KeenView

BACKGROUND

Please describe your company and position.

I am the CEO of The Whiz Cells

Describe what your company does in a single sentence.

The Whiz Cells is an online device buyback company that pays customers fast for their new, used or broken phones, tablets, smartwatches, and other mobile electronics.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire KeenView to accomplish?

• Recover the Google rankings and organic traffic we had lost.
• Get The Whiz Cells recommended when people ask AI assistants where to sell a device.
• Find a long-term partner that delivers consistent, measurable growth instead of empty promises.

SOLUTION

How did you find KeenView?

Referral

Why did you select KeenView over others?

• High ratings
• Pricing fit our budget

How many teammates from KeenView were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

KeenView began with a full review of our site to find out why our Google rankings had dropped, then fixed the technical, structural, and foundational issues behind the decline. They fine-tuned the technical factors across our device pages and categories and strengthened the signals AI platforms look for when deciding which businesses to recommend. A big shift was steering far more traffic to the pages where customers actually sell their devices, instead of general informational articles, and that has been huge for revenue. They also developed a strategy to get The Whiz Cells surfaced in AI-generated answers on ChatGPT, Claude, and Google AI Overviews. From the first call, we had a dedicated senior team leading the way. We stay aligned through a standing meetings, plus phone calls and emails whenever we need them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Before KeenView, our Google rankings had dropped significantly. Today they've not only recovered but exceed where they were before the decline. Our organic traffic has been up about 150% year over year every month since we started, compared with the same month the previous year. Holding that pace month after month is hard, and it shows the growth is compounding rather than a one-time spike. ChatGPT has become a meaningful source of traffic and revenue for us, and we now appear in answers to thousands of questions and phrases across the major AI platforms. The first gains showed up early, and the momentum hasn't let up.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Before KeenView, the other agencies we hired overpromised and underdelivered, and those agencies had constant account manager turnover, so we kept starting from scratch. KeenView has been the complete opposite. We've worked with the same core team from day one, and they understand how our buyback model works. KeenView's onboarding was outstanding: well run, quick, and transparent about every milestone. They handled it personally, and we were live in no time. Every step was explained clearly and simply. Everything they commit to shows up when they said it would, our calls are productive, and when I need something in between, I can call or email and the people running our account get right back to me. KeenView also feels like a true partner, not just another vendor. They're proactive: each call brings fresh updates on what's changing in Google and AI search, along with recommendations for what we should do next.

What was your primary form of communication with KeenView?

Virtual Meeting

What did you find most impressive or unique about this company?

They deliver what they promise. After years of agencies selling big results and falling short, KeenView set realistic expectations and beat them. KeenView understands both traditional SEO and how AI platforms decide which businesses to recommend, and they break everything down in a way that makes sense, so we always know what they're doing and why. The consistency stands out most: our growth hasn't been a one-time bump. It's compounded month after month. They also treat our growth like it's their own. They're always looking around the corner at where search is headed, so we're setting the pace in our market instead of chasing it. From the start, they've taken care of the technical side, so our team can stay focused on buying and selling devices.

Are there any areas for improvement or something KeenView could have done differently?

Not that I can think of. They've been on point since we started.