Kreatik

BACKGROUND

Please describe your company and position.

I am the Head of Digital, Director, Digital Product of LUX MED Sp. z o.o.

Describe what your company does in a single sentence.

Biggest private healthcare service provider in CEE

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kreatik to accomplish?

• Get knowledge on available digital health solutions for diabetes & hypertension patients in PL
• Get knowledge on as-is health monitoring behaviors of D&HT patients
• Get knowledge on as-is doctors' behaviors and needs related to D&HT treatment

SOLUTION

How did you find Kreatik?

Referral

Why did you select Kreatik over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Referred to me

How many teammates from Kreatik were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SOW consisted of running quality and quantity surveys with representative groups of diabetes & hypertension patients and doctors to understand and catalogue both groups behaviors, practices and needs in relation to available digital solutions (e.g.automated measurement thru wearables, semi-automated diagnosis etc.). Additional stream focused on mapping digital solutions available on PL market and creating possible product proposition.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Outcome products consisted of PPT/PDF documents summarizing each project stage (ie. quality research w/patients, quantity research w/patients, doctors' research, market benchmarking).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Flexible, adjustable, open to change, early informing on every risk / obstacle noticed

What was your primary form of communication with Kreatik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They demonstrated flexibility, a friendly approach, professionalism, and a can-do attitude throughout the project.

Are there any areas for improvement or something Kreatik could have done differently?

Kreatik went above our expectations in terms of value for money and their maturity. Overall they overachieved the goals.

BACKGROUND

Please describe your company and position.

I am the Product Owner of DAC Software Polska Sp. z o.o. AGILE SOFTWARE COMPANY

Describe what your company does in a single sentence.

Long-term car rental and sales. We love bringing people and cars together.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kreatik to accomplish?

• Market analysis and consultation
• UX/UI design

SOLUTION

How did you find Kreatik?

Referral

Why did you select Kreatik over others?

• Great culture fit
• Good value for cost
• Referred to me
• Other

How many teammates from Kreatik were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kreatik designed the mockups for online ordering in detail according to our vision, description and need. The project included changes to the website and adaptations to the new product, the design of each stage of the order, taking into account the logic of the company's processes, as well as the customer space covering the subsequent stages up to fulfilment and delivery of the vehicle to the customer.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The implemented design was quickly adopted. As a result, the product is perceived as simple and enjoyable.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Kreatika team worked very well with us. It reacted to change requests, but also gave recommendations in situations of difference. Needs for subsequent designs were received in a timely manner. They were a great team with substantive knowledge and experience. Quick to visualise our visions and goals. Perfect fit.

What was your primary form of communication with Kreatik?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Designers' and project managers' approach. Deep project focus , feeling the needs of potential clients, identifying with the project and the development team. Organising work to meet deadlines.

Are there any areas for improvement or something Kreatik could have done differently?

No. I think the team I worked with, especially Paulina M., Paulina F. and Veronika are amazing. Committed. Focused on their goals. Supportive and quick to respond. I think so too, that together they will realise many more wonderful projects.

BACKGROUND

Please describe your company and your position there.

Marketing Specialist at Lisner, the leader in the Polish market for herring preparations, salads and sandwich spreads. As a company we want to be the most desired and innovative supplier of ready-to-eat chilled products for customers across Europe.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kreatik?

We hired Kreatik for a complete redesign of our company website. At the time, we were undergoing a rebranding effort and wanted to showcase our diverse product portfolio and position ourselves as an expert and leader in the market. Kreatik was the perfect fit for our needs, and we were very pleased with the outcome.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor based on a recommendation. We heard good things about Kreatik and decided to reach out to them.

Describe the project in detail and walk through the stages of the project.

Working with Kreatik was a highly successful and enjoyable experience. Together, we were able to create unique and captivating designs for our website. The process involved a series of workshops, feedback sessions, and consultations with experts.

Throughout the project, Kreatik was highly dedicated and attentive, always striving for excellence in their work. The final result was a well-designed website that exceeded our expectations and set the stage for continued collaboration and design expansion in the future.

How many resources from the vendor's team worked with you, and what were their positions?

The team composition at Kreatik consisted of a highly skilled and experienced Project Manager, a talented UX Designer, and a creative UI Designer, as well as a dedicated development team.

The combination of these experts allowed for a comprehensive approach to the project, ensuring that all aspects were thoroughly thought out and executed to a high standard. The team members worked seamlessly together, with open communication and a strong collaboration, resulting in the successful completion of the project.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The outcomes from the project have been truly remarkable and demonstrate a clear progress and success. Our website now serves its intended functions flawlessly and has a sleek, professional look that has received numerous compliments from our customers.

The website is user-friendly, easy to navigate, and is providing an excellent user experience. The collaboration with the team at Kreatik has enabled us to achieve our goals and deliver a high-quality website that meets the needs of our business and our customers.

The site is performing exceptionally well, and we are seeing increased traffic, engagement, and customer satisfaction. We are thrilled with the results and highly recommend Kreatik to anyone looking for a talented and reliable web development partner.

How effective was the workflow between your team and theirs?

The workflow between our team and theirs was highly effective and seamless. They made sure that all lines of communication were open, and they were always responsive to our requests. Their team was well organized and highly efficient, and they consistently met all of their deadlines.

This allowed us to focus on our core responsibilities, while they handled the technical aspects of the project. Throughout the project, they proactively kept us informed of their progress and addressed any concerns that we had in a timely and professional manner.

Their team was truly a pleasure to work with, and they consistently went above and beyond to ensure that our project was a success. We were highly impressed with the level of collaboration and coordination between our teams, and we would not hesitate to work with them again in the future.

What did you find most impressive or unique about this company?

What we found most impressive about this company was their unwavering commitment to excellence and their exceptional attention to detail. From the very beginning, they made sure that they understood our needs and worked closely with us to develop a customized solution that met all of our requirements.

Throughout the project, they were highly professional, knowledgeable, and always responsive to our requests. The end result was a high-quality product that exceeded our expectations.

We were also very impressed with their flexibility and willingness to go the extra mile to ensure that we were satisfied with their services. Overall, our experience working with this company was truly outstanding, and we would highly recommend them to anyone in need of exceptional and reliable services.

Are there any areas for improvement or something they could have done differently?

From our perspective, Kreatik provided exceptional services and exceeded our expectations in every way. Their team was highly skilled, professional, and always went above and beyond to ensure that our project was a success. Throughout the process, they listened to our needs and made sure that all of our requirements were met.

We cannot think of any areas for improvement, as our experience working with Kreatik was truly outstanding. Overall, we were extremely satisfied with their services and would highly recommend them to anyone looking for a reliable and trustworthy partner for their projects.

BACKGROUND

Please describe your company and your position there.

Marketing Manager at a consulting company specializing in VAT compliance and taxation. We offer comprehensive support in the scope of VAT compliance, tax audits, tax consultancy, and FBA inventory movement reports.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kreatik, and what were your goals?

Our company website was created a few years ago and did not match our new branding. Moreover we have noticed that it does not generate enough traffic and leads. We decided to invest in the new website which will be more user friendly and will match the company's new development strategy. We wanted to bring our website up to date and match a new branding.

The website needed to be easy to use for our potential clients. That is why an excellent UX and UI was very important to us. Another goal was to increase the website traffic and bring us much more enquiries throuh the contact form.

SOLUTION

How did you select this vendor and what were the deciding factors?

We selected this vendor after careful consideration of several options. We initially reached out to them through they website and expressed interest in working with them. We then scheduled several meetings to discuss their experience and approach to projects. Ultimately, we chose this vendor due to their extensive experience and their ability to understand our needs and provide tailored solutions.

Kreatik demonstrated a clear understanding of our requirements and a commitment to delivering high-quality results, which set them apart from the other options we considered.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The project was a comprehensive effort to revamp our website and improve the user experience. After selecting Kreatik as our vendor, we had several meetings, including a large workshop, to discuss our goals and requirements. During the project, we had daily meetings with our project manager, Eliza, who kept us informed of the project's progress and made sure that we were satisfied with the direction and outcome of the project.

Kreatik's attention to detail, commitment to customer satisfaction, and ability to provide tailored solutions made them a valuable partner in the successful completion of the project.

How many people from the vendor's team worked with you, and what were their positions?

The team from Kreatik consisted of a Project Manager, UX Designer, a UI Designer, and the development team. This diverse group of professionals brought a range of expertise to the project and allowed for a well-rounded approach to problem-solving and project execution. The collaboration between the team members was seamless, leading to the successful completion of the project.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project resulted in a noticeable improvement in the company's online presence, with the newly designed website reflecting a professional image and positioning them as a leader in their industry. The website's user experience was significantly enhanced, resulting in an increase in engagement and conversions.

Describe their project management style, including communication tools and timeliness.

We had weekly catch ups with their project manager to find out about the progress. We have used email, teams and google docs to communicate smoothly.

What did you find most impressive or unique about this company?

What I found most impressive about this company was their commitment to delivering high-quality work and their focus on customer satisfaction. Their attention to detail and ability to provide tailored solutions to meet specific needs was also noteworthy. Additionally, their transparent and professional approach to business made working with them a positive experience.

Are there any areas for improvement or something they could have done differently?

While there were no major areas for improvement, there may have been small opportunities for fine-tuning certain processes to enhance efficiency and productivity. However, overall, the company demonstrated a strong commitment to quality and customer satisfaction and consistently exceeded expectations.

BACKGROUND

Introduce your business and what you do there.

I’m a general manager at CD PROJEKT RED STORE, an online store selling merchandise to the fans of our games.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kreatik?

We were looking for someone to help us with e-commerce strategies regarding foreign sales.

SOLUTION

What was the scope of their involvement?

Kreatik provided us with their marketing strategy and consultation services that started with the implementation of discovery workshops. We worked together to identify our KPIs and the stakeholders involved in the process, and came up with strategies for our products and marketing efforts.

Additionally, they provided us with research on upcoming trends, market conditions, and competitors to guide us through. We then used everything they prepared for us and started doing business outside Europe.

What is the team composition?

We mainly interfaced with a marketing strategist and two researchers.

How did you come to work with Kreatik?

What convinced me that Kreatik would be a great fit for this project was their innovative and structured ideas to drive success.

How much have you invested with them?

We invested more than $5,000.

What is the status of this engagement?

We worked together from January–May 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Kreatik managed to provide us with the tools and strategies to start selling our products and for me, that’s a true measure of success.

How did Kreatik perform from a project management standpoint?

They performed well from a project management standpoint, followed up with every aspect of the project consistently, and kept track of all our meetings.

They took really good care of us as customers and enabled us to efficiently use our timelines.

What did you find most impressive about them?

We were impressed with their ability to understand our business quickly.

Are there any areas they could improve?

They could diversify and offer more services we can use for our business.

Do you have any advice for potential customers?

I’d advise you to communicate with them as much as possible to understand their entire service because they don’t publish their entire business on their website — it’s up to you to find out what your needs are so you can provide them with a clear outline of your goals.

BACKGROUND

Please describe your company and your position there.

I am a Business Developer at MTA Digital Marketing Agency. I am responsible for implementing and coordinating the company's business plan and maintaining contact with our key partners and clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kreatik?

We were looking for a partner who would share with us knowledge in creating engaging creative/visual (graphic/video) materials. Successfully we found Kreatik who designs and delivers them for our clients.

SOLUTION

How did you select this vendor and what were the deciding factors?

We noticed Keratik outstanding portfolio and were impressed by their projects completed for various of B2C and B2B clients. After we met the team and discussed the particular project cooperation, we understood their approach and were impressed by their great attention to detail. After we discussed the scope of work, we received the recommendations we were looking for.

Describe the project in detail and walk through the stages of the project.

At first, we discussed our needs and defined the field of cooperation in the particular project. Since we have less experience in creating engaging creative graphic and video materials, we asked Kreatik for their recommendations, which they delivered shortly.

During the executive part of our cooperation, we were in touch with Kreatik team members all the time and worked transparently together on the visuals for the project. Thanks to Kreatik we received the creative materials that were innovative, engaging and supported our PPC campaigns. During our cooperation we operated on tools such as Asana, Notion, Google Meet and Slack.

How many resources from the vendor's team worked with you, and what were their positions?

In total, we worked with three specialists from Kreatik team: a skilled PM, a full of ideas Creative Director and supporting Head of Delivery.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The results of our cooperation can be easily spotted in Kreatik portfolio. During the cooperation, the progress was constantly reported during regular online meetings. During the meetings, in addition to the results, we received recommendations for further creative tasks in the future.

How effective was the workflow between your team and theirs?

We held weekly meetings to discuss the ongoing project progress. The workflow was effective thanks to clear and accurate communications with Kreatik team as well as the process approach. Our communication was smooth thanks to Google Meet, Slack, Notion and Asana tools.

What did you find most impressive or unique about this company?

Kreatik was an extremely skilled and creative partner who delivered outstanding results on time. The effects of our cooperation were beyond our imagination in a positive meaning. The level of their creative approach and out-of-the box thinking was unique to us.

Are there any areas for improvement or something they could have done differently?

We were satisfied with the results that Kreatik delivered. The cooperation with Kreatik team members went smoothly. Thanks to them, we managed to achieve the results we desired. We didn't notice anything that might need improvement.

BACKGROUND

Please describe your company and your position there.

I'm a Vice Director of Marketing at GetResponse. Our company is the world’s leading marketing automation software for small and large businesses. We help companies grow their audience, engage with their customers, and boost online sales.

With over 30 tools in one easy-to-use platform, they can transform their online marketing and bring tangible results. It allows users to create and send email campaigns, create landing pages, run webinars, generate leads with signup forms, and automate marketing.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kreatik?

We needed support in developing creative concepts and creating visual materials depending on current needs. We were looking for a long-term partner who would deliver us a monthly package of working hours from a graphic designer, motion designer, and project manager to use for bigger marketing campaigns as well as our daily projects.

SOLUTION

How did you select this vendor and what were the deciding factors?

We got a recommendation from a trusted partner that Kreatik might be the right fit for us, after several chats with different agencies and a test project with a couple of them based on Kreatik's great work we selected them from the shortlist.

Describe the project in detail and walk through the stages of the project.

Seeing Kreatik's designs and how they work after a trial order and checking their capabilities, we trusted them and regularly ask for support in creating visuals for our most important campaigns as well as ongoing design tasks. Kreatik creates banners for social media, paid display campaigns, gifs, and 2D animations, as well as visual projects for dedicated web pages. From time to time, we meet at brainstorming sessions and work together to develop creative ideas.

How many resources from the vendor's team worked with you, and what were their positions?

There are several designers that work on our projects, but our points of contact are mainly: 

• Head of UI Design - Joanna
• Content Manager - Magdalena
• New Business Manager - Wojciech

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

So far, we have cooperated with Kreatik on several projects, including the Freemium plan launch campaign for the needs of which they created banners for our paid channels in several language versions, gifs, graphics, and 2d animation. For current needs, Kreatik also creates visuals for landing pages dedicated to our services and templates for social media and paid platforms.

How effective was the workflow between your team and theirs?

Communication with Kreatik is very efficient. We operate on tools such as Jira and Slack. As a result, the entire process runs smoothly for many tasks. We have the support of a project manager from Kreatik, who ensures deadlines and conducts ongoing communication with us. The tasks are performed on the set dates. We are also informed about the status of work on given tasks on daily basis. They're fast to deliver the work and apply feedback.

What did you find most impressive or unique about this company?

Kreatik definitely presents that mix of strategy, creative conception, and timely execution. Mainly their creative and design skills as well as fast delivery of the work. They offer a high-end quality of their design and animation projects and are always delivering on time, even under big-time pressure. We were looking for a Creative Agency capable of delivering creative concepts and big ideas from scratch.

Are there any areas for improvement or something they could have done differently?

Nothing comes to mind.

BACKGROUND

Please describe your company and your position there.

I am the JuniorTrade Marketing Specialist in Żabka Polska sp. z o.o., the largest chain of small grocery stores operating in Poland on a franchise basis, established in 1998.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kreatik?

We needed support during the opening of the first Żabka stores in particular cities in Poland. We asked Kreatik for communication strategy and implementation of promotional activities.

SOLUTION

How did you select this vendor and what were the deciding factors?

Kreatik came to us willing to cooperate. At that time, we were conducting a tender for the creation of communication and proposals for activities related to the opening of new stores, to which we invited Kreatik. Their proposals met with our interest.

Describe the project in detail and walk through the stages of the project.

At the beginning, we asked Kreatik to present communication and promotional activities proposals for the opening of our new stores. Kreatik approached the matter very honestly. Before we were shown the offer, we received specific questions related to the offer on the basis of which Kreatik developed the concepts. Ultimately, we were offered three concepts from which we chose one. Kreatik showed not only creativity but also an understanding of our strategy and market positioning. Later on, Kreatik was responsible for creating promotional materials that were in line with the assumptions of the previously chosen concept.

As part of the promotion, Kreatik designed graphic materials - KV, posters, leaflets, discount coupons and coffee mug wraps. We could count on timeliness and professionally made promotional materials. Kreatik was also responsible for the production of some of them.

How many resources from the vendor's team worked with you, and what were their positions?

At the beginning, we had contact with CEO Maria Połońska, who is a strategist, and with New Business Manager Wojtek Górnaś. At a later stage, we also had contact with Agnieszka Mieszała, who is the Project Manager. We know that more people were involved in the project, such as UX Designer, Graphic Designer and Content Manager.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The actions on the occasion of the opening of new stores were received positively by the residents, which was our goal. Customers willingly used promotional activities prepared for them.

How effective was the workflow between your team and theirs?

Kreatik was very communicative and timely at every stage. During the cooperation, we felt that Kreatik is a reliable partner for cooperation. We could also count on their quick reactions when we needed changes and their help in the project.

What did you find most impressive or unique about this company?

Kreatik showed not only creativity in the proposed solutions, but also did not forget about our assumptions, the needs of our clients and the current situation. We also received proposals for actions for the period of the pandemic. The cooperation at the implementation stage showed that Kreatik fulfills its obligations on time. Communication went very smoothly. We had constant contact with the Project Manager from Kreatik and we were kept informed about the stage of their work.

Are there any areas for improvement or something they could have done differently?

I am not able to say any things that could have a negative impact on cooperation with Kreatik. Their flexibility, quick response time and project manager service were really top notch.

BACKGROUND

Please describe your company and your position there.

I am the Head of Marketing responsible for the marketing support across digital and non-digital channels of all our investments in Tree Development Group - top real estate company. The company has been operating on the market for over 13 years. We offer flats, apartments and houses in intimate housing estates distinguished by an attractive location.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kreatik, and what were your goals?

We wanted the website to reflect the prestigious nature of the investment, and at the same time to be modern, quick and easy to edit. UX design was also important to us - we wanted potential apartment buyers to be able to use a intuitive website.

SOLUTION

How did you select Kreatik and what were the deciding factors?

Kreatik convinced us with experience in designing websites and the rich portfolio of websites of various types. We also knew that they had previously been awarded for the design of other projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The first stage of our cooperation was to establish the inspiration in the context of the logo, then the agency proposed a logo and brand book design. We started working on the website from working on mock-ups, then, based on inspiration, the design of the main page and subpages was created.

fter our approval, Kreatik moved to website development. At the last stage of our cooperation recent changes have been made and all content has been completed.

How many people from the vendor's team worked with you, and what were their positions?

Our contact was Agnieszka - Account and PM and she coordinated the entire project. During her vacation, Dawid, Head of Delivery, replaced her. I did not have direct contact with other employees, but the team working for us certainly included UX designer, UI designer and web developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are pleased with the possibility of simply editing of the website, which was very important to us from the very beginning. We are also pleased with the website design. Our satisfaction may be confirmed by the fact that we are just starting cooperation with the Kreatik agency on the website for the next investment.

Describe their project management style, including communication tools and timelines.

The work proceeded according to the schedule and any shifts were always communicated. Every week we received a weekly report with completed and planned tasks. We have communicated by e-mail and telephone, and we discussed mock-ups and graphic designs together in the Invision web application.

What did you find most impressive or unique about this company?

We were really confident in Kreatik's abilities and experience in the industry. During our cooperation on the new website, we consulted the team on UX solutions and tools and we could always count on professional support.

Are there any areas for improvement or something they could have done differently?

Due to the complex decision-making process in companies like ours, Kreatik should assume longer time for customer feedback and more than one round of corrections. Besides, I don't see any need to change the way the agency works.

BACKGROUND

Please describe your company and your position there.

I'm HR Coordinator in Orbico Group responsible for employer branding activites, builiding employees engagement and digitalization HR processes. Orbico Group is No. 1 distributor in Europe, which was founded in 1987. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kreatik, and what were your goals?

Digitalization of the current HR solution, which functions only in the traditional paper version, and which is used mainly by office and warehouse employees. The solution is a 'thank you cards', a way to thank colleagues for their support in their daily work - in the spirit of feedback.

SOLUTION

How did you select Kreatik and what were the deciding factors?

Through an organized tender. When talking to external companies, we took into account the size of the organization, international experience, understanding of the project, and potential ideas for the development of the application.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Once we selected Kreatik we had two discovery meetings to discuss our goals and objectives. Within first two weeks we received mockup and initial design of the applicaton. After internal agreement with our HR Director an HR&CD team, we provided the feedback and Kreatik finalized the all changes.

After our approval, Kreatik started designing the website. Then we got a test environment that helped us catch potential bugs. After one round of corrections, the application was transferred to our internal server.

How many people from the vendor's team worked with you, and what were their positions?

We were assigned a project manager to support us and serve as the main point of contract throughout the project. The Project Manager always attached an additional person on the copy, who took over the project in the moment of absence. The terms of the contract were agreed with the owner of the company.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After the first month of launching the application, employees almost 1,500 thank-you cards. This means that 50% of the Orbico e-mail users received cards. It is a huge success! We are planning further communication campaigns that will support the operation of the tool and remind employees that it is worth to appretiate others.

Describe their project management style, including communication tools and timelines.

The Project Manager assigned to the project sent action plan status with an update every week. At the time of difficulties or possible delays, we were informed on a regular basis. 90% of communication took place via e-mail. This form of cooperation allowed us to keep up to date with the project and report any difficulties to the management board in advance.

What did you find most impressive or unique about this company?

Our cooperation was certainly helped by the understanding of the project and an individual approach. Due to the fact that Kreatik had a similar solution in its organization, we quickly found a common language.

From the very beginning, clear rules of cooperation, assigning a project manager, open and transparent communication was our success. During the project implementation, the company proposed additional application functionalities that were not planned in the first phase of implementation.

It showed us that Kreatik is focused on the customer and his satisfaction, and not on closing another project.

Are there any areas for improvement or something they could have done differently?

The only area for improvement is taking into account large organizations in which the decision-making process is quite long before specifying the time for signing the contract in the action plan. Communicating contentious points of the contract to customers during the second meeting or sending the draft contract at the negotiation stage can speed up the proces.