Inflecto Systems

BACKGROUND

Introduce your business and what you do there.

I'm the sales director and one of the founders of a technology company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inflecto Systems?

We needed a company that could help us rebuild and upgrade our existing platform.

SOLUTION

What was the scope of their involvement?

We started the engagement by providing Inflecto Systems with a brief as well as full access to our existing code and systems. Inflecto Systems has since started rebuilding and implementing significant improvements to the platform.

What is the team composition?

We’ve worked with three people from Inflecto Systems. Andrew (Director), our main point of contact, has been exceptionally good at providing clear feedback, getting things done on time, and collaborating with us.

What is the status of this engagement?

We started working together in January 2023, and the engagement is ongoing.

How did you come to work with?

We found Inflecto Systems through online research.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

There are no measurable results as we haven’t opened the platform to our customers yet.

How did Inflecto Systems perform from a project management standpoint?

Inflecto Systems has performed well in terms of project management. Everything has been completed in a timely manner, and they have been great at adhering to our established budget and schedule. They are also quick to address issues that arise.

What did you find most impressive about them?

Inflecto Systems has been able to pivot and adapt accordingly to the sudden changes in the project’s scope, which is incredibly impressive.

Are there any areas they could improve?

No. Everything has been done according to our expectations.

Do you have any advice for future clients of theirs?

Make sure to provide a clear brief of what you want. It’s important to provide them with a clear set of instructions and to have a clear end goal to ensure a smooth project.

BACKGROUND

Introduce your business and what you do there.

I'm the COO of a payment management system within the fintech sphere.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inflecto Systems?

I hired them for software development services.

SOLUTION

What was the scope of their involvement?

Inflecto Systems does custom software development from scratch using Blazor as the main development tool. They've taken care of all the coding based on the initial outline and business mappings of what I want it to look like. Based on our requirements, they've given their feedback to tailor everything to meet our needs and best interests.

In addition, they provide hosting for our website.

What is the team composition?

We only work with three members of their team, including their two partners, who are also developers.

How did you come to work with Inflecto Systems?

Someone referred them to me.

How much have you invested with them?

We've spent around £50,000 (approximately $57,000 USD) with them so far.

What is the status of this engagement?

We started working together in April 2021, and the engagement is ongoing. We're in a pause phase in the development, but we're negotiating to resume it.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We've had positive comments on the software they're developing, which is our main metric. Overall, we're happy with what they've delivered.

How did Inflecto Systems perform from a project management standpoint?

They're always happy to receive my calls even though they've been constant. Additionally, they deliver on time. Regarding tools, we use phone calls, emails, and virtual meetings.

What did you find most impressive about them?

They've been adaptable and flexible and enable us to work directly with the people involved in the process.

Are there any areas they could improve?

I don't think there's anything they can improve on.

Any advice for potential customers?

Have constant and honest conversations and be involved in the process.

BACKGROUND

Introduce your business and what you do there.

I’m the director of an in-touch care agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inflecto Systems?

We needed a whole new system with a routed system to create individual invoices for our clients.

SOLUTION

What was the scope of their involvement?

We had multiple Teams meetings with Inflecto Systems. We went through everything we wanted, and then they put it together. They did everything step by step and built the two different platforms from scratch.

We’re currently trying to expand what we have, so we’re constantly building on it.

What is the team composition?

Ross (Technical Director) and Andy (UX Director) have run the project with me. Jack (Software Developer) has come and done certain things at various stages.

How did you come to work with Inflecto Systems?

I searched on Google for developers, and their website stood out to me. If you look on their team page, they have a picture of a dog — that just went with me.

How much have you invested with them?

We’ve spent about £70,000 (approximately $95,000 USD).

What is the status of this engagement?

We began our engagement in April 2021, and we’re still working together. It’ll be a long-term relationship.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have 50 caregivers that log into the system and 20 staff members that use the other side, and we’ve only had good feedback.

How did Inflecto Systems perform from a project management standpoint?

We constantly communicate over emails and Team calls. At one point, we had a Team call at 10:00 p.m. with them. They’ve been fantastic.

What did you find most impressive about them?

They listen to what we need, supply everything as we say, and stick to our budget. I’ve emailed them on a Sunday, and they’ve responded just like that. Overall, they’re always there.

Are there any areas they could improve?

No, I honestly can’t say enough good things about them. They’re brilliant; I recommend them a lot.

BACKGROUND

Introduce your business and what you do there.

RWE is an electricity generation company. I’m an operations manager and I work on a wind farm in the UK. I mostly look after our high-voltage network substations.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inflecto Systems?

Our wind turbines are offshore, so when we need to bring in new equipment we need to undergo a site induction. This means that we need to have certain certificates for offshore training and prepare manifests on a daily basis for the vessel master. These manifests must detail the destination, the names of everybody who’s on board, and the ID numbers of the inductees. We hired Inflecto to create a system that could tie all of this information together.

SOLUTION

What was the scope of their involvement?

Inflecto created software that allows inductees to easily fulfill the requirements for site inductions. Through this system, inductees could watch corporate videos and go through different instructional modules or PowerPoint presentations to be able to answer the required questions. They could also create their profile, upload their training certificates, and provide their next-of-kin information on the system. 

The software then uses that captured data to produce a daily transfer manifest, making it easier for us to log where the inductees go and have a better overview of day-to-day operations. The system is cloud-based and compatible with both web-based and mobile browsers. 

What is the team composition?

We’ve worked with three people from Inflecto.

How did you come to work with Inflecto Systems?

We found them through a Google search. We sent out invitations to tender to different companies, but Inflecto’s submitted the best proposal. That’s how we decided to work with them.

How much have you invested with them?

We initially budgeted £35,000 (approximately $47,000 USD) for the development, but with the add-ons, we ended up at £50,000 (approximately $68,000 USD). We now pay £500 (approximately $700 USD) per month for their ongoing technical support. All in all, we’re coming up to £75,000 (approximately $102,000 USD)

What is the status of this engagement?

We first engaged Inflecto in March 2018. They’ve completed development but we still work with them on monthly updates and maintenance. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We used to do the site induction manually, which cost us up to £40,000 (approximately $54,000 USD) a year. With this software developed by Inflecto, however, we’re now able to save up on costs and free up our engineers’ time. We no longer have to spend a lot of time educating people ourselves on how to file the paperwork; the system does that almost automatically.

How did Inflecto Systems perform from a project management standpoint?

We’re very satisfied with Inflecto’s work. Whenever we encounter problems with the software, we can expect them to respond and repair the issue really quickly. They deliver what they say they will on time. We typically communicate via email.

What did you find most impressive about them?

Inflecto’s customer service is brilliant and a definite stand-out for us.

Are there any areas they could improve?

No, there’s nothing that needs improvement. They’re one of the best companies we’ve worked with. 

Do you have any advice for potential customers?

Just go for it and get in contact with Inflecto. They’ll definitely deliver to a high standard. 

BACKGROUND

Please describe your company and your position there.

I am the Founder and CEO of the online resource www.chromocyte.com which serves as an educational and training resource for individuals using a cell analysis technique called flow cytometry, and a Sales and Marketing platform for companies providing products and services in this and associated areas.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inflecto Systems, and what were your goals?

Inflecto was hired to develop a database management system to enable complex experiments to be designed according to the Users' needs and to host relevant promotional and educational material and a bespoke website which acted as an online Sales and Marketing platform for global suppliers in this field. Inflecto subsequently undertook a comprehensive update of this site after it had been successfully active for ~10 years, and also developed www.flowcytometryjobs.com, a website dedicated to the advertising of positions in flow cytometry.

SOLUTION

How did you select this vendor and what were the deciding factors?

We undertook an extensive search / evaluation of companies having experience in online database management systems and their integration into bespoke websites. Inflecto was the most responsive of these and following discussions it was apparent that their skills, expertise and engagement made Inflecto the obvious choice. Over the last 11 years, this has been proven to be an excellent decision, and I do not believe that Chromocyte would have been successful without the support of the team at Inflecto.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Chromocyte was a completely new concept which required the bespoke development of Database and Content Management interfaces and the integration of these into an engaging website. At all levels, Inflecto was professional.

They produced highly detailed proposals which provided a great basis on which to discuss the development of the resource and enabled changes to be made, as and when necessary. This large project was developed on time and to budget. The continuing management, evolution and periodic updates of the sites that were required were also delivered in a timely manner and on budget.

How many people from the vendor's team worked with you, and what were their positions?

A Project Manager was appointed as point-of-contact, but all discussions included the whole team as required. Objective feedback was always available, supported by a level of engagement and flexibility which, quite frankly, was the best that one could imagine. The processes involved were exactly as stated on the Inflecto website.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

This global resource attracted Users for around the globe and became the 'go to' resource for individuals working in the field of flow cytometry around the world. The sites and other assets were acquired by a key US-based global player in online marketing in the Biosciences in November 2021.

Describe their project management style, including communication tools and timeliness.

The project management style was that of total engagement and flexibility and included a blend of face-to-face and remote meetings, as required.

What did you find most impressive or unique about this company?

Their most impressive and unique attributes are high level of skills in design and development. They have always been highly responsive and have, without exception, acted in the most professional way that one could imagine. Their continuing support of the websites and the addressing of any issues that have arisen has also been quick, effective and high professional in nature. I would have no hesitation in engaging with this team again, and would highly recommend others to do the same.

Are there any areas for improvement or something they could have done differently?

None

BACKGROUND

Introduce your business and what you do there.

I am the head of filming at a helicopter company that provides a range of services including, aerial survey, aerial crane, aerial filming, and passenger transports. 

I am in charge of the filming for our TV and movie work, as well as developing camera systems and technology to provide solutions to our customers. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Inflecto Systems?

We were looking for a company to do custom software development on one of our aerial camera systems. The software needed to be able to handle and store incoming data from the camera system and share it with our customers.

SOLUTION

What was the scope of their involvement?

Inflecto Systems built a software solution that works with our aerial camera system that manages survey data about offshore wind turbines. 

We provided Inflecto Systems with an overview of the project and the requirements we had for the software. The software needed to manage the entire surveying project, from the initial planning to surveying to the eventual data management. We needed to upload the data to a cloud server where we could securely share it with our customers. The software had to be quite simple; it had to run on a laptop, and our clients needed to click a few buttons and have the survey data downloaded to the program. 

Inflecto Systems' team got to work and developed the software to our specifications. Because all of our data had to be secure since many of our clients are larger utilities companies, some cybersecurity measures were taken. The Inflecto Systems team developed a delivery method that was secure and fast.

Now, they perform some system maintenance for us. 

What is the team composition?

I mainly work with Andrew (Director) and Ross (Managing Director), and there are some other Inflecto Systems teammates who work in the background. 

How did you come to work with Inflecto Systems?

I had done a little bit of research and was looking for a company with the experience and interest in handling a project like ours. Our project was unique because we were working with a camera system, and finding a software company with experience in that was a challenge. 

However, when I spoke to Andrew and Ross, I felt they were suitably equipped and experienced to do what we needed.  

What is the status of this engagement?

We began working with them in October 2018 and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The software Inflecto Systems built for us was labor- and time-saving. We struggled to gather the material and data without the software, which was labor-intensive and tiring for our aircraft and camera crews. The software has helped streamline all the communication in the aircraft between the pilot and the camera operator, who work closely together. 

The system is also cost-saving and greener. When we're completing surveys quicker than before, we are saving money because we can charge clients less, and we're purchasing and using less fuel. 

How did Inflecto Systems perform from a project management standpoint?

I had an initial phone call and an in-person meeting with Inflecto Systems, and now we mainly communicate over email, phone, and Zoom.  

Inflecto Systems listens to every word we say, is patient with us, and has great ideas while being receptive to ours — they work very smoothly with us. 

What did you find most impressive about them?

I appreciate that they have an open-minded approach to problems — they always have a solution or a way to get around a problem. They're easygoing and full of enthusiasm. 

Inflecto Systems really utilize their skills and experiences to develop solutions that best fit our project while still listening to what we want.

They're all too willing to help out, and even when we run into glitches, I can contact them at any time on any day and they'll do their best to get us back up and running again. 

We've been very happy with them. 

Are there any areas they could improve?

No,  Inflecto Systems has met my expectations. 

Do you have any advice for potential customers?

Clients need to convey everything they are looking for in terms of software development and not worry about the technical side of the project. No matter how you present the ideas, Inflecto Systems can work and come up with a software solution.

BACKGROUND

Please describe your company and your position there.

Our company provides training and advice on import export procedures. I am one of the Directors at the business

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Inflecto Systems, and what were your goals?

We wanted to provide a "one stop shop" for companies requiring information on international trade. The goal was to enable subscribers to find information about the products they were shipping to other countries and work out an accurate landed cost to help with their own export pricing strategies. The outcome for the subscribers was to make them more competitive in international markets whilst remaining profitable.

SOLUTION

How did you select this vendor and what were the deciding factors?

It was easy to see from the initial proposals that Inflecto could provide the complete design and support service we required

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The work was to design the web platform from the ground up. This included linking to a subscription payment system, enabling the information to be updated from an administration portal and to provide us with the ability to add external documents such as global trade agreements.

How many people from the vendor's team worked with you, and what were their positions?

We worked with three of the team all of whom provided software design and support.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

What Inflecto has done is provide a unique solution for users to use that can be updated on a daily basis and will help subscribers build a better international trade platform for their own businesses.

Describe their project management style, including communication tools and timeliness.

Very easy and friendly approach to design and development with extremely fast responses to support issues and ongoing design proposals.

What did you find most impressive or unique about this company?

The support, ease of communication and their understanding of our requirements. They are very quick to respond to requests and provide explanations and suggestions to make ideas come to life. I am very impressed with every aspect of dealing with Inflecto.

Are there any areas for improvement or something they could have done differently?

Not in my opinion having worked with Inflecto for 3 years everything we have asked for has been discussed, designed and implemented.