What evidence can you share that demonstrates the impact of the engagement?
The website is much better than the previous one. People are impressed with the functionality and graphics. However, I have received some negative opinions regarding graphics, and we’re sorting that out with Kreatik. I let them know that we should maybe do a bit of listing on the website. We deal with designers and architects who are very particular.
How did Kreatik perform from a project management standpoint?
Their project management was the best part of working with them. I’m not experienced with websites, and they really guided me through everything. They were also very organized. They met deadlines and reminded me about them, and also emailed me constantly asking what was needed. They were the ones making sure we met our deadlines. I could maybe be the person responsible for the small delays. They patiently answer my emails, even now, to guide me through the website.
What did you find most impressive about them?
I have no comparison. The previous website was from 20 years ago, so the new website was a huge step towards progress. They put all the tables in Excel, and they were always reminding me about our deadlines.
Are there any areas they could improve?
The only negative aspect was the price, because they aren’t cheap. I received much cheaper offers from other companies. There were a lot of problems and new ideas during the whole website creation progress, but each new idea had a new price. When working with someone, hope remains that they will give a better price or discount for further steps. However, with Kreatik, new prices were attached to new functionalities.
Do you have any advice for potential customers?
Study the architecture they provide. I thought it was going to be flexible, but it wasn’t. They really worked hard on that initial offer, because all the other offers were very general. They designed the whole website at the stage of offering. My mistake was failing to discuss functionalities prior to having to add them, which ended up costing me extra money.