JumpCrew

BACKGROUND

Please describe your company and position.

I am the Director of Summer of KinderCare Learning Companies

Describe what your company does in a single sentence.

KinderCare Learning Companies, Inc.™ is America’s largest provider of early education and child care by capacity serving hardworking families where they need us—in neighborhoods, at work, and in schools nationwide.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JumpCrew to accomplish?

• Help our organization find 10 clients to partner with in 2023, in order to establish 10 outdoor focused summer camp locations.
• Build a pipeline of clients for 2024+

SOLUTION

How did you find JumpCrew?

Online Search

Why did you select JumpCrew over others?

• Great culture fit
• Company values aligned

What was the size of JumpCrew’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We are in our first year of growing our offsite summer camp presence. Our summer programming and focus is based around a premium outdoor experience for school age children, and we partnered with JumpCrew to help us obtain 10 clients/locations where we could host our camps. In addition, we asked JumpCrew to help us track learnings, in order to help us understand the client landscape.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Number of leads generated
• Number of client meetings
• Number of signed sites
• Number of 2024 pipeline clients generated

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The process that JumpCrew followed at the very start helped establish clear objectives that both parties could work towards. Our sales manager, Linda, took great care in seeking to understand exactly what types of clients we were looking for, how we were looking to consume data, and what type of data was most important. We connected formally once a week for updates on the work, utilized a live Google Sheet for real-time data, and used Slack to answer questions or celebrate milestones.

Linda was always prepared for our touch bases with updated metrics and often shifted how she presented the data based on questions or feedback from previous sessions. Since we are learning in this process alongside JumpCrew, we needed to pivot the types of clients that were being selected, and the sales team responded very quickly!

What was your primary form of communication with JumpCrew?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Every single person that we worked with felt like a partner, and they were genuinely looking for us to win. We were working under a very constrained timeline, and the team understood the level of urgency we needed - while I felt the ask was big, the sales team has the mindset that they could get it done.

Are there any areas for improvement or something JumpCrew could have done differently?

Reflecting back on the work today, the only thing I would have asked for is more sales reps on the team for this particular project. We were out of time due to the seasonal nature of our ask.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a textbooks and curriculum online portal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JumpCrew?

We needed an outsourced sales team. We wanted to engage at a higher level with the K12 environment and decision-makers in the K12 sector.

SOLUTION

What was the scope of their involvement?

JumpCrew did onboarding, hired sales representatives, and placed the sales manager to work for us. They did a lot of outbound marketing and sales efforts. Also, they came up with a strategy to engage prospects from the K12 and higher education sectors and content. They proposed ways to leverage our collateral material, set appointments, and actually engage with the prospects.

What is the team composition?

We’ve worked with seven people altogether, including two sales representatives, one manager, and two onboarding specialists.

How did you come to work with JumpCrew?

We found them through a search on Google. We let them know we were looking to hire a couple of sales representatives and a sales manager. They offered the service on a turnkey platform, so we engaged them.

How much have you invested with them?

We spent about $40,000.

What is the status of this engagement?

We worked together from April–June 2022. We’re going in a different direction; it was no fault of theirs.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They did a great job. They were very positive, knowledgeable, conscientious, professional, and proactive. 

How did JumpCrew perform from a project management standpoint?

They were great at project management. They knew their business and had many different tools. We used Teams to communicate; we could always get in touch with them.

What did you find most impressive about them?

We have a lot of good things to say about JumpCrew, but they stood out for their professionalism and engagement. They knew their craft, and we always got a call back from them. 

Are there any areas they could improve?

Although there’s always room for improvement, nothing sticks up to me. 

Do you have any advice for potential customers?

They need a lot of information because they’ll become an extension of your company. It’s important to put the time in to give them what they need to be successful.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of sales at Velocity Global, a global workforce platform that supplies contractor management, employer of record, and payroll services. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JumpCrew?

We hired JumpCrew for their lead management services. For context, our company had a capacity problem. Toward the end of 2021, we didn’t have enough internal resources to manage the number of our incoming leads. 

SOLUTION

What was the scope of their involvement?

JumpCrew is responsible for managing incoming leads and prospects. They help us qualify these leads and set appointments between them and our senior sales team. Put another way, we route incoming leads to them, and they utilize a multitouch sequence with their resources. If the leads are qualified, then their team will set up appointments for us. We provide them with any content they need. 

What is the team composition?

We work with 10 sales development representatives and their VP of sales. Two sales managers collaborate with us. I’ve also once spoken to one of their SVPs. 

How did you come to work with JumpCrew?

Our team found JumpCrew through a referral. 

How much have you invested with them?

We’ve spent around $500,000 in total or $100,000 per month. 

What is the status of this engagement?

Our engagement started in December 2021, and it’s technically ongoing. However, our final engagement will be by the end of May 2022. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

JumpCrew has met our weekly KPIs for conversions and meetings. We’re about 90% satisfied with their work, and they’ve met our expectations.

How did JumpCrew perform from a project management standpoint?

Their project management skills have exceeded our expectations. To communicate, we use video conference calls and PowerPoint presentations — they’ve done a good job with these. 

What did you find most impressive about them?

JumpCrew can hire and ramp up a sales team. They’re highly organized and detail-oriented in terms of identifying KPIs, objectives, and key results. On top of that, their resources follow up with us adequately when issues arise. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

Engage JumpCrew and give them time. Depending on the scope of the project, the team moves fast. However, ensure that they have adequate time to hire a team to support your needs.     

BACKGROUND

Please describe your company and your position there.

I am the CMO of a SaaS business that provides media and marketing strategy and execution for clients across several industries.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire JumpCrew, and what were your goals?

We were having trouble scaling our email marketing and lead generation programs effectively, so we partnered with Jumpcrew to outsource that portion of our program to produce better results and improve the quality of email marketing, landing page development and lead generation.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched high and low for a partner who could understand our very specific need and our demanding requirements... everyone from lead gen companies to landing page companies, to agencies and other DIY platforms. JumpCrew was the only one who took the time to truly understand our needs and propose a solution that met all of our requirements.

Describe the scope of work in detail, including the project steps, key deliverables, and marking tools used.

We needed JumpCrew to commit to white-labeling content development, email marketing, landing page development and design and lead generation across 40+ clients with a guarantee on deliverables, costs and volumes of leads with the ability to deeply understand our clients' message, brand and target customer audience. We also needed them to have all the tools and processes to be able to do this effectively at scale with no interaction with our clients and limited input from our teams day to day.

How many resources from the vendor's team worked with you, and what were their positions?

I honestly feel that JumpCrew's entire company works for us. From their SVP of Partnerships to developers to email strategists, sales people, account managers. They utilize their team of experts (I don't use that term lightly) to support our partnership and it shows.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We had a demanding ask. Onboard 40 clients and produce results within 30 days. So far they have delivered above and beyond with regards to my wildest expectations. Content, design, structure, processes and timelines have all been delivered ahead of schedule with limited feedback required.

How effective was the workflow between your team and theirs?

They are the most organized partner that I have ever worked with. Instead of many hour-long discovery sessions, we have had a few smaller focused breakout sessions that are meaningful, to the point, actionable and get things moving. And they usually wrap up early! Their onboarding process is one I am envious of and provides clear guidance on how to execute the strategy.

What did you find most impressive or unique about this company?

Their organization. Their speed to deliver quality work. Their professionalism and expertise across a number of complicated channels.

Are there any areas for improvement or something they could have done differently?

Not a single thing.

BACKGROUND

Introduce your business and what you do there.

I work for a digital marketing SaaS company, and we’re focused on the nonprofit space, which includes associations, charities, and credit unions. The enterprise side of our business is focused on trade shows, conferences, and traditional event organizations. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JumpCrew?

We needed help growing our sales development team. We’re avoiding to hire any internal resources because we don't have systems for managing and training remote workers. In addition, the whole talent acquisition process is always challenging, especially since we’re in a small town.

SOLUTION

What was the scope of their involvement?

JumpCrew provides recruitment services to our team, and they also manage our sales development representatives (SDRs). The SDRs use different channels to do cold outbound to our prospects, such as phones, email, and LinkedIn. We provide our own leads and research, and JumpCrew executes our outbound campaigns. 

Our engagement has been collaborative, and they work through our Salesforce account. Initially, we have been using Outreach, but we have now transitioned to SalesLoft. 

What is the team composition?

We have started with two SDRs, and after six months, we grew quickly and consistently to 25 SDRs. Brittany (Sales Director) is our point of contact. 

How did you come to work with JumpCrew?

We went through an extensive vetting period, and we reached out to 10 different vendors. We had initial meetings talking about their services and processes. 

Ultimately, we chose to go with JumpCrew because of their 100% committed SDRs that would not be working on any other accounts, as well as their management support. They were also really competitive and flexible in their pricing and commission structures. 

How much have you invested with them?

We have spent around $500,000.

What is the status of this engagement?

We started working together in August 2020, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

JumpCrew’s work is predictable, and we can anticipate what trained SDRs can produce from a sales standpoint. They have also been instrumental in our transition to a different CRM.

How did JumpCrew perform from a project management standpoint?

I've been pleased with JumpCrew’s project management. We have a lot of standard operating procedures that dictate our sales handoff, and they have become accustomed to our internal process. We are able to deliver them with leads per our processes.

The reason we've stayed engaged for as long as we have is their openness to our strategies and their ability to scale our best practices across their team. Additionally, whenever we identify underperforming areas, JumpCrew focuses on improving their work. 

What did you find most impressive about them?

JumpCrew’s talent acquisition is impressive. It's not easy to find skilled resources and manage them remotely, and they are reliable on doing that. We need people who don't act just like a typical SDR but someone who goes through a conversation to ensure that the respondent is the right fit. 

I’m impressed with their ability to attract, maintain, and coach SDRs. 

Are there any areas they could improve?

While the quality of their talent has been high, we have missed hiring deadlines due to our super aggressive growth plans. That’s understandable since we're asking for a lot in a short time. Their hires are excellent in quality, but their hiring process is not as fast as we need them to be.

Do you have any advice for potential customers?

Any sales development partnership for a complex product needs a collaborative sales partnership. That said, you should put as much effort as JumpCrew does. I’m always trying to enable them, to make sure that we’re both successful, since our partnership requires commitment on both sides. 

BACKGROUND

Introduce your business and what you do there.

I’m the president of a live streaming social media platform that enables people to go and broadcast their lives, talents, interests, and opinions to a worldwide audience. Streamers can also engage and interact with their audience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JumpCrew?

We hired them primarily to help us with our marketing and sales.

SOLUTION

What was the scope of their involvement?

One of our growth tactics is to identify target outreach and onboard content creators from other platforms who might be interested in bringing their content and their audiences to our platform. We want to encourage creators to join us with our platform’s interactive and monetization capabilities. As a result, JumpCrew helps us get resources externally — a sales and marketing team to help us accomplish our goals. We’ve given the team the context of our project as well as the resources we’ve had in the past on how our platform works. On top of that, we’ve shared our best practices on making sales pitch.

When we explain our need to them, they submit a proposal to us that includes resources across a range of functions. For example, for our sales, they bring over salespeople who are responsible for our outreach, education, and onboarding of prospective broadcasters. They also give us resources who can develop creative content and copyright message. Additionally, they help us execute our paid marketing to supplement our sales efforts. Essentially, they serve as our operational resource and ensures that what we need is being executed.

What is the team composition?

When we first started, we worked with two people from JumpCrew. We now work with seven people from their team since we’ve expanded our operations.

How did you come to work with JumpCrew?

We didn’t have the expertise that we needed internally since we were a product-focused firm. With our resources and experiences, it would’ve taken us a long time to identify candidates and build up expertise internally. In the end, we hired JumpCrew because they had the expertise that we needed and had the resources to make a quick impact on our project.

How much have you invested with them?

We’ve spent $250,000. 

What is the status of this engagement?

We started working together in October 2020, and it’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We set clear goals with JumpCrew including how many broadcasters we expect them to do outreach to and how many formal relationships we expect them to build. Additionally, we give them how many people we expect to premiere on our platform. In relation to that, the team has been hitting their goals pretty consistently.

How did JumpCrew perform from a project management standpoint?

We have a very close relationship with JumpCrew, and we have several meetings with them every week. They give us clear updates on their progress, challenges, and opportunities. We communicate using email, Slack, and phone calls.

What did you find most impressive about them?

I commend JumpCrew because they’re the first provider who is capable of working on our project. It’s hard for me to compare them, but they’re very quick, and they're very flexible in adjusting to our needs.

Are there any areas they could improve?

We have catch-ups, but it’s more focused on results. They can provide more feedback to us on what’s not working and propose solutions to resolve them.

Do you have any advice for potential customers?

Treat them like a core part of your team and manage them as such so that you can have a successful project.