Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?
The biggest success was that they accomplished something that my original partner couldn't accomplish. My original partner couldn't figure out how to do load balancing, and MageCloud pointed out that we needed to separate the frontend from the backend. You couldn't have your frontend and your admin on the same server. I think that was a big step.
How did MageCloud perform from a project management standpoint?
They were great. Paul led everything. Every time we talked, he would email me basically what we talked about, what his action points were, and what he wanted to work on. He'd give me a quote and I'd approve it, and then he would give me updates along the way. Things went really well - enough so that we're still using them for all of our development now. We don't just use them for the server side; now we're using them for any changes or anything we want to do to our Magento site.
What did you find most impressive about MageCloud?
With my last partners, I had to find the issue, report it, and ask for it to be fixed. Paul will actually find lots of issues himself, which is very refreshing, and then email me what they found and that they'd like to go ahead and fix them. I think that's probably my favorite part of working with them. I don' have to be constantly looking for the problems; they're actively looking for issues.
They're easy to communicate with. I think that's the best part. I think Paul has a lot to do with that. He just makes it easy for me.
Are there any areas MageCloud could improve?
At the moment, no. I'm not looking for any other partners. They've been satisfying all our needs for the site. We're pretty happy at the moment.