ilab.md

BACKGROUND

Please describe your company and position.

I am the Web Admin & Digital Marketing of DAAC Hermes S.A.

Describe what your company does in a single sentence.

DAAC Hermes S.A. sells cars and is an official dealer of the famous brands: Land Rover, Jaguar, Volvo, Škoda, Ford, Mazda, Renault, Dacia, Nissan, Suzuki and Geely.

We offer a full range of quality services in terms of car sales and servicing, such as: leasing or installment purchase, warranty and post-warranty service, car exchange according to the Trade-In service, etc.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ilab.md to accomplish?

• For website programming

SOLUTION

How did you find ilab.md?

Referral

Why did you select ilab.md over others?

• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ilab.md were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

"DAAC Piese" is an online platform from the Republic of Moldova, part of the DAAC Hermes Group, specializing in the sale of auto parts, accessories and tires. The site is aimed at both individuals and legal entities (dealers) and offers original products, as well as related delivery and customer support services. The field of activity includes: Sale of original auto parts — components for vehicle maintenance and repair, compatible with various car brands.Auto accessories — various accessories for vehicles, both utility (floor mats, trunk, etc.) and aesthetic.Tires — sale of tires for various conditions (winter, summer, all-season), of recognized brands.Commercial services for car dealers — the opportunity to become a DAAC Piese dealer, with special conditions: access to exclusive offers, training, marketing, etc.Delivery and logistics — delivery of orders in Chisinau and throughout the Republic of Moldova. Free pick-up option in the store, availability of products in warehouses.Customer support — customer assistance, advice on choosing parts, the ability to receive questions and orders by phone or online. The site fulfills its declared role: it is an operational and active platform for the online sale of auto parts, accessories and tires in Moldova. The reputation is good, although not perfect: there is positive feedback, but also potential for growth in customer relations (delivery time, availability, etc.). The offer is varied and promotions are used as a tool to attract customers. For dealers, the platform offers a well-structured framework for collaboration. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The daac-piese.md platform brings significant benefits to both DAAC Piese  and its customers, strengthening its position on the auto parts market in the Republic of Moldova.

For the company, the site represents an additional sales channel with national coverage, which reduces dependence on physical stores and contributes to the optimization of operational costs. Online orders, process automation and efficient logistics lead to time and resource savings. At the same time, the platform provides direct access to an extensive customer base and allows the collection of useful data for targeted marketing campaigns.

Through digital promotion strategies (SEO, Google Ads, social media), the site contributes to increasing brand visibility, strengthening the image of DAAC Piese as a reliable supplier of original auto parts. In addition, the platform supports the development of B2B relationships, offering a dedicated system for dealers with advantageous commercial conditions. Innovation is supported by the integration of modern payment methods and advanced digital functionalities, which differentiate the company from the competition.

From the user’s perspective, daac‑piese.md offers permanent accessibility, 24/7, from any device, an intuitive and well-organized interface, as well as real-time updated information on stocks and prices. Customers benefit from integrated support (chat, phone, form), and their experience is improved through digital campaigns, promotions and intelligent search functions.

The platform is designed for scalability and continuous development, allowing for the expansion of product categories, integration with ERP systems or the launch of a mobile application in the future.

Overall, daac‑piese.md is not just an online store, but a strategic tool that supports the digital transformation of DAAC Piese, contributing to increasing efficiency, competitiveness and customer satisfaction.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management implemented by the Ilab team was well-organized and results-oriented. During the development and operation of the daac-piese.md platform, the team demonstrated a professional approach, with good coordination between the technical, logistical and commercial components.

Meeting deadlines was one of the project’s strengths. Deliveries (both in terms of developing the site’s functionalities and in terms of actual orders to customers) were made according to the initial planning, with clear and respected execution times.

In terms of responding to needs and adaptability, the team was receptive to suggestions, technical requests, and operational feedback. Proposed changes or optimizations were quickly analyzed and, where possible, implemented efficiently. Communication was fluent, and the support provided was prompt, regardless of whether it was a question of technical issues, content updates or commercial adjustments.

Also, a good alignment between the project objectives and the final deliverables was noted – the website is functional, stable, easy to use and meets the requirements of both the company and the end customers.

What was your primary form of communication with ilab.md?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What stood out most about ILab is their ability to combine technical innovation with practical, client-centered solutions. Whether through their software platforms or service delivery model, ILab demonstrates a deep understanding of user needs and a commitment to delivering intuitive, scalable, and efficient solutions.

A few aspects I found particularly impressive:

User-Centered Design Philosophy
ILab products seem purpose-built with usability in mind. Interfaces are clean, workflows are streamlined, and the platforms are accessible even to non-technical users — a clear indication of thoughtful UX design.
Responsiveness & Flexibility
Their ability to adapt solutions to different industries or research environments shows not only technical expertise but also business agility. The company doesn’t offer a “one-size-fits-all” solution but works to tailor tools to client workflows.
Strong Implementation & Support Model
ILab is known for its dedicated onboarding, training, and ongoing support. This reduces friction during deployment and ensures clients get long-term value.
Scalable Infrastructure
The platform can accommodate everything from small labs to complex research institutions — which is a testament to the underlying scalability and architecture of their technology.
Innovation with Purpose
ILab doesn't innovate for the sake of novelty. Their solutions often target real, specific pain points in research administration, lab scheduling, resource tracking, or data management. Throughout the collaboration with iLab.md, the team's approach to time management and meeting deadlines proved to be a key factor in the overall success of the project. Working with iLab.md has been a positive and productive experience overall. The team demonstrated professionalism, technical expertise, and a collaborative approach throughout the project lifecycle.

Are there any areas for improvement or something ilab.md could have done differently?

Although the collaboration with iLab.md was generally positive, there are a few aspects that could be improved to ensure an even better customer experience and efficient project delivery.

First of all, transparency in communication remains a key factor – the customer should be regularly informed about progress, potential bottlenecks or changes, and the responsibilities of both parties should be clearly defined from the beginning (delivery of materials, feedback, content, etc.).

In addition, managing customer expectations, especially for those without technical experience, is vital. They need to clearly understand what the final product can and cannot do, and how certain late changes can impact delivery.

Last but not least, we recommend an even greater focus on quality control before launch – it is an important step. Based on my experience, I would recommend ilab.md to others looking for a reliable and competent partner in digital project development. The team demonstrates solid technical skills, professionalism, and a commitment to delivering quality results.

BACKGROUND

Introduce your business and what you do there.

I'm the head of IT for EV Point Parking Systems and EV Point. We offer comprehensive parking management software and sell parking and access control systems for efficient facility operations. EV Point is also building and operating a growing network of EV charging stations, with over 200 locations across Moldova and Romania.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ilab.md?

We needed a software development partner.

SOLUTION

What was the scope of their involvement?

Ilab.md has executed the whole project lifecycle, starting from the UI/UX design and finishing with the deployment of the full-stack application to the App Store, Google Play, and the web. The EV Parking application allows users to see all parking locations EV Parking system operates, check if parking has free spaces in real-time, see information about the parking location, and pay for the parking in real-time via scanning parking tickets in the app (via Apple Pay, Google Pay, and local payment methods). Users can also buy, manage, and extend their parking subscriptions.

In the EV Point application, users can see all charger locations on the map, top up their balance, and start and manage charging sessions. The system is integrated with 15+ charging point brands. For both projects, ilab.md has developed a back office with high-standard access management for technicians, the support team, partners, and managers.

What is the team composition?

We've worked with around 10 teammates from ilab.md.

How did you come to work with ilab.md?

In 2019, when we launched EV Point, we started a comprehensive search for a software development partner. Ilab.md was the clear leader on our radar, offering the best balance between price and quality. They caught our attention because they already had an extensive portfolio of various projects of different complexity, including local and international market projects that every citizen in Moldova and Romania used daily. This gave us the impression that they had a good understanding of clients' needs, which was exactly what we were looking for.

What is the status of this engagement?

We started working with ilab.md in June 2019, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After each new version is deployed, it's immediately used by our growing user base.

How did ilab.md perform from a project management standpoint?

Ilab.md has delivered on time. We communicate via email and personal and remote meetings.

What did you find most impressive about them?

Ilab.md's understanding of our needs is impressive.

Are there any areas they could improve?

I can't come up with anything.

BACKGROUND

Please describe your company and position.

I am the Project Manager

Describe what your company does in a single sentence.

Our company specializes in craft brewing and restaurant industry. We produce high-quality beer using traditional and modern brewing techniques, and we operate restaurants where guests can enjoy our products in a warm and welcoming atmosphere.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ilab.md to accomplish?

• Creation of a website that unites all the company’s restaurants, allowing customers to order food from any of them

SOLUTION

How did you find ilab.md?

Online Search

Why did you select ilab.md over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost

Describe the scope of work in detail. Please include a summary of key deliverables.

Scope of Work Planning and Design Analysis of our restaurant concept, target audience, and delivery workflow. Creation of UX/UI design prototypes for both desktop and mobile versions. 2. Website Development Implementation of front-end and back-end functionality. Integration of online ordering, cart, and payment systems. Setup of customer profiles and order history features. 3. Testing and Optimization Quality assurance testing across devices and browsers. Optimization for performance and loading speed. 4. Deployment and Support Launch of the website on a live server. Ongoing technical support and updates. The project was completed according to the agreed timeline and technical requirements.The website functions smoothly, has an intuitive interface, and reflects our brand identity.Minor improvements are planned to further enhance the ordering experience and delivery tracking speed.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A clear and user-friendly website structure, the ability to place orders from different restaurants with discounts applied, an option to reserve a table, and seamless transfer of all orders into the client’s internal system

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The ilab company demonstrated a well-organized and structured approach to project management. They provided a clear project timeline, regular progress updates, and maintained good communication throughout the development process.

All major milestones were delivered on time, and the team showed flexibility when small adjustments were needed. They responded promptly to our feedback and were open to implementing changes based on our specific business needs.

Overall, their project management was efficient and customer-oriented, ensuring the website was completed within the expected timeframe and according to our requirements.

What was your primary form of communication with ilab.md?

In-Person Meeting

What did you find most impressive or unique about this company?

What impressed us most about this company was their deep understanding of our business and their ability to translate our vision into a functional, user-friendly website. Their attention to detail, creative approach to design, and commitment to quality were truly outstanding.

We also appreciated their proactive communication and willingness to go beyond the initial scope to ensure that the final product met our expectations. Their combination of technical expertise and client-oriented service made the entire collaboration smooth and productive.

Are there any areas for improvement or something ilab.md could have done differently?

Working with ilab.md was a very positive experience. The team was attentive, professional, and fully committed to delivering an excellent website. We are extremely satisfied with their work.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of a brokerage firm.

Describe what your company does in a single sentence.

We're a company that connects people with the right properties by offering professional brokerage services and expert market guidance.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ilab.md to accomplish?

• To develop a modern and functional real estate website
• To generate qualified leads and increase sales conversions
• To strengthen our online presence and brand credibility

SOLUTION

How did you find ilab.md?

Referral

Why did you select ilab.md over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ilab.md were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ilab.md was responsible for the full development of the real estate website, including both design and technical implementation. The main scope of work included: UX/UI Design Designing a modern, intuitive, and user-friendly interfaceCreating a seamless user experience for property search and browsingDeveloping responsive design for desktop, tablet, and mobile2. Front-end & Back-end Development Building the website with clean, scalable, and maintainable codeImplementing interactive features such as property filters, search, and gallery viewsIntegrating API development to connect with internal databases and CRM systems3. Content & Media Integration Adding and formatting property listings, photos, and project detailsOptimizing content for fast loading and usability4. Testing & Quality Assurance Conducting thorough testing to ensure functionality, responsiveness, and performanceFixing bugs and ensuring compatibility across browsers and devices5. Key Deliverables Fully functional websiteInteractive property search and listing systemSeamless backend integration via APIsResponsive and visually appealing UX/UI designDocumentation and support for site management

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable Outcomes from the Project:

Increase in Leads: The new website generated a higher number of qualified inquiries from potential buyers.
Improved Sales Conversion: Better property presentation and user experience contributed to an increase in completed transactions.
Enhanced Online Visibility: achieved stronger presence in search engines and on digital platforms, attracting more visitors.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They demonstrated excellent project management, delivering all items on time and keeping the project on schedule. They were highly responsive to our needs, providing clear communication and prompt solutions throughout the process.

What was your primary form of communication with ilab.md?

In-Person Meeting

What did you find most impressive or unique about this company?

What we found most impressive about ilab.md was their ability to combine technical expertise with creative design, delivering a website that is both visually appealing and highly functional. Their professionalism, attention to detail, and responsiveness throughout the project truly set them apart.

Are there any areas for improvement or something ilab.md could have done differently?

We were extremely satisfied with ilab.md’s work. A slightly more frequent progress update would make an already excellent collaboration even smoother.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager at Euroterm Group SRL, a company importing and distributing heating systems and household appliances.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ilab.md?

We needed to develop an online shop aligned with actual e-commerce criteria.

SOLUTION

What was the scope of their involvement?

ilab.md designed and developed our website. The team also integrated online payment systems and an accounting program.

What is the team composition?

We worked with three teammates from ilab.md.

How did you come to work with ilab.md?

We found ilab.md through an online search. We chose them because they provided the most accurate and professional offer to our needs. They also clearly described the process and solutions.

What is the status of this engagement?

We worked together from November 2024–July 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

ilab.md created a Gantt chart to show the project's progress. It was transparent and almost real-time.

How did ilab.md perform from a project management standpoint?

ilab.md had good project management. They were always on time, clear, and responsible. We communicated via meetings and emails.

What did you find most impressive about them?

ilab.md's high responsibility and punctuality were impressive.

Are there any areas they could improve?

No, there weren't any.

BACKGROUND

Introduce your business and what you do there.

 I’m the CEO for a construction company. We sell wood floors and doors and install them.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ilab.md?

 We needed to create a website and an online store. We wanted a fast solution from a team that understood exactly what they were doing and could cooperate with other companies without trouble.

SOLUTION

What was the scope of their involvement?

 ilab.md developed a website and an online store for our company. The team included all the features and functionalities a store needs.

What is the team composition?

 We had contact with one teammate from ilab.md.

How did you come to work with ilab.md?

 A friend recommended ilab.md. I chose them because I heard a lot of good things about their work.

What is the status of this engagement?

 We worked with ilab.md from January–September 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

 ilab.md delivered a great online presentation for our customers. The team had a big network of different people who could help us with other parts of our marketing.

How did ilab.md perform from a project management standpoint?

 ilab.md delivered on time. The team also implemented changes quickly. We communicated via email and Messenger.

What did you find most impressive about them?

 ilab.md's communication and understanding were impressive.

Are there any areas they could improve?

 I didn't think there was anything they could improve on.

BACKGROUND

Please describe your company and position.

I am the Head of Marketing of Temo

Describe what your company does in a single sentence.

Construction company specializing in general contracting, restoration, and residential real estate development

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ilab.md to accomplish?

• Development of a website for the construction company, providing well-structured portfolio organized by categories

SOLUTION

How did you find ilab.md?

Referral

Why did you select ilab.md over others?

• High ratings
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from ilab.md were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website architecture & design: creating a professional layout that reflects our three main areas of activity — general contracting, restoration, and residential real estate development.
Content structuring: presenting our services, projects, and company information in a way that is both clear and visually appealing.
Functionality setup: ensuring the website is easy to navigate, responsive across devices, and optimized for future growth.
Brand alignment: tailoring the visuals and messaging to match our company’s identity and development goals.
Technical support: handling all back-end setup and providing ongoing assistance for smooth performance.  

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Project delivery: Website was completed on time (1 month) according to the agreed timeline.
• Scope adherence: All three business areas (general contracting, restoration, residential development) were clearly represented.
• Functionality: The site is fully responsive, fast-loading, and optimized for desktop and mobile use.
•  Communication & support: All feedback was addressed promptly; post-launch issues continue to be resolved quickly.
• Operational impact: The website is now being used as a central hub to present projects and services to potential clients and partners.
• Business results (if applicable): Early increase in inquiries/leads after launch (you can insert numbers if you have them).

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ILab’s project management was excellent from start to finish. At our first meeting, we agreed on a clear scope of work and a structured timeline for execution. They delivered each milestone on time, keeping the project on track and ensuring that we always knew what stage we were in.

What was your primary form of communication with ilab.md?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about ilab.md was their ability to truly understand our business and translate it into a digital platform that reflects exactly who we are. They didn’t just build a website — they took the time to learn about our three core areas (general contracting, restoration, and residential development) and tailored the design, structure, and content accordingly.

Are there any areas for improvement or something ilab.md could have done differently?

While our overall experience with ILab was excellent, one area for potential improvement could be providing more detailed documentation or a short user guide at handover. This would make it even easier for our internal team to manage minor updates without needing to reach out for support.

BACKGROUND

Please describe your company and position.

I am the Director of Yes Flowers.

Describe what your company does in a single sentence.

Our company sells flowers and floral arrangements both online and offline.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ilab.md to accomplish?

• Development of a nationwide flower delivery website for Moldova, featuring automatic calculation of delivery costs

SOLUTION

How did you find ilab.md?

Online Search

Why did you select ilab.md over others?

Good value for cost

How many teammates from ilab.md were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Website development from scratch to turnkey! Everything was done to the highest standard! 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Smooth and accurate order placement process, correct calculation of delivery costs based on region and delivery type, automatic forwarding of all orders to both a Telegram bot and the website’s CMS

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was done at the highest level!

What was your primary form of communication with ilab.md?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Responsibility and professionalism of the organization's employees.

Are there any areas for improvement or something ilab.md could have done differently?

I don’t think so, the guys are professionals in their field!

BACKGROUND

Introduce your business and what you do there.

 I'm an administrator at Extra.md, an e-commerce company that sells phone accessories, components, and gadgets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with ilab.md?

 We needed to update our website so that customers could easily find the products they needed and have updated product balances in real-time.

SOLUTION

What was the scope of their involvement?

ilab.md provided web development services for us. The team was responsible for creating the new website's layout, design, and functionality. Whenever new ideas arise, we always turn to ilab.md to implement them on our website.

What is the team composition?

We worked with 4–5 members of ilab.md's team.

How did you come to work with ilab.md?

A friend recommended ilab.md to us because they take on difficult jobs.

What is the status of this engagement?

We worked together from October 2024 to June 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

After several months of hard work, we saw the results of our new website. The site is already working successfully, and our customers have easily migrated from the old site to the new one. Additionally, we see a 5%–10% monthly increase in orders.

How did ilab.md perform from a project management standpoint?

ilab.md's project management was good. We communicated via email, Google Drive, Viber, phone calls, and in-person meetings. Although we had some delays, they weren't significant.

What did you find most impressive about them?

ilab.md took on all the tasks we gave them, even the difficult ones.

Are there any areas they could improve?

We changed the strategy a couple of times while working on the project to make the site work better.

BACKGROUND

Please describe your company and position.

I am the Management of Clim Parts

Describe what your company does in a single sentence.

We are a digital platform for international supply of spare parts for construction and agricultural machinery

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ilab.md to accomplish?

• The main challenge was to consolidate product data from multiple exports into a single system.

SOLUTION

How did you find ilab.md?

Referral

Why did you select ilab.md over others?

• Close to my geographic location
• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ilab.md were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Development of an online shop system for selling spare parts with log-in systems etc.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

API integrations with other data base systems and creation of an independent online-shop system.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Very effiecient collaboration and deployment of business needs into technical solutions and high flexibility in ways of solving challenging tasks.

What was your primary form of communication with ilab.md?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Speedy response and collaboration on point and on topic without extra unnecessery things. Their professional approach to any project or idea was impressive.

Are there any areas for improvement or something ilab.md could have done differently?

Prices for small additional feautures are a bit high.