We are a triple impact (B) company that provides innovative, secure and reliable information security and technology solutions.
We specialize in the design and implementation of personalized and scalable services, creating safe and resilient technology environments that solve the particular needs of each client.
We interpret the needs of each customer and propose the most effective solution to achieve the expected level. In addition, we design plans to ensure business continuity and implement best practices for the effective and efficient management of technology services, striving to exceed the level of satisfaction with the service.
Our most important asset is the passion and dedication of our people. Together, we aspire to lead the way of transformation of companies with social and environmental awareness and to become a technological bridge that allows organizations to improve their working lives and achieve their objectives using innovative technological solutions.
We encourage innovative and independent thinking and value the aspirations, beliefs and preferences of everyone, giving each of our collaborators the opportunity to express themselves freely and develop their talents, to promote our growth and that of our customers.
Through consulting, auditing, training and automation services, we offer innovative, comprehensive and customized solutions to the security needs of each company.
We manage highly complex information security projects, using recognized methodologies such as PMP, PMI, Scrum, Agile Coach, Kanban, Management 3.0, Design Thinking, Lean Change, Lego Serious Play and Innovation Management.
Likewise, all our solutions are designed based on the most prestigious standards and frameworks worldwide in the field of Information Technology, such as: ITIL, CMMI, COBIT, PCI DSS, SOX, HIPAA, GDPR, GxP, COSO, ISO 9001 / 20000 / 22301 / 27000 series / 31000, OWASP, MITRE Att&ck and NIST.
ITSC SAS offers consulting services with project costs ranging from $40,000 to $50,000. Clients appreciate their professional approach, effective communication, and the value they provide, indicating good overall pricing for the quality of service received.
An IT service company hired ITSC SAS to provide IT consulting. They help the client to define and design their processes related to their IT framework, among other tasks.
ITSC SAS' quality work has been praised by the end users. Their outstanding communication and honesty has been also key to the project's success. The team also praises their professional approach and overall work.
A Clutch analyst personally interviewed this
client over the phone. Below is an edited
transcript.
BACKGROUND
Introduce your business and what you do there.
I’m the COO of Huenel IT Services, an IT services company. We deliver software development to our customers. We also do application maintenance outsourcing for our customers.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with ITSC SAS?
We needed help with IT consulting.
SOLUTION
What was the scope of their involvement?
ITSC SAS supports us in defining and designing some processes related to our IT framework. They’re a consultant service, so they help us train our resources involved in the service. They also work with our QA department to design the process and the implementation. In addition to that, they monitor our integral online procedure to ensure that we meet our customers’ expectations.
What is the team composition?
There are 4–5 people from their team working with us, including IT consultants and a service manager, who is our main point of contact.
How did you come to work with ITSC SAS?
A customer recommended them. On the first call, they gave us high confidence in their knowledge about what we needed. We were aware that they were experts in their field.
How much have you invested with them?
We've spent $40,000–$50,000 with them so far.
What is the status of this engagement?
We started working together in June 2019, and the engagement is ongoing.
RESULTS & FEEDBACK
What evidence can you share that demonstrates the impact of the engagement?
Our end consumers do reports on their work, and we've received great feedback saying that they're professional and provide quality service.
How did ITSC SAS perform from a project management standpoint?
They’re outstanding in their communication and services and honest about what they can do and what they don’t. They also provide constant reports and make suggestions for our service. In terms of communication, we use Microsoft Teams, WhatsApp, email, and phone calls.
What did you find most impressive about them?
Their approach and their work are very professional.
Are there any areas they could improve?
I don’t think there’s anything they can improve on — we feel very comfortable working with them.
Do you have any advice for potential customers?
If they say they can do the work, it’s because they have the know-how — you can trust them.
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
IT Services for Building Information Modeling Company
Other IT Consulting and SI
Confidential
Jan. 2018 - Ongoing
4.0
Quality
4.0
Schedule
4.0
Cost
5.0
Willing to Refer
4.0
"Their predisposition to any schedule is impressive."
Nov 9, 2021
IT Manager, Building Information Modeling Company
Anonymous
Verified
Other industries
Cordoba, Argentina
51-200 Employees
Online Review
Verified
A business information modeling company has engaged with ITSC SAS for IT services. The team is responsible for IT consulting, internal process review, and information security audit.
ITSC SAS has successfully improved the company’s security and workflows. The team communicates excellently and quickly through email and phone calls. Overall, their attitude towards any schedule is pivotal in the success of this ongoing engagement.
The client submitted this review online.
BACKGROUND
Please describe your company and your position there.
I am IT Manager, I have been working here for 3 years, it is a BIM company with more than 10 years.
OPPORTUNITY / CHALLENGE
For what projects/services did your company hire ITSC SAS?
We hire ITSC for IT consulting, internal process review, information security audit.
SOLUTION
How did you select this vendor and what were the deciding factors?
For a recommendation
Describe the project in detail and walk through the stages of the project.
Identify our workflow, how our processes are, evaluate and improve them, information security review, knowledge and evaluation of the area
How many resources from the vendor's team worked with you, and what were their positions?
We have contact with the owner of the company, he also had 2 resources that helped him
RESULTS & FEEDBACK
Can you share any outcomes from the project that demonstrate progress or success?
We have improved our security and our workflows.
How effective was the workflow between your team and theirs?
Pretty good, email or phone communication, quickly
What did you find most impressive or unique about this company?
Their predisposition to any schedule is impressive.
Are there any areas for improvement or something they could have done differently?
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