Lia Code

BACKGROUND

Please describe your company and position.

I am the Marketing Director of Quiero un Negocio

Describe what your company does in a single sentence.

Quiero un Negocio is a platform that connects businesses with potential clients and partners by providing detailed profiles and contact information.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lia Code to accomplish?

• mplement seamless PayPal integration for your platform to facilitate transactions, enhance user trust, and provide a secure and convenient payment solution.
• Improve the website's overall search engine optimization to increase organic traffic, enhance visibility in search engine results pages
• Develop and implement a programmatic SEO strategy to efficiently create and optimize a large volume of pages tailored to specific long-tail keywords, enabling scalability and improved ranking for diverse search queries.

SOLUTION

How did you find Lia Code?

Referral

Why did you select Lia Code over others?

Good value for cost

How many teammates from Lia Code were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

PayPal Integration: Fully functional payment gateway with multi-currency support, seamless checkout, and refund handling.

SEO Optimization: Complete on-page and technical SEO fixes.
Content and keyword optimization for improved organic rankings.

Programmatic SEO: Dynamically generated and optimized pages for suppliers and operational businesses. Continuous tracking and iteration to enhance visibility.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increase in overall website traffic by 46% within 6 months.
Conversion rate improvement by more buyers connecting with suppliers
User retention rates improved due to reliable, automated processes and seamless navigation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lia Code exemplified what it means to truly prioritize their client's needs. They didn’t just manage a project—they led with purpose. They didn’t react to feedback; they anticipated it, ensuring that every concern was met with thoughtful solutions. Their approach wasn’t about checking boxes; it was about building trust through consistent communication and an unwavering commitment to excellence. They understood that great project management isn’t about what gets done—it’s about how it gets done, and they proved it every step of the way.

What was your primary form of communication with Lia Code?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stands out most about Lia Code is their unwavering commitment to quality and exceptional communication. Their work isn’t just delivered; it’s crafted with precision and attention to detail, reflecting a deep understanding of the project’s goals.

Are there any areas for improvement or something Lia Code could have done differently?

While Lia Code delivered exceptional quality and maintained strong communication, one potential area for improvement could be enhancing the speed of initial onboarding and project setup to ensure an even quicker start.

BACKGROUND

Please describe your company and position.

I am the IT Director of Queja Digital

Describe what your company does in a single sentence.

Platform that connects consumers with companies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Lia Code to accomplish?

• Integrated a private live chat so customers can communicate with companies
• Designed a SEO strategy to rank first in hundreds of key words
• Added a dashboard for the admin, the user and the companies, each with their own metrics and KPIs

SOLUTION

How did you find Lia Code?

Online Search

Why did you select Lia Code over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Lia Code were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Queja Digital engaged Lia Code to develop and implement a comprehensive digital platform tailored to consumer complaints and reviews. The scope of work included designing a user-friendly website, integrating advanced functionalities for user interaction, and ensuring robust data security measures.

Key Deliverables
Website Design and Development:

• Creation of an intuitive, responsive website interface.
• Custom design elements reflecting Queja Digital’s brand identity.
• Mobile optimization for seamless access across devices.

User Account Management System:

• Secure user registration and login functionality.
• Profile management features allowing users to edit personal information and view complaint history.

Complaint Submission and Tracking:

• User-friendly forms for submitting complaints against companies.
• Real-time tracking system for users to monitor the status of their complaints.
• Automated notifications updating users on complaint progress.

Company Response Interface:

• Dashboard for companies to manage and respond to complaints.
• Communication tools facilitating direct interaction between companies and consumers.

Advanced Search and Filter Options:

• Comprehensive search functionality enabling users to find companies and complaints easily.
• Filtering options to sort complaints by date, company, or status.

Data Security and Privacy:

• Implementation of robust security protocols to protect user data.
• Compliance with data protection regulations.
  
  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration with Lia Code has resulted in several measurable outcomes that clearly demonstrate the progress and success of the Queja Digital platform:

Customer Satisfaction:

• High user satisfaction rates, with 85% of users reporting a positive experience using the platform.
• Positive feedback from companies appreciating the streamlined process for handling complaints and improving customer relations.

User Growth and Activity:

• The platform has attracted more than 50,000 registered users within the first six months.
• Monthly active users have consistently grown, with a 20% month-over-month increase in user registrations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Lia Code exhibited exceptional project management skills throughout the development of the Queja Digital platform. Their structured and proactive approach ensured the project stayed on track and met all critical milestones.

What was your primary form of communication with Lia Code?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Quality of the code, communication and always in touch in case there was a doubt or issue.

Are there any areas for improvement or something Lia Code could have done differently?

While the post-launch support has been valuable (2 months), extending the duration of this support period could be beneficial.