Levitate Media

BACKGROUND

Please describe your company and position.

I am the CEO of Crescendo

Describe what your company does in a single sentence.

Crescendo is an AI-native customer experience platform that combines AI technology with human expertise to help companies operate and improve customer service.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Levitate Media to accomplish?

• Create a clear brand and explainer video that could introduce Crescendo and tell our story as the company launched.
• Use the creative process to define how the brand should look and sound, not simply execute a predetermined video brief.
• Produce a polished, high-quality asset within a sensible startup budget while accommodating evolving ideas and feedback.

SOLUTION

How did you find Levitate Media?

Referral

Why did you select Levitate Media over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Levitate Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Levitate Media partnered with us from early concept through final delivery on a brand and explainer video for Crescendo. The work included discovery, messaging and script development, visual concepting, storyboarding, production, and iterative revisions. Because both the company and our positioning were still evolving, the brief was not static.
Levitate helped us explore and refine how the brand should look and sound, translated abstract ideas into a coherent story, and delivered a polished final video that could introduce the company clearly and credibly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The clearest outcomes were both the finished asset and the alignment created along the way. We ended the project with a polished, launch-ready video that explained Crescendo's story clearly, plus a much stronger shared understanding of our visual identity, tone of voice, and core narrative.
The work gave the team a practical reference point for presenting the company consistently to customers, partners, and other stakeholders. We did not set formal quantitative KPIs for this early brand project, but Levitate delivered the quality we wanted within a very reasonable startup budget.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Levitate managed the project well and kept it moving without forcing premature decisions. Their communication was clear and responsive, and the timing worked well for us. Most importantly, they were unusually patient and flexible as our thinking evolved. They absorbed feedback, helped us work through ambiguity, and iterated constructively rather than treating changes as a problem. That made the process feel collaborative and well suited to an early-stage company.

What was your primary form of communication with Levitate Media?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out was that Levitate behaved more like a creative and brand partner than a conventional video vendor. We were still discovering how Crescendo should present itself, so there was real ambiguity in both the message and the visual direction. They stayed patient, asked the right questions, and helped turn evolving ideas into a coherent story. That combination of strategic sensitivity, flexibility, production quality, and startup-friendly economics is unusual.

Are there any areas for improvement or something Levitate Media could have done differently?

Nothing significant comes to mind. Because our own thinking was changing, the project naturally involved more iteration than a fixed brief would. If anything, even more explicit decision checkpoints early in the process might have reduced some of that iteration, but Levitate handled the ambiguity extremely well and the flexibility was one of the project's main strengths.

BACKGROUND

Introduce your business and what you do there.

I’m a multichannel marketing manager at Amcor. We provide innovative packaging solutions for converters and distribution, leveraging global scale and technical expertise to help customers meet evolving market needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Levitate Media?

We needed explainer videos to explain difficult topics to our customers. We wanted isometric designs, some 3D elements, and voiceovers.

SOLUTION

What was the scope of their involvement?

Levitate Media produced almost 10 videos for us. They used our scripts and took us through storyboarding, voiceovers, and animation. We usually worked on one-minute videos. The videos were e-commerce overview videos and product explainers.

What is the team composition?

We worked with 2–5 teammates from Levitate Media.

How did you come to work with Levitate Media?

We found them through an online search. We chose them over other options because they had high ratings, their pricing fit our budget, they had a great culture fit, and they offered good value for the cost.

What is the status of this engagement?

We worked together from June 2022 to August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had a huge change in internal understanding and sales confidence. We had a lot of feedback from the teams, which led us to create more videos. Some of the feedback was that the videos were some of our best work and that we were really changing the way the company thought about marketing.

How did Levitate Media perform from a project management standpoint?

Levitate Media delivered on time. They were everything we could ask for in a vendor. Working for a large company can make things move slowly, but they were quick to respond and made it really easy to approve things. We communicated via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

We were impressed by how much the art director understood our company’s brand.

Are there any areas they could improve?

No, there weren’t any.

BACKGROUND

Introduce your business and what you do there.

I’m the creative director of the Oregon Symphony. We’re Portland’s largest performing arts organization, presenting over 80 orchestral concerts annually, featuring classical, pops, and contemporary music to audiences across Oregon.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Levitate Media to accomplish for the Oregon Symphony?

We hired Levitate Media to develop teaser videos for our season’s top shows to showcase highlights and entice people to come and enjoy the symphony for different reasons, from seasonal shows to family shows, pop culture-related shows, and classical music shows.

SOLUTION

What was the scope of their involvement?

Levitate Media handled everything after we briefed them on the key art for each show and what our goals and target audience were. The main deliverables were 10 strong teaser videos to promote our different shows that we could use across all social media platforms and at different sizes.

What is the team composition?

We worked with 2–5 teammates from Levitate Media.

How did you come to work with Levitate Media?

Someone referred Levitate Media to me. I had already worked with them on multiple projects with great outcomes. They had high ratings, their pricing fit our budget, they were a great culture fit, and they offered good value for the cost.

What is the status of this engagement?

We worked together in July 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Levitate Media’s work increased our revenue and clicks across all social platforms. The number of clicks was very high, and we got a lot of traction, which showed through audience attendance.

How did Levitate Media perform from a project management standpoint?

Levitate Media’s project management was great. They delivered on time and had amazing communication, a fast turnaround, and creatives who could take an idea and run with it. We communicated through virtual meetings, emails, and messaging apps.

What did you find most impressive or unique about them?

Levitate Media’s efficiency, creativity, leadership, ease of communication, and ability to work across different genres were impressive.

Are there any areas they could improve?

There’s nothing they could have done better.

BACKGROUND

Please describe your company and position.

I am the Creative Coordinator of a retirement association

Describe what your company does in a single sentence.

Our Retirement Association administers retirement and retiree healthcare benefits for our county's employees, retirees, and their beneficiaries. We provide defined-benefit pension plans, retirement planning and counseling services, educational resources, member account access, and retiree healthcare programs. Our company also invests and manages retirement funds and delivers member services designed to help individuals prepare for and enjoy a healthy and secure retirement. Our mission is to produce, protect, and provide the promised benefits to our members.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Levitate Media to accomplish?

• Create 13 educational videos on key retirement topics to help members understand the retirement process, make informed decisions, and prepare for a successful retirement.
• Develop a cohesive creative theme for the retirement video series and incorporate live on-camera narration, supported by engaging animations and visual storytelling, to enhance viewer engagement and improve understanding of retirement concepts.

SOLUTION

How did you find Levitate Media?

Online Search

Why did you select Levitate Media over others?

High ratings

How many teammates from Levitate Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Produce thirteen (13) live-action retirement educational videos :4-20 minutes in length. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

While our experience with the project began positively, it was ultimately not completed because of challenges during the post-production process. Because we did not reach the final implementation stage, I cannot accurately evaluate the platform or its overall effectiveness. Based on the company's reputation, years in business, and positive reviews, we expected a much higher level of creative direction, project management, and execution than what we received. While it's possible that our experience was influenced by the specific team assigned to our project, the overall process fell well short of expectations. I would not recommend Levitate for video production based on our experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management experience was disappointing overall. Deliverables were not completed on schedule, and the project fell behind early, with the first video alone taking more than three months to complete despite there being 13 video sets in the overall scope. Much of the delay stemmed from the project not being executed according to the agreed-upon scope of work.

A strong creative kickoff was never established. We expected the process to begin with mood boards, creative concepts, and visual comps to ensure alignment before production, but that foundation was missing. As a result, the project involved extensive rounds of revisions and back-and-forth discussions. Even after numerous edits, many deliverables did not meet the expectations established through the references provided, kickoff discussions, and ongoing meetings. Ultimately, we had to compromise on elements of the design in order to keep the project moving forward.

We were particularly disappointed in the creative leadership. Rather than receiving strategic direction, fresh ideas, and creative solutions that elevated the original vision, it often felt as though our team was directing the creative process ourselves. We expected the agency to bring expertise and recommendations that would strengthen the project, but that support was lacking.

Additionally, the account manager did not effectively advocate for our objectives or help resolve the concerns we repeatedly raised. When project issues were escalated, the response was not particularly solution-oriented, and there was little evidence that our feedback was being translated into meaningful course corrections. What made the experience even more frustrating was the cost of the project. Levitate was the most expensive video production agency we have worked with, which led us to expect a higher level of creative strategy, project management, and final deliverables. Unfortunately, the quality of the work and overall experience did not justify the premium price point.

What made the experience particularly frustrating was the investment. Levitate was the most expensive video production agency we have worked with, and we selected them expecting a level of strategic guidance, creative excellence, and execution that would justify the premium cost. Unfortunately, the quality of the work, creative direction, and project management did not reflect the price we paid. Given the significant investment, we expected the agency to elevate our vision and deliver a polished product with minimal rework. Instead, we spent considerable time providing direction, requesting revisions, and addressing issues that should have been resolved through a stronger creative process and better project oversight.

What was your primary form of communication with Levitate Media?

Virtual Meeting

What did you find most impressive or unique about this company?

The one bright spot was the live-action production team. The producer and her crew were professional, experienced, and highly organized. They were thorough in their preparation and execution, worked collaboratively with our team, and ensured the on-camera talent delivered the script accurately and in a manner that met our expectations. Their professionalism stood in stark contrast to the challenges we experienced throughout the creative and post-production process.

Are there any areas for improvement or something Levitate Media could have done differently?

Yes. The biggest area for improvement would be the project planning, creative development process, and client communication. A stronger kickoff process, including mood boards, visual concepts, and creative comps, would have helped establish alignment before production began and likely prevented the extensive revisions that followed. Meeting project timelines was also a significant challenge.

I would have liked to see more proactive leadership from the creative team. Rather than guiding the creative strategy, presenting solutions, and elevating the original concept, it often felt as though our team was responsible for providing the direction. We expected the agency to bring creative expertise, fresh ideas, and recommendations that strengthened the project while staying true to the scope of work. Additionally, the account management team could have done a better job advocating for client concerns and ensuring that project objectives were being met. When issues were raised, we would have appreciated a more solution-oriented approach and clearer accountability for addressing the challenges.

BACKGROUND

Introduce your business and what you do there.

I'm the creative lead at Spikemark, a live-event production company. We create engaging, tailored experiences for clients seeking world-class events.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Levitate Media?

We needed help with a series of original videos and animations for a new client's first conference.

SOLUTION

What was the scope of their involvement?

Levitate produced 9 original videos for this live event. The team produced a series of videos for a first-ever customer conference in the fintech industry. The team created a product overview video, an SNL-style host introduction, a five-minute AI story, a destination reveal and a variety of animations.

What is the team composition?

We work with primarily three teammates from Levitate Media.

How did you come to work with Levitate Media?

Someone referred Levitate Media to me. I chose them over other options because they were a great culture fit, had good value for the cost, and had highly experienced and talented art directors.

What is the status of this engagement?

We started working with Levitate Media in February 2026, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Levitate Media is always fast to respond, shares regular progress, and meets our deadlines. When we or our client ask for changes, the team is able to make them and stay on time. Our client is thrilled with the quality of every video delivered.  Levitate Media delivered high-quality videos, much to the delight of our internal team and end client. Moreover, everyone loves the team's positive attitude.

How did Levitate Media perform from a project management standpoint?

Levitate Media's project management is organized and efficient. We communicate via virtual meetings, email, and messaging apps. Their team is responsive, collaborative, and punctual. 

What did you find most impressive about them?

The team's upbeat attitude and skilled artists.

Are there any areas they could improve?

Not really.

BACKGROUND

Please describe your company and position.

I am the Education and Awareness Leader of Auto-ISAC

Describe what your company does in a single sentence.

Auto-ISAC is non-profit organization that facilitates automotive companies working together to share information about new cybersecurity threats and helping each other better protect vehicles from hacking.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Levitate Media to accomplish?

• Create a promotional video for a training program
• Using a high-tech theme, highlight the key purpose and goals of the program
• Inform potential learners where they can go for more details

SOLUTION

How did you find Levitate Media?

Referral

Why did you select Levitate Media over others?

• Pricing fit our budget
• Referred to me

How many teammates from Levitate Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Meet to discuss needs
• Create a draft script, then finalize (with my re-write)
• Storyboard and approve
• Select voice talent
• Approve final production

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Promote the training program
• Be able to use the video in multiple venues
• Help program sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Justin and team was very responsive. All my questions were answered in a timely fashion and to my expectations. The project was delivered ahead of schedule meeting our excelerated timeline. 

What was your primary form of communication with Levitate Media?

Email or Messaging App

What did you find most impressive or unique about this company?

The responsiveness and professionalism were top-notch.

Are there any areas for improvement or something Levitate Media could have done differently?

I think it would be helpful to have the scriptwriter on the project details call. It would have saved some confusion in understanding what needed to be written. But, I have a video background (from an earlier career), so I finessed it myself. It all worked out just fine.

BACKGROUND

Please describe your company and position.

I am the Formerly Founder and President of ADV Integrity (sold to Acuren)

Describe what your company does in a single sentence.

Engineering consulting for the oil and gas industry.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Levitate Media to accomplish?

• Promotion of services

SOLUTION

How did you find Levitate Media?

They e-mailed me.

Why did you select Levitate Media over others?

• Pricing fit our budget
• Good value for cost
• Good quality work

How many teammates from Levitate Media were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We did several projects with Levitate. Initially we did two animations that were excellent. We then did an interview-style video for our IDT EXPO event. The final one we did was a promotional video for our company ADV Integrity. This latter one did not go well as they used multiple vendors. After that I decided to start my own marketing company and produce the quality of videos I wanted. Initially circa 2017-2019 Levitate was  extremely good when we were working with John.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Please see my previous comments. The initial work Levitate did helped me promote my company and I believe it was very effective. The last video was not good.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

See previous comments. The last video project seemed to drag on. It's been almost five years ago, so I don not remember details. It was a bad enough experience that I never used them again.

What was your primary form of communication with Levitate Media?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their initial quality was very good.

Are there any areas for improvement or something Levitate Media could have done differently?

Please see previous comments.

BACKGROUND

Please describe your company and position.

I am the Regional Trainer of Bisco Industries

Describe what your company does in a single sentence.

Distributor of hardware and electronic components.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Levitate Media to accomplish?

• Onboarding video for new hires

SOLUTION

How did you find Levitate Media?

Other

Why did you select Levitate Media over others?

• High ratings
• Pricing first our budget

What was the size of Levitate Media’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

5 minute video with interviews from executive leadership. B-roll shots with audio from interviews. Create an on-boarding video so new hires can know who their executive leadership is and get a grasp on the scope of the company they just got hired to.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Set time for shoot
• review video and edit as needed

Describe their project management. Did they deliver items on time? How did they respond to your needs?

all items were on time, they were waiting for us for most of the info. They provided a set of questions for the interviews which we didn't need to change. the process was seamless and didn't require a lot of effort on my end. They knew what we required from our introduction call and delivered exactly what we wanted and more.

What was your primary form of communication with Levitate Media?

• Virtual Meeting
• Email
• Messaging App

What did you find most impressive or unique about this company?

The ease of doing business, communication was constant and thorough. Video quality is amazing.

Are there any areas for improvement or something Levitate Media could have done differently?

nothing really, maybe just one additional video meeting prior to the shoot to make sure all the details are covered.

BACKGROUND

Introduce your business and what you do there.

I’m a department head for a textile technology company. We provide ingredient textile technology that helps manage humidity and temperature for clothing, as well as remove moisture from the wearer’s microclimate to speed evaporation, helping their body to naturally thermo-regulate.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Levitate Media?

We had an existing animated explainer video to tell the viewer how our technology works, what it does, and how it’s applied. However, it was around seven years old, so it was outdated. Therefore, it was time for us to update our explainer video, for which we hired Levitate Media to help us out.

SOLUTION

What was the scope of their involvement?

Before working with Levitate Media, we had been working with a different partner, so we had gotten far down the road. We already had a complete script detailing what we wanted to say in the video and received some storyboard direction. Thus, we had a clear vision of what we were looking for, so we initially focused on getting Levitate Media up to speed so that they aligned with that vision.

Nonetheless, Levitate Media still did a lot of work on the storyboarding side and made some minor tweaks to the script. From there, they put together the video relying heavily on stock footage libraries — they didn’t film actual footage themselves. Moreover, they integrated some 3D animation footage that we had purchased from one of our partners.

What is the team composition?

For this project, I had two direct points of contact from Levitate Media. Simone (Video Strategist) provided account management services and helped me get the agreement and the paperwork in order. From there, I worked with a creative director for the creative side of the project.

How did you come to work with Levitate Media?

We had talked with Levitate Media for a previous project a couple of years back, so we already knew about them. However, I don’t know how we originally found them.

How much have you invested with them?

We spent around $6,000, not including the 3D animations purchased from a different partner.

What is the status of this engagement?

We started working together in October 2022, and Levitate Media delivered the video in January 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Although we haven’t used the video produced by Levitate Media — mainly because it has a very specific use case — it has been very well-received internally and by our partners who have seen it. We’ve received very positive feedback.

How did Levitate Media perform from a project management standpoint?

Levitate Media delivered on time and stayed on budget. Throughout the project, I had to wait for someone from our side to get back from a trade show and review the progress, so we had some delays on our end. Still, Levitate Media was very good at trying to keep things moving forward where they could without pestering us. They walked the line between staying on top of the project and not being annoying very well.

We communicated via email and used Frame.io to do video reviews. Additionally, Levitate Media used Basecamp to manage the project, and we had some Microsoft Teams meetings as well. Our company prefers to use Microsoft Teams, but we probably also had Zoom meetings.

What did you find most impressive about them?

Levitate Media was very easy to work with, and they understood the direction we wanted to go right from the start. Moreover, they were very good at providing feedback; whenever they were stuck on something that wasn’t working quite right, they offered suggestions on how to address it.

Are there any areas they could improve?

There was nothing Levitate Media could have improved on. We enjoyed the process, and we have every intention of working with them again.

Do you have any advice for potential customers?

Go in with your own vision and be receptive to feedback.

BACKGROUND

Introduce your business and what you do there.

I’m the director of business, marketing, and sales at Mil Spec Works LLC, an electromechanical manufacturing company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Levitate Media?

We needed to develop sales and marketing tools that could help us highlight who we are to get our brand and our name in the industry.

SOLUTION

What was the scope of their involvement?

Levitate Media did video production for us. We started by filling up a survey so they could get an idea of what we do, our target audience, and our vision. Their team was able to guide us through the process because we weren’t sure of what we wanted, so they introduced us to multiple options. After a back-and-forth communication process to get the creative process going, they gave us sample videos of similar things they did for other companies, and we came up with the scope of what we wanted to do.

The end product includes filmed and animated material, which they created remotely. It was a business commercial with stock footage, making everything more efficient. Moreover, they handled video editing, audio mixing, and voiceover recording.

What is the team composition?

We worked with Christina (Production Coordinator), Simone (Video Strategist), and more people working behind the scenes.

How did you come to work with Levitate Media?

I found them through Clutch. I put out an RFP and chose Levitate Media based on their price range and our first meetings with them.

How much money have you invested in this partnership?

We spent around $7,000 with them.

What is the status of this engagement?

We worked together from August–October 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw an increase in clicks and shares, and their work was also helpful in allowing us to introduce our work to potential clients. In addition, we started to showcase the video they made on our website and social media channels, giving our business better visibility.

How did Levitate Media perform from a project management standpoint?

Project management was awesome — they stayed on budget and were ahead of schedule. Moreover, Christina was wonderful because she was patient, met with me even when she was busy and led a helpful approach. Regarding communication, we used phone calls, Microsoft Teams, monday.com, and a couple of tools to manage the storyboard creation.

What did you find most impressive about them?

Their best attribute was their strength to listen to us to develop a final solution for our needs that could speak about our company — Levitate Media took the time to understand our business.

Are there any areas they could improve?

I didn’t think there was anything they could improve on — their work was absolutely perfect.

Do you have any advice for potential customers?

Be open to new ideas to see what Levitate Media’s team can bring to the table. Our end product was beyond our expectations, and that was because Levitate Media was committed to our project’s success by taking our requirements and making them ten times better.