MageCloud

BACKGROUND

Please describe your company and position.

I am the Owner of Serendip Box

Describe what your company does in a single sentence.

We sell Masquerade Masks & Accessories for Parties 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire MageCloud to accomplish?

• design & manage magento website
• Then migrate website from magento to shopify

SOLUTION

How did you find MageCloud?

Online Search

Why did you select MageCloud over others?

• High ratings
• Company values aligned

How many teammates from MageCloud were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Original Upwork job Post

I need to fix the following issues. I'm looking for someone with technical SEO experience who can do development work on Magento 2.

• duplicate content issues
• 404s
• images that are not compressed. Slow
• speed.
• host migration needed
• navigation/catagory issues
• low crawl budget/ not many urls indexed.
• magento backend order processing issues.

In 2023 we decided to migrate to Shopify and the team helped with the migration as well. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The site started to get traffic and orders on magento but what really helped was the migration to shopify in 2023. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We had monthly calls with project manager. Everything was documented on trello. They also had recommendations on the monthly calls we went over in addition to my requests. They always delivered on time. The entire team was very responsive including the owner Paul. 
I had everyone on my whatsapp available to message 24/7 which was greatly appreciated. Paul the owner would get on any calls if needed and was always accessible to me as well the team. 

What was your primary form of communication with MageCloud?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect of working with this company was the owner's hands-on involvement in day-to-day operations across all clients, big or small. Despite having a large team handling major clients, Paul was always available via WhatsApp for a call or text anytime. As a small client, I had access to the same high-quality resources as their largest clients, and Paul was incredibly mindful of my budget. They proactively found cost-effective solutions to reduce billable hours, allowing me to save money—something I deeply appreciated.

It was clear that Paul doesn’t run his business solely to maximize revenue. He genuinely cares about each client’s needs and values his team. One Christmas, he even purchased my products as gifts for his staff after hearing them admire my work—a gesture that truly touched me and delighted his team.

Even after my contract ended, Paul has supported me, hopping on Zoom calls to assist with website-related questions. Thanks to his guidance, I’ve reached a point where I can confidently manage my Shopify site independently.

If you're looking for a web development team that stands by its work, Paul and his team are in the best hands. They even offer refunds if a client isn’t satisfied, proving their confidence in their services. I highly recommend them!

Are there any areas for improvement or something MageCloud could have done differently?

Honestly, my experience with MageCloud was excellent. Paul and his team were always responsive and solution-oriented and went above and beyond to support my business. I can’t think of anything I would have wanted done differently.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an e-commerce company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with MageCloud?

We needed help with website development.

SOLUTION

What was the scope of their involvement?

MageCloud has been helping us develop our WooCommerce platform from scratch; their work has included speed improvement, redesign, adding checkout features and new pages, and optimizing the site’s performance. To jumpstart the process, we gave them the designs that a third-party designer created for us. In addition, the website has a landing page, an add-to-cart feature, CMS, a third-party tracking tool, and videos and slides.

Currently, MageCloud is also providing maintenance to the platform.

What was the team composition? 

We’ve worked with a project manager and two developers from MageCloud’s team.

How did you come to work with MageCloud?

We found them through Upwork, and we chose them because they seemed high-quality providers, had experience in my industry, and fit my budget.

How much have you invested in them?

So far, we’ve spent $150,000–$200,000 with them.

What is the status of this engagement?

We started working together in January 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They’re swift with their work, and their deliverables are high-quality.

How did MageCloud perform from a project management standpoint?

MageCloud is communicative — their developers are always in touch with us via Skype, Slack, and Trello.

What did you find most impressive about them?

The skill of their developers is their biggest strength.

Are there any areas they could improve?

I don’t think there’s anything they can improve on.

BACKGROUND

Please describe your company and your position there.

Medical Supply Depot was established in 2005 by Meir Tsinman. In his work as a volunteer EMT after 9/11, he soon noticed that if patients had appropriate medical supplies, they could avoid many emergency calls. When asked why these supplies were lacking, most agreed that there was no efficient and affordable way of getting them. Customer service in this field left a lot to be desired, and many big suppliers were not equipped to notice the details of each individual patient’s needs.

Medical Supply Depot set out to change all that. It quickly grew to serve tens of thousands, won prestigious awards and was featured in industry publications. In 2018, Medical Supply Depot increased its scope and service when it was acquired by TwinMed. Meir Tsinman Vice President, E-Commerce

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MageCloud, and what were your goals?

MSD hired MageCloud to develop a new website for: www.medicalsupplydepot.com.

SOLUTION

How did you select this vendor and what were the deciding factors?

In 2018 we were recommended to MageCloud by a former technology vendor and more recently by an employee of our organization that his two brothers are clients of MageCloud. In addition, a third-party marketing agency researched MageCloud for two of their other clients and heard amazing things. Their two clients began working with MageCloud prior to us and were extremely satisfied.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We provided MageCloud with a ready design which they used for our project development. We use Klavu for search, Klaviyo for email marketing and Seal Subscriptions for our Auto-Reorder.

How many people from the vendor's team worked with you, and what were their positions?

3 - one project manager (Roman), and two developers. At times we had another two developers filling as needed.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the new and improved website, we've seen an uptick in mobile/tablet traffic and conversions. We've also received positive feedback from customers about the ease of use and page load speed.

Describe their project management style, including communication tools and timeliness.

We had bi-weekly calls with Roman (project manager) but he was also always available via email or WhatsApp if something came up in the interim. We also used Trello to coordinate with the MageCloud team.

What did you find most impressive or unique about this company?

They were solely focused on making the client happy. We've work with other development agencies and know from experience that MageCloud stood out from the rest. They explained to us the Shopify system and assisted us with selecting of third party add-ons.

Are there any areas for improvement or something they could have done differently?

When we first launched, the site was solid and stable. As we began to work on "Phase 2" with the addition of additional third party apps, we discovered a few bugs here-and-there. MageCloud was on it and took care of everything - even in midst of a Holiday weekend! MageCloud and it's employees are truly amazing. I've already recommended them and will continue to do so.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a jewelry business. We design and make all of our jewelry and then we sell it either online or in-store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageCloud?

We had been running on a website that predates what e-commerce sites are today. It came to a point where we couldn’t easily use modern e-commerce plugins, so we turned to MageCloud for a complete website rebuild.

SOLUTION

What was the scope of their involvement?

MageCloud rebuilt our website from scratch and made it more compatible with modern e-commerce plugins and tools. In order to do this, they built the new version on WordPress and integrated WooCommerce. 

They retained some of our old website’s functionalities and created a jewelry customization section. Here, customers could select the stone that they want for their jewelry, and the image on the screen automatically adjusts to show what that would look like. 

What is the team composition?

I primarily worked with Paul (CEO) and Sergei (Developer), but I believe there were several others who were on the project. Paul ran the operations and Sergei did a lot of the coding. 

How did you come to work with MageCloud?

We looked for providers around Upwork and different websites. Based on the reviews we’ve seen, MageCloud seemed to be the right people to take on this task. That’s when we reached out to their team. 

How much have you invested with them?

We’ve invested around $25,000.

What is the status of this engagement?

We started around April 2021. The website has been launched, but MageCloud continues to do little tweaks in it here and there. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

In general, what impressed me about the website is that it functions very well and looks very good. Paul and his team brought forward ideas that correlated with ours. They also came up with good solutions for issues that we didn’t know how to solve before, and this presented a lot of opportunities to improve the frontend and how our customers would interact with it. 

While we cannot directly attribute good online sales to the new website, we think that the user-friendliness and smooth functionality of it encourage people to want to shop more than they had previously.

How did MageCloud perform from a project management standpoint?

MageCloud is very good at managing the project. They’re very communicative and organized. Our time difference is sometimes a bit problematic, but it’s not something that can be helped. Overall, they’ve done a good job on this project. 

We use Trello and typically communicate there. If there is something that needs to be done quickly, I simply message Paul through WhatsApp. We’re generally pretty good at planning ahead, so there haven’t been any real emergencies. 

What did you find most impressive about them?

The most impressive thing about MageCloud is their efficiency. It’s not that common to work with a development team that has a very good understanding of the design, but they have a good idea of how things should look. 

Another thing that really impresses me is how Paul is always very mindful of the time and the budget. He suggests more cost-effective methods but can still support us if we want something done a certain way. He just always makes sure to get my approval before proceeding with things, making sure that we never feel like we’re being taken advantage of. 

Are there any areas they could improve?

The only issue I’ve seen is with regards to me needing to clarify things a little bit further for Paul. He speaks English very well, but there may still be some barriers there. Uploading videos and pictures to our Trello board has helped, so I don’t really think this is a valid complaint. Overall, they’ve been great about everything. 

Do you have any advice for potential customers?

If you’re going to work with Mage Cloud, just know that Paul is very straightforward and wants his clients to communicate their ideas as clearly as possible. Put everything in a document and make sure that nothing is vague. Videos and photos with clear annotations will also be of great help.

BACKGROUND

Introduce your business and what you do there.

I’m the e-commerce manager of a men’s grooming company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageCloud?

We had updated our website from Magento 1 to Magento 2 before working with MageCloud. We got it to a point when we could launch it, but there was still a lot of work to be done. That was when we engaged with MageCloud to continue the project and do maintenance to our new Magento 2 website.

SOLUTION

What was the scope of their involvement?

MageCloud updates and gives maintenance to our Magento 2 website.

What is the team composition?

We work with two people from their team: a web developer and a project manager.

How did you come to work with MageCloud?

I came across MageCloud on Upwork two years ago. They were incredibly knowledgeable and helpful. To my regret, we didn’t engage with them to update our website back then.

Since we weren’t happy with our previous developers, I decided to reach out to MageCloud again to give maintenance to our new website. I explained to them our situation, and we went from there.

How much have you invested with them?

We’ve spent somewhere between $10,000–$20,000.

What is the status of this engagement?

We started working together in September 2020, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

MagCloud is very knowledgeable about Magento 1 and 2, so our experience has been great so far. We don’t have any complaints about their work. They always provide what we ask.

How did MageCloud perform from a project management standpoint?

We don’t have set deadlines. We use a Trello board to manage the project. The project manager and I discuss the priorities for the month. We might not get all of our low priority goals done, but that’s not a problem. Nevertheless, they always complete our high-priority goals within the specified deadline.

What did you find most impressive about them?

I’ve been very happy working with MageCloud.

Are there any areas they could improve?

It’d be great if MageCloud had a clear indication of when certain tasks will be scheduled or work on. At the moment, we add a set amount of hours and tasks for the month, and they’ve completed them. However, the cost spreads out across the month, and I’m not always sure for which particular day or week a task will be scheduled. Other than that, I’m very happy with them.

Do you have any advice for potential customers?

Be open to suggestions from MageCloud’s team because they’re competent and know what they’re talking about. Also, if you communicate your goals clearly, you’ll get the most out of them.

BACKGROUND

Please describe your company and your position there.

President and CEO of Natural Pigments, an artists' materials manufacturer and online distributor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MageCloud, and what were your goals?

We hired MageCloud to improve the overall function of our Magento websites. We needed to improve the security, performance, and overall functions of different aspects of the website.

SOLUTION

How did you select MageCloud and what were the deciding factors?

MageCloud provided excellent recommendations and recommendations by other clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project included an audit of our marketing and website. MageCloud identified key deficiencies and made recommendations on improvement. They implemented changes to Magento installation and provided means to properly connect Google Analytics.

How many people from the vendor's team worked with you, and what were their positions?

We worked with three members of MageCloud's team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Within the first month, we saw a dramatic improvement in the performance of the website, namely speed and reliability.

Describe their project management style, including communication tools and timelines.

We communicated through Trello which offers an easy-to-use visual interface to manage project tasks.

What did you find most impressive or unique about this company?

We are impressed with the competency of the technical team. They made changes to Magento that conformed to its standards, which is important so that all Magento extensions work properly.

Are there any areas for improvement or something they could have done differently?

We do not have any suggestions on how to improve their work.

BACKGROUND

Please describe your company and your position there.

I run a Baby Company that rents baby equipment nationwide. I am involved in the aspects of development, marketing, and customer service.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MageCloud, and what were your goals?

We hired Magecloud after a 4-year project came to an end with another development company that could not perform work in completing our custom software on the Magento platform. Our goal was to launch a fully automated rental booking software through Magento that specifically catered to the baby equipment rental industry and all the logistical factors that the industry comes with.

SOLUTION

How did you select MageCloud and what were the deciding factors?

We posted our project to Upwork and made the selection after reviewing a few different Magento developers. Their reviews were excellent and the level of customization that I saw was encouraging. After watching a video from Paul I decided to contact them and things took off from there.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

This is very broad and complex but in short, the work entailed customizing the back end portal for multiple vendors throughout the U.S integrating different cities and zip codes with multiple factors embedded within each of them. Customized delivery system integration. Editing integration Email integration Front end design

How many people from the vendor's team worked with you, and what were their positions?

4 people in total: Main contact project manager code manager designer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The latest version of this project has made the business more manageable and easier to work with on both sides of the industry. Mainly the customer side and the vendor side. We have what is like stores within stores each with its own customizable traits along with a super admin panel that allows us to control everything.

Describe their project management style, including communication tools and timelines.

Very organized project management with a Trello dashboard that is well maintained and updated. Once we got past the learning curve on it we had a smooth system that was easy to use. All work is done by month's end and always done on time.

What did you find most impressive or unique about this company?

Communication and an ability to understand and perform things that I previously thought were not possible. They really can do anything with Magento. Their suggestions were very helpful as well.

Are there any areas for improvement or something they could have done differently?

None that I can think of.

BACKGROUND

Introduce your business and what you do there.

We’re an e-commerce retailer, and we sell vitamins, protein, natural personal care products, natural health products, and other natural products. I’m the founder and CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageCloud?

We were looking for a technology partner that could build the new version of our website. As a result, we engaged MageCloud to create our Magento platform.

SOLUTION

What was the scope of their involvement?

MageCloud did everything; the team coordinated the server, installed the software, and implemented the design and layout. They also installed extensions, and they did other custom work to finish our site. 

What is the team composition?

We worked with a project manager and a developer.

How did you come to work with MageCloud?

I discovered them through Upwork. We posted our project there and stated that we were looking for a development partner for our new site. We had a call with Paul (CEO), and he was very helpful. I could tell that he was very honest and direct. He clearly explained what our options were and provided a good description of what our website would look like once they develop it. 

How much have you invested with them?

We spent $50,000–$200,000.

What is the status of this engagement?

The project took a year to build, so we worked with them from November 2019–November 2020. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

One of the great things about the new website was its mobile-friendly design; we didn’t have that before and that was really a big win for us. We saw an instant increase in mobile traffic that came to the site. Furthermore, it allowed our platform to convert better and our average order value also significantly improved. Overall, we saw an uptick in all of our major metrics for the site. 

How did MageCloud perform from a project management standpoint?

MageCloud was good at meeting deadlines, and they cared about us. We faced a lot of challenges along the way and they were always ready to solve them. Moreover, the team was responsive and they ensured everything was working well on our website. 

What did you find most impressive about them?

They were great to work with because they were hardworking and trustworthy.

Are there any areas they could improve?

I don’t think there was anything that they didn’t do that I would’ve wanted. In fact, I still talk to them every week. 

Do you have any advice for potential customers?

Ensure that your scope is well laid out so that MageCloud can provide an accurate quote and timeline. In our case, we spent a lot of time scoping ours and we gave the team all the details we had. As a result, when it was time for us to engage with MageCloud, they understood exactly how much the project was going to cost and the time required to complete it. 

BACKGROUND

Please describe your company and your position there.

We’re an online e-commerce store, providing household goods.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MageCloud?

We initially hired MageCloud for optimization of the speed of a Magento site. Since then, we’ve hired them on an on-going basis for various Magento development needs.

What were your goals for this project?

We wanted to increase our website’s speed and fix bugs on the site.

SOLUTION

How did you select this vendor?

They were the only company we spoke to that provided a very detailed action plan and to-do list to tackle our complex issue.

Describe the project and the services they provided in detail.

They initially reviewed our entire site and provided an action plan. That included reducing the JavaScript code and changing its loading process as well as removing unused and useless modules.

What was the team composition?

Paul (CEO, MageCloud) led a team of more than ten people. We worked with a select few that were most qualified for our application and needs, including one project manager and two developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve worked with more than ten different developers for various projects. Some were good but MageCloud is great.

How was project management arranged and how effective was it?

It’s proved to be invaluable to have access to team members who have worked on similar projects in the past.

What did you find most impressive about this company?

They give me project ideas that we review and execute if they make sense for our business needs.

Are there any areas for improvement?

No, they're great.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of BJC Products, an online store that sells a variety of products and that specializes in airsoft guns, knives, swords, and other collectibles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageCloud?

We needed help with the programming and development of our business software and solutions.

SOLUTION

What was the scope of their involvement?

MageCloud helps write the code for our unique software and integrates with our suppliers using PHP APIs. The software does nearly all of our work—it keeps track of sales, checks inventory, and manages order processing. Almost everything on the platform is integrated with our websites.

What is the team composition?

We work a project manager and a team of developers.

How did you come to work with MageCloud?

We’d used a few different dev companies but were unsatisfied with all of them.

How much have you invested with them?

We spend about $1,000—$2,000 a month. Our total cost is probably around $50,000 so far.

What is the status of this engagement?

We’ve worked together since July 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software processes anywhere from 150–300 orders a day, and the entire system is automated. MageCloud’s work has saved us countless hours.

How did MageCloud perform from a project management standpoint?

Because we’re in the U.S. and they’re in the U.K., I can send them emails and information at night, and then wake up the next morning to quite a bit of progress. They pay attention to details and don’t miss things. If they’re unsure about a certain task, they’ll ask questions to clarify.

What did you find most impressive about them?

They communicate extremely well and always deliver quickly and on time.

Do you have any advice for future clients of theirs?

Whenever you send them information, include screenshots and be detailed. They know what they’re doing, but they need to know what you want.