Name: The ITeam
Address: Suite 200, 1210 8 Street SW, Calgary, Canada, AB, T2R 1L3, CA
Telephone: (403) 750-2540
Price range: $100 - $149
Rating: 4.8

IT Services that move your business forward

The ITeam is an IT Support Company in Calgary, offering IT services including Managed IT support and services, network support, server hosting, and much more. Contact us (403) 750-2540.

In today’s fast-moving, high-threat environment, having a team of experts to help create a technology strategy that meets your business needs, achieves and maintains compliance, and protects yours and your customers’ data is of utmost importance.

Min project size
$5,000+
Hourly rate
$100 - $149 / hr
Employees
10 - 49
Locations
Calgary, Canada
Year founded
Founded 1994

Service Lines

IT Managed Services: 25%
IT Strategy Consulting: 25%
Cloud Consulting & SI: 20%
Other IT Consulting and SI: 20%
Cybersecurity: 10%

Select Focus Area

Cloud Computing Focus

Azure Cloud Consulting & Implementation: 100%

Cybersecurity focus

Threat/Attack Simulations: 45%
Breach Detection & Incident Response: 25%
Digital Forensics & Auditing: 25%
Cybersecurity Expert Testimony: 5%

IT Managed Services Focus

Hardware: 20%
Network: 20%
Managed Hosting Services: 15%
Security: 15%
Disaster Recovery: 10%
Help desk: 10%
Managed Software Application & Solutions: 5%
Other IT managed services: 5%

Industries

Dental: 20%
Energy & natural resources: 15%
Financial services: 10%
Information technology: 10%
Other industries: 10%
Business services: 5%
Manufacturing: 5%
Medical: 5%
Non-profit: 5%
Real estate: 5%
Supply Chain, Logistics, and Transport: 5%
Utilities: 5%

Clients

Small Business (<$10M): 60%
Midmarket ($10M - $1B): 40%

Pricing Snapshot

Min. project size $5,000+

Avg. hourly rate $100 - $149 /hr

Rating for cost 4.5 /5

What Clients Have Said

The ITeam offers competitive pricing with monthly costs ranging from $3,600 to $30,000, depending on client size and project scope. Clients appreciate their value for cost and responsiveness, indicating strong alignment with budgetary needs.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $49,999 based on 2 reviews

< $49,999 $50,000 - $199,999 $200,000 - $999,999 > $1,000,000

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The ITeam Review Insights

Overall Review Rating

4.8

Quality 4.9
Schedule 4.7
Cost 4.5
Willing to Refer 4.9

Top Mentions

Review Highlights

Training and Knowledge Transfer

While The ITeam excels in IT services, some clients noted challenges in ensuring task-capable team members are always available for training as companies grow. This area could benefit from further development.
Proactive Problem Solving

Clients value The ITeam's proactive approach, as they often identify potential roadblocks and offer innovative solutions that clients may not have considered. This forward-thinking strategy enhances client satisfaction.
Strong Client Relationships

The ITeam is noted for its personable approach and strong client relationships. Clients appreciate the interpersonal connections and the equal prioritization of all accounts, regardless of size, fostering a sense of trust and reliability.
Effective Network Security Solutions

The ITeam has successfully minimized network issues and protected clients from online attacks by providing detailed security plans and ongoing monitoring. Their ability to secure networks is a key strength highlighted by clients across various industries.
Responsive and Efficient Support

Clients consistently praise The ITeam for their quick response times, efficient task completion, and 24-hour support service. This level of responsiveness ensures that clients feel supported and have their IT needs promptly addressed.
Aligns with Client Values

Clients appreciate The ITeam's alignment with their values and culture, often choosing the company for its value-for-money services and cultural fit. This alignment contributes to successful partnerships.

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The ITeam Reviews

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IT Managed Services
Confidential
Sep. 2019 - Ongoing

5.0

Quality: 5.0

Schedule: 4.5

Cost: 4.5

Willing to Refer: 5.0

"They answer all of our questions and go above and beyond for us, so we’re thankful for that."

Dec 17, 2019

Digital Marketing Coordinator, Foothills Creamery

Breanne Kramer

Other industries
Calgary, Alberta
11-50 Employees
Phone Interview
Verified

The ITeam provides ongoing IT support for an expanding creamery. They’ve enhanced the security system, migrate platforms, and integrate both on-site and off-site recommendations.

The continual support from The ITeam has been highly valuable; their quick response time and around-the-clock availability are impressive. Bringing dedication, efficiency, and transparency, they’re a great partner throughout the engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing coordinator of Foothills Creamery. We are an ice cream company located in Canada.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The ITeam?

We were going through an expansion phase for our brand and we hired The ITeam to improve our old IT system, which was very slow and hard to use.

SOLUTION

What was the scope of their involvement?

The ITeam has guided us through the process of improving our IT system and updating our slow internet package. They gave recommendations along the way and helped us implement the changes. Most of their work is on-site but there are some instances where they need to work remotely for some of our locations.

Some other tasks they’ve helped with include securing our networks and passwords, establishing an automatic offsite backup, and setting up the WiFi network on our employees’ phones. They’ve also migrated our old operating system from Windows 7 to Windows 10 and migrated us to Microsoft Office 365.

What is the team composition?

There are three people assigned to our account, including Austin (Account Manager, The ITeam), Rob (Service Manager, The ITeam) and Mike (CIO, The ITeam).

How did you come to work with The ITeam?

I wasn’t directly involved in the selection process. They went through an interview process with about three other companies, and we chose The ITeam because their proposal best fit our needs. Their analysis and recommendations of our current systems were quite in-depth.

How much have you invested with them?

We spend around $3,600 per month.

What is the status of this engagement?

We started working together in September 2019 and we’re planning to continue our year-long subscription to their services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They get every task done quickly and efficiently, so everything is always taken care of. They’re a great company and we’re glad to have their services.

How did The ITeam perform from a project management standpoint?

We use a ticket system to communicate tasks and they’ve been very responsive. Everyone internally on our team feels that they’ve been fantastic. They answer all of our questions and go above and beyond for us, so we’re thankful for that. They have a 24-hour support system service, so every question is answered, even after hours. We’re never left in the dark.

What did you find most impressive about them?

When working with our past IT company, they were not responsive or reliable, taking several emails and reminders to complete tasks. The ITeam is efficient and takes the time to educate us when necessary. Their speed at completing tasks is great.

Are there any areas they could improve?

At this point in time, no. They’re the first great company we’ve worked with, so we don’t have any complaints.

Do you have any advice for potential customers?

It’s good to give them the criteria you’re looking for. If you can specifically ask them for something and guide them through your needs, that’ll help them do their job and not dictate the project.

RATINGS

5.0

Other IT Consulting and SI
$10,000 to $49,999
Nov. 2016 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“They're very personable. They know us well, and they treat us well, even though we're one of their smaller accounts.”

Dec 12, 2019

Office Manager, Precision Trading

Casey McNee

Energy & natural resources
Calgary, Alberta
1-10 Employees
Phone Interview
Verified

The ITeam provides IT and security services for a meat wholesaler. They updated hardware, backed up data, and helped resolve issues related to a hack to an old system.

The security breach might have ended the company without The ITeam’s intervention. They help with crashes and safety issues, and their responsiveness saves time. They are trustworthy, and they know what they’re doing.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

We are a meat wholesaler.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The ITeam?

We needed to restructure our electronics. Our accounts were hacked, and we hoped to avoid issues like that in the future with proper backup systems.

SOLUTION

What was the scope of their involvement?

They gave everyone new computers and updated our systems. They explained a lot of things that confused us, and they backed up our system in three separate servers. Our computers are much safer than they were.

What is the team composition?

We had one main point of contact, and a second team member supported us on occasion.

How did you come to work with The ITeam?

They came to us through a recommendation. They met with our owners in person, and we appreciated that interpersonal connection.

How much have you invested with them?

We had a lot of startup costs, and the total spend so far is close to $35,000-$40,000 CAD (approximately $27,000-$30,000 USD).

What is the status of this engagement?

We started working together in November 2016. The relationship is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We wouldn't be in business without them. They saved us during the hack I mentioned, and we might have gone under without their help. Safety is the biggest thing they provide, and they help us whenever a computer crashes or if we lose power. Overall, they save us a lot of time.

How did The ITeam perform from a project management standpoint?

They're there to help us within minutes. They're very easy to work with.

What did you find most impressive about them?

They're very personable. They know us well, and they treat us well, even though we're one of their smaller accounts. We have a good relationship with them, and they prioritize all their clients equally.

Are there any areas they could improve?

I'd encourage them to keep doing what they're already doing. There's nothing they could improve.

Do you have any advice for potential customers?

Trust them, and give them free reign. If you tell them what you need, they'll handle it.

RATINGS

5.0

IT Managed Services
$200,000 to $999,999
Apr. 2011 - Ongoing

4.5

Quality: 5.0

Schedule: 4.0

Cost: 4.0

Willing to Refer: 5.0

“They’re young and energetic, and they provide creative responses to all of our requests.”

Nov 12, 2019

President, Christiansen Engineering Group

Jens Christiansen

Energy & natural resources
Calgary, Alberta
1-10 Employees
Phone Interview
Verified

The ITeam provides ongoing tech support for an independent consulting firm. Their team continues to ensure the functionality of the client’s servers and conducts backups of the company data.

The ITeam continues to be a reliable partner. The young and energetic team is quick to resolve issues, and their help desk system is effective. They’re also excellent at allocating their resources to get the work done, quickly. Through their competence, they’ve secured a long-term partnership.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the senior project engineer of an independent consulting firm.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with the ITeam?

We were looking for a tech partner who could address all of our IT and networking needs.

What was the scope of their involvement?

Their team ensured the smooth-functioning of our servers and made sure that we had an adequate backup of our data at all times. When our offices flooded in 2013, they were involved in getting our computers up and running. We eventually decided to co-locate these servers, a few of which The ITeam hosted.

What is the team composition?

Around six people were involved in their work here. At one point, we had one teammate sit in our office. Since they responded to requests through their help desk, the team size fluctuated.

How did you come to work with the ITeam?

We found them through a referral by the graphic design firm that we were using. Seeking IT support, we released a tender specifying our requirements. We talked to three other firms but ultimately decided that they were the best fit for us. In comparison to the others, they developed their proposal meticulously, and we thought that was a good reflection of the company.

How much have you invested with them?

We spent around $30,000 a year, so we’ve spent around $270,000 over the course of nine years.

What is the status of this engagement?

We began working together in April 2011, and the work is still ongoing.

SOLUTION

What was the scope of their involvement?

Their team works to ensure the smooth-functioning of our servers and makes sure that we have an adequate backup of our data at all times. When our offices flooded in 2013, they were involved in getting our computers up and running. We eventually decided to co-locate these servers, a few of which The ITeam has hosted.

What is the team composition?

Around six people are involved. At one point, we had one teammate sit in our office. Since they respond to requests through their help desk, the team size has fluctuated.

How did you come to work with the ITeam?

We found them through a referral by the graphic design firm that we were using. Seeking IT support, we released a tender specifying our requirements. We talked to three other firms, but ultimately decided that they were the best fit for us. In comparison to the others, they developed their proposal meticulously, which we thought was a good reflection of the company.

How much have you invested with them?

We spend around $30,000 a year, so we’ve spent around $270,000 over the course of nine years.

What is the status of this engagement?

We began working together in April 2011, and the work is still ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While I can’t provide any hard metrics at this point, they’ve been awesome. They’re young and energetic, and they provide creative responses to all of our requests. They’re up to date on the newest technologies. We’ve been very satisfied with the services they provide, and the fact that we still rely on them is a testament to their quality.

How did the ITeam perform from a project management standpoint?

They are very good. While we didn’t have any large projects, they effectively deliver on the smaller tasks we assign to them. If you send an email to their support line expressing urgency, they get back to you right away.

What did you find most impressive about them?

I think they’re personable, and their size allows them to be efficient in how they expedite their work. Their support structures allow them to resolve issues very efficiently and quickly.

Are there any areas they could improve?

No, they’re pretty much on top of things.

Do you have any advice for potential customers?

I’d recommend being as transparent as possible, so they can align their services to what you expect from them.

RATINGS

4.5

Cybersecurity IT Managed Services IT Strategy Consulting
Confidential
Jan. 2016 - Ongoing

4.5

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"We're impressed with how they come through on what they say they will do."

Sep 25, 2023

General Manager, Aaron Machine Shop LTD

Ryan Faulkner

Manufacturing
Calgary, Alberta
51-200 Employees
Online Review
Verified

The ITeam provides managed IT services for a machine shop. The team is responsible for upgrading the client's server and network, updating and monitoring software and hardware, and training their staff.

The ITeam has helped the client minimize network issues and protect them from several online attacks. The client appreciates how the vendor has taken the time to understand their network, create a detailed plan, and explain the entire process. Moreover, the vendor communicates well via email.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the General Manager of Aaron Machine Shop LTD

Describe what your company does in a single sentence.

Manual and CNC Machine Shop, Welding and Fabrication, Metal Processing, Millwright and Repair

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The ITeam to accomplish?

Secure our network
support
staying current with appropriate upgrades

SOLUTION

How did you find The ITeam?

Referral

Why did you select The ITeam over others?

Pricing fit our budget
Referred to me
Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

Upgrage our server and network
up-to-date software/hardware protection with ongoing monitoring
education for our team

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our network experiences very few issues, and we have been protected from many online attacks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They came in and accessed our network/security. Then, they supplied us with a detailed plan to get us protected, explaining why and how they were going to do this. Once we agreed, they wasted no time coming in and getting to work.

What was your primary form of communication with The ITeam?

Email or Messaging App

What did you find most impressive or unique about this company?

We're impressed with how they come through on what they say they will do.

Are there any areas for improvement or something The ITeam could have done differently?

Training can be tough as companies grow, making sure we still have task-capable team members working on our cases.

RATINGS

4.5

Cloud Consulting & SI Cybersecurity IT Managed Services IT Strategy Consulting Other IT Consulting and SI
Confidential
Apr. - Sep. 2023

5.0

Quality: 4.5

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They went out of their way to understand what we were trying to do."

Sep 20, 2023

HSE Manager, Construction Company

Anonymous

Other industries
Canada
51-200 Employees
Online Review
Verified

A construction company hired The ITeam for IT services. They maintained the company's IT infrastructure and servers. They also helped migrate the client's data to a managed cloud solution.

The client was satisfied with The ITeam's work. Throughout the engagement, the team was communicative and provided clear answers to questions. Moreover, they went above and beyond to understand the client's goals clearly and recommended innovative solutions.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the HSE Manager of a construction company

Describe what your company does in a single sentence.

General contracting

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire The ITeam to accomplish?

Keep our IT infrastructure working
Server Maintenance

SOLUTION

How did you find The ITeam?

Online Search

Why did you select The ITeam over others?

Close to my geographic location
Pricing fit our budget
Great culture fit
Good value for cost

How many teammates from The ITeam were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We moved our data from an onsite server to a managed cloud solution

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Value for work provided was acceptable

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They were prompt on all communication and were informative with replies.

What was your primary form of communication with The ITeam?

Email or Messaging App

What did you find most impressive or unique about this company?

They went out of their way to understand what we were trying to do and suggest roadblocks and solutions that we had not considered

Are there any areas for improvement or something The ITeam could have done differently?

Not that comes to mind

RATINGS

5.0

Showing 1-5 of 5 Reviews

Locations (1)

Suite 200, 1210 8 Street SW Calgary, Canada T2R 1L3

16 - 20

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The ITeam

IT Services that move your business forward

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Pricing Snapshot

What Clients Have Said

Most Common Project Size

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Reviews

The ITeam Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Training and Knowledge Transfer

Proactive Problem Solving

Strong Client Relationships

Effective Network Security Solutions

Responsive and Efficient Support

Aligns with Client Values

Reviews mentioning:

The ITeam Reviews

Managed IT Services for Dairy Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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IT and Security Services for Meat Wholesaler

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OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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IT Management for Engineering Consulting Firm

BACKGROUND

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Managed IT Services for Machine Shop

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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Data Migration & IT Services for Construction Company

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OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

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Portfolio & Awards

Location

Locations (1)

Contact

Connections