KindSoftUA

BACKGROUND

I am the VP of Technology of Bince

Bince is a digital forum software which allows us to connect communities online. We offer scalable infrastructure, smooth discussions, and effective moderation tools which enable us to create engaging online spaces.

OPPORTUNITY / CHALLENGE

• We had to upgrade our front end design and web functionality on our website. We decided to use their services in order to make our website faster and to redesign our UI.
• Our goal was to improve portal usability and performance through targeted Web Design and custom Web Development tailored to heavy concurrent user traffic.

SOLUTION

Clutch Site

Good value for cost

2-5 Employees

KindSoftUA offered us full custom wireframe development, responsive Web design, clean front-end Web development, and API integration. They redesigned our core templates for discussions in order to achieve faster page loading on mobile devices.

RESULTS & FEEDBACK

Loading page time was reduced by 40% while mobile users engagement increased dramatically in two months after website launching. Clean codebase minimized the number of bugs after launch to zero.

Management was smooth and well-organized. They met every sprint deadline, communicated daily through Slack, and made any changes to the scope rapidly without disrupting their production schedules.

Email or Messaging App

Their technical expertise in custom front-end design is notable. They were able to turn feature requests into efficient code without continuous guidance.

The initial technical documentation upon handover was quite brief, but everything was explained properly during the last debriefing meeting.

BACKGROUND

Please describe your company and position.

I am the Director of IT of a precision hardware company

Describe what your company does in a single sentence.

Ours is a company that creates, develops, and distributes precise hardware, which includes components for CNC machining, tool holders, lubricating systems, and customized mechanical assemblies.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We needed KindSoftUA to create an official website that would describe our technical services in an easy-to-understand manner and make inquiries for products and services more efficient.

SOLUTION

How did you find KindSoftUA?

Online Search

Why did you select KindSoftUA over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web Design, Web Development, and UX/UI Design tasks were performed by KindSoftUA. Service pages, product areas, responsive design, inquiry forms, and proper presentation of our services were all included in the resulting website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The final result provided us with a better digital presentation, made navigation between services and products better, and created a more efficient way for potential clients to make inquiries.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication was clear, the requirements were satisfied without delays, and the changes we requested were efficiently implemented during development.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

KindSoftUA knew how to represent technical manufacturing information on the website in a more user-friendly way.

Are there any areas for improvement or something KindSoftUA could have done differently?

Additional documentation would help us in future maintenance and updating of the content.

BACKGROUND

Please describe your company and position.

I am the DevOps Manager of a Steel Manufacturing Company

Describe what your company does in a single sentence.

m anufactures structural steel, CNC-machined components, and industrial equipment for oil and gas, utilities, marine and commercial construction customers across the US, including engineering, welding, coating and field installation services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• Our existing website was old and we needed to have it recreated from scratch to have an easy-to-use Web Design that would showcase fabrication services and allow filling out a quote request in its entirety.

SOLUTION

How did you find KindSoftUA?

• Online Search
• Referral
• Other

Why did you select KindSoftUA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA provided Web Design, Web Development and UX/UI Design services: responsive design for eight services pages, spec upload quote request form, WordPress installation that our marketing department can update, staging, DNS migration and documentation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Quote requests through our website increased by 45% within three months. Page loading time decreased to less than two seconds, mobile bounce rate reduced by 19%, and content updates are now possible without developers anymore.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Work was done in weekly builds using Trello and a joint deployment schedule. All milestones were delivered on time, including the trade show deadline, and all design feedback was revised in one day.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

Fabrication did not require babysitting, as they studied our drawings and specifications and fabricated the Web Design based on buyer’s requirements.

Are there any areas for improvement or something KindSoftUA could have done differently?

More details in the first handoff pack would have been helpful, especially the steps in deployment and WordPress permission roles.

BACKGROUND

Please describe your company and position.

I am the IT Consultant of fkile

Describe what your company does in a single sentence.

I'm an IT consultant at fkile. As part of my responsibilities, I have to scope client projects and often invite dedicated development partners for the build process.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• One retail company requested to establish a website for selling without buying an inflexible out-of-the-box solution. The aim was to have a customized store that would be loading fast and converting well on mobile devices.

SOLUTION

How did you find KindSoftUA?

Clutch Site

Why did you select KindSoftUA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA took care of all the necessary e-commerce development: web design, web development of both storefront and administration panel, payment/shipping integration, and ecommerce marketing post-implementation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was completed in ten weeks. Now, the mobile conversion is up to 2.6%, the average order value increased by 15%, and the monthly online sales increased by 34% within the first quarter.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All the sprints were provided according to schedule and using the shared task board it was easy to know exactly what is being done at the moment. Urgent changes were implemented on the same day, every time.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

They pointed out the flaws in our wireframes even before our request to do so. This kind of objective and proactive review helped to avoid two costly rework cases.

Are there any areas for improvement or something KindSoftUA could have done differently?

Further post-launch marketing reporting could have been more detailed. No other issues to raise, however.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer (CEO) of a digital consulting firm.
Describe what your company does in a single sentence.

We provide digital consulting and tech transformation strategies for modern businesses. We help enterprise clients upgrade their digital footprint, optimize internal software workflows, and streamline online service delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We hired KindSoftUA to overhaul our primary digital platforms, modernizing our front-end interfaces while rebuilding our core internal application infrastructure to improve site speed, transactional scalability, and overall user engagement.

SOLUTION

How did you find KindSoftUA?

Online Search

Why did you select KindSoftUA over others?

Good value for cost

How many teammates from KindSoftUA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA executed complete UX/UI Design overhauls, wireframing intuitive user journeys for our platforms. They delivered high-performance Custom Software Development for our core operational engine and handled complex E-Commerce Development, building secure payment channels, modular product catalog frameworks, and automated backend administrative management systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our platform loading speeds improved by 40%, while checkout funnel drop-offs decreased by 25%. The updated backend systems reduced processing friction significantly, letting our team manage order workflows and client software operations with minimal manual intervention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed sprints efficiently, delivering every milestone on or ahead of schedule. Communication via Slack and Jira was consistent, and their technical leads rapidly adapted to our mid-project requirement changes.

What was your primary form of communication with KindSoftUA?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to translate complex technical constraints into intuitive design patterns. They didn't just build to spec; they actively suggested architectural improvements that saved us engineering time.

Are there any areas for improvement or something KindSoftUA could have done differently?

Initial technical documentation during the sprint handoffs could have been slightly more detailed, though they quickly clarified everything in live review sessions.

BACKGROUND

Please describe your company and position.

I am the Director of Information Systems of GENSIE

Describe what your company does in a single sentence.

GENSIE creates infrastructure and software solutions for contemporary enterprises. We create and support internal IT infrastructure, providing flawless integration, security, and efficient operation of our systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We commissioned KindSoftUA to reconstruct our old website, redesign our UX/UI Design, develop our Custom Software Development module and polish our core web presence through Web Design.
• We wanted to reconstruct our customer portal from scratch. For this project, we required specific expertise in terms of Web Design, UI/UX Design, and Custom Software Development.

SOLUTION

How did you find KindSoftUA?

• Online Search
• Clutch Site

Why did you select KindSoftUA over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA provided us with all of that and more. Our company was provided with new Web Designs, UX/UI Design pieces, and Custom Software Development as well. The deliverables comprised of branded web pages designs, front-end and back-end templates, end-to-end testing and technical documentation for our engineers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The upgraded platform lowered system loading time by 38% and greatly reduced user onboarding difficulty. Navigation speed increased and there was an increase of 25% in internal user engagement, while there were hardly any bug reports in the first month after launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was orderly and dependable. They made all their milestones on time, communicated well every day using Slack and Jira, and responded quickly to any changes in technical requirements that occurred during development.

What was your primary form of communication with KindSoftUA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It was outstanding how they bridged technical exactness with usability. They knew our needs very well without having to babysit them at every step.

Are there any areas for improvement or something KindSoftUA could have done differently?

The initial technical documentation for the first milestone was a bit scanty, but they sorted it out immediately upon being asked.

BACKGROUND

Please describe your company and position.

I am the Head of Engineering of an online retailer

Describe what your company does in a single sentence.

Our organization conducts itself as an online retailer, offering customers a selection of products through its online store as well as Ecommerce Marketing processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We engaged KindSoftUA to enhance our e-commerce website, improve the user experience, optimize site performance, and assist us in Ecommerce Marketing efforts which would increase conversions.

SOLUTION

How did you find KindSoftUA?

Clutch Site

Why did you select KindSoftUA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA was responsible for the UX/UI Design, Web Development, and E-Commerce Development. Major deliverables involved a redesign of the storefront, optimized product pages, improved checkout process, improved backend functionalities, and performance optimization among others.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was an observable improvement in page performance, fewer problems during the checkout process, and increased conversions through the better user experience that helped boost the number of sales via Ecommerce Marketing traffic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They handled the job by using clear milestones and technical discussions. Their deliverables were delivered on time and responded promptly to our requests for modification to their work.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

Their capacity to link engineering choices with the needs of Ecommerce Marketing was especially helpful since they looked at things like performance, usability, conversion, and maintainability as opposed to simply development.

Are there any areas for improvement or something KindSoftUA could have done differently?

It would have been easier to transfer their knowledge to our engineering staff if they had provided us with technical documentation sooner.

BACKGROUND

Please describe your company and position.

I am the Software Development Manager of a retail design and technology agency

Describe what your company does in a single sentence.

We're a retail design and technology agency based in Melbourne, Australia. We design retail stores' layouts, integrate POS systems, and implement e-commerce solutions for boutique retail businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We needed a new company website where we could promote our services and make more customers book consultations. KindSoftUA provided web design and web development from scratch for us.

SOLUTION

How did you find KindSoftUA?

• Online Search
• Clutch Site

Why did you select KindSoftUA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA created and developed a multi-page website with service pages, portfolio, and the contact form that works. KindSoftUA provided us with UX/UI design, custom WordPress theme development, animations, and on-page SEO optimization. KindSoftUA also added analytics tracking to the website and made it fully responsive.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was an increase in consultation bookings from the website by approximately 60% in three months. Now it takes less than two seconds to load a page, and the website is on the first page for several keywords related to our services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This was all done in weekly sprints with good status updates in Slack. It was done on time, and any changes requested were taken care of fast, within a day.

What was your primary form of communication with KindSoftUA?

Email or Messaging App

What did you find most impressive or unique about this company?

They knew the brief without a lot of babysitting, and turned our expertise in retailing into a website which speaks to store owners directly. Real designers!

Are there any areas for improvement or something KindSoftUA could have done differently?

Not much. Some of the content needed revision in the end, a little later than it should have been. And a little more documentation afterward would have been nice.

BACKGROUND

Please describe your company and position.

I am the Director of Information Systems of JPI

Describe what your company does in a single sentence.

JPI is a full-service marketing agency in the US. We build brands, run digital campaigns, SEO, content, and performance analytics for 150+ clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We needed a reliable white-label partner for Commercial Development. Our clients needed faster, conversion-focused websites and e-commerce stores that our internal team couldn’t scale. Hired KindSoftUA to handle Web Development, Web Design, and custom e-commerce builds.

SOLUTION

How did you find KindSoftUA?

• Online Search
• Clutch Site

Why did you select KindSoftUA over others?

• Great culture fit
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope included Web Design, UX/UI audit, WordPress & WooCommerce development, custom plugins, React frontend for a client portal, and Commercial Development for checkout flows. Deliverables: 3 live client sites, QA, deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within two months, client sites loaded 55% faster, bounce rate dropped 28%, and one retail client saw a 32% sales increase. Their Commercial Development work shortened checkout time and lifted conversions across our managed stores.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. They delivered sprints on time via Slack and Trello, joined weekly calls, and handled feedback fast. Always proactive when our client requirements changed mid-project.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

Most impressive was their Commercial Development mindset. They don’t just code; they understand UX/UI, e-commerce marketing logic, and how design drives conversions for customers.

Are there any areas for improvement or something KindSoftUA could have done differently?

Nothing major. Initial time zone overlap was tricky, but they adjusted hours. Minor documentation improvement would help, otherwise flawless execution.

BACKGROUND

Please describe your company and position.

I am the DevOps Engineer of Fkilp

Describe what your company does in a single sentence.

We're Fkilp, a small travel operator in Switzerland offering guided experiences on the lakes and mountains: kayaking, steam boat tours, paragliding, and hiking in Lake Brienz area.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We wanted to develop an easy-to-use booking solution on our website with Web Design, Web Development, and UX/UI Design for our customers to book their experiences, pay online, and receive instant confirmation.

SOLUTION

How did you find KindSoftUA?

• Online Search
• Clutch Site

Why did you select KindSoftUA over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our scope included Web Design, Web Development, UX/UI Design, as well as e-commerce features: catalog of experiences, availability calendar, online checkout using Stripe, email confirmation, and admin area.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From 0 to 60% of all online bookings took only three months. Average page load time was reduced from 4.2 seconds to 1.8 seconds. And we got fewer support emails with questions about booking process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Development was done in two-week sprints with demos every Friday. The project was delivered on time with any urgent fix done within hours.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

As DevOps engineer I can appreciate neat, deployable code. KindSoftUA correctly configured all staging, backups, and monitoring services, allowing us to go live and support our new website without pain.

Are there any areas for improvement or something KindSoftUA could have done differently?

There were some issues with pricing logic in the admin panel, but they fixed it after launch. That's it.