Kaweb

BACKGROUND

Introduce your business and what you do there.

I’m the Head of Digital for Airband, an independent broadband provider that delivers ultrafast broadband to rural and hard-to-reach areas in the UK through fixed wireless access and fibre networks.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Kaweb?

We set out to make the Airband website our largest sales channel for customer acquisition. Delivering that strategy required a website that was continuously optimised, maintained, and monitored.

SOLUTION

What was the scope of their involvement?

Kaweb provided ongoing web development and maintenance. Day-to-day responsibilities included managing security plugin updates, delivering CRO improvements, building new customer journeys as business objectives evolved, adding product add-ons to the order journey, and monitoring server uptime and potential vulnerabilities. The order journey and funnel were continuously optimised in line with our commercial goals.

What is the team composition?

Kaweb assigned a team of two to five people to our account.

How did you come to work with Kaweb?

We had worked with Kaweb previously. We selected them over alternatives based on their high ratings, pricing that fit our budget, and a strong cultural fit.

What is the status of this engagement?

We worked together from November 2020–August 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Kaweb’s work delivered measurable improvements in website performance, including higher order volumes, revenue, and conversion rates. Adding value-added services to the order journey also increased ARPU.

How did Kaweb perform from a project management standpoint?

Kaweb’s project management was efficient and well communicated. We worked together primarily through virtual meetings, email, and messaging apps.

What did you find most impressive about them?

Their collaboration, communication, and planning stood out, as did their responsiveness whenever we needed it.

Are there any areas they could improve?

We have no areas for improvement to highlight.

BACKGROUND

Please describe your company and position.

I am the Senior Manager of Fowlers of Bristol Ltd

Describe what your company does in a single sentence.

Motorcycle destination dealership since 1926, offering all the rider needs both online and instore. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kaweb to accomplish?

• Build a new, bespoke website
• Marketing Google ads/PPC
• Many other bespoke software builds/integrations

SOLUTION

How did you find Kaweb?

Referral

Why did you select Kaweb over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Kaweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kaweb are building a bespoke website for us, bringing all aspects of our business together online. This website constists of a huge parts database and catalogue for both trade and retail customers, as well as featuring our own brands of clothing and accessories. Through this website, our customers will not only be able to purchase spare parts, clothing and accessories, but will have visibility of our current stock of motorbikes and be able to book servicing and other workshop time online. 

As part of this project, Kaweb are building some bespoke software to enable us to easily build upon and maintain our huge database, and format the data for ecommerce purposes. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Timescale
• Cost
• Quality of Product
• Scope Management 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We have been very happy with Kaweb's project management. They are open and communicative and respond very well to our needs. While they are very good at sticking to project timelines, they also have a flexible approach, taking the unexpected in their stride and ensuring we are happy before proceeding. 

The team at Kaweb have been very honest with us when they believe there is opportunity to improve upon our spec, using their experience to ensure we get the best possible results.  

What was your primary form of communication with Kaweb?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The team at Kaweb is positive and always available when we need them We've built good relationships over the years and it's clear they are really invested in our projects, and we are able to rely on them to understand our business needs. 

Are there any areas for improvement or something Kaweb could have done differently?

I can't think of anything negative to say. 

BACKGROUND

Please describe your company and position.

I am the Mr of ToDate

Describe what your company does in a single sentence.

Todate is a same-day dating app that is striving to become the world's safest and most efficient dating app.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kaweb to accomplish?

• Branding & design work
• Single code base across apps/devices
• KYC checks

SOLUTION

How did you find Kaweb?

I have used them before

Why did you select Kaweb over others?

• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Kaweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We initially approached Kaweb with our initial idea and vision for the app and Claire and her team quickly got to work to to create a design brief. Once this was approved, Kaweb broke down the design and build process into smaller chunks. We were kept informed all throughout the build phase. Once the app was built, it was tested thoroughly and issues resolved. Claire and her team helped us with the inital launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

They delivered the project on time. Good customer feedback and sign ups.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Claire was our project manager, and we spoke on a very regular basis via email, Whatsapp and phone calls.

What was your primary form of communication with Kaweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Kaweb are big enough to provide all the services you need whilst still being able to provide a personal service.

Are there any areas for improvement or something Kaweb could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Owner of Campervans.com

Describe what your company does in a single sentence.

Campervan, motorhome and RV Rental Worldwide

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kaweb to accomplish?

• Increase traffic
• Increase conversion
• Rebuild website

SOLUTION

How did you find Kaweb?

personal contact

Why did you select Kaweb over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Kaweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kaweb were asked to improve traffic, conversion rate on our website.  They presented an ambitious plan that has been carried out through an expert and thoughtful process achieving exceptional results.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Increased sales

Describe their project management. Did they deliver items on time? How did they respond to your needs?

There have been several projects developed through time.  The process has been organic and measured.  Deadlines were not set as improvements were steady.

What was your primary form of communication with Kaweb?

In-Person Meeting

What did you find most impressive or unique about this company?

Friendly and expert staff.  Easy to contact and very easy to communicate with.

Are there any areas for improvement or something Kaweb could have done differently?

They have consistently delivered a high quality service with huge commitment from every team member.  Their enthusiasm to achieve results is unmatched.  

BACKGROUND

Please describe your company and position.

I am the CEO

Describe what your company does in a single sentence.

An orthopedic e-commerce store operating in 20 markets worldwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kaweb to accomplish?

• WordPress audit
• Speed enhancements
• WordPress site/plugin enhancement
• Hosting

SOLUTION

How did you find Kaweb?

Referral

Why did you select Kaweb over others?

High ratings

How many teammates from Kaweb were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involved the comprehensive management and enhancement of our e-commerce platform, which operates across 20 markets globally, catering to orthopedic products. The agency provided the following key services:

 1. Website Hosting

 • Ensured reliable and secure hosting for our e-commerce platform, capable of handling high traffic volumes from multiple regions.

 • Delivered consistent uptime and rapid scalability to support our growing international customer base.

 2. Web Development

 • Designed and implemented new features to enhance the user experience, including multilingual and multicurrency functionalities to cater to our diverse markets.

 • Conducted routine maintenance and updates to ensure the site remained modern, responsive, and functional across all devices.

 3. Search Engine Optimization (SEO)

 • Developed and executed a comprehensive SEO strategy to improve organic search rankings and drive traffic from multiple markets.

 • Performed keyword research and on-page optimization and implemented technical SEO best practices to increase visibility in search engines.

 4. Site Speed Optimization

 • Enhanced page load times to provide a seamless shopping experience, which is particularly crucial for retaining customers in competitive markets.

 • Optimized images, code, and server configurations to achieve optimal performance.

Key Deliverables:

 • Stable and secure website hosting with high uptime rates.

 • Upgraded and fully functional website supporting 20 markets with tailored localization.

 • Improved organic search rankings, leading to increased traffic and conversions.

 • Faster site load time,s resulting in improved customer satisfaction and retention.

This comprehensive effort ensured the seamless operation and growth of our orthopedic e-commerce platform across global markets.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes from the Project:

 1. Improved Website Performance

 • Page load times decreased by 50%, resulting in a faster and more seamless user experience, as evidenced by improved Google PageSpeed Insights scores across all markets.

 2. Increased Organic Traffic

 • Organic search traffic grew by 145% over six months, driven by enhanced SEO strategies tailored to our 20 operating markets.

 3. Higher Conversion Rates

 • Conversion rates improved by 20%, reflecting the impact of a faster, optimized site and better user experience.

 4. Enhanced Site Stability and Uptime

 • Achieved 99.9% uptime, ensuring minimal customer disruptions across multiple time zones.

 5. Global Reach Expansion

 • Multilingual and multicurrency functionalities directly contributed to a 15% increase in international sales in key markets.

 6. Increased Revenue

 • Overall e-commerce revenue rose by 30%, showcasing the combined success of improved site performance, SEO, and localization efforts.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agency consistently delivered all project milestones on time, maintaining clear communication and providing regular progress updates. They were highly responsive to our needs, quickly addressing challenges and adapting solutions to meet the unique requirements of our global markets.

What was your primary form of communication with Kaweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about the agency was their ability to seamlessly balance technical expertise with a deep understanding of our global business needs. Their proactive approach, combined with good responsiveness and attention to detail, set them apart as a reliable and innovative partner.

Are there any areas for improvement or something Kaweb could have done differently?

Not really. I am very happy with the cooperation and results.

BACKGROUND

Please describe your company and position.

I am the Company Director of FNH Productions Ltd

Describe what your company does in a single sentence.

We are one of the UK's top competition websites.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kaweb to accomplish?

• Speed up general load times of key pages
• Optimise queries so as to lessen load on server
• Simplify site setup so as to decrease hosting requirement and so save cost
• Scope out and develop new core functionality so as to rollout more automation

SOLUTION

How did you find Kaweb?

Referral

Why did you select Kaweb over others?

• High ratings
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Kaweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website was functional, but not working well. the site would crash when traffic got to high and functionality would begin to decrease.

Kaweb has taken over our hosting which means at peak times we're not being stung with "package increases" which has been a fantastic help, we used to experience down time because our "plan" with our previous provider was not set up to cope with our peak traffic times. Since we have moved to hosting with Kaweb we haven't experienced a single second of down time, which is key in our market. Plus! We are spending far less on hosting because we're not having to pay for unnecessary 'features' we were previously paying for.

Secondly, Kaweb has taken on our website development. We have been incredibly impressed with Paul and the team. The mixture of developers means we have access to a team who can cover all expertise from back end coding to the front end user experience. Projects on our website we have had on our list to complete for months (even years) are being completed to an excellent quality and in record time. This will single handedly drive our business forward as we automate more and more, which leaves us the extra time to strategies and come up with more engaging content and marketing. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Site load times improved and sales increased by improving our user experience.

Improved conversions

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Claire and the team are fantastic at ensuring all our needs are met and in an agreed priority. Projects are delivered on time and exceed our expectations.

What was your primary form of communication with Kaweb?

Email or Messaging App

What did you find most impressive or unique about this company?

The depth of knowledge and skill set of the team is incredible. Every single suggestion they have has been gold. They truly know their stuff. 

Are there any areas for improvement or something Kaweb could have done differently?

Nothing I can think of. 

BACKGROUND

Please describe your company and position.

I am the Director of L&S Engineers

Describe what your company does in a single sentence.

Retailer of construction and garden machinery spare parts

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kaweb to accomplish?

• Increase brand awareness
• Increase relevant organic traffic
• Increase relevant organic revenue
• Increase ROAS across ads

SOLUTION

How did you find Kaweb?

Online Search

Why did you select Kaweb over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Company values aligned

How many teammates from Kaweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SEO and PPC support. Campaign creation and management.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Between Aug 2022 AND Oct 2024

Ad spend up by 144%

Revenue up by 229% 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Regular reports. Always available. Proactive account management.

What was your primary form of communication with Kaweb?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with their expertise, friendliness, can-do attitude, and result-driven approach.

Are there any areas for improvement or something Kaweb could have done differently?

none

BACKGROUND

Please describe your company and position.

I am the CEO of a proptech company.

Describe what your company does in a single sentence.

Beautifully simple property inspections and 360° tour software

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Kaweb to accomplish?

• New clustered hosting environment.
• A secure, redundant, and efficient hosting environment with growth potential.
• SEO

SOLUTION

How did you find Kaweb?

Referral

Why did you select Kaweb over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Kaweb were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Kaweb helps us with our infrastructure and provides detailed documentation to support our ISO 27001 compliance requirements.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Uptime that matches our client SLAs

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They showcased excellent project management with detailed documentation and fast response times.

What was your primary form of communication with Kaweb?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They don’t just do as they’re told. They advise on doing things the right way. We’ve become sharper and more secure as a result.

Are there any areas for improvement or something Kaweb could have done differently?

Not really.