KlewdUp

BACKGROUND

Please describe your company and your position there.

I am the founder/director of HydroSkinCare Australian professional-grade skincare brand.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlewdUp, and what were your goals?

HydroSkin began in 2019 and in 2021 determined we needed an industry-proven Digital Marketing consultant to grow our business.

SOLUTION

How did you select this vendor and what were the deciding factors?

KlewUp can to us as a referral from a colleague. We had tried a couple of firms with no success and my colleague said 'KlewUp was a gun with Google". We are grateful for her experienced recommendation.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work - KlewdUp manages all our paid marketing channels, including Google Ads Facebook / Instagram ads, and provide expert advice on scaling our email marketing channels by maximising our usage of Klaviyo. The KlewdUp team act as an extension of our team and are always proactively provides ideas and eCom strategies to help scale our business.

Project steps

1. Discovery call/meet with KlewdUp team
2. KlewdUp presents the plan to grow advertising channels (Google, Social Ads)
3. Project kick-off (including regular check-ins, digital dashboards

Key Deliverables: deliver growth in first-time customer sales and increase engagement with existing customers.

Technologies used: Klaviyo (email marketing), Google Ads, Facebook / Instagram ads.

How many people from the vendor's team worked with you, and what were their positions?

We work with two key people at KlewedUp. Rattan - Consulting Director. Neridah - E-Commerce Manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had continued growth through Digital Marketing since the initial launch with KlewedUp. The increases are through direct sales, increased exposure and customer engagement.

Describe their project management style, including communication tools and timeliness.

KlewUp management style is very tailored and personalised. They maintain excellent communication and follow through on their commitments. The HydroSkin meets with them virtually every other Wednesday for a WIP in addition we are in communication via email on a regular basis or telephone if needed. They always make themselves available when requested.

What did you find most impressive or unique about this company?

Transparency. They are dedicated professionals that know their business. They will honestly set out achievable goals and deliver on their word!

Are there any areas for improvement or something they could have done differently?

Our business relationship is ongoing and continues to evolve. I genuinely think they are the best in the industry.

BACKGROUND

Please describe your company and your position there.

We supply arts and craft kits to school age children in NSW.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlewdUp, and what were your goals?

We were launching a new company and very inexperienced in digital marketing. We needed a partner to take us on a journey and teach us along the way.

SOLUTION

How did you select this vendor and what were the deciding factors?

We were recommended by a mutual friend. We hit it off at the first meeting and went from there. They were willing to be flexible and grow with us.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

Klewdup took charge of our digital strategy including digital marketing services, advertising and email marketing.

How many resources from the vendor's team worked with you, and what were their positions?

We had three in the team.

• One for digital strategy
• one for advertising
• one for email marketing

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had excellent results with our advertising and email campaigns. We couldn't of done it without the team at Klewdup!

How effective was the workflow between your team and theirs?

Great. They are excellect communicates and always ready to help at short notice!

What did you find most impressive or unique about this company?

We had direct access to the director. It was fantastic!

Are there any areas for improvement or something they could have done differently?

No!

BACKGROUND

Please describe your company and your position there.

A clinic specialised in the treatment of varicose veins. My role as a marketing manager is to unsure we generate qualified leads and nurture them during the whole customer journey.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlewdUp, and what were your goals?

We hired KlewdUp for their expertise in digital marketing and mostly digital advertising.

SOLUTION

How did you select this vendor and what were the deciding factors?

Having already worked with KlewdUp in the past and being very satisfied of the outcomes, I reached out to them and brought them onboard.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

KlewdUp has provided with detailed recommendations and strategies before implementing them and monitor them on an ongoing basis. They have been very helpful regarding Facebook and Native Ads, for awareness, traffic and lead generation.

How many resources from the vendor's team worked with you, and what were their positions?

We mostly worked with Rattan for digital ads, Stuart for SEO, and Neridah for content creation.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have seen our lead generation grow over the past 6 months as well as our cost per conversion going down.

How effective was the workflow between your team and theirs?

The workflow has been very pleasant and fast; KlewdUp is always available for their clients.

What did you find most impressive or unique about this company?

They have been able to adapt to our quite particular needs (being in the medical field makes it much harder to advertise), while also being here to recommend exploring other channels.

Are there any areas for improvement or something they could have done differently?

I cannot think of anything.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager of an e-commerce platform that sells globally.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire KlewdUp, and what were your goals?

Klewd Up was brought on board to manage our paid digital marketing and general e-commerce assistance from web development through to customer acquisition.

SOLUTION

How did you select this vendor and what were the deciding factors?

KlewdUp was incredibly knowledgeable in the e-commerce space.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Working towards a number of key targets, we were able to make a digital strategy for the year ahead.

How many people from the vendor's team worked with you, and what were their positions?

We were able to work with two members of the team with additional help from a developer.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We were able to see our EDM click-through rate rise to 50%.

Describe their project management style, including communication tools and timeliness.

They are incredibly efficient and are also in contact when you need them. Communication is key.

What did you find most impressive or unique about this company?

They're able to stay on top of trends within the market, but bring a taylored approach for our business.

Are there any areas for improvement or something they could have done differently?

They're great.