Josh Software

Please describe your company and your position there.

I am the technical director at utility and telecommunication firm based out of Thane, India.

For what projects/services did your company hire Josh Software, and what were your goals?

We wanted to develop an innovative mobile application that would help the unorganised transportation sector streamline the process of fitment of retro-reflective tape.

How did you select this vendor and what were the deciding factors?

We were searching for someone who had experience and got the credentials to carry out the work. We found Josh Software through our mutual contact and after initial few meeting we decided to go ahead.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had quite a few requirement gathering meetings and then we decided to go with a MVP to test the feedback and then iteratively kept on developing our mobile application. We decided to go with Ruby-on-rails for our backend.

How many resources from the vendor's team worked with you, and what were their positions?

We had a team of 10 people with 1 Manager, couple of team leads and rest developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We finished our MVP and went live in 2 months. We had a great response from our clients about the usability and intuitiveness of the product. We saw good number of transactions on the platform and rarely saw any issues with the overall product.

Describe their project management style, including communication tools and timeliness.

The team is very professional and we had regular connect over calls and did some in person meetings as and when needed.

What did you find most impressive or unique about this company?

They took care of everything — they developed and deployed the app and provided maintenance efforts. The UI design was very impressive and the overall app responsiveness was quite good.

Are there any areas for improvement or something they could have done differently?

Maybe documentation part is something that can be looked into.

Introduce your business and what you do there.

I'm the founder of a software startup.

What challenge were you trying to address with Josh Software?

We needed help with building a SaaS platform in the analytics space.

What was the scope of their involvement?

Josh Software provided frontend development services, primarily using React JS. They weren't involved in the overall design of the platform, but they recommended and implemented architectural changes that were key to the overall development plan.

We weren't able to provide a lot of documentation upfront, but we did have some mockups on Adobe XD to give them an idea of the kind of screens we wanted. From there, they worked on every screen, and I communicated any needed changes. It was an iterative process.

What is the team composition?

We mainly worked with one developer. In the very initial stages, we also had a project manager.

How did you come to work with Josh Software?

A friend introduced them to me. That recommendation was good enough for me to take a chance. Being located in cities with access to a larger pool of resources helped, but ultimately to due the pandemic everyone went fully remote.

How much have you invested with them?

We spent under $50,000 AUD (approximately $37,000 USD).

What is the status of this engagement?

The project had 2 phases in Q2 2020 and Q2/Q3 2021.

What evidence can you share that demonstrates the impact of the engagement?

I don't have any specific metrics to share. However, the developer who worked on the project was impactful despite the steep learning curve.

As part of the wider team effort, including Josh, we were to deliver an early beta, in spite of significant challenges.

How did Josh Software perform from a project management standpoint?

We had an agile approach. We had daily 15-minute standup calls and tracked our progress through Trello. Additionally, we collaborated through a shared document for deep feature builds.

What did you find most impressive about them?

While there were initial challenges in trying to fit a suitable resource. They quickly replaced resources who couldn't take on the complexity of the product. Eventually, they brought someone with the necessary expertise. We appreciated that we had options instead of having to settle for one person.

Are there any areas they could improve?

Knowing the complexity of the platform we were building, Josh Software could've managed the resource allocation differently. It would've saved us all time amongst other things.

Do you have any advice for potential customers?

Things are dynamic and fast-moving for startups, so it's essential to set expectations upfront. If you're building a SaaS platform, you also need to consider the technologies you can use. Then, make sure that Josh Software has the necessary background information, expertise to help identify potential resources and make for a smoother build.

Please describe your company and your position there.

We offer Cloud, Mobility, IoT, Big Data, and Artificial Intelligence to ISVs, enterprises, and Digital Marketing services in multiple industries. I am the Managing Director

For what projects/services did your company hire Josh Software, and what were your goals?

We wanted to build a software for our marketing services to maintain the project data and progress of our various clients and perform daily operations.

How did you select this vendor and what were the deciding factors?

We had gone through their profile and based upon their past work done we decided to go with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

After analysing the requirements, we gave they came up with multiple ideas to rectify the challenges and problems we were facing with our operations. We had various meetings to define our objectives time to time and then they delivered in different phases.

How many people from the vendor's team worked with you, and what were their positions?

An account manager and a developer we worked with.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are quite impressed with the on time delivery of the project and the support was very strong whenever we needed it from Josh’s team

Describe their project management style, including communication tools and timeliness.

They are very professional and easy to work with.

What did you find most impressive or unique about this company?

They delivered even beyond their scope of work in terms of training our resources on the solution and support after the deployment

Are there any areas for improvement or something they could have done differently?

We are satisfied with the work done by them for us

Please describe your company and your position there.

I'm the Director. We have 3 location across India.

For what projects/services did your company hire Josh Software, and what were your goals?

The previous service provider was not up to the mark while giving the services and then we decided to switch & then someone referred me Josh Software and we started working them and Josh are up to our expectations.

How did you select this vendor and what were the deciding factors?

We found them through a referral and considered them along with other Clients. The result and response from Josh Software is very Quick/fast in providing the services then our previous clients.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We are really happy & satisfied with UI/UX Designing, Previously we had struggled a lot with this. specially in the Quality Analytics.

How many people from the vendor's team worked with you, and what were their positions?

There 3 people, 1 Tech Lead & 2 Software Engineer.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

In last year, the response & result and really very satisfied and their team performed so well that we are continuing with them and in the future as well.

Describe their project management style, including communication tools and timeliness.

The experience with their Project Management is great compared to the other vendors we worked with.

What did you find most impressive or unique about this company?

We have direct access to the whole team, making it easy to communicate our ideas.

Are there any areas for improvement or something they could have done differently?

No improvement is needed according to my experience. They are doing great work.

Please describe your company and your position there.

I'm the owner of an online SaaS platform which specialises in sports management.

For what projects/services did your company hire Josh Software, and what were your goals?

We had a new challenge where we had to build an online SaaS platform for a sporting national governing body. The application needed to include complex membership and financial management, as well as long-term statistics tracking.

We wanted to be able to supply a platform where data was available at the customer's fingertips at a moments notice, in order to exceed their compliance requirements.

How did you select this vendor and what were the deciding factors?

We had previously worked with Josh Software on another sports management platform. Given their hard work, professionalism, and commitment to the project – it was obvious that we'd be turning to Sachin and the team again for their help.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We met with the team, and the customer to run through the specification in detail, and suggest amendments where necessary. Using Rails, and PostgreSQL – Josh has delivered a platform which is still in use today, and very popular among the sporting community.

How many people from the vendor's team worked with you, and what were their positions?

We worked with the lead software engineer, along with 3 other developers.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the project, we quickly saw an uptake from over 16,000 users within the pathway that had been commissioned.

Describe their project management style, including communication tools and timeliness.

We had regular meetings with the project leader, and regular communication via the development tracker. Deadlines were always met, and communication was excellent.

What did you find most impressive or unique about this company?

Their work ethic is admirable. I've not found another company with such dedication to a project.

Are there any areas for improvement or something they could have done differently?

As with any project, bugs at the start resulting in lack of availability during the pilot phase was quickly resolved, to everyone's satisfaction.

Introduce your business and what you do there.

I’m the senior management consultant at TATA Projects, an engineering company. I’m part of the services division which is based on a 150-year-old philosophy of testing, inspection, and certifications. 

We’re into inspection services, expediting services, and operation, repair, and maintenance services. Customers usually come to us with a problem in the area of monitoring, tracking, and tracing, and during COVID-19, the need for doing remote monitoring has become very high.

Our company has a presence in 40 countries, and we serve a large number of steam manufacturers in India. We’re also one of the 169 companies in a larger, $100 billion target group. The other divisions that we have are the construction tech services (CTS) division which deals with building in 3D, 4D, and 5D and the integrated project management services (IPMS) which typically deals with construction consulting. I set these departments up three and a half years ago.  

What challenge were you trying to address with Josh Software?

We needed an agency that could develop a custom platform for us, so we brought in Josh Software.

What was the scope of their involvement?

We have a basket of device, network, and software partners for whom we wanted to create a unified portal. We wanted this platform to allow clients to easily navigate through all of the services that they’ve purchased in one place. 

The content came from us while Josh Software developed the backbone infrastructure and the coding. We provided the business ideas and specifications for how we wanted the portal to work, but we involved their software expertise in conceptualizing the idea for the content and material. We held long discussions to put all of the elements into a user-friendly format. 

Josh Software then developed a website with product service lines for man, machine, material, and sustainability. They created buttons and tabs that I could seamlessly navigate through to get to the operational dashboard or to the analytics.

The team now continues to support the backend of our portal. They also continue to develop and evolve the platform to the next level. 

What is the team composition?

We work with the COO & CTO of the company as well as with a software lead, a UI/UX designer, and a QA.

How did you come to work with Josh Software?

We had a partner prior to them who failed at meeting our expectations, so our COO recommended Josh Software. We evaluated them on a couple of small test projects and hired them when we saw that they had the ability and depth to learn and scale up with us.

What is the status of this engagement?

We started working together in May 2020 and the partnership is ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Josh Software has done a good job with the UI/UX. They’ve understood our business, proactively made suggestions of what would look better, and delivered the product correctly. We’ve only used it internally but once we scale up and take the product to the market, it will surely be a one-stop-shop for our customers. Thus far, I’ve gotten a lot of good comments about how the portal is shaping up.

How did Josh Software perform from a project management standpoint?

We’ve seen Josh Software evolve throughout this project. Despite the learning curve and initial roadblocks, since this is a new industry to them,  Josh Software quickly picked up after about 2–3 months. The team has come to have a good grip on the business, requirements, and timelines. 

In the last two releases, in the last six months, I haven’t seen any radical delays that impacted the business. They’ve been punctual 95% of the time and have shown constant availability and forthcomingness.

I’ve opted not to have a chat tool because a lot of clarity is required with this work, so we’ve been communicating via Microsoft Teams and email. 

What did you find most impressive about them?

The UI/UX design was exceptional; it was Josh Software’s strong suit. They did a fantastic job at delivering what we asked for in terms of the parameters. The team met all of our expectations.

Are there any areas they could improve?

They could improve a little on project coordination and could scale up faster.

Introduce your business and what you do there?

I’m the IT director at a healthcare insurance company. We offer our services to our institutional clients that provide benefit packages to their eligible employees.

What challenge were you trying to address with Josh Software?

We needed their assistance in completing the development of our website and web application.

What was the scope of their involvement?

We've initially tasked Josh Software with supporting our development pipeline to help us accomplish our website and a web app, which serves as an enrollment platform for our clients' employees. They've created front- and backend development solutions using PHP, MySQL, and MongoDB. The website is hosted via AWS, while Apache is our web server software. We continue to rely on Josh Software's team for web hosting and site maintenance.

What is the team composition?

We work with an account manager, a client support person, and a developer.

How did you come to work with Josh Software?

I was acquainted with one of Josh Software's resources, so I reached out to them when we changed our provider. It was easy to onboard their team because they were responsive and quick to understand our needs.

How much have you invested with them?

We've spent $30,000 so far.

What is the status of this engagement?

We started our collaboration in January 2021, and it’s ongoing. 

What evidence can you share that demonstrates the impact of the engagement?

Josh Software has delivered satisfactory results, which have further led to the completion of our high-quality platforms. We're particularly impressed with their developer, who's quickly determined how to generate the necessary solutions even though she hasn't contributed in the initial product development stages.

How did Josh Software perform from a project management standpoint?

We use Jira to communicate, create tickets, and relay different tasks. Josh Software is a responsive team, which makes our workflow easier.

What did you find most impressive about them?

Josh Software provides cost-efficient and quality services — we would've paid more to get the same results from the previous vendor we've worked with.

Are there any areas they could improve?

There's nothing to complain about — they've been a great partner to us.

Do you have any advice for potential customers?

Communicate your needs honestly and concisely, and they'll deliver those to you.

Please describe your company and your position there.

I am the IT head of a Home Loan public listed company

For what projects/services did your company hire Josh Software?

We have all our important corporate Portals / Customer self service portal and Intranet on LIferay and we have taken the services of Josh to maintain and do development

How did you select this vendor and what were the deciding factors?

- Skill level - Commitment and Professionalism - Rate Card

Describe the project in detail and walk through the stages of the project.

As shared above we have our three important digital assets on the LIferay platform Our Corporate Portal Our Customer self service which is supposed to empower our customers to do all Loan related activities without required to call up which means it has to be very intuitive and well designed. Fully taken care by Josh team and our Internal Intranet portal which is the touch point for all internal onboarded staff

How many resources from the vendor's team worked with you, and what were their positions?

One - Sr Developer and Program Manger

Can you share any outcomes from the project that demonstrate progress or success?

Our customer service team have found a reduction of calls by 50% in 6 months after the customer portal has gone live and Employees can do most of the things using the Intranet portal built

How effective was the workflow between your team and theirs?

Easy communication and very professional approach

What did you find most impressive or unique about this company?

The three data points which were our mail criteria to have the solution - Skill level - Commitment and Professionalism - Rate Card

Are there any areas for improvement or something they could have done differently?

Everything has room for improvement but I am satisfied with the present status.

Introduce your business and what you do there.

I’m the lead software engineer of a fitness company.

What challenge were you trying to address with Josh Software?

We have a small to medium-sized engineering team made up of 6–7 people. Whenever there’s a certain feature we would like to implement that our small team can’t spare the time for, we typically bring in Josh Software. We’ve worked with them on a lot of projects such as mobile app and web development.

What was the scope of their involvement?

One of the more recent projects that we just finished is a fitness machine with a tablet and a bunch of pads that people can punch — like hardware for boxing training. We wanted the capability to live stream workouts to users, so we contacted Josh Software to create the backend. They also created a website for us where we can schedule the live workouts and denote its content for the user to see.

One of the things we think would be good to highlight on our boxing machine is the accelerometer sensors. Whenever someone punches our machine, the data of the punch gets sent to the tablet, so we worked with them to make the data transmission faster. In addition to that, they’ve helped us with the front- and backend development of the website, with the frontend using JavaScript and React, and a .NET app written in C# for the backend. They also built our mobile app using Flutter and Java.

Right now, we’re currently developing a product that would need to be paired with a Bluetooth app of our own design — we gave that device to Josh Software to implement it for us. 

What is the team composition?

The size of the Josh Software team scales depending on the project, because they have a lot of people under their umbrella who they delegate to different projects. I usually work with about 4–5 engineers, including a project manager.

How did you come to work with Josh Software?

Our company has actually been working with them for many years before I joined. We’ve continued to work with them because they’ve always delivered.

How much have you invested with them?

The latest project that we closed out was the live training website, and the total cost of that project was around $35,000.

What is the status of this engagement?

Our partnership started in June 2020, and it’s still ongoing.

What evidence can you share that demonstrates the impact of the engagement? 

Whenever we’re working with them, we try to delineate specific requirements, which they always deliver. However, the reason we’re so hyper-specific to the particular numbers is that on some of our previous projects, I felt that they might’ve not envisioned the same output of the performance as we did — it resulted in miscommunications and the deliverable wasn’t what we expected, even if it was technically delivered according to the contract.

How did Josh Software perform from a project management standpoint?

From a project management standpoint, they’re fantastic, especially since they recently brought on some newer project managers. For the first few weeks of a project, they’ll be sitting down with me to make sure they understand what it is they’re supposed to be making. They’ll also do weekly calls where they’ll show me a document that’ll have specific changes to the code, which I really like as an engineer. 

I can actually concretely see what they’re working on, what they did in the past week, and the goals for next week. For the project management tool, we actually use Jira internally — but between Josh Software and I, a lot of it would be in their hands so we don’t necessarily need a project management software.

What did you find most impressive about them?

Initially, we’ve just been using them to augment our team size and to have extra hands to implement something to the platform. What really impresses me is that they have a roster of engineers who are able to do things that even my team probably couldn’t. No one in my team necessarily has the expertise to complete the requirements that we would like for the project, but Josh Software does.

They have such a wide array of engineers under their umbrella, that they always have someone in their team that knows how to do what we’re going to ask.

Are there any areas they could improve?

We’ve noticed that they will always complete the requirement for it to function properly, but the code itself isn’t always that great. They’ll write the code to work, but not necessarily write it to be readable, maintainable, or editable in the future. Josh Software is really good at developing the code, and it’ll work the way we describe it — but the code itself isn’t of the highest quality.

Do you have any advice for potential customers?

My only advice is whenever you’re drafting the details, the requirements, time frames, and expected deliverables, be as specific as possible. They always deliver everything that’s in there, but sometimes, you have to be hyper-specific about what’s intended for the project.

Introduce your business and what you do there.

I’m the co-founder of a transferring auto portal where we auction automobiles. It’s a one-stop solution to all problems related to purchasing, selling, loan insurance, transfer assistance, accessory servicing, etc. — everything gets solved at our portal.

What challenge were you trying to address with Syntex Limited?

We wanted a team that could support our tech and could help us in scaling up the business — it was very important because the auctions and offers we give to people are all online. We needed a team that could continually run the data, operate, and manage the entire tech part of the business.

What was the scope of their involvement?

They’re responsible for the entire development of our e-commerce website. I only told them my idea and they took care of everything else including design, development, maintenance, handling the database, and the servers.

We had an existing website but they changed the entire system. They built it from scratch and made it better than the previous one. They used Ruby on Rails for the development and they continue to make changes to upgrade the website. 

What is the team composition?

There are six people and my main point of contact is the coder. I explain my entire product description to him, and he then takes care of it with the team.

How did you come to work with Syntex Limited?

They were referred by a friend. I went to their office to meet the team, and I really liked the founder — he’s very passionate about the work that he does. His way of presenting is very different compared to what I had already seen from other tech people. I went ahead and partnered with them.

How much have you invested with them?

I’ve spent around 30 lakhs (approximately $59,900 USD).

What is the status of this engagement?

We started working together in October 2020, and our partnership is still ongoing.

What evidence can you share that demonstrates the impact of the engagement?

I completely rely on them, rendering me completely free of the tech part of the business — it helps me to focus more on the operations that I want to look after. The success metric is good as they’re able to complete 85% of the work within the timeframe they give. There’s 15% of up and down, which are currently in discussions due to COVID-19. Nonetheless, we’re very happy with the work that they deliver.

How did Syntex Limited perform from a project management standpoint?

We use Trello where they update all that needs to be done and what is in what stage. We communicate via messages or phone calls.

What did you find most impressive about them?

They’re passionate about meeting the goal, they put in the effort, and take ownership.

Are there any areas they could improve?

The timeline is sometimes an issue but it’s only because of COVID-19.

Do you have any advice for potential customers?

My advice is to be honest and upfront with management, and always explain your vision and idea.