LGND // Creative Studio

BACKGROUND

Introduce your business and what you do there.

I’m the marketing director for a company that works with the federal government to connect commercial and venture capital emerging technology with their mission needs. We do a lot of work with the government to help them know the best way to do that. We also work with tech companies on an accelerator basis to help them understand how to work with the government.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LGND // Creative Studio?

We originally hired them to create a brand video for us.

SOLUTION

What was the scope of their involvement?

LGND // Creative Studio did video production and website design for us. They were familiar with us because of the video work. We started with a discovery phase where we talked about our goals for the website and how we wanted our business to be represented. They created a creative and technical brief. We had the opportunity to see the look and feel they planned for the website and how they interpreted our message.

They created the website from scratch using Framer. We provided inspiration to them.

What is the team composition?

We worked with 6–7 people. Two senior leaders were always on the call. We also had a project manager on the call. There were 3–4 others who had different areas of expertise, from design to backend development.

How did you come to work with LGND // Creative Studio?

One of our senior leaders met one of their people at a venture capital event. We felt there was some synergy and it was worth exploring. We felt they were really smart and did a good job understanding our business very quickly, which a lot of vendors don’t do. That was the primary driver for us to work with them.

What is the status of this engagement?

We started the website project in September 2025, and they wrapped it up in December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were looking to step up the look and feel of the website to better match our technology area. We wanted to ensure our website stayed on the cutting edge of what our customers expect to see. We wanted to be comparable to other leading technology firms in our space. We wanted a wow factor for the website. People outside and inside the company commented on the amazing design.

There were many animated features on the site. I was concerned it would be slow and laggy when it went live, but that wasn’t the case. It worked very smoothly.

How did LGND // Creative Studio perform from a project management standpoint?

We went longer than the project was scoped for. We had to do many revisions on how we represented certain parts of our business. We had a lot of back and forth, which drove us past the deadline. However, they absorbed the cost of that time. We didn’t go over budget.

They shared stuff through Notion. They kept track of things we owed them and whether those tasks had been completed. They shared documents via Notion.

We had weekly meetings. We also had a shared Slack space, so we were in touch with them as needed.

What did you find most impressive about them?

It was their ability to grasp our business and market. They came up to speed very quickly. They got to the essentials of the business situation and how that needed to translate into whatever they were creating. They were very smart.

It was always a discussion, but that was really valuable. We wanted them to challenge our thinking from that level of understanding. Very few vendors do that. Many don’t get what we’re doing. LGND // Creative Studio was able to come up that learning curve so quickly.

Are there any areas they could improve?

There were periods where they did a great job capturing our message upfront. However, the first iteration of finding out what different web pages would look like missed what was in their creative brief. We went back and forth over whether we were capturing the nuances we wanted. Part of that was on us.

Do you have any advice for potential customers?

Maximize the impact by treating them as business partners. Don’t treat them as a vendor to be kept off to the side. They’re much more capable than that. They might be doing a specific creative task for you, but they can think much bigger than that. They can think about how it fits with what you’re trying to accomplish from a business standpoint.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business development for a service company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LGND // Creative Studio?

We needed help producing a large proposal.

SOLUTION

What was the scope of their involvement?

LGND // Creative Studio produced a large proposal for us. The proposal was 15–20 pages long and included a lot of graphic design, copywriting, and editing. The proposal was also heavy on graphics, artwork, and design. There were also many tables and graphs as part of the production. The team used Figma and Adobe products for the design work.

What is the team composition?

We worked with five teammates from LGND // Creative Studio, including Avelyn, Patrick, and our project manager, Elizabeth.

How did you come to work with LGND // Creative Studio?

LGND // Creative Studio was a recommendation from a marketing agency we currently work with.

How much have you invested with them?

We invested around $100,000.

What is the status of this engagement?

We worked together from June–December 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We were all very happy with the product and the outcome. LGND // Creative Studio's work far exceeded our expectations.

How did LGND // Creative Studio perform from a project management standpoint?

LGND // Creative Studio always met deadlines. The team communicated well and was extremely disciplined. They used a project management tool to communicate with us, which was effective and helpful. We also communicated via email and phone calls.

What did you find most impressive about them?

One of the best things about working with LGND // Creative Studio was the discipline and science they brought to the learning phase. They did a great job and were very disciplined in their approach. There was a good system, and as the project moved on, they knew who we were and what we were trying to achieve, which was very helpful.

Moreover, their ability to translate our ideas was impressive. Although our ideas were fragmented and unclear, LGND // Creative Studio was able to pull apart the key elements and put them on paper in an impressive way.

Are there any areas they could improve?

No, there weren't any.

BACKGROUND

Introduce your business and what you do there.

I’m a research manager at a philanthropy organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LGND | The Creative Studio?

We needed help with video production.

SOLUTION

What was the scope of their involvement?

LGND | The Creative Studio provides video production services, including preproduction, production, and postproduction. The team films our events and interviews and does a lot of preproduction work, such as putting briefs together and helping us with interrogative questions. LGND | The Creative Studio also helps us with postproduction work, including reviewing every video and snippet they put together for us. The team has created three-minute videos from the interviews and the B-roll footage.

We’ve gone through the questions they’ve come up with and edited them to tell the story we want. The videos have some very professional animations that come out when people speak.

What is the team composition?

There are about eight people on LGND | The Creative Studio’s team, including four people who film the events and others who manage the editing work. I interact regularly with Taylor.

How did you come to work with LGND | The Creative Studio?

We found them through an internal referral from our brand and creative director, who had worked with them in the past.

How much have you invested with them?

We’ve spent around $112,500.

What is the status of this engagement?

We started working together in October 2024, and the engagement is ongoing. We estimate that the project will be done by September or October 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

LGND | The Creative Studio’s quality of work is very professional and well done.

How did LGND | The Creative Studio perform from a project management standpoint?

LGND | The Creative Studio always delivers on time and within budget. We communicate via email and Zoom.

What did you find most impressive about them?

LGND | The Creative Studio’s biggest strength is that they’re an all-around comprehensive studio. They have people who can film well and do good visualizations and sound for the videos. Anything we ask is in-house, which is great.

Are there any areas they could improve?

We’ve had to ask them for a calendar of timelines or deadlines. It would’ve been great if they’d given us a calendar from the beginning. It would’ve helped us because we were a little confused at the beginning.

Do you have any advice for potential customers?

If you’re looking for something professional and a company that’s really receptive to feedback, go with LGND | The Creative Studio.

UPDATED REVIEW

This review was published on February 12, 2025.

Megan Kimmitt
Creative Director of Brand Management, Philanthropy Firm

Other industries

Houston, Texas

51-200 Employees

Oct 2024 - Ongoing

Confidential

Project summary
LGND provides video production and consulting services for a philanthropy firm. The team produces live-action videos and animated explainers, creates scripts and storyboards, and sources voiceover artists.

Feedback summary
LGND's work adheres to the client's messaging and has met their expectations. The team is professional, meets deadlines, stays within budget, and communicates primarily through Slack. Their kindness and ability to pivot quickly to the client's needs have been impressive.

BACKGROUND

Introduce your business and what you do there.

I’m the creative director of brand management at a philanthropy firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LGND?

We needed help with video production to increase brand awareness and engagement. We also wanted to uplift some of the voices of our grantees and share stories of the issues we were working on and the impact we made.

SOLUTION

What was the scope of their involvement?

LGND is consulting and executing video production work for our company. They create live-action videos, motion graphics, social cutdowns, and 2D animations. We started with a kickoff and discovery phase, during which LGND took the time to explore many of our resources and helped guide the tone and messaging for what our brand represents and our goals for each video type.

They support our team in building the messaging bank and creating scripts. LGND helps source the voiceover artists and music tracks. They provide storyboards and follow the process all the way through to the final video product. They're also responsible for audio mixing and video editing.

We use motion graphics for lower thirds and fully animated explainer videos.

What is the team composition?

We work with Taylor, the director of strategy; Hadi, the creative director; Patrick, the executive producer; Elizabeth, the project manager; Kosta, the animator and motion graphics artist; and Anthony, the brand designer. When needed, the owners, Mike and Patrick, are involved.

How did you come to work with LGND?

I worked with them previously, and my company at the time discovered them initially because Patrick had given a presentation about some of the work they'd done for Toyota.

We chose them for this project because they provided the best value for their services. Having worked with them in the past, I knew that the quality of their work was top-notch.

What is the status of this engagement?

We've been working with them since October 2024, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We haven't made any of the deliverables live, so I don't have any metrics. However, they're very professional and meet our expectations. They understand the messaging and seamlessly guide the interviews with participants.

How did LGND perform from a project management standpoint?

They always stick to their deadlines and our budget, and we communicate through Slack.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

I want to give a shout-out to Taylor.

What did you find most impressive about them?

I genuinely enjoy working with the LGND team. They're very kind, can pivot quickly, and always do great work.

Are there any areas they could improve?

No, I really enjoy working with them.

Do you have any advice for potential customers?

No, I don't have any advice.

Star Ratings
Overall rating: 5

Quality: 5

Cost: 4

Schedule: 5

Willing to refer: 5

BACKGROUND

Please describe your company and position.

I am the Marcom Manager of a drone manufacturer

Describe what your company does in a single sentence.

Our company designs and manufactures hydrogen-powered, runway-independent drones built for exceptional endurance, modular adaptability, and mission-readiness across commercial and defense applications.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LGND | The Creative Studio to accomplish?

• Refresh the brand’s visual identity and tone of voice
• Explore a potential rebrand and naming strategy
• Align brand positioning with company growth

SOLUTION

How did you find LGND | The Creative Studio?

Referral

Why did you select LGND | The Creative Studio over others?

• Great culture fit
• Referred to me

How many teammates from LGND | The Creative Studio were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The initial goal was to rebrand as the company entered a period of growth and evolution. The objective was to move away from the legacy brand without losing its recognizability and core identity. While a full rebrand—including renaming the company and its products—was explored early on, we ultimately decided against it due to timing and strategic considerations. Instead, the project pivoted toward a comprehensive brand refresh that would modernize the visual identity and sharpen our messaging.

The process included deep exploration of naming, positioning, and design directions. As our understanding of the brand’s needs evolved, the emphasis shifted to updating key brand elements rather than overhauling them completely. The aim was to retain brand equity while refining the overall look, tone, and clarity of our communications.

Key Deliverables:

• Updated Brand Name and Messaging: Maintained the original name with a slight modification, paired with refreshed positioning and tone of voice to reflect the company’s evolution.
• New Visual Identity: Redesigned color palette, typography, and overall look and feel—striking a balance between industry relevance and distinctive visual presence.
• Brand Book & Guidelines: A comprehensive document consolidating the updated visual and verbal identity, enabling consistent application across touchpoints.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Although our goals shifted during the project—from a full rebrand to a brand refresh—we ended up with strong outcomes that aligned with our evolving needs. While we didn’t define success metrics early on, we adapted along the way and reached clarity mid-process.

The final deliverables, especially the brand book, visual identity, and tone of voice, are now in active use and have received positive feedback. These elements are helping us present a more focused and confident brand as we grow. While communication could have been stronger on both sides, the results support our direction and give us a solid foundation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The LGND team delivered on time and stayed responsive throughout. Any delays came from our side, and they remained flexible and committed to helping us clarify our direction.

What was your primary form of communication with LGND | The Creative Studio?

Virtual Meeting

What did you find most impressive or unique about this company?

The LGND team’s commitment, speed, and expertise stood out throughout the project. They were consistently driven to understand our needs and move the work forward with clarity and precision.

Are there any areas for improvement or something LGND | The Creative Studio could have done differently?

The LGND team was supportive, but during the messaging phase, we would’ve benefited from a more proactive reset. A stronger prompt from their side to revisit the messaging and understand its broader impact could have made a meaningful difference.

BACKGROUND

Introduce your business and what you do there.

I’m the associate director of government affairs for Toyota Motor North America. I manage our grassroots advocacy programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LGND | The Creative Studio?

We needed help building an entirely new website for our employee grassroots program.

SOLUTION

What was the scope of their involvement?

LGND has helped us design and build an entirely new website with high-tech features and functionalities. We went through a six-month to one-year process to update our website. LGND has sent us some mood boards, and we've responded with feedback. They've taken that into consideration and given us more updates, making it a very collaborative process before going into the actual development and build of it.

After officially launching our new website, we've continued to work with them on other creative projects, such as podcasts, videos, and gamification for the site.

What is the team composition?

We work closely with LGND's two founders, Patrick and Mike. We also work daily with the account manager, Taylor. They bring in members from the development team and the visual side as needed.

How did you come to work with LGND | The Creative Studio?

I wasn't at Toyota when we hired LGND, so I'm unsure how we found them.

How much have you invested with them?

Our annual contract with them is $120,000. If we do additional projects, it's always a bit more expensive.

What is the status of this engagement?

We've partnered with them for over five years, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They've helped us elevate our grassroots program. We've gotten incredible feedback from our employees about the experience and how easy it is for them to take action or activate the issues that we bring. We've only had positive reviews and minimal hiccups that weren't easy to fix.

How did LGND | The Creative Studio perform from a project management standpoint?

Their project management has been fantastic. I've absolutely loved working with them. They've met all of our deadlines. There was a period when my manager and coworker were both out on leave, and it was just LGND and me working side by side. Their timeline was perfect for us, and it worked incredibly well.

Taylor has been fantastic at maintaining a very clear schedule. She keeps us updated on our action items and is very diligent, responsive, and organized. We communicate via Zoom.

What did you find most impressive about them?

We work very well together. They understand our culture, know who we are, and our expectations. LGND is fast, and we're a fast-paced organization. Sometimes we have a lot of requests, and they're always on top of it, which makes my life a lot easier.

Are there any areas they could improve?

I don't have any areas of improvement off the top of my head. They're great to work with.

BACKGROUND

Introduce your business and what you do there.

I'm the strategic relationships director at a national, nonpartisan nonprofit organization dedicated to the 50+ population and their families. Our mission is to empower people to choose how they live as they age. I work in the organization's strategic partnerships function and enterprise strategy group, looking to build social impact partnerships that can support people over 50.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LGND | The Creative Studio?

We needed a video to showcase some of the work we're doing in the partnership space.

SOLUTION

What was the scope of their involvement?

LGND | The Creative Studio developed a 3-minute interview-style video for us. They also created a 30-second social media cutdown that we could use across our social properties.

We started with a preproduction phase, where they went through a thorough discovery process to ensure they understood our goals, audiences, and key messages. This phase also included mood boards to establish the look and feel of the video. We also did some pre-interviews and created briefing materials.

Then, we moved to the production phase. LGND | The Creative Studio coordinated all the scheduling and logistics for the shoot. We held a one-day shoot at our offices. They handled everything soup to nuts, from the briefing materials for the people we were interviewing to all the other logistics in terms of the backdrop, lighting, and sound. They ensured we had the right staff and expertise on the day of the shoot.

We have our own studio in our building, so they coordinated with our studio staff to ensure we had the right people, materials, and equipment for the shoot. Finally, we moved to the postproduction phase, which involved video editing, sound mixing, graphics, and interview transcripts. The video is used on our website, social media, including Facebook, Instagram, and YouTube, and on industry conferences and events.

What is the team composition?

We worked with 2–3 people on the day of the shoot, including a producer and an operationally focused person.

How did you come to work with LGND | The Creative Studio?

They had done work for us before and had done a good job, so it was an internal referral from colleagues.

What is the status of this engagement?

We worked together from August–November 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We just started promoting the video, and we're looking for ways to promote it more on social media. We've received good internal feedback, but we haven't had a chance to collect consumer-focused feedback. So far, everyone who's seen it has given great feedback.

How did LGND | The Creative Studio perform from a project management standpoint?

They were very strong; they met all their deadlines and were on top of the project management component. I was very happy with their performance in that regard. We used Slack to share project materials and manage the review process. We also used emails for more regular check-ins.

What did you find most impressive about them?

I found them to be very reliable. They were responsive and flexible when things had to shift. We were managing a lot of different schedules and trying to bring everyone together on one specific day for the shoot. There were a lot of moving pieces, and things didn't always go as planned. They were super flexible, adaptable, and willing to roll with it and work with us to continue to stick to our deadline.

Are there any areas they could improve?

Nothing really comes to mind. They have a pretty big suite of capabilities. I worked with them on one very specific thing, but they were very knowledgeable about video production.

BACKGROUND

Introduce your business and what you do there.

I’m a marketing and communications specialist at a global construction engineering and procurement company. We operate in the US and many different countries across the world, creating mega projects anywhere from bridges to airports to tunnels and things along those lines. I’m also referred to as the webmaster within my team because I manage our website, including the former website 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LGND | The Creative Studio?

We needed help with web design and development. We required support to migrate our old site and create a new one. 

SOLUTION

What was the scope of their involvement?

LGND has designed and developed our new website. They've created design modules and components that generated excitement within our company. The team has designed visual components, including image modules, video embeds, and animations for key facts and figures that served as a ticker or count-up design. In addition, LGND | The Creative Studio has also designed a related resources component on some of our key pages that help interlink and send audience members on an intentional and streamlined journey.

The team has used Figma for design and WordPress for development and recommended WordPress Engine for our hosting. We continue working with them on a monthly retainer for any necessary improvements or optimizations. The team also maintains the site technically, handling any updates or plug-ins that need adjusting.

What is the team composition?

We’ve worked with an account manager, a project manager, a lead developer, a design lead, and a technical lead.

How did you come to work with LGND | The Creative Studio?

My manager and department head underwent an assessment phase with multiple development firms, and LGND was chosen out of that pool because of their design and innovative capabilities. We worked with various examples and proposals they put together for our website refresh, and they brought a lot of great ideas.

What is the status of this engagement?

We had previously worked with them on a project in 2023 when they developed a fantastic micro-site to showcase our annual report. The formal relationship for this project began in November 2023, and we continue to work with them.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team's expertise is very helpful. LGND | The Creative Studio is great to work with and highly collaborative. The team is open to feedback and went through many design iterations until they got it right. LGND | The Creative Studio is interested in understanding the audience we cater to and has done a fantastic job translating our audience strategy into a site map and various user journeys. 

We’ve had a successful partnership, which is a huge reason why we'll continue with them. We’ve seen an increase in traffic on some key pages, with roughly a 20% traffic increase to those important pages.

How did LGND | The Creative Studio perform from a project management standpoint?

The team's account manager leads us through our weekly meetings and helped organize and compile content when we were in the site's drafting phase. LGND | The Creative Studio has performed well in terms of deadlines and budget. We communicate over Slack and use Google Docs and Google Sheets for our content editing. 

LGND | The Creative Studio is quick and communicative when addressing technical issues. We’ve had some issues with the host we originally engaged for the site, and LGND has been very agile in helping us engage a new host and go through the required steps to ensure it’s secure and meets our requirements.

What did you find most impressive about them?

LGND | The Creative Studio is a very optimistic team that is easy to work with. We’ve been having weekly meetings for over a year, and I look forward to talking with them every week. LGND | The Creative Studio has created an excellent and successful dynamic between their team and ours. A successful partnership starts with the dynamic and quality of communication, and that has been the most impressive and positive part of the experience for me.

Are there any areas they could improve?

A little more transparency in how they allocate development time would be helpful. I don’t have a good grasp of how long requested changes will take. When I ask specifically how many hours it will take or the cost, they’re always quick to respond. However, being a bit more forthright from the get-go would be helpful. 

Do you have any advice for potential customers?

Communicate often with them and get a good feel for the team and how they work together. Take advantage of the fact that they’re a very communicative group. Don’t be afraid to collaborate or ask them questions. They’re very open to feedback, and if their first attempt isn’t exactly what you’re looking for, that feedback will be met with appreciation.

BACKGROUND

Please describe your company and position.

I am the Head of Digital Comms & Marketing of AHIP.

Describe what your company does in a single sentence.

AHIP is a trade association that represents health insurance providers across the country; we provide advocacy services and professional education for our members.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire LGND to accomplish?

Educate our key audiences about the work health insurance providers do to make health care more accessible and affordable for every American.

SOLUTION

How did you find LGND?

• Online Search
• In-person Meeting

Why did you select LGND over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from LGND were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

LGND was tasked with creating video content focused on the many different aspects of AHIP’s work, from their efforts around mental health and health equity to their foundational mission and network of experts. In doing so, it was crucial to maintain a sense of trust and seriousness given the nature of the content, but also present the information in a clear, easy-to-understand, and visually engaging way. 

Across videos, we used a mixture of animation and live-action and optimized the content for use across platforms to maximize its reach while building upon AHIP’s existing brand identity.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

With these videos, and alongside future content, we’re exploring what challenges the health care industry is taking on, why the time for action is now, and how everyone needs to come together to find solutions. By featuring the videos front and center on our website and sharing them across our social media platforms, AHIP is utilizing this content to demonstrate exactly how we're turning healthy insights into helpful innovations to Guide Greater Health. 

In terms of metrics, we increased video views in 2023 by 356%.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

LGND is excellent at project management. They meet deadlines, and just as importantly, they provide regular status updates so we know exactly where we are in a project at any given time. They also go above and beyond to help us with emerging needs with short turnaround times.

What was your primary form of communication with LGND?

Virtual Meeting

What did you find most impressive or unique about this company?

The three best traits of LGND to me are: 

1. High-quality work product 
2. Great project management 
3. Fair and transparent pricing

Are there any areas for improvement or something LGND could have done differently?

At this time, no. Early on in our relationship, we had some understandable instances where our feedback did not seem to connect, and we needed to grow to know each other. But the LGND team listened, iterated, and learned. Their ability to adapt to feedback and even provide us with alternate solutions that we may not have thought of is why we value our partnership.

BACKGROUND

Introduce your business and what you do there.

I’m the director of IT for New York Association of Realtors, a trade association.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with LGND?

We needed a new website.

SOLUTION

What was the scope of their involvement?

They migrated our platform from Sitefinity to WordPress. They handled both design and development. Their scope of work also included onsite SEO and ensuring ADA compliance.

What is the team composition?

I worked with a team that consisted of a couple of designers, developers, and project managers.

How did you come to work with LGND?

I posted an RFP, and their response set them apart from others.

How much have you invested with them?

We spent a little under $250,000.

What is the status of this engagement?

We kicked off the project in November of 2018, and they’re still providing ongoing maintenance.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I couldn’t be happier with the way the project turned out. Moving from the old site to the new site was fantastic, especially from a design and usability perspective. We launched in February of 2020 and have had a 240% increase in users. We’re also seeing heightened engagement and interaction rates for site visitors.

How did LGND perform from a project management standpoint?

A relationship with a vendor can feel very cut-and-dry. LGND feels more like a partner. When technology issues come up, we collaborate and solve them together. It’s been nice having someone who’s invested in the success of the project, as opposed to someone who just performs a service. We utilized Slack and Zoom to communicate.

What did you find most impressive about them?

I’d highlight their responsiveness and impeccable attention to detail.

Are there any areas they could improve?

I’m the wrong person to ask because I couldn’t be happier with them. Any time we have a problem, they bend over backward trying to solve it for us. They solve problems quickly and efficiently.

Do you have any advice for potential customers?

Understand what your needs are and what you’re looking for. Recognize that you’re hiring them as a partner and that honesty and transparency will get you further than pretty much anything else.