Macktez

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a food and beverage company. We produce and sell natural food products. We distribute our products across the US and internationally through supermarkets, specialty stores, and online.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Macktez?

We needed help streamlining and professionalizing our IT practices. We also needed to ensure access and functionality for our employees 24/7/365, outfit and wire our office space, improve data security, and ensure compliance with insurance and privacy requirements and meet or exceed best practices.

SOLUTION

What was the scope of their involvement?

Macktez has planned and executed our IT infrastructure. Their work includes setting up specific systems, installing equipment, and implementing new processes. The team also provides ongoing monitoring and support.

What is the team composition?

We’ve worked with 2–5 teammates from Macktez.

How did you come to work with Macktez?

We found them through a referral. We chose them over other options because their pricing fit our budget, they had a great culture fit, and their company values aligned with ours.

What is the status of this engagement?

We started working together in October 2012, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Macktez has successfully streamlined and professionalized our IT practices. Their work has ensured access and functionality for our employees 24/7/365, outfitted and wired our office space, improved data security, and ensured compliance with insurance requirements and best practices. As a result, we've seen positive changes in employee productivity, system downtime, and compliance audit results.

How did Macktez perform from a project management standpoint?

We communicate with Macktez via in-person meetings, virtual meetings, and email or messaging apps.

What did you find most impressive about them?

Macktez is collaborative, friendly, solutions-oriented, very knowledgeable, and always wants to help.

Are there any areas they could improve?

There's nothing they need to improve.

BACKGROUND

Please describe your company and position.

I am the Assistant Director of Business Affairs & Capital Planning of a nonprofit. 

Describe what your company does in a single sentence.

We are a nonprofit open to the public.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Macktez to accomplish?

• A safe, strong, and dependable network in various locations.
• A streamlined user interface for all employees.
• Conference Room set up with Zoom accessibility.

SOLUTION

How did you find Macktez?

Referral

Why did you select Macktez over others?

Referred to me

How many teammates from Macktez were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Assesment of needed WAP and capacity for data runs/switches.

Assesment of workflow and IT needs for the company.

Size, space, and needs for each conference room.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Consistent and dependable network connections.

Minimal user interfaced IT assistance needs.

Clear and strong connections for virtual meetings.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team is extremely communicative and will send updates in close to real time. There are numerous ways and people who we are able to reach out to for assistance in times of need. 

What was your primary form of communication with Macktez?

Virtual Meeting

What did you find most impressive or unique about this company?

I think their ability to clearly communicate in more layman's terms - versus extremely technical language - to explain all issues, course of correction, and potential changes to systems.

Are there any areas for improvement or something Macktez could have done differently?

We continue to assess our overall working relationship/dynamic in I think a very healthy way, allowing us to shift and continue to evolve our workflow.