Less Code

BACKGROUND

Please describe your company and position.

I am the Website specialist of NIMiT

Describe what your company does in a single sentence.

National Institute of Music and Dance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Less Code to accomplish?

• Wembaster
• Website development

SOLUTION

How did you find Less Code?

• Online Search
• Referral

Why did you select Less Code over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Less Code were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Less Code has developed a custom WordPress website for our organization and now provides comprehensive, ongoing support for a portfolio of ten sites. Their proactive maintenance includes daily backups to guarantee data integrity, rapid error detection and resolution to minimize downtime, and the continuous rollout of new features and enhancements that keep our platforms secure, user-friendly, and aligned with the latest industry standards. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Uptime & Reliability

Achieved 99.9% average uptime across all ten sites over the past six months, down from 98.2% prior to engaging Less Code.
Resolved all critical errors within an average of 1.8 hours (mean time to resolution), ensuring minimal disruption to end users.

• Performance Improvements

Reduced average page-load times from 3.5s to 1.1s (a 46% improvement) through optimized themes, image compression, and caching strategies.
Lowered bounce rates by 22%, correlating directly with the faster load times and smoother UX.

• Feature Delivery & Development Velocity

Rolled out 15 major feature enhancements (e.g., multi-language support, integrated booking forms, custom analytics dashboards) in the first quarter alone—on average, one feature every two weeks.
Decreased average development turnaround from request to deployment to 3 business days, down from 10+ days before.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They ran things with total transparency and always hit their deadlines—often even ahead of schedule. And whenever our priorities shifted, they adapted on the fly and kept us in the loop every step of the way.

What was your primary form of communication with Less Code?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What really stood out was how they treated our success as their own—anticipating issues before they cropped up, proposing smart improvements we hadn’t even thought of, and always going the extra mile to make sure our sites evolved with our needs. 

Are there any areas for improvement or something Less Code could have done differently?

No, everything was working perfectly!

BACKGROUND

Please describe your company and position.

I am the Project Management Manager of iteo S.A.

Describe what your company does in a single sentence.

Software house making all kind of apps and providing consulting services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Less Code to accomplish?

• ecommerce development
• well developed online store with good UX and UI
• increase a number of customers

SOLUTION

How did you find Less Code?

Referral

Why did you select Less Code over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from Less Code were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creation of a New Online Store Based on WooCommerce with a Wide Range of Products Related to Painting and Lacquering

Main Tasks:

New WooCommerce Installation:

• Conduct a fresh installation of WooCommerce using the latest version of the platform.

Modern Solutions:

• Utilize modern e-commerce solutions and technologies to ensure the store’s competitiveness and performance.

Performance Optimization:

• Optimize the website for fast loading times to minimize delays and improve the user experience (UX).

New UX/UI and Design:

• Design a new user interface (UI) focused on aesthetics, easy navigation, and tailored to the needs of customers in the lacquering industry.

SEO Enhancement:

• Implement an effective SEO strategy to improve the website’s visibility in search results, including optimizing content, metadata, and URL structure.

Improved Site Performance:

• Enhance the site's performance, including minimizing errors and crashes, optimizing page load times, and increasing accessibility.

Increase in Orders:

• Implement a marketing strategy, including promotions and advertising campaigns, to increase the number of orders and conversions.

Integrations:

• Integrate the store with tools and services that facilitate e-store management and growth, such as online payments, delivery systems, and analytics.

Product Categories:

• Create clear product categories to make navigation easier for customers and simplify product search.

Security:

• Secure the website against attacks and unauthorized access.

Mobile Optimization:

• Ensure the site is fully responsive and functions properly on mobile devices.

Technical Support:

• Provide ongoing technical support and system updates.

Staff Training:

• Train personnel on store management and operations.

Performance Monitoring:

• Regularly monitor statistics and performance to assess the effectiveness of actions and adjust strategies.

The project aims to create a modern, efficient, and competitive online store that offers a rich range of products for customers in the painting and lacquering industry. It will provide an excellent shopping experience and greater visibility in search results. Additionally, the store will be continuously developed and optimized to ensure success in the e-commerce market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Meeting deadline
• Great customer satisfaction
• Increase the number of customers
• Bigger website traffic
• More orders

Describe their project management. Did they deliver items on time? How did they respond to your needs?

• PM was awesome
• All delivered according to timeline
• Meeting the deadline and meeting the budget
• Perfect communication

What was your primary form of communication with Less Code?

In-Person Meeting

What did you find most impressive or unique about this company?

• Perfect quailty for a reasonable price
• Great company culture
• Trustworthy staff
• Very responsible and professional

Are there any areas for improvement or something Less Code could have done differently?

Not at all, they were the perfect partner for all our projects.