JLabs

BACKGROUND

Please describe your company and position.

I am the Systems Analyst of Negros Women for Tomorrow Foundation, Inc.

Describe what your company does in a single sentence.

NWTF is a microfinance institution whose mission is to provide sustainable financial services to the poor, along with non-financial support such as scholarships, livelihood programs, and medical missions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JLabs to accomplish?

• We hired JLabs to handle the development of the NWTF mobile application, which aims to provide our clients with a more convenient and user-friendly platform for accessing our services.

SOLUTION

How did you find JLabs?

Referral

Why did you select JLabs over others?

• Good value for cost
• Company values aligned

How many teammates from JLabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work:
The project involves the end-to-end design, development, testing, and deployment of a view-only NWTF Mobile App integrated with NWTF’s backend systems through a proxy server. It also includes a Basic Admin Portal for banner management and essential technical integrations.
Key Deliverables:
1. Fully functional view-only NWTF Mobile App with all required modules
2. Working push notifications and Notifications History
3. Operational Admin Portal with banner management
4. Proxy server and API integration
5. Complete technical documentation, training materials, and test cases
6. Deployment to production and release approval
7. Post-launch support through August 2025

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project demonstrated clear success by delivering 100% of all planned features and integrations, completing all documentation, achieving a 96% system uptime with zero crash reports post–go-live, and maintaining overall system stability aside from one NWTF-side network issue.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their team delivered all items on time and consistently responded quickly and helpfully to our needs throughout the project.

What was your primary form of communication with JLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed me most about the company was their strong project management, clear communication, and ability to deliver high-quality outputs on time while consistently adapting to our needs.

Are there any areas for improvement or something JLabs could have done differently?

Overall, the experience was very good, but one area for improvement would be to provide even more proactive updates or early visibility on potential technical issues, so challenges can be anticipated and resolved even faster.

BACKGROUND

Introduce your business and what you do there.

 The Heart of the Fathers Foundation is a non-profit organization and our mission is to inspire, enhance, and empower grandparents to have a positive impact on their grandchildren. I am the organization's Website and Mobile App Administrator.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JLabs?

Although I manage most of the technical aspects at the company, mobile development isn't my specialty, so I reached out to Jhom from JLabs to assist with creating a prototype and developing the mobile app.

SOLUTION

What was the scope of their involvement?

We began with a prototype, and JLabs took charge of the app’s development. Guided by our founder’s vision, we provided the team with the basic requirements and desired features. About two months later, the development team began actively building the app, incorporating upgrades and adjustments to the features we had initially outlined.

The primary goal was to create an app that would be user-friendly, especially for older users, with clear and intuitive navigation.

Functionally, the app shares some similarities with FamilySearch. Users can browse their contact list to invite family and friends into the app. From there, they can create their own family tree and visualize familial connections—including those involving blended families. The app allows users to customize which relationships are displayed through a toggle feature.

Additional features include the ability to create family groups, a built-in calendar and notes section, and integration with the device's gallery, allowing users to view and organize family-related media easily.

What is the team composition?

My primary point of contact was Jhom, the CEO of JLabs. I also collaborated closely with their CTO and the lead developer on our project, John.

How did you come to work with JLabs?

I discovered JLabs online while exploring development partners. I had been in contact with another company, but they lacked the flexibility we needed. When I reached out to JLabs, they were responsive and able to meet our specific requirements.

How much have you invested with them?

We’ve invested approximately $22,000 in the prototype and the initial version of the app.

What is the status of this engagement?

The app is currently available on both iOS and Android, though it remains unlisted as we continue refining it and adding new features. We're currently inviting select users to test the app and provide feedback to help guide future improvements before launching it to a wider audience.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I liked how fast they were in terms of addressing the bugs and issues that needed attention. They would tell me in advance if they had a holiday, since there are many in the Philippines, or when one of their developers was leaving their company. We paused for them to find another resource to help with this project, and I was very much open to that. 

They were very efficient, and I liked their work relationship with each other. We didn't face many issues communicating what we wanted, and JLabs was able to deliver it all. Overall, I'm grateful for the work they did.

How did JLabs perform from a project management standpoint?

JLabs met deadlines and stayed on budget. They communicated well and told me in advance if they would be off. We used Figma to see the designs and Google Sheets to document all the bugs and errors we encountered. We also used Google Meet and Slack to communicate. We reached out to JLabs' point of contact when we needed something. I had other members of my team check deliverables and, once I had feedback, I communicated it to JLabs.

In terms of payment, we initially used my account in the Philippines because we didn't have access to Wise. Once we were able to set up Wise, we used that. JLabs was very open to accommodating us, which helped.
Our relationship with JLabs evolved into a strong and collaborative partnership. As the project progressed, communication became smoother, and we developed a good rapport—especially with Jhom, who helped translate our technical requirements clearly to his team. Their transparency, responsiveness, and willingness to adapt to our needs built a high level of trust throughout the engagement.

What did you find most impressive about them?

We built a good rapport with John, JLabs' owner. I used a lot of jargon when communicating our requirements, and he helped me put what I wanted them to do into words and helped his teammates complete those tasks. I appreciated that they understood the terms I used. The engagement was smooth.

Are there any areas they could improve?

So far, I don’t have any major criticisms. Occasionally, minor bugs or errors would come up during our testing, but the team was always professional and prompt in addressing them. Their responsiveness and attention to detail have been appreciated throughout the process.

Do you have any advice for potential customers?

Be clear about your expectations from the very first meeting. Communicate your needs openly and honestly, and try to keep your expectations realistic. JLabs is very accommodating, approachable, and willing to adjust to your requests—but it's important to express what you need rather than assume they'll know. Open and ongoing communication is key to a successful partnership.

BACKGROUND

Please describe your company and position.

I am the Founder of Year Glance

Describe what your company does in a single sentence.

Year Glance is the premium year planning tool that connects all your online calendars into one beautiful view. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JLabs to accomplish?

• Redesign our software from the ground up
• Make our software secure and extensible
• Add new functionality to enhance the user experience

SOLUTION

How did you find JLabs?

Online Search

Why did you select JLabs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Provided most confidence in supporting our vision

How many teammates from JLabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design modern and responsive UI/UX

Develop web app based on current and new features required

Migrate current users to new web app

Provide ongoing support after launch of the new web app

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Monthly sprint reviews based on assigned tasks for design and development

End result is a fully functioning web app

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery was usually on schedule. There were some small delays that were outside their control. They were fast to rectify the situation, and they were very accommodating to our needs.

What was your primary form of communication with JLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

JLabs willingness to exceed expectations, to put in the extra work required to make the product exactly what we asked for. Great leadership and team dynamic. A lot of goodwill in our working partnership.

Are there any areas for improvement or something JLabs could have done differently?

Extensive user testing takes time but would definitely assist the process.

BACKGROUND

Please describe your company and position.

I am the Co-Founder and CEO of Magnus Pet Solutions Inc.

Describe what your company does in a single sentence.

Mommyki, The Super Pet App! is the Philippines' first ever one-stop mobile app for all pet needs from birth to rebirth.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JLabs to accomplish?

• Develop the Super Pawfile

SOLUTION

How did you find JLabs?

The Final Pitch Season 9 batchmate

Why did you select JLabs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from JLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged JLabs to work on the Super Pawfile. This Pawfile is essential for Pet Owners to be able to digitize their pet records. JLabs not only developed the module but also provided significant and brilliant inputs resulting to an amazing Pawfile module that Pet Owners can utilize. JLabs is also super knowledgeable with E-commerce, which is very important because Mommyki has a built in Marketplace for all pet needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The reliability of the Pawfile. The interface which is very attractive to Pet Owners.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, everything was done timely. There are some missed deadlines but that is only because of the unforeseen issues arising from the work of the previous developers. But once the development is done, it is better and effective.

What was your primary form of communication with JLabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very open to discussions. They provide great insights that leads to "aha" moments. Super knowledgeable about their craft!

Are there any areas for improvement or something JLabs could have done differently?

None, everything is in order. Matter of fact, we are already talking about phase 2 development.

BACKGROUND

Introduce your business and what you do there.

I'm the founder of a company that is developing a referral management and communication platform for healthcare professionals.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JLabs?

We needed help developing an MVP.

SOLUTION

What was the scope of their involvement?

JLabs designed and developed our MVP.

What is the team composition?

We worked with 5–6 people.

How did you come to work with JLabs?

We found them through a referral. Communication with JLabs was very easy and professional. Their prices and services were reasonable.

What is the status of this engagement?

We worked together from April 2024–February 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We had sprint reviews every four weeks, where they demoed the progress. They delivered specific features based on our original design and all the requirements that were developed during the discovery and design phases.

How did JLabs perform from a project management standpoint?

They were efficient and professional in their time management. They responded well to our needs as the project progressed and provided timely response and feedback. The team communicated via Slack, Google Meet, and email.

What did you find most impressive about them?

It was very easy to communicate with them.

Are there any areas they could improve?

The project ended up costing more and taking longer than originally planned. However, they were professional in providing extra support at the end to resolve issues.

BACKGROUND

Please describe your company and position.

I am the CEO of an automotive company

Describe what your company does in a single sentence.

We are an all-in-one platform where car owners can have easy access to car parts and services.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JLabs to accomplish?

• Mobile App development
• Tech development
• Ui/Ux

SOLUTION

How did you find JLabs?

Referral

Why did you select JLabs over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from JLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• To create a mobile app that will showcase our products and services. 
• To execute a full software development lifecycle of planning, design, development, testing, and deployment up to the maintenance of the product.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Installations / Downloads
• Sales 
• Conversion

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project manager was able to continually gather business information needed to be converted to software requirements and specifications.

What was your primary form of communication with JLabs?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their Agile software development methodology has ensured continuous planning and development.

Are there any areas for improvement or something JLabs could have done differently?

None so far

BACKGROUND

Please describe your company and position.

I am an executive at Refuel Mobile

Describe what your company does in a single sentence.

Provide fuel to Buisness

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JLabs to accomplish?

• Develop our backend platform
• Develop our Driver App
• Develop our Consumer App

SOLUTION

How did you find JLabs?

Online Search

Why did you select JLabs over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from JLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop the web portal, Driver App, Consumer App

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Delivered on time and on budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ys on Time and on Budget

What was your primary form of communication with JLabs?

Virtual Meeting

What did you find most impressive or unique about this company?

Their communication skills are great, They provide updates and work on our time zone

Are there any areas for improvement or something JLabs could have done differently?

Test a bit more before launching, just to find the small bugs that sometimes come up

BACKGROUND

Please describe your company and position.

I am the CEO of an NFT marketing platform

Describe what your company does in a single sentence.

NFT Search Engine and support infrastructure to help NFT projects succeed.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JLabs to accomplish?

• Develop a marketplace
• Develop an aggregator
• Make a search engine
• Make a whitelabel solution

SOLUTION

How did you find JLabs?

• Referral

Why did you select JLabs over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from JLabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

made a whitelabel NFT marketplace to propose to clients. This included search, aggregation, and was entire cross device compatible.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Proper understanding of the scope of work with delivery in reasonable timeframes with good testing of the product.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivery within timeframes, small issues in some of the product were fixed quickly, and were responsive to our needs/changes/feedback.

What was your primary form of communication with JLabs?

• Virtual Meeting

What did you find most impressive or unique about this company?

• We were impressed by their flexibility and the width of possibilities in what they could offer.
• Very good value for what you get, and wilingness to truly understand what you are trying to build.

Are there any areas for improvement or something JLabs could have done differently?

Deeper documentation on product tasks and sharing of notes to check alignement, but generally there were not many issues there.