Irazu Labs

BACKGROUND

Please describe your company and position.

I am the CEO of Socialdesk

Describe what your company does in a single sentence.

Socialdesk is a messaging platform that centralizes business communication with customers and internal teams in one place.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Irazu Labs to accomplish?

• UI design and development of the auth flow
• UI design and development of the message composition feature
• UI design and development of the contacts feature
• UI design and development of the conversation notes feature
• UI design and development of the conversation routing feature

SOLUTION

How did you find Irazu Labs?

Referral

Why did you select Irazu Labs over others?

• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Irazu Labs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Irazú supported us in the UX design and development of Socialdesk’s mobile application. Their scope of work included user experience research, user flows, wireframes, and the frontend development of the mobile app, integrating it with our existing backend and APIs. Key deliverables included a fully functional mobile application, UX documentation, and support during testing and launch.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project was delivered in clearly defined stages, with the scope divided into application modules. For each module, Irazú led the UX definition, aligning on user flows and experience before moving into development. This phased approach allowed us to review progress continuously, validate each deliverable, and ensure that every module was completed and approved before advancing to the next one.

Technical quality

Describe their project management. Did they deliver items on time? How did they respond to your needs?

“Irazú managed the project in a structured and transparent way, working in clearly defined stages with regular check-ins and deliverables. They consistently delivered items on time, were responsive to feedback, and adapted quickly to changes or new requirements as the project evolved.

What was your primary form of communication with Irazu Labs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to break down a complex product into clear, manageable modules and guide us through the UX process step by step. Their collaborative approach, clarity in communication, and strong ownership of deliverables made the project easy to manage and trust.

Are there any areas for improvement or something Irazu Labs could have done differently?

There were no major issues. Any adjustments needed were handled professionally and communicated clearly throughout the project.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Talentify, a payroll and HR management software that automates payroll calculations, schedule control, vacations, and compliance with Costa Rican labor regulations, facilitating administration and self-service for employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Irazu Labs?

We needed to create an app for Android and iOS for our current customers.

SOLUTION

What was the scope of their involvement?

Irazu Labs developed a time-tracking app that can handle attendance marks using several technologies, including AWS Face Recognition and AWS Face Liveness. In a second phase, the team added other functionalities, including vacation requests, profile editing, payslips, and extra time requests.

What is the team composition?

We worked with 2–5 teammates from Irazu Labs.

How did you come to work with Irazu Labs?

We found them through a referral. We chose them because their pricing fit our budget, they had a great culture fit, and they offered good value for the cost.

What is the status of this engagement?

We worked together from March 2025 to October 2026.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Irazu Labs completed the tasks. The time-tracking system replaced 25% of the marks from people who marked their attendance on the website. Moreover, the app reduced the error in the marking phase by 30%.

How did Irazu Labs perform from a project management standpoint?

Irazu Labs delivered on time. We communicated via virtual meetings.

What did you find most impressive about them?

I was impressed by how Irazu Labs deployed the project. The process was very intuitive, and the time to release the app was very short.

Are there any areas they could improve?

There’s nothing they could have improved.