iConnect Digital Solutions Ltd

BACKGROUND

Introduce your business and what you do there.

I'm the co-founder and COO of a marketing, advertising, and technology company that combines a content management solution.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iConnect Digital Solutions Ltd?

We had development needs for our solutions' roadmap and needed to outsource part of our development efforts.

SOLUTION

What was the scope of their involvement?

iConnect Digital is part of our development team, which partly operates from Helsinki. The team has contributed to developing our solutions and building our software from scratch using JavaScript and Microsoft Azure to a large extent. iConnect Digital Solutions Ltd uses the infrastructure provided by Microsoft and has done custom solutions on top of the base offering for some of our customers. 

The team's work varies from managing content to managing the cookie consent banner, which is entirely managed by the offshore team. iConnect Digital Solutions Ltd also supports the development of backend capabilities, concentrated in Finland and developed with our on-site team.

What is the team composition?

We work with 3–4 senior developers from iConnect Digital.

How did you come to work with iConnect Digital Solutions Ltd?

We worked with some of iConnect Digital's teammates on a project where Nokia and Microsoft engaged with consultancy services. When we started our own company, we contacted Rahul and decided to work with iConnect Digital because we knew their capabilities.

How much have you invested with them?

Our spending is in the range of $200,000–$999,000.

What is the status of this engagement?

We started working with iConnect Digital Solutions Ltd in 2019, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

iConnect Digital has been an integral part of our development team and a key contributor to developing our solutions. We're happy with iConnect Digital Solutions Ltd's results and work quality. We've deployed much of the team's work directly to production and can see the impact immediately. 

How did iConnect Digital Solutions Ltd perform from a project management standpoint?

We develop features in two-week sprint cycles, and iConnect Digital Solutions Ltd does proper testing and code reviews to ensure quality. iConnect Digital is very responsive, answering questions quickly and taking any issues seriously. The team reacts quickly and works actively on the ongoing customer relationship. iConnect Digital Solutions Ltd does a fair amount of operations and support work, being a real DevOps team.

The team doesn't count the hours if something needs to be done and works long days. We use Microsoft Teams and have daily meetings where the entire company participates. We also have different communication channels in place.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Rahul is our main point of contact.

What did you find most impressive about them?

iConnect Digital Solutions Ltd's experience and commitment are impressive. The team doesn't seek to deliver quick results; they can be part of conceiving and developing products end to end. iConnect Digital Solutions Ltd has impressive technical skills that aren't typical of outsourcing with bigger companies. We have an extended team that is an integral part of our development team and wants to achieve results together.

Are there any areas they could improve?

The only areas for improvement are on our side. The team has developed features that haven't landed in production, which is typical of startup companies.

Do you have any advice for potential customers?

I suggest using iConnect Digital Solutions Ltd as much as possible and don't limit their scope of work. The team has several capabilities, so integrate them as much as possible.

BACKGROUND

Introduce your business and what you do there.

I'm the founder and CEO of an IT consulting company. We also develop custom software for our customers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with iConnect Digital Solutions Ltd?

We were looking for a partner to support system development tasks for our customers.

SOLUTION

What was the scope of their involvement?

We've been working with iConnect Digital Solutions Limited for several years. We act as the customer-facing front for our customers in Finland. We manage the project requirements and management and outsource the system development to iConnect Digital Solutions Limited. The team performs all the system development tasks, and we manage interfacing with the customer.

iConnect Digital Solutions Ltd has built mobile interface systems and databases from scratch. We provide the customer requirements, and the team manages the technical part. iConnect Digital Solutions Ltd is responsible for backend development, usually in Microsoft Azure. The team has also used SQL databases and other mobile and web development practices. iConnect Digital Solutions Ltd has built operating systems for iOS and Android. 

What is the team composition?

We've worked with several teammates from iConnect Digital Solutions Ltd. Typically, we have a project manager, a lead developer, and a tester. We work with around five teammates on each project. 

How did you come to work with iConnect Digital Solutions Ltd?

We had a connection to iConnect Digital Solutions Ltd's owners from their previous company before their merger. We knew we could trust the team and knew what they were capable of.

How much have you invested with them?

We've spent around €200,000-€250,000 (approximately $223,000–$279,000 USD).

What is the status of this engagement?

We started working together in October 2018, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

iConnect Digital Solutions Ltd has assured me that if we agree on something, they'll do everything they can to accomplish those tasks. Our end clients' satisfaction is the most important thing for us.

How did iConnect Digital Solutions Limited perform from a project management standpoint?

iConnect Digital Solutions Ltd stays on budget and on schedule, and their delivery speed is really good. We've worked on many projects, and there have been some difficult times. iConnect Digital Solutions Ltd has found workarounds to those issues. The team's communication is great. We mostly communicate via phone calls and Microsoft Teams, and we also have face-to-face meetings.
Are there any employees from the service provider's team that you would like to give a shout-out to in this review?

Manoj's (Founder & CTO) work has had the most positive effect on our approach.

What did you find most impressive about them?

iConnect Digital Solutions Ltd's technical architecture skills are one of their strengths. The team is flexible and nice to work with. iConnect Digital Solutions Ltd is solution-focused and doesn't dwell on problems. Instead, the team tries to find solutions that benefit both parties.

Are there any areas they could improve?

Although iConnect Digital Solutions Ltd doesn't have any major areas that need improvement, there is always room for improvement in projects. Communication is very important, and the team's tools and processes can be improved.

Do you have any advice for potential customers?

I suggest developing trust with iConnect Digital Solutions Ltd in the beginning. The team is trustworthy, and it's a good idea to discuss the possible options on how to build the system and start the development process. iConnect Digital Solutions Ltd has a lot of experience and knowledge and wants to make their customers happy. A good starting point is to have an open discussion about your targets. Let the team participate in the planning because they're really good at that.

BACKGROUND

Please describe your company and position.

I am the Founder Director of OneZeroEight Learning Pvt ltd ( ChikuPiku.com)

Describe what your company does in a single sentence.

We are one of the Leading Content Creators for Early-age Kids in Regional Laungauge 

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iConnect Digital Solutions Ltd (UK) to accomplish?

• Develop Application as MVP for a Audio Story

SOLUTION

How did you find iConnect Digital Solutions Ltd (UK)?

Referral

Why did you select iConnect Digital Solutions Ltd (UK) over others?

• High ratings
• Close to my geographic location
• Good value for cost
• Referred to me

How many teammates from iConnect Digital Solutions Ltd (UK) were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

User Authentication: Secure login and registration via email, social media

• Audio Stories Library: A diverse collection of high-quality audio stories with robust search functionality and categorization.

Playlist Management: Features to create Playlist, like playlist, view playlist and download playlist.

• Playback Controls: Comprehensive audio controls including play, pause, skip, rewind, fast-forward, and volume adjustment.

Content Management

• Admin Portal: An admin portal for content management is excluded. Instead:
• Content will be managed directly in the database.
• A small utility can be provided for uploading and managing media files to streamline the process.
• In the future, we can extend our MVP setup to create this Admin Portal, as it will be a prerequisite for maintaining this application in the longer run.

Payment Integration

• In-App Payment Integration: Integrating in-app payment systems is excluded. Instead:
• Use your existing mechanism to handle subscription purchases.
• After successful purchases, subscriptions will be mapped directly to users in the database.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Running Android Application 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, they did follow the timelines and did fantastic on the delivery timelines 

What was your primary form of communication with iConnect Digital Solutions Ltd (UK)?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

The team provided architecture-level suggestions and built a base for the scalability of the product.

Are there any areas for improvement or something iConnect Digital Solutions Ltd (UK) could have done differently?

As of now I am happy with the performance 

BACKGROUND

Please describe your company and position.

I am the Operations Manager of The Bloomers Trust

Describe what your company does in a single sentence.

The Bloomers Trust supplies, wherever possible, items requested by Caseworkers for vulnerable parents whom they are supporting. This includes: Clothing, Push chairs, Moses Baskets, Breast Pumps, Car Seats, High chairs, etc. These items will be second hand goods of the highest quality, or where necessary we will purchase brand new.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iConnect Info Solutions Pvt Ltd to accomplish?

• To create a new CRM
• Create accounts for referral partners
• Simplify referral form

SOLUTION

How did you find iConnect Info Solutions Pvt Ltd?

Referral

Why did you select iConnect Info Solutions Pvt Ltd over others?

• Pricing fit our budget
• Referred to me

How many teammates from iConnect Info Solutions Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creating and customising fresh service CRM system to allow external users to interact with our organisation.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• We are now able track partnering organisation as they each have an account set up 
• One thing that has been really great that we didn't ask for but was created, was the chat function on each referral form submitted, this has already proven to be really helpful, thank you! 
• Referral form has been simplified 
• Each caseworker can now keep track of their referrals submitted to see what stage the referral is at

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Vishal and Prerna are very good communicators, they were efficient and punctual to deadlines, and ensured the development was released as quickly as possible. Thank you for your professionalism and efficiency on this project!

What was your primary form of communication with iConnect Info Solutions Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their professionalism and efficiency, meets were kept on track with the targets to ensure smooth running.

Are there any areas for improvement or something iConnect Info Solutions Pvt Ltd could have done differently?

No, all went really well, thank you!

BACKGROUND

Please describe your company and position.

I am the director of Muztrans ltd

Describe what your company does in a single sentence.

Transport Storage Logistics & Consolidation

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iConnect Info Solutions Pvt Ltd to accomplish?

• Make storage items searchable.
• Digitize the delivery & dispatch process & invoice calculations
• Allow clients to directly order from portal.
• Reduce admin time.
• Keep photographic evidence of the delivered goods.

SOLUTION

How did you find iConnect Info Solutions Pvt Ltd?

Referral

Why did you select iConnect Info Solutions Pvt Ltd over others?

communication was key and Jaideep (Director) ticked all the boxs

How many teammates from iConnect Info Solutions Pvt Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To provide a solution that works in a transparant way with clients and staff, offering an app that keeps information up to date to the minute with detailed information

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

I connect paid incredible attention to detail in what i was looking for the product to provide, they delivered to detail with everything I asked for and more, in a fast efficient way, any problems we had were quickly acted upon and resolved almost immediately, concluding in an app that is loved by my team and my clients ......Game changer adding immense value to our business

• Reduced phone calls adin work due to client portal
• Photographic evidence makes insurance claims easier

Describe their project management. Did they deliver items on time? How did they respond to your needs?

on time, quick to respond to all enquiries

What was your primary form of communication with iConnect Info Solutions Pvt Ltd?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

service service service !

Are there any areas for improvement or something iConnect Info Solutions Pvt Ltd could have done differently?

no

BACKGROUND

Please describe your company and position.

I am the Founders Associate of StoriBoard

Describe what your company does in a single sentence.

StoriBoard is an innovative global community and marketplace designed to provide a unique blend of physical and mental health 1:1 support, delivered by Experts by Experience (EbE). Our free app, currently available on both Apple and Google Play stores, empowers users to create or join communities where they can connect with individuals sharing similar life experiences. 
Within these communities, our users have access to Group Meetings, thoughtfully facilitated by community admins. These sessions, which can be joined on a daily, weekly, or monthly basis, provide an invaluable opportunity for individuals to share their personal stories and connect with others undergoing similar life challenges, ultimately fostering a supportive environment where insights and experiences are shared.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iConnect Info Solutions Pvt Ltd to accomplish?

• Get App development back on track and develop a matching content management system.
• Work as an internal team and help develop the product

SOLUTION

How did you find iConnect Info Solutions Pvt Ltd?

Referral

Why did you select iConnect Info Solutions Pvt Ltd over others?

• Pricing fit our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from iConnect Info Solutions Pvt Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Delivery of our full mobile apps - iOS and Android. 
• Day to day liaison, team stand up and development

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New app features built faster
• Good number of new user registrations
• Home page load time of 2-3 seconds

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Fast paced deliver. Typically delivered on Kanban methodology basis as we are continually iterating

What was your primary form of communication with iConnect Info Solutions Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

• Values Time to delivery
• They have dedicated team members who really want to do a good job

Are there any areas for improvement or something iConnect Info Solutions Pvt Ltd could have done differently?

N/A

BACKGROUND

Please describe your company and position.

I am the Tech & Workplace Lead of a non-profit company

Describe what your company does in a single sentence.

Our Foundation grant's wishes to children suffering with a life limiting or life changing condition.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iConnect Info Solutions Pvt Ltd to accomplish?

• Deploy Automations In Freshservice and Microsoft Azure

SOLUTION

How did you find iConnect Info Solutions Pvt Ltd?

Met Jaideep at Freshworks Global Jam

Why did you select iConnect Info Solutions Pvt Ltd over others?

• Close to my geographic location
• Good value for cost
• Company values aligned

How many teammates from iConnect Info Solutions Pvt Ltd were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

iConnect were tasked with automating several business processes using Freshservice and Microsoft Azure/Office 365 - These processes had been identified as in need of improvement due to the man hours involved in them prior to the deployment of the automation solutions developed by iConnect Digital.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Significant time savings were achieved in automating the tasks we set out in the initial breif meaning I can return my team to providing end user service rather than completing more administrative tasks

Describe their project management. Did they deliver items on time? How did they respond to your needs?

All items were delivered well within the allotted time. Any questions I had were answered swiftly and with a good amount of details provided.

What was your primary form of communication with iConnect Info Solutions Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

During the project they went the extra mile for us,providing support and guidance to my team after deploying the changes to Freshservice. The branding work they completed on our internal service desk was also amazing

Are there any areas for improvement or something iConnect Info Solutions Pvt Ltd could have done differently?

The only slight problem I've seen when working with iConnect is the time zone difference meaning I did have to take calls at 0600 UK time but this is understandable given the hybrid nature of the org. I did sometimes also find myself explaining the same thing a few times but again this is one of the considerations to make when working with a multi-national organisation

BACKGROUND

Please describe your company and position.

I am the Managing Director of a legal company

Describe what your company does in a single sentence.

Help families with their estate planning requirements, such as Wills, Trusts, LPAs & Estate Administration.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire iConnect Info Solutions Pvt Ltd to accomplish?

• Help streamline our current business process with a iPad & web application.

SOLUTION

How did you find iConnect Info Solutions Pvt Ltd?

Referral

Why did you select iConnect Info Solutions Pvt Ltd over others?

• Close to my geographic location
• Referred to me

How many teammates from iConnect Info Solutions Pvt Ltd were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Mobile Application (with offline functionality) Consultants can use the mobile app to: 

• Add new leads which will be then qualified by Office Admin once submitted. 
• Create Opportunities under the new lead. E.g. Will Creation, POA creation, etc. (One to many relationships between Customer and Opportunities). 
• Fill Questionnaire to capture required data. 

All above points will happen offline without any reference to online data. Technical Stack TECHNOLOGY: 

• React Native 
• Node JS 
• MongoDB - Database 

API SERVICES: 

• Capsule 
• WillSuite 
• Google SSO

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A working iPad app that has now becoming an integral part of our business process.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

From the initial stages of conceptualization to the final delivery, their project management skills were remarkable. They displayed a clear understanding of my requirements and were able to translate them into a well-thought-out app design. The development process was organized and efficient, ensuring that deadlines were met without compromising the quality of work. 

One aspect that stood out was their attention to detail. They took the time to thoroughly understand the user experience I envisioned, and they successfully implemented it in the app. The interface was intuitive, visually appealing, and optimized for the iPad's larger screen. The app's design elements, such as icons, colors, and typography, were consistent and aesthetically pleasing. Throughout the development process, communication was seamless. 

Rohan and his team were always available to address any concerns or questions I had. They provided regular updates on the progress, keeping me informed at every stage. Their responsiveness and willingness to accommodate changes and suggestions further reinforced their commitment to client satisfaction. 

Not only did they deliver the app on time, but the functionality and performance were also top-notch. The app was smooth, responsive, and free of any technical glitches. They meticulously tested the app to ensure a flawless user experience, and it truly showed in the final product. I was particularly impressed with their post-launch support. 

They provided thorough documentation and offered assistance whenever I encountered any issues or needed further guidance. Their commitment to customer support even after the project's completion is a testament to their professionalism and dedication to client success. 

In conclusion, my experience working with Rohan and his team on the iPad app project was outstanding. They delivered a high-quality app that aligned perfectly with my vision. Their project management, attention to detail, effective communication, and exceptional post-launch support make them a top choice for anyone seeking excellent app development services.

What was your primary form of communication with iConnect Info Solutions Pvt Ltd?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They were very reactive to my messages and requests to fix bugs or add features.

Are there any areas for improvement or something iConnect Info Solutions Pvt Ltd could have done differently?

None.

BACKGROUND

Please describe your company and your position there.

I am a senior carbon data analyst at Urgentem (now acquired by ICE), a climate transition data provider. I am in charge of collecting and quality assuring GHG disclosures and emissions data. The company provides data and analysis on climate and transition risk.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iConnect info solutions pvt ltd, and what were your goals?

To create a comprehensive data collection tool for input of data and source tracking.

SOLUTION

How did you select this vendor and what were the deciding factors?

We already had a successful relationship with iConnect so we decided to extend it to this project as well

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

They designed (based on our wireframes and requirements) and developed a data collection tool, which tracks inputs, verifies data validation, allows for source upload and tracking, and allows for workflow tracking and review. We worked in a series of 4 sprints, with weekly review meetings with Jay. Key deliverables:

(1) the data collection tool Project steps:

• Login page
• Allocation tab
• Parked tab
• QA review tab
• Actual collection tool tab - for data input Technology: react JS for front end // (Flask) Python for backend

How many people from the vendor's team worked with you, and what were their positions?

• Project Manager: Jay T.
• Developers:Vishal G. & Pooja V.
• Dev Ops Team: Aasim S.

Jay was very responsive (so was the dev team when handling our tickets, on daily basis) and offered a lot of ideas and guidance

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The fully functioning app, with great visual design and improved worfklow of data collection -- the app fulfils our expectations in terms of design and workflow

Describe their project management style, including communication tools and timeliness.

The project management seemed at times a bit chaotic (lack of clear and enforced timelines for some aspects) - also on our part; however Jay was incredibly responsive and helpful, which was greatly appreciated. He also ensured we had appropriate resources and linked relevant people into meeting groups swiftly and efficiently.

So overall, a very positive PM experience on our part. Jay also got integrated into our internal comm channels which he used efficiently and effectively, and was a great resource to the team during the app development. On personal note, I found Jay lovely to work with.

What did you find most impressive or unique about this company?

They had great team spirit, involved the right people at the right moment, and used really useful project management software that made our lives easier. They also provided ideas and critical input on our workflow which enhanced the development.

Are there any areas for improvement or something they could have done differently?

Communicate the timelines more precisely and hence make them more enforceable and maybe have a shared folder with all the documentation so it's always readily available for review - project scope, etc. Some bugs had to be redone as they were not always fixed exactly to the specs, but had always been redone to our specs when reviewed.

BACKGROUND

Please describe your company and your position there.

DV Investment Advisors is a SEBI Registered Investment Advisor operating in the wealth management space in India. I am an employee at an investment advisory firm, DVIA.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire iConnect info solutions pvt ltd, and what were your goals?

We had hired iConnect Solutions for website and web application development. We are a startup looking for an infra to conduct our operations. iConnect has helped us in developing an app which helps us to evaluate and make changes to our recommendations to our clients based on our inhouse rules.

SOLUTION

How did you select this vendor and what were the deciding factors?

We know one of the promoters of iConnect - Mr. Kishore Bakliwal and therefore we decided to go with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Scope of work:

1. Develop web application which would work on the basis of our in house rules so that we can monitor and make changes to our model portfolio and all the clients' portfolio attached to it.
2. Develop a website as per our design team. Key deliverables A working app which would calculate the number of shares to be bought or sold as per our rule based calculations, then send the mails to clients and on receiving consent from them, send mail to brokers from the clients' email id.

Technologies used:

1. React Js for front end development
2. Node Js for back end development
3. WhatsApp and Gmail integration

How many people from the vendor's team worked with you, and what were their positions?

How many people from the vendor's team worked with you, and what were their positions?

1. Kheema, Hitesh and Vishal – Developers
2. Jay – Project Manager
3. Prashant- Website and UI developer

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After we started using the web app, the time and efforts needed to conduct our operations have reduced significantly. Also, since the app performs the calculations and other supporting activities, the scope of manual error is eliminated. The iConnect team showed great cooperation and have inculcated all the changes we came up with during the process.

Being a startup, having virtual presence is very important for business development. Thanks to the efforts of the iConnect team, we have a website as we had designed in a very short period of time.

Describe their project management style, including communication tools and timeliness.

We had frequent meetings with their project manager, who communicated with his team. We communicated with them through video calls, emails and whatsapp.

What did you find most impressive or unique about this company?

The most impressive and unique thing about this company is their in-house project management tool. The tool gave the status of all the pending points in our project at a single glance.

Are there any areas for improvement or something they could have done differently?

The web apps had a few bugs when the project was handed to us. This may be due to the frequent changes we came up with. Nevertheless, all the bugs were resolved quickly.