Imaginary Cloud

BACKGROUND

Introduce your business and what you do there.

We’re a social platform for fitness based in Los Angeles. I’m the co-founder and CEO of the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Imaginary Cloud?

We needed to increase our development capacity.

SOLUTION

What was the scope of their involvement?

We hired one frontend developer from Imaginary Cloud who works in React Native. Primarily, he works on the mobile platform but also our mobile-optimized web app to an extent. The developer’s part of our team but is based in Portugal.

What is the team composition?

We work with one developer but the CEO of Imaginary Cloud’s our account manager.

How did you come to work with Imaginary Cloud?

A colleague recommended Imaginary Cloud.

How much have you invested with them?

We’ve spent around $100,000 with them.

What is the status of this engagement?

We started working together in April 2019 and the work’s ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We’ve worked with a number of different developers over the years. The developer provided by Imaginary Cloud has definitely been one of the best that we've engaged. He’s a skilled programmer and a great member of the team. He’s committed, motivated, and easy to work with. 

How did Imaginary Cloud perform from a project management standpoint?

We use JIRA and follow an Agile methodology. We use a range of remote working tools such as Slack and Google Hangouts. The estimates that were provided by the developer were accurate.

The developer has great communication skills and is available despite the time zone difference. He came to Los Angeles to meet our team. Imaginary Cloud was supportive of that trip and covered some of the costs associated with the travel to California.

What did you find most impressive about them?

Imaginary Cloud has a good understanding of business realities. We haven’t had problems when we needed to reduce hours or pause a project for a while. That’s a big difference compared to other companies that are more rigid with the terms of a contract.

Imaginary Cloud’s forthcoming and understanding, making them a good partner. They’re a premium agency in terms of outsourced services, but you get the quality that you pay for.

Are there any areas they could improve?

Our platform’s developed for Android and iOS devices. It’s possible but we could've provided those devices. It’s a minor issue, but it would’ve been nice for the agency to provide a developer with testing devices for both iOS and Android.

Do you have any advice for potential customers?

Rely on their expertise. Be open-minded and establish a good relationship with the company.

BACKGROUND

Introduce your business and what you do there.

I’m the IT manager of a vehicle rental company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Imaginary Cloud?

We had a very old ERP that I've been maintaining for two years. We decided to look for an external company to develop a new one for us.

SOLUTION

What was the scope of their involvement?

They developed our ERP from scratch, doing the front and backend development, the admin panel, and the migration from the old ERP system. They used React, Node.js and MariaDB on top of Linux.

We provided them the old ERP system and gave them full access. I designed the full database structure, and they developed on top of it. We now have three git repositories. One is for the booking process, another for the frontend of the admin, and another one for the API and backend.

What is the team composition?

I was in contact with Tiago (CEO, Imaginary Cloud) and Ricardo (Developer, Imaginary Cloud), who was the main developer. A project manager from their site also joined during the process, but I was mostly dealing with the developer.

How did you come to work with Imaginary Cloud?

I know them personally from many years ago. We compared their proposal with two other companies’ proposals. We liked Imaginary Cloud’s proposal the best because the technology was good, we were geographically near them and their price was lower than the others.

How much have you invested with them?

We’ve spent €100,000 euros (approximately $109,000 USD) so far.

What is the status of this engagement?

We started working together in August 2018 and the work is finished.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their work is finished, and we are about to put it into production. The ERP is stable, fast, and does what we wanted.

How did Imaginary Cloud perform from a project management standpoint?

They use Redmine and gave me access. They also gave me access to their internal hour reporting tool. We created tickets together and checked them on a weekly basis. I could see exactly what they were working on and what their next steps would be.

What did you find most impressive about them?

I really liked the migration process. It was a hard task because the old ERP was almost prehistoric, but there were almost no bugs. It took more than a month and it went well.

Are there any areas they could improve?

The assigned developer was senior, but he needed some coaching regarding what to do next with the features. It’s not their fault. If we had given them better specs, it would have been easier.

Do you have any advice for potential customers?

They always put extra effort into project management. If you don’t have a full-time person to dedicate to the project, don’t skip the project management side of things. Don’t pay only for the developer. Pay a bit more to have project management also.

BACKGROUND

Introduce your business and what you do there.

I’m the strategy director of TrustPortal Solutions. We’re an enterprise software platform working in the digital and robotics fields. I’m responsible for the roadmap of our product.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Imaginary Cloud?

Our platform is a technology that performs mass automation primarily in contact centers or digital channels. We needed Imaginary Cloud to help us with development work. The requirements were that the app be of high scalability, availability, and configurability.

SOLUTION

What was the scope of their involvement?

Using a no-code approach, Imaginary Cloud handles custom software development for our platform. Our architecture is built using Angular and Node.js as well as a Google-inspired UI design. They’re building a configurable frontend that has the ability to display any type of interaction that a contact center or agent would have.

If a customer wanted to query a bill or change their address, the product would be able to do so. Everything has to be configurable, so there’s no bespoke coding. Imaginary Cloud has created this entire architecture and designed it for large user populations.

They also provide frontend API services that connect the browser to software-robotics process automation. The product is highly encrypted as well. Essentially, everything is designed by us and fulfilled by them.

What is the team composition?

It depends, but we work with an average of 5–6 individuals. The most we’ve ever worked with was ten people.

How did you come to work with Imaginary Cloud?

One of our directors heard about them through a personal contact.

How much have you invested with them?

We’ve invested about £1 million (approximately $1.3 million USD) so far.

What is the status of this engagement?

Our ongoing partnership began around January 2015.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their service is superb and the quality of the deliverables has always been extremely high. There are very few significant bugs, but that’s inevitable. Overall, the code, architecture, design, and build of the product are all top-quality. The UI and core infrastructure are sophisticated.

The platform has helped us grow significantly. We just signed a global resell deal with a very large vendor. Imaginary Cloud’s delivery has helped us win millions of pounds worth of contracts. Their team is intrinsic to our success.

How did Imaginary Cloud perform from a project management standpoint?

We use an agile methodology and have very efficient development operations. What’s more, communication is always quick. Our teams mostly collaborate through GitHub and Slack. We’ve never had problems with language barriers or documentation. They deliver on time and help in our design and feedback.

What did you find most impressive about them?

They’re equally as capable as some of the biggest development names out there. Imaginary Cloud is a true partner, and we see them as part of our team. We don’t have any issues whatsoever.

Are there any areas they could improve?

The only thing we ought to be demanding of them is more resources because we’re growing so rapidly. We see them as a key part of our team going forward. They’re cost-effective for their capability and we’re hoping they can scale with us.

Do you have any advice for potential customers?

Make sure you understand what project management methodology you want to use. We’ve created a great agile mechanism of working with Imaginary Cloud, but every company is different. Treat them at arms-length if you will, but I suggest having them as your informal internal development team.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an industrial software company operating in heavy industries such as oil, gas, and refining. In addition to providing environmental compliance software and services, we perform laser scanning and mapping to solve industry challenges.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Imaginary Cloud?

We engaged Imaginary Cloud to develop a web application based on an MVP. We wanted to render detailed, 3D industrial maps in a web browser using an open source framework. Since we saw traction with the market with our demo, we brought on Imaginary Cloud to turn the prototype into a completed solution. 

SOLUTION

What was the scope of their involvement?

While I provided the initial code, they optimized the solution by rewriting all of it. They performed front-and-backend design and development.

They were able to render the multi-terabyte point clouds in a web browser, integrating the solution with Google Maps and a Global Information System for geo-spacial views. They’re layering detailed information on top of the maps to support AR applications. They’ve even built advanced data structures so users can filter what they wish to see.

Technologies used include a Node.js server and a React frontend framework. We use Postscript for a database hosted on Google App Engine. Point clouds are rendered using WebGL, and we use a Google Maps API to access a map view of the model.

What is the team composition?

We work with two developers full time, while design and UX personnel provide support as needed.

How did you come to work with Imaginary Cloud?

We researched vendors online, including looking at reviews on Clutch.co. We talked with a dozen different companies, but I couldn’t find one that matched what I was looking for. A vendor I contacted recommended that I speak with Imaginary Cloud and connected me with the CEO.

Imaginary Cloud produced an excellent code review and they were willing to act as an extension of my staff, using our project management tools for regular communication. As a technical stakeholder, I was looking for a team that would involve me throughout the entire process, and Imaginary Cloud offered that. 

What is the status of this engagement?

We began working together in August 2018 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Customers have been blown away by what they’ve seen. They’ve delivered a quality solution using cutting-edge technology. 

How did Imaginary Cloud perform from a project management standpoint?

They did a good job defining the coding standards and all the design elements up front. Since then, we’ve only needed to check in. They’ve got a good process and system established where I never feel burdened by additional costs for regular check-ins or advanced expertise. 

As they all work in the same office, they easily collaborate with eachother. Whenever I ask questions, they answer quickly and provide solutions accordingly.

What did you find most impressive about them?

The team has advanced expertise, and they were willing to dig into complex, emerging technologies and successfully use it in the solution. 

It’s clear that the staff is well supported by professional development workshops, performance reviews, and benefits. The team’s positive internal culture has supported a personable business relationship. 

Are there any areas they could improve?

I can’t think of anything I wish they were doing better.

Do you have any advice for potential customers?

I’ve had a good experience because I started out with a good, high-level understanding of what the product should be. At the same time, I’ve learned that trusting their expertise is often the right decision, even if it contrasts with my initial thoughts. 

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of Globsurveys. We sell SaaS products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Imaginary Cloud?

We wanted to create a platform for banks to gather customer feedback through. In several countries, banks seek insight through phone calls and email, which result in minimal content. To help us develop a solution to this problem, we hired Imaginary Cloud.

SOLUTION

What was the scope of their involvement?

Imaginary Cloud developed our app. Their team worked on the front- and backend, including building the dashboard and providing technical support. They created the platform to function as a digital feedback assessment form.

What is the team composition?

The CEO is my main point of contact. They also provide a UX specialist, 1–2 engineers, and other teammates dedicated to visual work.

How did you come to work with Imaginary Cloud?

I followed a recommendation and chose Imaginary Cloud.

How much have you invested in them?

We have spent around €150,000 (approximately $168,994 USD).

What is the status of this engagement?

We started working together in March 2017, and the project is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Since beginning the project with Imaginary Clouds, we’ve gained potential clients worldwide. We’ve been able to establish contact with several banks and start the sales cycle. Currently, we’re moving forward to the next phases of marketing and improving the platform. Without their team, we couldn’t have made any of this progress.

How did Imaginary Cloud perform from a project management standpoint?

I speak with the CEO weekly, and the meetings consist of the entire team plus my clients, if necessary. They pay close attention to the details and have a rigorous approach. They’re professional and always hit deadlines.

What did you find most impressive about them?

The team, deliverables, and overall experience have all been fantastic— I couldn’t ask for anything more. They are always available for questions and fulfill all of our needs. Everything is done very well, and I’m not looking for a different provider.

Are there any areas they could improve?

At this point in the project, everything has been great. I can’t think of anything for them to improve.

Do you have any advice for potential customers?

Bring them a good idea and Imaginary Cloud will help you find success. They’re willing to invest their time in companies with solid concepts.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO of Blinkist, an education company. We offer the key insights from top nonfiction books in a made-for-mobile format.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Imaginary Cloud to accomplish for Blinkist?

We hired Imaginary Cloud for body leasing to nearshore Ruby developers.

SOLUTION

What was the scope of their involvement?

Imaginary Cloud provided us with a Ruby backend developer for our project teams, specifically for B2B. The team also did small parts of frontend development and QA.

What is the team composition?

We worked with one teammate from Imaginary Cloud.

How did you come to work with Imaginary Cloud?

Someone referred Imaginary Cloud to me. I chose them over other options because they were close to my geographic location, their pricing fit our budget, and they offered good value for the cost.

What is the status of this engagement?

We worked together from October 2023–January 2024.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Imaginary Cloud's developer helped us deliver our B2B project on time.

How did Imaginary Cloud perform from a project management standpoint?

We didn't have any project management from Imaginary Cloud; we only leased a developer. We communicated via in-person meetings, virtual meetings, and emails or messaging apps.

What did you find most impressive about them?

Imaginary Cloud was very customer-centric and always had honest conversations.

Are there any areas they could improve?

No, there weren't any.

BACKGROUND

Please describe your company and position.

I am the Director of a gaming company

Describe what your company does in a single sentence.

We develop and publish video games

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Imaginary Cloud to accomplish?

• To create a new web portal around our specific bespoke needs

SOLUTION

How did you find Imaginary Cloud?

Online Search

Why did you select Imaginary Cloud over others?

• High ratings
• Pricing fit our budget
• Company values aligned

How many teammates from Imaginary Cloud were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

From start to finish project developing and creating a fully functional web portal for gamers. API integration, user interactions, visual design and more.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website is now live, all work behind the scenes is transparent and can be viewed by us. The website has partially launched which was the first measurable goal and is now starting to rank on Google. More work to be completed for further improvements in all aspects.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Regular updates through the form of meetings and messages. All work has so far been carried out on time and any issues found along the way have been quickly rectified.

What was your primary form of communication with Imaginary Cloud?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The great and consistent communication from project managers. Their ability to change things on short notice is impressive.

Are there any areas for improvement or something Imaginary Cloud could have done differently?

None at this time.

BACKGROUND

Please describe your company and position.

 I am the Business Requirements Analyst of a business services company 

Describe what your company does in a single sentence.

A company that specializes in innovation and development that helps companies run discovery sprints, conduct market research, and deliver innovative solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Imaginary Cloud to accomplish?

• Create a marketing website
• Create a classroom management platform with many functionalities

SOLUTION

How did you find Imaginary Cloud?

Online Search

Why did you select Imaginary Cloud over others?

• High ratings
• Pricing fit our budget

How many teammates from Imaginary Cloud were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

An education platform tailored for teachers that aims to revolutionize class management, and foster intra-school collaboration and a sense of community while teaching their students essential life-long skills. Imaginary Cloud delivered a bilingual, multipage marketing website and an educational class management website that students and teachers can use with different functionalities

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. A successful delivery of agreed-upon features 
2. Positive user experience feedback 
3. Adherence to the project timeline and delivery milestones

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Communication was clear and readily available throughout the project and deadlines were honored. Questions and doubts were clarified promptly and answered thoroughly.

What was your primary form of communication with Imaginary Cloud?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Working with the Imaginary Cloud team was a positive experience. They were professional, transparent, and flexible for the evolving needs of the project. We look forward to future collaborations.

Are there any areas for improvement or something Imaginary Cloud could have done differently?

No

BACKGROUND

Please describe your company and position.

 I am the CTO of a software company 

Describe what your company does in a single sentence.

We are a digital fitness platform offering live, on-demand fitness classes and personal training across various workout types, such as strength training, yoga, and cardio, accessible from home.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Imaginary Cloud to accomplish?

• Team augmentation

SOLUTION

How did you find Imaginary Cloud?

Referral

Why did you select Imaginary Cloud over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from Imaginary Cloud were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IC provided us with team members that seamlessly plugged into our existing team to support us with our product development efforts. These included web development using NextJS, mobile app development using React-Native und backend development using ruby on rails

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

the number of development and shipped features, bug fixes, mobile app releases.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Since IC team members where deeply integrated into our internal Scrum process, the team members adjusted really quickly, knew agile software development processes and were able to work tightly together with company internal employees. Imaginary Cloud team members were adaptable and flexible, and collaboration was always splendid.

What was your primary form of communication with Imaginary Cloud?

Virtual Meeting

What did you find most impressive or unique about this company?

the quality of people and their ability to deliver high quality software as required

Are there any areas for improvement or something Imaginary Cloud could have done differently?

IC team members have significant more time off than people in the US, which might not be a company-related issue but more cultural. This needs to be managed from a project/process-side as well as people side. With that being said, the team members we worked with where flexible and always went the extra-mile when needed.

BACKGROUND

Please describe your company and position.

I am the CIO of WiredIQ

Describe what your company does in a single sentence.

we provide a network appliance that enables phones, cameras, security, etc. to SMB

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Imaginary Cloud to accomplish?

• they built a phone app and web app functionality to manage service technician processes
• performance upgrades and ruby upgrades for existing web app

SOLUTION

How did you find Imaginary Cloud?

Referral

Why did you select Imaginary Cloud over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Imaginary Cloud were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Tech's ability to track hours; upload notes/photos; pick products from catalog; reschedule visits, etc.
• Management and calendaring for dispatchers.
• Tech hours reports for payroll

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

it met our requirements, on time, within budget

Describe their project management. Did they deliver items on time? How did they respond to your needs?

yes, their project manager had great tech skills, which was very important to us.

What was your primary form of communication with Imaginary Cloud?

Virtual Meeting

What did you find most impressive or unique about this company?

• great people
• great culture
• great value

Are there any areas for improvement or something Imaginary Cloud could have done differently?

n/a