Kloc Technologies

BACKGROUND

Introduce your business and what you do there.

I own a consumer tech brand. We are into the e-commerce space and we manufacture and market our products on e-commerce channels.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kloc Technologies?

We were trying to get our website up and running on a Shopify platform. That’s why we were looking for someone to help us design and build our website. As a result, we approached Kloc Technologies to help us with the implementation.

SOLUTION

What was the scope of their involvement?

We gave them the framework and the team built the site from scratch. It was a full-blown e-commerce site. We wanted them to follow our design, guide book, and brand book to make sure that we had the functionality of some of the features such as the cash delivery features.

The team worked on making sure the look and feel of the website were great, and they integrated the right templates into our platform. Kloc Technologies also made sure that we could receive our emails from the Shopify site. Currently, they’ve been providing regular maintenance for the company.

What is the team composition?

I mostly communicated with Abhisarika (Director). She’s the one who spearheaded the project. 

How did you come to work with Kloc Technologies?

We reached out to Shopify India, and we asked them their preferred vendors. They mentioned Kloc Technologies is based in Bangalore, and it was convenient because we could communicate in the offices in the same city. 

How much have you invested with them?

We spent around $10,000–$15,000. 

What is the status of this engagement?

Our project ran from July–December 2019. The first phase ended in October and the second phase ended in December.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The biggest thing was the project being completed on time. Kloc Technologies was able to implement all the functionalities and design we asked for and that it conformed to whatever we needed. 

How did Kloc Technologies perform from a project management standpoint?

They had a thorough project management process. They shared the roadmap and showed us when we completed certain aspects of the project. The calls came directly with me, but my team led the project and they met once every two weeks to go over the roadmap. During the meetings, Kloc Technologies also showed what we accomplished, our pain points, and what needed to be done for things to be completed.

What did you find most impressive about them?

Their technical skills were good and their communication skills were excellent. Their ability to ensure the project gets done on time had been impressive. They were easily available in order to prevent any hiccups.

Are there any areas they could improve?

If you compare their technical skills with Western countries, there may be a little bit of room for improvement in certain aspects. However, I think those applications are still new in India and perhaps, once they’re exposed to it, they can easily pick it up. The key is for them to be exposed to the upcoming technologies of the latest apps, and that way they can quickly understand things. 

Do you have any advice for potential customers?

Make sure that you’re communicating because they value that. Just be upfront and let them know what you mean and what you expect. They’ll definitely step up and get the work done. 

BACKGROUND

Introduce your business and what you do there.

I’m one of the managers. We have two businesses. Select Style is a wallpaper company and TLC Service is a business that installs wallpaper and does painting integrating. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kloc Technologies?

TLC Services is a business that installs wallpaper Select Style has been involved in. A lot of our clients of TLC Service would ask us to supply wallpaper in tenders that the interior designers specified and we’d set up all these different trade accounts. Then, we had a number of trade accounts that went to sell the products for ourselves, so we thought we would start a Shopify website.

SOLUTION

What was the scope of their involvement?

We’ve been trying to capitalize on the opportunity that we had with all the different trade accounts because we’ve been selling to clients that had already requested wallpapers that we had all the trade rights for. We aimed to email the people who bought wallpapers on our Select Style website and offer them installation services by TLC Service. 

I made a slideshow with around 130 different slides of exactly what I wanted from various pages of the website to look like, mainly the product and search page. It was all static images and I also included a wallpaper calculator that I want to go in there, the team just needs to make it work. 

Basically, the wallpaper calculator is important in terms of identifying the height and width of the wall. It can also calculate how many rows of wallpaper are required to cover a particular wall. Developing the calculator is quite complex because there are many considerations that the team needed to think about such as the difference of each wallpaper pattern. For instance, those with wallpaper pattern repeats have a different computation. In addition, they also help with designing the homepage and Klock Technologies also provides SEO services. 

What is the team composition?

Three people are working with us.

How did you come to work with Kloc Technologies?

I wasn’t given a lot of budget for the projects. I came up with the slideshow with the design that is so specific because I wanted to make sure that whoever we hired to do the job will do exactly what I want. I liked the fact that they went through my slide presentation and came back to me with a few questions. 

They were different than other companies who just gave me pricing and I wasn’t confident that they fully understood my idea. Their offered price was also competitive. 

How much have you invested with them?

We’ve spent $3,000 AUD (approximately $2,200 USD). For the SEO, we spend $800 AUD (approximately $600 USD) per month.

What is the status of this engagement?

Our partnership began in January 2020, and it's ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since I gave them a really specific static image of what I want things to look like, they’ve been able to encapsulate that. The team has followed my instructions. 

How did Kloc Technologies perform from a project management standpoint?

They gave some suggestions. Moreover, they’ve provided a point of contact I can coordinate with — he arranges the calls so that I can go over things with their team. He has done a really good job. 

What did you find most impressive about them?

Kloc Technologies have been patient with me and they work with my schedule. There was a time I went on holiday for five weeks and the project got delayed, but they’ve been able to adjust to that. For the services they don’t provide, they’ve referred me to a partner that they do a lot of work with. Overall, they’ve been responsive and really helpful. 

Are there any areas they could improve?

I can’t ask for more since they’ve offered a good deal. It’s also the reason why I gave them a bonus. 

Do you have any advice for potential customers?

Kloc Technologies just make it really easy, but what has helped me is that I've had a clear plan from the beginning. I did a lot of market research and I looked at other websites. From there, I figured out how I wanted pages to look. 

BACKGROUND

Please describe your company and your position there.

Owner / Creative Director

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

Kloc Tech helped me to create two shopify stores. One of the stores is for regular online streetwear apparel, and the other is for apparel and music.

On the streetwear apparel side, we specialize in silicone sculpted apparel as well as apparel made from more commonly known fabrics.

Having, such a niche market in silicone sculpted apparel created some challenges in regard to how to calculate price and weight as well as how to showcase and explain this non-traditional product.

Kloc did I great job helping us overcome all the challenges that presented themselves, and would not stop until we were completely satisfied with the end results!

SOLUTION

How did you select Kloc Technologies and what were the deciding factors?

We saw Kloc as a recommended consultant on Shopify, and went with them on a whim. It ended up being a fantastic decision!

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had an initial meeting to discuss our goals over Skype. Then, Kloc presented us with the project steps, key deliverables, and guided us through the technologies used all the way to completion.

It is worth noting, that even after completion we still keep in touch them for any extra work needed that comes along.

How many people from the vendor's team worked with you, and what were their positions?

We worked with between one to four different team members; however mainly two were our point of contact.Their roles were manager and lead designer / engineer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

I was in close contact with Vishal and Priyanka at Kloc, and I must say they did an amazing job of answering all of my questions and making sure our sites could be the best that they could be!

I am very grateful for all of their hard work even until today.

Describe their project management style, including communication tools and timelines.

Our communication was primarily through Skype and sometimes email. I could contact them any time of the day, and they would always respond to my inquiries as soon as possible. Most of the time, I had a reply back within hours.

What did you find most impressive or unique about this company?

Great communication and awesome work! Thanks for not only doing a great job, but also making us feel like family.

Are there any areas for improvement?

I wish they had a sales and marketing department that could help us more in that area.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Raw Nutritional and we sell vegan protein, superfoods, and eco-friendly kitchen items online and in stores. We also own a sports manufacturing facility that produces vegan sports supplements.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kloc Technologies?

We previously worked with a firm that was charging us excessively for just minimal work. We needed someone to redesign and develop our website — specifically on the front page.

SOLUTION

What was the scope of their involvement?

The majority of their work is on the design aspect of our Shopify site. They updated our front page and provided highlights of every product. 

They also customized the collection on the product page and how it was shown. Moreover, the team did some design work for the page banners. Right now, they’re mostly working on the interface to make it more user-friendly.

Kloc also manages the liquid code in the backend of the website.

The nature of the work is always changing depending on the issue on the website. At the start, they only worked on the homepage, but now they’re working more on the blog section or if there are any issues with the coding. We buy a bank of hours and allot each task with the hours they worked on it. Every time I send them a task, they remove the appropriate amount of hours from the block I purchase. They don’t quote me for every project — they just work on it and I trust them for the hours they’re doing.

What is the team composition?

Initially, I spoke with Abhi (Director). She then transferred us to one of her colleagues, Vishal (Project Delivery and Client Relationship Manager), who I regularly kept in contact with since then.

How did you come to work with Kloc Technologies?

Their team was featured on the Shopify website as one of the top experts in the field. We contacted them and didn’t even try to contact any other company because we were already satisfied with their firm from the start.

Their pricing is also better compared to the previous firm we worked with — especially with all the service they provide.

How much have you invested with them?

At this point, we’ve invested around $5,000–$10,000 maximum.

What is the status of this engagement?

We started working together in January 2020 and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We can’t really scale their work based on the sales we do from our website because there are so many variances that can change that—like our monthly promos and returning customers. However, their ability to precisely accomplish a task has been on point and done perfectly.

If things aren’t clear enough, I correct them and they will work on the changes immediately. We never have to wait a long time before changes are implemented.

I know many people love our new website as we haven’t had any negative feedback regarding its design. Usually, when people complain, it has more to do with when things aren’t working properly.

How did Kloc Technologies perform from a project management standpoint?

We have never imposed a deadline but when we send them a task, we ask them to do it as rapidly as possible. We don’t have to mention when we want the task done because they always respond 1–2 days after we’ve given it to them. Not to mention we have a time zone difference. I never wait more than 3–4 days for tasks to be completed.

If it’s a bigger project, like the first one we did together, they have always updated me on its progress through email with all the details of what they have worked on.

They always make sure to answer my points clearly so I can easily follow along. They’re really genuine with their work and they’re not abusive. They’re not hiding any issues just so they can correct me every time and take my money. They’re honest people who want me to do well the first time around.

What did you find most impressive about them?

I’m impressed with the speed of the work and all the details they provide. I have never seen anything like this in the technology field.

Are there any areas they could improve?

At first, they didn’t really get what the company was so it was maybe difficult for them to get the sense of the industry and the vegan crowd. However, since we’ve been working together for a year now, they have figured out exactly what we want. 

We had issues with the design of the front page and the banner but once we told them what we wanted it to look like, they applied the corrections immediately.

Do you have any advice for potential customers?

I would just say to explain your project really well. I always try to put as much information as possible and repeat the details to make sure everything is on point.

In addition, make sure you tell them to work on the backend of the website as opposed to the live one, so customers can’t see the changes until we approve them.

BACKGROUND

Please describe your company and your position there.

Hourglass Essentials Pvt Ltd provide promotional merchandise and gifting solutions to our enterprise clients.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

We wanted Kloc to help us create a redemption platform for our enterprise clients, this included a Webstore Modification and a coupon generation App.

SOLUTION

How did you select Kloc Technologies and what were the deciding factors?

We approached Kloc based on their Shopify Partner review's and also a recommendation from one of our Business Contacts.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Kloc helped us build a Coupon Redemption System on our existing shopify platform. Key Deliverables are 1) Custom Webpages 2) App for generating coupons

How many people from the vendor's team worked with you, and what were their positions?

A team of 5 helped us to work on this requirement.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

N/A

Describe their project management style, including communication tools and timelines.

Kloc communicated with us on email and were always approachable on phone calls when we needed any clarifications.

What did you find most impressive or unique about this company?

Kloc kept up with all their promises and were ready to help us even on all our repeated questions, they are approachable and never held back on any communications.

Are there any areas for improvement?

None

BACKGROUND

Please describe your company and your position there.

I'm the Ecommerce head of an online Arts & crafts store., we sell wide range of art & craft supplies

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

Our website was created over 8 years ago & we had so many issues of the website., As we didn't had inhouse developers. And the site was outdated. we couldn't able to integrate to new technologies as we had bugs in the website. We than got in touch KLOC technologies to bulid a website on shopify for us

SOLUTION

How did you select Kloc Technologies and what were the deciding factors?

I found KLOC technologies online., And had a overlook their previous projects which was promising., we than discussed on the requirements of our new website & features which we need. The team was very helpful & gave the right solutions on the Project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had Project timeline meetings on the deliverable from them., they provided us sample reference websites., which helped us a lot to overview our website look., considering some new features. They provided with mock up designs of the website., which ran through the management approval.

How many people from the vendor's team worked with you, and what were their positions?

Director of KLOC technologies directly worked with us on building our website. And we were assigned with Project manager along with 2 backend developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After Launching our website we had a very stable website without any bugs., which can handle higher traffic rate. our customers also loved the new website which was more user friendly, easier to navigate & checkout

Describe their project management style, including communication tools and timelines.

we had daily meeting with project manager., And every once in a week we have a meeting the director of KLOC on status of the project. we used google docs & sheets to manage communications between us which work well with us.

What did you find most impressive or unique about this company?

The team was patient enough to understand our requirement and were able to deliver with right solution in less time.

Are there any areas for improvement?

They were absolutely perfect..!!

BACKGROUND

Please describe your company and your position there.

We are a designer cake delivery e commerce brand which is active in three cities: Noida, Greater Noida and Gurugram. We deal in customized designs in shorter lead time.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Kloc Technologies, and what were your goals?

Cakes are not same as other e commerce products. Customers expect them to be delivered at a specific time and date. So we needed to add extra date and time functionality for a specific pincode. In addition to that different cakes need different time span to make so we had to make shortest time algorithm for delivery based on the cake selected.

SOLUTION

How did you select Kloc Technologies and what were the deciding factors?

We needed a developer which was sound in technical knowledge, had a clear proposal, Defined timelines and Cost effective pricing. Kloc checked all the boxes. The team was articulating the problem statements and also understood the business. It helped in finalizing the Kloc for the project

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

1. Deciding project Deliverables
   1. Time slot need
   2. Pincode checker
   3. Speed optimization
2. Methodology
   1. Algorithms for time slot based on current time, pincode and product
   2. Lazy loading
   3. Minify JSS
3. Timeline for each objective

How many people from the vendor's team worked with you, and what were their positions?

3 people were directly in touch with me. The founder, the business development personnel and the tech lead

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project started and finished greatly. So much so that we have hired them on retainer and its been a year and they have been delivering excellently as always

Describe their project management style, including communication tools and timelines.

They are very clear about their objectives and delegating the tasks. This helps them in delivering on committed timelines. Moreover, they are open to experiment with new ideas. They are reachable on slack, email, whatsapp and phone.

What did you find most impressive or unique about this company?

Kloc really cares about its clients. Multiple times, they have gone out of their way to help us with a problem at midnight and even on weekends. Very few people do that. They have helped us in creating a unique website.

Are there any areas for improvement?

Honestly, I dont feel any scope if improvement. They have been really smart and truthful all this while. Shopify is one platform which is evolving new tech month on month. The faster they adapt, the faster they grow

BACKGROUND

Please describe your company and position.

I am the Owner of Cabra.store

Describe what your company does in a single sentence.

Craft workwear brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kloc Technologies to accomplish?

Improving the website overall

SOLUTION

How did you find Kloc Technologies?

Referral

Why did you select Kloc Technologies over others?

Referred to me

How many teammates from Kloc Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We had an excellent experience working with Kloc. From the clear, to-the-point audit to the design work and final execution, everything was handled with precision and great communication. Highly recommended.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Amazing how quickly we went from a basic Shopify site to a professional, functional website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very efficiently. Appreciate the speed and communication. 

What was your primary form of communication with Kloc Technologies?

Email or Messaging App

What did you find most impressive or unique about this company?

Their efficiency was impressive. They look very pro in what they do. 

Are there any areas for improvement or something Kloc Technologies could have done differently?

Not really. 

BACKGROUND

Please describe your company and position.

I am the Head Marketing of Hitachi Payment Services

Describe what your company does in a single sentence.

Hitachi Payment Services offers end-to-end payments and commerce solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kloc Technologies to accomplish?

• Website Revamp & Regular Maintenance

SOLUTION

How did you find Kloc Technologies?

Referral

Why did you select Kloc Technologies over others?

Referred to me

How many teammates from Kloc Technologies were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website design, development and annual maintenance

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Improvement in website in terms of design, content and performance

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they're proactive and responsive to our requirements.

What was your primary form of communication with Kloc Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Timely support, sharing new ideas & quick problem solving. Good domain knowledge

Are there any areas for improvement or something Kloc Technologies could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the CEO of Step Beyond Education

Describe what your company does in a single sentence.

Online Training personality

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kloc Technologies to accomplish?

• Website

SOLUTION

How did you find Kloc Technologies?

Referral

Why did you select Kloc Technologies over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Kloc Technologies were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Designing full online educational website

Creating design for lesson plans

Protecting lesson plans

Selection of photos & placement

Creating multiple pages 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely deliveries

Understanding clients requirements & needs

Website is very negotiable 

Great 1st impact

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Great teamwork 

Understanding clients requirements & needs

Stepping up & taking on work which was difficult to handle

What was your primary form of communication with Kloc Technologies?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I did not have to keep running after them all the time. 

Response time to any requirements or questions was very good

Delivery of entire project was done very smoothly

Are there any areas for improvement or something Kloc Technologies could have done differently?

Not really.  All companies have room for improvement. However,  rating Kloc Technologies with other companies, I would say they have an excellent team