Josh Software

BACKGROUND

Introduce your business and what you do there?

I’m the IT director at a healthcare insurance company. We offer our services to our institutional clients that provide benefit packages to their eligible employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Josh Software?

We needed their assistance in completing the development of our website and web application.

SOLUTION

What was the scope of their involvement?

We've initially tasked Josh Software with supporting our development pipeline to help us accomplish our website and a web app, which serves as an enrollment platform for our clients' employees. They've created front- and backend development solutions using PHP, MySQL, and MongoDB. The website is hosted via AWS, while Apache is our web server software. We continue to rely on Josh Software's team for web hosting and site maintenance.

What is the team composition?

We work with an account manager, a client support person, and a developer.

How did you come to work with Josh Software?

I was acquainted with one of Josh Software's resources, so I reached out to them when we changed our provider. It was easy to onboard their team because they were responsive and quick to understand our needs.

How much have you invested with them?

We've spent $30,000 so far.

What is the status of this engagement?

We started our collaboration in January 2021, and it’s ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Josh Software has delivered satisfactory results, which have further led to the completion of our high-quality platforms. We're particularly impressed with their developer, who's quickly determined how to generate the necessary solutions even though she hasn't contributed in the initial product development stages.

How did Josh Software perform from a project management standpoint?

We use Jira to communicate, create tickets, and relay different tasks. Josh Software is a responsive team, which makes our workflow easier.

What did you find most impressive about them?

Josh Software provides cost-efficient and quality services — we would've paid more to get the same results from the previous vendor we've worked with.

Are there any areas they could improve?

There's nothing to complain about — they've been a great partner to us.

Do you have any advice for potential customers?

Communicate your needs honestly and concisely, and they'll deliver those to you.

BACKGROUND

Please describe your company and your position there.

I am the IT head of a Home Loan public listed company

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Josh Software?

We have all our important corporate Portals / Customer self service portal and Intranet on LIferay and we have taken the services of Josh to maintain and do development

SOLUTION

How did you select this vendor and what were the deciding factors?

- Skill level - Commitment and Professionalism - Rate Card

Describe the project in detail and walk through the stages of the project.

As shared above we have our three important digital assets on the LIferay platform Our Corporate Portal Our Customer self service which is supposed to empower our customers to do all Loan related activities without required to call up which means it has to be very intuitive and well designed. Fully taken care by Josh team and our Internal Intranet portal which is the touch point for all internal onboarded staff

How many resources from the vendor's team worked with you, and what were their positions?

One - Sr Developer and Program Manger

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our customer service team have found a reduction of calls by 50% in 6 months after the customer portal has gone live and Employees can do most of the things using the Intranet portal built

How effective was the workflow between your team and theirs?

Easy communication and very professional approach

What did you find most impressive or unique about this company?

The three data points which were our mail criteria to have the solution - Skill level - Commitment and Professionalism - Rate Card

Are there any areas for improvement or something they could have done differently?

Everything has room for improvement but I am satisfied with the present status.

BACKGROUND

Introduce your business and what you do there.

I’m the lead software engineer of a fitness company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Josh Software?

We have a small to medium-sized engineering team made up of 6–7 people. Whenever there’s a certain feature we would like to implement that our small team can’t spare the time for, we typically bring in Josh Software. We’ve worked with them on a lot of projects such as mobile app and web development.

SOLUTION

What was the scope of their involvement?

One of the more recent projects that we just finished is a fitness machine with a tablet and a bunch of pads that people can punch — like hardware for boxing training. We wanted the capability to live stream workouts to users, so we contacted Josh Software to create the backend. They also created a website for us where we can schedule the live workouts and denote its content for the user to see.

One of the things we think would be good to highlight on our boxing machine is the accelerometer sensors. Whenever someone punches our machine, the data of the punch gets sent to the tablet, so we worked with them to make the data transmission faster. In addition to that, they’ve helped us with the front- and backend development of the website, with the frontend using JavaScript and React, and a .NET app written in C# for the backend. They also built our mobile app using Flutter and Java.

Right now, we’re currently developing a product that would need to be paired with a Bluetooth app of our own design — we gave that device to Josh Software to implement it for us. 

What is the team composition?

The size of the Josh Software team scales depending on the project, because they have a lot of people under their umbrella who they delegate to different projects. I usually work with about 4–5 engineers, including a project manager.

How did you come to work with Josh Software?

Our company has actually been working with them for many years before I joined. We’ve continued to work with them because they’ve always delivered.

How much have you invested with them?

The latest project that we closed out was the live training website, and the total cost of that project was around $35,000.

What is the status of this engagement?

Our partnership started in June 2020, and it’s still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Whenever we’re working with them, we try to delineate specific requirements, which they always deliver. However, the reason we’re so hyper-specific to the particular numbers is that on some of our previous projects, I felt that they might’ve not envisioned the same output of the performance as we did — it resulted in miscommunications and the deliverable wasn’t what we expected, even if it was technically delivered according to the contract.

How did Josh Software perform from a project management standpoint?

From a project management standpoint, they’re fantastic, especially since they recently brought on some newer project managers. For the first few weeks of a project, they’ll be sitting down with me to make sure they understand what it is they’re supposed to be making. They’ll also do weekly calls where they’ll show me a document that’ll have specific changes to the code, which I really like as an engineer. 

I can actually concretely see what they’re working on, what they did in the past week, and the goals for next week. For the project management tool, we actually use Jira internally — but between Josh Software and I, a lot of it would be in their hands so we don’t necessarily need a project management software.

What did you find most impressive about them?

Initially, we’ve just been using them to augment our team size and to have extra hands to implement something to the platform. What really impresses me is that they have a roster of engineers who are able to do things that even my team probably couldn’t. No one in my team necessarily has the expertise to complete the requirements that we would like for the project, but Josh Software does.

They have such a wide array of engineers under their umbrella, that they always have someone in their team that knows how to do what we’re going to ask.

Are there any areas they could improve?

We’ve noticed that they will always complete the requirement for it to function properly, but the code itself isn’t always that great. They’ll write the code to work, but not necessarily write it to be readable, maintainable, or editable in the future. Josh Software is really good at developing the code, and it’ll work the way we describe it — but the code itself isn’t of the highest quality.

Do you have any advice for potential customers?

My only advice is whenever you’re drafting the details, the requirements, time frames, and expected deliverables, be as specific as possible. They always deliver everything that’s in there, but sometimes, you have to be hyper-specific about what’s intended for the project.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of a transferring auto portal where we auction automobiles. It’s a one-stop solution to all problems related to purchasing, selling, loan insurance, transfer assistance, accessory servicing, etc. — everything gets solved at our portal.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Syntex Limited?

We wanted a team that could support our tech and could help us in scaling up the business — it was very important because the auctions and offers we give to people are all online. We needed a team that could continually run the data, operate, and manage the entire tech part of the business.

SOLUTION

What was the scope of their involvement?

They’re responsible for the entire development of our e-commerce website. I only told them my idea and they took care of everything else including design, development, maintenance, handling the database, and the servers.

We had an existing website but they changed the entire system. They built it from scratch and made it better than the previous one. They used Ruby on Rails for the development and they continue to make changes to upgrade the website. 

What is the team composition?

There are six people and my main point of contact is the coder. I explain my entire product description to him, and he then takes care of it with the team.

How did you come to work with Syntex Limited?

They were referred by a friend. I went to their office to meet the team, and I really liked the founder — he’s very passionate about the work that he does. His way of presenting is very different compared to what I had already seen from other tech people. I went ahead and partnered with them.

How much have you invested with them?

I’ve spent around 30 lakhs (approximately $59,900 USD).

What is the status of this engagement?

We started working together in October 2020, and our partnership is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I completely rely on them, rendering me completely free of the tech part of the business — it helps me to focus more on the operations that I want to look after. The success metric is good as they’re able to complete 85% of the work within the timeframe they give. There’s 15% of up and down, which are currently in discussions due to COVID-19. Nonetheless, we’re very happy with the work that they deliver.

How did Syntex Limited perform from a project management standpoint?

We use Trello where they update all that needs to be done and what is in what stage. We communicate via messages or phone calls.

What did you find most impressive about them?

They’re passionate about meeting the goal, they put in the effort, and take ownership.

Are there any areas they could improve?

The timeline is sometimes an issue but it’s only because of COVID-19.

Do you have any advice for potential customers?

My advice is to be honest and upfront with management, and always explain your vision and idea. 

BACKGROUND

Please describe your company and your position there.

I am the CEO of Bharati Web Pvt. Ltd., a uniquely competent, professional, and creative IT company providing full-featured online solutions to clients to help them optimize their business significance in the global market.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Josh Software, and what were your goals?

We wanted to develop a customized mobile app for the readers of our news portal. Our goal was to have a user-friendly & easy to manage mobile application that was efficiently delivered by Josh Software.

SOLUTION

How did you select this vendor and what were the deciding factors?

We finalized Josh Software for our Mobile App Development project based on their expertise skills & successful past projects.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Josh Software came up with brilliant ideas about Mobile App Development. We had series of meetings to discuss our project goal & objective. The delivery was done in a phase-wise manner with a beta test before launch.

How many resources from the vendor's team worked with you, and what were their positions?

A dedicated project manager was assigned for the discussions & reviews. He was the point of contact for the Mobile App Development Project. We also had discussions with UI and backend developers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project went smoothly with very good communication between both teams. The expected devlb=very was done within the estimated time frame.

Describe their project management style, including communication tools and timeliness.

Telephonic conversations & online conference meetings were carried out for regular coordination. Time to time updates were provided to us from Josh Software.

What did you find most impressive or unique about this company?

The team is very well skilled in mobile app development for both UI & backend.

Are there any areas for improvement or something they could have done differently?

In IT Sector, regular update of technology is the important part of improvement & Josh Software are good at this.

BACKGROUND

Please describe your company and your position there.

I am Co-founder and CTO at Quickinsure. We are insurance broker company having a tech platform to enable B2B and B2C business to our partners/customers.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Josh Software, and what were your goals?

Our entire platform including front-end portal, mobile application and backend MIS systems built by josh team from scratch.

SOLUTION

How did you select this vendor and what were the deciding factors?

we searched for ROR dev companies in india, josh was one of them. After looking at the company profile, meeting founders face to face we finally decided to move ahead with Josh.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Josh team is fun to work with - they are great team players and can really deliver outstanding results. Not only do they have the depth of talent and experience, but they also promote ownership of the projects. The team always takes time to fully understand the scope of the project and does not over-commit in terms of time or technical outcomes. All of this leads to high quality delivery of projects in a timely fashion which end users will love. I have worked with several of their developers and cannot speak highly enough of the team. They are reliable, thorough, smart, available, extremely good communicators and very friendly. They've worked closely with us throughout the process, staying on task, on target, and on budget. I also appreciate their quick and courteous responses. I would recommend hiring Josh to anyone looking for a highly productive and solution driven team. We plan to continue to work with them for the long term.

How many people from the vendor's team worked with you, and what were their positions?

around 15-20. Right from senior developers to freshers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

after our launch in 2017 we are seeing 100% growth year on year and technical team is a major backbone in thus journey.

Describe their project management style, including communication tools and timeliness.

We use Slack, Pivotal tracker, bitbucket for project management. Project manager from Josh make sure it is updated time to time. This gives us visibility for our future roadmap.

What did you find most impressive or unique about this company?

Team is very dedicated towards the work.

Are there any areas for improvement or something they could have done differently?

nothing all good.

BACKGROUND

Introduce your business and what you do there.

I’m one of the co-founders at REPu, and we’re a software development company that builds mobile apps and websites for high school athletics. Our REPu app is basically an ESPN app that schools use for their community schedules, rosters, scores, news, photos, videos, and all that stuff.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Josh Software?

We had a mobile app that we were looking to upgrade from an older code base that we weren’t happy with. We wanted to pivot a little bit and be more flexible.

SOLUTION

What was the scope of their involvement?

Josh Software is upgrading our existing mobile app. We initially connected with the Josh team on a React Native app build. Not only will we get a more flexible and up-to-date code base, but it’ll also allow us to add more features to our platform. This development is a critical step for us because we know we’ve been wanting to upgrade for a couple of years. It’s going to allow us to advance our platform, and deliver a lot of the features and needs of the schools they’ve been wanting over the last few years.

The current project is wrapping up and will be launched in July. moving forward, they’ll still be doing updates and enhancements for us.

What is the team composition?

I don’t know the full development team as we’ve been on a few build reviews. However, we’re working with two technical leads and a project lead. We’re also working with another developer from their team for the enhancement of our CMS platform.

How did you come to work with Josh Software?

One of my co-founders initially found and connected with them, but I’m not sure whether or not they found Josh Software online. We were in talks with three firms and we went with Josh Software because we felt comfortable with them, and the price point they had was where we were looking to start.

They had this ability to communicate and understand our needs just in the earlier discussions. What appealed to us was they knew what they were talking about.

How much have you invested with them?

We’ve spent about $100,000.

What is the status of this engagement?

The ongoing partnership started in January 2021. Hopefully, we’re going to continue working with them because we have some additional projects that we want to do. It’s going to be easier working with them since they understand our platform a little better now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve been working with them and we’re able to see updates and milestones, which is good. They’ve been communicating well, they’re always responsive, and in terms of delivery and staying on track, they’ve been great.

How did Josh Software perform from a project management standpoint?

We have a number of different channels. Slack and Jira are our main tools of communication, and they’ve been great — it hasn’t been a problem.

What did you find most impressive about them?

The biggest issues with overseas development are communication, timeframe, and culture. We haven’t had any struggles with the Josh team because they understand us. We have documentation of the development and the business which they just need to implement, and it’s been good.

They’ve been great compared to the previous overseas development firm we used — it’s been night and day.

Are there any areas they could improve?

Not really. The only thing they can improve on is to posture themselves as more of a US-based development company, but they don’t really need to. However, if I’m being honest, I might pay an extra $20,000 if we can work in the same time zone, and cut down on communication hours. Although it’s not really an expectation, it would just be amazing if they could do that.

Do you have any advice for potential customers?

I would tell them to give their expectations to Josh Software upfront. Be vocal about your concerns because they've handled everything that we've communicated with them, and made sure it wasn't going to be a concern for us further.

BACKGROUND

Introduce your business and what you do there.

I’m the founder of an e-learning and educational products company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Josh Software?

We contacted them because we needed staff augmentation and web development services.

SOLUTION

What was the scope of their involvement?

We’ve had multiple projects with Josh Software. First, we hired them to augment our IT capacity and support us when our company was working on developing our core product. This product later grew into a platform, and we hired them again to help us with these changes.

The staff has developed our website, working on its backend and designing it with us. It’s been a development project with a lot of customization, so they’ve used Ruby on Rails and MongoDB.

What is the team composition?

We began working with two resources, but since the project has grown, we’ve worked with 5–6 people — one of them being a project manager and the rest as developers.

How did you come to work with Josh Software?

Josh Software is very well known for their work with Ruby on Rails, which is the technology we wanted to use, so it was a combination between them having great references and us choosing Ruby on Rails as the best choice for our needs.

How much have you invested in them?

Our business has invested around $80,000. 

What is the status of this engagement?

We started working with Josh Software in September 2014, and the main project was concluded in 2015. Currently, they support us with small projects and updates.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

As for quantifiable results, we’ve searched our platform for bugs, and we’ve found a very reduced amount of them. 

How did Josh Software perform from a project management standpoint?

We are very satisfied with their project management. Our team has tracked their deliveries using Trello, and all of them have been on schedule. We use different project management tools and follow a pretty standard methodology, in which we send them the cases, and they come back to us if they have any additional requirements. 

The project manager is technically very strong and asks all relevant questions beforehand. We also have regular phone calls and emails when needed. 

What did you find most impressive about them?

We’ve worked with other companies in the last six years and know that some of them are cheaper. However, when our business has a complex project, we know we aren't taking a risk when hiring Josh Software — they are completely worth it. 

Are there any areas they could improve?

Sometimes their processes take a bit longer than expected, so for smaller and quicker projects, this can be an inconvenience.

Do you have any advice for potential customers?

Be very clear in your requirements to make the partnership more viable.

BACKGROUND

Please describe your company and your position there.

I am working as a Digital Marketing Manager in Estably. We are an asset management company based in Liechtenstein.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Josh Software, and what were your goals?

Our company Hires Josh Software for developing a mobile application for our company.

SOLUTION

How did you select this vendor and what were the deciding factors?

We chose Josh Software based on their previous success, project management, design, and development skills.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a kick-off meeting to talk about our objectives and priorities. The team then produced mock-ups and a demo for our app. The team designed and created the software after some iterations.

How many people from the vendor's team worked with you, and what were their positions?

We are working with the project manager, two stack developers, designers of the assigned team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project is currently being finalized and prepared for launch and presentations.

Describe their project management style, including communication tools and timeliness.

Josh Software is a very well-organized and knowledgeable person. They never fail to reach their deadlines. Overall, they've been excellent.

What did you find most impressive or unique about this company?

In terms of production, maintenance, and strategy, the management is highly skilled and committed to the project and on-time delivery. They know what they're doing, they give it their all (which is excellent), and they're all very polite, dependable, and communicative.

Are there any areas for improvement or something they could have done differently?

No, They are really good at IT services.

BACKGROUND

Please describe your company and your position there.

I am the co-founder of a logistics company, we operate across 9 countries

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Josh Software, and what were your goals?

We wanted to automate a lot of our manual processes with workflow design. Our goal was to integrate various offline processes to enable seamless data flow and create better visibility for the management. We also wanted to provide our end customers with real time information and structured reporting.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found that the team at John was well equipped to meet our demands. We were initially handled by one of the founders- Mr.Gautam and his understanding and approach was what won him the project.

They were willing to spend time with us, understanding our requirement and also willing to work within the budget we had seta side for this project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work involved understanding our entire business flow and dynamics. They infact went ahead and sent one of their senior partners to come and spend time with us in Africa and understand all the nuances of our business.

They created an indepth report identifying each aspect of our business and gave us solutions to manage them. The entire application was built on Ruby on rails.

How many people from the vendor's team worked with you, and what were their positions?

We had the Co-Founder Mr.Gautam who was handholding us, and we were very closely working with a senior partner Mr.Sameer along with 3 Jr associates.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project for us is present continuous. We have managed to meet and deliver all timelines as set out in the schedule. We have also managed to achieve developments which weren't scheduled but were ad-hoc. The team is very flexible and understand the sensitivity of our requests and helps us prioritize the same.

Describe their project management style, including communication tools and timeliness.

They would typically give us a schedule for every module we decide to implement. They were very efficient to bring the module on the test server on or before the deadline.

They are available on phone/email/whatsapp and i have also called them way past working times in india. They have always attended to my call and also given me a solution to ensure work continues.

What did you find most impressive or unique about this company?

They were full of energy, and they were always eager to learn. They never take a project for the sake of taking it, they invest time to understand our business/issues. They have also been very accommodating when it comes to change management.

I feel the Founders along with all the partners display a very high level of commitment to the project if or not they are directly involved. For us, that was a winner as we were always assured we are in the safest hands.

Are there any areas for improvement or something they could have done differently?

The quality of output is great, i am sure going forward they can do a lot more with the UI team. I feel the effort sometimes gets unnoticed due to the quality of UI> having said that, we are also very demanding as a client.