iTRENDS

BACKGROUND

Please describe your company and position.

I am the CIO of GRIVER

Describe what your company does in a single sentence.

Group of companies with more than 25 years of experience in logistics and software for foreign trade

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iTRENDS to accomplish?

• Define the technical architecture for a complete software platform intended to be a SaaS for our clients to consult tariff rates
• Develop a complete software platform intended to be a SaaS so that our clients can get all the information necessary to import and export goods in Mexico

SOLUTION

How did you find iTRENDS?

Previously I worked with them

Why did you select iTRENDS over others?

• Pricing fit our budget
• Referred to me
• Company values aligned
• Flexibility

How many teammates from iTRENDS were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Define the architecture of our SaaS platform in the AWS cloud 
• Completely develop the SaaS platform in a microservices and non-relational database model 
• Develop the administrative platform to keep the SaaS updated 
• Develop the first group of evolutionary improvements of the same SaaS platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Due dates 
• Cronogram 
• Functionalities 
• Performance 
• Budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ITRENDS is this king of partner in who you can trust at any case. They first of all fix, help, solve and then they take care of budgeting and managerial topics

What was your primary form of communication with iTRENDS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed with their problem-solving skills. Kindly and clever people in their team and really worthy pricing

Are there any areas for improvement or something iTRENDS could have done differently?

They should have a bigger team, taking care of keeping the same service quality

BACKGROUND

Please describe your company and position.

I am the Project Manager of a non-profit company

Describe what your company does in a single sentence.

We generate all b#IDs (free of charge) and govern their ethical use. We defend the data rights of all b#ID holders.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iTrends to accomplish?

• Development of web application

SOLUTION

How did you find iTrends?

Online Search

Why did you select iTrends over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

What was the size of iTrends’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We requested iTrends to develop a web application based on simple wireframes. We requested they give us a design based on the wireframes and then develop the web application. Included in the development is knowledge transfer for our use of the application. The deliverables included the web application, new wireframes for the new design, user manual, knowledge transfer, and help regarding any changes to the application.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We carried out progress meetings to check the state of the application. The progress was checked by looking at the developed functionalities of the application and what we requested to be working correctly.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they delivered everything on time. They also responded immediately to any of our concerns and questions.

What was your primary form of communication with iTrends?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their fast responses to our questions and concerns were impressive. Great time management. Great availability

Are there any areas for improvement or something iTrends could have done differently?

Everything done for this project was great. There is nothing that we have to point out for improvement.

BACKGROUND

Introduce your business and what you do there.

I’ve been working as the security director for a company that provides medical insurance services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iTrends?

We needed someone to develop a native application for agents, who we use as intermediaries to sell doctors’ services. The application needed a quoting engine functionality, so iTrends helped us with building it.

SOLUTION

What was the scope of their involvement?

iTrends had some experience with insurance so they helped us collect the requirements for the app. They designed a solution and provided a prototype which was then validated by the end-user. 

Their team developed an app that could work online and offline since our agents sometimes do not have access to WiFi or cannot get a phone signal. Using the app, our intermediaries could also easily talk to prospective members and give them a quote depending on the location. The tool is multi-currency, multi-company, and operates in different languages on both Android and iOS. 

iTrends originally hosted a solution, but they recently developed a new version of the app that we and the doctors could have full control over.

What is the team composition?

I interacted with at least 3–4 resources, including the project manager, the designer, and the business analyst. They had a development team, but we were not in contact with them.

How did you come to work with iTrends?

iTrends was a referral. A former employee of our company recommended them since they were based in Mexico. The team prepared and delivered a presentation where we saw their previous experience with similar companies, competitive pricing, and tailor-made solution. We then decided to work with them.

What is the status of this engagement?

We worked with iTrends for 4–5 years, since September 2015. The first version was fully developed in 2016 and released in December 2020. We work with them based on the demand, but are currently not engaged in a project since the tool is now on our platform and under our full control. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have a QA team that developed some of our metrics, which was up to three incidents per release. iTrends' development had good quality because they were under this standard. We also prepared some test cases which the team was able to handle since the model of the app was nothing too complex. 

How did iTrends perform from a project management standpoint?

We developed a project plan with a payment scheme attached to each deliverable and milestone. We usually met with them first, collected the requirements to relay to our internal team, and reviewed their outputs and designs against set checkpoints.

What did you find most impressive about them?

We were not in the same time zone and we sometimes contacted iTrends outside of business hours, but they were very responsive. They had experience in the market, which was a key attribute that helped them complete this project.

Are there any areas they could improve?

They could improve on the communication and language aspect. I am bilingual, but some of our users do not speak English. In general, however, they were able to understand, deliver, and document everything properly. 

Do you have any advice for potential customers?

Be transparent and establish open communication. Define clearly what you expect from iTrends in terms of deliverables, specifications, and documentation. 

BACKGROUND

Please describe your company and position.

I am the Subdirector de Informática of Registro Público de la Propiedad y de Comercio del Estado de Campeche

Describe what your company does in a single sentence.

Real estate rights and registration in Campeche, Mexico

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iTRENDS to accomplish?

• mobile application development
• web application development

SOLUTION

How did you find iTRENDS?

Referral

Why did you select iTRENDS over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Referred to me
• Company values aligned

How many teammates from iTRENDS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Through the mobile application, users (citizens) can make inquiries, request certificates and receive updates and notifications about the status of their procedures, all easily, quickly and safely. Specifically, it allows the following procedures: 

• the application and obtaining of property certificates
• requesting and obtaining property searches and their results
• request and obtain simple or certified copies
• request and obtain registration records
• finally, the application and obtaining of the negative certificate of ownership.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The mobile application is now in operation and users use it daily.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was carried out in 5 months. Everything was delivered on time and working. All requirements and modifications were attended to on time.

What was your primary form of communication with iTRENDS?

• In-Person Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The disposition of teamwork.

Are there any areas for improvement or something iTRENDS could have done differently?

Their way of working was excellent. I do not consider that there are errors.

BACKGROUND

Please describe your company and position.

I am the EVP OF IT & SECURITY of Ever Insurance

Describe what your company does in a single sentence.

Health Insurance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iTrends to accomplish?

• Quotation app for medical insurance plans
• Description of medical plans
• Sending quotes by different ways

SOLUTION

How did you find iTrends?

• Online Search

Why did you select iTrends over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from iTrends were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed to build an app with global reach that would work offline capable of generating instant quotes and sending them through different communication channels. It should be in 3 languages. Everything was fulfilled expectacularly.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Today we already have the app in the store before the agreed time. both apps work according to all the initial requirements.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication was daily and they respond to my concerns at the moment. always ready for all changes

What was your primary form of communication with iTrends?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The quality of their products and the good communication between them and us

Are there any areas for improvement or something iTrends could have done differently?

Everything is perfect

BACKGROUND

Please describe your company and your position there.

I'm the manager development software. We advice enterprise level clients on development of software products

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iTrends, and what were your goals?

The challenge was to create a in a few time a new product that allowed to manage the performance of employees. Our goals were: Just in time, open technologies, scalability and easy to use.

SOLUTION

How did you select this vendor and what were the deciding factors?

We searched a vendor who had experience on this kind of projects, different open technologies and compliance with our software development practices. We found in iTrends a trust vendor who was recommended by many clients because their good results and commitment.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The scope of work was from Business analysis to implement the platform. The technologies used was Angular, PHP, Linux.

How many people from the vendor's team worked with you, and what were their positions?

At least 3 people. Their positions were Technical project Leader, and developers. The team was proactive. Great team.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was delivered on time, with good quality. The attitude of the team was very collaborative The deliverables was as we expected and how they compromised.

Describe their project management style, including communication tools and timeliness.

Their project management style is under Scrum methodology, they use dynamic tools to be easier for the client to stay informed. So it's so easy to have a track and status of the work.

What did you find most impressive or unique about this company?

Their technical capabilities and consulting skills were impressive.

Are there any areas for improvement or something they could have done differently?

Develop some leadership skills in some key members of the team.