# LayerCake Technologies LayerCake Technologies Reviews (17), Pricing, Services & Verified Ratings - Verified - 5.0 out of 5 average review rating - 0 connections joined LayerCake Technologies's Network [Visit Website](https://layercaketech.com/) [Get a Custom Proposal](https://clutch.co/profile/layercake-technologies) **Modern IT. Layered Solutions.** The right technology can make the difference between your business surviving and thriving. LayerCake works with business leaders to deliver approachable, affordable, and stress‑free managed IT services that enable businesses to succeed. LayerCake was formed in 2026 from 3 longstanding MSPs - Total Networks, Skynet Innovations, and BECA - to create a supercharged team of certified IT professionals who have over 1,100 years of combined experience. Together, our goal is to give you peace of mind when it comes to your IT infrastructure, so your team can focus on the things that matter to your business without tech-related stress holding them back. We help companies to identify regulatory compliance gaps and address problem areas in security policies, processes, and planning. We'll ensure your organization is secure and compliant with various regulations such as CMMC, ITAR, HIPAA, and others. Count on us when your business needs managed or co-managed IT services, cybersecurity services, and IT consulting. A strong technology infrastructure is at the cornerstone of today’s competitive business structure. Together, we can increase your business’s productivity so you can gain the competitive advantage needed to succeed in today’s world. Together, we can optimize your technology, reduce IT risks, and improve productivity. ## Company Information - Number of employees: 50 - 249 - 3 Locations: - Cincinnati, OH (Headquarters) - Duluth, GA - Phoenix, AZ - Founded in 1986 ## Services, Focus Areas, Industries, and Clients ### Service Lines - 70% IT Managed Services - 15% Cybersecurity - 15% IT Strategy Consulting ### Focus Areas - Cybersecurity focus: - 75% Breach Detection & Incident Response - 25% Threat/Attack Simulations - Digital and IT Strategy Consulting Focus: - 75% Virtual CIO Services - 25% IT Assessment - IT Managed Services Focus: - 25% Help desk - 25% Security - 20% Network - 10% Disaster Recovery - 5% Hardware - 5% IT Budgeting - 5% Managed Hosting Services - 5% Telecom ### Industries - 10% Utilities - 20% Manufacturing - 10% Construction - 10% Business services - 10% Legal - 10% Real estate - 10% Non-profit - 10% Financial services - 10% Government ### Clients - 60% Small Business (<$10M) - 40% Midmarket ($10M - $1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 5.0 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: Total Networks provides competitive pricing with monthly fees ranging from $2,100 to $12,000, depending on client needs and size. Clients emphasize high value for cost, citing exceptional service, responsiveness, and successful project outcomes without downtime. **Most Common Project Size**: $10,000 to $49,000 based on 12 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - IT Managed Services: $10,000 to $49,000 based on 11 reviews - Cybersecurity: $10,000 to $49,000 based on 6 reviews - IT Strategy Consulting: $10,000 to $49,000 based on 5 reviews - Other IT Consulting and SI: $10,000 to $49,000 based on 5 reviews - Cloud Consulting & SI: $10,000 to $49,000 based on 3 reviews - Application Management & Support: Confidential based on 1 review - Business Consulting: Confidential based on 1 review - IT Staff Augmentation: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### LayerCake Technologies Review Insights Overall Review Rating: 5.0 - Quality: 5.0 - Schedule: 4.9 - Cost: 5.0 - Willing to Refer: 5.0 ### Top Mentions - Timely (7 mentions) - Communicative (5 mentions) - Accessible (3 mentions) - Attentive (3 mentions) - Exceeds expectations (3 mentions) - Unique expertise (3 mentions) - Exceptional performance (2 mentions) - Great project management (2 mentions) - Knowledgeable (2 mentions) - Accommodating (1 mentions) - Customized support (1 mentions) - Efficient (1 mentions) - Experienced (1 mentions) - High-quality work (1 mentions) - Open to feedback (1 mentions) - Openness (1 mentions) - Passionate about their work (1 mentions) - Personable (1 mentions) - Professional (1 mentions) - Puts the customer first (1 mentions) ### Review Highlights **Exceptional Project Management** Clients consistently commended Total Networks for their outstanding project management skills. The team is noted for delivering on time and responding quickly to client needs, ensuring projects run smoothly and efficiently. **Expertise in IT and Cybersecurity** Clients from diverse industries noted Total Networks' expertise in IT services and cybersecurity. Their knowledge and proactive approach to security were crucial in maintaining client trust and ensuring system integrity. **Comprehensive Managed IT Services** Clients appreciated the comprehensive scope of Total Networks' managed IT services, which include everything from hardware and software management to network security and cloud solutions, demonstrating their ability to meet varied business needs. **Training and Knowledge Sharing** Total Networks is commended for providing training and knowledge sharing with clients, helping them better understand and utilize their IT systems. This support enhances client confidence and operational efficiency. **Proactive Problem Solving and Support** Total Networks is recognized for their proactive approach to problem-solving, ensuring that potential issues are addressed before they become critical. Clients benefited from minimal downtime and effective solutions. **Seamless Transition and Migration Services** Multiple clients praised Total Networks for their ability to facilitate smooth transitions and migrations, whether switching IT service providers or moving to new office locations. Clients reported minimal disruption and appreciated the team's efficiency. **High Client Satisfaction and Trust** Total Networks has built strong relationships with clients, earning their trust through consistent delivery of high-quality services and a client-focused approach. Many clients expressed their satisfaction and willingness to recommend their services. **Minimal Areas for Improvement** While most clients expressed complete satisfaction, a few noted minor areas for improvement, such as occasional delays in email responses. However, these did not significantly impact the overall positive experience. **Strong Communication and Responsiveness** Total Networks is highly praised for their excellent communication practices. Clients highlighted their prompt responses to issues and effective use of various communication channels, ensuring a clear and reliable partnership. **Room for Expansion** One client suggested that Total Networks could consider expanding their team to accommodate growing demand and maintain their high level of service, indicating a potential area for growth. ### LayerCake Technologies Reviews #### Managed IT Services for Insurance Agency (Featured Review) **The Project** - Services: IT Managed Services - Project size: $200,000 to $999,999 - Project length: Aug. 2016 - Ongoing **Project Summary**: Total Networks works as an insurance agency's MSP. They support all of the client's employees by implementing technical updates, conducting cybersecurity audits, and enabling them to access new technologies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Co-Owner & VP Operations, General Southwest Insurance Agency - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 10, 2021 **Feedback Summary**: With Total Networks' support, the firm's productivity dramatically soared. The client appreciates that downtimes and interruptions on their network have decreased. The team is also commended for their reliable 24/7 IT support. Overall, the team's high performance encourages ongoing partnership. ""We're impressed that their employees specialize in specific areas, which helps us get top-notch solutions."" **BACKGROUND** Introduce your business and what you do there. I’m the VP of operations and one of the owners of an independent insurance agency. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Total Networks? In the beginning, we only worked with individuals for our IT support because there weren’t ransomware attacks and other security issues. On top of that, back in the day, an IT support’s purpose was only to get our network together and enable our employees to connect. However, as time passed by, it became increasingly critical for us, especially as an insurance agency, to safeguard our clients’ data. As a result, we expanded to hiring an agency. Before working with the Total Networks team, we worked with a different managed service provider (MSP). However, we weren’t happy with them because we weren't receiving the services we thought we would get. Though that previous company was recommended by other people in the insurance industry, they didn’t give us a rock-solid solution. Since we needed a company to take care of everything, we hired Total Networks to be our MSP. **SOLUTION** What was the scope of their involvement? Total Network is helping us protect our clients’ data and is always prepared for any ransomware attacks and other security threats. They also support our staff by enabling them to have access to new technologies. They regularly patch our computers, too. Additionally, we get our Microsoft Office 365 subscription, user subscription, antivirus software, subscription OS, backup solution, and cloud-based services from them. Their 24/7 user support includes managing the devices of our employees. Since we have 25 employees, each employee can have up to three devices — their office computer, personal computer, and a phone that allows them to access essential apps of our business. On top of that, they manage cybersecurity audits and technical updates remotely. Typically, we conduct a semi-annual review of our systems. However, if something comes up, we also have quarterly reviews. We receive a grade on what we’re doing with our network and security during the aforementioned reviews. In doing so, they’re able to coach us in areas where we might be falling short. What is the team composition? We’re mainly in touch with 2–3 people, including their owner and two people in charge of QC and customer relations. We can also reach two senior technicians if we need to report some higher-level issues and discuss project plans. Then, there are 4–5 different technicians in charge of the help desk. How did you come to work with Total Networks? Total Networks was referred to me, and then I did background research about them. How much have you invested with them? We’ve spent $250,000, which includes the subscription for the systems they provide. What is the status of this engagement? We began collaborating in August 2016, and we continue to work together. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  For the last five years, Total Networks has consistently delivered what they’ve promised. They’ve increased our productivity because we have less downtime and interruptions that are caused by the shortcomings of our network.. I’ve been doing this work for 35–40 years, and I’ve seen all different levels of service — and I wouldn’t keep working with them if they’re not good. How did Total Networks perform from a project management standpoint? They have an excellent project management workflow; we plan ahead of time to do some prep work. We communicate through email, but sometimes I call them because they’re available 24/7. In connection with that, our communication process is very natural, and we don't have any barriers or timezone issues. In terms of execution, their people are well-versed in what they’re doing. We appreciate that their employees can do things they’re supposed to do, and they understand what we need for our business. Moreover, they notify me if there’s a power outage or the internet connection is not okay so we can address it together. Overall, I have had a pretty decent relationship with their employees over the years.  What did you find most impressive about them? We're impressed that their employees specialize in specific areas, which helps us get top-notch solutions. All of them are very capable and very rarely do we encounter problems where they don’t have any resolution. If they’re not an expert with something, they’ll transfer us to another person who can help us with our issues. Furthermore, they’re local so if we do need boots on the ground, they’re present. Are there any areas they could improve? No, I can’t think of anything right now. --- #### Managed IT Services for Medical Clinic **The Project** - Services: Cybersecurity, IT Managed Services, IT Strategy Consulting - Project size: $10,000 to $49,999 - Project length: Aug. 2024 - Mar. 2025 **Project Summary**: Total Networks provided managed IT services for a medical clinic. The team helped the client migrate their IT services from a previous provider to ensure a smooth transition. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Practice Manager, Paradise Valley Medical Clinic - Industry: Medical - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Mar 13, 2025 **Feedback Summary**: Total Networks successfully migrated the client's IT services. The team exceeded the client's expectations and provided outstanding services. They handled all questions and concerns immediately. The client was excited to work with the team on their upcoming business analysis project. ""I was impressed with how attentive and knowledgeable their employees were."" **BACKGROUND** Please describe your company and position.I am the Practice Manager of Paradise Valley Medical ClinicDescribe what your company does in a single sentence.Well established Medical Clinic in the Valley for 50 years.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Total Networks to accomplish?Complete IT services **SOLUTION** How did you find Total Networks?Online SearchWhy did you select Total Networks over others?High ratingsClose to my geographic locationHow many teammates from Total Networks were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Total Networks was contacted to assist us with transferring our IT Service Provider to them from a previous IT company.  They initiated contact and control in the beginning of the project and remained fully attentive to this migration over the course of 2 months.  They ensured a smooth transition for us during this timeframe.  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Full, successful migration to new IT service Provider with ease. As a Business owner and one that values and aligns with the integrity of a high level of performance, Total Networks exceeds all service expectations.   A business analysis project is set in the near future.  We are excited to have Total Networks in charge of this for us. Describe their project management. Did they deliver items on time? How did they respond to your needs?Total Networks service from day one, with any staff member, in any department, has been outstanding.  All questions and concerns are handled immediately. We trust in the knowledge they provide and continue to prove they are the best at what they do with every request we assign to them.What was your primary form of communication with Total Networks?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I was impressed with how attentive and knowledgeable their employees were.Are there any areas for improvement or something Total Networks could have done differently?From the service we have been receiving thus far, no improvment is suggested.  --- #### IT-Managed Services & Cybersecurity for Asset Management Co **The Project** - Services: Cybersecurity, IT Managed Services - Project size: Confidential - Project length: Mar. 2022 - Ongoing **Project Summary**: Total Networks provides managed IT services for an asset management company. The team handles the client's IT issues, does cybersecurity work, orders computers for employees, and does annual business reviews. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Owner & Partner, Asset Management Company - Industry: Financial services - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 7, 2025 **Feedback Summary**: Total Networks' efforts have exceeded the client's expectations. The team offers a high-quality service, provides timely deliverables, and has a responsive team. Total Networks' team demonstrates they have dedicated training for their positions. Overall, the client is pleased with the engagement. ""There's no need to escalate any issues because they're well-trained for their positions."" **BACKGROUND** Introduce your business and what you do there.I'm one of the owners of an asset management company. I'm also a partner and manage compliance, finance, and vendor management. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Total Networks?We needed a managed IT services provider. **SOLUTION** What was the scope of their involvement?Total Networks is our managed IT services provider. They do all our monthly patches, order computers, handle IT issues, and do annual business reviews with us. Since they have rules in place, they give us input on the more secure way of doing things when we ask questions.When we started working with them, they discussed our needs and what we wanted. They've taken care of everything because we have moved from a previous IT company. Total Networks obtained all of our Microsoft licensing and other assets.They keep an inventory of all of our computers, and Linley is in charge of ordering them. Anytime one of our employees needs a new computer, she helps with the options and needs and then gets everything ordered.They will also start doing penetration testing and cybersecurity audit work for us.What is the team composition?Bill and Jon are our main points of contact. Bill just retired, and we just got a new account manager.How did you come to work with Total Networks?We had worked with two different IT companies but didn't enjoy working with them at all. I looked online and narrowed it down from 4–5 companies I found online. We chose Total Networks mainly because of their processes and documentation. We're in the financial industry and regulated by several agencies, so we must do third-party reviews annually. Total Networks documents all of their processes very well. It was the visibility and transparency of what they were doing. They do what they say they're going to do.What is the status of this engagement?We started working together in March 2022, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Everything is in the cloud, so we don't have downtime. Nonetheless, the quality of Total Networks' service exceeds our expectations. We fired the other companies we had before working with Total Networks and plan on staying with them.How did Total Networks perform from a project management standpoint?We don't have a lot of projects, and we have those one-off computer orders, but they're pretty good about keeping us up to date. We have an ongoing Python programming project specific to one of our partners, and Total Networks has been assisting us with that. Communication with Total Networks has been good.We hold our meetings through Zoom, and we use ticket management software. We also communicate via emails and phone calls.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Jon, the VP of client services, is always highly responsive. We contact him if we have any issues, and he takes care of anything within minutes. He's also very pleasant to work with.What did you find most impressive about them?Total Networks trains their employees well, so it's pretty consistent. There's no need to escalate any issues because they're well-trained for their positions.Are there any areas they could improve?No, there's nothing I would say. --- #### Cloud Transition for Flooring Transition **The Project** - Services: IT Managed Services - Project size: Less than $10,000 - Project length: June 2024 **Project Summary**: Total Networks was hired by a flooring subcontractor to help them transition their systems to the cloud. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Techniquex - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 27, 2024 **Feedback Summary**: Thanks to Total Networks' efforts, the client was able to transition from the cloud to a VPN in just two weeks. The team went above and beyond to exceed the needs and requirements of the internal team. They were prompt and responsive throughout the workflow. ""I was impressed with how organized and efficient they were."" **BACKGROUND** Please describe your company and position.I am the President of TechniquexDescribe what your company does in a single sentence.Resinous flooring subcontractor.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Total Networks to accomplish?To formalize a seamless transition from the cloudmove offices **SOLUTION** How did you find Total Networks?Online SearchWhy did you select Total Networks over others?High ratingsHow many teammates from Total Networks were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We used to be on the cloud with several different IT companies. They would start out strong and peter out almost as fast. We had one company that was very good for quite awhile and went through COVID and lost most of their employees and their services got terrible. Since switching to Total Networks, we are thrilled. We also moved offices and it was completely seamless, they did just a great job. I would highly recommend Total Netowrks to anyone looking for a high quality IT Company.  PS - They are also very nice people! That matters to us.   **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Took us from the cloud to a VPN with shared dektop was 3 months. Moving was 2 weeks from notice. Total Networks exceeded our expectations with both time and quality. Describe their project management. Did they deliver items on time? How did they respond to your needs?They do what they say they are going to do. What was your primary form of communication with Total Networks?Email or Messaging AppWhat did you find most impressive or unique about this company?I was impressed with how organized and efficient they were.Are there any areas for improvement or something Total Networks could have done differently?None.  --- #### Managed IT Services & System Migration for Law Firm **The Project** - Services: Application Management & Support, IT Managed Services, IT Strategy Consulting - Project size: Confidential - Project length: Apr. - Oct. 2023 **Project Summary**: Total Networks provides managed IT services for a litigation law firm. The team is conducting a Microsoft 365 migration project and switching the client from BEC Legal Systems to LawToolBox for docketing. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Firm Administrator, Thorpe Shwer - Industry: Legal - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 25, 2023 **Feedback Summary**: Total Networks's work will enable the client to retire an obsolete server. The team excels at project management; they deliver on time and quickly respond to the client's needs. Moreover, Total Networks' consistent focus on keeping the client secure and up-to-date with technology stands out. ""They are always looking to the future for our needs."" **BACKGROUND** Please describe your company and position.I am the Firm Administrator of Thorpe ShwerDescribe what your company does in a single sentence.We are a law firm, working in litigation. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Total Networks to accomplish?Office 365 migration project.Switch from BEC to Law ToolBox for docketingMaintain our IT needs, by keeping us up to date with technology. **SOLUTION** How did you find Total Networks?ReferralWhy did you select Total Networks over others?Referred to meHow many teammates from Total Networks were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Due to BECs incompatibility with Office 365 apps and LawToolBox's incompatibility with Office 2013,currently, in use at the firm, we must complete two changes simultaneously. We will configure a generic calendar in Office 365 that the docketing clerk will have access to. After LawToolBox completes the import of dockets, the docketing clerk will access that calendar via browser and manually enter dockets in your on-premises Exchange email system. Then once the migration to Office 365 is complete, all dockets will sync automatically. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?With this project we will be able to retire an obsolete server.Describe their project management. Did they deliver items on time? How did they respond to your needs?They are exceptional when it comes to delivering on time and they are very quick to respond to our needs.What was your primary form of communication with Total Networks?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They are always looking to the future for our needs. What are we going to need to have to make us secure and up to date.Are there any areas for improvement or something Total Networks could have done differently?There really is no areas I see for improvement. They are great knowing what we need and helping us to get it. --- #### Business Consulting for Managed IT Services Provider **The Project** - Services: Business Consulting, Other IT Consulting and SI - Project size: Confidential - Project length: Jan. 2020 - Ongoing **Project Summary**: Total Networks provides business consulting services to a managed IT services provider. They advise the client about the best practices for cybersecurity and managed IT services every quarter.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Managed IT Services Provider - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Dec 6, 2022 **Feedback Summary**: Total Networks continues to help clients streamline their business processes and understand what they should do when providing cybersecurity and managed IT support. The client appreciates the vendor's communication, goal-orientedness, and dedication to keeping their firm secure and efficient. ""Their communication and attention to our success have helped propel our business."" **BACKGROUND** Please describe your company and your position there. I'm the CEO of a growing and thriving organization which would like to be appraised of all on-going cybersecurity issues and incidents that could negatively affect our organization and the clients we serve. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Total Networks? Dave and Stephanie not only advise our company of cybersecurity and managed IT best practices, they also both sit on an advisory board for our company. **SOLUTION** How did you select this vendor and what were the deciding factors? We met at an industry event in which we became very impressed with their acumen. Describe the project in detail and walk through the stages of the project. On a quarterly basis, Dave and Stephanie continue to advise us on managed IT security and managed IT support best practices. How many resources from the vendor's team worked with you, and what were their positions? I've personally worked with Bill, Stephanie, and Dave. Bill is a VP, Stephanie is the CFO, and Dave is the President. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? I feel like the entire Total Networks team continues to improve our business processes and helps us understand what we need to be doing when it comes to cybersecurity and managed IT support. How effective was the workflow between your team and theirs? Dave and Stephanie are "Go-Givers" of the first order. Their communication and attention to our success have helped propel our business. What did you find most impressive or unique about this company? I appreciate how passionate Dave and Stephanie are with respect to keeping our organization not only secure but also efficient. Are there any areas for improvement or something they could have done differently? If something comes to mind, I'll update this in the future... --- #### Managed IT Services for Insurance Company **The Project** - Services: IT Managed Services, Other IT Consulting and SI - Project size: $50,000 to $199,999 - Project length: Apr. 2021 - Ongoing **Project Summary**: To help an insurance company lighten their workload, Total Networks was hired to provide IT services. Their services include a data migration to Microsoft and the creation of software and security systems. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Co-Founder, Coterie Advisory Group, Inc. - Industry: Financial services - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jul 13, 2022 **Feedback Summary**: In addition to providing a high-quality service, Total Networks has been a valuable partner during the multi-year engagement. They consistently provided open opportunities to discuss the client's concerns.  ""Our business did not experience any significant downtime from start to finish."" **BACKGROUND** Please describe your company and your position there. Co-Founder of Coterie Advisory Group, Inc. which is an insurance program manager and consultative advisor who develops and leads distribution of Affordability-Based Medical Plans to help benefit brokers, employers, and associations in the benefits industry. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Total Networks? We are a rapidly growing company that needed to focus our resources on our core business services. We were looking for a vendor partner who could could provide Managed IT Services for our technology infrastructure, hardware, software, security, and employee helpdesk. We also needed to migrate company email and related services from Google Workspace to a full Microsoft shop. **SOLUTION** How did you select this vendor and what were the deciding factors? We received quotes from several companies who seemed more focused the either the managed services or the conversion project. Total Network delivered a competitive proposal with a level of expertise and confidence in accomplishing both for us. Describe the project in detail and walk through their service package. First step was to gather requirements for both the Managed Services takeover and the email/data/platform conversion project. Once finalized with target dates, the began by accessing our current infrastructure and installed and updated the necessary hardware for internal networking, firewalls, switches, wifi access points, phone switches, cooling fans, etc. All with hardware that is consistent across their clients for expertise in managing and servicing. Next they moved to workstations to update and install the necessary software and security for ongoing managed service. This allowed them to begin servicing our employees while working on the platform conversion project to Microsoft. They conducted this project in stages to accomplish the big email/data move to MS365, Sharepoint, Onedrive, and Teams. They tested an initial user conversion with success and then scheduled the all employee move during off-business hours to avoid any disruption to our business. Once completed, they conducted several training classes to get our employees familiar with the new email and data structure, along with usage of new applications like Sharepoint and Teams. How many resources from the vendor's team worked with you, and what were their positions? They pulled in a team of experts to engage with our company for the various parts of the project. They assigned dedicated account managers, project managers, and specialists in the execution of hardware, software, security, and email/data migration. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The projects were completed on time and within proposed budget. Our business did not experience any significant downtime from start to finish. For ongoing managed services, their helpdesk is responsive and has achieved 100% resolution for any issues identified. They manage our business on a partnership level with ongoing reviews to anticipate any future changes that may required based on our business growth and needs, along with updates to best-in-class protocols. How effective was the workflow between your team and theirs? Scheduled check-ins and updates were provided on a consistent basis with open opportunities to discuss any concerns on an ad-hoc basis. The availability of their team was never in question and continues to operate that way in our steady state of the Managed Services they provide. What did you find most impressive or unique about this company? The broad range of expertise at Total Networks to accomplish what our business needed for the initial project and the service-levels provided for their ongoing Managed Services continues to shine as they have proven to be one of our most important vendor partners. Are there any areas for improvement or something they could have done differently? The project and ongoing Manages Services by Total Networks has been an exceptional experience and I have nothing to add for their improvement at this time. --- #### IT Services for Law Firm **The Project** - Services: IT Managed Services, IT Staff Augmentation, Other IT Consulting and SI - Project size: Confidential - Project length: June 2010 - Ongoing **Project Summary**: Total Networks continues to manage all IT services for a law firm. They suggest improvements for retiring hardware, increasing security, and leveraging vendors to improve efficiency. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Founding Partner, Platt Westby - Industry: Legal - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jun 14, 2022 **Feedback Summary**: Concern-free communication has been a hallmark of this partnership. Total Networks addresses concerns quickly and effectively in a non-technical fashion. They're highly capable, competent, and highly knowledgeable. ""Total Networks is highly capable and competent and provides advice and service to prevent problems instead of merely reacting to problems."" **BACKGROUND** Please describe your company and your position there. I am the founding partner of a law firm started in 1974. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Total Networks? We had many firms assist us with our IT needs but none of them delivered the service promised. It was our impression that they were focused more on sales than service. Our firm hired Total Networks years ago to handle all our IT needs including internet telephone. **SOLUTION** How did you select this vendor and what were the deciding factors? We learned of Total Networks from a seminar presenter. We contacted them and were impressed by their knowledge and experience in this industry. Describe the project in detail and walk through their service package. They inspected our computer systems and how they were configured. Our firm has 14 employees at the present time and several printers on our network. Total networks recommended improvements in areas of retiring aging hardware, increasing security, use of better products and vendors to increase our efficiency. They perform an annual review and make recommendations to keep us up to date and functioning well. This is an ongoing relationship. How many resources from the vendor's team worked with you, and what were their positions? There is a project manager that is our main point of contact. Various service personnel are dispatched or assigned depending upon the issues that arise. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Total Networks completes its projects on time. It under promises and over performs. Most of our needs are upgrading our systems annually or, in some cases, quarterly to avoid downtime. How effective was the workflow between your team and theirs? Total Networks is always responsive. A concern is responded to within minutes and assigned to a service person the same day. We are always contacted the same day and, often, our issue is dealt with the same day. What did you find most impressive or unique about this company? We have never had an IT specialist in our office. With Total Networks handling our IT needs and concerns, we have no need for one. Total Networks is highly capable and competent and provides advice and service to prevent problems instead of merely reacting to problems. We are impressed with their level of service and the knowledge of the Total Networks Team members. All our interactions with this firm and its staff have been very positive. Are there any areas for improvement or something they could have done differently? Not that I am aware of. If I do have a concern, it is addressed quickly and explained to me in non-technical language. --- #### IT Support for Law Firm **The Project** - Services: Cloud Consulting & SI, Cybersecurity, IT Managed Services, IT Strategy Consulting, Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Jan. 2018 - Ongoing **Project Summary**: A law firm hired Total Networks to provide IT support. Their efforts have included desktop migration to laptops, hardware and software purchasing, and IT security management, among other tasks. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Accounting & Admin Manager, Barrett & Matura - Industry: Legal - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 9, 2022 **Feedback Summary**: Thanks to Total Networks' support, the client has been able to block security breaches. They have face-to-face meetings and phone calls to maintain constant communication and ensure a solid project management experience. The team also praises their dedication and commitment to solving any issue. "''Everybody has access to our profile to assist with a personable approach.''" **BACKGROUND** Introduce your business and what you do there. I’m the accounting admin manager at Barrett & Matura, a law firm. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Total Networks? We needed IT support for our system since we don’t have in-house resources. **SOLUTION** What was the scope of their involvement? Total Networks does IT services for us; they’ve helped us migrate from desktop computers to laptops, including all the setup for our employees. Overall, we use them for everything regarding IT; they purchase our equipment and keep us updated on the latest virus and malware issues to have our security under control. What is the team composition? We’ve been working with 1–2 members of their team, including a support member and someone from their management department. How did you come to work with Total Networks? We’ve worked together for several years, so we decided to use them for this project. How much have you invested in them? We invest $2,100 a month with them. What is the status of this engagement? We’ve been working together since January 2018, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They have a virus protection program on our laptops, which has helped block any security breaches. How did Total Networks perform from a project management standpoint? We have face-to-face meetings where we go through what they’ve done and what they’ll do in the future regarding updates and additional options to enhance our security. Regarding communication, we use phone calls. What did you find most impressive about them? Their dedication is outstanding; if we have a problem, they won’t stop until they find a reason and a solution to the issue. Overall, their communication is impeccable because it doesn’t matter who we speak to; everybody has access to our profile to assist with a personable approach. Are there any areas they could improve? I don’t think there’s anything they can improve on. --- #### Managed IT Services for Realty Advisory Company **The Project** - Services: Other IT Consulting and SI - Project size: Confidential - Project length: Jan. 2015 - Ongoing **Project Summary**: Total Networks provides IT services for a realty advisory company. They work with the firm’s IT department and provide recommendations on matters related to IT and the IT industry. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Office Manager, Hannay Realty Advisors - Industry: Real estate - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 11, 2022 **Feedback Summary**: The company praises the Total Networks team’s ability to understand their needs and budget limitations. They’ve developed a strong relationship with the firm and communicate closely with them through emails and phone calls. They’re also highly professional, reliable, and respectful.  "“They’re a good company.”" **BACKGROUND** Introduce your business and what you do there. I’m the office manager for Hannay Realty Advisors. I’m also the IT administrator in our office.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Total Networks? We hired Total Networks as our IT vendor.  **SOLUTION** What was the scope of their involvement? At the height of our company, we had offices in California and Chicago with about 80–100 people.  At present, we’re down to 27 people, and we no longer have offices throughout the country. We’re now a local company in Phoenix, Arizona, and I’m still in contact with Total Networks on a day-to-day basis for our IT needs. They send me scopes of work and recommendations around the IT industry climate. We either agree or disagree with their recommendations and track the progress of their projects from beginning to end.  What is the team composition? I’ve worked with everyone from Total Networks — from the owner to every single technician. I’ve also worked with the members of their executive team. I basically know everybody.  How did you come to work with Total Networks?  They were recommended to me by a friend.  What is the status of this engagement? Started working with Total Networks in January 2015, and the engagement is ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We measure success through Total Networks’ completed projects; I also check whether or not they complete projects on time. How did Total Networks perform from a project management standpoint? Total Networks understands our company and budget limitations. In terms of our relationship, we’re like a family in that we’re on a name-to-name basis — they know us, and we know them. They’re also always on time. To communicate, we use phone calls and emails.  What did you find most impressive about them? We’ve known them for a while now, so our relationship with them is truly like family. They know our needs. For instance, I have several staff members that have special needs, and they completely understand that — they’re open and willing to help us. On top of that, all of them are professionals; they’re completely reliable, responsible, and respectful. Overall, they’re a good company. Are there any areas they could improve? No, there aren’t any.  Do you have any advice for potential customers? I’ve recommended Total Networks to other companies that I’ve worked with, and they’ve had success in the relationship.  --- #### IT Managed Services for Hazard Response Provider **The Project** - Services: Cloud Consulting & SI, Cybersecurity, IT Managed Services, IT Strategy Consulting, Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Apr. 2021 - Ongoing **Project Summary**: A hazard response company has entrusted their IT needs to Total Networks. The team sets up computers, telephones, and network- and security systems, relying on the client's authenticated shared drive. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Office Manager, Emergency Environmental Services - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Jan 7, 2022 **Feedback Summary**: Exemplifying stellar technical expertise, Total Networks consistently meets the client's industry-specific standards with a solution-oriented approach, resulting in zero system downtimes. They work within quick turnaround times and promptly address their client's needs, ensuring a smooth engagement. ""Total Networks consistently shows up on time and brings their expertise to the table."" **BACKGROUND** Introduce your business and what you do there. I’m the office manager at Emergency Environmental Services, a hazard response provider. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Total Networks? We needed their expertise in IT managed services. **SOLUTION** What was the scope of their involvement? Total Networks supports our IT efforts by setting up our office equipment, including our computers, telephones, and network- and security systems. We’ve given them access to our network drive to authenticate their solutions and provide them with any necessary documentation they need. What is the team composition? We mainly work with their technical support team. How did you come to work with Total Networks? I found them online while searching for potential IT providers to onboard for this project. Total Networks seemed like the professional and skilled team I was looking for, so hiring them was an easy decision to make. How much have you invested with them? We’ve spent between $10,000–$15,000 so far. What is the status of this engagement? Our ongoing engagement started in April 2021. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We haven’t encountered any system downtimes since we’ve engaged Total Networks — this speaks volumes about their technical capabilities and solution-orientedness. We’re an emergency response company that heavily relies on accuracy and system preparedness, and their team strives to help us further our vision. How did Total Networks perform from a project management standpoint? We mainly communicate via phone calls and text messages. Total Networks is a highly responsive partner — we can always count on them to address our needs within quick turnaround times. What did you find most impressive about them? We’ve worked with many providers before, but only Total Networks consistently shows up on time and brings their expertise to the table. Are there any areas they could improve? They can consider expanding their team. Do you have any advice for potential customers? Be straightforward in highlighting your goals and trust their team to know what’s good for your business. --- #### IT Support for Law Firm **The Project** - Services: IT Managed Services - Project size: $10,000 to $49,999 - Project length: Jan. 2020 - Ongoing **Project Summary**: Total Networks provides managed IT services for a law firm. They help the client with all of their IT needs, from setup to ongoing maintenance support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Managing Attorney, JCL Immigration Attorneys - Industry: Legal - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Dec 28, 2021 **Feedback Summary**: With Total Networks' help, the client has never experienced any IT issues. The team always keeps in touch with the client, providing them regular updates and feedback. They also utilize a ticketing system to handle any requests efficiently, which helps establish a smooth process.  ""We've been impressed with their holistic approach in providing IT support."" **BACKGROUND** Please describe your company and your position there. I am the owner of a small law firm specializing in immigration law, working with businesses and individual clients. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Total Networks? We hire Total Network to handle all of our IT need, from initial set up to ongoing IT support. **SOLUTION** How did you select this vendor and what were the deciding factors? I worked with TN before when I was a partner in a different law firm. I was thoroughly impressed by their expertise and client service. When I started my own firm, I engaged their service without hesitation. Describe the project in detail and walk through their service package. They accessed our need and provided a tailored solution for us. They helped us acquired the right equipment and set up all computer, network, and IT infrastructure so that we can do business on Day 1. I have signed up for their services to provide continued support. I feel confident that my IT will be supported and all of my staff can call TN if they have any questions. How many resources from the vendor's team worked with you, and what were their positions? We work mostly with three key people from their team, but there are other IT professionals who help us too. TN really has a good team and I have always been impressed with all of them. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our IT is rarely down, and if it was, TN is there to help. It's a great success. How effective was the workflow between your team and theirs? All I need is to submit a ticket or call them, and someone will always respond very quickly. What did you find most impressive or unique about this company? We've been impressed with their holistic approach in providing IT support. They keep me up to date and don't try to sell me anything that I don't need. They care about my IT infrastructure as much as I do. Are there any areas for improvement or something they could have done differently? I don't think so. I am very happy with their services --- #### Managed IT Services for Law Firm **The Project** - Services: IT Managed Services - Project size: $200,000 to $999,999 - Project length: Apr. 2019 - Ongoing **Project Summary**: Total Networks is providing managed IT services to a law firm. They streamlined the client's system and established their cloud-based storage. They continue to handle the firm's maintenance and updates. **Review Rating**: 5.0 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Executive Director, The Cavanagh Law Firm, P.A. - Industry: Legal - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 9, 2021 **Feedback Summary**: Thanks to Total Networks' reliable IT services, the client hasn't experienced any outages and downtimes in their systems. They swiftly respond to the client's problems and provide remarkable solutions. They're responsive, attentive, accommodating, which allows them to foster a strong partnership. ""Whenever we have an emergency, they drop everything they’re working on, and they take care of everything for us."" **BACKGROUND** Introduce your business and what you do there. I’m the executive director at a law firm in Phoenix, Arizona. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Total Networks? We had a previous IT company provider, but we were very unhappy with them. We were very hardware heavy so we spent so much money on hardware. We also had servers that were a decade old. As a result, we hired Total Networks to be our third-party IT provider. **SOLUTION** What was the scope of their involvement? Total Networks and our company agreed on a five-year plan. They streamlined our system and they helped us secure a cloud-based storage, helping us to run and work in the legal world. They also spearheaded a software implementation in 2019 and upgraded our phone system to Zoom Phone in 2020. On top of that, they implemented software that keep the jump from hitting our servers or email. They ensure that everything is ported perfectly, and they work with my vendors, too. We’re rotating since all of our computers are replaced every three years, and Total Networks keeps a maintenance record of that. We review it every month, and we update all of the computers every quarter. What is the team composition? We have one individual from Total Networks that is dedicated to our firm. How did you come to work with Total Networks? Since I was a member of the Arizona Legal Association, I had access to the list of providers that specialized in law firms. Total Networks was part of that list and they were one of the companies I interviewed. When I met their owner, we clicked because we spoke the same language. He understood what I wanted and told me what they could do for us. How much have you invested with them? So far, we’ve spent $300,000. We spend $10,000–$12,000 a month. What is the status of this engagement? Our ongoing collaboration started in April 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’re 2–3 years into this plan, and we haven’t had any surprises. Since they started working for us, we haven’t experienced any outages or downtimes. We don’t have security breaches or glitches because of their exceptional work. With their support, everything is working perfectly. How did Total Networks perform from a project management standpoint? They have a good project management process, and we sit down every three months for a quarterly meeting, and we chat about the good, the bad, and the ugly. Total Networks also resolves issues within 24–48 hours. They’ve only had one instance where they went over budget. During that time, we had an uninterruptible power supply (UPS) that was hardwired and was already obsolete. When we updated, the cost of the UPS was higher than they thought it would be. However, the bad estimation issue only happened because of a third party. What did you find most impressive about them? They’re always attentive to our needs. In fact, whenever we have an emergency, they drop everything they’re working on, and they take care of everything for us. For example, I had an attorney who was in mediation on Monday and her computer suddenly had a laptop glitch. When I called Total Networks, they resolved the issue within five minutes. Are there any areas they could improve? I wish they could be back on site again because that used to be the case before the pandemic. I know that their presence really gives our attorneys a sense of calmness. Do you have any advice for potential customers? Tell them what you need and be honest with them. Once you do that, they can come up with a plan that’s affordable and accommodating to you. --- #### OneDrive & SharePoint Migration for Healthcare Org **The Project** - Services: Cloud Consulting & SI, Cybersecurity, IT Managed Services, IT Strategy Consulting, Other IT Consulting and SI - Project size: $10,000 to $49,999 - Project length: Mar. - Dec. 2021 **Project Summary**: Total Networks offered migration services to help a healthcare organization fully utilize Microsoft 365. The team helped the client organize their old files and then transferred them to SharePoint and OneDrive. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Finance & Operations, Healthcare Org - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 7, 2021 **Feedback Summary**: Total Networks went above and beyond to facilitate a seamless transition that was positively received. The communicative team provided constant updates to ensure that they were on the same page as the client. Supportive and helpful, they even trained the client's team on how to use their new system.  ""They did a fantastic job. Our team was very happy with how the project turned out."" **BACKGROUND** Introduce your business and what you do there. I’m the director of finance and operations at a hospital and healthcare organization. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Total Networks? We wanted to make full use of Microsoft 365 and needed help moving over to SharePoint and OneDrive. **SOLUTION** What was the scope of their involvement? Total Networks helped us be entirely reliant on Microsoft 365. First, we discussed the project scope and defined our requirements. Since the team was already managing our IT system before the project, they were already very familiar with our system and didn’t need to do much research. They helped our internal team determine the best file structure for us, so we were able to organize our files which are decades old. Eventually, we got to a good place where we could efficiently transfer to SharePoint and OneDrive, so Total Networks trained us on how to use those platforms. What is the team composition? We mainly worked with Scott (Project Engineer), who managed their day-to-day work, and Aaron (Projects Team Lead & Engineer), who handled the high-level planning.  Additionally, we touched base with Bill (VP of Customer Service) and Tony (IT Consultant). How did you come to work with Total Networks? They had already been providing IT services and were doing a great job addressing our issues, so we decided to work with them on this project. How much have you invested with them? We spent about $15,000. What is the status of this engagement? The project lasted from March–December 2021. The internal reorganization of our files took the greatest amount of time. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The whole process was easy, and the cutover went smoothly. It was scary to undergo such a significant change, but our internal teammates had no adverse reaction to the transition. Overall, they did a fantastic job. Our team was very happy with how the project turned out. How did Total Networks perform from a project management standpoint? Their project management was great. The team was communicative and would send us weekly updates through email detailing everything they worked on that week. Aside from email, we also had regular video calls to ensure that we were all on the same page. Whenever we had a minor issue, we just sent them a ticket. What did you find most impressive about them? Total Networks was super supportive — they helped us figure out the best way to manage our files and how to be efficient but cost-effective. Overall, Total Networks went above and beyond to ensure we were satisfied. We were always on the same page, and we had a very good working relationship. We plan on continuing to work with them on other projects. Are there any areas they could improve? There were some delays with their email responses, but they did a great job otherwise. Do you have any advice for potential customers? Be open to communicating with them. If you come up with a plan in the beginning to make sure you're on the same page, the project will go smoothly. We highly recommend Total Networks. --- #### Managed IT Services for Insurance Agency **The Project** - Services: IT Managed Services - Project size: $200,000 to $999,999 - Project length: Aug. 2016 - Ongoing **Project Summary**: Total Networks works as an insurance agency's MSP. They support all of the client's employees by implementing technical updates, conducting cybersecurity audits, and enabling them to access new technologies. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Co-Owner & VP Operations, General Southwest Insurance Agency - Industry: Financial services - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 10, 2021 **Feedback Summary**: With Total Networks' support, the firm's productivity dramatically soared. The client appreciates that downtimes and interruptions on their network have decreased. The team is also commended for their reliable 24/7 IT support. Overall, the team's high performance encourages ongoing partnership. ""We're impressed that their employees specialize in specific areas, which helps us get top-notch solutions."" **BACKGROUND** Introduce your business and what you do there. I’m the VP of operations and one of the owners of an independent insurance agency. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Total Networks? In the beginning, we only worked with individuals for our IT support because there weren’t ransomware attacks and other security issues. On top of that, back in the day, an IT support’s purpose was only to get our network together and enable our employees to connect. However, as time passed by, it became increasingly critical for us, especially as an insurance agency, to safeguard our clients’ data. As a result, we expanded to hiring an agency. Before working with the Total Networks team, we worked with a different managed service provider (MSP). However, we weren’t happy with them because we weren't receiving the services we thought we would get. Though that previous company was recommended by other people in the insurance industry, they didn’t give us a rock-solid solution. Since we needed a company to take care of everything, we hired Total Networks to be our MSP. **SOLUTION** What was the scope of their involvement? Total Network is helping us protect our clients’ data and is always prepared for any ransomware attacks and other security threats. They also support our staff by enabling them to have access to new technologies. They regularly patch our computers, too. Additionally, we get our Microsoft Office 365 subscription, user subscription, antivirus software, subscription OS, backup solution, and cloud-based services from them. Their 24/7 user support includes managing the devices of our employees. Since we have 25 employees, each employee can have up to three devices — their office computer, personal computer, and a phone that allows them to access essential apps of our business. On top of that, they manage cybersecurity audits and technical updates remotely. Typically, we conduct a semi-annual review of our systems. However, if something comes up, we also have quarterly reviews. We receive a grade on what we’re doing with our network and security during the aforementioned reviews. In doing so, they’re able to coach us in areas where we might be falling short. What is the team composition? We’re mainly in touch with 2–3 people, including their owner and two people in charge of QC and customer relations. We can also reach two senior technicians if we need to report some higher-level issues and discuss project plans. Then, there are 4–5 different technicians in charge of the help desk. How did you come to work with Total Networks? Total Networks was referred to me, and then I did background research about them. How much have you invested with them? We’ve spent $250,000, which includes the subscription for the systems they provide. What is the status of this engagement? We began collaborating in August 2016, and we continue to work together. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  For the last five years, Total Networks has consistently delivered what they’ve promised. They’ve increased our productivity because we have less downtime and interruptions that are caused by the shortcomings of our network.. I’ve been doing this work for 35–40 years, and I’ve seen all different levels of service — and I wouldn’t keep working with them if they’re not good. How did Total Networks perform from a project management standpoint? They have an excellent project management workflow; we plan ahead of time to do some prep work. We communicate through email, but sometimes I call them because they’re available 24/7. In connection with that, our communication process is very natural, and we don't have any barriers or timezone issues. In terms of execution, their people are well-versed in what they’re doing. We appreciate that their employees can do things they’re supposed to do, and they understand what we need for our business. Moreover, they notify me if there’s a power outage or the internet connection is not okay so we can address it together. Overall, I have had a pretty decent relationship with their employees over the years.  What did you find most impressive about them? We're impressed that their employees specialize in specific areas, which helps us get top-notch solutions. All of them are very capable and very rarely do we encounter problems where they don’t have any resolution. If they’re not an expert with something, they’ll transfer us to another person who can help us with our issues. Furthermore, they’re local so if we do need boots on the ground, they’re present. Are there any areas they could improve? No, I can’t think of anything right now. --- #### IT Network Services for Law Firm **The Project** - Services: Cybersecurity, Other IT Consulting and SI - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2014 - Ongoing **Project Summary**: Total Networks serves as a law firm's external resource for IT networks services. They maintain the organization's systems to make sure their operations run efficiently and securely. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** COO, Davis Miles McGuire Gardner, PLLC - Industry: Legal - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 24, 2021 **Feedback Summary**: Thanks to Total Networks, the company is able to achieve a harmonious workflow that prevents them from negatively impacting their profitability. The internal stakeholders are particularly impressed with their receptive communications and vast industry knowledge. ""I like that they’ve taken the time and care to get to know us and what our business needs are."" **BACKGROUND** Introduce your business and what you do there. I’m the COO of the ninth largest law firm in Arizona. We have about 150 employees and several offices in New Mexico. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with Total Networks? Prior to having Total Networks, we had three IT personnel who handled our IT networks and services. There were times when they would have to work nights or weekends to accomplish all that needed to be done, and manage the systems for an organization of our size. It became critical for us to have a team of IT professionals who had a wider base of knowledge, and deeper expertise in the areas that we needed. **SOLUTION** What was the scope of their involvement? Total Networks provides us with their IT network services, and they’re able to keep our system running smoothly at all times. They created a great backup system in case anything happens, and they have a 24/7 team that can take calls, which is necessary for a law firm. In addition to that, they would sometimes have their people on-site to make sure our certifications are up to date — they’re incentivized so that means they can continue raising their level of service. Moreover, we have quarterly business reviews to make recommendations as to when servers needed to be replaced, or if different systems should be implemented — so not only do they provide support, they keep track of what’s happening to our servers and security parameters. They’re the ones who install the firewalls, and they’re the ones who set up the backup device on-site.  They almost act like our internal CIO, as they help us with our providers such as Centrelink, or whoever it is we’re dealing with — they’re a good bridge to our service providers to make sure we get what we need. What is the team composition? I’m not sure how many people from their organization are assigned to us specifically, but the good thing is that they always have someone available whenever we need them. They have a designated team that comes on-site, and whenever we have a new product we need to roll out, they can send as many resources as we need.  We have several offices and the best part about working with Total Networks, is they’re always able to dispatch someone to support all our offices. How did you come to work with Total Networks? When we were in the process of trying to find a provider, one of my options was Total Networks since they belonged to a professional association of legal administrators in the Arizona chapter. During our meetings, Total Networks was instrumental in providing tech support for chapter meetings, and were very good about donating their services. They also sponsored different events so I’d known about them through my professional association. We elected to go with them because we were impressed with what they said they would deliver, and the breadth of services they could provide. How much have you invested with them? As far as their services go, we invest about $200,000 a year. What is the status of this engagement? Our ongoing partnership started in January 2014. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? While I don’t have the exact metrics, what I can say is that our systems haven’t been down, which means all our billing professionals are fully working at all times. 1–2 hours of downtime would be a huge loss in our productivity, so our main concern is to have our systems up and available at all times for our employees. How did Total Networks perform from a project management standpoint? They do a good job of managing the project. They typically give us a statement of work for a particular task, and we work through what needs to be done. We also make sure we have the personnel and the timing set so it has the least impact on profitability. Total Networks has been very willing to work on weekends or nights to make sure the system doesn’t impact our billable professionals. They’re always available 24/7, and there’s also a ticketing system that we can initiate if something isn’t urgent. In addition to that, we have quarterly meetings with our county representatives and key people that work with our account — as well as the owner of the company. What did you find most impressive about them? I like that they’ve taken the time and care to get to know us and what our business needs are. They stay on top of what’s happening with our industry, and they’re able to give us a heads up as to what needs to be done. Are there any areas they could improve? I haven’t had any kind of requests ignored, as they’ve been really good and open to our feedback — Total Networks makes sure to address our issues immediately. Do you have any advice for potential customers? My advice before you engage with anybody, is to make sure you’ve talked to at least two other companies so you can have a good reference and comparison. The best fit for us, might not be the best fit for someone else, so make sure you get a feel of what their services are before you commit. After you’ve done your due diligence, make sure that the partner you choose, is a partner for the entire organization and your team — ensure that they fit right in your culture so that they can help move your objectives forward. --- #### Managed IT Services for Commercial Real Estate Company **The Project** - Services: Cybersecurity, IT Managed Services, IT Strategy Consulting - Project size: $200,000 to $999,999 - Project length: Jan. 2018 - Ongoing **Project Summary**: Total Networks is a commercial real estate company's managed IT services partner. The team ensures IT systems run smoothly, assists the client in equipment selections, and provides telecommunications solutions. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Office Manager & Director of HR, Western Retail Advisors - Industry: Real estate - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Aug 29, 2023 **Feedback Summary**: Total Networks' excellent work contributes to the client's business's success. The team is consistently responsive through in-person and virtual meetings, emails, and messages and delivers on time. Moreover, their excellent work culture is reflected in their caring approach.  ""You can tell they have a great culture by how responsive and caring all their team members are."" **BACKGROUND** Please describe your company and position.I am the Office Manager/Director of HR of Western Retail AdvisorsDescribe what your company does in a single sentence.Commercial Real Estate **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire Total Networks to accomplish?To be our IT provider **SOLUTION** How did you find Total Networks?Online SearchReferralWhy did you select Total Networks over others?High ratingsCompany values alignedReally enjoyed all of their team membersDescribe the scope of work in detail. Please include a summary of key deliverables.Managed partner in all things IT for our company. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Total Networks is our IT partner and a contributor to the success of our business. They ensure all things IT in our company run smoothly from managed services to assisting us in laptop/computer selection to being our telecommunications provider.Describe their project management. Did they deliver items on time? How did they respond to your needs?Total Networks always responds to our needs in a very timely manner.What was your primary form of communication with Total Networks?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The Total Networks team is fantastic. You can tell they have a great culture by how responsive and caring all their team members are.Are there any areas for improvement or something Total Networks could have done differently?Nope, all is great. --- #### Managed IT Services for Consumer Products Company **The Project** - Services: IT Managed Services - Project size: $50,000 to $199,999 - Project length: May 2020 - Ongoing **Project Summary**: Total Networks was hired as an IT service management partner and took responsibility for network infrastructure, security appliances, users, and licensing.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** CEO, Bubbies Homemade Ice Cream & Desserts - Industry: Other industries - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Aug 9, 2022 **Feedback Summary**: Total Networks' creation garnered positive user feedback. They also worked within the client's budget well. They used their wide experience to improve the project over time. ""They brought their experience from other client implementations to improve ours."" **BACKGROUND** Please describe your company and your position there. Im the CEO for a mid market CPG company that makes and distributes mochi ice cream products in Phoenix, AZ **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire Total Networks? Total Networks was hired as our Managed Services Partner and took responsibility for our hardware and network infrastructure as well as our Office 365 subscriptions and most of hosted services relationships. **SOLUTION** How did you select this vendor and what were the deciding factors? We solicited proposals from 3 providers, conducted interviews and reference checks. Describe the project in detail and walk through their service package. Conducted inventory of current end points, users, licenses and devices. Took primary responsibility for network infrastructure and security appliances, migrated users and licensing and conducted training. How many resources from the vendor's team worked with you, and what were their positions? Approximately 5 across business process and technical/security disciplines. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Successful startup and user migration. No downtime and positive user feedback. Cost objectives met. How effective was the workflow between your team and theirs? No coordination or communication issues during transition. What did you find most impressive or unique about this company? They brought their experience from other client implementations to improve ours. Are there any areas for improvement or something they could have done differently? Nothing at rhis time. --- ## Portfolio & Awards ### The Total Networks Experience Total Networks clients share their partnership experience. ### Optimize Tech Performance to Increase Productivity To support the firm’s growth, Davis Miles decided to partner with Total Networks in late 2012. The firm appreciates the important role technology plays in the productivity of the firm’s most valuable resource – their people. Technology plays a critical role in ensuring that all staff have the tools they need to work productively and efficiently. Top-notch technology allows Davis Miles to keep matters organized and to stay connected to their clients. Davis Miles upgraded their technology team by partnering with Total Networks. This relationship provides many benefits such as: Greater set of expertise Wider base of resources Escalation for more advanced needs Project Management Backup for in-house technical support Ability to use enterprise-scale monitoring and management tools. Additional help-desk support for times when Chris is on vacation or days with heavier workloads. “We are happy with our decision to partner with Total Networks. Our IT infrastructure and service is a critical a part of our business. Total Networks has partnered with us to provide a secure technology environment, standardize processes and equipment and provide a platform to leverage the services we offer to our clients.  Total Networks is available 24/7 and we appreciate regular meetings to ensure budgets, issues and/or strategic initiatives are discussed.” --Jacqueline McAferty, Chief Operating Officer The foresight and commitment of Davis Miles Mcguire Gardner to ensure that their IT department is up-to-date, current and forward-looking to continued growth exemplifies their support to their employees and their commitment to their clients. “Partnering with Total Networks has been the best technology decision we have made.” --Gregory L. Miles, Founding Partner ### CMMC Compliance for Engineering Firm Total Networks manages overall IT for our clients. This includes ensuring that our clients are compliant with various regulations including Cybersecurity Maturity Model Certification (CMMC). This client provides products and services to the United States government and military, and has advanced regulatory controls. Meeting with our client and third-party auditors, we assessed our client’s compliance with the various components of CMMC. We documented action plans to ensure compliance for each step. The work included work towards NIST 800-171 compliance, to become CMMC Leve 2 compliant, and eventually we will work with the client to achieve Level 3. For items that impacted our client’s operations, we educated the client and negotiated the implementation of required changes and ensured compliance. ### Technology Design for Start-Up 30-person Law Firm In May 2011, Total Networks Sales Director Bill Fox received a phone call inquiring about every possible technology a 30-person law firm could need: computers, servers, backups, printers, copiers, document management, practice management software, phones, and more. When Bill asked about what sort of technology his firm had in place, the client replied “we have nothing, we need it all.” Less than two months later, on June 20th 2011, they opened their doors and haven’t looked back.  Dan Struck shared with Total Networks owner Dave Kinsey, “in the beginning, at times we felt like we were ‘flying blind’ since we had never started up a new firm before. I had Management Committee experience, which helped, but this was new territory for all of us. There were many details to figure out. We secured an office but had technology needs that we needed help obtaining. We saw Total Networks in the Attorney at Law magazine, so we called you. We searched around and talked with several other organizations that seemed knowledgeable, but Total Networks was unique regarding their experience working with law firms. Once we made the decision to work with you, there were numerous technical decisions which occurred with your assistance.” Mr. Struck says, “Finding the right space and negotiating the lease took some time. Figuring out the various technological details appeared daunting. Bill Fox, Total Networks’ Sales Director, did an amazing job of pulling together all of these details and coordinating with many vendors. We really appreciated the great guidance you provided.” Since the firm set up everything new, they were able to ensure they had the most efficient setup in place. The firm has an efficient Voice-over-IP phone system, secure backups and security technology. Starting fresh, they were also able to easily embrace running largely paperless with iManage and desktop scanners throughout the office. ### Modern Business Phone System for Manufacturing Improved functionally and cost of business phone system by migrating to Total Networks' 3CX Cloud VoIP business phone system. The majority of staff are able to manage their business calls using their mobile phones, with a few office staff also adding desk phones. Total Networks also helped coordinate with the client's internet provider to upgrade the quality and reliabilty of their ISP. ### Cybersecurity Protections Checklist Ransomware and other cyber attacks continue to escalate. Bad actors continually create more sophisticated attacks and can be ruthless in carrying out extortion and data theft. We must all be vigilant and constantly increase protections. Security is a complex topic and good security requires many layers. But it all starts with developing and managing your Security Plan. Company leadership and IT leadership must have a plan that includes a regular review and upgrade of your security protections on at least an annual basis. Read more for a high-level cybersecurity checklist to help you achieve and maintain good cyber hygiene. ### Migration from on-premise to fully native cloud Our healthcare client has multiple physician offices throughtout the valley and remote workers. The local file server was limiting the ability to collaborate and access files from anywhere. The project objective included moving Active Directory services from an on-premise server to Azure AD. All files were migrated from a local, mapped drives to SharePoint. This allowed the client who has multiple office locations access to the same file resources as all employees and to keep records and documents in sync and up to date. This project eliminated the clients' need for any servers. They are now operating entirely on native cloud applications, leveraging the value of Microsoft Office 365 and Sharepoint. ### CMMC Compliance for Engineering Consultancy Total Networks manages overall IT for our clients. This includes ensuring that our clients are compliant with various regulations including CMMC. Meeting with our client and third-party auditors, we assessed our client’s compliance with the various components of CMMC. We documented action plans to ensure compliance. For items that impacted our client’s operations, we educated the client and negotiated the implementation of required changes and ensured compliance. ### Server Room Clean up Sometimes when a client starts working with Total Networks, their server and network equipment room is a mess of wires and confusion. We work on cleaning the equipment room and labeling all items with color-coded cables. This makes it easier to troubleshoot in the future. We will remove old, unused equipment and cables, install any new racks needed to tidy things, and properly dispose of any equipment no longer in use. ### Sharepoint Migration for Healthcare Organization Total Networks helped a healthcare organization take full advantage of their Microsoft 365 investment. We worked with the client to optimize their file structure and design, and migrated all data and files from a file server to OneDrive and Sharepoint. Services included planning, migration and end-user training. ### 3CX Cloud Business Phones and Managed IT Services Total Networks was supporting this law firm's overall IT services since 2014. The client was using 3CX phone service with another party. Total Networks was able to migrate their phones to a Total Networks plan. Not only did this consolidate services to one partner, we were also able to save the client hundreds of dollars per month. The 3CX Cloud business phone system allows our clients to work remotely from anywhere. Calls can be made from a softphone, plastic phone or your cell phone.  ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_cybersecurity_company_phoenix_2026.svg) ### Industry Recognitions - GTIA Cybersecurity Trustmark Assured - Stephanie Kinsey recognized as 2023 Titan100 - Ranking Arizona 2022 #8 Top Computer Consulting - One of Top 3 Best Rated IT Services in Phoenix - Ranking Arizona 2022 #6 CyberSecurity Firms - Cloudtango MSP Select US - Best Managed IT Services Phoenix 2021-Digital.com - Channel Futures 2024 MSP501 #88 - Top 16 Best Managed IT Service Phoenix 2022 - Phoenix Bus Journal Top Phoenix Computer Consult - CompTIA Security Trustmark™ ## Packages ## About the Team ### Our Story We’re a unified team built from three long‑standing MSPs. Together, we bring decades of experience, and people who know the right recipe for successful IT. What connects us is a shared belief that our industry works best when it feels more human, more collaborative, and more approachable. Why LayerCake? Because IT is just like great baking: part science, part creativity, and all about perfect execution. With our combined expertise, you'll have the confidence to execute flawless IT. ### Quick Facts - 40 years in business ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 17 - Overall Review Rating: 5.0 Last Updated: 2026-07-13T04:09:43Z ### Business Entity - Business Entity Name: Data Monster, L.L.C. - Source: Arizona Corporation Commission - Jurisdiction of Formation: Arizona - Date of Formation: October 1, 2007 - Status: Active - Last Updated: November 10, 2021 - ID: L13979434 ### Credit Report Results - International Credit Risk Assessment: Low Risk - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (3) ### Cincinnati, OH (Headquarters) - 8044 Montgomery Road - Cincinnati, OH 45236 - United States - 76 - 100 employees - Phone: 5135495031 ### Duluth, GA - 3237 Satellite Boulevard, Suite 220 - Duluth, GA 30096 - United States - 21 - 30 employees - Phone: 4046332551 ### Phoenix, AZ - 4201 North 24th Street - Phoenix, AZ 85016 - United States - 21 - 30 employees - Phone: 6028084400 ## Contact LayerCake Technologies [Send a message](https://clutch.co/profile/layercake-technologies) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/1222630) - [Facebook](https://www.facebook.com/totalnetworks/) - [X](https://twitter.com/TotalNetworksAZ) - [Instagram](https://www.instagram.com/totalnetworks)