Keona Health

BACKGROUND

Please describe your company and position.

I am the Operations Lead / Nurse Triage Liaison of VoiceExchange

Describe what your company does in a single sentence.

We are a telephone answering service providing nurse triage services as well.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Keona Health to accomplish?

• Streamlined patient care and communication.

SOLUTION

How did you find Keona Health?

Online Search

Why did you select Keona Health over others?

• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Keona Health were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

After years of working with other triage companies, we decided to launch our own Nurse Triage Team. Keona was wonderful to work with and helped us make our dream become a reality. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

 We have been able to better support our answering service clients while also helping them identify breakdowns in their internal processes, ultimately strengthening our partnerships.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Keona’s team has consistently met all deadlines—often delivering ahead of schedule. Their support team is exceptional, providing timely responses, often within minutes, even for low-priority concerns.

What was your primary form of communication with Keona Health?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I am most impressed by their commitment to ensuring we are always well supported. Whenever a need arises that isn’t readily available, their team is quick to take initiative and work toward a solution.

Are there any areas for improvement or something Keona Health could have done differently?

We could not ask for a better partner in this.