IT Total Care Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 5.0
Willing to Refer 5.0

Top Mentions

Review Highlights

Personalized Client Support

The company's personalized approach, including assigning dedicated engineers familiar with clients' needs, ensures consistent and tailored support. This builds strong, long-term client relationships.
No Significant Areas for Improvement

Across multiple reviews, clients express satisfaction with IT Total Care's services, noting no significant areas for improvement. Any potential improvements are minor and do not detract from overall performance.
Strong Industry Expertise

IT Total Care is praised for their deep understanding of specific industries such as healthcare and fintech. Clients appreciate their proficiency in IT, cybersecurity, and AI, which is tailored to meet industry-specific needs.
Consistent and Professional Communication

Clients commend IT Total Care for their professional communication through virtual meetings, emails, and messaging apps. Their readiness and responsiveness contribute to smooth collaboration.
Effective Cost Management

Clients report significant cost savings, with reductions up to 50% and tens of thousands of dollars saved. IT Total Care's ability to streamline IT operations and eliminate unnecessary expenses is a key benefit.

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IT Total Care Reviews

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Cloud Consulting & SI Cybersecurity IT Managed Services
Cloud Server Migration Cybersecurity Consulting Other IT managed services
$200,000 to $999,999
Feb. 2021 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“They also have a deep understanding of healthcare.”

Aug 21, 2026

CEO, Mercury

Josh Medow

Supply Chain, Logistics, and Transport
Boston, Massachusetts
201-500 Employees
Online Review
Verified

IT Total Care provides managed IT and cybersecurity services for a GDP-compliant logistics company. They've migrated the client's server to the cloud and helped them choose an AI platform.

IT Total Care has provided a team that's always available and helped the client save around 50% in costs. They deliver on time and communicate via virtual meetings, emails, and messaging apps. The client also praises their consistent support and deep understanding of the industry.

BACKGROUND

Introduce your business and what you do there.

I'm the CEO of Mercury, a company that provides global, GDP-compliant logistics solutions for life sciences. We specialize in the secure, time- and temperature-sensitive transport of clinical materials, biological samples, and medical devices, with 24/7 expert support and real-time shipment tracking.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT Total Care?

We were looking for a managed service provider who was familiar with healthcare and could replace our IT employee.

SOLUTION

What was the scope of their involvement?

IT Total Care has transitioned all IT and cybersecurity responsibilities from our IT employee to their team. They've also migrated our server to the cloud and helped us decide which AI platform to get our team set up on. Additionally, they consult with us on all things IT, cybersecurity, and AI.

What is the team composition?

We've worked with 2–5 teammates from IT Total Care.

How did you come to work with IT Total Care?

We found them through a referral. We chose them over other options because they had high ratings, their pricing fit our budget, and they offered good value for the cost.

How much have you invested with them?

We've spent around $100,000.

What is the status of this engagement?

We started working together in February 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IT Total Care has moved us from one IT employee who had limited availability to a team that's always available. They've also eliminated our need for our server and set our team up on Claude, which has resulted in huge cost savings of around 50%.

How did IT Total Care perform from a project management standpoint?

They deliver on time. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

They assigned us a lead engineer and a pod that has been with us since day one. Because of this, they know us, and we get consistent support. They also have a deep understanding of healthcare, which we appreciate as a company focused on supporting healthcare companies.

Are there any areas they could improve?

No, there aren't any.

RATINGS

5.0

AI Consulting Cybersecurity IT Managed Services
AI Strategy Identity & Access Management Cybersecurity Consulting Governance & Compliance Assessments Other IT managed services Security
$50,000 to $199,999
June 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team is both technically proficient and easy to talk to."

Aug 9, 2026

CEO, Emissary Health

Kav Sedehi

Medical
Boston, Massachusetts
11-50 Employees
Online Review
Verified

IT Total Care provides managed IT and cybersecurity services for a medical company. They handle the client's day-to-day IT issues, onboarding and offboarding processes, and HIPAA compliance requirements.

IT Total Care has reduced the client's IT problems by approximately 75%. They have managed the client's HIPAA IT and security requirements. The team is technically proficient, personable, and always prepared. They respond quickly and communicate via virtual meetings, emails, and messaging apps.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Emissary Health, a medical company. We provide in-home psychotherapy services, connecting clinicians with underserved populations to improve behavioral health outcomes for older adults and those with complex needs.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IT Total Care?

We were looking for managed IT and cybersecurity support for our company. Specifically, we wanted an IT partner familiar with the home care space.

SOLUTION

What was the scope of their involvement?

IT Total Care acts as our outsourced IT department. They handle all things IT and cybersecurity-related on a monthly basis. More recently, they’ve also consulted on AI projects. More specifically, they handle our day-to-day IT problems, such as when one of our employees’ computers isn’t working. They also do the IT portion of all onboarding and offboarding processes, handle all our cybersecurity items, and help us decide whether we should migrate to Microsoft.
Moreover, they help us understand and manage the IT/cyber portions of HIPAA and provide technology business reviews where we go over IT KPIs and strategy.

What is the team composition?

We work with 2–5 teammates from IT Total Care.

How did you come to work with IT Total Care?

They were referred to me. We chose them over other options because they were a great culture fit, offered good value for the cost, and had company values that aligned with ours.

How much have you invested with them?

We’ve spent around $50,000 to $199,999.

What is the status of this engagement?

We started working with them in June 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

IT Total Care has reduced the number of IT problems we’ve had exponentially, roughly by 75%. They’ve also successfully managed our HIPAA IT/security rule requirements, helped us get a better reputation in the home care community, and saved us tens of thousands of dollars on unneeded software licensing and contractors.

How did IT Total Care perform from a project management standpoint?

They’re very professional and timely. They respond very quickly and are seemingly always prepared. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

They understand home care and IT/cybersecurity. Moreover, they’ve really gotten to know our people and our business. The team is both technically proficient and easy to talk to.

Are there any areas they could improve?

Not really. I’m sure there are some small things here and there, but overall, they’ve been awesome.

RATINGS

5.0

"They know technology and home care, take the time to get to know us, and are always working to improve."

IT Managed Services
Hardware
Confidential
Jan. 2015 - Nov. 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They had good knowledge and quality people."

Jun 12, 2026

President & Owner, TM Tobin Co Inc

Thomas Tobin

Food & Beverage
Foster City, California
11-50 Employees
Online Review

IT Total Care provided IT maintenance and troubleshooting services for a seafood importing company. The team assisted with any IT issues that arose.

The client was pleased with IT Total Care's services. The team was punctual, professional, and knowledgeable. The client also praised the team's quality and reliable service. Overall, the engagement was a success.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the President/Owner of T.M. Tobin Co. Inc.

Describe what your company does in a single sentence.

We are seafood importers and brokers

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Total Care to accomplish?

To maintain and trouble shoot any IT issues

SOLUTION

How did you find IT Total Care?

Other

Why did you select IT Total Care over others?

Close to my geographic location
Company values aligned

How many teammates from IT Total Care were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

No major projects

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

No measurable outcomes. Just good reliable service.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes on time and very professional.

What was your primary form of communication with IT Total Care?

In-Person Meeting

What did you find most impressive or unique about this company?

They had good knowledge and quality people.

Are there any areas for improvement or something IT Total Care could have done differently?

RATINGS

5.0

IT Managed Services Other IT Consulting and SI
Hardware Network Network Security
Less than $10,000
April 2025

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The team demonstrated a high level of organization and efficiency throughout the process."

Aug 4, 2025

Group Manager - IT Global, Bluevine

Peter Paychev

Financial services
Redwood City, California
501-1,000 Employees
Online Review
Verified

IT Total Care provided managed IT services for a fintech company. The team was responsible for conducting advanced troubleshooting on the client's corporate network to understand and fix a log in issue.

IT Total Care's efforts led to resolving the issue of client device limitations on the client's Meraki networks. The team was organized, efficient, and professional, provided timely responses, and had a hands-on approach. Moreover, IT Total Care's professionalism and industry knowledge stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Group Manager - IT Global of Bluevine

Describe what your company does in a single sentence.

The world's leading small business banking and lending platform FinTech.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire IT Total Care to accomplish?

Advanced network troubleshooting

SOLUTION

How did you find IT Total Care?

Online Search

Why did you select IT Total Care over others?

High ratings
Close to my geographic location
Pricing fit our budget
Good value for cost

How many teammates from IT Total Care were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

One of our location's corporate network required advanced troubleshooting to understand and fix why when clients would log into the network, others would get kicked off the network.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Resolve the issue of client device limitations on our Meraki networks.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All deliverables were completed promptly and in accordance with the established schedule. The team demonstrated a high level of organization and efficiency throughout the process. Responses to inquiries and the provision of detailed information were consistently timely. Project management was well-structured and took a hands-on approach to ensure the issue was resolved effectively and that the work remained on track.

What was your primary form of communication with IT Total Care?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The company demonstrated a high degree of professionalism, deep industry knowledge, and a strong command of the latest technologies and best practices.

Are there any areas for improvement or something IT Total Care could have done differently?

N/A

RATINGS

5.0

Showing 1-4 of 4 Reviews

Our Story

IT Total Care has supported Bay Area businesses since 2001. Over the past several years we built a practice around home-based care - home care, home health, and hospice agencies whose staff work from client homes and whose systems hold protected health information. That work has a different shape than typical small business IT: HIPAA obligations, clinical platforms, and a mobile workforce. We built our team around handling it.

What Sets Us Apart

Home-based care specialization

Home care, home health, and hospice agencies are our primary practice, not one industry among many. We understand HIPAA obligations, clinical platforms, and the operational realities of a workforce that works from client homes.

Pod-based engineering teams

Each client works with a consistent group of engineers who know their environment, rather than a rotating help desk queue.

Veteran-owned, 25 years in the Bay Area

Founded in 2001 and based in Foster City, serving Bay Area businesses since before most of our competitors existed.

Quick Facts

25 years in business

Commonly Asked Questions

Yes. Our primary practice is home-based care: home care, home health, and hospice agencies in the San Francisco Bay Area. We also serve small and mid-sized businesses across other industries. Home-based care agencies have IT requirements most managed service providers do not encounter regularly, which is why we built a practice around them.

We operate on a pod model. Each client works with a consistent group of engineers who know their environment, rather than a rotating help desk queue. This matters most for agencies running clinical systems, where the person answering needs to already understand how the environment is configured.

Home-based care agencies have most of their staff working from client homes rather than an office. We manage that with mobile device management, secure remote access, and support processes built for caregivers who need help in the field rather than at a desk. Devices are configured so protected health information stays controlled even off the corporate network.

We handle the technical safeguards HIPAA requires: access controls, encryption for data at rest and in transit, audit logging, secure remote access, and device management for staff working in the field. We work with agency leadership on documentation and risk assessments, and support agencies preparing for and responding to audits.

Caregiver turnover is high in home-based care, and every hire and departure has an IT component. We build repeatable processes for both: provisioning accounts and devices for new caregivers so they can work their first shift without delay, and removing access on departure across every system, including the agency platform, email, and any mobile devices holding protected health information. Incomplete offboarding is one of the more common findings in HIPAA risk assessments, and it is entirely preventable with a documented process.

Locations (1)

1291 E. Hillsdale Blvd Foster City, CA, United States 94404

6 - 9

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Bluevine

(1)

Peter Paychev

Emissary Health

(1)

Kaveh Sedehi

Mercury

(1)

Josh Medow

Additional Connections

(1)

IT Total Care

We Manage Your IT So You Can Be Worry Free

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Reviews

IT Total Care Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Personalized Client Support

No Significant Areas for Improvement

Strong Industry Expertise

Consistent and Professional Communication

Effective Cost Management

Reviews mentioning:

IT Total Care Reviews

Managed IT & Cybersecurity for Logistics Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT & Cybersecurity Services for Medical Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT Managed Services for Seafood Importing Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

IT-Managed Services & Network Troubleshooting for FinTech Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

About the Team

Our Story

What Sets Us Apart

Quick Facts

Commonly Asked Questions

Do you specialize in any particular industries?

What does your support model look like?

How do you handle IT for a mobile workforce?

How do you support HIPAA compliance for home-based care agencies?

How do you handle onboarding and offboarding caregivers?

Location

Locations (1)

Contact

Connections

Bluevine

Emissary Health

Mercury

Additional Connections