ImageX

BACKGROUND

Please describe your company and position.

I am the Senior Integrated Marketing Specialist of Hygiena

Describe what your company does in a single sentence.

Hygiena delivers rapid microbial detection, monitoring and identification solutions to a wide range of industries, including food and beverage, healthcare, hospitality, pharmaceuticals and personal care.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ImageX to accomplish?

• Revamp the Hygiena software product line's website experience by clarifying the ecosystem, improving navigation and ease of discovery, strengthening messaging and positioning, and clearly defining the user journey on the website..
• Integrate KLEANZ into Hygiena's website experience.

SOLUTION

How did you find ImageX?

• Online Search
• AI Search

Why did you select ImageX over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ImageX were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work was primarily focused on page design templates for the software section of our website. Also included were IA/navigation and SEO/GEO recommendations and optimizations. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

1. Met all project milestones and deliverables on schedule.
2. See an increase in conversions on website (demo requests, free trials) 
3. Increase clicks and page visits from main navigation.
4. Increase time on key pages, scroll depth, and interactions.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The ImageX team was incredibly detailed, meticulous, and flexible in their project management. Any changes to the schedule were communicated promptly. Through regular meetings and Basecamp, we kept an open line of communication. In meetings, the team was friendly, accommodating, and overall great to work with! All deliverables were provided on time. Any feedback, questions, and concerns we had were easy to discuss and managed promptly. 

What was your primary form of communication with ImageX?

Virtual Meeting

What did you find most impressive or unique about this company?

The expertise and creativity ImageX demonstrated throughout the engagement were better than anything I've experienced working with an agency. Our company's products and industry are niche and challenging to understand from an outside perspective, but the care they put into our meetings and workshops in order to understand them were incredible. They made the entire process engaging and ensured all our stakeholders felt heard and that their knowledge was valued. The team assembled for us was extremely personable and easy to work with, on top of being experts in their fields and delivering above and beyond what we expected. 

Are there any areas for improvement or something ImageX could have done differently?

Nothing comes to mind. ImageX was flexible, and any different approaches or changes we needed were addressed throughout the process. 

BACKGROUND

Introduce your business and what you do there.

I’m the product team manager of the Information and Communications Technology Council (ICTC), a Canadian nonprofit that provides research, policy advice, and capacity-building solutions to strengthen Canada’s digital economy.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ImageX?

We needed to turn 13 disconnected websites into one programmatic experience for users.

SOLUTION

What was the scope of their involvement?

ImageX has brought 13 program websites into a single unified experience for program intake and delivery. The team has created a unified experience for admins to manage multiple programs from a single Drupal-based platform. ImageX has built a new website and a client portal with various integrations to support programmatic initiatives that support workforce development.

What is the team composition?

We’ve worked with 6–10 teammates from ImageX.

How did you come to work with ImageX?

We found ImageX through an RFP response through Merx. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, and their experience aligned with our goals.

What is the status of this engagement?

We started working with ImageX in January 2023, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ImageX’s work has improved our UX and uptake. We’ve onboarded over 10 programmatic initiatives serving 1,000+ users. The unified experience has boosted our engagement level.

How did ImageX perform from a project management standpoint?

ImageX’s project management is outstanding — they’re one of the top in the industry. We communicate via virtual meetings, emails, and messaging apps.

What did you find most impressive about them?

ImageX makes us feel like we’re part of their team, and they know how to listen and communicate.

Are there any areas they could improve?

They should keep up that bar.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing & Web Specialist of YMCA of Northern Alberta

Describe what your company does in a single sentence.

YMCA of Northern Alberta is a registered charity that creates opportunities for children, youth, individuals and families to learn, grow and shine. Serving tens of thousands of people each year across the region, the YMCA provides programs and services focused on health and wellness, child and youth development, and community connection.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ImageX to accomplish?

• Drupal Website Design, development and implementation of solutions to issues
• Regular Drupal security and other technical updates for our website ymcanab.ca

SOLUTION

How did you find ImageX?

Referral

Why did you select ImageX over others?

• High ratings
• Good value for cost
• Referred to me

How many teammates from ImageX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our engagement has been an ongoing partnership spanning several years, focused on website development, design enhancements, and backend maintenance within our Drupal environment. A significant portion of the work involved modernizing and optimizing our site architecture through the transition from Paragraphs to Drupal’s Layout Builder.

Olha, service account manager at imageX and the team led a comprehensive restructuring of our website pages, improving both usability and content management flexibility. They successfully planned and executed the migration to Layout Builder with our team, ensuring existing content was preserved while enabling more dynamic, modular page design capabilities. 

Key deliverables included:

• Full migration from Paragraphs to Layout Builder in Drupal
• Restructuring and optimization of page layouts across the website
• Ongoing backend development and maintenance, including Drupal updates
• Design improvements to enhance user experience and visual consistency
• Continuous support and iterative enhancements based on evolving needs

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We’ve been very satisfied with the ongoing service partnership and the consistent results delivered over time. The team has ensured our website remains up to date with the latest Drupal releases, maintaining stability, security, and performance. Their ability to continuously implement new features based on our evolving requirements has also been a key indicator of success. 

The transition to Layout Builder was a particularly impactful outcome. It resulted in a more scalable and flexible platform, allowing our internal team to manage and update content more efficiently without heavy developer reliance. The restructured page layouts have improved usability and overall user experience.

Overall, their work has delivered a modern, user-friendly, and easily maintainable website that aligns with our long-term digital goals and supports ongoing growth.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management has been excellent throughout our engagement. Olha, who serves as our Service Account Manager, has been incredibly supportive, highly organized, and attentive to our needs. She consistently provides prompt updates, ensures clear communication, and manages both the project and our ongoing service work seamlessly.

 Olha effectively coordinated with her development team, assigning tasks appropriately and ensuring everything was delivered on time. The team successfully executed the transition from the older Paragraphs structure to Drupal’s Layout Builder, working collaboratively with our internal team to ensure a smooth implementation.

She has also been highly responsive at every stage, from initial development through launch and post-launch support, quickly addressing feedback, providing recommendations, and resolving minor layout issues as they arose. Kudos to Olha and the entire team for delivering such a smooth and well-managed transition.

What was your primary form of communication with ImageX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most was their high level of professionalism and deep expertise in their field. They clearly know their work and bring a strong understanding of Drupal and digital platform management.

Additionally, their extensive experience working with other YMCA organizations was especially valuable. Because of this, they already understand the unique needs and operational context of our organization. They consistently provide thoughtful recommendations and feedback based on their recent experience with other Ys using similar platforms developed and managed by ImageX.

This combination of technical expertise and industry-specific insight made their approach both efficient and highly relevant to our needs.

Are there any areas for improvement or something ImageX could have done differently?

At this time, we don’t have any significant areas for improvement to highlight. ImageX has built a strong, long-term relationship with our team and continues to deliver high-quality work consistently.

We are very satisfied with their responsiveness, professionalism, and ability to meet our needs. They’ve been reliable partners, and their ongoing support and communication have met our expectations.

BACKGROUND

Please describe your company and position.

 I am the Manager, Communications & Marketing of an education company 

Describe what your company does in a single sentence.

We're a connected learning community that supports student engagement, creativity and well-being in inclusive and caring learning environments. We remain committed to providing meaningful opportunities for all learners so they can develop the skills and knowledge for future success.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ImageX to accomplish?

• Drupal Support
• Drupal Development

SOLUTION

How did you find ImageX?

Online Search

Why did you select ImageX over others?

• Close to my geographic location
• Pricing fit our budget
• Responsive and friendly

How many teammates from ImageX were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ImageX assisted us with developing custom integrations that allowed us to sync content across our school sites. This has been a hugely important capability from a communications standpoint allowing us to ensure parents are provided timely, consistent information across our district.

ImageX also integrated our Druapl sites into our directory services allowing staff seamless access to login and publish on their websites.

Beyond these two core features, ImageX has provided regular module and core updates along with some custom development work to keep our digital calendars up-to-date.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The most significant outcome has been the drastic freeing up of staff time through the new content sync capability, which allows us to instantly publish updates across the entire district from a single source. By integrating our Drupal sites with our directory services, ImageX also created a seamless login experience that eliminated technical hurdles for our staff. These improvements saved our administrative team valuable hours and created a much more reliable digital environment. This shift from reactive troubleshooting to a streamlined ecosystem has directly allowed our team to refocus their energy on supporting students and educational initiatives.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ImageX demonstrated exceptional project management through consistent communication and a highly responsive support structure. We met with our account manager bi-weekly, and she was always attentive to our ongoing support requests and long-term goals. Whenever we faced urgent issues, they successfully prioritized our needs and found team members to jump in at the last minute. Their ability to balance scheduled maintenance with these sudden requirements ensured that all items were delivered on time. This reliability provided our district with great peace of mind regarding our digital infrastructure.

What was your primary form of communication with ImageX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was the exceptional stability and internal culture at ImageX. Their commitment to a supportive work environment and flexible arrangements clearly translates into a more reliable service for their clients. Even when our primary contact needed to step away briefly, the transition was seamless and our support never skipped a beat. This speaks to a healthy, well-organized company where team members are empowered to support one another. It is rare to find a vendor that balances technical expertise with such a high level of professional consistency.

Are there any areas for improvement or something ImageX could have done differently?

No. We have been thoroughly satisfied and have no specific areas for improvement to highlight. ImageX consistently meets our technical needs while providing exceptional project management and support. They clearly understand our unique budgetary pressures as a school district and work with us to deliver high value despite tight financial constraints. Their ability to balance routine maintenance with urgent customizations has been seamless.

BACKGROUND

Please describe your company and position.

I am the Associate Vice President of Digital Products and Programs of YMCA of the North

Describe what your company does in a single sentence.

As one of the largest YMCAs in the world, we serve the community in numerous ways, including our fitness facilities, day and overnight camps, our Youth and Family Services team, childcare, and so much more. Our mission is to put Christian principles into practice through programs that build a healthy spirit, mind, and body for all. 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ImageX to accomplish?

• Primary technical development
• User experience improvements
• Ongoing enhancements
• Support in connecting our website to our new CRM
• Server Migration partnership (2023)

SOLUTION

How did you find ImageX?

Drupal Community

Why did you select ImageX over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned
• Suite of services offered

How many teammates from ImageX were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ImageX has been central to our digital efforts, serving as the primary development vendor for our website. While we collaborate with a few other vendors, ImageX shoulders most of the work—technical development, user experience improvements, and ongoing enhancements. They are deeply involved in our digital ecosystem and are integral in helping us evolve and optimize our web presence. They have also been a primary partner in several projects, from our server migration to our CRM migration over the last few years.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The impact of ImageX's work has been profound. From day one, they dove headfirst into our projects with genuine curiosity and a drive to understand our unique challenges. They consistently deliver thoughtful, technically sound solutions and are deeply aligned with our mission. Although technically a vendor, they feel more like an extension of our internal team—offering services and true partnership. They continuously drive projects forward, establishing clear milestones, clarifying scoping, and ensuring that time-bound initiatives are delivered on time, in scope, and within budget. As our ongoing SLAs, they balance the needs of stability, security, innovation, and our shifting tech stack to best align with the goals of our mission. Since moving to the ImageX team and some of the changes in our architecture that they helped us manage, we have established a 99% uptime. This ensures we can support our customers whenever and wherever they want to engage with our web platform.  

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Regarding project management, Scott and the entire ImageX team are second to none. Their ability to lead with questions, engage collaboratively, and stay on top of details has been a major asset. Communication is always clear, timelines are respected, and they bring a spirit of calm confidence to every interaction. They also raise potential issues and risks early so we can address them or pivot as required. Scott proactively ensures that our business needs are met while caring for the team's bandwidth and requirements. We have also worked with other project managers on the team, like Kylie, and we have had consistent experience across team members.

What was your primary form of communication with ImageX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What I find most impressive is the humble, kind, and curious approach they bring to their work. It's not something you see every day in tech space, and it creates an environment where innovation and trust can genuinely thrive. Their team doesn't just focus on delivering features; they help us improve our internal processes and think more strategically about the future. They have also ensured redundancies throughout their organization to meet our needs by establishing a nearly 24-hour availability and offering flexibility for support and deployments.  

Are there any areas for improvement or something ImageX could have done differently?

Depending on the individual projects, identifying when to bring in a business analyst and the artifacts they deliver could be an area of improvement. This is also an area we do not use frequently, and we have not created as consistent processes on our end compared to development, QA, and project management. 

BACKGROUND

Please describe your company and position.

I am the Digital Communications Manager of Mennonite Central Committee (MCC)

Describe what your company does in a single sentence.

International disaster response, development and peace organization based in Canada and the U.S., operating in over 40 countries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ImageX to accomplish?

• Redesign the MCC website
• Redesign the MCC Thrift website
• Ongoing maintenance, support and development of websites
• Develop a new integrated online donations system
• Develop a new community fundraising platform

SOLUTION

How did you find ImageX?

• Online Search
• Clutch Site

Why did you select ImageX over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from ImageX were assigned to this project?

> 10 - Large team over the past couple of years

Describe the scope of work in detail. Please include a summary of key deliverables.

In 2022 MCC needed to replace two of our websites that were running on Drupal 7. We were looking for a company that we could partner with to replace our two primary websites mcc.org and mccthrift.com. Rather than just upgrading our websites from Drupal 7 to Drupal 10 we were looking to completely redesign these websites. This was to involve new website structure, new design, new functionality and new content.

Once this project was completed, we have worked with ImageX to providing ongoing support, maintenance and development on these websites. We have also worked with ImageX on several additional projects adding additional functionality to our websites including:

• Christmas Giving ecommerce style shopping experience for our Christmas campaign
• E-cards system allowing donors to send email cards to people afte completing a donation.
• Website translation including integration with DeepL to aid in translation
• New integrated online donations system
• New community fundraising platform

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• ImageX was able to complete the project within the time and budget agreed on. There were delays caused by MCC due to the large scope of the project and internal complexities. ImageX was flexible in working with us to adjust our timelines.
• The new website design and functionality met the needs of internal stakeholders and website content developers.
• We have received significantly positive feedback and appreciation about the new websites and the functionality provided by our supporters.
• Surveys of donors have regularly received a 4.7/5 star ratings for the online donations experience.
• On our mccthrift.com website customers are able to quickly and easily find information about MCC shops.
• We have the ability to continue to build on and enhance our websites which was a challenge on our old sites causing our previous sites to become stagnant. ImageX is helping with regular improvements to the website each month.
• ImageX submitted the website to a design competition and won and award for the mcc.org website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ImageX's project management has been top notch. They have done an excellent job of collaborating and communicating with us throughout their work with us. 

There were some delays in our original projects but these were due to internal MCC issues and not because of ImageX. We required additional time to for our tasks due to extensive stakeholder engagement processes and content development for the website. ImageX was excellent at working with us and adapting to our needs.

What was your primary form of communication with ImageX?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They have a very skilled and engaged team. We were hoping to find a company that would not just build what we asked for, but that would partner with us to understand what we were trying to accomplish, as well as the needs of our audiences and our internal stakeholders. Every step of their process has produced amazing results. Their business analysis and planning teams have been extremely thorough in understanding our needs and suggesting alternatives. The designs that their team have come up with have been top notch and have paid attention not just to making a website that look beautiful, but also pays close attention to usability for our audiences, accessibility and functionality across devices. And their development team has been able to do everything that we've asked of them, even things that we have doubted could be accomplished. They have a very talented and well rounded team that is committed to making every project that we've worked on together a success and it shows both through our interactions together and in the final product.

Are there any areas for improvement or something ImageX could have done differently?

None that I can think of at the moment.

BACKGROUND

Introduce your business and what you do there.

I’m the director of digital services for YMCA of the Triangle, a nonprofit organization located in North Carolina. We serve our community in six counties across 19 locations and three overnight camps. We have a membership base of about 100,000 people and around 400 full-time staff.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ImageX?

We originally hired ImageX when we were redesigning our overnight camp website.

SOLUTION

What was the scope of their involvement?

ImageX provided a complete package for our website. We upgraded our CMS to a newer version of Drupal, reevaluated the look and feel of the site, and added new functionality. We updated our information architecture and UI to make the process of finding an overnight camp session a little easier. We focused on people who were new to our overnight camp, increased the images and videos on the site, and tried to capture the action, energy, and feel of the overnight camp.

We also worked with ImageX on the content on the site. We had a lot of content on the site, and we pulled it together to provide good SEO-friendly content about the overnight camp experience. We made sure we answered questions from parents about safety, homesickness, and what would happen if their child fell or injured themselves. Our overnight camps run for up to four weeks at a time, so it’s important that parents trust us, our staff, and our brand. We needed to get that across in the feel, words, and imagery of the site, and ImageX helped us accomplish that.

We have brand guidelines under YMCA USA, which is the governing body for YMCAs in the US. We have specific color palettes, logos, and imagery. ImageX was able to lean into that and show our brand in different ways. 

What is the team composition?

We had one main point of contact, who was our project manager. On the team, we had 2–3 frontend designers, a main developer, a business analyst, and a UX person. We worked with 7–10 people on the project.

How did you come to work with ImageX?

We went with ImageX based on referrals from other YMCAs and getting to know them at different conferences and projects. We heard really good things about them.

What is the status of this engagement?

We started working with ImageX around September 2022, and the website launched in July 2023. We've hired them for another web design project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We saw an increase in time on the page and overall visitor count. The site received more traffic than it did before we rebranded it. Customer satisfaction surveys and the number of people using the website also went up.

How did ImageX perform from a project management standpoint?

ImageX was never late; we were the ones who had delays. ImageX was great at managing the project and notifying us about hours. We ended up with a surplus of hours, and they were very kind and made sure we didn’t lose money on the project. 

They were good at keeping us on track without being mean. We're a large organization, so we do not move quickly, and the team was very gracious and patient with us, especially when we had some unplanned delays.

They used Basecamp, which was forward-facing to us. As a team, they used Jira and Slack. All of our communications were done through Basecamp, which we cannot recommend highly enough.

What did you find most impressive about them?

Their attention to detail and understanding of the YMCA were really good. At the beginning of the project, we had a couple of missteps, and the design wasn’t what we wanted. ImageX was great with the critique and immediately saw where they had misstepped. We were immediately able to right the ship. The conversation was hard, but they came back later and expressed how appreciative they were to have good, honest, and transparent conversations.

They were easy to talk to and some of the smartest people we’ve ever worked with. The majority of the team were women, from developers to UI and layout designers, which was nice to see. As a woman in tech, I never felt patronized or that someone was speaking to me condescendingly, which can be a challenge with some other vendors. They put the right people on the project, and everything went really swimmingly. Even though we were in six different time zones and coordination was challenging at times, we always made it work.

Are there any areas they could improve?

I don’t know how they could have done it better. We’re a nonprofit, and we don’t have a big marketing department. The coordination on our end is always the challenging part. That was not on ImageX.

Do you have any advice for potential customers?

Go into the project and not be afraid to communicate with them. Explain exactly what you need. The more detail you can give them, the faster and better the response will be from a developer or project manager. Give them examples, screenshots, and videos, and tell them about specific tasks of yours. 

They always use our hours very well, and you can get by on fewer hours than you think you can. They’re friendly, and they’re good people to work with. I'm glad we found them — they're brilliant developers.

BACKGROUND

Introduce your business and what you do there.

I'm a technical project manager and contractor for an environmental company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ImageX?

ImageX developed our website and has been maintaining it ever since.

SOLUTION

What was the scope of their involvement?

ImageX has built our Drupal-based website from scratch. It's a platform for employees to share and discuss ideas about the company. The team has been providing maintenance services since the project’s inception.

What is the team composition?

I work with about four people regularly. My main point of contact is their senior developer and team lead. We also work with Travis, the project manager.

How did you come to work with ImageX?

Our internet provider at the time referred us to them. They gave us three companies to work with, and we talked to all three. We liked them the best.

How much have you invested with them?

We spend roughly $200,000 a year on them, so it would be a couple of million by this point, over 10 years.

What is the status of this engagement?

We started working together in January 2015, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We measure success through site traffic and activity, and both have been going up. We haven’t had any bugs in the project.

How did ImageX perform from a project management standpoint?

They meet deadlines and stay on budget. We use Jira for project management and Slack for communication.

What did you find most impressive about them?

I'm impressed with their responsibility and quickness in development.

Are there any areas they could improve?

I have no way for them to improve. They’re my favorite contractor.

Do you have any advice for potential customers?

Spell everything out as much as possible at the beginning. They are very good at working with me, and I’ve never had a problem.

BACKGROUND

Introduce your business and what you do there.

DPL Financial Partners provides a commission-free annuity marketplace, offering top insurance solutions and technology to help registered investment advisors integrate annuities and insurance into their clients’ financial plans.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ImageX?

We hired ImageX to revamp our existing website. The primary goals were to enhance user experience, increase user engagement, and boost lead conversions. Specifically, we aimed to create a modern, responsive website that showcased our financial services and complied with industry regulations. Additional objectives included enhancing site performance for faster load times, optimizing for SEO to boost organic traffic, and integrating a user-friendly CMS to allow our team to manage content efficiently.

SOLUTION

What was the scope of their involvement?

ImageX was responsible for the revamp of our existing website. The scope included discovery and strategy, UX/UI design, front-end and back-end development, and post-launch support. They conducted user research and competitor analysis to inform the design, created wireframes and high-fidelity mockups, and developed a fully responsive site optimized for desktop, tablet, and mobile. ImageX also integrated a user-friendly CMS (Drupal), implemented SEO best practices, and ensured compliance with financial industry regulations. Main deliverables included modern, responsive webpages, optimized site architecture for SEO, and a performance report highlighting improved load times. They also provided training for our team to manage content and basic maintenance post-launch.

What is the team composition?

We worked with four teammates from ImageX.

How did you come to work with ImageX?

We found ImageX through Clutch. We chose them because of their strong portfolio of financial services websites, which demonstrated their expertise in our industry. Their Clutch reviews highlighted consistent client satisfaction, particularly in delivering user-friendly, responsive designs and meeting tight deadlines. During our initial consultations, ImageX stood out for their clear communication and tailored approach to understanding our specific needs, such as enhancing our site’s UX to drive conversions and ensuring compliance with financial regulations. Compared to other firms, ImageX offered a compelling combination of industry knowledge, technical proficiency, and a collaborative process at a competitive price point that aligned with our goals.

What is the status of this engagement?

We started working with ImageX in January 2022, and the project ended in June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

• Increase Monthly Website Users by 10%
• New users in 2024 increased +40% (81,499 to 114,308)
• Organic search increased +190% (17,969 to 52,040)
• Increase Google Page Speed performance mobile score from 40 to 70
• 2024: 89 (+82%)
• 200 Keywords in the Top 10 Position (2023 was 148)
• 2024: 240 (+62%)
• 100 Keywords in Top 1-3 position by end of 2024 (57)
• 2024: 84 (+47%)

We were highly satisfied with ImageX’s performance on the website revamp project. They delivered a modern, responsive site that exceeded our expectations in terms of user experience, design, and functionality while meeting all compliance requirements. Their expertise in addressing technical challenges, such as bug fixes, and their commitment to delivering a high-quality product on time and within budget was impressive. ImageX's proactive communication, collaborative approach, and attention to detail throughout the process made them a reliable partner. The final deliverables significantly improved our online presence, organic traffic, and lead conversions, aligning perfectly with our goals. We’d gladly work with ImageX again.

How did ImageX perform from a project management standpoint?

ImageX maintained a structured and transparent communication process that kept our team informed and engaged. They kicked off the project with a detailed discovery session to align on goals and timelines, followed by regular check-ins via weekly video calls and email updates. They used Basecamp to share progress, track milestones, and assign tasks, ensuring visibility for both teams. ImageX was highly collaborative, actively seeking our feedback on wireframes, designs, and functionality, and promptly addressing any concerns. Their team was responsive, often replying to queries within hours, and they adapted to our schedule for reviews and approvals. This open and organized approach fostered trust and kept the project on track.

What did you find most impressive about them?

What impressed us most about working with ImageX was their exceptional customer service and project management skills. Their team was incredibly responsive, often addressing our questions or feedback within hours, which kept the project moving smoothly. ImageX’s structured project management approach, using clear timelines, a shared project tool, and weekly check-ins, ensured we always knew where things stood. They felt like true partners, actively listening to our needs and incorporating our input at every stage, from design to development. Their ability to anticipate potential issues, like mobile-specific bugs, and resolve them proactively showcased their dedication to delivering a high-quality product, making the collaboration seamless and highly effective.

Are there any areas they could improve?

Nothing comes to mind.

Do you have any advice for potential customers?

Clearly define your goals and objectives for the project. This will help ImageX understand your needs and tailor their approach accordingly.