# ImageX ImageX Reviews (91), Pricing, Services & Verified Ratings - Premier Verified - 4.9 out of 5 average review rating - 9 connections joined ImageX's Network [Visit Website](https://imagexmedia.com/clutch-global-leader/?utm_source=clutch.co&utm_medium=referral) [Get a Custom Proposal](https://clutch.co/profile/imagex) **Enterprise Drupal, Simply Delivered.** ImageX serves enterprise organizations using Drupal to architect complex technical solutions and create meaningful digital experiences through user experience, content strategy, stunning visual design and ongoing digital strategy. With offices in Canada, Ukraine and Brazil, and team members throughout North America, we bring a global team of web experts to deliver results to brands across dozens of sectors including Apple, Stanford, YMCA, Samsung and Adidas to name just a few. ## Company Information - Minimum project size: $75,000+ - Hourly rate: $100 - $149 - Number of employees: 50 - 249 - 6 Locations: - Vancouver, Canada (Headquarters) - Kyiv, Ukraine - Sao Paulo, Brazil - Toronto, Canada - Kelowna, Canada - Halifax, Canada - Founded in 2001 - 5 languages: English, Spanish, Portuguese, French, Ukrainian - 17 timezones: Argentina Standard Time (AGT), Alaska Standard Time (AKST), Brazil Eastern Time (BET), Central European Time (CET), Canada Newfoundland Time (CNT), Central Standard Time (CST), Eastern Standard Time (EST), Eastern European Time (EET), Greenwich Mean Time (GMT), Hawaii Standard Time (HST), Indiana Eastern Standard Time (IET), Midway Islands Time (MIT), Mountain Standard Time (MST), Phoenix Standard Time (PNT), Puerto Rico and US Virgin Islands Time (PRT), Pacific Standard Time (PST), Universal Coordinated Time (UTC) ## Services, Focus Areas, Industries, and Clients ### Service Lines - 90% Web Development - 5% Custom Software Development - 5% Web Design ### Focus Areas - CMS Focus: - 100% Drupal CMS - Application Platforms: - 75% Linux server - 25% Azure Platform - Programming & Scripting: - 50% JavaScript - 50% PHP ### Industries - 10% Business services - 30% Education - 30% Information technology - 30% Non-profit ### Clients - 5% Small Business (<$10M) - 50% Midmarket ($10M - $1B) - 45% Enterprise (>$1B) ## Pricing Snapshot Average rating for cost based on this provider's reviews: 4.8 out of 5 **What Clients Have Said** *(This summary is based on verified Clutch reviews.)*: ImageX offers competitive pricing and high value for cost, with projects typically ranging from $30,000 to over $1 million. Clients appreciate their responsiveness, expertise in Drupal, and effective project management, often resulting in increased website traffic and user engagement. **Most Common Project Size**: $50,000 to $199,999 based on 62 reviews *(Pricing information for this provider is based on reviews where the project size was available.)* ### Pricing by Service - Web Development: $50,000 to $199,999 based on 54 reviews - Web Design: $50,000 to $199,999 based on 17 reviews - Custom Software Development: $200,000 to $999,999 based on 8 reviews - UX/UI Design: $200,000 to $999,999 based on 7 reviews - Application Management & Support: $10,000 to $49,000 based on 4 reviews - Search Engine Optimization: Confidential based on 3 reviews - Digital Strategy: $50,000 to $199,999 based on 2 reviews - Business Consulting: $1,000,000 to $9,999,999 based on 1 review - Video Production: $200,000 to $999,999 based on 1 review - API Development: Confidential based on 1 review - Content Writing Services: Confidential based on 1 review - DevOps Managed Services: Confidential based on 1 review - Digital Asset Management: Confidential based on 1 review - Other Design: $200,000 to $999,999 based on 1 review - Social Media Marketing: Confidential based on 1 review - IT Staff Augmentation: Confidential based on 1 review ## Reviews Clutch investigates each reviewer's identity and work history. Every review goes through a rigorous, human-led verification process to confirm the reviewer's identity, and reviews that we verify are visibly marked as 'Verified' so you can trust that they come from a real client. [Learn More](https://help.clutch.co/en/knowledge/how-clutch-verifies-reviews) ### ImageX Review Insights Overall Review Rating: 4.9 - Quality: 4.9 - Schedule: 4.9 - Cost: 4.8 - Willing to Refer: 5.0 ### Top Mentions - Great project management (34 mentions) - Timely (30 mentions) - Communicative (27 mentions) - High-quality work (18 mentions) - Flexible (13 mentions) - Easy to work with (10 mentions) - Exceeds expectations (10 mentions) - Proactive (9 mentions) - Professional (9 mentions) - Collaborative (8 mentions) - Knowledgeable (7 mentions) - Unique expertise (7 mentions) - Detail-oriented (6 mentions) - Efficient (6 mentions) - Helpful (6 mentions) - Honest (6 mentions) - Team players (6 mentions) - Transparent (6 mentions) - Well-organized projects (6 mentions) - Attentive (5 mentions) ### Review Highlights **Seamless Integration and Migration** ImageX has successfully handled complex integrations and migrations, including moving sites to new platforms like Drupal 8 and 9. Their technical expertise ensures smooth transitions with minimal disruptions. **Challenges with Initial Scope Clarity** Some clients noted challenges with initial scope clarity, which occasionally led to misunderstandings about project deliverables. However, ImageX's willingness to address these issues and adapt to changes is appreciated. **Room for Improvement in Design Process** While ImageX's development skills are highly praised, some clients suggested improvements in their design consistency and process. Despite this, clients remain satisfied with the overall outcomes. **Commitment to Client Success** ImageX is committed to ensuring client success, often going above and beyond to meet project requirements and provide ongoing support. Their dedication is reflected in their long-term client relationships. **Successful Partnership with Nonprofits** ImageX has successfully partnered with numerous nonprofit organizations, providing tailored solutions that align with their missions and goals. Their understanding of the unique needs of nonprofits is a significant asset. **Customer-Centric Approach** ImageX is noted for their customer-centric approach, actively listening to client needs and tailoring solutions accordingly. This approach has helped them build strong relationships and deliver projects that align with client objectives. **Positive Internal and External Feedback** ImageX's work has received positive feedback from both internal stakeholders and external users. Clients appreciate the enhanced user experience and the team's ability to deliver on expectations. **Effective Use of Project Management Tools** ImageX effectively utilizes project management tools like Basecamp, Jira, and Slack to facilitate communication, track project progress, and manage tasks efficiently. This approach contributes to successful project outcomes. **Responsive and Reliable Partner** Clients consistently highlighted ImageX's responsiveness and reliability. They are praised for being proactive, addressing issues quickly, and maintaining open communication channels, which fosters trust and effective collaboration. **Strong Project Management** ImageX's project management is frequently commended for its organization, timeliness, and effective communication. Clients appreciated their use of tools like Basecamp and Jira for clear communication and tracking progress, ensuring projects stay on schedule and within budget. ### ImageX Reviews #### Web Dev for Municipal Government (Featured Review) **The Project** - Services: Digital Asset Management, IT Staff Augmentation, Web Development - Project size: Confidential - Project length: Jan. 2023 - Ongoing **Project Summary**: ImageX provides Drupal website maintenance for a municipal government. They manage security fixes, module upgrades, and bug fixes. They also help with website enhancement projects and digital solutions. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Media Manager, City of Burnaby - Industry: Government - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Dec 17, 2025 **Feedback Summary**: ImageX has helped the client maintain a secure, reliable, and user-friendly website. They are responsive and timely, and they deliver on monthly maintenance. They have also helped the client achieve several site enhancements. Notably, they helped the client launch a housing design library. ""They are experts in the field and have assisted us in a number of projects."" **BACKGROUND** Please describe your company and position.I am the Digital Media Manager of City of BurnabyDescribe what your company does in a single sentence.The City of Burnaby is a municipal government serving the third-largest community in British Columbia, Canada with over 249,000 residents. We’re committed to creating a city that we all want to live and be in and providing industry-leading and innovative customer experience. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Maintain the core code and modules of our Drupal websites, Acquia infrastructure and security solutions to ensure high quality performance and reliability .Manage monthly security fixes, module upgrades and bug fixes, including migrating all our websites to Drupal 10, and now Drupal 11.Partner with us on website enhancement projects, including spearheading the design and development of new content types and digital solutions. **SOLUTION** How did you find ImageX?ReferralWhy did you select ImageX over others?Close to my geographic locationPricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from ImageX were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Maintain the core code and modules of our Drupal websites, Acquia infrastructure and security solutions to ensure high quality performance and reliability.Manage monthly security fixes, module upgrades and bug fixes, including migrating all our websites to Drupal 10, and now Drupal 11. Partner with us on website enhancement projects, including spearheading the design and development of new content types and digital solutions  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?As a municipal government, our website is our most used communication channel for our residents. We require a secure, reliable, user-friendly website and ImageX helps us accomplish this. Our website receives over 8 million page views a year and provides a vast amount of topics to various audiences. ImageX continuously delivers on monthly maintenance and responds in a timely manner on both planned tickets and emergency tickets. We appreciate knowing they will be there if anything goes wrong with our site. In addition to regular maintenance, ImageX assists us in achieving several site enhancements, most notably the recent launch of a Housing Design Library. The Housing Design Library features pre-reviewed housing designs, and aims to make it easier for homeowners to explore expanded options for developing their property. ImageX was instrumental in helping us launch this tool – they conducted discovery sessions with City staff to understand the goals and objectives, and developed a customized solution on our Drupal website that had filtering capabilities, a user-friendly and visually engaging landing page, and enhanced image display options via our Digital Assets Manager media module. Within 3 weeks of launching the library, we received 18,500 page views. Describe their project management. Did they deliver items on time? How did they respond to your needs?ImageX does an exceptional job at project management. They are incredibly responsive, and we can always trust that they will complete all our priorities within our timelines. They are also very flexible and can pivot priorities based on our organizational needs.What was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?ImageX is a true partner for our organization, working exceptionally well with our core website team comprising of members from our IT and Marketing and Corporate Communications departments. They feel like an extension of our team and we feel confident in putting our trust in them to maintain, enhance and improve our Drupal websites. They are experts in the field and have assisted us in a number of projects, from security patches and core modules upgrades, to troubleshooting bug fixes, and building out brand new content types. Are there any areas for improvement or something ImageX could have done differently?No, we are very happy with the services they provide. We look forward to our ongoing work with them. --- #### Web Development & Design for Nonprofit Organization **The Project** - Services: API Development, Web Design, Web Development - Project size: Confidential - Project length: Jan. 2025 - Jan. 2026 **Project Summary**: ImageX was engaged in an ongoing partnership with a nonprofit organization, focusing on website development, design enhancements, and backend maintenance within their Drupal environment. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Marketing & Web Specialist, YMCA of Northern Alberta - Industry: Advertising & marketing - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Mar 16, 2026 **Feedback Summary**: ImageX delivered a modern, user-friendly, and easily maintainable website that aligns with the client's long-term digital goals. The team ensured the website remains up to date with the latest Drupal releases, maintaining stability, security, and performance. ""What stood out most was their high level of professionalism and deep expertise in their field."" **BACKGROUND** Please describe your company and position.I am the Digital Marketing & Web Specialist of YMCA of Northern AlbertaDescribe what your company does in a single sentence.YMCA of Northern Alberta is a registered charity that creates opportunities for children, youth, individuals and families to learn, grow and shine. Serving tens of thousands of people each year across the region, the YMCA provides programs and services focused on health and wellness, child and youth development, and community connection. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Drupal Website Design, development and implementation of solutions to issuesRegular Drupal security and other technical updates for our website ymcanab.ca **SOLUTION** How did you find ImageX?ReferralWhy did you select ImageX over others?High ratingsGood value for costReferred to meHow many teammates from ImageX were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Our engagement has been an ongoing partnership spanning several years, focused on website development, design enhancements, and backend maintenance within our Drupal environment. A significant portion of the work involved modernizing and optimizing our site architecture through the transition from Paragraphs to Drupal’s Layout Builder.Olha, service account manager at imageX and the team led a comprehensive restructuring of our website pages, improving both usability and content management flexibility. They successfully planned and executed the migration to Layout Builder with our team, ensuring existing content was preserved while enabling more dynamic, modular page design capabilities. Key deliverables included:Full migration from Paragraphs to Layout Builder in DrupalRestructuring and optimization of page layouts across the websiteOngoing backend development and maintenance, including Drupal updatesDesign improvements to enhance user experience and visual consistencyContinuous support and iterative enhancements based on evolving needs **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We’ve been very satisfied with the ongoing service partnership and the consistent results delivered over time. The team has ensured our website remains up to date with the latest Drupal releases, maintaining stability, security, and performance. Their ability to continuously implement new features based on our evolving requirements has also been a key indicator of success. The transition to Layout Builder was a particularly impactful outcome. It resulted in a more scalable and flexible platform, allowing our internal team to manage and update content more efficiently without heavy developer reliance. The restructured page layouts have improved usability and overall user experience.Overall, their work has delivered a modern, user-friendly, and easily maintainable website that aligns with our long-term digital goals and supports ongoing growth.Describe their project management. Did they deliver items on time? How did they respond to your needs?Their project management has been excellent throughout our engagement. Olha, who serves as our Service Account Manager, has been incredibly supportive, highly organized, and attentive to our needs. She consistently provides prompt updates, ensures clear communication, and manages both the project and our ongoing service work seamlessly. Olha effectively coordinated with her development team, assigning tasks appropriately and ensuring everything was delivered on time. The team successfully executed the transition from the older Paragraphs structure to Drupal’s Layout Builder, working collaboratively with our internal team to ensure a smooth implementation.She has also been highly responsive at every stage, from initial development through launch and post-launch support, quickly addressing feedback, providing recommendations, and resolving minor layout issues as they arose. Kudos to Olha and the entire team for delivering such a smooth and well-managed transition.What was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What stood out most was their high level of professionalism and deep expertise in their field. They clearly know their work and bring a strong understanding of Drupal and digital platform management.Additionally, their extensive experience working with other YMCA organizations was especially valuable. Because of this, they already understand the unique needs and operational context of our organization. They consistently provide thoughtful recommendations and feedback based on their recent experience with other Ys using similar platforms developed and managed by ImageX.This combination of technical expertise and industry-specific insight made their approach both efficient and highly relevant to our needs.Are there any areas for improvement or something ImageX could have done differently?At this time, we don’t have any significant areas for improvement to highlight. ImageX has built a strong, long-term relationship with our team and continues to deliver high-quality work consistently.We are very satisfied with their responsiveness, professionalism, and ability to meet our needs. They’ve been reliable partners, and their ongoing support and communication have met our expectations. --- #### Drupal Development & Support for School District **The Project** - Services: Application Management & Support, Custom Software Development, Web Development - Project size: Confidential - Project length: Feb. 2025 - Ongoing **Project Summary**: ImageX provides Drupal development and support for a school district. The team has developed custom integrations that enable the client to sync content across their school sites. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Manager of Communications & Marketing, School District - Industry: Education - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Mar 13, 2026 **Feedback Summary**: ImageX's work has saved the client valuable time and created a more reliable digital environment. The team demonstrates exceptional project management through consistent communication and a highly responsive support structure. They deliver on time and prioritize the client's needs. ""What impressed us most was the exceptional stability and internal culture at ImageX."" **BACKGROUND** Please describe your company and position. I am the Manager, Communications & Marketing of an education company Describe what your company does in a single sentence.We're a connected learning community that supports student engagement, creativity and well-being in inclusive and caring learning environments. We remain committed to providing meaningful opportunities for all learners so they can develop the skills and knowledge for future success. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Drupal SupportDrupal Development **SOLUTION** How did you find ImageX?Online SearchWhy did you select ImageX over others?Close to my geographic locationPricing fit our budgetResponsive and friendlyHow many teammates from ImageX were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ImageX assisted us with developing custom integrations that allowed us to sync content across our school sites. This has been a hugely important capability from a communications standpoint allowing us to ensure parents are provided timely, consistent information across our district.ImageX also integrated our Druapl sites into our directory services allowing staff seamless access to login and publish on their websites.Beyond these two core features, ImageX has provided regular module and core updates along with some custom development work to keep our digital calendars up-to-date. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The most significant outcome has been the drastic freeing up of staff time through the new content sync capability, which allows us to instantly publish updates across the entire district from a single source. By integrating our Drupal sites with our directory services, ImageX also created a seamless login experience that eliminated technical hurdles for our staff. These improvements saved our administrative team valuable hours and created a much more reliable digital environment. This shift from reactive troubleshooting to a streamlined ecosystem has directly allowed our team to refocus their energy on supporting students and educational initiatives.Describe their project management. Did they deliver items on time? How did they respond to your needs?ImageX demonstrated exceptional project management through consistent communication and a highly responsive support structure. We met with our account manager bi-weekly, and she was always attentive to our ongoing support requests and long-term goals. Whenever we faced urgent issues, they successfully prioritized our needs and found team members to jump in at the last minute. Their ability to balance scheduled maintenance with these sudden requirements ensured that all items were delivered on time. This reliability provided our district with great peace of mind regarding our digital infrastructure.What was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most was the exceptional stability and internal culture at ImageX. Their commitment to a supportive work environment and flexible arrangements clearly translates into a more reliable service for their clients. Even when our primary contact needed to step away briefly, the transition was seamless and our support never skipped a beat. This speaks to a healthy, well-organized company where team members are empowered to support one another. It is rare to find a vendor that balances technical expertise with such a high level of professional consistency.Are there any areas for improvement or something ImageX could have done differently?No. We have been thoroughly satisfied and have no specific areas for improvement to highlight. ImageX consistently meets our technical needs while providing exceptional project management and support. They clearly understand our unique budgetary pressures as a school district and work with us to deliver high value despite tight financial constraints. Their ability to balance routine maintenance with urgent customizations has been seamless. --- #### Web Dev for Municipal Government **The Project** - Services: Digital Asset Management, IT Staff Augmentation, Web Development - Project size: Confidential - Project length: Jan. 2023 - Ongoing **Project Summary**: ImageX provides Drupal website maintenance for a municipal government. They manage security fixes, module upgrades, and bug fixes. They also help with website enhancement projects and digital solutions. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Media Manager, City of Burnaby - Industry: Government - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Dec 17, 2025 **Feedback Summary**: ImageX has helped the client maintain a secure, reliable, and user-friendly website. They are responsive and timely, and they deliver on monthly maintenance. They have also helped the client achieve several site enhancements. Notably, they helped the client launch a housing design library. ""They are experts in the field and have assisted us in a number of projects."" **BACKGROUND** Please describe your company and position.I am the Digital Media Manager of City of BurnabyDescribe what your company does in a single sentence.The City of Burnaby is a municipal government serving the third-largest community in British Columbia, Canada with over 249,000 residents. We’re committed to creating a city that we all want to live and be in and providing industry-leading and innovative customer experience. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Maintain the core code and modules of our Drupal websites, Acquia infrastructure and security solutions to ensure high quality performance and reliability .Manage monthly security fixes, module upgrades and bug fixes, including migrating all our websites to Drupal 10, and now Drupal 11.Partner with us on website enhancement projects, including spearheading the design and development of new content types and digital solutions. **SOLUTION** How did you find ImageX?ReferralWhy did you select ImageX over others?Close to my geographic locationPricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedHow many teammates from ImageX were assigned to this project?2-5 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Maintain the core code and modules of our Drupal websites, Acquia infrastructure and security solutions to ensure high quality performance and reliability.Manage monthly security fixes, module upgrades and bug fixes, including migrating all our websites to Drupal 10, and now Drupal 11. Partner with us on website enhancement projects, including spearheading the design and development of new content types and digital solutions  **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?As a municipal government, our website is our most used communication channel for our residents. We require a secure, reliable, user-friendly website and ImageX helps us accomplish this. Our website receives over 8 million page views a year and provides a vast amount of topics to various audiences. ImageX continuously delivers on monthly maintenance and responds in a timely manner on both planned tickets and emergency tickets. We appreciate knowing they will be there if anything goes wrong with our site. In addition to regular maintenance, ImageX assists us in achieving several site enhancements, most notably the recent launch of a Housing Design Library. The Housing Design Library features pre-reviewed housing designs, and aims to make it easier for homeowners to explore expanded options for developing their property. ImageX was instrumental in helping us launch this tool – they conducted discovery sessions with City staff to understand the goals and objectives, and developed a customized solution on our Drupal website that had filtering capabilities, a user-friendly and visually engaging landing page, and enhanced image display options via our Digital Assets Manager media module. Within 3 weeks of launching the library, we received 18,500 page views. Describe their project management. Did they deliver items on time? How did they respond to your needs?ImageX does an exceptional job at project management. They are incredibly responsive, and we can always trust that they will complete all our priorities within our timelines. They are also very flexible and can pivot priorities based on our organizational needs.What was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?ImageX is a true partner for our organization, working exceptionally well with our core website team comprising of members from our IT and Marketing and Corporate Communications departments. They feel like an extension of our team and we feel confident in putting our trust in them to maintain, enhance and improve our Drupal websites. They are experts in the field and have assisted us in a number of projects, from security patches and core modules upgrades, to troubleshooting bug fixes, and building out brand new content types. Are there any areas for improvement or something ImageX could have done differently?No, we are very happy with the services they provide. We look forward to our ongoing work with them. --- #### Web Design & Dev & DevOps Services for Nonprofit **The Project** - Services: DevOps Managed Services, Web Design, Web Development - Project size: Confidential - Project length: Jan. 2020 - Ongoing **Project Summary**: ImageX provides web development services for a nonprofit. The team is responsible for the client's website's technical development, UX, and enhancements. The team has also helped with a CRM system migration. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Assoc VP of Digital Products & Programs, YMCA of the North - Industry: Non-profit - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Aug 5, 2025 **Feedback Summary**: ImageX's work has helped the client achieve 99% uptime on their website. The team dives into the projects with genuine curiosity and a drive to understand the client's unique challenges. ImageX delivers thoughtful, technically sound solutions and excels at communication and project management. ""They help us improve our internal processes and think more strategically about the future."" **BACKGROUND** Please describe your company and position.I am the Associate Vice President of Digital Products and Programs of YMCA of the NorthDescribe what your company does in a single sentence.As one of the largest YMCAs in the world, we serve the community in numerous ways, including our fitness facilities, day and overnight camps, our Youth and Family Services team, childcare, and so much more. Our mission is to put Christian principles into practice through programs that build a healthy spirit, mind, and body for all.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Primary technical developmentUser experience improvementsOngoing enhancementsSupport in connecting our website to our new CRMServer Migration partnership (2023) **SOLUTION** How did you find ImageX?Drupal CommunityWhy did you select ImageX over others?High ratingsPricing fit our budgetGreat culture fitGood value for costCompany values alignedSuite of services offeredHow many teammates from ImageX were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ImageX has been central to our digital efforts, serving as the primary development vendor for our website. While we collaborate with a few other vendors, ImageX shoulders most of the work—technical development, user experience improvements, and ongoing enhancements. They are deeply involved in our digital ecosystem and are integral in helping us evolve and optimize our web presence. They have also been a primary partner in several projects, from our server migration to our CRM migration over the last few years.   **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The impact of ImageX's work has been profound. From day one, they dove headfirst into our projects with genuine curiosity and a drive to understand our unique challenges. They consistently deliver thoughtful, technically sound solutions and are deeply aligned with our mission. Although technically a vendor, they feel more like an extension of our internal team—offering services and true partnership. They continuously drive projects forward, establishing clear milestones, clarifying scoping, and ensuring that time-bound initiatives are delivered on time, in scope, and within budget. As our ongoing SLAs, they balance the needs of stability, security, innovation, and our shifting tech stack to best align with the goals of our mission. Since moving to the ImageX team and some of the changes in our architecture that they helped us manage, we have established a 99% uptime. This ensures we can support our customers whenever and wherever they want to engage with our web platform.  Describe their project management. Did they deliver items on time? How did they respond to your needs?Regarding project management, Scott and the entire ImageX team are second to none. Their ability to lead with questions, engage collaboratively, and stay on top of details has been a major asset. Communication is always clear, timelines are respected, and they bring a spirit of calm confidence to every interaction. They also raise potential issues and risks early so we can address them or pivot as required. Scott proactively ensures that our business needs are met while caring for the team's bandwidth and requirements. We have also worked with other project managers on the team, like Kylie, and we have had consistent experience across team members.What was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What I find most impressive is the humble, kind, and curious approach they bring to their work. It's not something you see every day in tech space, and it creates an environment where innovation and trust can genuinely thrive. Their team doesn't just focus on delivering features; they help us improve our internal processes and think more strategically about the future. They have also ensured redundancies throughout their organization to meet our needs by establishing a nearly 24-hour availability and offering flexibility for support and deployments.  Are there any areas for improvement or something ImageX could have done differently?Depending on the individual projects, identifying when to bring in a business analyst and the artifacts they deliver could be an area of improvement. This is also an area we do not use frequently, and we have not created as consistent processes on our end compared to development, QA, and project management.  --- #### Website Revamp & Custom Dev for Nonprofit Organization **The Project** - Services: UX/UI Design, Web Design, Web Development - Project size: $200,000 to $999,999 - Project length: July 2022 - Ongoing **Project Summary**: ImageX has redesigned and developed two websites for a disaster response and peace organization using Drupal 10. The team has built a new integrated online donation system and a community fundraising platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Comms Manager, Mennonite Central Committee (MCC) - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Jul 10, 2025 **Feedback Summary**: ImageX has completed the project within the agreed-upon time and budget, meeting the needs of internal stakeholders. The team has received positive feedback from supporters and 4.7/5 star ratings from donors. ImageX has top-notch project management and collaborates and communicates well. ""They have a very skilled and engaged team."" **BACKGROUND** Please describe your company and position.I am the Digital Communications Manager of Mennonite Central Committee (MCC)Describe what your company does in a single sentence.International disaster response, development and peace organization based in Canada and the U.S., operating in over 40 countries. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Redesign the MCC websiteRedesign the MCC Thrift websiteOngoing maintenance, support and development of websitesDevelop a new integrated online donations systemDevelop a new community fundraising platform **SOLUTION** How did you find ImageX?Online SearchClutch SiteWhy did you select ImageX over others?High ratingsPricing fit our budgetGreat culture fitGood value for costCompany values alignedHow many teammates from ImageX were assigned to this project?> 10 - Large team over the past couple of yearsDescribe the scope of work in detail. Please include a summary of key deliverables.In 2022 MCC needed to replace two of our websites that were running on Drupal 7. We were looking for a company that we could partner with to replace our two primary websites mcc.org and mccthrift.com. Rather than just upgrading our websites from Drupal 7 to Drupal 10 we were looking to completely redesign these websites. This was to involve new website structure, new design, new functionality and new content.Once this project was completed, we have worked with ImageX to providing ongoing support, maintenance and development on these websites. We have also worked with ImageX on several additional projects adding additional functionality to our websites including:Christmas Giving ecommerce style shopping experience for our Christmas campaignE-cards system allowing donors to send email cards to people afte completing a donation.Website translation including integration with DeepL to aid in translationNew integrated online donations systemNew community fundraising platform **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?ImageX was able to complete the project within the time and budget agreed on. There were delays caused by MCC due to the large scope of the project and internal complexities. ImageX was flexible in working with us to adjust our timelines.The new website design and functionality met the needs of internal stakeholders and website content developers.We have received significantly positive feedback and appreciation about the new websites and the functionality provided by our supporters.Surveys of donors have regularly received a 4.7/5 star ratings for the online donations experience.On our mccthrift.com website customers are able to quickly and easily find information about MCC shops.We have the ability to continue to build on and enhance our websites which was a challenge on our old sites causing our previous sites to become stagnant. ImageX is helping with regular improvements to the website each month.ImageX submitted the website to a design competition and won and award for the mcc.org website.Describe their project management. Did they deliver items on time? How did they respond to your needs?ImageX's project management has been top notch. They have done an excellent job of collaborating and communicating with us throughout their work with us. There were some delays in our original projects but these were due to internal MCC issues and not because of ImageX. We required additional time to for our tasks due to extensive stakeholder engagement processes and content development for the website. ImageX was excellent at working with us and adapting to our needs.What was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?They have a very skilled and engaged team. We were hoping to find a company that would not just build what we asked for, but that would partner with us to understand what we were trying to accomplish, as well as the needs of our audiences and our internal stakeholders. Every step of their process has produced amazing results. Their business analysis and planning teams have been extremely thorough in understanding our needs and suggesting alternatives. The designs that their team have come up with have been top notch and have paid attention not just to making a website that look beautiful, but also pays close attention to usability for our audiences, accessibility and functionality across devices. And their development team has been able to do everything that we've asked of them, even things that we have doubted could be accomplished. They have a very talented and well rounded team that is committed to making every project that we've worked on together a success and it shows both through our interactions together and in the final product.Are there any areas for improvement or something ImageX could have done differently?None that I can think of at the moment. --- #### Website Redesign, CMS Update & Content Writing for Nonprofit **The Project** - Services: Content Writing Services, Web Design, Web Development - Project size: Confidential - Project length: Sep. 2022 - July 2023 **Project Summary**: ImageX redesigned a website for a nonprofit organization's overnight camp website. The team upgraded Drupal, added new functionalities, updated the information architecture, and created SEO-friendly content. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Digital Services, YMCA of the Triangle - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 7, 2025 **Feedback Summary**: ImageX's efforts increased site traffic, time on page, and customer satisfaction for the client. The team managed the project well and kept the client on track. They were easy to talk to and understood the brand and the requirements well. Their attention to detail and transparency were commendable. ""They were easy to talk to and some of the smartest people we've ever worked with."" **BACKGROUND** Introduce your business and what you do there.I’m the director of digital services for YMCA of the Triangle, a nonprofit organization located in North Carolina. We serve our community in six counties across 19 locations and three overnight camps. We have a membership base of about 100,000 people and around 400 full-time staff. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX?We originally hired ImageX when we were redesigning our overnight camp website. **SOLUTION** What was the scope of their involvement?ImageX provided a complete package for our website. We upgraded our CMS to a newer version of Drupal, reevaluated the look and feel of the site, and added new functionality. We updated our information architecture and UI to make the process of finding an overnight camp session a little easier. We focused on people who were new to our overnight camp, increased the images and videos on the site, and tried to capture the action, energy, and feel of the overnight camp.We also worked with ImageX on the content on the site. We had a lot of content on the site, and we pulled it together to provide good SEO-friendly content about the overnight camp experience. We made sure we answered questions from parents about safety, homesickness, and what would happen if their child fell or injured themselves. Our overnight camps run for up to four weeks at a time, so it’s important that parents trust us, our staff, and our brand. We needed to get that across in the feel, words, and imagery of the site, and ImageX helped us accomplish that.We have brand guidelines under YMCA USA, which is the governing body for YMCAs in the US. We have specific color palettes, logos, and imagery. ImageX was able to lean into that and show our brand in different ways. What is the team composition?We had one main point of contact, who was our project manager. On the team, we had 2–3 frontend designers, a main developer, a business analyst, and a UX person. We worked with 7–10 people on the project.How did you come to work with ImageX?We went with ImageX based on referrals from other YMCAs and getting to know them at different conferences and projects. We heard really good things about them.What is the status of this engagement?We started working with ImageX around September 2022, and the website launched in July 2023. We've hired them for another web design project. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?We saw an increase in time on the page and overall visitor count. The site received more traffic than it did before we rebranded it. Customer satisfaction surveys and the number of people using the website also went up.How did ImageX perform from a project management standpoint?ImageX was never late; we were the ones who had delays. ImageX was great at managing the project and notifying us about hours. We ended up with a surplus of hours, and they were very kind and made sure we didn’t lose money on the project. They were good at keeping us on track without being mean. We're a large organization, so we do not move quickly, and the team was very gracious and patient with us, especially when we had some unplanned delays.They used Basecamp, which was forward-facing to us. As a team, they used Jira and Slack. All of our communications were done through Basecamp, which we cannot recommend highly enough.What did you find most impressive about them?Their attention to detail and understanding of the YMCA were really good. At the beginning of the project, we had a couple of missteps, and the design wasn’t what we wanted. ImageX was great with the critique and immediately saw where they had misstepped. We were immediately able to right the ship. The conversation was hard, but they came back later and expressed how appreciative they were to have good, honest, and transparent conversations.They were easy to talk to and some of the smartest people we’ve ever worked with. The majority of the team were women, from developers to UI and layout designers, which was nice to see. As a woman in tech, I never felt patronized or that someone was speaking to me condescendingly, which can be a challenge with some other vendors. They put the right people on the project, and everything went really swimmingly. Even though we were in six different time zones and coordination was challenging at times, we always made it work.Are there any areas they could improve?I don’t know how they could have done it better. We’re a nonprofit, and we don’t have a big marketing department. The coordination on our end is always the challenging part. That was not on ImageX.Do you have any advice for potential customers?Go into the project and not be afraid to communicate with them. Explain exactly what you need. The more detail you can give them, the faster and better the response will be from a developer or project manager. Give them examples, screenshots, and videos, and tell them about specific tasks of yours. They always use our hours very well, and you can get by on fewer hours than you think you can. They’re friendly, and they’re good people to work with. I'm glad we found them — they're brilliant developers. --- #### Website Development & Maintenance for Environmental Co **The Project** - Services: Application Management & Support, Web Development - Project size: $1,000,000 to $9,999,999 - Project length: Jan. 2015 - Ongoing **Project Summary**: ImageX has developed a Drupal-based website for an environmental company. The team has also provided maintenance for the website. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Technical Project Manager & Contractor, Environmental Co - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Jun 26, 2025 **Feedback Summary**: ImageX has delivered a high-quality website, and site traffic and activity have increased. The team has managed the project using Jira, met all deadlines, stayed on budget, and communicated effectively via Slack. The team's responsibility and quickness in development have impressed the client. ""I'm impressed with their responsibility and quickness in development."" **BACKGROUND** Introduce your business and what you do there.I'm a technical project manager and contractor for an environmental company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX?ImageX developed our website and has been maintaining it ever since. **SOLUTION** What was the scope of their involvement?ImageX has built our Drupal-based website from scratch. It's a platform for employees to share and discuss ideas about the company. The team has been providing maintenance services since the project’s inception.What is the team composition?I work with about four people regularly. My main point of contact is their senior developer and team lead. We also work with Travis, the project manager.How did you come to work with ImageX?Our internet provider at the time referred us to them. They gave us three companies to work with, and we talked to all three. We liked them the best.How much have you invested with them?We spend roughly $200,000 a year on them, so it would be a couple of million by this point, over 10 years.What is the status of this engagement?We started working together in January 2015, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?We measure success through site traffic and activity, and both have been going up. We haven’t had any bugs in the project.How did ImageX perform from a project management standpoint?They meet deadlines and stay on budget. We use Jira for project management and Slack for communication.What did you find most impressive about them?I'm impressed with their responsibility and quickness in development.Are there any areas they could improve?I have no way for them to improve. They’re my favorite contractor.Do you have any advice for potential customers?Spell everything out as much as possible at the beginning. They are very good at working with me, and I’ve never had a problem. --- #### UX/UI Design & Web Dev for University **The Project** - Services: UX/UI Design, Web Design, Web Development - Project size: Confidential - Project length: July 2023 - Dec. 2024 **Project Summary**: ImageX redesigned the UX/UI of a website for a university. The team restructured the website's sitemap, implemented a navigation system, redesigned the homepage, and built custom Drupal modules. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Manager of Web Dev & Strategy, UAZMedPhx - Industry: Education - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Mar 18, 2025 **Feedback Summary**: ImageX's efforts resulted in improved user engagement and streamlined navigation. The team delivered the project on time and within budget, ensuring minimal disruption to website operations. Moreover, the team was responsive, proactive, and professional; their expertise stood out. ""Additionally, their deep understanding of the university environment made the collaboration seamless."" **BACKGROUND** Please describe your company and position.I am the Manager of Web Development and Strategy of UAZMedPhx Describe what your company does in a single sentence.ImageX is a highly skilled web development agency specializing in Drupal solutions, website redesign, and SEO optimization to enhance digital experiences. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Redesign the website to improve user experience and modernize the digital presence.Provide ongoing technical support to ensure the stability, security, and performance of the College’s website.Develop custom Drupal modules to enhance functionality and streamline content management. **SOLUTION** Why did you select ImageX over others?Pricing fit our budgetGood value for costCompany values alignedHow many teammates from ImageX were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.ImageX played a crucial role in redesigning and restructuring key elements of the College’s website, ensuring a more user-friendly and efficient digital experience. The scope of work included:Site Map Restructure – Given the vast content library of over 60,000 pages, ImageX conducted a detailed analysis to reorganize and streamline navigation.New Navigation System – The previous three-level menu was replaced with a modern, intuitive two-level structure, improving usability and accessibility.Homepage Redesign – The homepage was completely redesigned to enhance user engagement, improve visual hierarchy, and align with the College’s branding.Mobile Optimization – A fully responsive design was implemented for the homepage and navigation, ensuring seamless access across all devices.Data-Driven Approach – The project was informed by extensive research, stakeholder discussions, and a strategic roadmap tailored to the College’s needs.Timely Delivery – Despite the complexity of restructuring and implementing changes, ImageX successfully delivered the project on time without compromising quality.Their expertise and strategic planning were instrumental in achieving a well-structured, high-performing, and user-friendly digital platform for the College. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Improved User Engagement – Increased homepage interaction and lower bounce rates due to a more intuitive navigation structure and enhanced design.Streamlined Navigation – Reduced user friction with a simplified two-level menu, making it easier to access key information.On-Time Delivery – The project was completed within the agreed timeline, ensuring minimal disruption to website operations.These outcomes reflect the effectiveness of ImageX’s approach in delivering a well-structured and high-performing digital experience for the College.Describe their project management. Did they deliver items on time? How did they respond to your needs?ImageX demonstrated excellent project management throughout the engagement. Their approach was well-structured, ensuring clear communication and timely execution of tasks. They consistently met deadlines and delivered each phase of the project on schedule.Their team was highly responsive to our needs, actively engaging in discussions, addressing concerns promptly, and adapting to feedback efficiently. Their professionalism and proactive approach made the collaboration seamless and productive. Overall, the project was successfully completed on time and to a high standard.What was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?ImageX’s exceptional expertise in Drupal stood out as one of their most impressive qualities. Their team demonstrated a high level of technical proficiency, delivering custom solutions with precision and efficiency.Additionally, their deep understanding of the university environment made the collaboration seamless. They were well-versed in working with higher education institutions and effectively navigated the complexities of college management structures. Their professionalism, structured approach, and ability to adapt to institutional needs were key factors in the project's success.Are there any areas for improvement or something ImageX could have done differently?There are no areas for improvement—everything was delivered perfectly.  --- #### Web Design & Development & SEO for Academic Library **The Project** - Services: Search Engine Optimization, Web Design, Web Development - Project size: Confidential - Project length: Mar. 2023 - Sep. 2024 **Project Summary**: ImageX designed and developed a Drupal website for an academic library. The team conducted user consultations, advised on strategy, information architecture, and SEO, and integrated third-party web apps. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Head of Digital Initiatives, Queen's University Library - Industry: Education - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 15, 2024 **Feedback Summary**: ImageX successfully launched a user-friendly website, which received positive user feedback and increased traffic. The team delivered on time, responded to needs, demonstrated clear communication skills, and managed the project on Basecamp. Their expertise, talent, and flexibility were impressive. ""We felt that they cared about our success as team members."" **BACKGROUND** Please describe your company and position.I am the Head of Digital Initiatives of Queen's University LibraryDescribe what your company does in a single sentence.Queen's University Library is an academic library that serves students, faculty, researchers, and community users, providing extensive library collections, expert services, and welcoming spaces to facilitate excellence in teaching, learning, and research.   **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Build an entirely new website on current Drupal platformDefine strategy and user-focused information architecture based on solid UX and content strategy best practicesProvide attractive and effective design aligned with institutional brandingDevelopment/implementation of the site on university-supported Drupal platformProvide training for local content development and ongoing management **SOLUTION** How did you find ImageX?Clutch SiteWhy did you select ImageX over others?High ratingsGood value for costCompany values alignedThorough proposals that demonstrated depth and breadth of expertise and excellence of deliverablesHow many teammates from ImageX were assigned to this project?12-15Describe the scope of work in detail. Please include a summary of key deliverables.ImageX worked with us to develop an entirely new, current, user-focused and attractive Drupal website for our academic library, replacing our old EOL Drupal site. This encompassed three phases: Strategy, Design, and Development/Implementation.  A core requirement was to conduct user consultations (UX) within the broad audience that we serve, as well as address internal staff needs. We also had a goal of extensive internal engagement with representative library staff that required significant investment of time and education to encourage participation in the new website. Building on the UX, ImageX advised on strategy, information architecture, SEO and web best practices. ImageX designed an attractive, usable site, aligned with the requirements of our university central branding. The development team then implemented the design and multiple integrations with other web apps and systems, and worked with our university IT team to complete the implementation on our local IT-supported Drupal platform (WebPublish Advanced). The new website launched on August 13, 2024 and we have continued with some necessary adjustments, and have moved into an ongoing service agreement. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Website has been public since August 13/24We can see high volume of use, and users do not need much assistance which indicates usability.We have heard favourable comments from library users.Describe their project management. Did they deliver items on time? How did they respond to your needs?We had a dedicated project manager throughout, and regular meetings to discuss progress. They set up a Basecamp site that was very effective for our project management and communications.They usually delivered on time, or were clear when more time was needed and why, and so were we. We felt that we had clear and honest communication so that we could adjust expectations when necessary. When we had questions, ImageX was responsive. There were times that we needed to change scope, and ImageX was flexible to apply and adjust resources to help us meet our needs.Their development team worked hard to integrate development with our local ITS-supported platform requirements and the integrations that we needed. What was your primary form of communication with ImageX?In-Person MeetingVirtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?I found the breadth and depth of expertise and talent to be very impressive, throughout the stages and as the various ImageX staff members stepped in and out depending on the work needed. In addition to their expertise, they were all so personable and a pleasure to work with. We became a team together, and I always enjoyed working with them. They were flexible to adjust to an atypical approach of extensive staff engagement and skills-building as we moved through the project, and were able to make resources available to us that helped us, including through times of significant change. We felt that they cared about our success as team members. They brought us the expertise that we needed to complete what was for us a very complex project.Are there any areas for improvement or something ImageX could have done differently?I can't think of anything. When we had a question or a potential problem, we talked to them and they addressed it. --- #### Web Rebuild for Educational Institution **The Project** - Services: UX/UI Design, Web Design, Web Development - Project size: $200,000 to $999,999 - Project length: Dec. 2023 - Aug. 2024 **Project Summary**: ImageX was hired by an educational institution to rebuild their website. They aligned the site's design with the client's branding and made it more responsive. They also integrated Drupal CMS into the site. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Administrative Officer, CEMC - Industry: Education - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Sep 16, 2024 **Feedback Summary**: ImageX successfully launched a new site that aligned with the client's expectations. The team followed an organized approach, quickly addressed any queries and concerns, and willingly adjusted to changes along the way. They also managed their resources effectively and were proactive. ""ImageX was excellent to work with." **BACKGROUND** Please describe your company and position.I am the Administrative Officer of Centre for Education in Mathematics and ComputingDescribe what your company does in a single sentence.The Centre for Education in Mathematics and Computing (CEMC) at the University of Waterloo is the largest outreach organization of its kind in Canada and our mission is to increase interest, enjoyment, confidence, and ability in mathematics and computer science among learners and educators in Canada and internationally. We do this through a commitment to our core values: future readiness, access, community and impact.  **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Rebuilding CEMC website with a content management systemReflect CEMC current brandingMake the website more accessible and responsive **SOLUTION** How did you find ImageX?Online SearchReferralWhy did you select ImageX over others?Great culture fitReferred to meHow many teammates from ImageX were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.CEMC has selected ImageX to provide resourcing to help:To redesign cemc.uwaterloo.ca so it better reflects who CEMC is today and their current brand, and supports the mission of CEMC by acting as a key resource and strategic communication channel.To make content management easier by moving to Drupal.To create a valuable, usable, and delightful digital experience that engages users. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?Design and proof of conceptimplementation plantesting environmentlive websiteDescribe their project management. Did they deliver items on time? How did they respond to your needs?Excellentorganizedresponsiveproactive: for example, the website go-live date had to change and brought forward for business needs, and they were able to adjust and meet the new deadlineWhat was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The project team was impressive. When a team member was away, there was always a backup, so no gaps were felt. Also, the team was located worldwide, but we could always find times to meet during our business hours, and they promptly responded to our needs. Are there any areas for improvement or something ImageX could have done differently?No. ImageX was excellent to work with. --- #### Web Design & Dev, SEO & Google Ads for Nonprofit Org **The Project** - Services: Digital Strategy, Web Design, Web Development - Project size: $50,000 to $199,999 - Project length: Mar. 2018 - Ongoing **Project Summary**: ImageX has helped a nonprofit organization design and develop a new website after a merger, using Open Y as the main platform. The team has also helped with content creation, SEO, and Google Ads management. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Sr Marketing & Communications Manager, YMCA of the East Bay - Industry: Non-profit - Client size: 501-1,000 Employees - Review Type: Phone Interview - Verified **The Review** — Jul 12, 2024 **Feedback Summary**: Thanks to ImageX, the client has a new website with a solid online presence and an improved UX. The Google Ads and SEO work have also yielded great results. The team offers strong project management and communication, using Basecamp and Google Meet. Moreover, they're responsive and service-oriented. ""ImageX's responsiveness and high level of service are impressive."" **BACKGROUND** Introduce your business and what you do there.I'm the senior marketing and communications manager at the YMCA of the East Bay, a nonprofit organization based in Berkeley, California. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX?We previously were two different YMCA associations that merged into one. As part of that process, we had to combine both of our websites into a single website and put it on Drupal's Open Y platform. Using Open Y is a nationalized initiative that many YMCA associations are also doing with their websites because it makes them easier to manage since it's an open-source platform.Moving our joint website to Open Y would be advantageous for us, so we needed to work with a team of developers to do that. That's why we hired ImageX. **SOLUTION** What was the scope of their involvement?ImageX has been in charge of the whole process of developing a new website in the Open Y platform. We've worked closely with them to design the site, and they've also helped us with its content, analytics, and SEO. Moreover, the team handles our Google Ads.What is the team composition?When we first started with the website work, we had 3–4 teammates from ImageX assigned. They came to visit us and do a kick-off meeting. That team included a UX designer, an account manager, and a software developer. Since then, we've only interacted with our account manager.How did you come to work with ImageX?ImageX had a lot of good reviews from other YMCAs, as they were very well-informed and part of the Open Y initiative; that was what brought us together.How much have you invested with them?We've spent an average of $25,000 per year. However, their rates have changed over the years.What is the status of this engagement?We first started working together around March 2018, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?Thanks to ImageX, we have a new website and still have an online presence, which is great. Our Google Ads are also good, and our SEO rankings have improved. Moreover, our overall UX has improved quite a bit, which has been very positive.How did ImageX perform from a project management standpoint?ImageX's project management is very strong. We have standing weekly meetings, and we're also in touch via email. We use Basecamp for project management and Google Meet for our meetings.Are there any employees from the service provider's team that you would like to give a shout-out to in this review?Initially, we had a very good relationship with Travis (Portfolio Director, Commercial) — he was excellent. We currently work with Olha (Service Account Manager), who is fantastic. We previously had another account manager who was fantastic as well, but I believe he no longer works for ImageX.What did you find most impressive about them?ImageX's responsiveness and high level of service are impressive. Anytime we've had an urgent situation with our website, we've been able to get in touch with them, and they've responded almost immediately. Their team has even helped us out at odd hours and weekends, so it feels like they're incredibly responsive and reliable.Are there any areas they could improve?I can't think of anything ImageX could improve on. In web development projects, it's common that some things take a little longer than expected, and updating one thing might cause bugs in other areas. There's always something happening, but that's part of this industry. Still, ImageX is doing as good of a job as they can.Do you have any advice for future clients of theirs?I can only encourage you to work with them. They've been an excellent partner for us. --- #### Website Dev & UX/UI Design for Healthcare Company **The Project** - Services: Digital Strategy, UX/UI Design, Web Development - Project size: $50,000 to $199,999 - Project length: Feb. 2023 - May 2024 **Project Summary**: ImageX helped a healthcare company transition their website from Drupal 7 to Drupal 10. The team also helped the client improve the site's UX/UI and simplify content management for the internal team.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP, Digital, Healthcare Company - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Jun 14, 2024 **Feedback Summary**: ImageX completed the project within the agreed budget, and the upgraded website was launched on time. Stakeholders shared positive feedback, and the internal content team appreciated the enhanced UX and content management features. The team was responsive to feedback and delivered top-notch results. ""Their expertise was evident in every phase of the project."" **BACKGROUND** Please describe your company and position. I am the VP, Digital of a healthcare company Describe what your company does in a single sentence.We provide care for caregivers. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Maintain and ensure high quality of our existing Drupal driven content platformSpearhead a migration from Drupal 7 to Drupal 10Complete a redesign and relaunch of our Drupal content platform **SOLUTION** How did you find ImageX?Previous experienceWhy did you select ImageX over others?Pricing fit our budgetGreat culture fitGood value for costCompany values alignedHigh quality prior experiencesHow many teammates from ImageX were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.We worked with Image X to redesign and relaunch our content website, transitioning it from Drupal 7 to Drupal 10. This upgrade was critical due to the end-of-life status of Drupal 7. During the migration, we seized the opportunity to enhance the UX/UI, aligning it with our updated branding style guides and addressing many user pain points. This project was particularly unique as it needed to cater to external and internal users differently. For example, external users primarily access the site via mobile devices, while internal users use desktop browsers.The redesigned website is fully responsive, providing a seamless experience across mobile and desktop platforms. Significant improvements were made to simplify content management, making it easier for our content teams to use and maintain. Since the launch, the feedback has been overwhelmingly positive. Stakeholders, from our CEO down, have expressed their satisfaction with the enhanced user experience and the smooth transition to the new platform. Image X's expertise in handling complex migrations and their commitment to quality has been instrumental in the project's success. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project was launched on time and within budget, a critical metric in any large-scale digital transformation. The new platform enabled detailed analytics, providing valuable insights into user behavior and engagement that were previously unavailable. This data is now helping us make informed decisions to improve the site continuously.Qualitatively, stakeholder feedback has been overwhelmingly positive. Our content teams have particularly well-received the enhanced user experience and improved content management capabilities. The ease of managing and updating content has significantly improved their efficiency.The new site supports our business goals more effectively, seamlessly integrating with other systems and platforms. This integration ensures that our members and team have a consistent and efficient experience, regardless of their device or access point.In summary, the project modernized our technology and significantly improved user experience and content management, delivering a platform that supports detailed analytics and future growth. The satisfaction of our stakeholders, coupled with the on-time and on-budget delivery, underscores the project's success.Describe their project management. Did they deliver items on time? How did they respond to your needs?Image X's project management was stellar. They were proactive and ensured we remained focused on tasks without feeling pressured, keeping the project on track and within budget through clear and consistent communication. Weekly meetings and collaboration via Basecamp and MS Teams facilitated efficient and effective communication.Their ability to deliver timely items was impressive, with milestones and deliverables consistently met. They were highly responsive to our needs, quickly addressing any concerns or changes that arose during the project.Image X's proactive management, risk identification, mitigation, timely delivery, and responsiveness were instrumental in our successful launch.What was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?What impressed us most about Image X was their combination of high-quality talent, competitive pricing, and exceptional team demeanor. Their expertise was evident in every phase of the project. Their ability to deliver top-notch work without exceeding our budget was a testament to their efficiency and commitment to client satisfaction.The people at Image X were incredibly smart, genuinely friendly, and approachable. This made collaboration a pleasure and facilitated a productive working relationship. Their proactive communication and responsiveness ensured that any concerns or changes were swiftly addressed, maintaining the project's momentum and quality.Furthermore, their ability to understand and align with our goals and brand vision was remarkable. They seamlessly integrated our feedback and provided valuable insights that enhanced the project's outcome. Their approach was always client-centric, demonstrating a deep understanding of our needs and priorities.In summary, Image X stood out because of their unique blend of talent, affordability, personable team members, and smart, proactive approach. They exceeded our expectations and delivered a highly successful project.Are there any areas for improvement or something ImageX could have done differently?Nothing comes to mind. This was an overall great experience. --- #### Web Design, Development & Maintenance for University **The Project** - Services: Web Design, Web Development - Project size: $10,000 to $49,999 - Project length: June 2022 - Ongoing **Project Summary**: ImageX provides web maintenance services for a university. The team supports web design and has migrated nine internal websites to a different hosting provider. ImageX is also developing landing pages. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Website Manager, St. Michaels University School - Industry: Education - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 21, 2024 **Feedback Summary**: ImageX's work has reduced the time the client used to spend on web maintenance. The team has migrated the client's sites without disrupting their service and proposed a better hosting provider than their previous one. ImageX meets deadlines and stays on budget, being responsive via Basecamp. ""I love working with ImageX."" **BACKGROUND** Introduce your business and what you do there.I'm the web manager at St. Michaels University School in Victoria, British Columbia. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX?We engaged with ImageX for web design and development services. We required web maintenance, migration, updates, and support with strategy. We wanted to keep the quality and technical side of our website current. We also wanted to enhance what we do on our website because we need to update regularly, and the way we provide content to users is important. **SOLUTION** What was the scope of their involvement?ImageX has migrated nine internal websites to a different hosting platform, and we've expanded our scope to other departments within our school. We used to host our website, and ImageX migrated it to a different hosting provider. We're currently working on building landing pages, which is something we haven't done before.What is the team composition?We've worked with three teammates from ImageX, including Anna (Service Account Manager), a couple of developers, a lead designer, and a strategist. How did you come to work with ImageX?We rebuilt our website 3–4 years ago and created an RFP. We contacted various service providers and narrowed it down to a shortlist of which ImageX was part. At the time, my team decided to go with a different company, which was great, but changed its business model. We moved away from them and contacted ImageX to support our web maintenance, upgrades, and additional content features. How much have you invested with them?We have a monthly agreement of $2,000 CAD (approximately $1,500 USD), but we spend more on additional projects and time we request from the team. We've spent around $25,000 CAD (approximately $18,000 USD) in our entire engagement.What is the status of this engagement?We've been working with ImageX since June 2022, and our engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?ImageX's work has reduced the time I used to spend on web updates and resolving issues. The team has taken a big workload off my plate. The hosting company suggested by ImageX has been fantastic and better than our previous provider. Thanks to the team's support, we have fewer issues on our website, and I have fewer worries. ImageX's expertise in landing page creation has been great. ImageX has been fantastic and migrated our website without disrupting our services. The entire team is amazing and does a great job. We have a good relationship with ImageX, who has a nice balance of honoring what we want and not pushing their ideas on us too much. The team offers great expertise and are good listeners. I love working with ImageX.How did ImageX perform from a project management standpoint?ImageX is a good communicator and stays within the project's timelines and budget. We've experienced a bottleneck once, but we're quite flexible with our schedule. The team does their best to deliver the project on time and generally always does that. We use Basecamp for project management and communication. Are there any employees from the service provider's team that you would like to give a shout-out to in this review?I want to highlight Anna's work. She's a joy to work with and very friendly. She works efficiently and feels like part of our team. What did you find most impressive about them?ImageX works efficiently, and I've never felt they're wasting time in a meeting. The team advances at a speed that works for us, and we feel our money is well spent. ImageX doesn't try to upsell us on anything and is very respectful. If something is misunderstood, ImageX asks questions and ensures they understand our instructions clearly before proceeding with the project. The team has a good relationship with us.Are there any areas they could improve?I can't think of any faults of ImageX. Do you have any advice for future clients of theirs?I suggest trusting ImageX completely. The team has done a fantastic job on our project. They try to understand the client's needs and cater to them as best as they can within the suggested budget. --- #### Web Development & Drupal Update for Nonprofit Organization **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Feb. 2023 - Mar. 2024 **Project Summary**: ImageX provides web development services for a nonprofit organization. ImageX develops a membership calculator to add to the client's site and has updated it from Drupal 9.5 to Drupal 10. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Web Development, YMCA of Greater San Antonio - Industry: Non-profit - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Feb 9, 2024 **Feedback Summary**: ImageX has successfully launched the client's updated site with a modern theme and simplified navigation. The client's site has received an 8-10 Net Promoter Score (NPS) in Hotjar. ImageX's project management is exceptional and clearly defines the project's scope and communicates via Basecamp. ""Their dedicated professionals bring a wealth of experience and a passion for excellence to every project."" **BACKGROUND** Please describe your company and position.I am the Director of Web Development of YMCA of Greater San AntonioDescribe what your company does in a single sentence.To put Judeo-Christian principles into practice through programs that build healthy spirit, mind, and body for all. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Addition of the Membership CalculatorUpdate our website to a newer themeUpdate Drupal to 9.5-10 **SOLUTION** How did you find ImageX?ReferralWhy did you select ImageX over others?High ratingsPricing fit our budgetGreat culture fitGood value for costReferred to meCompany values alignedWonderful first impressionHow many teammates from ImageX were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Scope of Work Update 5yr+ outdated Drupal YMCA Theme - Rose to a new, more modern Drupal YMCA Theme - Carnation. This involved all webpages on our site being upgraded to the new theme and updated CSS. Key Deliverables: Fresh new look CSS that allows for better assessability and readability best practices Revamp main and branch homepages to include proven content components of an engaging non-profit homepage Displays numbers related to impact as well as a curated list of impact stories. News and blog articles Call to Action Content (CTAs) Promote awareness of other lesser-known Y programming - ex: Mental Health Resources. We are more than just a Swim & Gym Key Deliverables: Video Hero Banner- This was a wonderful addition as it provides eye-catching subject matter News Article scrolling component. This allows the user to scroll through teasers of various news articles and then choose to read more about an article if they wish. Membership Pages Add member imagery We offer 13 membership options for each Y location - restructure package information so users are not overwhelmed by the long list Add recent member testimonials - Give a reason to buy in. Key Deliverable: Membership Calculator- Instead of how we had it previously- where the user was bombarded with 16 different membership options for each Y location. The addition of the membership calculator allows for a much more simplified process, by guiding the user to first pick a membership package that best fits their needs, then ask for the Y locations nearest them- once that is selected the user is shown the price information for that package for that selected location. Program Pages Sub -Category listings that engage and easily direct a user where to go. Key Deliverable: Category Listing Drupal Paragraph type re-configured to allow for big eye-catching imagery. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?The project deliverables are still in the infancy stages, as we just launched 18 days ago, so the data is still being accumulated for analysis. However, at this moment, it appears that the new modern theme and simplified navigation are resulting in a more streamlined, user-friendly experience. This hypothesis is supported by 8-10 scores on our HotJar NPS, resulting in 63% and up considerably from the previous month's 47%. In addition, with the new membership calculator, we are seeing more Family and Senior Membership packages being sold; before, we would primarily just see Teen and Young Adult Packages being purchased. To me, this indicates the Membership Calculator's step-by-step approach is making the online join process more user-friendly.Describe their project management. Did they deliver items on time? How did they respond to your needs?The project management from the ImageX Team, especially Purnima, was absolutely exceptional! During the past couple of years, Purnima has worked with us on several projects- the most recent one being a complex theme upgrade. During all projects, she demonstrated her vast project management skills by clearly defining the scope of each project and the steps it would take for a successful integration/deployment. Purnima initiated clear communication through Basecamp, ensuring all stakeholders were informed and aligned throughout the process. She also adeptly identified any potential risk that may occur and assisted us in mitigation, all of which greatly supported us in keeping the project on track and within budget. Purnima's impeccable attention to detail and overall support were truly invaluable to our success. She would always go above and beyond to make sure I was comfortable and would alleviate my anxiety over any technical issue. She is a tremendous asset, and I consider myself fortunate to have had the pleasure of working with her.What was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?ImageX is a company that stands out for its holistic blend of creativity, technical expertise, and client-focused approach. What makes ImageX both impressive and unique is their commitment to crafting innovative digital experiences that truly resonate with their clients' goals, especially in the Non-Profit world. By combining cutting-edge technology with a deep understanding of design principles, ImageX creates Drupal websites and digital solutions that are visually pleasing, highly functional, and user-friendly. Their dedicated professionals bring a wealth of experience and a passion for excellence to every project, ensuring that each client receives a tailored solution that exceeds expectations. Throughout my client tenure with Image X, I've collaborated with a range of project managers, including Kylie, Richard, Purnima, and currently Monika, consistently experiencing excellent customer service regardless of the individual at the helm. The ImageX Team truly embodies their value of succeeding together, coupled with a track record of delivering results, all of which sets them apart as a leader in the digital agency landscape. ImageX is not just a vendor to us; they are an extension of our YMCA family!Are there any areas for improvement or something ImageX could have done differently?While I understand no company is perfect, during my experience with ImageX, I can honestly say I can not think of an area that needs improvement. If I am being nit-picky, sometimes coordinating projects with team members in different time zones can get a bit tricky! --- #### Web & Custom Software Dev for Sports Media Co **The Project** - Services: Custom Software Development, Web Design, Web Development - Project size: $50,000 to $199,999 - Project length: Jan. 2023 - Ongoing **Project Summary**: A sports media company has hired ImageX for web and custom software development. The team provides maintenance and operations for the client's sites and is developing a fantasy sports game from scratch. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** President, Vital Media Network - Industry: Media - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Jan 26, 2024 **Feedback Summary**: Thanks to ImageX's efforts, the client has met the deadline for their opening event, and player sign-ups have exceeded expectations. The team has been responsive, proactive, reliable, and detail-oriented via Slack and email. The client also praises the team's consistent and personable workflow. ""There is a lot of consistency within the team."" **BACKGROUND** Please describe your company and position.I am the President of Vital Media NetworkDescribe what your company does in a single sentence.We operate websites covering niche sports. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish?Ongoing operations of our sitesBuild fantasy sports game **SOLUTION** How did you find ImageX?Online SearchClutch SiteWhy did you select ImageX over others?High ratingsClose to my geographic locationPricing fit our budgetGreat culture fitGood value for costHow many teammates from ImageX were assigned to this project?6-10 EmployeesDescribe the scope of work in detail. Please include a summary of key deliverables.Two things occurring at the same time:Ongoing maintenance and operations for our sites. This includes routine updates, bug fixes, ongoing improvements, etc.Development of a fantasy sports game from scratch. Conceptually, it was a collaboration between our staff and ImageX, with ImageX handling all the execution/development. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success?We comfortably met the deadline for the season-opening event for our fantasy game. After that, player sign-ups and their general satisfaction exceed our expectations.Describe their project management. Did they deliver items on time? How did they respond to your needs?The fantasy game was completed on time for our season-opening event. Functionality and overall performance has been excellent. We have video chats at least once a week, plus Slack and email on an ongoing basis. For the fantasy game, the ImageX team learned about the intricacies of the sports we cover, shared feedback about fantasy leagues they played in, and much more. We didn't just give them a specs doc to build from. They were an essential part of the conceptual development of the game.What was your primary form of communication with ImageX?Virtual MeetingEmail or Messaging AppWhat did you find most impressive or unique about this company?The ImageX team is extremely responsive, proactive, reliable, and detail-oriented. Our sites are large, fairly complex, and nearly 20 years old, but ImageX knows virtually everything about them. There is a lot of consistency within the team, so we're not frequently starting over with new people. They are also all very nice people.Are there any areas for improvement or something ImageX could have done differently?No --- #### UI/UX Design, Web Dev & Video Production for University **The Project** - Services: Custom Software Development, UX/UI Design, Video Production, Web Design, Web Development - Project size: $200,000 to $999,999 - Project length: Sep. 2021 - Oct. 2022 **Project Summary**: ImageX redesigned a private university's Drupal website. Their tasks included creating a content strategy, design concepts, and a style guide, web development, QA, and video production, among other items.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing & Communications, Ashland University - Industry: Education - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Apr 17, 2023 **Feedback Summary**: The website had increases of 230% in organic search traffic, 282% in referral traffic, 8% in average engagement time per session, and 16% in the number of sessions per user. ImageX excelled at project management with weekly status reports and on-time delivery. Their personable approach stood out. ""They were a delight to work with and were truly an extension of our in-house team."" **BACKGROUND** Please describe your company and position. I am the Director of Marketing and Communications of Ashland University Describe what your company does in a single sentence. Ashland University is a private higher education institution. **OPPORTUNITY / CHALLENGE** What specific goals or objectives did you hire ImageX to accomplish? Design a new university website that would provide a visually-engaging, mobile-friendly, user-centered experience primarily for prospective students Improve site functionality, including search **SOLUTION** How did you find ImageX? Referral Why did you select ImageX over others? High ratings Pricing fit our budget Great culture fit Good value for cost Referred to me What was the size of ImageX’s team? 6-10 Employees Describe the scope of work in detail. Please include a summary of key deliverables. This project was a total redesign of Ashland University's primary website. It included discovery, content strategy, design concepts, style guide, development, user research and testing, integration with external applications, quality assurance testing and ambient video development and production. **RESULTS & FEEDBACK** What were the measurable outcomes from the project that demonstrate progress or success? The site was consolidated from thousands of pages to approximately 600 pages. Comparing Dec. 13 - Jan. 10 from the previous year to the same timeframe after site launch: Organic search traffic - up 230% Referral traffic - up 282% Average engagement time per session - up 8% Number of engaged sessions per user - up 16% Describe their project management. Did they deliver items on time? How did they respond to your needs? ImageX had excellent project management. They provided weekly status updates; most items were completed on time and they highlighted any deliverables that were in jeopardy. What was your primary form of communication with ImageX? Virtual Meeting Email or Messaging App What did you find most impressive or unique about this company? Everyone at ImageX was warm, friendly and accommodating. They were a delight to work with and were truly an extension of our in-house team. We valued their website and Drupal expertise and they were an ideal partner that helped us manage our website redesign project successfully. Are there any areas for improvement or something ImageX could have done differently? I can't think of any areas for improvement. They did a great job and we had fun too! --- #### Web Design for Insurance Technology Company **The Project** - Services: Web Design - Project size: Confidential - Project length: Jan. - Dec. 2021 **Project Summary**: ImageX redesigned a website for an insurance technology association. They improved the site's UX, security capabilities, and interactivity. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Sr Communications Specialist, CSIO - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Feb 24, 2023 **Feedback Summary**: The website the ImageX team helped the client create is a visually-engaging, mobile-friendly, user-centered experience that engages both current and prospective customers. There was an adjustment period at the very beginning, but the vendor ensured the plan was successfully executed. ""The team was accessible and responsive during the project."" **BACKGROUND** Please describe your company and your position there. Canada’s leading property and casualty insurance technology association: bringing brokers, insurers and software providers together. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX? Our website was in need of redesign, with improved UX, security capabilities and interactivity. We looked to ImageX to modernize our website and produce a product that is capable of development through an agile approach. **SOLUTION** How did you select this vendor and what were the deciding factors? After an extensive RFI and RFP approach, we selected ImageX based on their experience, competitive pricing model and ability to deliver on our organizational needs. Describe the project in detail and walk through the stages of the project. After an in-depth discovery, well-defined design phase, agile development, extensive UAT, refinement of content we had a successful launch. How many resources from the vendor's team worked with you, and what were their positions? In total, we worked with seven ImageX team members, their positions included project managers, developers, digital strategists and designers. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our website is a visually-engaging, mobile-friendly, user-centered experience that engages both current and prospective members. The site is a welcoming, universally accessible experience that complies with accessibility standards, and overall reflects the inclusive culture of CSIO.   We can easily track analytics and KPIs and have implemented a content strategy that engages with key audiences and increases engagement and user satisfaction. How effective was the workflow between your team and theirs? The team was accessible and responsive during the project. What did you find most impressive or unique about this company? We carried out this project virtually and the ImageX team was able to deliver despite our organizations not being able to collaborate in person. Are there any areas for improvement or something they could have done differently? The outset of any project of this magnitude can present unique challenges for both parties. There was an adjustment period for ImageX and CSIO at the very beginning, that said ImageX learned our brand and requirements very quickly to ensure the project plan was successfully executed. --- #### Website Migration Services for Nonprofit **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Aug. 2019 - Ongoing **Project Summary**: ImageX has helped a nonprofit transition their website to the Open Y platform. They also provide monthly website services for the client. Around 11 teammates work directly with the client on this engagement. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Marketing, Tampa Metropolitan Area YMCA - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Feb 15, 2023 **Feedback Summary**: The nonprofit now has a functional website, and they've doubled their online sales, thanks to ImageX's work. The team has implemented a comprehensive plan and facilitated regular meetings to ensure everything stays on track. They're attentive to the client's needs and eager to fix issues that arise. ""We appreciate knowing they are there if something goes wrong."" **BACKGROUND** Please describe your company and your position there. The Tampa Metropolitan Area YMCA is a nonprofit organization. I am currently the VP of Marketing. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? Image X helped us with the transition to Open Y. Image X continues to provide us with monthly service around our website. **SOLUTION** How did you select this vendor and what were the deciding factors? We met with a number of vendors but they were the best suited for us to move to the Open Y platform. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The scope of work included moving the Tampa YMCA website to the Open Y website platform. It was a multi-month process with many meetings and key deliverables along the way. How many people from the vendor's team worked with you, and what were their positions? There was a project lead and possibly 10 other account people and developers. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We have a very functional website and have doubled our online sales. Describe their project management style, including communication tools and timeliness. It was a very comprehensive plan and we enjoy having continued bi-weekly calls with the Image X team. What did you find most impressive or unique about this company? The team is very attentive to our needs and we appreciate knowing they are there if something goes wrong. Are there any areas for improvement or something they could have done differently? They are very helpful. There were times when we had numerous account execs but we have now had the same person and are very happy with her. We believe we have been working with Purnima for 2 years. One area of improvement for the developers would be to help us implement activity finder. --- #### Web Design & Development for Data Logger & Monitoring Co **The Project** - Services: Web Design, Web Development - Project size: $200,000 to $999,999 - Project length: June 2021 - Ongoing **Project Summary**: ImageX has designed and developed an e-commerce website for a data logger company using InVision and Drupal 9. The team has also migrated content from a legacy website and now provides support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior Marketing Manager, Onset Data Loggers - Industry: Manufacturing - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 6, 2022 **Feedback Summary**: The client is delighted with ImageX’s work, professionalism, and flexibility. The team is personable and transparent, encouraging open dialogue and feedback. They excel at project management through Jira and Basecamp. Their communication skills and reliability have been key to the project’s success. "“They’re very easy to work with and understand our goals.”" **BACKGROUND** Introduce your business and what you do there. I’m a senior marketing manager at Onset Data Loggers. We sell data loggers and monitoring solutions, which are sensor products that help people measure all types of metrics related to different applications, from water temperature and flow to relative humidity. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We hired them for web development; we wanted a new website that was easy to navigate and would provide good UX for our customers. Additionally, we wanted to have an additional resource to support our website. **SOLUTION** What was the scope of their involvement? Over the past year and a half, ImageX has helped us with web design and development. They’ve helped us design our new website using InVision and built the e-commerce site using Drupal 9. We had an existing website, and the team brought content from the old site to the new one.  We make a lot of our sales online, so the site serves to sell products, engage with the customers, and inform them. The site provides customers with the materials to educate themselves if they need to learn more about our products and their use in different applications.  Currently, ImageX is helping us with maintenance. They’ll provide support for our internal developer, acting as a backup.  What is the team composition? We’ve worked with 10–12 teammates from ImageX. Our main points of contact are Travis (Portfolio Director, Commercial), who is our project manager; Diana (Senior Project Manager), who manages the day-to-day; and a developer.  How did you come to work with ImageX? Although I wasn’t the one who found them, I believe we found ImageX online. We interviewed about 10 service providers and checked their capabilities and rates, and from there, we selected ImageX. How much have you invested with them? We’ve spent over $300,000.  What is the status of this engagement? We started working together in June 2021, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  ImageX has been fantastic and highly professional in working through different items and challenges. They’re very easy to work with and understand our goals. They’ve created a great team environment that makes us comfortable giving feedback because they encourage open dialogue without judgment. The team has been flexible with things that have come up along the way.  Moreover, we can count on them to get stuff done, which is important because trust is a big deal with an investment like this. I project managed the website development, and my trust in the ImageX team meant one less thing to worry about. We’ve just launched the site, so we don’t have metrics yet.  How did ImageX perform from a project management standpoint? They’re really good about communicating and providing status updates. They’ve been very open about any changes and tasks, always ensuring we understand what’s happening. For example, we had to extend our timeline for development, which is normal with these kinds of projects. We kept in touch and discussed the adjustments, so everything went well.  We had a very specific budget, and I requested ImageX to be upfront about any budget changes. The team is always willing to provide updates and inform me whether they need additional funds, outlining the quote for my approval.  We use Jira and Basecamp for project management. Our emails go through Basecamp, and we also use phone calls and Google Meet for communication.  What did you find most impressive about them? ImageX’s communication is their biggest strength.  Are there any areas they could improve? I can’t think of anything they need to improve. Whenever we need something to change, they adjust well.  Do you have any advice for potential customers? Capitalize on ImageX’s strength, which is communication. You should be comfortable providing input on how you feel about things, which will open the door to new possibilities. The team provides a lot of feedback, so keeping that relationship open will help you better the working relationship and get more out of ideas and productivity. --- #### Web Development for Nonprofit Organization **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: June 2022 - Ongoing **Project Summary**: Picking up from a previous vendor, ImageX has built a site for a nonprofit organization. They've fixed bugs and errors and implemented additional features and functionality into the site. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Nonprofit Organization - Industry: Other industries - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Oct 31, 2022 **Feedback Summary**: ImageX' support has helped the client launch their site on time, and their top-notch work exceeded expectations. The reliable, responsive team manages the project well using various tools. Their dedication to the project is reflected in their excellent communication and customer support. ""ImageX' communication is phenomenal, and they are clearly dedicated to this project's success."" **BACKGROUND** Please describe your company and your position there. Our organization represents Canada's municipalities in their interactions with other levels of government, and also manages a federally-funding infrastructure investment fund that helps municipalities build resilient and sustainable infrastructure, with over 1 billion dollars of projects approved to date. I am a project manager and was the technical lead on this new website development project. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? We hired ImageX to take over the development of a new website we were launching, which had been left in a disastrous state by a previous vendor and was in danger of missing its target launch date. We needed ImageX to both fix the errors and bugs left over by the previous vendor while also developing new features and functionality, all within a short timeline, as the project had already been significantly delayed. They vastly exceeded our expectations and helped us launch on time. **SOLUTION** How did you select this vendor and what were the deciding factors? We distributed an RFQ to several preselected vendors and then proceeded to interview four of them. ImageX's rates were the most affordable while also demonstrating the greatest capacity to take on this project in terms of available staff and prior experience. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. This project involved building a new website using Drupal 9, and ImageX came on to the project at a late date after it had already been delivered in substandard shape by a previous firm. We needed ImageX to first fix the many remaining bugs with the existing product and then develop some additional features deemed essential to launch. We were successful in meeting our target launch date and the project has been deemed very successful by both internal and external stakeholders. How many people from the vendor's team worked with you, and what were their positions? We primarily worked with four different staff from ImageX, a project lead, two senior developers and their SEO and Analytics specialist. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? The website was able to launch on time and both our internal and external shareholders are thrilled with it. We are continuing to work with ImageX for ongoing support and to continue developing new features, as well as some KPI dashboards to measure site performance. Describe their project management style, including communication tools and timeliness. We meet with our project lead and the senior developers assigned to the project weekly until launch, while also tracking individual tasks and issues using Basecamp. Their staff was extremely responsive, often replying to messages within minutes. Ultimately we probably achieved more in 2 and half months of working with them than we had in the six months before that working with the previous vendor. What did you find most impressive or unique about this company? ImageX' communication is phenomenal, and they are clearly dedicated to this project's success. Their focus is on retaining clients long-term and it shows, as we're thrilled to continue working with them on any other Drupal website development in the future. Are there any areas for improvement or something they could have done differently? They excelled in every way on this project, I honestly can't think of anything that was less than excellent in our work with them to date. --- #### UI/UX Design, Web Dev & Maintenance for Forensic Company **The Project** - Services: UX/UI Design, Web Development - Project size: Confidential - Project length: Aug. 2020 - Ongoing **Project Summary**: ImageX has designed the UI/UX and developed a professional version of a genealogy site for a forensic sequencing company. The team used Drupal and built custom APIs. Now, they provide ongoing maintenance. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Forensic Sequencing Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 26, 2022 **Feedback Summary**: The site is a success and functions as intended. Moreover, the site's users and profiles uploaded to it have increased since its release. ImageX is excellent at project management and stays on top of requests. Their understanding of the client's needs and their design skills stand out. "“Their design is really well done and thoughtful.”" **BACKGROUND** Introduce your business and what you do there. I’m a marketing manager at a forensic sequencing company or human identification company. We offer DNA sequencing machines, kits, and workflows to crime labs worldwide that use our technology to analyze forensic samples and generate DNA profiles for various databases to identify unknown individuals. I lead digital marketing initiatives, including our company website and two additional websites we own. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? One of our websites is a genetic genealogy site for consumers who have taken a DNA test through services like Ancestry. Users can upload their DNA data and find people they’re genetically related to. An amateur genealogist started the site in 2010, and then it grew to the point where it had over a million users.  In 2018, law enforcement started using the site to identify violent crime perpetrators when they couldn’t identify a the DNA sample through federal databases. Through the site, they built family trees and identified potential suspects in various cases. Our company acquired the website at the end of 2019. We realized that regular consumers didn’t want to see anything related law enforcement on the website and the types of cases uploaded when this new methodology for solving crimes started taking off.  We needed to create a professional website specifically for law enforcement with tools, processes, and account management that the regular site didn’t have. We engaged ImageX to build this portal for law enforcement and genealogists working with law enforcement. **SOLUTION** What was the scope of their involvement? ImageX designed the UI/UX and developed our professional website using Drupal. Although they built the site from scratch, we had some pre-developed tools the team connected to. They also developed custom APIs and integrated Chargebee as a subscription and payment platform.  The team migrated and replicated tools from the regular site. They went through different scenarios of business use cases and the types of users the site would have. Currently, ImageX provides continuous development for the site; they make improvements, add features as needed, and maintain it.  How did you come to work with this vendor? We knew we wanted to work with a vendor who had experience building enterprise level websites using modern development frameworks based on PHP. After vetting several agencies that had excellent reviews on sites like Clutch, we settled on using ImageX based on their experience and their project estimate costs. What is the team composition? To scope the project, we worked with the VP of business development manager and a business developer. For the website development, we had a team of 4–5 people, including an architecture specialist, a UI/UX designer, a project manager, a business analyst, and one more person.  Once the project launched, we transitioned to an account management team. We currently work with an account manager and 1–2 developers, depending on our needs.  How much have you invested with them? We’ve spent $220,000–$240,000. The initial project cost around $130,000–$140,000, and the ongoing maintenance costs about $30,000–$35,000 a year.  What is the status of this engagement? We started working together in August 2020, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The site has been very successful; it works as intended and meets our expectations. When we launched, we had a baseline of law enforcement users from the regular site. Since then, the number of users and profiles uploaded to the site have grown significantly.  How did ImageX perform from a project management standpoint? Their project management has been excellent. During the development phase, we did face some challenges connecting APIs built by ImageX to our existing servers. But that was more due to our in-house development team's method of coding the API connection points. ImageX was able to devote additional resources needed to launch the site in December 2020, with more feature launches in 2021 and 2022. Currently, they stay on top of our requests quite well. We met weekly when developing the site and now meet bi-weekly as a part of the support work ImageX does for us. We use Basecamp as our primary tool and Google Sheets to track various items. We also used our internal Jira instance in the past to track other aspects of the project. What did you find most impressive about them? I appreciate that ImageX understands our needs. Their design is really well done and thoughtful, and the technology they chose for it worked with our needs. Moreover, the team is pretty easy to work with, which has been great. Initially, we looked at other offshore companies, but ImageX is in our time zone. We’ve liked benign able to communicate with them without dealing with time zone differences.  Are there any areas they could improve? None to report. --- #### Drupal 8 Upgrade for Life Insurance Software Provider **The Project** - Services: Web Development - Project size: $10,000 to $49,999 - Project length: Sep. 2021 - Ongoing **Project Summary**: ImageX has helped an insurance software firm upgrade their website to Drupal 8. They've rewritten the code from a previous developer and hosted the site on a new server. They've also added PayPal integration. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Senior VP Operations & R&D, InsMark, Inc - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Sep 27, 2022 **Feedback Summary**: The Drupal 8 upgrade has been launched quickly, and the company is impressed with ImageX's quick work. The team's project management approach is outstanding. Their resources communicate closely with the client and always listen to their requirements. Overall, they deliver everything the firm needs.  ""They're very good at completing the work and doing a great job."" **BACKGROUND** Please describe your company and your position there. InsMark, Inc. develops software for life insurance agents and financial planners. I am Sr. VP Operations, R&D - I basically handle all aspects of running the company with the exception of the sales department. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? We had a Drupal 6 to 7 site. It was time to go to 8. The conversion was almost done but it had a lot of bugs and was not ready to launch. I hired a team of Drupal programmers that I heard of at Bad Camp. I was blown away at how poorly that went. I spent two months working with a programmer assigned to my project (complete the upgrade) and the project went nowhere. It was pathetic. I reached out the Acquia thinking that the connection with Dries would help. It wasn't really the server I needed, but the best part about moving to Acquia was finding ImageX. I now love Drupal again! My goals were to finish the upgrade and get the project working properly. As a software company, it's crucial that our website is perfect since it is also a reflection of our own software products. **SOLUTION** How did you select this vendor and what were the deciding factors? I looked online for Drupal strength. I had a great website but felt the programmers out there were unable to do the upgrade. I'm sure it was hard for them to be proficient in Drupal 7 and then start over with Drupal 8. My decision was easy, Ian Whelehan of ImageX was easy to communicate with, understood the situation, and was confident ImageX could help. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The main projects were re-wiring some of the custom work that was done by the prior programmer. We needed to get our site up and running on the new server. As well, we added PayPal to access and a custom user account interface along with critical updates needed to pass PCI Compliance. How many people from the vendor's team worked with you, and what were their positions? Ian has been the project manager. Daniel, Drupal developer. Andre, Drupal developer **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We were able to release the Drupal 8 upgrade quickly after switching to ImageX, and then updgraded to Drupal 9 just as fast! We then had new projects and have had no trouble at all getting the work done. I am very impressed with the entire team I have worked with. They ask great questions and ensure that the work is going to be done accurately. Describe their project management style, including communication tools and timeliness. Project management was above and beyond outstanding. This is the situation I have had that truly has someone managing the projects. Ian has been superior in my experience. He is always a pleasure to talk to, he asks great questions about projects I submit, he is a great coordinator, that is just what comes to mind quickly. I love that no matter what I might need, graphics, Drupal work, server changes, etc. I can count on Ian not only to get someone to help me, but someone good who WILL help me and get the job done right. I have a lot of respect for ImageX and it stems from having Ian in the position that represents the company. Clearly, I appreciate the Drupal programmers too.  What did you find most impressive or unique about this company? Having a project manager that really knows how to satisfy clients. Are there any areas for improvement or something they could have done differently? Not one thing. --- #### CMS Support & Maintenance for Nonprofit Organization **The Project** - Services: Application Management & Support, UX/UI Design, Web Development - Project size: $10,000 to $49,999 - Project length: Sep. 2021 - Ongoing **Project Summary**: ImageX provides CMS support and maintenance for a nonprofit organization’s Drupal community system. They’ve helped with an upgrade from Drupal 7 to Drupal 8. Their tasks also include backend design and coding. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Former Web Communications Specialist, The Carter Center - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 30, 2022 **Feedback Summary**: ImageX has been instrumental to the client’s platform work, and they consistently deliver on requirements. The team excels at project management; they’re communicative and very organized around a task list on Basecamp. Moreover, they’re responsive and have great listening skills. "“ImageX makes an effort to listen to their client’s requests and figure things out.”" **BACKGROUND** Introduce your business and what you do there. I’m a former web communications specialist at The Carter Center, a nonprofit organization. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We needed support for our Drupal online community system. **SOLUTION** What was the scope of their involvement? ImageX provides maintenance and CMS support services for a Drupal platform. Their tasks include backend design and coding. They’ve also helped upgrade the platform from Drupal 7 to Drupal 8.  What is the team composition? The team has four teammates from ImageX, including Purnima (Service Account Manager) and two coders.  How did you come to work with ImageX? We found them through a Google search. We put out an RFP, several companies responded, and ImageX was the best fit for us.  How much have you invested with them? The price is $1,200–$1,300 a month, so the organization has spent $15,000–$20,000.  What is the status of this engagement? We started working with them around September 2021. Although I left the organization, the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  While I worked with them, ImageX played a critical part in my work – I couldn’t have done my job without their support. Moreover, they completed every project I assigned them.  How did ImageX perform from a project management standpoint? Their project management is great; they’re very communicative and make everything easy to understand. During my involvement, they brought in the right people when I needed to talk to someone. I had a weekly meeting with Purnima, and we corresponded through Basecamp. ImageX is very organized around a project task list on Basecamp, which made me confident that we could address each of the issues we had there.  What did you find most impressive about them? ImageX makes an effort to listen to their client’s requests and figure things out. Their communication, responsiveness, and listening skills are outstanding.  Are there any areas they could improve? There was some confusion around billing and invoicing due to the bank transfers between the US and Canada, which they could have handled better. However, this wasn’t a terrible issue; there just was an opportunity to communicate better.  Do you have any advice for potential customers? Keep a task list going because that’s where everybody starts. --- #### Drupal 9 & MariaDB Upgrade for Private University **The Project** - Services: Web Development - Project size: Confidential - Project length: Sep. 2021 - Ongoing **Project Summary**: ImageX provides website support services for a private university. The team has helped the organization upgrade from Drupal 8 to Drupal 9. They've also updated the firm's database to MariaDB version 10.3.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Enterprise Apps & Systems Manager, Samuel Merritt University - Industry: Education - Client size: 201-500 Employees - Review Type: Online Review - Verified **The Review** — Jul 28, 2022 **Feedback Summary**: The upgrades have been successfully done, and the client expressed confidence in the platforms' new features. ImageX's project management style is top-notch. The team facilitates weekly status meetings and keeps to the timeline. Their developers are of high quality and responsive to requests.  ""They have an excellent team and a great service."" **BACKGROUND** Please describe your company and your position there. Samuel Merritt University (SMU) is a private university in Oakland, CA focused on health sciences offering programs such as Nursing, Occupational Therapy, Physical Therapy, Physician Assistant, Podiatric Medicine and much more. It is the only provider of physical therapists, occupational therapists, and physician assistants and is the largest source of nurses in the greater East Bay. I work in the IT department as the Enterprise Apps Manager. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? Due to staff changes, we needed additional help to support our website. We didn't have the in-house expertise required to maintain our website that is built on Drupal. We had to upgrade Drupal from version 8 to 9 and it involved a lot of technicalities. ImageX was hired for these services. **SOLUTION** How did you select this vendor and what were the deciding factors? From a search online on the Drupal site and from internal employee recommendation. We checked with some institutions that had worked with ImageX and got great feedback. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The Drupal 9 upgrade involved having to upgrade our database system MariaDB to version 10.3. ImageX went way and beyond to accomodate this request in a very professional manner when this was not included in the original scope of work or SLA. They had to configure a dev environment of Drupal 9 and with great coordination, they helped us launch this to production. How many people from the vendor's team worked with you, and what were their positions? There were 3 or more from ImageX. Scott -Service Account Manager, Eric - Software Developer, Taras -Sr.Software developer. Excellent team of fine professionals. Scott - super friendly and great in project management. Eric- Technically super strong. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We haven't had a chance to measure the outcomes since there isn't a whole lot of visual differences after the upgrade. However, we are looking forward to implementing the new features of Drupal 9 such as the Layout Builder. Describe their project management style, including communication tools and timeliness. Top class project management style. We had weekly status meetings. They always kept their timelines and were very accomodative of our requests. They have well-versed Drupal software developers. We used BaseCamp for our communications. What did you find most impressive or unique about this company? They were willing to take up challenges and accomodate requests such as Database upgrades which are not usually offered as a service. They went way and beyond. They have an excellent team and a great service. Are there any areas for improvement or something they could have done differently? The only areas for improvement I could think of could be elaboration of steps taken in the processes to accomplish the tasks. --- #### Software Development for Software Company **The Project** - Services: Custom Software Development, Other Design, UX/UI Design - Project size: $200,000 to $999,999 - Project length: Oct. 2021 - Mar. 2022 **Project Summary**: ImageX assisted a software company with developing a software platform for an end client. They had a tight timeline for the project and the vendor was selected for their high caliber knowledge. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Project Manager, Software Company - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Apr 27, 2022 **Feedback Summary**: Nextide’s team is inspiring to work with—a result of their efficient project management style and friendly approach. They resolved outstanding items on time, as well. Overall, their team was friendly, transparent, and budget-friendly.  ""They explained what can be done based on the request considering the budget and the timelines very professionally."" **BACKGROUND** Please describe your company and your position there. I'm a project manager at a company that has 3 locations across British Columbia **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? We had a request from a client to develop a new platform integrating several services. We needed to think outside of the box to find the best solutions for this project. Due to the high profile of this project and the tight timelines we decided to hire ImageX for their high caliber knowledge and professionalism. **SOLUTION** How did you select this vendor and what were the deciding factors? I heard of ImageX before and their work is parallel to none. This project was the highest profile project for us and I needed to be confident that the project will be managed properly with the best outcome. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The design was done in house while the development was done in Drupal. ImageX did a thorough discovery with their business analyst which was very valuable as this is a new platform that we were inventing. They then continued with a mock app that the client could see and share with their stakeholders to get more fundings. ImageX took the project and completely managed the phases with consultation with us and the client to meet the tight deadlines and MVPs. How many people from the vendor's team worked with you, and what were their positions? There were a lead developer, business analyst, project manager and QA that were dedicated to the project. Other resources depending on the phase that we were in were put on the project. We met the entire management team at the beginning of the project who helped us map the deliverables and resources needed to meet the requirements on time. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We were able to meet the timeline which was challenging. ImageX had weekly meeting with us and the client to resolve any outstanding items on time as well shift focus based on client needs. Describe their project management style, including communication tools and timeliness. The project management style was inspiring to us all. They met with us weekly to show progress as well weekly reports on budget vs outstanding items. What did you find most impressive or unique about this company? The whole team that worked with us was available to us for inquiries as well as giving us suggestions for our clients demands. The team was friendly and did not say no to anything we asked. They explained what can be done based on the request considering the budget and the timelines very professionally. Are there any areas for improvement or something they could have done differently? The quality and deliverables were above and beyond my expectations. --- #### Web Dev & Design for HIV-Prevention Nonprofit Organization **The Project** - Services: Web Design, Web Development - Project size: $50,000 to $199,999 - Project length: Feb. 2021 - Mar. 2022 **Project Summary**: An HIV-prevention nonprofit organization hired ImageX to develop an informational site for one of their products. The site had to meet strict regulatory requirements and provide information about the product. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Communications, HIV-Prevention Nonprofit Organization - Industry: Other industries - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 25, 2022 **Feedback Summary**: ImageX’s multidisciplinary team was instrumental in effectively developing a visually pleasing site that met the strict requirements. They were extremely organized and transparent, helping keep the project on budget and on time. Additionally, they brought great ideas to the table. "“They had great feedback and ideas, and they showed a high level of commitment and enthusiasm about the project.”" **BACKGROUND** Introduce your business and what you do there. I’m the VP of communications at a nonprofit organization dedicated to developing HIV prevention products for women and other technologies that they can use to protect their sexual and reproductive health. We also provide them with access to our products when most urgently needed. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We were creating a site for the Dapivirine vaginal ring, one of our lead products. This product has pharmacovigilance monitoring as a regulatory requirement, so we needed a website designed to provide medical information on that product to consumers and healthcare professionals by country-specific regulatory requirements. **SOLUTION** What was the scope of their involvement? ImageX helped us design and develop the website we needed. It provides information about the ring according to each country’s regulatory requirements, which vary. It also guides users on reporting safety issues, adverse effects, or any product complaints. Additionally, it provides healthcare professionals and product users with educational tools like user guides and healthcare provider guides to minimize the risks associated with using and prescribing the product. ImageX provided us with web development services in all areas, from start to finish. For its design, they took into consideration the UX and our various regulatory requirements. This was a challenging task because the site needed different entry points for consumers from each country, considering the audience, depending on whether the user was a consumer or a healthcare professional. Although the site was very simple and had only a few pages, those had to be different for each country and audience. Once they finished the site, they provided us with training so that we knew how to use it. What is the team composition? We worked with 5–6 people from ImageX, including developers, UI/UX designers, and technical people. How did you come to work with ImageX? We were already working with ImageX to develop our organization’s primary website, and given that we had a very positive experience, we continued working with them. How much have you invested with them? We spent roughly $80,000. What is the status of this engagement? We worked together from February 2021–March 2022. However, we still use ImageX for website maintenance purposes. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  ImageX was great to work with. They proved to be congenial and very smart, and they assembled a great team to work on different areas of web development. Additionally, they asked us the right questions and provided great ideas for the site design. Ultimately, the site was very visually pleasing, and it effectively met our needs. How did ImageX perform from a project management standpoint? ImageX’s project management was great. They met with us regularly and kept us on schedule, which was very helpful. Additionally, they were very organized and efficient overall. ImageX used a sort of tools to manage information, like Basecamp and spreadsheets. They were also very transparent about what they were doing and helped us know what we needed to do to ensure that the project was kept on budget and on time. What did you find most impressive about them? The quality of Imagex’s team distinguished them from others. Each team member had something to contribute to the project, and they were very organized in letting us know who we needed to reach out to and when. They were also very organized in providing feedback and meeting with us to ensure that the project maintained momentum. Additionally, they had great feedback and ideas, and they showed a high level of commitment and enthusiasm about the project. Are there any areas they could improve? I can’t think of anything they could’ve improved on; the project went very well. Do you have any advice for potential customers? Take advantage of everything that ImageX has to offer; they’re very available and answer every question you have. Additionally, ensure that you understand every part of the project and know exactly what you need to do at every step. --- #### Website Development & Design for Nonprofit Organizations **The Project** - Services: Custom Software Development, Web Development - Project size: $200,000 to $999,999 - Project length: Dec. 2018 - Ongoing **Project Summary**: ImageX provides web development for a Drupal website and a Personify customer data platform. They've also performed SEO services and UX integrations, as well as vision consulting.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Web Manager, Marlene Meyerson JCC of Manhattan - Industry: Other industries - Review Type: Phone Interview - Verified **The Review** — Apr 19, 2022 **Feedback Summary**: Currently handling website updates, ImageX has received unanimously positive comments based on their work on both platforms. Their ability to deliver new insights into customer behavior prevents client and digital stagnation. They are a responsive, organized partner using industry standard tools. ""Our customer base is happy with all the results. ImageX has been very helpful." " **BACKGROUND** Introduce your business and what you do there. We create opportunities for people to connect, grow, and learn within an ever-changing Jewish landscape. We have a fitness center, pool, and over 100 programs every year. I’m the web manager who oversees all our web projects. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We wanted to redesign our website to increase traffic and user engagement. **SOLUTION** What was the scope of their involvement? Jack (Owner) worked with us to identify and sort out pain points with our customers by integrating Drupal with our community experience platform. Currently, they’re responsible for all Drupal updates to our main website. They also troubleshoot integration problems on Personify, the platform where we store customer data. Finally, ImageX provides SEO and UX integrations, as well as helps us identify our visions. They’ve also been helpful in regards to organizing our content. What is the team composition? Right now, we’re working with Richard (Service Account Manager), our project manager and Simon (Lead Developer). How did you come to work with ImageX? They were selected by my predecessor, mostly on the basis of their work with the YMCA and their ability to integrate with community experience platforms. How much have you invested with them? Our budget is around $250,000. What is the status of this engagement? We’ve been working together since December 2018. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  Based on our website feedback form for both platforms, our customer base is happy with all the results. ImageX has been very helpful in pushing us out of our internal jargon and making out sites more logical for first-time users. How did ImageX perform from a project management standpoint? We have weekly meetings involving Richard and our senior data director. They primarily use Basecamp for communication. They’re very responsive, especially over urgent email requests. What did you find most impressive about them? They’re the only provider Are there any areas they could improve? I can’ think of anything right now. Do you have any advice for potential customers? Be explicit and transparent about data systems and legacy connections and how your functionality plays into them. This will help ImageX map out the best way of solving your problems. --- #### Web Dev & SMM for Nonprofit Organization **The Project** - Services: Social Media Marketing, Web Development - Project size: Confidential - Project length: Jan. 2019 - Ongoing **Project Summary**: A nonprofit organization hired ImageX to provide web development and SMM. Their efforts also include SEO and paid search ads. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Associate of Communications & Dev, Air Force Aid Society - Industry: Other industries - Client size: 11-50 Employees - Review Type: Phone Interview - Verified **The Review** — Apr 4, 2022 **Feedback Summary**: ImageX has been doing a great job of taking care of clients' requests, even if they go beyond their expertise. Their time management and communication abilities are key to a solid project management experience. The team also praises their efficiency in explaining the process to them "''They do an awesome job providing us with the best services and information.''" **BACKGROUND** Introduce your business and what you do there. I’m the communication and development associate of a nonprofit organization; we provide assistance and other types of community programs for spouses and dependent children of the Air Force airmen. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We needed help with website development for our organization. **SOLUTION** What was the scope of their involvement? ImageX developed our website and is currently helping us with paid search ads, SMM, and SEO. What is the team composition? We mainly work with two members of their team, including web and SEO specialists. What is the status of this engagement? We started working together in January 2019, and the engagement is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They’ve always been on time to get my requests done. Their team also does a great job of explaining things to me — even when they have never done something before, they’d call their advanced team to see how to do things properly. Overall, the partnership has been successful, and I enjoy working with them because they’re very self-sufficient, and I don’t have to handhold them through the processes. How did ImageX perform from a project management standpoint? In terms of tools, we use Basecamp, and we post our requests there. We also have a select amount of hours per month, and their team does a great job managing them and letting us know when we’re going under or over them. We also have good communication through Google Meet biweekly meetings to see how we’re doing. What did you find most impressive about them? Their timeliness and efficiency in explaining things that we don’t understand are outstanding. Overall, they’re a great team, and I’d like to continue working with them as much as possible. Are there any areas they could improve? I don’t think there’s anything they can improve on — they do an awesome job providing us with the best services and information. Do you have any advice for potential customers? Come in with a plan; sit down with your team to determine what you need and create a plan before reaching out to ImageX. That way, they’ll be able to assist you better in what you want. --- #### CMS Management for Nonprofit Organization's Website **The Project** - Services: Custom Software Development, Web Development - Project size: $10,000 to $49,999 - Project length: Jan. - Feb. 2022 **Project Summary**: ImageX worked for a nonprofit organization to update their website's CMS. They created a test environment that housed a clone of the client's website, pushed each update, and moved into a testing phase. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Web Designer & Developer, YMCA of Central Ohio - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Mar 30, 2022 **Feedback Summary**: ImageX boosted the speed of the website's CMS, fixed all the bugs and broken features, and improved the UX. The client was impressed with the team's project management, allowing them to deliver high-quality work with a quick turnaround time. ImageX also hosted weekly meetings to update the client. ""The entire experience with them was seamless."" **BACKGROUND** Please describe your company and your position there. YMCA of Central Ohio provides the community of Columbus with a range of wellness and fitness related facilities and services. I am their web designer / developer. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? Our website's CMS was not updated since its first install about 5 years ago. We were around 13 updates behind the current version and the complexity of the updates was beyond us. We hired ImageX to get our site up to date. **SOLUTION** How did you select this vendor and what were the deciding factors? We knew ImageX was a preferred company to work with for those using the OpenY distribution of Drupal and they have been around from the start of this distribution. Members of their team had immense knowledge of the CMS, so it only seemed logical to go with them. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. It was, overall, a pretty straightforward project. The team created a test environment which housed a clone of our website. Over the course of a month or so, they were able to push each update successfully then move into a thorough testing phase. They then let us do some testing of our own and made whatever changes we desired. We had also realized a significant amount of content was posted to our live site while the test site was being worked on, so we had them take the necessary steps to import our newer content to the test site. We then completed our testing and they made the site live without any issues. How many people from the vendor's team worked with you, and what were their positions? We mainly worked with the team's service account manager but had some communications with their technical product consultant and one of their main developers. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Our site was in rough shape before the update. Broken features, elements no longer displaying properly or at all, annoying bugs with annoying workarounds, and a general feeling of our site being held together with sticks and tape. After the updated site was made live, there was a noticeable speed increase in how the CMS operated. Additionally, all of the bugs and broken features were fixed, which ultimately saves us time when creating and editing content. Users on the site also were able to experience faster navigation, as our breadcrumbs were working again. Describe their project management style, including communication tools and timeliness. We met virtually each week to discuss how the project was going and to see if we had any questions or other concerns. We found their work on the project to be rather quick and of high quality. Everyone we communicated with was very helpful and friendly. We truly felt our site was in good hands. Any questions we had were answered shortly after asking. What did you find most impressive or unique about this company? We found their quick turn around and friendly communications to stand out the most. We really felt supported and the efficiency of their project management has certainly left an impression. Are there any areas for improvement or something they could have done differently? Our team honestly has no complaints of any kind. The entire experience with them was seamless. --- #### Web Development for College **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Jan. 2021 - Feb. 2022 **Project Summary**: In an attempt to improve their old website, a college hired ImageX to update it with a student-friendly UX. The vendor was hired for their vast experience in the education space and reasonable pricing. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 4.0 **The Reviewer** Director of Marketing & PR, Evergreen Valley College - Industry: Education - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Dec 21, 2021 **Feedback Summary**: Although the project hasn't been formally launched yet, the client is happy with ImageX's outputs. They have a smart, thoughtful, and intentional process that has added to their business. Overall, they have done a good job on their key deliverables to date. ""ImageX has done a very good job delivering on the key deliverables to date."" **BACKGROUND** Please describe your company and your position there. I am the Director of Marketing & PR at Evergreen Valley College in San Jose, CA **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? Our website was more than 7 years old and had become a "Hoarder's Paradise." We hired ImageX to help us develop a custom, student-friendly and clean website. **SOLUTION** How did you select this vendor and what were the deciding factors? We interviewed 3-4 companies and selected ImageX because of their vast experience in the education space, reasonable pricing and relevant experience on staff. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. We had a discovery session to set goals and timelines and then there were many milestones along the way including review and approval of designs as well as content site maps and wire frames. How many people from the vendor's team worked with you, and what were their positions? A project manager was our main point of contact once the project officially started and we were handed off from the sales team. In addition, we worked closely with the lead designer, and content specialist to make sure all aspects of the site were in alignment. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? Our site has not yet formally launched yet but the process has been smart, thoughtful and intentional. ImageX has done a very good job delivering on the key deliverables to date. Describe their project management style, including communication tools and timeliness. We had been meeting weekly with the project manager as well as other milestone meetings with key members of the ImageX team and EVC team. What did you find most impressive or unique about this company? The expertise especially in the education space on areas such as Guided Pathways has been very valuable, especially as we have had to "sell" this internally among our constituency groups. Are there any areas for improvement or something they could have done differently? We had some initial rough areas that needed to be ironed out, especially around the scope of the project that we signed off on and what was delivered, along with some additional costs we weren't anticipating. --- #### Drupal 8 Migration for Educational Institution **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Dec. 2019 - Ongoing **Project Summary**: ImageX is migrating an educational institution’s website from Drupal 7 to Drupal 8. They’ve transitioned 10,000 pages to the new platform, updated the site’s custom core modules, and did frontend UI design.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director, Claremont McKenna College - Industry: Education - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 22, 2021 **Feedback Summary**: ImageX has successfully delivered a well-designed product that exceeded the client’s expectations. They’ve facilitated a smooth process through a communicative and collaborative approach. Their outstanding project management and customer service skills complement their technical expertise.  ""I’ve enjoyed working with them. They are kind, polite, and dedicated."" **BACKGROUND** Introduce your business and what you do there. I’m a director at Claremont McKenna College, a higher education institution.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We had an outdated CMS, and we needed help migrating our website to a better platform and adding some custom features and modules.  **SOLUTION** What was the scope of their involvement? Image X is migrating 10,000 pages from our website from Drupal 7 to Drupal 8. They’re also updating all of the custom core and contributed modules on our site. Additionally, they’ve installed Layout Builder and did some frontend UI design work.  ImageX has also created a custom registration system for one of our colleges that will be used by our speakers, students, faculty, and staff. The development is ongoing, but we’re currently wrapping up. What is the team composition? I work with Brent (Executive VP), Alexander (Technology Director), Bjorn (Digital Experience Solutions Director), Dmitry (Senior Software Developer), Travis (Portfolio Director), Matt (Design Director),  How did you come to work with ImageX? ImageX reached out to me, and we talked for about six months. I researched their past work and found that their references were very satisfied with their work. Ultimately, we chose to work with ImageX because they had an amazing staff, project managers, and developers.  How much have you invested with them? We’ve spent close to $200,000. What is the status of this engagement? We started working together in December 2019, and it’s ongoing.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  ImageX has always delivered a well-designed product. From a technical perspective, its functionality exceeded our expectations. The process is going flawless; there have been a few minor hiccups, but they’ve been able to fix them.  How did ImageX perform from a project management standpoint? ImageX is excellent at project management. They’ve always communicated about our schedule and budget. They’ve reported any concerns in advance so we can prepare. They do live demos of their output, and they follow up with us. Regardless of whether it’s an easy or difficult conversation, they are great to work with.  Our project manager sets clear goals, and they report budgeting deliverables. We always know where we are in the process since they are responsive. If we have a problem, we’ll just submit a ticket, and they will fix it in a matter of hours. We use Basecamp and Jira to collaborate.  What did you find most impressive about them? I’ve worked with many agencies before, but ImageX is just one of the best partners out there. From project management to designers to developers, I’ve enjoyed working with them. They are kind, polite, and dedicated — they’ve delivered and exceeded our expectations.  Are there any areas they could improve? I can’t think of anything.  Do you have any advice for potential customers? Listen to the experts at ImageX — they have a really experienced team. They have a lot of knowledge, expertise, and insight that can save you money — they have an efficient way to organize a project. Their team understands the process from beginning to end.  Understand what they have to say and offer. They’re an incredible team to work with. --- #### Website Overhaul for Youth Organization **The Project** - Services: Web Design - Project size: $10,000 to $49,999 - Project length: Feb. 2021 - Ongoing **Project Summary**: A youth organization has hired ImageX to revamp their outdated website using Open Y as the platform. This involves improving the site's UI/UX design, information architecture, content, and features. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing, YMCA of Northwest North Carolina - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Nov 3, 2021 **Feedback Summary**: ImageX has successfully delivered and launched a new website that met the client's needs. The feedback from customers has been positive, too. ImageX leverages their knowledge and expertise to produce quality work, and their personable and accommodating attitude makes them a delight to work with. ""The knowledge and insight they've brought to the table are impressive."" **BACKGROUND** Please describe your company and your position there. I am the Director of Marketing for a large YMCA Association. We have 14 branches and an overnight camp. We run hundreds of classes and programs for the whole family. Our goals are to prepare youth and teens to succeed, strengthen and support families, develop caring communities, and encourage and inspire healthy living. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX? Our website was outdated and needed a massive overhaul for the benefit of members, program participants, and staff. We wanted to start from scratch and when we decided to jump in with Open Y we knew we needed a partner that had Open Y experience. **SOLUTION** How did you select this vendor and what were the deciding factors? We created an RFP and met with several companies that had been recommended as Open Y partners. We deliberated and decided to go with Image X. Describe the project in detail and walk through the stages of the project. The primary goals of the project are to: Improve the overall experience, design, and information architecture to achieve organizational goals and speak more effectively to key audiences. Attract and convert prospective members, families, donors, and other constituents. Enhance communication through improved content and features. Leverage Open Y to ensure the site is easy to update, maintain, and improve over time. Setup and launch Virtual Y. How many resources from the vendor's team worked with you, and what were their positions? I would estimate we worked primarily with 4-5 people: an Account Manager, a designer, developers and programmers, and QA **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? We just launched the new site, but overall the feedback has been incredible so far. Both from employees and customers. Everything works as it's supposed to and it looks fantastic. No metrics yet as it's so new. How effective was the workflow between your team and theirs? I've never worked on a big project that was as well organized as this one. We used Basecamp for all communication, which made referencing things easy. Plus weekly zoom calls kept everything on track. Everyone was incredibly personable and easy to work with. If we got a little behind (which was always because of us not them) they were understanding and helpful about getting us back on track. What did you find most impressive or unique about this company? The knowledge and insight they've brought to the table are impressive. But even more than that, just being super easy to work with and just plain good at their jobs was such a gift. If anything ever went wrong, there were never any excuses, they were very upfront and honest and just got the job done. Are there any areas for improvement or something they could have done differently? Nothing could have been improved, I don't have one complaint. --- #### Web Redesign for Electricity Marketing Subsidiary **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Dec. 2019 - July 2020 **Project Summary**: ImageX was tasked with redesigning a electricity marketing subsidiary's website. The client wanted to present information in a simple manner while improving their overall user experience. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 4.5 - Willing to Refer: 5.0 **The Reviewer** Sr. Business Analyst, Electricity Marketing Subsidiary - Industry: Utilities - Client size: 51-200 Employees - Review Type: Online Review - Verified **The Review** — Oct 15, 2021 **Feedback Summary**: ImageX took their time to understand the client's goals, assumptions, and constraints throughout the project. They had an excellent project management that met their expectations, as what became evident through their discovery and design process. They also met regularly throughout the testing phase. ""They met their deliverables and communication was clear and timely."" **BACKGROUND** Please describe your company and your position there. I am a Senior Business Analyst in a medium sized company. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? Our website was created over 10 years ago and it had too much information presented within an outdated layout. We wanted to redesign the website to attract candidates for recruitment, market our company's products and services, showcase new branding, and improve overall user experience. **SOLUTION** How did you select this vendor and what were the deciding factors? We searched online for web designers and developers in our area, and shortlisted 10 candidates. After reviewing their responses to our proposal and onsite interviews, we selected the candidate based on their experience, design methodology, technology, and budget. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. We started with conducting Focus Groups, then held Discovery sessions to help drive the design. Key deliverables included Information Architecture, wireframes, and fully functional website using Drupal. How many people from the vendor's team worked with you, and what were their positions? We worked with a project team consisting of a project manager, designer, BA, developer, and QA. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We received very positive feedback from external clients / partners, and internal staff. Describe their project management style, including communication tools and timeliness. The project management was excellent. We had weekly status reporting and meetings, and daily check-ins during the development / testing phase. They met their deliverables and communication was clear and timely. What did you find most impressive or unique about this company? They really listen to what their client(s) have to say about the website's requirements and expectations. This was especially evident during the Discovery and Design process, where they spent time to fully understand our goals, assumptions, and constraints, and listened to our feedback. Also, their post-implementation support has been excellent. They are very responsive to security related patching, and always maintain clear communication on status of bug fixes / enhancements. Are there any areas for improvement or something they could have done differently? We ran into a couple of technical issues during the development / testing phase. The issues were resolved, but were surprised that they come up since our webpages are fairly straightforward and as per design. --- #### Web Redesign & Maintenance for Manufacturing Company **The Project** - Services: Web Development - Project size: $200,000 to $999,999 - Project length: Jan. 2014 - Ongoing **Project Summary**: ImageX handles ongoing web redesign services for a manufacturing firm. They are helping the client migrate their site from Drupal 7 to 9. They also provide maintenance efforts when needed. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Strategic IT & Marketing Manager, US Micro Products - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 15, 2021 **Feedback Summary**: Thanks to ImageX's efforts, the client has noticed an influx of new quality leads. The team communicates biweekly via Basecamp and email, and they continue to impress with their strong adherence to delivering quality work. The client has no complaints about their performance. ""We have been very pleased with their work, which is why we continue to work with them for so many years."" **BACKGROUND** Please describe your company and your position there. US Micro Products manufactures engineered LCD displays for several major companies. My role in the company is to lead the marketing efforts, including our online presence which includes the website and internet ads. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? We initially hired ImageX to do a website redesign using the existing backend. Throughout the years we have worked with them on multiple projects, both on the front and back end, as well and online advertising. Our main goal was to have a trusted partner that could help us develop and maintain our website without having to micro-manage them and that delivers high quality results. **SOLUTION** How did you select this vendor and what were the deciding factors? We had gotten burned in the past with hiring freelancers, so we decided to try working with an agency. We interviewed multiple agencies. I had multiple people recommend ImageX and when I met with Glen (the CEO) at DrupalCon I knew that they were the right fit for us. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. They have developed multiple iterations of our website using Drupal 7, Google Ads, and LinkedIn ads. We are planning a complete update and redesign of our website to Drupal 9. How many people from the vendor's team worked with you, and what were their positions? Ian (our Project Manager) has been our main point of contact for the past couple of years. He is such a joy to work with and is very responsive, patient, kind, and understands and communicates our requirements in a concise manner. Richard (Sr. Digital Strategist) has been another person that I have worked with on a regular basis. He is very knowledgeable, understanding, and has been really helpful in regards to our digital strategy. Everyone that I have had interacted with from Glen (the CEO) to Ian (our PM) and everyone in between has been a pleasure to work with. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We have noticed an increase in the quality and number of incoming leads. Describe their project management style, including communication tools and timeliness. We have biweekly check-in meetings with our PM and communicate in between through Basecamp and email. What did you find most impressive or unique about this company? The quality of the people and the work. Are there any areas for improvement or something they could have done differently? We have been very pleased with their work, which is why we continue to work with them for so many years. --- #### Retail Store System for Management Consulting Company **The Project** - Services: Web Development - Project size: $200,000 to $999,999 - Project length: Jan. 2016 - Ongoing **Project Summary**: A management consulting company needed a vendor to provide complex web development services that will also integrate with the IT infrastructure of one of their clients. They hired ImageX for the project. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Operations Manager, Management Consulting Company - Industry: Other industries - Client size: 1-10 Employees - Review Type: Online Review - Verified **The Review** — Oct 13, 2021 **Feedback Summary**: The system that the Imagex team developed is now being used by over 60,000 users and provides valuable feedback and insights to the company's client who are quite happy with the result of the project. The company appreciated the team's speed and quality during their time working together. ""They have been very responsible and have been able to handle very aggressive deadlines."" **BACKGROUND** Please describe your company and your position there. I am the Operations Manager for a management consulting firm. In this capacity I am also the Technical Project Manager for a large IT client of ours who has contracted with us for consulting and web development services. We have used ImageX as our development partner throughout this large, multi-year project. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? We hired ImageX for web development services. This particular project has required complex web development and tight integration with the client's IT infrastructure and other systems, and our goals were to be able to meet all of the client's demanding requirements, which ImageX has done a great job of achieving. **SOLUTION** How did you select this vendor and what were the deciding factors? We were originally referred to ImageX by Acquia when we asked them for Drupal developer recommendations, approximately 10 years ago now. We liked their detailed estimated and were very satisfied with their initial work for us, so much so that we have continued to use ImageX as our development partner on all of our consulting clients ever since the initial referral. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. This project required web development and IT integration from ImageX. They were provided wireframes from our in-house designer and were responsible for implementing the complex web site that we designed for this client. Technologies included Drupal, PHP, and Javascript. How many people from the vendor's team worked with you, and what were their positions? Between 2 and 5. A project manager, a lead developer and other developers as needed. Typically we worked with the project manager and the lead developer, but at busy times additional developers would be brought in to the team. **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? This major client of ours is very happy with ImageX's work. The system they developed is actively used by over 60,000 users and provides valuable feedback and insights from the field to the client. Describe their project management style, including communication tools and timeliness. Style is hands-on with regular check-ins. Tools include regular stand up meetings, Slack for quick communications, Jira for development work, email. What did you find most impressive or unique about this company? They have been very responsible and have been able to handle very aggressive deadlines. We and this client appreciate both the speed and quality of the dev work provided by ImageX. Are there any areas for improvement or something they could have done differently? No, we are completely satisfied with ImageX's work for us. --- #### Web Dev, UX & Business Analysis for Semiconductor Company **The Project** - Services: Business Consulting, UX/UI Design, Web Development - Project size: $1,000,000 to $9,999,999 - Project length: Apr. 2013 - Ongoing **Project Summary**: ImageX provides web development services for a semiconductor company. Among other things, they’ve worked on Drupal web migration, development, and upgrade, as well as with UX design and software architecture. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Corporate Website Manager, Semiconductor Company - Industry: Other industries - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — May 26, 2021 **Feedback Summary**: ImageX’s development is of high quality, and the site has gotten positive customer feedback thanks to their great UX design work. The team is open and direct, and they’re great at meeting deadlines. Clients can expect a communicative partner capable of hitting all the targets. "“ImageX continuously delivers what we’re looking for — they’re hitting their commitments.” " **BACKGROUND** Introduce your business and what you do there. I’m the corporate website manager for a semiconductor company. We have over 20,000 employees and perceive around $7 million in revenue. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We hired ImageX to help us with several things, mainly focused on web development. **SOLUTION** What was the scope of their involvement? ImageX helps us with Drupal web development, UX consulting, and business analysis, which is around creating specifications for new functions on our site. Our website isn’t an e-commerce site, but they’ve also helped us design our product pages. One of their main involvements was around Drupal site migration and upgrade, as well as with a lot of development. ImageX has also provided us with software architecture services, defining features on our website for product searching. We’ve been working with them for over eight years now, so there have been a lot of projects on which we’ve worked together. The site is so big, and they’ve done so much work that it’s difficult to recap it all. What is the team composition? Throughout our engagement, we’ve worked with around 12 people from ImageX. Originally, we started working with their owner, and we’ve worked with the VP of business development and the VP of technology. We’ve also worked with lead developers, Drupal developers, business analysts, a UX designer, an analytics person, and a project manager. How did you come to work with ImageX? Back then, ImageX had a strong presence in the Drupal community, so their expertise in Drupal is what originally attracted us to them. How much have you invested with them? We’ve spent around $1 million. What is the status of this engagement? We started working together in April 2013, and the engagement is ongoing. We plan on continuing working with them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’re always looking to have the best UX for our industry, and ImageX continuously delivers what we’re looking for — they’re hitting their commitments, and the quality has been good. From a customer standpoint, the website has gotten positive feedback. How did ImageX perform from a project management standpoint? Communication has been great. When we ask them for certain work to get done, it gets done on time. What did you find most impressive about them? Communication is one of ImageX’s strengths — they’re very open and direct. Are there any areas they could improve? ImageX is a smaller consulting agency. Working for a large company like ours has caused them to go through growing pains. As they take on larger enterprise customers, they’re going to need more resources available to support them, and that is going to require adaptation. Do you have any advice for potential customers? Put out all your requirements upfront. With web projects, the scope tends to grow, and you tend to want new things later on. The more you can define what you need upfront, the better the engagement is going to be. That way, they’ll be able to design and build the project around that. When things change is when schedules get pushed out. --- #### Web Dev & Design for Higher Education Institution **The Project** - Services: Other Design, Web Design, Web Development - Project size: Confidential - Project length: Dec. 2018 - Aug. 2020 **Project Summary**: ImageX redesigned a large university's financial information platform. The two-phase, nearly two-year-long project featured customer interviews to establish user needs and a Dreamweaver to Drupal 8 migration.  **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Dir of Financial Learning Solutions, Stanford University - Industry: Education - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — May 14, 2021 **Feedback Summary**: The site launched with a low usage-to-issue ratio, as well as adherence to both the timeline and budget. ImageX is praised for their efficient use of technology for both collaboration and technical development. Their personable, mid-sized team made them ideal for a long-term, complex engagement.  ""While the search process was exhausting, we had fun with ImageX; they’re good people." " **BACKGROUND** Introduce your business and what you do there. I am the director of financial learning solutions at Stanford University. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? I hired ImageX to redesign a very large and complex university website. The Gateway to Financial Activities website (aka Fingate) is an essential platform for information dissemination to staff, faculty, students, and suppliers in support of executing financial activities efficiently, correctly, and within policy. Fingate is a high-traffic website averaging 1,500 user sessions and 5,000 page views per day. The overall site design hadn’t changed since the initial release in 2007, and web technology has dramatically changed since then. The original site, built in Dreamweaver, had reached its limit in terms of ease of site maintenance and adding new features due to its magnitude. It didn’t support robust analytics, industry tools for search engine optimization, or rapid feature development either. Additionally, the lack of a database-driven system presented challenges and risks for managing more than 1,000 pages of complex content. A 2018 client satisfaction survey validated that Fingate was no longer meeting the needs of campus users. We hired ImageX to help us redesign and build the site using Drupal 8.    **SOLUTION** What was the scope of their involvement? The redesign of Fingate was divided into two phases. Phase one was discovery and design, and phase two was development and implementation. ImageX was our partner throughout both phases, providing a dream team that stayed with us throughout the 20-month long project. Phase one included user-centered discovery and design activities (led by ImageX), content planning (led by us), and phase two definition. It was comprised of five user studies with more than 60 participants representing 17 Stanford business units. After budget planning and approval, phase two included Drupal development (led by ImageX), content development (led by us), user testing, site launch preparedness, and launch. A large part of phase two was porting the content from our old site, and we determined the pace of that work, resulting in a longer timeline compared to phase one. What is the team composition? We worked with a number of people including Brent (Account Manager), Samantha (Technical Project Manager), Laura (Director of Digital Experience), Mahya (Lead UI/UX Designer), Bryan (Lead Drupal Developer), and Richard (Sr. Digital Strategist). How did you come to work with ImageX? ImageX was first recommended to us by a third party. We were working on a small Drupal implementation project with another vendor that went off the rails, so we engaged ImageX to help us finish the build. We were very impressed with their Drupal technical expertise. When we went through the proposal process, I reached out to another company, as well as to my internal web team for guidance on vendor selection, and their advice proved itself. ImageX was larger than the 1–2 person shops without a lot of expertise or Drupal-certified engineers, which was a big selling point, but they weren’t so large as to be uncomfortable. We received 12 responses to our proposal, and while other vendors presented better than ImageX, we took extra time to vet them. Some of the other vendors came off as only providing smoke and mirrors. What is the status of this engagement? Phase one started in December 2018 and concluded in April 2019 as planned. Phase two started in August 2019 and concluded in August 2020 as planned. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  In terms of success factors, we went live with absolutely zero downtime. We usually average 5,000 page views a day and 1,400 users. On day one, we had 10,000 page views. In the first 30 days, we had 40 contacts (questions, issues, and feedback) and that low number spoke highly to me. It wasn’t 40 issues; some were questions. It was like a non-event, and I think that speaks highly to the quality of the transition. ImageX partnered with us to develop a robust set of KPIs and Success Measures. One measure of success was quantified in the results of a pre- and post-launch survey. How did ImageX perform from a project management standpoint? The ImageX project manager kept us on track via regular project status meetings, Basecamp communications, and RAID logs. Their team used Smartsheet to host the project plan, which we use internally. Basecamp was very helpful throughout. One of the things that I really valued was that ImageX used all the right tools, and we had all the right protocols to manage the work with them. We had our own internal project manager for everything that we needed to do, and our project manager worked very closely with theirs. When it came time to share design mock-ups, they used a whole suite of tools in tandem with us, and it worked quite well. They leveraged those while hosting one-on-one user demonstrations, as they captured everything that was necessary. What did you find most impressive about them? They have great skills, and it was very easy to work with them. We felt like one project team. If you are going to embark on a 20-month long project, then you want to like your service provider. While the search process was exhausting, we had fun with ImageX; they’re good people. Breaking the project up into two phases was very smart for us and smart for ImageX because we really knew what we were building by the end of phase one thanks to the focus on scoping phase two. Are there any areas they could improve? The only part they could have done a better job on was selling themselves and their capabilities. In the RFP process, they didn’t say too much about their user-centered design approach, and we didn’t have any experience with it. Because we liked them so much, however, we dug into their offer and gained confidence that they could accomplish the entire project. I have nothing else but great things to say about them. Do you have any advice for potential customers? Remain engaged with them. They were present, and we took advantage of that. People sometimes assume that the vendor is going to do everything for them, but we knew going in that we were going to play a very important role. We stepped up to the plate and took responsibility for the tasks we needed to, like content development. Establish clear roles and responsibilities for what each side is going to do. Projects like ours oftentimes fail because there aren’t clear roles and responsibilities for all the different deliverables. Remain engaged with them and take advantage of their presence. --- #### Website Update & Maintenance for Youth & Adults Nonprofit **The Project** - Services: Application Management & Support, Web Development - Project size: $10,000 to $49,999 - Project length: July 2020 - Ongoing **Project Summary**: ImageX was brought on board by a youth and adults nonprofit organization to update and maintain their website. The goals of the project include membership facilitation, high-quality UX provision, and more. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Group Vice President, YMCA of Greater Dayton - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Online Review - Verified **The Review** — Apr 3, 2021 **Feedback Summary**: ImageX delivers a spectacular service overall, leading to a decrease in bounce rates and an increase in engagement and online sales. The team administers exceptional project management and communication methods. Their expertise in their field is astounding. So far, the client is impressed. ""I have been most impressed with the knowledge and insight from the staff team assigned to our account."   " **BACKGROUND** Please describe your company and your position there. I am the Vice President leading Marketing and Communications for the YMCA of Greater Dayton. Since 1870, the YMCA of Greater Dayton has contributed to the lives of hundreds of thousands of boys and girls, and men and women of all ages, races, religions, and economic backgrounds. We are a not-for-profit organization with the unique opportunity to touch the lives of infants through seniors throughout the Miami Valley. With twelve facility locations and numerous program sites throughout Montgomery, Greene, Preble, Auglaize, Mercer and northern Warren Counties, as well as YMCA Camp Kern, a large year round resident camp located in Warren County, the YMCA of Greater Dayton serves approximately 200,000 people annually through membership and programs. We provide programs for youth and adults, swimming, gymnastics, aquatics, sports programs as well as child care, preschool education, and summer day camps. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX? The focus of our work with ImageX is to partner with a full-service digital agency that will work with the YMCA of Greater Dayton to update and manage our existing daytonymca.org website, developed on the OpenY platform using Drupal, that integrates seamlessly with our current CRM/ecommerce platform (Daxko). The vision of our website is to be on the cutting edge of OpenY website technology that creates an amazing user experience for our members and guests. What were your goals for this project? The facilitation of acquisition and retention of memberships through any and all digital connection points, including but not limited to, web, apps, and kiosks. To ensure that our members and potential members experience an inviting and cutting edge digital experience when visiting the YGD website. This is accomplished by ensuring that Security updates, Drupal Core updates, Upgrades to the latest versions of Open Y, roadmap execution where budgets and prioritization allow are executed in a methodical and routine basis. To enable a friction-free method for all YGD customers to interact with the organization for services such as child-care, camps, donations, and all other programs offered by the YGD. **SOLUTION** How did you select ImageX? We created an RFP and distributed this to several qualified companies that had been working on OpenY Websites. We then compared the proposals from five companies and ultimately selected ImageX. The factors that we chose to use to make this decision were as follows: The proposed solution meets the needs and criteria set forth in the RFP The proposal shows expertise in recommending and communicating appropriate technical and aesthetic solutions Prior work demonstrates artistic, innovative, and user-friendly interfaces that engage communities and viewers Candidate has successfully completed similar projects and has the qualifications necessary to undertake the project The price is commensurate with the value offered. As a non-profit, the Y can accept pro bono services and recognize the provider to the full extent allowed by the IRS, including naming the proposer within the web site and other collateral as a supporter and partner The candidate firm has appropriate staff to develop the site in the time frame needed The information is presented in a clear, logical manner and is well organized Describe the project in detail. Primary Goals Execute a one year agreement for website maintenance and other related tasks. Maintain our current UX and design from http://daytonymca.org by working collaboratively with YGD to keep a simplified navigation structure and work within current website design branding guidelines. Assist in improving current trajectory of primary KPIs (traffic and leads) by assisting YGD in monthly measurement and improving our SEO capabilities resulting in improving the amount of organic search traffic that is finding daytonymca.org. Ensure high quality relationship and project management collaboration between YGD and Digital Partner. Perform required website maintenance and bug-fixes. Manage and give guidance to YGD on upgrades to latest releases on Open Y and Drupal. Install security patches as needed. Available to answer questions / technical support / technical consulting. New feature development when CDA budget allows or creation of separate Scope of Work proposal to add new features to the website. Secondary Goals Establish a long-standing relationship with a full-service agency of record for continued website improvements as we progress towards fully establishing OpenY capabilities. Receive strategic guidance to the YGD on, but not limited to: Drupal capabilities and the latest Open Y capabilities/recommendations Which elements/features of the current site should be prioritized for improvement. Which elements/features on the OpenY roadmap for 2019 and beyond should be prioritized differently than they currently are to ensure we are achieving the maximum ROI on our digital investment. Suggestions for future elements/features to include on our roadmap for 2019 and beyond to further drive growth associated with our primary goals and objectives. Give guidance and support with A/B testing functions to enable further iteration aimed towards KPI improvement. What was the team composition? As a full service digital agency, ImageX has provided us with a dedicated Account Executive, Lead and Support Developers, SEO Team Lead and other support staff when requested. Thus far our entire team has stayed intact and has been a very beneficial component to our work with them to date. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? The overall service that we have received from ImageX has been great! So far in 2021 we have seen a decrease in our bounce rates, an increase in engagement and increased online sales through the website. How effective was the workflow between your team and theirs? Project management and communication has been exceptional! What did you find most impressive about this company? I have been most impressed with the knowledge and insight from the staff team assigned to our account. Are there any areas for improvement? None so far. --- #### Drupal Web Development for Maritime Academy **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Oct. 2014 - Dec. 2020 **Project Summary**: ImageX handles web development for a maritime academy. In addition to migrating the partner's platform to Drupal 8, they executed discovery, design, and development phases. Now, they provide maintenance. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Enterprise Systems, Maritime Academy - Industry: Education - Client size: 201-500 Employees - Review Type: Phone Interview - Verified **The Review** — Mar 12, 2021 **Feedback Summary**: The website launch went smoothly, and the traffic and click rate have both significantly increased. ImageX has done an efficient job of managing all the complex systems and making the process seamless. Their team is responsive and communicative. Flexibility is a hallmark of their work. "“They’re very responsive and dedicated to making sure the client is happy.” " **BACKGROUND** Introduce your business and what you do there. I’m the director of enterprise systems for a maritime academy. I oversee the website, our ERP, admissions CRM, and basically all our websites and systems. We’re a small, specialized state school. Our majors all specialize in going into the maritime industry. It doesn’t mean that our students will necessarily go out to sea. We have two majors, marine engineering and marine transportation, where students will have their careers out on the water. Our other majors are related to the industry in general. We have 1600 FTE students in undergrad. We’re a regimented school so our students are in a regimen and wear uniforms. There’s no military obligation for them when they graduate, but it does feel very military-like on campus, so we’re very specialized in that way. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We did a big move to Drupal from ColdFusion about five and a half years ago with ImageX. Just recently, we brought them on to redo our website and migrate it from Drupal 7 to Drupal 8 with all of our new school branding applied to it. **SOLUTION** What was the scope of their involvement? We went through a planning stage with ImageX. We created our own design with a graphic designer that we work with separately. Our team supplied the design work to ImageX and had some discovery calls with our internal constituents at the academy to decide what would be the best method of delivering that with Drupal 8. Next, we created a number of custom blocks with ImageX so we would have a lot of flexibility in using different design pieces on various pages. Even though we have a template, it’s really flexible for us because they created all of these different blocks that we could add to pages. There’s also the flexibility to use a layout builder so not every page has to have the same layout. It was a lot more flexible than our Drupal 7 build. From the discovery session, we moved pretty quickly into the development sprints. We took a piece at a time in the build and reviewed it at the end of each sprint. Once we felt there was enough in place, we started moving our content over ourselves. We did a huge content overhaul. Part of the goal of the new website was to eliminate anything that was outdated or unnecessary to show to a prospective student. We were moving away from the idea that the website was also a repository for our current students and staff and wanted to use it as a marketing tool, first and foremost, to prospects and alumni. On our part, we had a lot of work to do to massage all of that content and put it back into the new site. After launching, we still have some development pieces and features that we decided we’d like to continue working with ImageX on. There were things that came up in the project that we thought would be nice. Things like additional ADA compliance or optimization would make it easier for people using adaptive or accessible technology on our site. We did sign a service agreement with ImageX after the launch so that we could continue doing these second-phase development pieces. What is the team composition? We had a large team to start with during the discovery phase. ImageX has specialists in everything like business analytics and UX. The main players on our team were our project manager, a financial controller, and lead developer. There were some other developers, but I didn’t correspond with them much. How did you come to work with ImageX? Five or six years ago, we researched a lot of different companies. Our team created an SOW with about five Drupal firms. We ultimately went with ImageX because of their positive reviews and wide folder of working with higher education institutions. It was such an easy choice to go with them again because the Drupal 7 launch went so well. How much have you invested in them? The new launch was around $125,000. Annually, we spend about $7,500 on our service agreement. What is the status of this engagement? We’ve worked with them for six years now. We started the ongoing engagement in October 2014. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? Our launch was in December 2020, and it was very smooth. The call to action that we wanted our academy to be easier to find definitely has been accomplished. We get more clicks on the things we want people to click on. We’ve seen an increase in engagement on our pages for majors and how to apply depending on what applicant type; we have numbers to support that. How did ImageX perform from a project management standpoint? They’re very responsive and dedicated to making sure the client is happy. I consider myself to be a somewhat difficult client, and they always deliver. ImageX is always accommodating to new requests. I say I’m difficult because I’ll add new requests throughout the project as things change, are revealed, or develop. They’re very responsive to change, which is excellent. ImageX is very open to adding pieces to our phase two and very easy to work with. The lead developer we had was very responsive. Things didn’t always have to go through a funnel to get to the lead developer. We have an easy connection right there with them. We use Basecamp for message communication. Our teams used a rate log throughout the whole project, which was in Google Drive, but that was great for prioritizing different items and looking at what was going to be delivered in the next sprint. What did you find most impressive about them? It’s just how responsive they are. We work with a lot of different providers for different things across our campus. Our academy has many systems, and it’s always a breeze to work with ImageX because we know they’re going to respond. They are going to look into exactly what it is that we want so requirements and expectations are met. Are there any areas they could improve? No, nothing is coming to mind. Do you have any advice for potential customers? ImageX has numerous experts in different aspects of web development, UX, and business analytics. It’s a good idea to have a solid foundation of what you’d like the outcome of the project to be because they’ll present you with many experts and you’ll have to decide what’s the most important according to your budget. If you had an infinite budget, it’d be amazing but you have to boil it down to what it is you want to include in the project. --- #### Web Dev & App Support for Banking Nonprofit **The Project** - Services: Application Management & Support, Web Development - Project size: $50,000 to $199,999 - Project length: June 2019 - Ongoing **Project Summary**: ImageX initially provided IT and web support for several Drupal websites, which involved making updates to modules. The scope of their work then expanded to include microsite development and workflow support. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Systems Technology, Nacha - Industry: Financial services - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Dec 22, 2020 **Feedback Summary**: ImageX has consistently provided valuable support, making for a successful engagement thus far. They have been willing to cater to the business’ project management needs, and they possess strong communication skills. They’re a solution-oriented partner with strong development capabilities. ""ImageX has very talented teammates with diverse skill sets." " **BACKGROUND** Introduce your business and what you do there. I’m the director of systems technology at Nacha. We are a nonprofit organization that manages the ACH Network. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? Like any type of organization, we manage various technologies, and in my work, I manage a lot of web apps that are catered to customers. With that, we have various websites including SharePoint, Drupal, and other custom applications. **SOLUTION** What was the scope of their involvement? Initially, I just wanted to try them out, so they provided IT and web-related support for Drupal. I asked them to manage 5–6 Drupal websites, which involved updating modules and implementing functions.  Once they proved that they were reliable and could complete the tasks, the scope of their work grew. We now have a general contract agreement, and they developed a microsite for us. On top of web and app development, they also provide workflow and productivity software support. What is the team composition? I work primarily with Ian (Service Account Manager) and Alex (Technology Director). Depending on the project, the team will also occasionally bring on up to two designers. How did you come to work with ImageX? I met their founders at DrupalCon Seattle in April 2020. I initially engaged them for basic support, and the scope grew from there. How much have you invested with them? In our first year together, we spent $18,000. This year, we’re up to about $45,000. What is the status of this engagement? We began working with them in June 2019, and our engagement is ongoing. We have an annual contract agreement. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  In terms of maintenance and support, ImageX has been able to support us well. This project had a couple of project owners, and they were all satisfied with their interactions with the team.  How did ImageX perform from a project management standpoint? They did very well. They were initially using Basecamp, and I asked them to work using our Jira board, and they did. In terms of communication and adjusting to our needs, they did very well. ImageX is very responsive. What did you find most impressive about them? ImageX has very talented teammates with diverse skill sets. Alex is amazing. I threw a lot of challenges at them in terms of technologies, and they were able to resolve them efficiently and cost-effectively, which was very helpful during this time. In addition to web development, when I was looking for assistance in Jira and creating workflows, ImageX had staff for that. Are there any areas they could improve? They could work on centralizing information, as well as managing hours. They're slowly improving, and we’re using DocuSign now for all of our revisions and contracts. Do you have any advice for potential customers? Hire them. They’re a great, cost-effective firm. --- #### Website Rebuild for Non-Profit Community Organization **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Feb. 2020 - Ongoing **Project Summary**: ImageX went through each page of the client’s Drupal site to assess the UX. Then they rebuilt the platform from scratch to improve navigability and started to create a new virtual platform. **Review Rating**: 4.5 - Quality: 4.5 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Director, YMCA of Metropolitan Los Angeles - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Nov 17, 2020 **Feedback Summary**: Users spend significantly more time on the platform than they did before the project due to ImageX’s work. In addition to providing high-quality work, their team provided excellent customer service. They were transparent and honest, which made it easy to have conversations with them. "“ImageX was great for us and I would recommend them wholeheartedly.” " **BACKGROUND** Introduce your business and what you do there. I’m the marketing director at the YMCA of Metropolitan Los Angeles. We run a lot of community service programs and have 26 branches and 70,000 members. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We have a Drupal-based platform that we share with all other YMCA branches in the US, but our website was a major pain point. Among several challenges, we couldn’t pull a lot of data from our previous site because we had limited data tracking. We needed to rebuild the site to make it easier to navigate. **SOLUTION** What was the scope of their involvement? They completely rebuilt the site from top to bottom. Starting with a complete evaluation of our site, they went through the site page by page and analyzed the UX.  From there, they outlined what our challenges were and established new goals. Now they’re building a new virtual platform. What is the team composition? I interfaced with about five people, including our project manager a designer, a UX designer, a few backend programmers, and the CEO. I’m sure there were more people working on the backend as well. How did you come to work with ImageX? We worked with them in the past and they helped maintain our site. They also have a partnership with the Y of the USA and several other branches have worked with them. Although our organization has several partners, we chose ImageX because they have a solid experience with Drupal. They’ve worked with a number of different companies who were similar in size to us and their projects were similar in scope. I interviewed several of their former clients and got overwhelmingly positive feedback. How much have you invested with them? We’ve spent less than $100,000. What is the status of this engagement? We started this project in February 2020 and continue to work with them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  The average time spent on our site is up over 20%. On top of that, we wouldn’t have been able to create the new virtual platform if we had not upgraded the site first. How did ImageX perform from a project management standpoint? From a client service perspective, they were terrific. They kept the project on schedule, and if we fell behind, it was easy to have a conversation with them about why. I was able to ask questions, and if the person I was talking to didn’t know the answer, they got back to us quickly. We had very honest and forthright conversations with them, which I really appreciated. We were able to lean on them to come up with new solutions for us. They used Basecamp as their project management tool. We exchanged emails, but everything we sent was recorded in Basecamp.  We also had weekly phone calls. When we first started the project, they planned to come to LA for a week so we could meet in person. That would have been incredibly helpful as we ramped up.  We weren’t able to meet up because of COVID-19, which probably made things more difficult. However, they were able to work through it and everything turned out well. What did you find most impressive about them? They communicated very well so nothing surprised us. ImageX was great for us and I would recommend them wholeheartedly. Are there any areas they could improve? Everything went well. Do you have any advice for potential customers? Make sure you do your research so you find the right partner for you. Take the time to interview different companies. While I think ImageX would work well under any circumstances, you need to make sure that they meet your needs. --- #### Web. Dev. & Design for Nonprofit HR Tech Company **The Project** - Services: Web Design, Web Development - Project size: $50,000 to $199,999 - Project length: Jan. - July 2020 **Project Summary**: ImageX provided web development services to an HR-focused nonprofit organization. Developed in Drupal 8, the site serves as a resource library that is both searchable and scalable. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Chief Executive Officer, HR Tech Group - Industry: Other industries - Client size: 1-10 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 27, 2020 **Feedback Summary**: Delivering a site on-time that was high quality and fully functional, ImageX impressed the client throughout the engagement. Despite the complexity of the project, they maintained a focus on prioritizing UX and helped the client refine their vision throughout the development process. ""Their design work is stand-out." " **BACKGROUND** Introduce your business and what you do there. I’m the CEO for a nonprofit organization supporting the tech sector in Canada, focusing on HR needs in the tech industry.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We were doing some diversity and inclusion work, hoping to provide resources for the tech sector. We had the opportunity to build an online resource hub and needed a company to develop the site for us. **SOLUTION** What was the scope of their involvement? They handled web development and design work for us. The solution functions as a resource library, so we needed a clean, attractive site that could host hundreds of resources. They built the resource to be searchable and scalable as we continued to get more content. The site was created in Drupal 8. We have an ongoing service contract with them now.   What is the team composition? There was a project manager, lead designer, lead developer, and digital strategist.   How did you come to work with ImageX? I found them through an online search. It was a bit of a leap of faith to select them, but they had great online reviews. They were local, and I was impressed with their portfolio.  How much have you invested with them? The development cost just shy of $100,000.  What is the status of this engagement? They started the development work in January 2020, and the project was completed in July 2020.  **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? They delivered a high-quality website that had the functionality we were looking for. We appreciated that they completed the work on time and according to budget as well. Our team didn’t have a great idea of what we were looking for, but they helped us prioritize a positive UX.   How did ImageX perform from a project management standpoint? They used Basecamp for communication and project management.  What did you find most impressive about them? They were on top of the schedule and milestones. Additionally, the professional look and feel of their final product couldn’t have been better. Their design work is stand-out.  Are there any areas they could improve? They were a pleasure to work with, so I don’t have anything for them to improve upon.   Do you have any advice for potential customers? Budget time for meetings and communication on your end. They’ll do their best work when you can provide them with as much information and guidance as possible.   --- #### Website Design & Dev for Community Center **The Project** - Services: Custom Software Development, Web Development - Project size: $50,000 to $199,999 - Project length: Aug. 2019 - Ongoing **Project Summary**: A community center hired ImageX to revamp their website. The team provided frontend design services, as well as development, backend CRM integration, and content management services.  **Review Rating**: 4.5 - Quality: 4.0 - Schedule: 4.5 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** VP of Marketing & Comms, YMCA of Southwestern Ontario - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Oct 22, 2020 **Feedback Summary**: Internal stakeholders are very pleased with the level of customer service ImageX provides, noting their attentiveness, communication, and professionalism. The team is responsible and personable, making for a smooth, successful partnership. ""ImageX really understood and embraced our culture, and they delivered exactly what they promised." " **BACKGROUND** Introduce your business and what you do there. I’m the VP of marketing and communications at the YMCA of Southwestern Ontario. We provide a number of different services to a number of different communities across southwestern Ontario. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We needed a partner to design and develop a brand new website. **SOLUTION** What was the scope of their involvement? ImageX essentially helped us design as well as develop the backend integration of the website with our CRM database. They managed the frontend design and provided some content support.  What is the team composition? I worked with around 10 people, including Brant () Kylie (), and Gordon (). There were a couple of other individuals who helped us with the design as well.  How did you come to work with ImageX? We put the project out to tender to a number of different web developers and designers across Canada. We had an RFP process, and ImageX was the one that we unanimously decided upon.  How much have you invested with them? We totaled around $170,000 CAD (approximately $130,000 USD) for the website, and our ongoing monthly service agreement in the neighborhood of about $10,000 CAD (approximately $7,600 USD). What is the status of this engagement? We’ve been working together since August 2019. The website is complete and working well, and we now have an ongoing service agreement with them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’re really happy with the level of service ImageX provides. How did ImageX perform from a project management standpoint? We communicate digitally through Basecamp and Slack, and we also stay in touch with video calls and email. We’ve never seen any major delays, and we’re very happy with the project management aspect. What did you find most impressive about them? They’re just very personable. ImageX really understood and embraced our culture, and they delivered exactly what they promised. They continue to provide us with exceptional customer service.  Are there any areas they could improve? There’s nothing that comes to mind. Do you have any advice for potential customers? I would recommend working with ImageX. They’re a good partner. --- #### Website Development for Computer Manufacturing Company **The Project** - Services: Web Design - Project size: $10,000 to $49,999 - Project length: Feb. - June 2020 **Project Summary**: A computer manufacturing company hired ImageX to update their website. The goal was to allow users to interact with the company and find information more easily. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 5.0 - Cost: 4.0 - Willing to Refer: 5.0 **The Reviewer** Program Manager, Argon Corporation - Industry: Manufacturing - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 22, 2020 **Feedback Summary**: The company appreciated everything that the ImageX team brought to the table. They were knowledgeable, responsive, energetic, and pleasant to work with. The team exceeded all of the company's expectations for the project and would recommend their services to anyone who might need them. ""I think for the level of project that Argon contracted ImageX for, they performed exactly as expected, if not better." " **BACKGROUND** Please describe your company and your position there. Argon designs and manufactures rugged computers, displays, and peripherals using COTS items. I am a project manager for Argon as well a inside sales support. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX? Argon hired ImageX for a website overhaul. Our website was outdated and needed a total refresh. What were your goals for this project? The goal was to have a new website that would allow our customers to interact with us on a basic level (submitting inquires and RFQ's via the website) as well as find all basic info needed about our products, previous programs, and company history. **SOLUTION** How did you select ImageX? One of my colleagues found ImageX (I believe) online while researching for companies that could perform a website overhaul. Describe the project in detail. The project was an entire redesign of the Argon Website. What was the team composition? We first worked with a sales person who then passed us off to a Project Manager that stayed with us for the entire development/deployment phase. Once the website was deployed, we where passed off to an after sales/customer service support. Our experience with the ImageX team given to us was seamless and very enjoyable. **RESULTS & FEEDBACK** Can you share any outcomes from the project that demonstrate progress or success? Our experience with ImageX was very good. The team was very responsive, everyone was very kind and knowledgable in there area, and the overall energy of the Argon team and ImageX team working together was very good and pleasant. I would recommend ImageX for web development service to anyone. How effective was the workflow between your team and theirs? the work flow was very good. Both teams worked very well together. What did you find most impressive about this company? The level of knowledge about web development was very impressive. It seemed like every request we had was met in a timely manner and with high quality. Are there any areas for improvement? Honestly, I do not feel there is need for improvement. I think for the level of project that Argon contracted ImageX for, they performed exactly as expected, if not better. --- #### Open Y Site for Nonprofit Organization **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Dec. 2019 - Aug. 2020 **Project Summary**: ImageX led the development of an Open Y site for a non-profit organization. The team made use of Basecamp to connect with the client. The majority of their development transpired during the COVID-19 shutdown. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Director of Marketing & Communication, Akron Area YMCA - Industry: Other industries - Client size: 501-1,000 Employees - Review Type: Online Review - Verified **The Review** — Aug 13, 2020 **Feedback Summary**: ImageX's project just recently activated but massive positive feedback was already received from stakeholders. The team effectively showed they have remarkable communication despite working remotely. Customers can expect an Open Y and Drupal proficient technical team.  ""ImageX wrote the book on project management. Everyone on the team was extremely effective and efficient." " **BACKGROUND** Please describe your company and your position there. The Akron Area YMCA is 150 year old non-profit organization serving a 3-county area with programs for youth development, healthy living and social responsibility. I am the Director of Marketing and Communication and the LEAD for the Open Y project with ImageX. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX, and what were your goals? Our website, built by a priority developer using their own structure, was sorely out of date and out of sync with the demands of our organization. We were intrigued with OpenY and sought to find a way to fit it into our budget to meet our needs and exceed the user experience. We sent RFPs to three recommended vendors and evaluated each over several phone calls and emails. All vendors were outside of Ohio; two being out of the country -- our country. We were looking for people who not only were experts with Drupal and OpenY but who could also hold our hands, answer our questions and deal with our anxiety over jumping into a large project with little or no previous experience in web development and design. **SOLUTION** How did you select ImageX and what were the deciding factors? I met Brent at the CMO Conference in Minneapolis after a few phone calls with him prior. He was honest, approachable, and willing to make adjustments to the budgeting needs set forth by my CFO. I read the reviews of ImageX and checked with a few trusted counterparts who had used them in their Associations for the OpenY project. At first, I was a little skeptical of the raving fans -- until I became one myself. Describe the scope of work in detail, including the project steps, key deliverables, and technologies used. The project began with an agreement in December 2019. From that point, we developed a project team at the Akron Area YMCA. A key-person representing top functions (Membership, Childcare, Camp, and IT) was chosen to be on the team, along with myself as the marketing creative. We had weekly ZOOM calls at first, which were later moved to twice a month. Much of our development time happened during shutdowns of both our businesses during COVID-19. However, we never skipped a beat with the connections to the Vancouver team and our working from homes in Summit County, Ohio. BaseCamp was immediately deployed to keep us on target. We also used Google Docs. We followed all the steps set forth by Travis, our knight in shining armor, who kept us on our toes. We completed the project on time and within the budget set forth in our agreement. Our beautiful OpenY site, with the Carnation theme, was seamlessly launched on August 5, 2020. How many people from the vendor's team worked with you, and what were their positions? A Sales Connection - Brent Project Manager - Travis Lead Developer - Trainer Mark Lead Developer - Aaron Maintenance Lisasion - Richard **RESULTS & FEEDBACK** Can you share any measurable outcomes of the project or general feedback about the deliverables? We've only had the site for less than a month, but the feedback from our internal and external users has been terrific. Due to COVID-19, we, unfortunately, lost many members but are eager to welcome them back with new programs, easy registration, and a jam-packed array of contents that's meaningful and fun. Describe their project management style, including communication tools and timeliness. ImageX wrote the book on project management. Everyone on the team was extremely effective and efficient. They used all the tools (Basecamp, ZOOM, Google Docs) to keep us always focused. Their response time was lightning fast -- sometimes responding, it seems, before I even hit SEND on my end. I was beyond impressed and grateful. What did you find most impressive or unique about this company? I liked them. The prices that we gained from other vendors who responded to our RFP were in the same ballpark. But, I had an instant connection with ImageX. Not only were they personable, but they were also professional. They were intuitive to our needs and understood our quirky behavior and adapted immediately. Because they are the experts in OpenY and Drupal, they can definitely do the job. But because they are truly nice, caring, and PATIENT -- we saw them as friends who we really looked forward to seeing. In fact, (some of us) got a little misty when it was time for the official hand-off. Are there any areas for improvement or something they could have done differently? If I had to do it all over again, I would have budgeted for some face time instead of all ZOOM calls. In the beginning, although we were comfortable with the team, I do think that we could have benefited from our Discovery phase being an actual sit-down. This was no reflection on ImageX -- just a nudge to someone who may be considering their use for a project. --- #### Dev Portal for Fullstack Payments Company **The Project** - Services: Custom Software Development, Web Development - Project size: Confidential - Project length: Oct. 2019 - Ongoing **Project Summary**: ImageX helped create a Drupal developer portal for a full stack payments company. Their work included technical design and architecture. **Review Rating**: 4.5 - Quality: 5.0 - Schedule: 4.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Global Payments - Industry: Financial services - Client size: 10,001+ Employees - Review Type: Phone Interview - Verified **The Review** — Jun 4, 2020 **Feedback Summary**: ImageX’s work has exceeded expectations. The team is efficient, trustworthy, and reliable. Customers can expect a hard-working team that delivers more than they’ve been asked for. "“They always did well above what was expected. I was continually impressed with their delivery.” " **BACKGROUND** Introduce your business and what you do there. I’m a senior product manager at a full-stack payments company. We provide clients with payment gateway solutions.  **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX ? We hired them to complete a new developer portal, where developers working on behalf of our merchants could learn how to integrate their technology with our solutions. **SOLUTION** What was the scope of their involvement? The project was entirely Drupal web development. They helped us with the technical design and architecture of how the site was going to work. What is the team composition? We worked with eight people from their team. How did you come to work with ImageX? We found them through Google searches. ImageX is a Drupal expert, which is why we chose to work with them, since that’s the tech stack our site is built on. They also had worked with large, enterprise clients like ourselves. What is the status of this engagement? We started working together in October 2019, and our work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  We’ve been very happy with ImageX right from the start. They immediately understood what we wanted to achieve. They treated us like any client and they’ve been really good from a technical design aspect to implementation. Something that was key was security, since that’s how we operate as a gateway. They understood that, and were able to deliver. We’ve had a great experience from start to finish. How did ImageX perform from a project management standpoint? They’re very good. They’re very transparent and shared everything with us. It made it easy to make changes to our plan. We had weekly status calls to keep track of everything. They really kept us in line with deliverables. We also had a Slack Channel where we could communicate easily with them. What did you find most impressive about them? Every sprint demo we had with them, they achieved more than I was expecting within reason. They always did well above what was expected. I was continually impressed with their delivery. Are there any areas they could improve? Around the end, there was a bit of confusion about what was in the scope about bug fixes and additional features. It would have been better if they’d made that a bit clearer at the beginning of the process. Do you have any advice for potential customers? It safe to put a lot of trust in them, so they can really own the product. --- #### Website Redesign & Dev for Business Advisory Firm **The Project** - Services: Web Design - Project size: $50,000 to $199,999 - Project length: Aug. 2019 - Ongoing **Project Summary**: To assist in the rebranding process of a business advisory firm, ImageX developed a new website to align with the company’s new brand identity. They utilized Basecamp and InVision to deliver a Drupal 8 platform. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Marketing Manager, Manning Elliott LLP - Industry: Business services - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Feb 18, 2020 **Feedback Summary**: ImageX delivered a bold, modern site that differentiates the client from competitors. It’s received overwhelmingly positive feedback both internally and externally. Although the client’s worked with other digital agencies, the team’s commitment, expertise, and organization were truly incomparable. "“I wish all agencies operated the way that these guys do.” " **BACKGROUND** Introduce your business and what you do there. We’re a business advisory firm that provides personalized financial solutions for the accounting departments of small to medium size businesses. I’m the marketing manager for the company. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? Since it had been over two decades since we updated our brand identity, we decided to undergo a rebrand. The timing felt right because we had just moved into a new office space and had experienced extensive growth in the last 3­–5 years. We started that process in early 2019, where we had a new logo developed by a graphic artist in New York. We’d already put in a lot of thought into our brand positioning and wanted to align our digital experience with that new identity. **SOLUTION** What was the scope of their involvement? They redesigned our 7-year-old website, which had become quite dated. Image X was tasked with creating a clean but bold and unique platform that could stand up to competitors. They utilized InVision to create mockups of every page. After confirming each design and layout with us, the team developed the actual site on Drupal 8. What is the team composition? We initially interfaced with a project manager, Sam (Project Manager, ImageX). We also had a dedicated SEO expert, Richard (Senior Digital Strategist, ImageX) and Matt (Director of Design, ImageX) was the creative director. In addition, there was a main designer and a business analyst from their team that worked with us. How did you come to work with ImageX? We interviewed a few digital agencies that had a Drupal-specific background. We went with Image X after numerous rounds of interviews, because we were impressed by their methodology, organization, and approach to projects. How much have you invested with them? We’ve spent over $75,000 with them. What is the status of this engagement? The project was kicked off in early August of 2019, and we have an ongoing relationship. The site launched in January 2020 but we have a maintenance agreement with them. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement?  While it’s a little too early to provide quantitative results, we received an overwhelming amount of positive feedback, both internally and externally. The end product really blew us away; it’s much better than our competitors’ in terms of design and UX. It’s modern, which is what we were going for. We were thrilled that they managed to capture all of the designated values that represent our business. How did ImageX perform from a project management standpoint? I wish all agencies operated the way that these guys do. They’re extremely organized, and their methodology and approach are simply phenomenal. Everything was done remotely, but they flawlessly leveraged project management tools like Basecamp. They maintained constant communication, which was essential to manage the hard deadline. What did you find most impressive about them? I would highlight their dedication and organization. They stuck to the game plan and delivered beyond our expectations. On top of that, we got the cream of the crop in terms of their design and development expertise. Are there any areas they could improve? They were very close to perfect. I don’t have anything negative to say about their entire process, because they know what they’re doing. --- #### Web Development for Women's Nonprofit **The Project** - Services: Web Development - Project size: Less than $10,000 - Project length: Oct. 2018 - Ongoing **Project Summary**: ImageX improved the website for a women's nonprofit. This included making pages mobile-friendly, reviewing and cleaning up plugins, fixing website redirects, and Google Analytics training. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Culture/Program Coordinator, Downtown Eastside Women's Centre - Industry: Other industries - Client size: 11-50 Employees - Review Type: Online Review - Verified **The Review** — Oct 5, 2019 **Feedback Summary**: The website is more user-friendly and functional. ImageX provided high-quality work through their technical expertise and communication skills. Their team goes above and beyond to be accessible and understanding.  ""We appreciated the flexibility and adaptability demonstrated while working through various project objectives." " **BACKGROUND** Please describe your company and your position there. The Downtown Eastside Women's Centre (DEWC) is a nonprofit based in Vancouver's Downtown Eastside, operating a low-barrier drop-in centre and emergency shelter for vulnerable women. More than 600 women access our services daily, which include basic needs such as hot meals, clothing and toiletries, as well as support services like advocacy, housing outreach, and skills development. I am the Culture & Program Coordinator at DEWC, formerly the Fundraising & Communications Coordinator who oversaw donor engagement, marketing and communications. **OPPORTUNITY / CHALLENGE** For what projects/services did your company hire ImageX? ImageX approached us offering specific pro bono services as a way to contribute to our work in the community. We have since worked with them on improving our website, including improving communication design, SEO and searchability, visual design, and resolving many technical issues that hampered user experience. What were your goals for this project? Goals for the project have varied according to our priorities, and included technical fixes (ex. making a donation page mobile friendly, or updating redirects), improving user experience (ex. ensuring information and content are organized effectively and easy to access), as well as educating and equipping us to improve our online presence as a whole. **SOLUTION** How did you select this vendor? ImageX approached us about working together and continues to donate a portion of hours to this ongoing project. Describe the project and the services they provided in detail. The project started with a conversation to connect with ImageX and explain our needs as an organization, especially limitations in addressing technical issues (whether it be funding, capacity, or otherwise), and goals or a "wishlist" we would like to see achieved. Since then, some of the objectives completed have included making our donation page mobile-friendly, reviewing and cleaning up plugins, fixing website redirects, and training on Google Analytics. Objectives currently in progress include reviewing and later troubleshooting user journeys for: contacting the appropriate people at the organization, thus minimizing irrelevant and duplicate communication easily accessing information on making financial donations as well as in-kind donations, again streamlining communication to a more manageable level. What was the team composition? On our end, I was the main contact at the organization, communicating largely with 2-3 ImageX staff who would disseminate tasks to more specific team members. Now I have a secondary role in the project as I am no longer in the Fundraising & Communications position, supporting the new hire. **RESULTS & FEEDBACK** Can you share any information that demonstrates the impact that this project has had on your business? Although we don’t yet have metrics to comparatively analyze the user experience of our website, tangible improvements have made it more fluid, accessible, and functional. How was project management arranged and how effective was it? Project management was conducted through Basecamp, with occasional Zoom calls or in-person visits. We find the project management piece extremely efficient as well as convenient, owing to Basecamp’s intuitive interface and its compatibility with Outlook, and ImageX being organized and attentive. What did you find most impressive about this company? We particularly appreciated the ease and accessibility with which ImageX conducted education and/or training, with project leads distilling and explaining technical language and concepts to a level we could understand. We appreciated the flexibility and adaptability demonstrated while working through various project objectives. This suited the hectic and fast-changing atmosphere and priorities of our organization. Are there any areas for improvement? None come to mind! --- #### Web Dev for Non-Profit Organization **The Project** - Services: Web Development - Project size: $50,000 to $199,999 - Project length: Aug. 2018 - Apr. 2019 **Project Summary**: ImageX rebuilt a website for a branch of a youth community organization to update its look and feel. They improved the UI/UX and created a custom search feature that became the model for other branches. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Digital Marketing Manager, YMCA of Greater Houston - Industry: Other industries - Client size: 1,001-5,000 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 22, 2019 **Feedback Summary**: The new website brought in more sales, higher traffic, and fewer clicks, leading to a high level of internal and external praise. ImageX’s rebuilding efforts came promptly and at outstanding value. Their honesty, expertise, and ability to keep promises enabled a successful partnership. ""Their integrity stands out to me the most. ImageX is very transparent." " **BACKGROUND** Introduce your business and what you do there. I'm the digital marketing manager at YMCA Greater Houston, a branch of the worldwide youth development organization. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? Our website was outdated and had inconvenient functionality, especially for searching programs. We brought in ImageX to modernize the platform. **SOLUTION** What was the scope of their involvement? ImageX redesigned and -built our website from the ground up. They hand-coded the CSS and worked with us to develop the theme. They also made the site much more mobile-friendly—an essential feature given that 60%–65% of our users visit our site through a mobile platform. The updated navigation makes the site simpler to use—people can become members through phones now, which they couldn’t easily do before. Our previous program search tool required users to open a separate website and access a famously troublesome search interface. ImageX integrated our program search into our primary website through a custom interface. Other YMCAs now have access to use this new search functionality and customize it as needed. What is the team composition? We worked with about 10 people, including a project manager and lead designer. How did you come to work with ImageX? We were coming out of a previous relationship with a developer that we were not happy with. We heard a lot of good things about ImageX from other YMCA branches. After checking out their website and talking with their team, we were sure ImageX was our top choice. We still sent out RFP to three other firms, but ImageX again blew us away with their response. We ended up going with them for this project. How much have you invested with them? We spent between $60,000–$65,000. What is the status of this engagement? We started working together in August 2018, and the new site launched in April 2019. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? The website has launched and received tons of compliments from members, colleagues, and even the CEO. Since April, we’ve seen our traffic grow by 5% while page views have decreased by 12%–15%. This is because we’ve reduced the number of clicks a user needs to take in order to get where they want to go. Our program sales have also increased by as much as 8% in some verticals. All around, the buyer’s journey has improved. How did ImageX perform from a project management standpoint? Samantha (Technical Project Manager, ImageX) was on top of everything. She had a very acute attention to detail. If we ever needed her, she would always pick up the phone. If we had an urgent matter, she would always get back to us quickly. She explained what we needed to the developers in terms that they best understood. As a result, we ran into very few issues throughout the project. Everything went seamlessly.  What did you find most impressive about them? Their integrity stands out to me the most. ImageX is very transparent. Compared to our previous vendor, it’s like night and day.  Are there any areas they could improve? I have no complaints about anyone that we worked with, to be honest. If there was anything, I really can’t think of it right now. Any advice for potential customers? When you work with any partner on a web project, you need to communicate what you want from the beginning. Be clear on what it is you want to accomplish with your Web site. However, you don’t have to be super specific with ImageX and worry they’ll miss the details. They can fill in the blanks and ask questions if they have any confusion. --- #### Web Development and UX/UI for Trade Organization **The Project** - Services: Custom Software Development - Project size: Confidential - Project length: May 2018 - Ongoing **Project Summary**: ImageX integrated content and visual material from several microsites into a fresh, singular platform. They continue to make adjustments and improvements to the UI/UX as needed. **Review Rating**: 5.0 - Quality: 5.0 - Schedule: 5.0 - Cost: 5.0 - Willing to Refer: 5.0 **The Reviewer** Database Manager, American Fuel and Petrochemical Manufacturers - Industry: Energy & natural resources - Client size: 51-200 Employees - Review Type: Phone Interview - Verified **The Review** — Aug 9, 2019 **Feedback Summary**: Impressing with their strong technical skills and thorough understanding of the website, the team’s designs contributed to increases in traffic, new users, page views, and engagement times. When the project was behind schedule, they got it back on track by doing extra design presentations. "“They were able to bring thought-provoking ideas to the table that helped us guide decision making.” " **BACKGROUND** Introduce your business and what you do there. I’m a database manager at AFPM. We represent fuel and petrochemical manufacturers in the United States, communicating the benefits those industries provide to Americans. **OPPORTUNITY / CHALLENGE** What challenge were you trying to address with ImageX? We had multiple microsites that we wanted to consolidate into a single site. It was important for the new site to be fresh with relevant content and be able to deliver personalized information for our users. We wanted a UX partner to help us achieve that. **SOLUTION** What was the scope of their involvement? After several iterations and design reviews twice per week, ImageX was able to consolidate our web presence into one site. Within the site, they improved the UI/UX. At this point, we are in phase two of the project, incorporating some changes that weren’t in our budget in the first phase. What is the team composition? I worked with Brent (Executive VP, ImageX), Farhad (Project Manager & Business Analyst, ImageX), two additional professionals, and a lead designer who led the development team. How did you come to work with ImageX? They were referred to us while we were looking for a partner. We had about 12 candidates but ended up with them based on their convincing proposal and our meeting with them in person. I was impressed that they would come from Canada to meet with us at that stage in the project, so that definitely played a role in our decision to hire them. They also seemed like they took a collaborative approach and were open to ideas. What is the status of this engagement? We started the project in May 2018, and the work is ongoing. **RESULTS & FEEDBACK** What evidence can you share that demonstrates the impact of the engagement? We’re very happy with the site at this point. So far, traffic is increasing at 20% and new users at 25%. We have a 3% increase in engagement and a 4% increase in page views. How did ImageX perform from a project management standpoint? Communication has been great. We typically use email and Basecamp. They get back to us about problems and changes within a few hours, and the project had a quick turnaround time as a whole. We never missed a deadline. When we had to push things back on our end, they went out of their way to accommodate by doing twice-weekly design reviews instead of the one per week we originally planned. What did you find most impressive about them? Their technical capabilities and familiarity with the platform really impressed us. They were able to bring thought-provoking ideas to the table that helped us guide decision making. Are there any areas they could improve? I can’t think of anything offhand. Do you have any advice for potential customers? If you ever have a question for them, just ask. --- ## Portfolio & Awards ### Powering Shanghai American School’s Digital Future Shanghai American School (SAS) engaged us to lead a full redesign and redevelopment of their primary website, saschina.org. The school needed a flexible and future-ready digital platform that could better reflect its identity as a top-tier international school, while also serving a wide range of audiences including prospective families, current students and parents, faculty, and alumni.  This complex project required a deep understanding of international school communications, audience expectations, and the internal workflows of a large, independent educational institution. Our engagement included discovery and strategy, UX and design, content planning, technical implementation, and ongoing support. We partnered closely with stakeholders across SAS’s two campuses, conducting onsite workshops and interviews to ensure alignment across departments and audiences.  Our approach emphasized visual storytelling, modern interaction patterns, and editorial flexibility, all built on a solid foundation of SEO, performance, and scalability. ### Creating a user-focused digital presence for FVRL Fraser Valley Regional Library (FVRL), established in 1930 as North America's first regional library system, is now the largest public library network in British Columbia. Serving over 810,000 residents across 26 locations, FVRL is guided by a mission to open minds and enable dreams, and a vision to enhance community well-being through access to knowledge, ideas, and experiences. The library values lifelong learning, open access, diversity, innovation, and intellectual freedom — principles reflected in both its services and its staff. To better support its dynamic communities, FVRL undertook a comprehensive redesign of its public website. The project aimed to deliver a modern, accessible, and user-friendly platform that could more effectively showcase the full scope of FVRL’s offerings. They were seeking an innovative, flexible, and collaborative partner who could guide them through the process, not just in execution, but in strategic thinking.  Through open and ongoing communication, we built a strong working relationship that enabled knowledge-sharing and co-creation. The FVRL team shared that they appreciated the value we brought to the project and walked away feeling more informed and empowered. Together, we laid the foundation for a flexible, scalable, and user-focused digital presence that supports their continued growth and community impact. ### Migration of a complex B2B website for Onset Onset is a global leader in data logger and monitoring solutions that improve the environment and ensure the quality of temperature-sensitive products. They were challenged with a highly complex website that lacked an engaging digital experience on Drupal 7. They sought out web design and development; as they wanted a new website that was easy to navigate and would provide good UX for their customers. Additionally, they wanted to have another resource to support their website. We created an implementation-ready design that was engaging and mobile-friendly, a digital strategy, and clearly defined navigation that accurately depicts the customer journey. We also implemented a content strategy focused on increasing engagement, user satisfaction, and conversion.  ### Building a brand for Ashland University We delivered an end-to-end solution that started with a deep dive into Ashland’s goals and long-term vision, as well as its user’s needs. We worked closely with Ashland in focused discovery workshops to understand the organization and its goals, get to know the users of Ashland’s site, and establish meaningful metrics. By honing in on our relationship with Ashland and having an open and flexible communication style, we were able to lead with empathy and operate with a design thinking mindset. We also created and tested several creative concepts. The final concept, “We See You,” aligned the goals of the website with the larger vision of the university. It also served as the guidepost for the design (visual and content) and development phases of the project. ### Website Redesign for University of Puget Sound   When an organization’s website fails to reflect its vibrant mission, it can hinder engagement, dilute brand identity, and even impact growth. That’s exactly what happened with the University of Puget Sound —a respected educational organization facing a series of digital challenges. Our team at ImageX was brought in to completely revamp their site through a comprehensive website redesign, SEO optimization, and an improved user experience (UX), which resulted in better search engine visibility, faster page speed, and higher conversion rates.   ### About ImageX Learn more about who we are and what we do. ### Website Redesign for Queen's University Library The Queen’s University Library (QUL) aspires to a future where it: “Inspires learning, sparks creativity, and builds community.” Entering its libraries, both virtual and physical, students and faculty feel the world at their fingertips, engaging deeply with knowledge and each other to ask critical questions and build new ideas.   Faced with the need to modernize its digital presence, QUL partnered with ImageX  to redesign and replatform their website. The result? A modern library platform that empowers users and reflects the institution’s commitment to innovation and accessibility. ### Award winning site for Manning Elliott We redesigned the 7-year-old website, which the client felt had become quite dated. We were tasked with creating a clean but bold and unique platform that could stand up to competitors. After confirming each design and layout with the client, the team developed the site on Drupal 8. ### Student-friendly site for Evergreen Valley College EVC was struggling with a Sharepoint-based website that was cumbersome for both users and editors. The redesign focused on a simple, appealing mobile-first design.  ImageX worked with EVC over eight months, facilitating multiple listening sessions with staff, students and other stakeholders. We also helped directly in rewriting content. ### Website redesign for CSIO CSIO needed a website redesign to enhance UX, security, and interactivity. Their goal was to modernize the site and deliver a high-performing product using an agile approach. The client’s website became a visually-engaging, mobile-friendly, user-centered experience that engages both current and prospective members. The site is a welcoming, universally accessibility-compliant experience and reflects the inclusive culture of CSIO.   ### Design & implementation for Perimeter Institute ImageX was selected for the full-cycle design and implementation project to replace the perimeterinstitute.org website.   To bring the brand attributes into the website experience, the visual design incorporated the geometric shapes and design of the Institute’s building. This created interesting challenges for creation of the responsive theme. The development team created an atomic CMS structure to incorporate the angled cut-out style of various elements for reuse across the site. We leveraged Drupal’s robust multi-language and translation support to provide a custom language-based experience.Perimeter’s site was designed to be flexible and to support enhancements, including a Salesforce integration. The design system provided a reusable and extensible structure for future updates the Institute may implement in future.   ### Ongoing partnership with Trinity University Trinity University is a liberal arts and sciences university based in San Antonio, Texas. Trinity required support with ongoing customization, integration, and configuration work for their Drupal site. ImageX helped Trinity University with all of their backend needs, including Drupal and module development, as well as business objectives and logic behind some of their new projects. ImageX’s optimization of their Drupal site led to significant increases in site usage, administrative efficiency, and content publication, as well as increased audience which has also helped with bounce rates and engagement. We have an ongoing partnership with this organization. ### Redesign for Fraser Valley Regional Library Site   FVRL identified the need for a comprehensive website redesign to address usability and accessibility challenges. Their existing site was outdated, unresponsive on mobile devices, and lacked fresh, engaging content. It also failed to effectively showcase the breadth of FVRL’s services beyond traditional book lending, such as their playground inventory and dynamic programming.   Since launch, FVRL has received a lot of positive feedback from both internal staff and community members, reflecting a strong approval of the new site’s design, functionality, and ease of use. The updated platform has significantly improved accessibility and responsiveness, offering a seamless experience across devices.   ### HR Tech Group - Diversity & Inclusion Hub ImageX provided web development services to an HR-focused nonprofit organization. Developed in Drupal 8, the site serves as a resource library that is both searchable and scalable. ### Verimatrix merges with a move to Drupal 8. Web design and development. Migration of two sites into one from Drupal 7 to Drupal 8. ### American Fuel & Petrochemical Manufacturers Web design and development. ### Design Portfolio 2020 A short snapshot of some of our 2020 website designs. ### Web Design & SEO for YMCA of Greater New York City The YMCA of Greater New York City contacted ImageX to develop a new website that could be mobile-friendly. ImageX developed the new website with mobile compatability and also updated their SEO strategy. Based on ImageX's work, traffic increased 15% and visitors spent 23% more time on the site.  ### University of Arizona College of Medicine Full design and development for the University of Arizona Medical School - Pheonix. ### BC Safety Authority Drupal 8 Redesign Web design and development. ### YMCA of Western North Carolina Web design and development. ### Web Development for YMCA of Greater San Antonio The San Antonio YMCA needed help designing and developing a website on the Open Y platform. The challenge for ImageX was to migrate existing content and launch the new site while providing the YMCA with guidance from start to finish. The ImageX team launched the site, fixed bugs, provided SEO advice, and streamlined third-party point of sale API. After launching the new mobile-friendly platform in Open Y, the organization’s website bounce rate dropped from 60% to 20%. Additionally, their net promoter score (NPS) improved by 10 points, and online sales rates continue to grow. ### Project with YMCA of Greater Houston Website design and development with YMCA of Greater Houston. ### Women and Progress Web design and development. ### Clutch Awards - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_drupal_developers_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_web_developers_non-profit_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_web_developers_education_2026.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/clutch_fall_champion_2025.svg) - [Clutch Award Badge](https://shareables-prod-static.clutch.co/badges/top_clutch.co_web_developers_2025_award.svg) ### Industry Recognitions - Silver Certified Drupal AI Partner - CEO Glenn Hilton appointed to Drupal Board - #243 FT's Americas’ Fastest-Growing Companies - Marketing Chair for DrupalCon Steering Committee - Invited speakers for DrupalCon Chicago - 2025 Inc. Power Partner - Technology - Best Workplace in Canada - #17 - Best Workplaces™ in Technology 2025 - Uni of Puget Sound - Indigo Design Award - Bronze - UMD Arts for All - Indigo Design Award - Silver - Web Excellence Award - CEMC - Top 100 Marketer Award Finalist - Creative Communication Awards - 2025 - Creative Communication Awards Winner - 2024 - Creative Communication Awards - 2023 - Silver Partner for Drupal AI Initative - Drupal.org Featured Case Study - Speakers at DrupalCon Atlanta - Speaker at DrupalCon Europe 2024 - Speakers at DrupalCon Portland 2024 - Awwwards Nominee - Manning Elliott - Awwwards Nomination - Ashland University - Awwwards Nomination - MCC - Awwwards Nominee - Onset Data Loggers - Awwwards Nominee - Shanghai American School - Awwwards Nominee - Perimeter Institute - Speakers for DrupalCon Pittsburgh 2023 - Inc. Power Partner 2023 - International - Marketing Director recognized as industry leader - Acquia Drupal Development Certifications - Drupal Association Premium Supporting Partner - Drupal.org Certified Partner - Platinum - Acquia Community Partner - Globe & Mail Top Growing Companies 2022 - Globe & Mail Top Growing Companies 2021 - Digital - Best Drupal Development Companies 2021 - Best Workplaces in Canada for Technology - YMCA Certified Web Agency Partner - Pantheon Strategic Partner - Gold - DotComm Award - CSEA - Winner - Best Remote Work Culture Women in Tech - Nyx Award - Best Website /Education - Silver - Vega Award - Best Website & Mobile Sites - Silver - Indigo Award - Website Design - SAS - Women in Tech Global Awards - Best Remote Culture - Gold NYX Award 2024 - YMCA of Greater Hartford - Best Workplaces™ in Technology 2023 - Davey Award - Silver - Ashland University site - W3 Award for work with Ashland University - CSS Award Nominee - Ashland University - Gold at DotComm Awards 2023 - SEO Expertise recognised by SiteImprove - Indigo Awards - Website Design - ImageX - Coveo Search Certified Partner - Platform.sh Diamond Partner - Best Workplaces for Inclusion - Best Workplaces™ in Technology 2022 - #12 on the Best Workplaces™ in Canada - 2023 - TechBehemoths' Top Custom Software Companies CA - WebAwards - Outstanding Achievement in Development - DotComm Award - Professional Service Website, Gold - Davey Awards - Best Visual Appeal - Aesthetic - Best Workplace - Technology 2021 - AVA Digital Platinum Award - Website Redesign - Indigo Awards - Website Design - Manning Elliott - CSS Design Awards - Best UI Design - Global Agency Awards - B2B Agency of the Year - TechBehemoth Top Web Development Agency 2023 - #6 Software Development Company - #1 Drupal Developer - Find Best Web Development - Creative Communication Award for Ashland Uni site - Best Drupal Development Company - FindBestWebDev - Web Excellence Award - Ashland University - Best Drupal Development Companies - Indigo Awards - Website Design - Stanislaus State - Media Innovator Awards - Drupal Agency of the Year - DrupalCon Nashville - Gold Advocate ## Key Clients - Apple - Stanford University - University of California, Stanislaus - Verogen - Onset Computers - Mennonite Central Committee (MCC) - YMCA - Evergreen Valley College - Verimatrix - Global Payments - Ashland University - New Brunswick Health Council - Fraser Institute - Trinity Education Group (TEG) - Vital Media Network - Shanghai American School - BC Nurses Union - Port of Vancouver - University of Puget Sound - University of Waterloo - Queen's University Library - Fraser Valley Regional Library ## Packages ## Verification Clutch verification provides an additional layer of data to help you make the right purchasing decision of business services. - Verified Client Reviews: 91 - Overall Review Rating: 4.9 Last Updated: 2026-07-04T02:18:01Z ### Business Entity - Business Entity Name: Image X Media Inc. - Source: Canada's Business Registries - Jurisdiction of Formation: Canada - Date of Formation: April 18, 2019 - Status: Active - Last Updated: March 6, 2022 - ID: 888184710RC001 ### Credit Report Results - International Credit Risk Assessment: Very Low Risk - Source: Creditsafe - Last Updated: January 1, 2022 ## Locations (6) ### Vancouver, Canada (Headquarters) - 410 West Georgia Street - Vancouver, BC V6B 1Z3 - Canada - 41 - 49 employees - Phone: 7782512439 ### Kyiv, Ukraine - 72A Velyka Vasylkivska, Suite 176 - Kyiv 03150 - Ukraine - 21 - 30 employees ### Sao Paulo, Brazil - Santa Barbara d'Oeste - Sao Paulo - Brazil - 21 - 30 employees ### Toronto, Canada - Toronto - Toronto, ON V6B1H5 - Canada - 6 - 9 employees - Phone: 7782512439 ### Kelowna, Canada - Kelowna, Canada - Kelowna, BC V6B1H5 - Canada - 10 - 15 employees ### Halifax, Canada - Halifax, Nova Scotia - Halifax, NS V6B1H5 - Canada - 6 - 9 employees ## Connections - Gökhan Girgin (Aegeantic) - Sarah Halby, M.B.A. (Burnsville YMCA) - Heather Manning (City of Burnaby) - Shalaka Teli (Gadre Infotech Pvt. Ltd.) - Aziz Agzamov (ICTC-CTIC) - Tanbir Chahal (YMCA of Northern Alberta) ## Contact ImageX [Send a message](https://clutch.co/profile/imagex) ### Connect on Social - [LinkedIn](https://www.linkedin.com/company/imagex-media/) - [Facebook](https://www.facebook.com/imagexmedia) - [X](http://twitter.com/imagex_media) - [Instagram](https://www.instagram.com/imagex_media/)