MageCloud Client Reviews

Reviews

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E-commerce Development

Jun 12, 2019

the project

Magento Dev of E-Commerce Shop for Household Products

“...MageCloud is great.”

E-commerce Development

$10,000 to $49,999

Mar. 2018 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Mar. 2018 - Ongoing

Project summary:

MageCloud worked on a Magento e-commerce site, focusing on improving the site’s speed and implementing bug fixes. They removed outdated modules and changed the JavaScript code.

11-50 Employees

Brea, California

Jack Lin

President, Niche Webstores, Inc.

Verified

the reviewer

President, Niche Webstores, Inc.

Jack Lin

Consumer Products

11-50 Employees

Brea, California

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“...MageCloud is great.”

Jun 12, 2019

Feedback summary:

The team produced excellent results, far exceeding the deliverables of any of the many other teams that had previously collaborated with the company. Their clear action plan and effective ideas ensured the project ran smoothly and was well managed.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

We’re an online e-commerce store, providing household goods.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MageCloud?

We initially hired MageCloud for optimization of the speed of a Magento site. Since then, we’ve hired them on an on-going basis for various Magento development needs.

What were your goals for this project?

We wanted to increase our website’s speed and fix bugs on the site.

SOLUTION

How did you select this vendor?

They were the only company we spoke to that provided a very detailed action plan and to-do list to tackle our complex issue.

Describe the project and the services they provided in detail.

They initially reviewed our entire site and provided an action plan. That included reducing the JavaScript code and changing its loading process as well as removing unused and useless modules.

What was the team composition?

Paul (CEO, MageCloud) led a team of more than ten people. We worked with a select few that were most qualified for our application and needs, including one project manager and two developers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve worked with more than ten different developers for various projects. Some were good but MageCloud is great.

How was project management arranged and how effective was it?

It’s proved to be invaluable to have access to team members who have worked on similar projects in the past.

What did you find most impressive about this company?

They give me project ideas that we review and execute if they make sense for our business needs.

Are there any areas for improvement?

No, they're great.

5.0

Overall Score Keep it up.

5.0 Scheduling

ON TIME / DEADLINES

Very responsive; they push me to move forward which I appreciate.

5.0 Cost

Value / within estimates

Reasonable pricing.

5.0 Quality

Service & deliverables

Excellent quality.

5.0 NPS

Willing to refer

I have to two friends who are also happy with them.

Development

Jul 19, 2018

the project

Dev Partnership with Online Retail Platform

“They communicate extremely well and always deliver quickly and on time.”

Development

$50,000 to $199,999

Jul. 2015 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$50,000 to $199,999

Jul. 2015 - Ongoing

Project summary:

MageCloud writes code for software and business solutions. Their products manage a variety of responsibilities, including inventory tracking, sales monitoring, and order processing.

1-10 Employees

Herron, Michigan

Bryon Casler

Owner, BJC Products

Verified

the reviewer

Owner, BJC Products

Bryon Casler

Retail

1-10 Employees

Herron, Michigan

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

“They communicate extremely well and always deliver quickly and on time.”

Jul 19, 2018

Feedback summary:

Their system works well and automatically processes up to 300 orders a day, saving vast amounts of time. Their team is responsive and organized, paying attention to even the small project details. They’re highly skilled in software development.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of BJC Products, an online store that sells a variety of products and that specializes in airsoft guns, knives, swords, and other collectibles.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageCloud?

We needed help with the programming and development of our business software and solutions.

SOLUTION

What was the scope of their involvement?

MageCloud helps write the code for our unique software and integrates with our suppliers using PHP APIs. The software does nearly all of our work—it keeps track of sales, checks inventory, and manages order processing. Almost everything on the platform is integrated with our websites.

What is the team composition?

We work a project manager and a team of developers.

How did you come to work with MageCloud?

We’d used a few different dev companies but were unsatisfied with all of them.

How much have you invested with them?

We spend about $1,000—$2,000 a month. Our total cost is probably around $50,000 so far.

What is the status of this engagement?

We’ve worked together since July 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The software processes anywhere from 150–300 orders a day, and the entire system is automated. MageCloud’s work has saved us countless hours.

How did MageCloud perform from a project management standpoint?

Because we’re in the U.S. and they’re in the U.K., I can send them emails and information at night, and then wake up the next morning to quite a bit of progress. They pay attention to details and don’t miss things. If they’re unsure about a certain task, they’ll ask questions to clarify.

What did you find most impressive about them?

They communicate extremely well and always deliver quickly and on time.

Do you have any advice for future clients of theirs?

Whenever you send them information, include screenshots and be detailed. They know what they’re doing, but they need to know what you want.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Willing to refer

E-commerce Development

Oct 26, 2016

the project

Magento Extension Enhancements for Online Rental Service

"MageCloud took the time to understand my business and what I was looking for."

E-commerce Development

Less than $10,000

Feb. 2016 - Ongoing

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Less than $10,000

Feb. 2016 - Ongoing

Project summary:

The client modernized their rental service which uses Sales Igniter's Rental Booking Software on Magento. The redesign improved mobile responsiveness, filtering features and shipping options.

2-10 employees

United States

Founder, Clothes Rental Service

Verified

the reviewer

Founder, Clothes Rental Service

Fashion

2-10 employees

United States

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

4.5

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"MageCloud took the time to understand my business and what I was looking for."

Oct 26, 2016

Feedback summary:

MageCloud proved to be more competent than the previous two developers and were very affordable and extremely responsive. Their persistence in pushing to move projects forward helped the busy entrepreneur stay focused.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I have a children’s online rental boutique where moms and photographers rent high-end designer children’s clothing from us for special occasions - weddings, photo shoots, etc. I am the owner.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageCloud?

I run a Magento platform, and not only is Magento kind of unique, but not a lot of developers are trained really well on it. Furthermore, I have a rental software extension that runs on Magento. That extension is even more unique and I found virtually no one that was familiar with it that was desirable.

SOLUTION

What was the scope of their involvement?

I hired them originally to get the calendar function working properly and to add more delivery options. I have a really complicated calendar system because when you rent something, you schedule it for so many days and the software has to track inventory when it comes and goes. I’ve worked with two other developers trying to get it figured out. MageCloud did it.

One of the other things I was having an issue with was people being allowed to get things expedited, so we added more shipping options. We added more search and filtering features which completely changed the design of the site. Now it’s cleaner and more user-friendly. We also updated the site to be a lot more mobile responsive because we found that a lot of visitors were using our site on their phone.

How did you come to work with MageCloud?

I found MageCloud through Upwork. I had several responses but I don’t think anyone else actually looked at my website and understood really what I needed. I got a lot of very superficial proposals telling me that what I needed to be done would take four or five hours at the most. Given my experience, I knew it was going to be a much bigger project than that. MageCloud took the time to understand my business and what I was looking for. They wrote a comprehensive reply to my post. They have experience developing rental software on their own, so it was a good fit for me. The rental software extension is Sales Igniter’s Rental Booking Software.

How much have you invested with MageCloud?

We have invested around $10,000.

What is the status of this engagement?

I think we started early spring this year, maybe February. The first project is completed but I ended up working with them going forward because Paul [Ryazanov, Owner] had a lot of really great ideas to make my site more user-friendly and taught me a lot about analytics and things I’m not very experienced with. I’ve been working with them on an ongoing basis.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

I don’t have any sales information. I’ve gotten a lot of positive feedback. Before, I had just a ground shipping option that took three to four days for the people to get their items. Now, we have two-day options. I would say 25% of orders are now shipped with the two-day option. Before, I would get a lot of emails asking to expedite shipping if possible. So adding that preset option has alleviated that time-consuming process.

How did MageCloud perform from a project management standpoint?

Paul has done really well. Because I wear a lot of hats at this business and I’m constantly pulled in many directions, he really stayed on top of emailing me when there were action items and to follow up on things that needed to be done. I really never had to bug him repeatedly to get things done. He’s very responsive. Usually, I’m the one getting emails from him saying let’s move forward on this. That was good. He sends me detailed lists of plans for the next month. We go over the budget and our goals on a monthly basis and revise how many hours he can allocate to my project. That’s really been helpful. I’ve really been just working with Paul, who speaks English. Sometimes the developers are on a conference call, but since they are in Russia I don’t know if they speak English. If I ever have a problem, Paul will email me back within an hour.

What did you find most impressive about MageCloud?

I would say follow-up and following through. It is really valuable that I’m not having to constantly email them for updates or status requests.

Are there any areas MageCloud could improve?

It would be nice if they were in the US, but honestly, it hasn’t been that big of an issue. Paul works at hours that I’m working.

5.0

Overall Score I’m comparing them to the other two developers I worked with.

5.0 Scheduling

ON TIME / DEADLINES

They’ve always been very responsive in getting things done especially when I need something immediately. Paul is very easy to schedule conference calls and meetings with at convenient times.

5.0 Cost

Value / within estimates

I think that’s mainly because it’s a lower rate in Russia.

4.5 Quality

Service & deliverables

I would give them a 5 except there have been a few instances where they loaded things and it didn’t work properly, and then it took a couple days to fix. Overall, I’m happy with them.

5.0 NPS

Willing to refer

E-commerce Development

Oct 24, 2016

the project

Architecture Revamp for Autoparts Magento Site

"They [MageCloud] get them [tasks] done usually on time or ahead of time and within budget."

E-commerce Development

Confidential

2015 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

Confidential

2015 - Ongoing

Project summary:

MageCloud overcame a problem that the client's previous e-commerce provider failed to solve and won the client's business. Initially, the scope was Magento-based but it now includes all development needs.

11-50 employees

Pompano Beach, Florida

CFO, Uzooka

Verified

the reviewer

CFO, Uzooka

IT Services

11-50 employees

Pompano Beach, Florida

Phone Interview

A Clutch analyst personally interviewed this client over the phone.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"They [MageCloud] get them [tasks] done usually on time or ahead of time and within budget."

Oct 24, 2016

Feedback summary:

MageCloud has been a valued partner because of their proactive approach to bug finding and communications. Because everything is clearly communicated, the client has less to manage or worry about. Deliverables are usually on time or early, and within the set budget.

the review

Background
Challenge
Solution
Results
Ratings

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

Uzooka sells headlights or auto parts, more specifically headlamp housing for mostly the DIY market or the crash industry. I’m the chief financial officer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with MageCloud?

We have an e-commerce site we launched, uzooka.com, and we were having issues with our current provider and the ability to host the Magento site on AWS [Amazon Web Services].

SOLUTION

What was the scope of their involvement?

We wanted our Magento site to be on multiple servers. We basically wanted load balancing and some redundancy. The current provider couldn't do that, or more accurately, didn't have the technical skills. MageCloud took our Magento site and separated the front and backend, which was a core requirement to be able to migrate to multiple servers.

We now have a separate frontend and backend, and we can have as many servers as we want for the frontend of the site with load balancers. That was their initial project.

How did you come to work with MageCloud?

We found MageCloud because they’re one of the AWS partners, and that's how the relationship started. I was drawn to the MageCloud site. I reached out to about five different Amazon partners that all do the same thing. I think what I liked most about MageCloud was that I got a response from Paul [Ryazanov, CEO] and he was easy to talk to. He knew what my challenges were and jumped right to it. All the other guys went back and forth with questionnaires. I couldn't get quotes from some of them. I just got the runaround from some of the other companies. MageCloud fit the bill.

How much have you invested with MageCloud?

[Confidential]

What is the status of this engagement?

We started about a year ago, maybe a little less, in 2015 and it’s ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The biggest success was that they accomplished something that my original partner couldn't accomplish. My original partner couldn't figure out how to do load balancing, and MageCloud pointed out that we needed to separate the frontend from the backend. You couldn't have your frontend and your admin on the same server. I think that was a big step.

How did MageCloud perform from a project management standpoint?

They were great. Paul led everything. Every time we talked, he would email me basically what we talked about, what his action points were, and what he wanted to work on. He'd give me a quote and I'd approve it, and then he would give me updates along the way. Things went really well - enough so that we're still using them for all of our development now. We don't just use them for the server side; now we're using them for any changes or anything we want to do to our Magento site.

What did you find most impressive about MageCloud?

With my last partners, I had to find the issue, report it, and ask for it to be fixed. Paul will actually find lots of issues himself, which is very refreshing, and then email me what they found and that they'd like to go ahead and fix them. I think that's probably my favorite part of working with them. I don' have to be constantly looking for the problems; they're actively looking for issues.

They're easy to communicate with. I think that's the best part. I think Paul has a lot to do with that. He just makes it easy for me.

Are there any areas MageCloud could improve?

At the moment, no. I'm not looking for any other partners. They've been satisfying all our needs for the site. We're pretty happy at the moment.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

They're probably half the price I was paying for my last provider and doing a better job.

5.0 Quality

Service & deliverables

They're really clear. He comes up with tasks that they want to accomplish. He lays out a pretty straightforward budget for it. They get them done usually on time or ahead of time and within budget.

5.0 NPS

Willing to refer

I was happy to provide a review for him because he's always helping me out and looking for things for me.

Web Development

Jun 10, 2019

the project

Ongoing Web Development for Golf Accessory Supplier

"We love working with them."

Web Development

$10,000 to $49,999

Jan. 2016 - Ongoing

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

$10,000 to $49,999

Jan. 2016 - Ongoing

Project summary:

MageCloud is an ongoing partner that takes care of all web development related needs, focusing on constantly improving the website’s user experience, boosting conversions, and keeping its security up to date.

1-10 Employees

Erie, Pennsylvania

Aaron Banach

Owner, Value Golf

Verified

the reviewer

Owner, Value Golf

Aaron Banach

Sports

1-10 Employees

Erie, Pennsylvania

Online Review

The client submitted this review online.

Verified

5.0

Quality:

5.0

Schedule:

5.0

Cost:

5.0

Willing to refer:

5.0

the review

"We love working with them."

Jun 10, 2019

Feedback summary:

The website boasts increased functionality, which in turn has boosted revenue for the company, all thanks to MageCloud’s continued efforts. Communication is efficient, but their main strengths are their responsiveness to issues and requests and impressive skill set.

the review

Background
Challenge
Solution
Results
Ratings

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of Value Golf, a company that supplies golf accessories and custom clubs.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire MageCloud?

We needed a vendor to provide ongoing web development for our website.

SOLUTION

How did you select this vendor?

We found MageCloud on Upwork.

Describe the project and the services they provided in detail.

MageCloud worked on improving our UX and conversions and implemented the latest security protocols for our Magento-based system. Their team came through on all aspects of the work.

What was the team composition?

MageCloud’s CEO has a great team. We work with four or five of his people regularly.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Working with MageCloud has improved our website’s functionality. As a result, revenue has increased.

How was project management arranged and how effective was it?

We collaborate on Trello and use Skype when necessary. Both methods have been very effective.

What did you find most impressive about this company?

MageCloud’s responsiveness and skill level are remarkable. We love working with them.

Are there any areas for improvement?

I don't have any complaints about them. The time zone difference is not an issue for me, and even when we have an urgent problem, there’s usually someone on the team that’s aware of it almost immediately.

5.0

Overall Score

5.0 Scheduling

ON TIME / DEADLINES

5.0 Cost

Value / within estimates

5.0 Quality

Service & deliverables

5.0 NPS

Contact

Development and marketing for Retail

headquarters

other locations

Focus

Portfolio

Simon Pearce | Magento 2 Enterprise

Dock & Bay | Magento 2

Rainey's Closet | Magento

Ryan Thomas Jewellers | Magento 2

Value Golf Magento | Magento Design & Dev

Vargo Outdoors | eCommerce Web Design | SEO

Certified Watch Store | Magento Design & Dev

Direct Eats | eCommerce Web Design

FourMine | eCommerce Web Design

Siccaro | Magento

Big League Lawns | eCommerce Web Design

Zulu Shop | Magento Design & Dev

DroidBox | End-to-end eCommerce Project

Cherrydale | Magento 2

Uzooka | Magento

Reviews

Reviews

the project

Magento Dev of E-Commerce Shop for Household Products

the reviewer

the review

Jun 12, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

Dev Partnership with Online Retail Platform

the reviewer

the review

Jul 19, 2018

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

Magento Extension Enhancements for Online Rental Service

the reviewer

the review

Oct 26, 2016

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

Architecture Revamp for Autoparts Magento Site

the reviewer

the review

Oct 24, 2016

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer

the project

Ongoing Web Development for Golf Accessory Supplier

the reviewer

the review

Jun 10, 2019

the review

ON TIME / DEADLINES

Value / within estimates

Service & deliverables

Willing to refer