KindSoftUA

BACKGROUND

Please describe your company and position.

I am the IT Consultant of fkile

Describe what your company does in a single sentence.

I'm an IT consultant at fkile. As part of my responsibilities, I have to scope client projects and often invite dedicated development partners for the build process.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• One retail company requested to establish a website for selling without buying an inflexible out-of-the-box solution. The aim was to have a customized store that would be loading fast and converting well on mobile devices.

SOLUTION

How did you find KindSoftUA?

Clutch Site

Why did you select KindSoftUA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA took care of all the necessary e-commerce development: web design, web development of both storefront and administration panel, payment/shipping integration, and ecommerce marketing post-implementation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was completed in ten weeks. Now, the mobile conversion is up to 2.6%, the average order value increased by 15%, and the monthly online sales increased by 34% within the first quarter.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All the sprints were provided according to schedule and using the shared task board it was easy to know exactly what is being done at the moment. Urgent changes were implemented on the same day, every time.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

They pointed out the flaws in our wireframes even before our request to do so. This kind of objective and proactive review helped to avoid two costly rework cases.

Are there any areas for improvement or something KindSoftUA could have done differently?

Further post-launch marketing reporting could have been more detailed. No other issues to raise, however.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer (CEO) of a digital consulting firm.
Describe what your company does in a single sentence.

We provide digital consulting and tech transformation strategies for modern businesses. We help enterprise clients upgrade their digital footprint, optimize internal software workflows, and streamline online service delivery.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We hired KindSoftUA to overhaul our primary digital platforms, modernizing our front-end interfaces while rebuilding our core internal application infrastructure to improve site speed, transactional scalability, and overall user engagement.

SOLUTION

How did you find KindSoftUA?

Online Search

Why did you select KindSoftUA over others?

Good value for cost

How many teammates from KindSoftUA were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA executed complete UX/UI Design overhauls, wireframing intuitive user journeys for our platforms. They delivered high-performance Custom Software Development for our core operational engine and handled complex E-Commerce Development, building secure payment channels, modular product catalog frameworks, and automated backend administrative management systems.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our platform loading speeds improved by 40%, while checkout funnel drop-offs decreased by 25%. The updated backend systems reduced processing friction significantly, letting our team manage order workflows and client software operations with minimal manual intervention.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They managed sprints efficiently, delivering every milestone on or ahead of schedule. Communication via Slack and Jira was consistent, and their technical leads rapidly adapted to our mid-project requirement changes.

What was your primary form of communication with KindSoftUA?

Email or Messaging App

What did you find most impressive or unique about this company?

Their ability to translate complex technical constraints into intuitive design patterns. They didn't just build to spec; they actively suggested architectural improvements that saved us engineering time.

Are there any areas for improvement or something KindSoftUA could have done differently?

Initial technical documentation during the sprint handoffs could have been slightly more detailed, though they quickly clarified everything in live review sessions.

BACKGROUND

Please describe your company and position.

I am the Director of Information Systems of GENSIE

Describe what your company does in a single sentence.

GENSIE creates infrastructure and software solutions for contemporary enterprises. We create and support internal IT infrastructure, providing flawless integration, security, and efficient operation of our systems.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We commissioned KindSoftUA to reconstruct our old website, redesign our UX/UI Design, develop our Custom Software Development module and polish our core web presence through Web Design.
• We wanted to reconstruct our customer portal from scratch. For this project, we required specific expertise in terms of Web Design, UI/UX Design, and Custom Software Development.

SOLUTION

How did you find KindSoftUA?

• Online Search
• Clutch Site

Why did you select KindSoftUA over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA provided us with all of that and more. Our company was provided with new Web Designs, UX/UI Design pieces, and Custom Software Development as well. The deliverables comprised of branded web pages designs, front-end and back-end templates, end-to-end testing and technical documentation for our engineers.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The upgraded platform lowered system loading time by 38% and greatly reduced user onboarding difficulty. Navigation speed increased and there was an increase of 25% in internal user engagement, while there were hardly any bug reports in the first month after launch.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was orderly and dependable. They made all their milestones on time, communicated well every day using Slack and Jira, and responded quickly to any changes in technical requirements that occurred during development.

What was your primary form of communication with KindSoftUA?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

It was outstanding how they bridged technical exactness with usability. They knew our needs very well without having to babysit them at every step.

Are there any areas for improvement or something KindSoftUA could have done differently?

The initial technical documentation for the first milestone was a bit scanty, but they sorted it out immediately upon being asked.

BACKGROUND

Please describe your company and position.

I am the Head of Engineering of an online retailer

Describe what your company does in a single sentence.

Our organization conducts itself as an online retailer, offering customers a selection of products through its online store as well as Ecommerce Marketing processes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We engaged KindSoftUA to enhance our e-commerce website, improve the user experience, optimize site performance, and assist us in Ecommerce Marketing efforts which would increase conversions.

SOLUTION

How did you find KindSoftUA?

Clutch Site

Why did you select KindSoftUA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA was responsible for the UX/UI Design, Web Development, and E-Commerce Development. Major deliverables involved a redesign of the storefront, optimized product pages, improved checkout process, improved backend functionalities, and performance optimization among others.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was an observable improvement in page performance, fewer problems during the checkout process, and increased conversions through the better user experience that helped boost the number of sales via Ecommerce Marketing traffic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They handled the job by using clear milestones and technical discussions. Their deliverables were delivered on time and responded promptly to our requests for modification to their work.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

Their capacity to link engineering choices with the needs of Ecommerce Marketing was especially helpful since they looked at things like performance, usability, conversion, and maintainability as opposed to simply development.

Are there any areas for improvement or something KindSoftUA could have done differently?

It would have been easier to transfer their knowledge to our engineering staff if they had provided us with technical documentation sooner.

BACKGROUND

Please describe your company and position.

I am the Software Development Manager of a retail design and technology agency

Describe what your company does in a single sentence.

We're a retail design and technology agency based in Melbourne, Australia. We design retail stores' layouts, integrate POS systems, and implement e-commerce solutions for boutique retail businesses.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We needed a new company website where we could promote our services and make more customers book consultations. KindSoftUA provided web design and web development from scratch for us.

SOLUTION

How did you find KindSoftUA?

• Online Search
• Clutch Site

Why did you select KindSoftUA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA created and developed a multi-page website with service pages, portfolio, and the contact form that works. KindSoftUA provided us with UX/UI design, custom WordPress theme development, animations, and on-page SEO optimization. KindSoftUA also added analytics tracking to the website and made it fully responsive.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was an increase in consultation bookings from the website by approximately 60% in three months. Now it takes less than two seconds to load a page, and the website is on the first page for several keywords related to our services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

This was all done in weekly sprints with good status updates in Slack. It was done on time, and any changes requested were taken care of fast, within a day.

What was your primary form of communication with KindSoftUA?

Email or Messaging App

What did you find most impressive or unique about this company?

They knew the brief without a lot of babysitting, and turned our expertise in retailing into a website which speaks to store owners directly. Real designers!

Are there any areas for improvement or something KindSoftUA could have done differently?

Not much. Some of the content needed revision in the end, a little later than it should have been. And a little more documentation afterward would have been nice.

BACKGROUND

Please describe your company and position.

I am the Director of Information Systems of JPI

Describe what your company does in a single sentence.

JPI is a full-service marketing agency in the US. We build brands, run digital campaigns, SEO, content, and performance analytics for 150+ clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We needed a reliable white-label partner for Commercial Development. Our clients needed faster, conversion-focused websites and e-commerce stores that our internal team couldn’t scale. Hired KindSoftUA to handle Web Development, Web Design, and custom e-commerce builds.

SOLUTION

How did you find KindSoftUA?

• Online Search
• Clutch Site

Why did you select KindSoftUA over others?

• Great culture fit
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope included Web Design, UX/UI audit, WordPress & WooCommerce development, custom plugins, React frontend for a client portal, and Commercial Development for checkout flows. Deliverables: 3 live client sites, QA, deployment.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Within two months, client sites loaded 55% faster, bounce rate dropped 28%, and one retail client saw a 32% sales increase. Their Commercial Development work shortened checkout time and lifted conversions across our managed stores.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was excellent. They delivered sprints on time via Slack and Trello, joined weekly calls, and handled feedback fast. Always proactive when our client requirements changed mid-project.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

Most impressive was their Commercial Development mindset. They don’t just code; they understand UX/UI, e-commerce marketing logic, and how design drives conversions for customers.

Are there any areas for improvement or something KindSoftUA could have done differently?

Nothing major. Initial time zone overlap was tricky, but they adjusted hours. Minor documentation improvement would help, otherwise flawless execution.

BACKGROUND

Please describe your company and position.

I am the DevOps Engineer of Fkilp

Describe what your company does in a single sentence.

We're Fkilp, a small travel operator in Switzerland offering guided experiences on the lakes and mountains: kayaking, steam boat tours, paragliding, and hiking in Lake Brienz area.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We wanted to develop an easy-to-use booking solution on our website with Web Design, Web Development, and UX/UI Design for our customers to book their experiences, pay online, and receive instant confirmation.

SOLUTION

How did you find KindSoftUA?

• Online Search
• Clutch Site

Why did you select KindSoftUA over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our scope included Web Design, Web Development, UX/UI Design, as well as e-commerce features: catalog of experiences, availability calendar, online checkout using Stripe, email confirmation, and admin area.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

From 0 to 60% of all online bookings took only three months. Average page load time was reduced from 4.2 seconds to 1.8 seconds. And we got fewer support emails with questions about booking process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Development was done in two-week sprints with demos every Friday. The project was delivered on time with any urgent fix done within hours.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

As DevOps engineer I can appreciate neat, deployable code. KindSoftUA correctly configured all staging, backups, and monitoring services, allowing us to go live and support our new website without pain.

Are there any areas for improvement or something KindSoftUA could have done differently?

There were some issues with pricing logic in the admin panel, but they fixed it after launch. That's it.

BACKGROUND

Please describe your company and position.

I am the Software Development Manager of GTCA

Describe what your company does in a single sentence.

Strategy & finance management, as well as digital transformation consulting services for European companies in retail, logistics and health care industries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• Custom Software Development and E-Commerce Development were required for the client in order to make an upgrade of their existing B2B Marketplace, to develop a custom checkout engine and improve overall UX/UI Design.

SOLUTION

How did you find KindSoftUA?

Clutch Site

Why did you select KindSoftUA over others?

• High ratings
• Great culture fit
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliverables were custom checkout API integration, Figma layout design, payment gateway integration, headless E-Commerce Development, and technical setup of Ecommerce Marketing analytics.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Abandoned checkouts were decreased by 28% within two months after release, and the average page response time decreased from 3.2 to 1.1 seconds.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management is well-organized and reliable, all deadlines were met, project progress was tracked using Trello and Slack, integration problems were solved very quickly.

What was your primary form of communication with KindSoftUA?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

KindSoftUA's custom software development competencies helped overcome complicated e-commerce billing workflow issues when off-the-shelf plugins were not able to perform the task.

Are there any areas for improvement or something KindSoftUA could have done differently?

Additional testing reports during the frontend integration process would be useful.

BACKGROUND

Please describe your company and position.

I am the Program Manager of GDFGE

Describe what your company does in a single sentence.

GDFGE acts as a utilities company providing gas and electricity services, infrastructural management, reading meters, and account management services to its customers throughout the nation.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoft to accomplish?

• A commercial customer portal for bulk utility account management had to be implemented. Kindsoft was brought in for complete website design and development for our B2B customers.

SOLUTION

How did you find KindSoft?

Clutch Site

Why did you select KindSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from KindSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Web design, web development, and commercial development of our B2B portal were involved in this project. The deliverables were multi-user account management, usage analytics dashboard, automated invoicing, and mobile-optimized interface.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was a 45% increase in our client retention rate among our B2B clients, 70% decrease in commercial billing mistakes, and an expansion of our digital services.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Excellent project management with timely delivery at all stages. Kindsoft handled any scope change seamlessly during the project and was responsive throughout the project.

What was your primary form of communication with KindSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have great experience with commercial development. They know how to satisfy complicated utility billing needs and provide us with scalable solutions for our business.

Are there any areas for improvement or something KindSoft could have done differently?

No big problems. The API documentation took some time to become clear.

BACKGROUND

Please describe your company and position.

I am the Program Manager of Quickli

Describe what your company does in a single sentence.

Quickli is a provider of personal loans, business term loans, lines of credit, and payment services to 12,400+ clients in 38 US states. Quickli is headquartered in Astoria, OR, and its reputation lies in its fast service, transparency, and 100% online lending platform.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoft to accomplish?

• Our client required a modern and responsive platform for loan applications to replace its outdated legacy system. Some of our key objectives in this project were minimizing drop-off rate among applicants, making the process mobile-friendly, incorporating document uploading functionality, providing application status tracking to applicants, and improving underwriting intake process.

SOLUTION

How did you find KindSoft?

• Referral
• Clutch Site

Why did you select KindSoft over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from KindSoft were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The development company provided us with a full-stack web application solution consisting of product catalog, multi-steps application form, applicant dashboard, document upload, payment gateway, and underwriter’s dashboard. We used their services in E-Commerce Development and Web Development.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Application submission increased by 34%. Submissions through mobile increased by 52%. Average processing time of an application to funding decreased from 4.2 hours to 2.8 hours. Customer support tickets relating to issues during application process declined by 40% in the first quarter.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They executed structured sprint cycles of two weeks with demo sessions once every week on Zoom and communication via Slack. All milestones were achieved on schedule. They were quick at adjusting to changes in requirements mid-way through a sprint without compromising delivery dates.

What was your primary form of communication with KindSoft?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

No hand-holding was required to understand financial compliance requirements. Their understanding of Ecommerce Marketing helped us optimize our conversion funnels that we had not even considered. The team actually thought beyond coding.

Are there any areas for improvement or something KindSoft could have done differently?

There should have been better documentation for API during initial stages to help our in-house developers get up to speed.