Lighthouse Technology Services

BACKGROUND

Introduce your business and what you do there.

I’m an executive at a steel fabrication and industrial welding company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Lighthouse Technology Services?

We hired Lighthouse Technology Services to be our fully managed IT service provider. We wanted an easy-to-use ticketing system, prompt service, assistance in adding a new manufacturing location, and the ability to modernize our IT, if needed, to comply with security regulations on government work.

SOLUTION

What was the scope of their involvement?

Lighthouse Technology Services has ensured a modern approach to our IT at a competitive monthly cost. The team has updated our security, enabled a fast ticketing process, and counseled us regarding IT setup in our new manufacturing site that is underway.

What is the team composition?

We’ve worked with 2–5 teammates from Lighthouse Technology Services.

How did you come to work with Lighthouse Technology Services?

Someone referred Lighthouse Technology Services to me. I chose them over other options because they had high ratings, were close to my geographic location, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We started working with Lighthouse Technology Services in January 2026, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a solid plan for our new manufacturing site. Our team has had less technology disruptions in the past 12 months, and we feel confident that the support we need will continue into future projects. We’ve reduced our IT downtime by roughly 50% and improved our security compliance.

How did Lighthouse Technology Services perform from a project management standpoint?

Lighthouse Technology Services has delivered on time and been proactive about our new facility. We communicate via in-person meetings and email or messaging apps.

What did you find most impressive about them?

Lighthouse Technology Services’ fast and polite service is impressive.

Are there any areas they could improve?

I don’t think there’s anything they can improve. I expect Lighthouse to stay on top of the ever-changing IT and security environment so that we can focus on serving our customers.