total cost is probably around $50,000 so far.

What is the status of this engagement?

We’ve worked together since July 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software processes anywhere from 150–300 orders a day, and the entire system is automated. MageCloud’s work has saved us countless hours.

How did MageCloud perform from a project management standpoint?

Because we’re in the U.S. and they’re in the U.K., I can send them emails and information at night, and then wake up the next morning to quite a bit of progress. They pay attention to details and don’t miss things. If they’re unsure about a certain task, they’ll ask questions to clarify.

What did you find most impressive about them?

They communicate extremely well and always deliver quickly and on time.

Do you have any advice for future clients of theirs?

Whenever you send them information, include screenshots and be detailed. They know what they’re doing, but they need to know what you want.

BACKGROUND

Introduce your business and what you do there.

I have a children’s online rental boutique where moms and photographers rent high-end designer children’s clothing from us for special occasions - weddings, photo shoots, etc. I am the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageCloud?

I run a Magento platform, and not only is Magento kind of unique, but not a lot of developers are trained really well on it. Furthermore, I have a rental software extension that runs on Magento. That extension is even more unique and I found virtually no one that was familiar with it that was desirable.

SOLUTION

What was the scope of their involvement?

I hired them originally to get the calendar function working properly and to add more delivery options. I have a really complicated calendar system because when you rent something, you schedule it for so many days and the software has to track inventory when it comes and goes. I’ve worked with two other developers trying to get it figured out. MageCloud did it.

One of the other things I was having an issue with was people being allowed to get things expedited, so we added more shipping options. We added more search and filtering features which completely changed the design of the site. Now it’s cleaner and more user-friendly. We also updated the site to be a lot more mobile responsive because we found that a lot of visitors were using our site on their phone.

How did you come to work with MageCloud?

I found MageCloud through Upwork. I had several responses but I don’t think anyone else actually looked at my website and understood really what I needed. I got a lot of very superficial proposals telling me that what I needed to be done would take four or five hours at the most. Given my experience, I knew it was going to be a much bigger project than that. MageCloud took the time to understand my business and what I was looking for. They wrote a comprehensive reply to my post. They have experience developing rental software on their own, so it was a good fit for me. The rental software extension is Sales Igniter’s Rental Booking Software.

How much have you invested with MageCloud?

We have invested around $10,000.

What is the status of this engagement?

I think we started early spring this year, maybe February. The first project is completed but I ended up working with them going forward because Paul [Ryazanov, Owner] had a lot of really great ideas to make my site more user-friendly and taught me a lot about analytics and things I’m not very experienced with. I’ve been working with them on an ongoing basis.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have any sales information. I’ve gotten a lot of positive feedback. Before, I had just a ground shipping option that took three to four days for the people to get their items. Now, we have two-day options. I would say 25% of orders are now shipped with the two-day option. Before, I would get a lot of emails asking to expedite shipping if possible. So adding that preset option has alleviated that time-consuming process.

How did MageCloud perform from a project management standpoint?

Paul has done really well. Because I wear a lot of hats at this business and I’m constantly pulled in many directions, he really stayed on top of emailing me when there were action items and to follow up on things that needed to be done. I really never had to bug him repeatedly to get things done. He’s very responsive. Usually, I’m the one getting emails from him saying let’s move forward on this. That was good. He sends me detailed lists of plans for the next month. We go over the budget and our goals on a monthly basis and revise how many hours he can allocate to my project. That’s really been helpful. I’ve really been just working with Paul, who speaks English. Sometimes the developers are on a conference call, but since they are in Russia I don’t know if they speak English. If I ever have a problem, Paul will email me back within an hour.

What did you find most impressive about MageCloud?

I would say follow-up and following through. It is really valuable that I’m not having to constantly email them for updates or status requests.

Are there any areas MageCloud could improve?

It would be nice if they were in the US, but honestly, it hasn’t been that big of an issue. Paul works at hours that I’m working.

BACKGROUND

Introduce your business and what you do there.

Uzooka sells headlights or auto parts, more specifically headlamp housing for mostly the DIY market or the crash industry. I’m the chief financial officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageCloud?

We have an e-commerce site we launched, uzooka.com, and we were having issues with our current provider and the ability to host the Magento site on AWS [Amazon Web Services].

SOLUTION

What was the scope of their involvement?

We wanted our Magento site to be on multiple servers. We basically wanted load balancing and some redundancy. The current provider couldn't do that, or more accurately, didn't have the technical skills. MageCloud took our Magento site and separated the front and backend, which was a core requirement to be able to migrate to multiple servers.

We now have a separate frontend and backend, and we can have as many servers as we want for the frontend of the site with load balancers. That was their initial project.

How did you come to work with MageCloud?

We found MageCloud because they’re one of the AWS partners, and that's how the relationship started. I was drawn to the MageCloud site. I reached out to about five different Amazon partners that all do the same thing. I think what I liked most about MageCloud was that I got a response from Paul [Ryazanov, CEO] and he was easy to talk to. He knew what my challenges were and jumped right to it. All the other guys went back and forth with questionnaires. I couldn't get quotes from some of them. I just got the runaround from some of the other companies. MageCloud fit the bill.

How much have you invested with MageCloud?

[Confidential]

What is the status of this engagement?

We started about a year ago, maybe a little less, in 2015 and it’s ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The biggest success was that they accomplished something that my original partner couldn't accomplish. My original partner couldn't figure out how to do load balancing, and MageCloud pointed out that we needed to separate the frontend from the backend. You couldn't have your frontend and your admin on the same server. I think that was a big step.

How did MageCloud perform from a project management standpoint?

They were great. Paul led everything. Every time we talked, he would email me basically what we talked about, what his action points were, and what he wanted to work on. He'd give me a quote and I'd approve it, and then he would give me updates along the way. Things went really well - enough so that we're still using them for all of our development now. We don't just use them for the server side; now we're using them for any changes or anything we want to do to our Magento site.

What did you find most impressive about MageCloud?

With my last partners, I had to find the issue, report it, and ask for it to be fixed. Paul will actually find lots of issues himself, which is very refreshing, and then email me what they found and that they'd like to go ahead and fix them. I think that's probably my favorite part of working with them. I don' have to be constantly looking for the problems; they're actively looking for issues.

They're easy to communicate with. I think that's the best part. I think Paul has a lot to do with that. He just makes it easy for me.

Are there any areas MageCloud could improve?

At the moment, no. I'm not looking for any other partners. They've been satisfying all our needs for the site. We're pretty happy at the moment.

BACKGROUND

Please describe your company and position.

I am the Director of IT Operations of Sound Approach

Describe what your company does in a single sentence.

Sell and support home audiophile gear and equipment.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageCloud to accomplish?

• Update the website to latest version
• Create custom scripts and coding to improve website.
• Provide technical support

SOLUTION

How did you find MageCloud?

They did a video about website improvements

Why did you select MageCloud over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from MageCloud were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They provide our website development team to upgrade, maintain, and develop new features for our e-commerce site. Their attention to detail and testing, before deploying, is fantastic!

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our sales, traffic, and website functionality improved!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They always deliver timely service and withing the allocated monthly hours. Fantastic support team!

What was your primary form of communication with MageCloud?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

MageCloud always finds a way to implement our desired changes and website improvements.

Are there any areas for improvement or something MageCloud could have done differently?

Solid company. I'm glad they are part of our team!

BACKGROUND

Please describe your company and position.

I am the Creative Director of an ecommerce company 

Describe what your company does in a single sentence.

We are a multibrand retailer specialised in the luxury market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageCloud to accomplish?

• Develop custom made changes in the webstore
• Help with backend SOP´s
• Improve our overall site performance

SOLUTION

How did you find MageCloud?

Online Search

Why did you select MageCloud over others?

High ratings

How many teammates from MageCloud were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had an outstanding experience working with Megacloud for our e-commerce platform. Their expertise in creating custom-made web solutions and backend e-commerce implementations was nothing short of exceptional. From handling complex customizations to ensuring seamless integration, they delivered beyond our expectations.
Megacloud’s SEO optimization strategies significantly improved our online visibility, driving increased traffic and boosting sales. They were always available to address any e-commerce-related questions with insightful advice and prompt resolutions, demonstrating their deep knowledge and dedication to client success.

If you’re looking for a reliable partner to handle all things e-commerce—web development, backend solutions, SEO, and more—Megacloud is the team to trust. Their professionalism, technical expertise, and commitment to excellence have made a lasting impact on our business.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While we have not yet achieved the desired results, we understand that success in e-commerce is often a matter of time and ongoing refinement. Megacloud has been a trusted partner throughout this process, consistently providing valuable expertise and support. Their commitment to our success gives us confidence as we continue to work together toward achieving our long-term goals.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Megacloud demonstrated excellent project management throughout our collaboration. They consistently delivered items on time and were highly responsive to our needs. Their proactive communication and ability to adapt to changes ensured a smooth workflow, and they always prioritized our goals. We were impressed by their professionalism and dedication, which made the entire process seamless and efficient.

What was your primary form of communication with MageCloud?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us the most about Megacloud was their exceptional level of expertise. Their deep understanding of e-commerce and backend solutions allowed them to tackle complex challenges with ease. Their ability to provide tailored recommendations and innovative solutions truly set them apart, making them an invaluable partner for our business.

Are there any areas for improvement or something MageCloud could have done differently?

We don’t have any specific areas for improvement at this time. Megacloud has consistently met our expectations with their expertise, responsiveness, and commitment to delivering quality work. We are confident in their ability to continue supporting our e-commerce goals effectively.

BACKGROUND

Please describe your company and position.

I am an E-Commerce Lead at Blueco Healthcare

Describe what your company does in a single sentence.

Digital healthcare provider. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageCloud to accomplish?

• Organic traffic
• Website design

SOLUTION

How did you find MageCloud?

Referral

Why did you select MageCloud over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from MageCloud were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had a whole website redesign planned. We worked with Paul & his team to mitigate any disturbances to the site whilst implementing new features. 

We also built custom landing pages for our new clinic which drives a good chunk of business now. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Organic traffic increase & pages that converted to revenue. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes nearly always on time. Life happens and when it did, another team member was deployed to help. 

What was your primary form of communication with MageCloud?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to deep dive and find the root cause of a problem is impressive. 

Are there any areas for improvement or something MageCloud could have done differently?

Nope. 

BACKGROUND

Please describe your company and your position there.

I'm the Director of a retail company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MageCloud, and what were your goals?

Magecloud managed the upgrade of our Magento 1 site to M2. They applied security updates, design changes and troubleshooted technical problems.

SOLUTION

How did you select this vendor and what were the deciding factors?

Price and experience

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We worked exclusively on Magento 2 platform. They produced a working site from our design mockups and managed the upgrade process.

How many people from the vendor's team worked with you, and what were their positions?

There was a project manager and 2 developers working largely behind the scenes.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The upgrade projects ran fairly smoothly. We didn't have any disasters.

Describe their project management style, including communication tools and timeliness.

Good, prompt communication. When there was a problem, they were quick to respond.

What did you find most impressive or unique about this company?

They know magento well. They had quality work for a reasonable hourly rate.

Are there any areas for improvement or something they could have done differently?

Prior to performing upgrades, they would have us check over the dev site. There were often lots of mistakes and errors on the dev site - many of which I feel they should have picked up on themselves. They were all fixed once we pointed them out.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Value Golf, a company that supplies golf accessories and custom clubs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MageCloud?

We needed a vendor to provide ongoing web development for our website.

SOLUTION

How did you select this vendor?

We found MageCloud on Upwork.

Describe the project and the services they provided in detail.

MageCloud worked on improving our UX and conversions and implemented the latest security protocols for our Magento-based system. Their team came through on all aspects of the work.

What was the team composition?

MageCloud’s CEO has a great team. We work with four or five of his people regularly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Working with MageCloud has improved our website’s functionality. As a result, revenue has increased.

How was project management arranged and how effective was it?

We collaborate on Trello and use Skype when necessary. Both methods have been very effective.

What did you find most impressive about this company?

MageCloud’s responsiveness and skill level are remarkable. We love working with them.

Are there any areas for improvement?

I don't have any complaints about them. The time zone difference is not an issue for me, and even when we have an urgent problem, there’s usually someone on the team that’s aware of it almost immediately.