ID - Digital Consulting

BACKGROUND

Please describe your company and position.

I am the CDO of Onesleep

Describe what your company does in a single sentence.

An omnichannel retailer specializing in sleep products and solutions, with a presence across five European markets.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ID - Digital Consulting to accomplish?

• Scale our digital performance efficiently across multiple European markets.
• Create a reliable measurement and data framework across our digital ecosystem.
• Develop and execute a long-term SEO strategy to grow organic visibility and revenue.

SOLUTION

How did you find ID - Digital Consulting?

Referral

Why did you select ID - Digital Consulting over others?

• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from ID - Digital Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ID Digital Consulting supports us across three core areas: paid media, SEO, and data & analytics, working across multiple European markets and becoming an important extension of our internal team.

Their scope includes the ongoing strategy, management and optimization of our Google Ads and Meta campaigns, with a strong focus on performance, efficiency and profitable growth. On the SEO side, they support us with technical and content SEO, keyword strategy, ongoing optimization and identifying opportunities to improve organic visibility across our websites and markets.

They have also played a key role in strengthening our data and measurement infrastructure, including GA4 tracking, data collection, attribution, reporting and dashboarding. This gives us a much clearer understanding of customer journeys and marketing performance and allows us to make better-informed business decisions.

Beyond the individual deliverables, they regularly help us investigate performance questions, identify opportunities and translate data into actionable recommendations.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration has delivered measurable improvements across all three workstreams. Our paid media performance has become more efficient and scalable across multiple European markets, with stronger control over budgets, profitability and campaign performance.

On the data side, we now have significantly more reliable tracking and reporting, giving us a much clearer view of channel performance, customer journeys and attribution. This has improved the quality and speed of our marketing and business decisions.

SEO performance has also developed steadily, with improved organic visibility and a much more structured approach to technical SEO, content and ongoing optimization.

Most importantly, the work across PPC, SEO and analytics is increasingly connected, allowing us to evaluate performance as a whole rather than looking at each channel in isolation.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management is excellent. The team is highly responsive, reliable and easy to work with and they consistently deliver within agreed timelines.

What we value most is their flexibility and sense of ownership. They respond quickly when priorities change, are always available when something urgent comes up and proactively flag issues or opportunities rather than simply waiting for instructions.

Communication is clear and straightforward and we always know where things stand. They genuinely operate as an extension of our internal team, which makes the day-to-day collaboration very efficient.

What was your primary form of communication with ID - Digital Consulting?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What stands out most is their exceptional level of support and their relentless focus on results. They genuinely care about the outcome, not just about completing the scope of work.

Their attention to detail consistently goes beyond our expectations and they are always willing to go far beyond their formal responsibilities when they see an opportunity to improve performance or solve a problem. They take ownership, challenge us when needed and act with the same level of commitment as an internal team.

It is rare to find a partner who combines this level of expertise, dedication and genuine responsibility for the results.

Are there any areas for improvement or something ID - Digital Consulting could have done differently?

We have not identified any significant areas for improvement. The team is proactive, highly responsive and consistently delivers beyond expectations.

If anything, our main challenge is making sure we can keep pace internally with the level of detail, ideas and opportunities they bring to the table. From our perspective, the collaboration has been consistently excellent.

BACKGROUND

Please describe your company and position.

I am the Marketing Manager of eBag

Describe what your company does in a single sentence.

Online grocery store

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ID - Digital Consulting to accomplish?

• Notable rise in Non-Branded organic traffic and positions
• CTR Improvement
• Increased overall number clicks and impressions acquired compared to previous periods
• Better and higher ranking on key search queries
• Pronouncedly bigger and stronger online presence for the business

SOLUTION

How did you find ID - Digital Consulting?

Referral

Why did you select ID - Digital Consulting over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ID - Digital Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included a comprehensive SEO strategy tailored to our specific business goals. The agency conducted an in-depth audit of our website and content, followed by detailed keyword research aligned with our industry and customer intent. They worked on both on-page and technical SEO improvements — optimizing metadata, internal linking, page speed, and resolving crawl errors.

They also led the development of a robust content strategy, including SEO-focused blog posts and landing pages that significantly improved our visibility. Another key deliverable was their support in improving our local SEO presence.

Throughout our partnership, they provided regular performance reports, clear communication, and actionable insights that continuously helped us grow. Their work led to a significant increase in organic traffic, higher keyword rankings, and measurable growth in visits and conversions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The results exceeded our expectations. We saw a 65% increase in organic traffic year-over-year, with lots of high-intent keywords reaching the top 3 positions on Google. Our number of indexed pages grew significantly, and the quality of traffic improved — with longer session durations and a lower bounce rate. Lots of technical issues were also fixed thanks to their insights. 

One of the most impactful outcomes was the growth in new client acquisition directly attributed to organic search, especially in regions where we previously struggled to gain visibility. Thanks to their work, SEO has become one of our top-performing acquisition channels.

We also appreciated their transparent reporting — each month we could clearly see the impact of their work, backed by data.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent — highly organized, consistent, and transparent. They always delivered tasks and reports on time, often even ahead of schedule. We had regular check-ins and clear timelines, which made collaboration smooth and predictable.

They were extremely responsive to our needs, adapting quickly when our priorities shifted or when we needed urgent support. Communication was easy and efficient — whether it was a quick clarification or a strategic discussion, they were always available and proactive.

Overall, we felt like we had a true partner who understood our business goals and acted with both speed and precision.

What was your primary form of communication with ID - Digital Consulting?

Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most was their strategic mindset combined with hands-on execution. They didn’t just follow best practices — they truly understood our business, our market, and our challenges, and tailored their approach accordingly. Their ability to think long-term while delivering short-term wins really stood out.

Another unique aspect was the clarity and transparency in communication — we always knew what was being done, why it mattered, and how it was performing. They felt like an extension of our internal team, not just an external agency.

Their mix of deep SEO expertise, flexibility, and a genuine commitment to our success made them one of the most valuable partners we’ve worked with.

Are there any areas for improvement or something ID - Digital Consulting could have done differently?

Honestly, there’s very little we would change. The collaboration has been smooth, and the results speak for themselves. If we had to mention anything, it would be the possibility of expanding the scope even further — for example, involving them earlier in broader digital strategy discussions, not just SEO.

That said, this is more of a reflection on how valuable they’ve been, and how much we trust their input. We’re looking forward to deepening the partnership even more.

BACKGROUND

Please describe your company and position.

I am an Executive of Taros Trade BG LTD

Describe what your company does in a single sentence.

We innovate the distribution of auto parts on several European markets 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ID - Digital Consulting to accomplish?

• Establish our level and competition on our target markets
• Arrange and align our website structure for better SEO while keeping UX.

SOLUTION

How did you find ID - Digital Consulting?

Referral

Why did you select ID - Digital Consulting over others?

• Referred to me
• Company values aligned
• Real people that listen and care

How many teammates from ID - Digital Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

IDConsult are offering what many agencies lack nowadays - they really try to dive deep and understand your business model, customer base and any solutions they offer are respecting these fundamentals. we started with a technical audit of our e-commerce platform that was extremely thorough, then with suggestions on how to improve our structure, something previous agencies just couldn't grasp, and currently we are building on the very solid foundations we have constructed together. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Our online presence has improved.

The new customers we acquire have a broader profile

Brand awareness has improved, measured by our lower cart abandonment rates

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything has always been delivered either on time or earlier than expected. Our needs have been heard. This is a partnership, not a service, so our needs have always been of their highest priority.

What was your primary form of communication with ID - Digital Consulting?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They listen. They think. They understand. They act and solve. 

Are there any areas for improvement or something ID - Digital Consulting could have done differently?

Not at all.

BACKGROUND

Please describe your company and position.

I am the Chief Marketing Officer of Top Rent A Car

Describe what your company does in a single sentence.

The leading car rental company in Bulgaria, currently transitioning to offering multiple mobility solutions.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ID - Digital Consulting to accomplish?

• Google Ads
• SEO

SOLUTION

How did you find ID - Digital Consulting?

Referral

Why did you select ID - Digital Consulting over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from ID - Digital Consulting were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work involves managing and optimizing our comprehensive digital presence. Key responsibilities include overseeing paid Google Ads campaigns across all markets to drive targeted traffic and conversions. The agency also handles SEO optimization to improve organic search rankings and enhance website visibility. Additionally, they manage remarketing campaigns, including those on social media platforms, to re-engage potential customers. A major deliverable is the development and execution of a cohesive digital strategy that aligns with our overall marketing goals.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Measurable outcomes from the project included a significant increase in website traffic driven by paid and organic channels. Conversion rates improved across all markets, indicating more effective targeting and user engagement. All set targets were met, and they continue to do so. SEO efforts led to higher keyword rankings and improved visibility on search engines. Remarketing campaigns saw a rise in return visits and a measurable uplift in social media engagement. Overall, the digital strategy resulted in a positive ROI and stronger brand presence online.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The agency demonstrates strong project management skills, consistently delivering key items and campaign launches on time. They maintained clear timelines and provide regular updates, which helpe keep the project on track. Communication is super easy, and usually, they are the ones waiting for a response from our side. The know-how and experience they have are very important as well.

What was your primary form of communication with ID - Digital Consulting?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

As I already mentioned, what I found most impressive about this company was their deep industry know-how and strategic understanding of how digital marketing ecosystems function. Their experience was evident in how they approached each channel—whether SEO, paid ads, or remarketing—with precision and clear rationale. They demonstrated a strong grasp of market trends, user behavior, and platform algorithms, which allowed them to make informed, data-driven decisions. Their ability to connect the dots across different digital touchpoints and align them with business goals was particularly unique. This level of expertise gave us confidence in both their recommendations and execution.

Are there any areas for improvement or something ID - Digital Consulting could have done differently?

I don't think I have something in mind.