Business Consulting Custom Software Development
$50,000 to $199,999
Nov. 2017 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

“I’m more than happy with OKINIC’s work – they’ve been impressive.”

Mar 30, 2022

VP, Herco Freight Forwarders

Marcio Freitas

Other industries
Miami, Florida
1,001-5,000 Employees
Phone Interview
Verified

IKONIC has helped develop a logistics management software tool for a warehouse and logistics company. It helps the client scan, track, and record their shipments to give better visibility to customers.

The excellent tool developed by IKONIC has helped the client highly increase their revenue. The team is very communicative and responsive, and their performance has been outstanding. Additionally, they constantly have new ideas and suggestions to keep improving the tool.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there

I’m the VP of Herco Freight Forwarders, a company located in Miami, Florida. We run a large warehouse and offer logistic services for big companies and marketplaces.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with IKONIC?

I needed to develop software for shipping and inventory management.

SOLUTION

What was the scope of their involvement?

IKONIC has developed a great software tool for us. It allows us to scan, track, and record our large shipments so that people have trackability of their packages.

What is the team composition?

We’ve worked with different teams within IKONIC, depending on the need.

How did you come to work with IKONIC?

We found out about IKONIC through a referral from a friend.

How much have you invested in them?

We’ve spent over $100,000.

What is the status of this engagement?

Our engagement began in November 2017, and it is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to the tool developed by IKONIC, our revenue has tremendously increased.

How did IKONIC perform from a project management standpoint?

IKONIC’s project management has been outstanding. They’re very responsive, which has been amazing. We typically communicate through Google Meet, and we use Jira for project management.

What did you find most impressive about them?

I’m more than happy with OKINIC’s work – they’ve been impressive.

Are there any areas they could improve?

No. They’re always trying to improve and do better work, and they always come to me with suggestions.

Do you have any advice for potential customers?

Hire them right away.

RATINGS

5.0

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