Kunsh Technologies

BACKGROUND

Please describe your company and your position there.

I am a chief physician at a holistic health center with multiple facilities in India. I am responsible for patient and hospital management.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kunsh Technologies?

Our outdated and poorly structured website did not accurately depict our business, which resulted in poor user engagement. Our Health Management System (HMS) was also time-consuming and error-prone. I had tried various ready-to-buy HMS solutions that did not suit our needs as a holistic healthcare center. We hired Kunsh Technologies to redesign our website and develop a custom HMS.

What were your goals for this project?

We wanted a consistent website structure that would describe all offered services and products. We also hoped to create a blog where customers could find holistic approaches to various ailments.

We needed help to develop a custom HMS that complied with our current working system and medical insurance guidelines. The system needed to be easy-to-use and capable of obtaining various reports in order to manage patient information better.  

SOLUTION

How did you select this vendor?

I contacted different web developers in my area. I was impressed by the work Kunsh Technologies did on an acquaintance’s website. I also liked that the team’s wide range of expertise in web design, photography, coding, and SEO allowed them to provide all-inclusive service.

Describe the project and the services they provided in detail.

The project began in early 2018 and is ongoing. Darshan (CEO, Kunsh Technologies) has visited our health facilities more than once to understand our operations. A photographer also visited our facilities; his photographs are now on the website.

What was the team composition?

We interact with Darshan. His team works behind the scenes.  

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The project is ongoing, but I believe the vendor’s work will ultimately increase our website traffic and user engagement. I also think our updated HMS will reduce manual data entry and help centralize the center’s processes. 

How was project management arranged and how effective was it?

The Kunsh Technologies team is very responsible and expertly-skilled. They always have a solution to any problem or question I pose.

Darshan is committed to implementing an HMS that accommodates our current workflow, and he has visited my health center multiple times to do so. Darshan created a project report with notes, keywords, and other crucial information to keep my team updated. While finalizing the website’s basic structure, I had several phone calls with the vendor’s designers. We also communicate via WhatsApp.

What did you find most impressive about this company?

Kunsh Technologies has an array of expertise required for any IT or development project under one roof.

Are there any areas for improvement?

I am completely satisfied with their service, approach, and working style. I do not see any areas they need to improve.

BACKGROUND

Please describe your company and your position there.

I’m the founder of TravelForSurgery, a healthcare startup focusing on medical tourism. The company was started about a year and a half ago and we’re currently getting ready to release our product in the next few weeks.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kunsh Technologies?

We hired them for all our web design needs. The initial rollout will consist of a website followed by apps for iOS and Android devices.

What were your goals for this project?

We needed a responsive design that could be used on mobile devices as well as a secure payment processing module for the platform. We also needed a lot of admin controls in the backend that would enable us to ensure that things are done in the correct order.

SOLUTION

How did you select this vendor?

I looked at a couple of vendors locally and about three or four in India, and ended up selecting Kunsh Technologies for their track record of delivering quality work on time and expertise in web design—specifically with payment processing modules.

Describe the project in detail.

They are designing an intuitive website which helps navigate through the complex needs of our startup. We started by discussing our overall objectives, including our current and long term goals. Based on that, I requested that we start with a design mock-up of the website and then put modules in place. I was sent two or three different templates to choose from, and we narrowed it down to one, which was based on WordPress.

After that, we had a series of meetings where I discussed the website’s flow and started providing details for the various sections. Based on that, Kunsh Technologies came back with specific pages and the logic needed in the backend. I’d also describe the graphics I needed, and they’d come back with several options.

The payment processing portion of the project took a bit of experimentation, but we finally found the appropriate WooCommerce plugin for it.

What was the team composition?

Their founder is the key liaison. There’s also a principal architect leading the overall design and implementation and a couple of engineers helping with the testing.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’re almost done with the website’s design. I’ve been pleased with the progress so far.

How effective was the workflow between your team and theirs?

The workflow has been quite effective. I communicate our primary needs and goals to their founder and the architect, and they manage the rest of the team.

What did you find most impressive about this company?

The most impressive thing about Kunsh Technologies is their creativity and problem-solving skills. For example, I needed a complex solution to handle payment processes, and their team came through successfully. 

Are there any areas for improvement?

None that I can think of right now.

BACKGROUND

Introduce your business and what you do there.

Comrise is a staffing and consulting firm that works with Fortune 500 clients in various industries including medical devices, natural services, insurance, media, and others. We offer a mix of IT, recruiting, engineering, and other professional service positions, both contract and direct hire roles. I am the recruiting manager in the US, so I manage recruiters located in the US and those who are offshore supporting US staffing operations.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Kunsh Technologies?

We were looking to hire additional recruiters to keep up with our clientele’s job requirements.

SOLUTION

What was the scope of their involvement?

Kunsh has provided recruiters that we’ve brought on as if a part of the Comrise team. They have the same job requirements and the same responsibilities as our in-house recruiters and are fully integrated into our recruiting teams. They’ve done a great job of covering our client requirements and putting people out on billing.

What is the team composition?

We work with their recruiters every day and interact primarily with Darshan [CEO, Kunsh Technologies] on anything related to account/project management.

How did you come to work with Kunsh Technologies?

They’ve been working with Comrise for many years, and the engagement predates my time in this role.

How much have you invested with them?

We’ve invested between $200,000 and $300,000 since the beginning of the engagement.

What is the status of this engagement?

I’m not sure about the exact dates, but we started work with them at least four or five years ago and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have some clients that are almost entirely supported by their team, including some of our most profitable partnerships, and we’ve seen a great return from that effort. We’re now among the top vendors for one of our largest clients, and it’s largely thanks to their focus and quality of work.

How did Kunsh Technologies perform from a project management standpoint?

There are no issues there. We’ve worked with them for years, and things have always run very smoothly.

What did you find most impressive about them?

Their ability to meet the goals they set for themselves is very consistent. The team that we’re working with now is great with finding candidates and filling jobs. Whenever we have issues, I can ask their team for help and they’ll reliably find a solution.

Are there any areas they could improve?

In recruiting, there are always things that go wrong across the board, even with our recruiters that aren’t offshore. Sometimes I think they could spend more time building relationships with their candidates, but that’s not a challenge that’s specific to them.

Advice for potential customers?

Don’t hesitate to fully utilize their services and challenge them, because they can absolutely handle it. They’re a great partner to work with.

BACKGROUND

Introduce your business and what you do there.

I’m Director of Human Capital and Human Resources at Pharma Resource Group. Our organization is responsible for building solutions through our project team members in the pharma sector. We assume projects at varying stages either on site or off site, and manage them through completion.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Kunsh Technologies?

We’re a small overhead organization with about 50 employees and considered expanding our internal recruitment structure. However, we discovered that the fluctuations in our projects can’t dictate long-term hires. As a result, we didn’t have the flexibility to scale up or down. We decided to engage an outside firm in the Recruitment Processing Outsourcing (RPO) space.

SOLUTION

What was the scope of their involvement?

Since it’s our responsibility to set clear parameters for vendors, we initiated engagement with a Request for Information (RFI) stage. We then outlined our expectations for deliveries, which Kunsh used to provide a flexible staffing model. Their resources allow us to adjust staff as the volume of work changed.

What is the team composition?

I interface with one main point of contact. He and I collaborate on goals as they shift with our company’s work schedules. We both serve as the direct contacts for our respective organizations.

How did you come to work with Kunsh Technologies?

We looked at multiple RPO firms. As a smaller organization, we’re cautious not to squander profits on overhead or other expenses that don’t provide ROI. As a result, good financial terms were in our top two search criteria.

Kunsh’s pricing was beneficial to our bottom line, but we also noticed their commitment and transparent communication style. We could tell that they wanted us to be successful. These factors made a professional relationship possible in which they’d eventually become our single source supplier.

How much have you invested with them?

We’ve spent approximately $75,000.

What is the status of this engagement?

Work started in July 2015 and is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

For us, the only metric that matters is assignment completion. To date, we haven’t hired anyone from Kunsh that has failed to complete an assignment or prior employment arrangement with a client. We haven’t had to look elsewhere for RPO services.

We conduct background checks, but don’t penalize them if an issue doesn’t have present-day implications. The people are bright, intelligent, and a great fit for our clients. Their open attitude to learning the pharma sector differentiates them from others.

How did Kunsh Technologies perform from a project management standpoint?

I hold preliminary, quarterly, and yearly conversations on an as-needed basis with my counterpart. We start with e-mail and then set up phone calls. I talk to his employees via email but only call them when necessary.

There’s been some turnover, but impressively no one has quit the team abruptly. All departures were prearranged prior to starting an assignment.

What did you find most impressive about them?

Their aptitude stands out. I spent a day educating them on pharma and our verticals; they picked it up right away. I care about that competency the most at this point.

Are there any areas they could improve?

Everyone has the capacity to improve. In our business, there’s a lot of rejection and, as with anyone, they should work to stay on target despite hearing “no” from colleagues.

Do you have any advice for potential customers?

Companies in our sector use RPO firms for additional resources, but don’t always fully consider management or expectations. The client needs to be very transparent with expectations. Don’t forget that it takes time to establish that understanding.