JDD Agency

BACKGROUND

Introduce your business and what you do there.

I’m the owner of a personal training company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JDD Agency?

I needed a website to get the word out about my business.

SOLUTION

What was the scope of their involvement?

JDD Agency designed a WordPress website to promote my personal training business. I specifically wanted their team to integrate functionalities that enabled my clients to book training sessions online.

What is the team composition?

I worked with 2–3 resources from their team.

How did you come to work with JDD Agency?

I found their team on Google and saw that they had good reviews from reputable clients. After looking at their website and portfolio, I immediately reached out to their team. Upon explaining the project brief and my business goals, JDD Agency showed enough confidence in assuring me that they could make these results happen, so I onboarded their team.

How much have you invested with them?

We spent £10,000 (approximately $14,000 USD).

What is the status of this engagement?

Our project ran from December 2019–June 2020.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

JDD Agency succeeded in making a speedy, efficient, and appealing website for my business. I didn't find the need to record quantifiable results, so my main success metric for their work would be the site's functionality and responsiveness.

How did JDD Agency perform from a project management standpoint?

I mainly communicated with the owner through phone calls, text messages, and emails. JDD Agency was a responsible team that considered both my needs and feedback.

What did you find most impressive about them?

I was most impressed with JDD Agency's accommodating nature — their team remained helpful and understanding of my requests even after we completed the project.

Are there any areas they could improve?

No, I had a great working experience with their team.

Do you have any advice for potential customers?

Present a clear and finalized brief to help JDD Agency determine your exact needs. They'll be able to deliver efficient and tailored results if everything is concise from the get-go.

BACKGROUND

Introduce your business and what you do there.

I am a sales and marketing manager for a company called Rolatube. We are a manufacturer based in the UK. We manufacture a plastic composite material that is used in a range of products that we sell to government organizations and across the world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with JDD Agency?

We were essentially rebranding our organization.

SOLUTION

What was the scope of their involvement?

They were given the task of, after reviewing the brand and its values, coming up with a refresh that links to the past but also gave us a much more professional and corporate look. We charged them with evaluating us as a business based on what we're trying to do and the market we're in and then coming up with a rebranding proposal that would fit that business model. Then that new brand was to be applied to a redesign of our website and presence on social media. They put together some design elements, but all the site content was developed and populated by us.

We now have a new project with them. Up until now, our company has been a B2B business. We are developing and releasing some new retail products, so we are working with them to build a new B2C e-commerce site.

What is the team composition?

I have one main contact. He has a team of designers and programmers that report directly to him. I'm not sure how big his team is.

How did you come to work with JDD Agency?

We did some research, exploring the idea of working with agencies we had used in the past as well as other agencies in our area that looked like they fit our needs. Once we had a shortlist, we spoke to the individual agencies about the specifics of the project and selected from there.

How much have you invested in them?

We've spent about $30,000 with them.

What is the status of this engagement?

We've worked together since August 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our old website wasn't optimized for SEO, so traffic statistics were pretty low and we didn't rank at all in Google search results. That has changed dramatically with the new website. By using SEO best practices and focusing on the keywords we know our customers will search, we tend to be in position one or two in Google's search result rankings. As a result, traffic to the website has risen dramatically within our niche.

How did JDD Agency perform from a project management standpoint?

They're pretty good. Their team is transparent, and their deliverables basically matched our expectations. Any necessary changes have been implemented in a timely manner. They respond well to emails, occasionally needing a prompt to get back to me. Our project timeline hasn't been super formal, so we don't use a project management tool. We typically communicate through online meetings in either Microsoft Teams or Google Meet.

What did you find most impressive about them?

They are personable, very easy to deal with, and listen to project requirements. A lot of agencies we chatted with only wanted to sell us their pre-made solution and wouldn't listen to our specific needs. JDD Agency, on the other hand, listened to what we wanted and tried to come up with a proposal that met our needs.

In my experience, they'll appoint one point of contact who holds a position of authority. I'm confident that that person has the ability to act on all the information you give them without having to answer to a superior. This setup has helped the partnership run smoothly.

Are there any areas they could improve?

It would be nice if their team was a bit more responsive. I'd also like to receive updates from them on a more regular basis, perhaps weekly.

Do you have any advice for potential customers?

Engage with them. They are a pretty lean operation so I think if your management team works directly with them, then your project will progress quickly and efficiently.

BACKGROUND

Please describe your company and position.

I am the CEO and Founder of Swish of the Curtain

Describe what your company does in a single sentence.

Franchise operation for Performing Arts Schools

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JDD Agency to accomplish?

• Design and build a full Software solution for a single franchisee
• Design and build a master franchisor management solution

SOLUTION

How did you find JDD Agency?

Online Search

Why did you select JDD Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost

How many teammates from JDD Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Design and build a full 360 degree solution for a complex school management solution for franchisees and franchisor. Including:

• finance
• attendance
• comms
• ecommerce
• reports

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Live deployment
• Reduced admin tasks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Personal and understanding when scope needed to shift on our terms. 

What was your primary form of communication with JDD Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

JDD Agency impressed us with their ability to understand and explain how and why to deploy solutions to our processes. 

Are there any areas for improvement or something JDD Agency could have done differently?

Option to 'super sprint' if needed. 

BACKGROUND

Please describe your company and position.

I am the Managing Director of School Business Services

Describe what your company does in a single sentence.

Provide finance software and support to the education sector.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JDD Agency to accomplish?

• Improve our PHP product

SOLUTION

How did you find JDD Agency?

Referral

Why did you select JDD Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Referred to me

How many teammates from JDD Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Ongoing custom enhancements including complex financial reporting

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To deliver specific financial reports and UI improvements

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their excellent support from the start was impressive.

What was your primary form of communication with JDD Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

The ability of the agency and developer assigned to our project to quickly understand our requirements, along with the ease with which relationships with our staff were formed.

Are there any areas for improvement or something JDD Agency could have done differently?

No

BACKGROUND

Please describe your company and position.

I am the Director of Operations of Mallock Limited

Describe what your company does in a single sentence.

A leading supplier of final mile Vehicle Logistics across the UK.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JDD Agency to accomplish?

• Automate our planning process
• Improve response times
• Improve Efficiency

SOLUTION

How did you find JDD Agency?

Online Search

Why did you select JDD Agency over others?

Good understanding of our requirements

How many teammates from JDD Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

Phase 1 - To automate the front end of our planning processes, improving efficiency and response times to our customer base.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A usable front end tool that provides a quicker response time to suggested movements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very well

What was your primary form of communication with JDD Agency?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their understanding of what we wanted to achieve impressed us.

Are there any areas for improvement or something JDD Agency could have done differently?

Not at this stage.

BACKGROUND

Please describe your company and position.

I am a Director at SomeRoom

Describe what your company does in a single sentence.

Holidays!

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire JDD Agency to accomplish?

• Design website
• Build website
• Maintain website

SOLUTION

How did you find JDD Agency?

Online Search

Why did you select JDD Agency over others?

• Close to my geographic location
• Pricing fit our budget
• Really approachable and helpful person to workwith

How many teammates from JDD Agency were assigned to this project?

1 Employee

Describe the scope of work in detail. Please include a summary of key deliverables.

To custom build a website, to modern day standards, which works across all platforms and different sized devices

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A website that works

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Delivered in a very timely mannor with no nonesense, couldnt recommend jamie more!

What was your primary form of communication with JDD Agency?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Simy got the work done and delivered without any nonesense

Are there any areas for improvement or something JDD Agency could have done differently?

No they acted very professionally