Custom Software Dev for Nonprofit Organization
- Custom Software Development
- $200,000 to $999,999
- June 2019 - Ongoing
- Quality
- 4.5
- Schedule
- 5.0
- Cost
- 4.5
- Willing to Refer
- 5.0
- Non-profit
- San Ramon, California
- 11-50 Employees
- Online Review
- Verified
Jack Frost Design has developed a self-help reporting system for grantee activities for a nonprofit organization. They've conducted research, collected data, handled regular monitoring, and provided reports.
Thanks to Jack Frost Design, the client has enhanced their operations and achieved a 95% satisfaction rate from stakeholders. They've also reduced planning uncertainties by 80% and identified 10 areas for potential refinements in future projects. The service provider is timely and highly responsive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the IT manager of a Nonprofit Organization
Describe what your company does in a single sentence.
We are a 501(c)(3) nonprofit organization that operates in 13 western states and Pacific islands. We serve Indigenous and rural communities through training, technical and financial assistance and advocacy.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Jack Frost Design to accomplish?
- SELF-Help reporting system for the 50+ grantee activities located in multiple states
SOLUTION
How did you find Jack Frost Design?
Met at a SharePoint Conference
Why did you select Jack Frost Design over others?
- High ratings
- Close to my geographic location
- Pricing fits our budget
- Good value for cost
How many teammates from Jack Frost Design were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Project Initiation and Planning:
- JFD began by analyzing the client's requirements and the project's objectives.
- A comprehensive work plan was designed, highlighting the timeline, resources required, and milestones.
Research and Data Collection:
- Extensive research was conducted to gather relevant data and insights.
- Primary and secondary sources were used, ensuring the validity and relevance of information.
Analysis and Interpretation:
- The data collected was scrutinized, processed, and interpreted to derive actionable insights.
- Strategies and recommendations were formulated based on the insights drawn.
Implementation:
- JFD carried out the necessary actions, projects, or solutions as per the previously outlined strategies.
- Regular monitoring ensured the work was aligned with the intended objectives.
Evaluation and Feedback:
- Upon completing the primary objectives, JFD reviewed the overall execution of the project.
- Feedback was gathered, and lessons learned were documented for future reference.
Key Deliverables:
- Comprehensive Work Plan: A detailed roadmap of the project, including timelines, milestones, and resource allocation.
- Data Reports: Documents capturing all the relevant data collected during the research phase.
- Analysis Document: An exhaustive report on the insights derived from the data, along with strategies and recommendations.
- Implementation Log: A record of all actions taken, challenges faced, and solutions applied during the implementation phase.
- Final Evaluation Report: A reflective document detailing the project's successes, areas of improvement, and lessons learned.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Project Initiation and Planning:
- JFD defined and aligned our needs with achievable goals.
- Outcome: Delivered a well-structured project plan which reduced planning uncertainties by 80% and was endorsed by all major stakeholders.
Research and Data Collection:
- Comprehensive research was conducted, tapping both primary and secondary sources.
- Outcome: Accumulated over 500 relevant data points, ensuring 95% coverage of the project's information needs.
Analysis and Interpretation:
- Data was rigorously processed and insights provided
- Outcome: Formulated 20 high-value strategies based on insights, 18 of which were accepted and integrated.
Implementation:
- JFD executed the derived strategies, consistently monitoring progress.
- Outcome: 90% of the strategies showed immediate positive impacts, enhancing the project's effectiveness and the client's operations.
Evaluation and Feedback:
- A post-implementation review was conducted, assessing the project's success and areas for refinement.
- Outcome: Achieved a 95% satisfaction rate from stakeholders and identified 10 areas for potential improvements in future projects.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
JFD showcased an exemplary approach to project management. From the outset, their meticulous planning, which included a comprehensive work plan with defined timelines, milestones, and resource allocations, set a solid foundation for the project's success. In terms of punctuality, JFD demonstrated commendable discipline. They consistently met deadlines, with key deliverables such as the Comprehensive Work Plan, Data Reports, and Analysis Document provided on or before the agreed-upon dates.
This consistent punctuality was evident in their successful reduction of the project execution time by 15%. Regarding responsiveness to our needs, JFD was exceptional. They maintained an open channel of communication throughout the project, ensuring our concerns and requirements were promptly addressed.
Their approach to research, which covered 95% of our information needs, and the subsequent strategies they formulated, of which 90% had immediate positive impacts, clearly attested to their attentive and tailored response to our specific needs. Furthermore, the post-project evaluation they conducted, which achieved a 95% satisfaction rate from stakeholders, further underscores their commitment to client satisfaction and continuous improvement.
In summary, JFD's project management was both systematic and adaptive, ensuring timely delivery of outputs and keen responsiveness to our unique requirements. Their dedication to excellence was evident throughout the project's lifecycle.
What was your primary form of communication with Jack Frost Design?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
- Deep Technical Acumen: JFD exhibited a profound understanding of SharePoint's capabilities, intricacies, and potential pitfalls. Their adeptness in customizing solutions tailored to our needs was remarkable, ensuring that we leveraged SharePoint's full potential.
- Innovative Problem-Solving: One of the most impressive attributes of JFD was their ability to innovate within the SharePoint environment. Instead of offering generic solutions, they consistently devised creative, out-of-the-box strategies that enhanced our SharePoint experience and optimized its functionality for our specific requirements.
- User-Centric Design: JFD's development approach was not just technically sound but was deeply rooted in user experience. They designed SharePoint interfaces and workflows that were intuitive, user-friendly, and catered to our organization's diverse user base, ensuring rapid adoption and minimal training requirements.
- Efficient Collaboration Tools Integration: Recognizing SharePoint's inherent collaborative capabilities, JFD seamlessly integrated it with other enterprise tools. This ensured a harmonized workflow and increased productivity, as teams could easily collaborate and access resources within a unified digital ecosystem.
- Future-Ready Solutions: What I found particularly unique was JFD's forward-thinking approach. They didn't just develop for the present; they anticipated future organizational needs and changes in the SharePoint platform, ensuring that our solutions were scalable and adaptable.
Are there any areas for improvement or something Jack Frost Design could have done differently?
Not that I know of at this time.
RATINGS
-
Quality
4.5Service & Deliverables
-
Schedule
5.0On time / deadlines
-
Cost
4.5Value / within estimates
-
Willing to Refer
5.0NPS
