KindSoftUA

BACKGROUND

Please describe your company and position.

I am the Head of IT of NKJSI

Describe what your company does in a single sentence.

NKJSI provides enterprise IT solutions, such as software integration, network management, and digital transformation services for expanding organizations.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoft to accomplish?

• We partnered with KindSoft to upgrade a web application for our clients that was outdated. Our aim was to upgrade the Web Design, change UX/UI design for clarity, and increase usability so that the customers wouldn't have any difficulties completing their tasks.

SOLUTION

How did you find KindSoft?

Clutch Site

Why did you select KindSoft over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from KindSoft were assigned to this project?

15-20

Describe the scope of work in detail. Please include a summary of key deliverables.

Our scope involved Web Design, UX/UI Design, and Web Development. The deliverables included upgraded interface, navigation, responsive templates, and tested production-ready build.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There was an improvement in user task completion, extended session times, and fewer complaints about navigation after launching the updated application.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project delivery was on point throughout the entire process. They responded to feedback promptly and made revisions fast without any further follow-ups from our end.

What was your primary form of communication with KindSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The amount of attention to details when it came to Web Design was great. Everything seemed purposeful and the final result looked good in all screen sizes.

Are there any areas for improvement or something KindSoft could have done differently?

Initial estimations changed due to increased scope. It would have been helpful to have a more detailed estimate at first.

BACKGROUND

Please describe your company and position.

I am the IT Consultant of Supex

Describe what your company does in a single sentence.

Supex is a strategic consultancy for business helping with growth advisory, digital transformation, and organization design to companies in 28 countries worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoft to accomplish?

• We required a single client portal for consultants to exchange deliverables, monitor engagement milestones and provide clients with real-time insight on projects' progress.

SOLUTION

How did you find KindSoft?

Clutch Site

Why did you select KindSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost

How many teammates from KindSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoft offered their web development services, UX/UI design and custom software development services resulting in the creation of responsive client portal with role-based dashboards, document sharing, milestone tracking and automated notification workflows.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Turnaround time for client engagement increased by 40%, document retrieval time decreased by 60% and our NPS score raised by 12 points within just two quarters of portal implementation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were conducting structured two-week sprints with weekly demonstrations. Each milestone was delivered on time and mid-sprint modifications did not affect any part of the process.

What was your primary form of communication with KindSoft?

Virtual Meeting

What did you find most impressive or unique about this company?

Their capability to transfer complex consulting processes to intuitive dashboards via their UX/UI design was impressive. Everything looks clear and nothing looks messy with the amount of data involved.

Are there any areas for improvement or something KindSoft could have done differently?

Delivering documentation for administrators earlier could improve internal onboarding process. Quality of core development and design did not require any adjustments at all.

BACKGROUND

Please describe your company and position.

I am the Information Security Manager of PASDF

Describe what your company does in a single sentence.

PASDF creates a secure digital environment that is specially created for media artists. We provide our users with secure cloud storage, efficient image processing, and professional portfolio management software for business clients.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoft to accomplish?

We approached Kindsoft for Custom Software Development of an internal dashboard that would help us track system errors and manage access rights for different users of our platform.

SOLUTION

How did you find KindSoft?

Clutch Site

Why did you select KindSoft over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from KindSoft were assigned to this project?

10-15

Describe the scope of work in detail. Please include a summary of key deliverables.

We received a fully functional product with Custom Software Development and UX/UI design from Kindsoft. Our deliverables comprised a centralized admin panel and real-time alert integration system.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our new dashboard has reduced our incident response time by more than 50%. Our security team has been able to analyze complicated server logs through the intuitive UI interface with ease.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were extremely proactive and goal-oriented. We had set up our project management process in Trello. They always delivered the patches and updates right on time. Whatever feedback I gave them was applied to our project within 24 hours.

What was your primary form of communication with KindSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their custom software development skills were highly versatile. They have been able to convert our complicated security demands into an extremely functional and aesthetically pleasing website.

Are there any areas for improvement or something KindSoft could have done differently?

Their documentation for custom APIs was a bit limited in the beginning. Once we asked for detailed information, they gave us thorough documentation.

BACKGROUND

Please describe your company and position.

I am the Software Development Manager of RIEGL

Describe what your company does in a single sentence.

As a Software Development Manager I supervise the process of creating custom software and commercial web solutions for B2B clients and internal purposes.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoft to accomplish?

• Our objectives were professional web development and UI/UX design of the commercial web solution to optimize lead acquisition and process automation.
• We needed robust web development to deliver a high-performance e-commerce platform with custom features and third-party integrations.

SOLUTION

How did you find KindSoft?

• Online Search
• Clutch Site

Why did you select KindSoft over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from KindSoft were assigned to this project?

20-30

Describe the scope of work in detail. Please include a summary of key deliverables.

Kindsoft provided web development, web design, UI/UX design and custom software development. Major deliverables include custom landing pages, form integration, CRM integration and responsive administration panel.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

There is an increase in lead submission rate by 68 percent, decrease in internal tasks completion time by 35 percent and system uptime 99.9 percent.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Phases executed in a timely manner using well-planned sprints. They were always responsive to technical changes throughout the development process.

What was your primary form of communication with KindSoft?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

Good web development expertise provided a solid commercial solution that seamlessly worked within our current architecture.

Are there any areas for improvement or something KindSoft could have done differently?

Performance benchmarks sharing earlier in the testing phase.

BACKGROUND

Introduce your business and what you do there.

I’m the manager of UniSC’s Innovation Centre, which supports researchers, students, alumni, and community founders in developing and scaling innovative products, services, and businesses through incubation and entrepreneurial programs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with KindSoft?

We needed help maintaining, modernizing, and improving the web presence that supports our incubation and entrepreneurial programs. Our primary goal was to ensure that our websites remained technically current, secure, and reliable while providing a better experience for students, entrepreneurs, industry partners, and other stakeholders who rely on our online resources.We also wanted a partner who could assist with ongoing website maintenance, content updates, hosting improvements, and strategic guidance. As our programs continue to evolve, it’s important that our websites can be updated efficiently and remain an effective channel for communicating information, promoting initiatives, and supporting engagement with our community.Another key objective was to migrate several websites to a more reliable hosting environment without disrupting services. In addition, we wanted to expand our digital capabilities through the development of new landing pages and improved content experiences that would support program promotion, event participation, and stakeholder engagement.

SOLUTION

What was the scope of their involvement?

KindSoft provides a combination of website maintenance, web development, hosting migration, and ongoing digital support services for our Innovation Centre and related websites. Their engagement began with helping us maintain and improve our existing web presence, ensuring that our sites remained current, reliable, and aligned with the needs of our users.

One of the most significant components of the project has been the migration of nine internal websites to a new hosting environment. KindSoft has managed the migration process from planning through implementation, helping us transition to a more reliable hosting provider while avoiding disruption to website operations and user access.

Beyond the migration work, KindSoft supports ongoing website updates, technical maintenance, troubleshooting, and enhancements across multiple sites. As our engagement has expanded, they’ve also begun supporting additional departments within the university, providing development and maintenance services tailored to each group's requirements.

Another important deliverable has been the creation of new landing pages and content experiences. This is a capability we hadn’t previously invested in, and KindSoft has helped us design and build landing pages that better support program promotion, stakeholder engagement, and communication initiatives.

What is the team composition?

We’ve primarily worked with a service account manager, two developers, a lead designer, and a strategist, depending on the project requirements.

How did you come to work with KindSoft?

We first came across KindSoft through an RFP process when we were evaluating web development and support providers for a website rebuild project. Although we selected another vendor at the time, KindSoft remained on our shortlist, and we later re-engaged them when we needed ongoing website maintenance, hosting migration, and web development support.

How much have you invested with them?

We’ve spent around $10,000–$49,999.

What is the status of this engagement?

We started working with them in July 2025, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The most noticeable outcome has been the reduction in the amount of time our team needs to spend on website maintenance, updates, and issue resolution. Before engaging KindSoft, a significant portion of my time was spent coordinating updates, troubleshooting technical issues, and managing hosting-related concerns. Since the migration and ongoing support work began, that workload has decreased considerably, allowing me to focus more on strategic initiatives and content improvements.

Another important result has been the successful migration of nine websites to a new hosting environment without disrupting services. The transition has been smooth, and the new hosting platform has proven to be more reliable and easier to manage than our previous solution. Since the migration, we've experienced fewer hosting-related issues and greater confidence in the stability of our web infrastructure.KindSoft has also helped us introduce new landing page capabilities that we hadn’t previously utilized. This has given us more flexibility in how we promote programs, events, and initiatives, while improving the way we present information to prospective participants and stakeholders.

From an operational perspective, I estimate that the time I spend on routine website maintenance and troubleshooting has been reduced by approximately 30%–40% compared to before the engagement. Equally important, we now have a trusted partner who can respond quickly to requests and provide guidance on both technical and strategic website decisions.

The project has resulted in improved website reliability, reduced administrative workload, more effective content delivery, and a stronger foundation for supporting the Innovation Centre's ongoing digital initiatives.

How did KindSoft perform from a project management standpoint?

KindSoft's project management has been consistently strong throughout our engagement. They communicate clearly, are responsive to requests, and provide good visibility into project status and upcoming work. We primarily use Basecamp for project management and communication, which makes it easy to track tasks, share feedback, and monitor progress across multiple initiatives.

In terms of delivery, KindSoft has generally met agreed timelines and budget expectations. There was one occasion where we experienced a bottleneck on a project, but it was communicated openly and managed professionally. Because many of our projects involve multiple stakeholders and shifting priorities, we value flexibility as much as speed, and KindSoft has done a good job adapting when requirements change.

What I appreciate most is that they set realistic expectations and keep us informed throughout the process. We rarely have to follow up for status updates because communication is proactive, and the team is transparent about timelines, dependencies, and any potential challenges.

Overall, KindSoft has been a reliable partner from a project management perspective. They are organized, responsive, and committed to delivering quality work on time, which has helped us maintain momentum across a variety of website maintenance, migration, and development projects.

What did you find most impressive about them?

What has impressed me most about KindSoft is their efficiency, professionalism, and genuinely collaborative approach. Throughout the engagement, I’ve never felt that time was being wasted in meetings or that work was being unnecessarily prolonged. The team works at a pace that suits our organization while still maintaining a high standard of quality, which has given us confidence that our investment is being used effectively.

Another quality that stands out is their willingness to listen. Rather than pushing their own ideas or trying to upsell additional services, KindSoft takes the time to understand our goals, requirements, and constraints before making recommendations. They strike a good balance between providing expert guidance and respecting the direction we want to take as an organization.

I also appreciate their attention to detail and communication style. If there’s ever any uncertainty around a request, they ask thoughtful questions to ensure they fully understand what we need before moving forward. This approach helps avoid misunderstandings, reduces rework, and leads to better outcomes.

Perhaps most importantly, KindSoft has built a strong working relationship with our team. They feel less like an external vendor and more like a trusted extension of our organization. Their combination of technical expertise, responsiveness, respect for our priorities, and commitment to delivering value has made them a pleasure to work with over the course of the engagement.

Are there any areas they could improve?

We’ve been very satisfied with KindSoft's work, and the relationship has been a positive one. If I were to identify an area for improvement, it would be around long-term planning and roadmap discussions as our engagement has expanded across multiple websites and departments.

As additional projects and stakeholders have become involved, there have been opportunities where more proactive planning sessions could have helped prioritize future initiatives and identify dependencies earlier. This hasn’t been a significant issue, and it hasn’t affected the quality of the work delivered, but having periodic strategic planning discussions could be beneficial as the scope of work continues to grow.

That said, KindSoft has always been responsive, open to feedback, and willing to adapt to our needs. Any challenges we’ve encountered have been addressed professionally, and they’ve consistently worked with us to find practical solutions. Overall, this is a relatively minor observation in what has otherwise been a very successful and productive partnership.

BACKGROUND

Please describe your company and position.

I am the IT Manager of Quickli

Describe what your company does in a single sentence.

• We provide our clients with insurance solutions, wealth management services, and annuity solutions for individual clients and institutional clients with a high net worth.
  
  

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoft to accomplish?

• Our goal was to create one platform where customers can buy products from us, have real-time premium quotes, auto-renewal of their policies, and multi-currency billing.
• We needed to rebuild our merchant portal to support instant credit application processing, automated underwriting workflows, and dynamic fee calculations.

SOLUTION

How did you find KindSoft?

• Online Search
• Clutch Site

Why did you select KindSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from KindSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

They provided us with custom software development for the main financial processing and E-Commerce Development for online buying of the policies. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result, there was an increase in the number of purchases made through the website by 35%, the process of automatic renewals took 20 hours less each week, and page loading time decreased considerably.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Milestones of the project were tracked using Trello with review calls twice per week. They delivered the code packages according to the schedule and adapted to the changing regulatory requirements.

What was your primary form of communication with KindSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They showed a proactive attitude toward privacy issues, integration with RESTful APIs, and solving problems.

Are there any areas for improvement or something KindSoft could have done differently?

The first mockups of the interface needed two more iterations of the review, but the back-end architecture was perfect.

BACKGROUND

Please describe your company and position.

I am the CEO of an IT staffing and digital transformation consultancy.

Describe what your company does in a single sentence.

We supply IT staffing, digital transformation consulting, and packaged tech solutions. Recruiters, clients, and candidates all use our web platform to browse roles, request talent, and manage engagement details.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoft to accomplish?

• Build a B2B portal with e-commerce-style service packages, Responsive & Mobile-First Design, CMS content control, and API Integration to our ATS and billing systems.

SOLUTION

How did you find KindSoft?

• Online Search
• Clutch Site

Why did you select KindSoft over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from KindSoft were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoft delivered Responsive & Mobile-First Design, e-commerce Solutions for service packages, Content Management Systems for job and solution pages, SPA search flows, and API Integration to ATS and invoicing.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Client self-serve package requests rose about 28%. Mobile applications from candidates increased, recruiter admin time on content fell via the CMS, and ATS sync cut duplicate data entry after API Integration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They kept a shared backlog, hit phase dates, and answered ATS field questions the same day. Edge cases on billing API were tested with us before cutover so launch stayed controlled.

What was your primary form of communication with KindSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Practical Responsive & Mobile-First Design for recruiters and hiring managers on the go. Search, package selection, and status views stay usable on a phone between client visits.

Are there any areas for improvement or something KindSoft could have done differently?

Slightly more end-user notes for advanced CMS workflows would help new hires. Core build and integrations needed no rework.

BACKGROUND

Please describe your company and position.

I am the Chief Executive Officer of Murdock Builders Merchants

Describe what your company does in a single sentence.

We, Murdock Builders Merchants, supply building materials at the wholesale level. Our company works with various contractors and organisations in the construction sector. At this stage of business expansion, we needed a powerful digital platform that could further simplify our product listing and order processing.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoft to accomplish?

• To create a modern web design to display our existing wholesale product listings.
• To create a high-speed website that will make the shopping experience easier for our B2B customers.
• Implement a user-friendly content management system (CMS) so that our team can easily update product information.

SOLUTION

How did you find KindSoft?

• Online Search
• LinkedIn

Why did you select KindSoft over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from KindSoft were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoft has provided a complete web design and development solution for our project. They used React and NextJS for the front-end and created a stable database using NodeJS and SQL on the back-end. The website is hosted on a Linux server. The main deliverable of their work was a responsive web interface, which digitised our product catalogue and customer service system. In addition, they have made website navigation easier by following the UX Strategy.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

As a result of the new website, our online engagement has increased significantly. In the first few months, we noticed an increase of about 30% in wholesale orders. As the website loads quickly, users are spending much more time on our site. The CMS integration has significantly accelerated our administrative work, which has reduced our operational costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

KindSoft's project management is highly professional. They have adhered to a clear timeline for each stage of the project and have kept in touch with us through regular updates. Whenever we asked for a design change or a new feature, they implemented it very quickly. Direct communication with their technical team has made our project more dynamic.

What was your primary form of communication with KindSoft?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed by their clean coding practices and attention to design. In particular, they have presented the complex catalogue structure of the wholesale business in a very simple way through the website. Their technical knowledge and professional approach set them apart from others.

Are there any areas for improvement or something KindSoft could have done differently?

Although it is a very good experience overall, however, it would have been better if the documentation process was slightly more detailed at the initiation stage of the project. It’s not a problem of epic proportions, but more detailed documentation would have made things easier for our internal team to work later.

BACKGROUND

Introduce your business and what you do there.

I'm an executive at Zero Calculators, an education company. We sell advanced graphing calculators for use in high school and college.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoft to accomplish for Zero Calculators?

I hired KindSoft to build an HTML page for a graphing calculator emulator. They didn't build the emulator, only the webpage. I wanted the page to be simple and easy to navigate while converting well. They also built a post-purchase thank you page.

SOLUTION

Can you describe the scope of their involvement in this project?

KindSoft rebuilt the entire HTML of the page. In the beginning, it was very simple and more of a placeholder. They finished it and turned it into a good, functional page that matches our brand identity. The team delivered a fully built HTML page while working around the requirements of the emulator.

What is the team composition?

We worked with one teammate from KindSoft.

How did you come to work with KindSoft?

We found them on Upwork. I chose them over other options because of their high ratings and good value for cost.

How much have you invested with them?

We spent less than $10,000.

What is the status of this engagement?

The engagement lasted from June–July 2025. I have rehired them a few times to make changes/edits to the HTML.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We actively communicated throughout the project, which helped keep expectations in check. First, they sent a few design options in Figma for my approval. After a few revisions in Figma, they sent an HTML file, and I gave them comments and changes. Then, they made those changes and submitted the work to me again. This happened a few times, and it was good to see the progress and be involved along the way.

How did KindSoft perform from a project management standpoint?

They delivered on time. Whenever I had revisions and rehired them, they always returned the work promptly and on time as well. We communicated via email and messaging apps.

What did you find most impressive about them?

I was impressed by how fast they delivered the work.

Are there any areas they could improve?

No, there weren't any.

BACKGROUND

Please describe your company and position.

I am the Information Security Manager of MMCLU

Describe what your company does in a single sentence.

MMCLU provides medical management, facility optimization, healthcare administration, and compliance support for metropolitan clinic networks.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KindSoftUA to accomplish?

• We needed a secure, professional website that clearly presented our healthcare services and supported internal security requirements.
• We wanted to improve our digital workflows and develop software supporting operational processes and secure information handling.

SOLUTION

How did you find KindSoftUA?

Online Search

Why did you select KindSoftUA over others?

• Pricing fit our budget
• Good value for cost

How many teammates from KindSoftUA were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KindSoftUA handled Web Design, Web Development, UX/UI Design, responsive implementation, structured content presentation, and website functionality.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The completed website improved site performance, reduced design, and made key service information easier to access.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They maintained clear communication, shared progress consistently, responded quickly to feedback, and delivered the agreed milestones within the planned schedule.

What was your primary form of communication with KindSoftUA?

Virtual Meeting

What did you find most impressive or unique about this company?

Their ability to combine Web Development with practical UX/UI decisions while accommodating our security and operational requirements stood out.

Are there any areas for improvement or something KindSoftUA could have done differently?

More detailed technical documentation during handover would have made future maintenance and internal review even easier.