Web Development Services for Auto Parts Retailer
- Commercial Financing Digital Asset Management Web Development
- $10,000 to $49,999
- Feb. - July 2023
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 4.5
- Willing to Refer
- 5.0
“The team was receptive to suggestions, technical requests, and operational feedback.”
- Automotive
- Chisinau, Moldova
- 201-500 Employees
- Online Review
- Verified
ilab.md provided web development services for an auto parts retailer. The team created an e-commerce platform that sold auto parts, accessories, and tires.
ilab.md's platform provided significant benefits to the client, strengthening their position in the market. The team was well-organized and results-oriented. They met deadlines and were receptive to suggestions. The team provided excellent support and communication throughout the project.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Web Admin & Digital Marketing of DAAC Hermes S.A.
Describe what your company does in a single sentence.
DAAC Hermes S.A. sells cars and is an official dealer of the famous brands: Land Rover, Jaguar, Volvo, Škoda, Ford, Mazda, Renault, Dacia, Nissan, Suzuki and Geely.
We offer a full range of quality services in terms of car sales and servicing, such as: leasing or installment purchase, warranty and post-warranty service, car exchange according to the Trade-In service, etc.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ilab.md to accomplish?
- For website programming
SOLUTION
How did you find ilab.md?
Referral
Why did you select ilab.md over others?
- Great culture fit
- Good value for cost
- Referred to me
- Company values aligned
How many teammates from ilab.md were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
"DAAC Piese" is an online platform from the Republic of Moldova, part of the DAAC Hermes Group, specializing in the sale of auto parts, accessories and tires. The site is aimed at both individuals and legal entities (dealers) and offers original products, as well as related delivery and customer support services. The field of activity includes: Sale of original auto parts — components for vehicle maintenance and repair, compatible with various car brands.Auto accessories — various accessories for vehicles, both utility (floor mats, trunk, etc.) and aesthetic.Tires — sale of tires for various conditions (winter, summer, all-season), of recognized brands.Commercial services for car dealers — the opportunity to become a DAAC Piese dealer, with special conditions: access to exclusive offers, training, marketing, etc.Delivery and logistics — delivery of orders in Chisinau and throughout the Republic of Moldova. Free pick-up option in the store, availability of products in warehouses.Customer support — customer assistance, advice on choosing parts, the ability to receive questions and orders by phone or online. The site fulfills its declared role: it is an operational and active platform for the online sale of auto parts, accessories and tires in Moldova. The reputation is good, although not perfect: there is positive feedback, but also potential for growth in customer relations (delivery time, availability, etc.). The offer is varied and promotions are used as a tool to attract customers. For dealers, the platform offers a well-structured framework for collaboration.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The daac-piese.md platform brings significant benefits to both DAAC Piese and its customers, strengthening its position on the auto parts market in the Republic of Moldova.
For the company, the site represents an additional sales channel with national coverage, which reduces dependence on physical stores and contributes to the optimization of operational costs. Online orders, process automation and efficient logistics lead to time and resource savings. At the same time, the platform provides direct access to an extensive customer base and allows the collection of useful data for targeted marketing campaigns.
Through digital promotion strategies (SEO, Google Ads, social media), the site contributes to increasing brand visibility, strengthening the image of DAAC Piese as a reliable supplier of original auto parts. In addition, the platform supports the development of B2B relationships, offering a dedicated system for dealers with advantageous commercial conditions. Innovation is supported by the integration of modern payment methods and advanced digital functionalities, which differentiate the company from the competition.
From the user’s perspective, daac‑piese.md offers permanent accessibility, 24/7, from any device, an intuitive and well-organized interface, as well as real-time updated information on stocks and prices. Customers benefit from integrated support (chat, phone, form), and their experience is improved through digital campaigns, promotions and intelligent search functions.
The platform is designed for scalability and continuous development, allowing for the expansion of product categories, integration with ERP systems or the launch of a mobile application in the future.
Overall, daac‑piese.md is not just an online store, but a strategic tool that supports the digital transformation of DAAC Piese, contributing to increasing efficiency, competitiveness and customer satisfaction.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project management implemented by the Ilab team was well-organized and results-oriented. During the development and operation of the daac-piese.md platform, the team demonstrated a professional approach, with good coordination between the technical, logistical and commercial components.
Meeting deadlines was one of the project’s strengths. Deliveries (both in terms of developing the site’s functionalities and in terms of actual orders to customers) were made according to the initial planning, with clear and respected execution times.
In terms of responding to needs and adaptability, the team was receptive to suggestions, technical requests, and operational feedback. Proposed changes or optimizations were quickly analyzed and, where possible, implemented efficiently. Communication was fluent, and the support provided was prompt, regardless of whether it was a question of technical issues, content updates or commercial adjustments.
Also, a good alignment between the project objectives and the final deliverables was noted – the website is functional, stable, easy to use and meets the requirements of both the company and the end customers.
What was your primary form of communication with ilab.md?
- In-Person Meeting
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
What stood out most about ILab is their ability to combine technical innovation with practical, client-centered solutions. Whether through their software platforms or service delivery model, ILab demonstrates a deep understanding of user needs and a commitment to delivering intuitive, scalable, and efficient solutions.
A few aspects I found particularly impressive:
User-Centered Design Philosophy
ILab products seem purpose-built with usability in mind. Interfaces are clean, workflows are streamlined, and the platforms are accessible even to non-technical users — a clear indication of thoughtful UX design.
Responsiveness & Flexibility
Their ability to adapt solutions to different industries or research environments shows not only technical expertise but also business agility. The company doesn’t offer a “one-size-fits-all” solution but works to tailor tools to client workflows.
Strong Implementation & Support Model
ILab is known for its dedicated onboarding, training, and ongoing support. This reduces friction during deployment and ensures clients get long-term value.
Scalable Infrastructure
The platform can accommodate everything from small labs to complex research institutions — which is a testament to the underlying scalability and architecture of their technology.
Innovation with Purpose
ILab doesn't innovate for the sake of novelty. Their solutions often target real, specific pain points in research administration, lab scheduling, resource tracking, or data management. Throughout the collaboration with iLab.md, the team's approach to time management and meeting deadlines proved to be a key factor in the overall success of the project. Working with iLab.md has been a positive and productive experience overall. The team demonstrated professionalism, technical expertise, and a collaborative approach throughout the project lifecycle.
Are there any areas for improvement or something ilab.md could have done differently?
Although the collaboration with iLab.md was generally positive, there are a few aspects that could be improved to ensure an even better customer experience and efficient project delivery.
First of all, transparency in communication remains a key factor – the customer should be regularly informed about progress, potential bottlenecks or changes, and the responsibilities of both parties should be clearly defined from the beginning (delivery of materials, feedback, content, etc.).
In addition, managing customer expectations, especially for those without technical experience, is vital. They need to clearly understand what the final product can and cannot do, and how certain late changes can impact delivery.
Last but not least, we recommend an even greater focus on quality control before launch – it is an important step. Based on my experience, I would recommend ilab.md to others looking for a reliable and competent partner in digital project development. The team demonstrates solid technical skills, professionalism, and a commitment to delivering quality results.
RATINGS
-
Quality
5.0Service & Deliverables
"The collaboration with iLab.md has highlighted a constant commitment to delivering quality services and results in line with project requirements."
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Schedule
5.0On time / deadlines
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Cost
4.5Value / within estimates
"In evaluating the partnership with iLab.md, the balance between cost and the value received was a significant consideration."
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Willing to Refer
5.0NPS