Interactivated Solutions

BACKGROUND

Introduce your business and what you do there.

I'm the managing director of Coral Digital Limited, a small consultancy company based in the UK. In the past, we were a full service agency. Now, we specialize in project management and consulting for branding, marketing, and digital projects. I have a background of nearly 30 years in the digital online world.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Interactivated Solutions?

We often white-label our services and provide those to other agencies. For this project, we were contracted by another agency to service a very large retailer in South-East England that had 30 different branches. Due to the size of the project, we knew that we would need a high-level partner to work with us on it because it was above everything we had done in the past.

SOLUTION

What was the scope of their involvement?

Interactivated Solutions helped us develop an e-commerce platform on Magento 2, the chosen platform for this digital project. This was a very customized piece of work, so we had to create plug-ins and APIs to interact with a POS software system.

What is the team composition?

We worked with 5–6 different teammates from Interactivated Solutions on this project, including Svetlana (Project Manager), with whom we had multiple video calls per day. Each team member brought a different level of skill, and Svetlana knitted everything together.

Svetlana handled the resources on their team and assigned those teammates to different parts of the project. The team included resources in charge of scoping and planning, developers, and QA testers. Additionally, we worked with a QA lead who oversaw everything related to the development work and was in charge of the planning. He worked with a couple of major developers and designed the routes the development process would take.

How did you come to work with Interactivated Solutions?

We found them on Upwork. When this project arose, we did our research and interviewed several different companies. Interactivated Solutions was the first company to contact us. They were very on the ball and very professional. In fact, I thought that they were too big and professional for us.

Their team demonstrated Magento 2 expertise and high reference levels during the preliminary interview meetings. They interviewed very well and were very professional, slick in how they presented their work, and helpful, allowing us to understand sprint-based and agile working.

How much have you invested with them?

We spent between $150,000–$200,000.

What is the status of this engagement?

We started working together in January 2023, and the platform was launched around early January 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was very happy with the work Interactivated Solutions delivered. This was very specialized work; there aren't many projects like this one that come through. Due to our extensive collaboration, I actually connected with Roy (Founder) on a personal level, and I still have an ongoing relationship with him.

How did Interactivated Solutions perform from a project management standpoint?

Interactivated Solutions helped us adapt to their way of working using sprint-based agile processes. It was a very robust and thorough process. Nonetheless, the team was very agile in the development of this platform. The end customer was very high maintenance, as he was a man who was used to having his own way on everything. Still, Interactivated Solutions was very good at managing the relationship.

For example, the customer raised issues multiple times, only to find out that those issues were always on their end and with their internal suppliers. Still, Interactivated Solutions never got upset or threatened to walk away despite the customer being rude and aggressive at times. Overall, this was a tough project, but Interactivated Solutions excelled.

The team was always available, no matter if it was morning, noon, or night, in different time zones, or on weekends. They were always there engaging directly with the customer, as I ensured that there was transparency about who I was working with. In addition to video calls, we used Slack as a communication channel. Additionally, they used Jira to record communication and track tasks. Every task was linked to a Jira card. Overall, the level of detail was very good.

As for budget management, our budget was constantly flexible, given that this was an agile development process; there was no fixed fee. We did have an outlined cost based on what we knew, but as what we knew changed, we had to reestablish the cost estimations. We had very live agile budget sheets detailing the outlined budget. As new pieces came in, they were added to the actual process. 

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Svetlana was an absolutely stunning and nice person to have on our team.

What did you find most impressive about them?

I'm very glad that we chose Interactivated Solutions as our partner for this project because their level of expertise was very helpful in guiding what became an incredibly complicated project.

Are there any areas they could improve?

There was nothing Interactivated Solutions could have improved on. Although they were from Ukraine and Poland, their level of English was generally very good. We had one developer whose English wasn't the best. I told them that we needed to be cautious with our communication, so when asked questions, he was thinking about how to answer them. The end customer was impatient with this, but there was no disrespect from the developer.

Overall, developers are not known for their communication skills; they're known for what they do. Overall, Interactivated Solutions' developers were great. Whenever we thought there would be a communication problem, we had another very good English-speaking teammate in the room to field the questions.

Do you have any advice for future clients of theirs?

Be honest with yourself about what's deliverable and what your reference points are. Spend plenty of time understanding the scope and making sure that everyone has asked all the right questions in advance. We didn't ask the right questions beforehand, and Interactivated Solutions didn't know what questions we were missing. Still, if I had to change anything about this project, it would have nothing to do with Interactivated Solutions.

Another advice is to ensure you really like and trust the customer for whom you will work on the project. Do a project for the right reasons and not because it's a glory project.

BACKGROUND

Please describe your company and position.

I am the Founder / CEO of RayTray Solar, LLC

Describe what your company does in a single sentence.

Commercial solar wire management.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interactivated Solutions to accomplish?

• B2B E-Commerce Solution
• A new B2B E-Commerce Site.

SOLUTION

How did you find Interactivated Solutions?

Online Search

Why did you select Interactivated Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Interactivated Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included: 

• Development of a custom e-commerce website tailored to our business needs. 
• Integration of three pricing tiers: retail, distributors, and a special tier for favored distributors. 
• Implementation of custom functionalities such as a calculator to determine product quantity based on inputted KW DC and a quote functionality.
• Leveraging BigCommerce B2B Enterprise platform, along with custom plugin AWS, Laravel, and React.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timely delivery of deadlines, the tasks were completed to high quality and specification, including custom functionalities and integrations that helped streamline our processes and improve user experience on our website. Work was efficiently completed, and communication was seamless.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Roy and his team exhibited exceptional project management. They quickly on-boarded onto the project, identified main priorities and objectives, and commenced work. Overall, the quality, speed, and communication have surpassed our expectations. Any questions or concerns were promptly addressed, resulting in a smooth collaboration and development process.

What was your primary form of communication with Interactivated Solutions?

Virtual Meeting

What did you find most impressive or unique about this company?

Their communication, professionalism, and prompt follow-up were all top-notch, and the value we received for their services exceeded our expectations. Working with them was a fantastic experience overall. I can confidently recommend Roy and the rest of the Interactivated team to anyone in need of serious custom B2B E-commerce solutions.

Are there any areas for improvement or something Interactivated Solutions could have done differently?

No, there are no areas for improvement. Interactivated Solutions delivered an exemplary service, meeting all our requirements.

BACKGROUND

Please describe your company and position.

I am the Founder

Describe what your company does in a single sentence.

DDoS Mitigation provider focusing on the security, stability, and uptime of websites and game servers. Our goal is to improve the lives of our users by making their experience running online services a safe and enjoyable one.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interactivated Solutions to accomplish?

• Ongoing software development work
• Maintaining and modernization of technology stack
• Development of new features

SOLUTION

How did you find Interactivated Solutions?

Online Search

Why did you select Interactivated Solutions over others?

• High ratings
• Great culture fit
• Technical skill

How many teammates from Interactivated Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Deliverables included: 

• Participate in ongoing development of new features and products, particularly around our client dashboard and internal Go services 
• Studying our existing architecture to the best of your abilities, build mental models or documentation to ensure high velocity on the development life cycle 
• Schema design, product engineering and ensuring highly effective UI/UX

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Deadlines delivered timely, tasks completed to quality and specification.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Roy and his team was able to get onboarded in a matter of days and began delivering exceptional quality that went above and beyond my expectations. Work was completed highly efficiently and communication was superb. Any questions and concerns I had were addressed and the onboarding process was smooth.

What was your primary form of communication with Interactivated Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

The breadth of industries they serve was impressive. For example, the rich e-commerce background coupled with the high specialty of team members available.

Are there any areas for improvement or something Interactivated Solutions could have done differently?

None at this time

BACKGROUND

Introduce your business and what you do there.

I’m the VP of engineering for a portfolio company. Our company operates in the dynamic healthcare industry in the USA and Canada. We specialize in acquiring and enhancing products, merging them into superior offerings by integrating them with other popular products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Interactived Solutions?

We were looking to combine some of our brands and need to augment our team to carry out the project on our desired timeline. We realized that we needed a team capable of providing a holistic approach, not just to execute our ideas but to enhance and evolve them into something extraordinary. Our rigorous research into the market led us to Interactivated, and since then, our partnership has been nothing short of remarkable.

SOLUTION

What was the scope of their involvement?

We contacted Interactivated Solutions and did a pilot test with two of their engineers. The test phase went well, so we decided to bring in more individuals from their team. Interactivated Solutions is working in a team augmentation scenario and providing development services. We’ve contracted several engineers from Interactivated Solutions to work remotely with our team.

We are building a complex PHP platform that supports a wide variety of use cases around the healthcare world, so it’s been important for the developers from Interactivated Solutions to build features and not just websites that look good. 

For further extension and improvement of our flagship products in functionality and usability, we collaborated with Interactivated Solutions on the development of a Laravel+Angular-based application. For this complex task, Interactivated deployed a dedicated team of 3 full-time members, who not only met but exceeded our expectations.

What is the team composition?

Interactivated Solutions assembled a dedicated team of 10 full-time developers along with 3 full-time UI/UX specialists. Most of these individuals are full-stack developers who can work with PHP, Angular, and React. Our primary contact handles all of the hiring and arranging.

In total, 16 specialists from Interactivated Solutions worked seamlessly together, delivering incredible results. The success was so impressive that we keep turning to Interactivated for more developers as we continue to scale our team.

How did you come to work with Interactivated Solutions?

We contacted several vendors we previously worked with, and Interactivated Solutions seemed the best fit. One of the key differentiators that set Interactivated apart is its ability to source top-tier senior development talent from Europe with a C1+ English level, all at a competitive price point. Their streamlined process, which consistently has validated candidates ready for new assignments, allows us to access the best talent swiftly. 

Additionally, Interactivated's approach to team motivation, control, and management on their side ensures that their team members consistently excel far beyond what we've witnessed with other providers.

How much have you invested with them?

We’ve spent around $500,000.

What is the status of this engagement?

We started working together in May 2023, and the engagement is ongoing. Their commitment to our success, unmatched talent pool, and exceptional project management have helped us to reach new heights. We look forward to an enduring partnership as we continue to scale and innovate.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We don’t have any customer-facing metrics, but we have been highly impressed with their general productivity. Their engineers have the lowest defect rate that we’ve found, even with platforms they’re unfamiliar with. We’ve also been impressed with their onboarding process; several of their members have been able to start their first work output within a week of beginning with our company.

In Interactivated Solutions, we've found an indispensable partner that not only understands our vision but has the capacity to bring it to life, and then some. The quality of work that Interactivated Solutions provides is extremely high because they’re willing to write tests to ensure that what they’re producing works.

How did Interactivated Solutions perform from a project management standpoint?

We’ve been really happy with the team assigned to our project. Interactivated Solutions stays on time and within budget. We’ve been impressed with their team's level of care, as they ask questions and ensure they know what we’re looking for; this saves us time in the long run. We communicate via WhatsApp, Microsoft Teams, Jira, and email. Communication has never been an issue, and we collaborate effectively.

What did you find most impressive about them?

One of the key differentiators that sets Interactivated apart is their ability to source top-tier senior development talent from Europe with a C1+ English level, all at a competitive price point. Their streamlined process, which consistently has validated candidates ready for new assignments, allows us to access the best talent swiftly. 

Additionally, Interactivated's approach to team motivation, control, and management on their side ensures that their team members consistently excel far beyond what we've witnessed with other providers.

Are there any areas they could improve?

There’s nothing that we can come up with. Whenever we’ve encountered an issue, Interactivated Solutions has handled it swiftly and efficiently.

Do you have any advice for potential customers?

When augmenting a team, it’s always better to have some of your team members giving direction to assist the third-party developers. This helps when questions arise, making it easier to define the work more clearly.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and CEO of Folsom Financial Services, a new fintech company focused on helping people currently underserved by traditional financial services. We serve clients who focus on ultra-high net worth leveraging cryptocurrencies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Interactivated Solutions?

We were looking to build a platform.

SOLUTION

What challenge were you trying to address with the vendor?


Our goal was to find a reliable software development partner who could go beyond just bringing our concepts and ideas to life. We were in search of a team with internal business intelligence to validate the feasibility of each concept and execute the smartest MVPs for our diverse projects. After extensive online research and comparisons, we found our ideal partner in Interactivated Solutions.

What was the scope of their involvement?

Interactivated Solutions has helped us design our platform and its backend architecture. Their expertise helped us with conducting a comprehensive business analysis, which identified the appropriate technologies to utilize in the project, ie. .Net and Razor, to ensure the delivery of an outstanding product. The team has also worked on UI/UX infrastructure design, backend architecture, API integrations with Banking as a Service (BaaS) platforms, and full-scale frontend development.

Before this project started, I had written high-level documents regarding our target market and what our services looked like. Those documents served as the starting point for the project, which included discussions with Interactivated Solutions’ business analysis team. After that process, they came up with more detailed design documentation.

Furthermore, Interactivated Solutions is gearing up for the development of several substantial blockchain-based projects for us, some of which are centered around the exciting world of NFTs. In these ventures, they once again assume the role of business analysts, expertly assemble agile teams, design intuitive UI/UX interfaces, develop robust backends, create smart contracts, and employ a technology stack comprising Node, React, Solidity, ETH, and AWS.

What is the team composition?

I’ve primarily worked with a project lead from Interactivated Solutions. Still, I’ve worked with around 15 team members in total throughout the project.

How did you come to work with Interactivated Solutions?

We found them online after thorough research of the market and analysis of multiple candidates. Initially, we vetted several different providers and felt most confident in working with Interactivated Solutions and their ability to deliver. Out of all of the potential partners we looked at, they were the only ones who made it very clear that we needed to do a significant amount of business analysis to get our designs and business processes right.

Other potential partners simply wanted to start building the solution immediately. While starting immediately and working fast was really appealing, we liked the fact that Interactivated Solution took a more detailed and structured approach to the project.

How much have you invested with them?

We’ve spent over $1 million.

What is the status of this engagement?

We started working together in mid-2020 and are continuing our collaboration, as they consistently deliver top-notch backend development, API integrations, and UI/UX excellence, and are in the process of crafting seamless frontends for our diverse portfolio of projects.

In Interactivated, we've found a trusted partner who not only brings our visions to life but enhances them through their business acumen and technical expertise. Their commitment to our success has propelled us further than we ever imagined. We look forward to many more years of innovation and achievement together.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Over the years, our partnership with Interactivated has blossomed into a long-term alliance that spans multiple enterprise projects. These include a significant content creator hub that empowers creators to manage their content and earnings efficiently, seamlessly connecting them with major streaming platforms. This endeavor, valued at over $1 million, extends over several years and utilizes a sophisticated technology stack featuring Python, .Net, React, and Next.js, all hosted on the robust AWS Cloud architecture.

Another critical consideration in running a fintech startup for us is working very closely with regulators who look at the strength of our pricing infrastructure and supporting processes. Interactivated Solutions has proven to create a significant foundation for us to move on to those regulatory discussions, and further our business on its path to success.

How did Interactivated Solutions perform from a project management standpoint?

We’ve used Slack to manage our communications and keep everything structured. Although we’ve had cost overages and delays, those situations are expected for a huge project on which we’ve spent millions of dollars. A great thing about Interactivated Solutions’ project management is that we’ve always had a good understanding of when these overages are coming and why they’re coming, which allows us to make decisions moving forward.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Leadership is incredibly important in these projects, and Interactivated Solutions’ CEO is incredible. He was great, especially initially, when I was trying to push the project forward very fast. He excelled at pushing back and advocating for his team in a responsive way when I was asking for things to be done a little too quickly. The way he has managed our interactions has been critical for the success of the engagement.

What did you find most impressive about them?

Our collaboration with Interactivated has been nothing short of exceptional. They have not only brought our concepts to life but have also played a pivotal role in validating and refining our ideas. As a result, we've successfully secured more VC funding and undertaken larger developments with well-validated proof-of-concept versions, meticulously crafted UI/UX designs, and frequent presentations to VC firms and board members.

Are there any areas they could improve?

There’s really nothing Interactivated Solutions could improve on. There are some technologies they don’t have the skills in. For example, we discussed working on a new language. Still, they came back and told us that, in a heavily regulated environment, it wasn’t a good idea to go with a completely new language. It was better to go with a more tried and tested technology. Even when they can do something, they won’t just do it unless they truly believe it is the best for our success.

Do you have any advice for potential customers?

There are a lot of organizations that will try to start your project as quickly as possible. Listen to Interactivated Solutions’ advice because spending money on business analysis to assess your business processes and data models might be appropriate. That way, you’ll have the strongest foundation moving forward.

BACKGROUND

Please describe your company and position.

I am an executive at Wunderland Books

Describe what your company does in a single sentence.

Online bookstore selling new and award-winning fiction for children and teens.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interactivated Solutions to accomplish?

• Build an ecommerce store
• Develop a custom donation plug-in for school bookfairs
• Create a design engaging for children & teens

SOLUTION

How did you find Interactivated Solutions?

upwork

Why did you select Interactivated Solutions over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Strong strategic insight

How many teammates from Interactivated Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Develop an ecommerce website for an online bookstore that will carry 250 products. Develop a custom plug-in to allow guests to make donations to schools. Facilitate all design concepts.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

An exceptionally high quality ecommerce website that delivers all of my needs built on BigCommerce.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The Interactivated Solutions team is highly responsive and thoughtful in how they engage. The focus on delivering on request, while making sure to use their expertise to guide clients in the right direction if they are not making the best choices. The team are excellent strategic partners in addition to strong project managers.

What was your primary form of communication with Interactivated Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

When I was starting this project, I made the assumption that I would be building on Shopify, but after listening to my needs, the team recommended that I use BigCommerce. The confidence to make a recommendation prior to securing the business made me confident that the team had high expertise and were the right fit for me and my needs. That level of strategic insight and support was present through the entirety of the project.

Are there any areas for improvement or something Interactivated Solutions could have done differently?

I felt really great about the project. The team and I fell into a good rhythm of communication given our very different locations after a short amount of time which was excellent.

BACKGROUND

Please describe your company and position.

I am the Owner of Pepperseeds.eu

Describe what your company does in a single sentence.

Selling chili and tomato seeds online.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Interactivated Solutions to accomplish?

• Developing Magento 2 multistores
• Maintenance and implementing Magento modules

SOLUTION

How did you find Interactivated Solutions?

Online Search

Why did you select Interactivated Solutions over others?

• High ratings
• Great culture fit
• Company values aligned

How many teammates from Interactivated Solutions were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Interactivated developed our multistore with 8 storeviews and multiple languages. We have been working with them for years (already on my previous Magento 1 stores) and they work closely with us on further improvements and maintenance of our stores. 

Key deliverables: Initially this was our M1 to M2 migration that worked out seamlessly and hardly without any downtime Monthly maintenance of our stores in terms of marketing improvements by adding and configuring plugins Keeping our stores secure and making sure we can reach 99.9% uptime

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Recently, I wanted to save money on hosting. Interactivated advised Hetzner shared hosting and figured out exactly what package would be suitable. Besides reducing my monthly hosting costs by 60% ($150 each month), Hetzner turns out to be a great and safe hosting with amazing customer service. The migration from the old hosting into the new one was thoroughly planned and went perfectly. My stores didn't suffer from any bugs afterward and we hardly had any downtime during migration.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Our project manager is always reachable and has been working with us for years. They know exactly what to do in order to support our business that has seasonal influence. Before high season we always work together in order to optimize sales.

What was your primary form of communication with Interactivated Solutions?

Email or Messaging App

What did you find most impressive or unique about this company?

Interactivated not only develops and releases websites, but they also care about my business and goals!

Are there any areas for improvement or something Interactivated Solutions could have done differently?

No

BACKGROUND

Introduce your business and what you do there.

I'm a data analyst at a men’s wear company with over 40 years of experience.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Interactivated Solutions?

We needed a development partner to revamp our e-commerce department. 

SOLUTION

What was the scope of their involvement?

Interactivated Solutions has developed our e-commerce platform using a customized Shopify template. Initially, we provided our project’s requirements and documentation. We reviewed our internal processes with Interactivated Solutions to adapt them to a new system, which is common in implementation and integration projects.

After the discovery phase, Interactivated Solutions has developed custom features on top of a Shopify template to meet our project’s requirements. They also provide us consultancy on Shopify since it’s a new software for us. Interactivated Solutions keeps us informed about Shopify’s updates and features, and they’ll continue to provide tech support, maintenance and develop new features throughout the years to come. 

What is the team composition?

I work mostly with three teammates from Interactivated Solutions, a project manager, a developer, and Roy (Founder). 

How did you come to work with Interactivated Solutions?

I had worked with Interactivated Solutions before on e-commerce development projects for my previous company. 

How much have you invested with them?

We’ve invested around $50,000 with Interactivated Solutions so far. We have a long-term budget of $250,000 for this project for the next three years.

What is the status of this engagement?

We started working with Interactivated Solutions in December 2022, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Interactivated Solutions has brought Shopify expertise that we lacked. They’re quick and knowledgeable. Interactivated Solutions is hungry to create more and find solutions for our shop to make it shine. 

Overall, I’m satisfied with our relationship with Interactivated Solutions.

How did Interactivated Solutions perform from a project management standpoint?

Interactivated Solutions meets deadlines and delivers work in a timely manner — we’ve even had early deliveries. Interactivated Solutions is agile and efficient. 

Our communication with Interactivated Solutions is excellent. They’re very proactive and speak to me in my native language, which I appreciate. I always get quick answers from Interactivated Solutions through Slack and email. We use Jira for project management, and I’ve also added them to our internal dashboard in ClickUp.

What did you find most impressive about them?

I’m most impressed with Interactivated Solutions’ communication. They’re willing to go above and beyond, and I appreciate the openness and confidence that the team has. 

Interactivated Solutions is proactive and propose ideas even when they’re not on the clock, which shows they keep us in mind.

Are there any areas they could improve?

I can’t think of anything for Interactivated Solutions to improve.

Do you have any advice for potential customers?

I recommend going in with open cards. Lay down your project’s requirements to Interactivated Solutions, and they’ll find a solution. I’ve asked them for some unusual requirements, and they’ve always found a solution — no problem is too big or small for Interactivated Solutions. 

BACKGROUND

Introduce your business and what you do there.

I’m an e-commerce and digital marketing manager consultant. I represent a rug company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Interactivated Solutions?

I needed help updating the company’s website and developing e-commerce solutions.

SOLUTION

What was the scope of their involvement?

Interactivated Solutions has updated our website and developed our e-commerce platform. We initially gave Interactivated Solutions access to our previous site. We were using a limited web platform, and I was looking for an expert to help me decide the best road map and strategy to update the site. 

Interactivated Solutions has helped us allocate the correct resources, defined the project’s budget, built the site’s infrastructure, safely migrated data from the previous site, and set up the hosting. Interactivated Solutions doesn’t offer us hosting services, but they’ve helped us find a hosting provider and guided us through this process with their recommendations and expertise. 

Interactivated Solutions has used Adobe Commerce (formerly known as Magento) to develop our e-commerce platform. They’ve also helped us with the required software integrations to synchronize the company’s accounting with the platform. 

What is the team composition?

Interactivated Solutions has a large team. I’ve worked with 11 specialists, including Roy (Manager), a project manager, senior and junior developers, a QA specialist, and their CTO. 

How did you come to work with Interactivated Solutions?

I found Interactivated Solutions through an online search.

How much have you invested with them?

We’ve invested around $120,000 with Interactivated Solutions. 

What is the status of this engagement?

We started working with Interactivated Solutions in February 2020, and our partnership is ongoing. The majority of the work is completed, although they still provide us with some services.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Previously, our Google PageSpeed was around 40%–50%, and Interactivated Solutions has increased it to 70%–90% on most pages. Our click-through rate has also improved. 

I attribute part of the company’s growth to Interactivated Solutions’ work, they’ve helped us double our revenue. 

How did Interactivated Solutions perform from a project management standpoint?

Interactivated Solutions meets deadlines and stays on budget. They’re transparent and accurate about budgeting, estimating the work hours needed for our requirements, and then giving us a minimum and maximum estimated budget. In the end, the price always falls in that initial range.

Our communication is smooth through Slack. Interactivated Solutions is very organized. We use Jira for project management and Google Sheets to collaborate.

What did you find most impressive about them?

I’m most impressed with Interactivated Solutions’ expertise and reliability. I’ve worked with independent developers before, but working with a large and reputable company is a different experience. Interactivated Solutions has high standards, and working with them has been very pleasant.

Are there any areas they could improve?

I can’t think of anything for Interactivated Solutions to improve. They’re fair, and I can’t complain about anything. 

Do you have any advice for potential customers?

If you have the budget to spend on a premium service, Interactivated Solutions will give you the best service. They don’t take shortcuts, and their level of care and attention to detail is excellent.

BACKGROUND

Introduce your business and what you do there.

My husband and I are the founders of Therapy for Black Men, a membership-driven directory that helps black men with their mental health. We connect men seeking therapy with mental health professionals on our site. Additionally, we’ve been able to provide sponsorships, money, and free therapy for men who are seeking therapy but are unable to pay for it.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Interactivated Solutions?

We needed help with web design and development for our platform. We had been working with a person for this purpose for a number of years. Unfortunately, they fell ill, which was heartbreaking for us. Thus, we decided to do our own research to find someone to help us continue our mission.

SOLUTION

What was the scope of their involvement?

Interactivated Solutions provides us with custom web development and design services. Initially, I provided them with the documentation my former developer was working on. Since then, they’ve helped us enhance our platform based on what we already had.

Currently, Interactivated Solutions is working on a redesign project for our platform. Their main goal is to make it more user-friendly and improve its navigation. Some of the changes they’re making include relocating where the blogs and the key call-to-action buttons are.

Our clients are able to go on our website and look for a therapist by state — that’s one of our platform’s major features. Another core feature is the sponsorship we offer to prospective clients who are unable to pay for therapy.

What is the team composition?

I’m consistently in touch with around five people from Interactivated Solutions, including two project managers and some developers.

How did you come to work with Interactivated Solutions?

When we started looking for a service provider, it took us weeks of research to find Interactivated Solutions. Before finding them, I went to Upwork and wrote a job proposal, to which they responded. When we met with Interactivated Solutions’ owner, I really felt that we would be aligned in this mission. We thought that they met our criteria regarding what we were looking for, so we scheduled a meeting and started working together right away.

How much have you invested with them?

We’ve spent around $250,000 thus far.

What is the status of this engagement?

We started working together in March 2022, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

One of our main results has been the increase in our members. As a membership-driven organization, the more therapists and coaches join our platform, the better for us. Since working with Interactivated Solutions, over 300 therapists have joined. In addition to that, the feedback on our site has been really good so far.

How did Interactivated Solutions perform from a project management standpoint?

I would give Interactivated Solutions perfect scores for project management. They’re extremely organized and very responsive. We’ve had very few issues with the site. Still, they’ve been able to resolve them quickly.

We would have completed the redesign project already if it wasn’t for us; it has been very hard on our side to get back to Interactivated Solutions in a timely manner. We communicate via Slack and email, and we have Zoom meetings whenever we need to discuss something in particular.

What did you find most impressive about them?

Interactivated Solutions is very responsive, and they care about our project as much as we do — it’s almost as if it were their own site. Their team always uses their expertise to find improvements for our site.

Are there any areas they could improve?

Our only challenge in working with Interactivated Solutions is our time difference — they’re six hours behind. However, this situation isn’t unmanageable.

Do you have any advice for potential customers?

If you work with Interactivated Solutions, you’ll be in great hands. They’re very caring and attentive and will do their best to deliver.