Icebreaker Agency Review Insights

Overall Review Rating

5.0

Quality 5.0
Schedule 5.0
Cost 4.9
Willing to Refer 5.0

Top Mentions

Review Highlights

Technical Expertise and Problem-Solving

The agency's technical knowledge and problem-solving skills were standout qualities appreciated by clients. Their ability to understand and address unique challenges was frequently mentioned as a key strength.
Successful Website Redesigns

Icebreaker Agency has successfully redesigned and developed websites for various clients, resulting in enhanced user engagement and reduced maintenance. Clients appreciated the improved functionality and aesthetics tailored to their specific needs.
Areas for Improvement: Timing Accuracy

While generally praised, some clients noted that project timing could have been more precise. In some cases, delays were partly attributed to internal processes, suggesting room for improvement in time management.
Flexibility and Adaptability

Clients appreciated Icebreaker Agency's flexibility and adaptability in dealing with evolving project requirements and unexpected challenges. The team demonstrated a proactive approach to problem-solving and adjustments.
Strong Project Management

Clients consistently praised Icebreaker Agency's project management skills, highlighting timely deliveries, effective communication, and quick responses. The team was organized and maintained a seamless workflow, accommodating client feedback efficiently.
Excellent Client Communication

Icebreaker Agency's communication was frequently applauded for being clear, responsive, and effective across various channels. Clients felt well-informed and involved throughout the project, which contributed to a positive collaboration experience.

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Icebreaker Agency Reviews

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E-Commerce Development UX/UI Design Web Design Web Development
WordPress CMS
Confidential
May 2023

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I was impressed by their communications and desire to deliver the best results."

May 29, 2023

Manager, Grow Director Ltd.

Anonymous

Other industries
Israel
11-50 Employees
Online Review
Verified

Icebreaker.Agency was hired by a climate control systems company to improve their website. The team worked on the site's functionality and added new pages, a new call to action, and analytics tools.

The client was impressed with Icebreaker.Agency's communication and desire to deliver the best results. The team met the client's expectations and timeline. Icebreaker.Agency was a good fit for the project.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am a manager at Grow Director Ltd.

Describe what your company does in a single sentence.

Intelligent Climate Control System For Indoor And Greenhouse Horticulture

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Icebreaker.Agency to accomplish?

Improve our website

SOLUTION

How did you find Icebreaker.Agency?

Online Search

Why did you select Icebreaker.Agency over others?

High ratings
Pricing fit our budget
Great culture fit
Good value for cost

How many teammates from Icebreaker.Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

New pages
new CTA
better functionality
tools for analytics

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Timeline
communications

Describe their project management. Did they deliver items on time? How did they respond to your needs?

100% fit

What was your primary form of communication with Icebreaker.Agency?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

I was impressed by their communications and desire to deliver the best results.

Are there any areas for improvement or something Icebreaker.Agency could have done differently?

All was fantastic

RATINGS

5.0

IT Managed Services UX/UI Design Web Design Web Development
Less than $10,000
Mar. 2023 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I'm impressed with the time and effort Icebreaker.Agency has put into the project."

May 21, 2023

Founder, Solo Spirits

Anonymous

Other industries
Budapest, Hungary
1-10 Employees
Online Review

Icebreaker.Agency has redesigned a boutique spirits brand's website. They're tasked with merging their domain, upholding their hosting, and maintaining the website.

Icebreaker.Agency has delivered a well-designed, easy-to-use website that aligns with the client's needs. The flexible team is quick to implement feedback and respond to questions and concerns. Their dedication to the project's success, professional approach, and great communication stand out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Founder of Solo Spirits

Describe what your company does in a single sentence.

Boutique, high end spirits brand.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Icebreaker.Agency to accomplish?

Website Design and future upholding
Domain merging and Hosting responsibilities

SOLUTION

How did you find Icebreaker.Agency?

Online Search

Why did you select Icebreaker.Agency over others?

High ratings
Pricing fit our budget
Good value for cost

How many teammates from Icebreaker.Agency were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Focusing on web development and design, followed by merging our domain and upholding our hosting, as well as upholding and updating our website.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Website was ready on time as we requested, always open to help us with corrections or updates to our website and starting new projects together. Easy to work with, great results, and trustworthy.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project was handled very professionally by Dmitrii. He was always open to more requests, corrections, and new tasks. There was always someone to talk to, whether it was Dmitrii or Serghei within a short while I got a kind response.

What was your primary form of communication with Icebreaker.Agency?

Email or Messaging App

What did you find most impressive or unique about this company?

Finding freelancers on different platforms, you never know who you will end up with. I'm impressed with the time and effort Icebreaker.Agency has put into the project.

Are there any areas for improvement or something Icebreaker.Agency could have done differently?

Not that I can think of!

RATINGS

5.0

Web Design Web Development
WordPress CMS
Less than $10,000
Jan. 2022 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"The communication is excellent, and the delivery is punctual."

Apr 19, 2023

Executive, Ubiscore GmbH

Anonymous

Other industries
Berlin, Germany
1-10 Employees
Online Review
Verified

Icebreaker.Agency has developed an AI privacy scoring platform's website using WordPress and Elementor.

Icebreaker.Agency has delivered the website on time. They impress the client with their accuracy, work speed, culture, and collaborative approach. The vendor also communicates effectively through virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am an Executive at Ubiscore GmbH.

Describe what your company does in a single sentence.

Ubiscore is a AI privacy scoring platform for GDPR, CCPA compliance

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Icebreaker.Agency to accomplish?

Main Website
Landing pages

SOLUTION

How did you find Icebreaker.Agency?

Other

Why did you select Icebreaker.Agency over others?

High ratings
Great culture fit

What was the size of Icebreaker.Agency’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Our website was developed using WordPress and Elementor by them.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We were extremely surprised by the speed and accuracy with which the UI provider was implemented. TOP!

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The communication is excellent, and the delivery is punctual.

What was your primary form of communication with Icebreaker.Agency?

Virtual Meeting

What did you find most impressive or unique about this company?

Culture and Collaboration

Are there any areas for improvement or something Icebreaker.Agency could have done differently?

nope

RATINGS

5.0

Web Development
Less than $10,000
Sep. - Oct. 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 4.0

Willing to Refer: 4.5

"Dmitry and the team met each milestone and worked extremely hard to deliver within tight deadlines."

Dec 15, 2022

Owner, Web Design & SEO & Branding Agency

Chris Hodson

Other industries
London, England
1-10 Employees
Online Review
Verified

Icebreaker.Agency helped a web design and SEO and branding agency develop and design a website in Figma, WordPress, and Elemetor. They collaborated on the UX to create responsive designs for desktop and mobile.

Icebreaker.Agency excellently handled the project and delivered a performant website with all the necessary functionalities. The team streamlined the responsive and prompt project coordination on Slack and Google Docs. Overall, their positivity and ability to deliver top-notch outcomes were notable.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I'm the owner of a web design, SEO & branding agency

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Icebreaker.Agency, and what were your goals?

We worked with Icebreaker on a web development project to build a site for a well respected UK client. The goals were to build a website with a smooth and enjoyable user user experience across desktop, tablet & mobile.

SOLUTION

How did you select this vendor and what were the deciding factors?

We found Icebreaker and Dmitry through internet research, and saw that they had great reviews. After an initial chat, it was clear that they have great experience and a great understanding of the job at hand.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Taking a figma design and brining it to life on Wordpress, using Elementor as the page builder. Dmitry and the team met each milestone and worked extremely hard to deliver within tight deadlines.

How many people from the vendor's team worked with you, and what were their positions?

Worked directly with Dmitry, the owner

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Excellent end result, great website with all the functionality we needed.

Describe their project management style, including communication tools and timeliness.

Quick to respond using slack and other channels - including shared google docs. Always on time with communications.

What did you find most impressive or unique about this company?

Really positive attitude and ability to deliver challenging functionality quickly and to a high standard.

Are there any areas for improvement or something they could have done differently?

Perhaps checking in with us if there is something challenging, so that we can find an easier solution. But in all very impressed.

RATINGS

5.0

Search Engine Optimization UX/UI Design
Less than $10,000
Mar. - Sep. 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"They did a great job."

Sep 13, 2022

CEO, Business Expert Solutions Inc.

Gordon Sheppard

Other industries
Edmonton, Alberta
1-10 Employees
Online Review
Verified

Icebreaker.Agency was hired by a consulting and media production firm to improve a media property's SEO and UX. The team conducted a site audit and worked for six months to improve the client's SEO performance.

Thanks to Icebreaker.Agency's efforts, the client improved their keyword rankings. In addition, the website UX was also enhanced, impressing the client. The responsive and communicative team submitted detailed Excel sheets in order to track keywords' rankings and possible improvements.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I am the CEO for a consulting and media production firm. We help small business owners get the information and advice they need to grow their businesses.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Icebreaker.Agency, and what were your goals?

One of our media properties needed more traffic and a re-design. Icebreaker helped us improve SEO and user experience.

SOLUTION

How did you select this vendor and what were the deciding factors?

I connected with this agency through Upwork. I hired them because Dmitry was straight-forward, understood my needs and he was able to provide easy-to-understand reports that showed how much progress was made.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

SEO improvement. Started with site audit, which led to a proposal and then I hired them to do 6 months of SEO improvement work. I also asked them to redevelop the website and they did that too.

How many people from the vendor's team worked with you, and what were their positions?

The main contact was Dmitry who acted as Account Manager and Advisor.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Ranking for certain keywords has improved. The user experience on the website improved.

Describe their project management style, including communication tools and timeliness.

Dmitry submitted detailed excel sheets that tracked a wide variety of factors including keyword suggestions and improvements.

What did you find most impressive or unique about this company?

Dmitry was able to respond to all of my requests, and deliver results in a timely manner.

Are there any areas for improvement or something they could have done differently?

Not at this time - they did a great job.

RATINGS

5.0

"Dmitry does a great job of client management and he is able to help you get solid results."

Web Design Web Development
Less than $10,000
Sep. 2021 - Feb. 2022

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"We were very pleased and impressed with the level of communication they got."

Feb 16, 2022

Managing Director, A&I GLOBAL LTD

Arturas Klapciukas

Other industries
London, England
1-10 Employees
Online Review
Verified

Icebreaker.Agency designed and developed a transport company website. They implemented tools like shipping calculators, contact forms, and quote forms.

The new brand and website were launched successfully, following the agreed timeline. Icebreaker.Agency communicated well, keeping projects on track and striving to meet challenging deadlines. Their transparency and friendliness were the traits that stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Managing Director of A&I GLOBAL LTD.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Icebreaker.Agency?

Website Design and Development

SOLUTION

How did you select this vendor and what were the deciding factors?

We looked into hiring a an agency through upwork and decided to stick with the Icebreaker Agency due to their experience in the industry.

Describe the project in detail and walk through the stages of the project.

The agency helped us designing our new website from scratch on elevator web design platform. Not only was the layout, colours, and functionality implemented and designed, but also additional work has been done such as implementing tools like shipping calculators, contact forms, quotes forms and more.

Overall the website was designed from scratch up to the point where we could launch it live.

How many resources from the vendor's team worked with you, and what were their positions?

In total we worked with two people.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We've successfully launched our new brand and website in the time-frame we were looking at.

How effective was the workflow between your team and theirs?

Very easy friendly and helpful communication. Always responded on time when we required some help.

What did you find most impressive or unique about this company?

We were very pleased and impressed with the level of communication they got, as well as their transparency and the skills the agency presents in their area.

Are there any areas for improvement or something they could have done differently?

Perfect service, nothing to add.

RATINGS

5.0

Showing 21-26 of 26 Reviews

Our Story

Icebreaker Agency started with a simple idea: web projects should be clear, practical, and focused on real business results. What began as freelance design work grew into a remote team helping startups, e-commerce brands, software companies, and agencies build better websites and digital products. We value honest communication, reliable delivery, and long-term partnerships over flashy promises.

What Sets Us Apart

UX/UI and development under one roof

We handle both the design and technical implementation, which helps avoid gaps between strategy, visuals, and the final website.

Clear communication and reliable delivery

We keep projects structured, feedback organized, and clients updated throughout the process, so there is less confusion and fewer surprises.

Business-focused design

We don’t design just for aesthetics. Our goal is to create websites, landing pages, and digital products that support conversions, trust, and long-term growth.

Quick Facts

8 years in business

Tools and Technology

Slack

Google Meet

Notion

Airtable

Google Drive

Loom

1Password

Google Docs

Google Sheets

GitHub

HubSpot

Figma

Commonly Asked Questions

We start by understanding the business, goals, target audience, current website or product, and key priorities. After that, we define the scope, timeline, responsibilities, and communication flow. For larger projects, we usually begin with discovery, sitemap, UX structure, and design direction before moving into full design and development.

We mainly work on websites, landing pages, e-commerce stores, UX/UI design, WordPress development, Webflow development, and website redesigns. We often support startups, software companies, e-commerce brands, and agencies that need reliable design and development capacity.

We break each project into clear stages: discovery, UX/UI design, development, QA, revisions, and launch. Tasks are tracked internally, and clients receive regular updates so they always know what is being worked on, what is completed, and what requires their feedback.

We focus on clear, direct communication. Depending on the project, we use Slack, email, project management tools, Loom videos, and scheduled calls. Our goal is to reduce confusion, keep feedback organized, and make sure clients always understand the next step.

We combine UX/UI design and development under one roof, which helps clients avoid gaps between strategy, design, and implementation. We are practical, responsive, and focused on building websites that look good, work properly, and support real business goals.

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Verified Client Reviews: 23

Overall Review Rating: 5

Source: Clutch

Last Updated: May 13, 2026

Business Entity

Business Entity Name	Icebreaker Agency LLC
Source	Wyoming Secretary of State
Jurisdiction of Formation	Wyoming
Date of Formation	April 20, 2021
Status	Active
Last Updated	May 6, 2026
ID	2024-001486683

Credit Report Results

International Credit Risk Assessment	Moderate Risk
Source	Creditsafe
Last Updated	May 13, 2026

Learn More About The Clutch Verification Process

Locations (1)

35 W 31st St Frnt 1 New York, NY, United States 10001

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Icebreaker Agency

Lovable, WordPress & Webflow Development Partner

4 Languages that we service

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Reviews

Icebreaker Agency Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Technical Expertise and Problem-Solving

Successful Website Redesigns

Areas for Improvement: Timing Accuracy

Flexibility and Adaptability

Strong Project Management

Excellent Client Communication

Reviews mentioning:

Icebreaker Agency Reviews

UI/UX Design & E-Commerce Dev for Climate Control System Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Design & Development for Boutique Spirits Brand

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Website Development for AI Privacy Scoring Platform

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Website Development for Web Design & SEO & Branding Agency

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

SEO & UX Services for Consulting & Media Production Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Website Dev & Design for Transport Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

What Sets Us Apart

Quick Facts

Tools and Technology

Commonly Asked Questions

What is your team’s process for onboarding new clients?

What types of projects do you work on most often?

What is your project management process?

What’s your approach to communication and reporting?

What makes Icebreaker Agency different?

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Credit Report Results

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