AI EMR Platform Development for Health Services Organization
Featured Review-
AI Development Custom Software Development
- $200,000 to $999,999
- Mar. 2024 - Feb. 2025
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
"They weren't simply focused on building software — they took the time to understand our clinical workflows."
- Other industries
- Rochester, New York
- 10,001+ Employees
- Online Review
Krasty Soft built a custom AI-native electronic medical record (EMR) platform for a health services organization. The solution featured patient record management, clinical documentation, and care coordination.
The platform reduced clinical documentation time by 40%, achieved over 60% patient portal adoption, and cut appointment-related administrative inquiries by 30%. Krasty Soft's team demonstrated strong technical expertise, a deep understanding of healthcare operations, and a proactive approach.
BACKGROUND
Introduce your business and what you do there.
I’m a resident doctor at an integrated health services organization providing comprehensive medical care, specialty services, senior care, and clinical trials across Western and Northern New York through hospitals, clinics, and other facilities.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Krasty Soft?
We hired Krasty Soft to help modernize our digital healthcare infrastructure by building secure, scalable solutions that improve both clinical operations and patient engagement. Our primary objectives were to develop a custom AI-native electronic medical record (EMR) platform tailored to our providers' workflows, build a patient-facing web and mobile application that simplifies appointment scheduling, secure communication, and access to health information, and deliver a HIPAA- and SOC 2-compliant solution that automates administrative tasks, improves operational efficiency, and provides a scalable foundation for future AI-driven healthcare innovations.
SOLUTION
What was the scope of their involvement?
Krasty Soft provided end-to-end product development services, working closely with our clinical, administrative, and IT teams from discovery through deployment. They began by analyzing our existing workflows and gathering requirements to ensure the solution aligned with the needs of both healthcare providers and patients.The primary deliverable was a custom AI-native electronic medical record (EMR) platform with features such as patient record management, AI-assisted clinical documentation, appointment scheduling, care coordination, secure messaging, and configurable provider workflows. They also developed a patient-facing web and mobile application that allows patients to book appointments, complete intake forms, access medical information, receive reminders, and securely communicate with their care team.In addition, Krasty Soft designed the user interface, built the cloud-based infrastructure, developed APIs and third-party integrations, implemented role-based security controls, and ensured the platform met HIPAA and SOC 2 compliance requirements. The engagement also included quality assurance, user acceptance testing, deployment support, and post-launch refinements. Throughout the project, their team proactively recommended workflow and usability improvements, several of which became valuable features in the final solution.
What is the team composition?
We worked with 6–10 teammates from Krasty Soft.
How did you come to work with Krasty Soft?
Someone referred Krasty Soft to me. I chose them over other options because they were a great culture fit, offered good value for the cost, and had company values that aligned with ours.
How much have you invested with them?
We spent around $200,000 to $999,999.
What is the status of this engagement?
We worked together between March 2024–February 2025.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
The project delivered measurable improvements across both clinical workflows and patient engagement. AI-assisted documentation reduced the time providers spent on routine charting by approximately 40%, allowing clinicians to spend more time with patients. Within the first several months after launch, more than 60% of eligible patients adopted the new patient portal for appointment scheduling, secure messaging, and accessing medical information.We also saw roughly a 30% reduction in appointment-related administrative inquiries as more patients used the self-service features. Consolidating key workflows into a single platform improved operational efficiency, reduced manual processes, and provided a scalable digital foundation that supports future AI-driven enhancements across our healthcare services.We tracked several operational and adoption metrics throughout the rollout to evaluate the platform's impact. Key KPIs included provider documentation time, patient portal adoption, appointment self-service utilization, administrative support volume, and user satisfaction.After implementation, provider documentation time decreased by approximately 40%, patient portal adoption exceeded 60% within the first few months, and appointment-related administrative inquiries dropped by around 30% as more patients scheduled appointments and accessed information independently. We also collected feedback from clinicians and administrative staff, which indicated higher satisfaction with the streamlined workflows, improved usability, and reduced administrative burden compared to our previous processes.
How did Krasty Soft perform from a project management standpoint?
Krasty Soft's project management was excellent from start to finish. They established a clear delivery roadmap with well-defined milestones, communicated progress consistently, and maintained complete transparency throughout the engagement. Every major deliverable was completed on schedule and within the agreed budget, which gave us confidence in the project's direction.Their team was highly responsive whenever questions or new requirements arose. They listened carefully to feedback from our clinical, administrative, and IT stakeholders, quickly incorporated requested changes, and proactively suggested improvements that enhanced the final product. Regular virtual meetings, progress updates, and demonstrations kept everyone aligned, making it easy to track progress and address issues before they became obstacles. Overall, they were organized, dependable, and collaborative, making them a trusted technology partner throughout the project.
What did you find most impressive about them?
What impressed us most was Krasty Soft's ability to combine strong technical expertise with a genuine understanding of healthcare operations. They weren't simply focused on building software — they took the time to understand our clinical workflows, compliance requirements, and long-term objectives, which resulted in solutions that were practical and easy for our teams to adopt.Their proactive approach also stood out. Rather than waiting for direction, they regularly suggested new ideas and workflow improvements that aligned with our business goals. Several of those recommendations became valuable features in the final product. Their knowledge of AI, HIPAA, and SOC 2 compliance, combined with their collaborative mindset and commitment to delivering business value, made them feel like an extension of our own team rather than just an external development partner.
Are there any areas they could improve?
Overall, we were very satisfied with the engagement and the quality of the final solution. If there was one area for improvement, it would be providing more end-user training materials and self-service documentation ahead of major feature releases. While their team was always responsive and available to answer questions, having additional video tutorials and user guides available earlier would have helped some clinicians and administrative staff become comfortable with new features more quickly.
Do you have any advice for potential customers?
They consistently met our expectations, communicated effectively, and adapted to feedback throughout the project. We would be happy to work with them again on future healthcare technology initiatives.
RATINGS
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Quality
5.0Service & Deliverables
-
Schedule
5.0On time / deadlines
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Cost
5.0Value / within estimates
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Willing to Refer
5.0NPS
