ICC s.r.o.

BACKGROUND

Please describe your company and position.

I am the General Director of EM-1 s.r.o.

Describe what your company does in a single sentence.

EM-1 s.r.o. is a Slovak producer and distributor of ecological microorganism products sold globally under various brand names.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ICC s.r.o. to accomplish?

• Integrate automated payment processing via Comgate payment gateway
• Automate order fulfillment through MuFis API integration
• Build a fully automated e-commerce platform for ecological products

SOLUTION

How did you find ICC s.r.o.?

Referral

Why did you select ICC s.r.o. over others?

• Good value for cost
• Referred to me
• Company values aligned

How many teammates from ICC s.r.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ICC s.r.o. designed and built a complete e-commerce platform (emcenter.sk) from scratch. Key deliverables included a custom web shop, automated order registration into the NEX Genesis ERP system, Comgate payment gateway integration for automated online payments, and full fulfillment automation via MuFis API covering warehouse dispatch, shipping, and delivery tracking. The entire process from customer order to delivery is fully automated without manual intervention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The e-commerce platform launched successfully with fully automated order processing. Payment confirmation via Comgate is instant. Fulfillment through MuFis API eliminated all manual order handling. The platform operates 24/7 without human intervention, enabling the company to scale sales without increasing operational staff.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ICC s.r.o. managed the project professionally from start to finish. All deliverables were completed on time. They responded quickly to our requirements and were flexible when we needed adjustments. Their technical expertise and proactive communication made the collaboration smooth and efficient.

What was your primary form of communication with ICC s.r.o.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most was their ability to deliver a complete end-to-end automated solution — from the web shop through payment processing to fulfillment — as a single integrated system. Their proprietary NEX platform significantly accelerated development and ensured seamless integration between all components.

Are there any areas for improvement or something ICC s.r.o. could have done differently?

No major areas for improvement. The project was delivered as expected. More detailed progress updates during development would have been welcome, but the final result fully met our requirements.

BACKGROUND

Please describe your company and position.

I am the General Director of ANDROS s.r.o.

Describe what your company does in a single sentence.

ANDROS s.r.o. is a tire distributor and e-commerce retailer based in Slovakia.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire ICC s.r.o. to accomplish?

• Automate e-commerce order processing end-to-end
• Eliminate manual supplier invoice handling
• Integrate ERP system with external supplier APIs

SOLUTION

How did you find ICC s.r.o.?

Referral

Why did you select ICC s.r.o. over others?

• Close to my geographic location
• Great culture fit
• Good value for cost

How many teammates from ICC s.r.o. were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

ICC s.r.o. developed two automated workflows for our company. The first integrated our e-commerce platform with our ERP system via REST API, enabling automatic order registration and stock reservation. The second automated supplier invoice processing by connecting to Continental, Goodyear, and Marso supplier APIs to download invoices and register them into our ERP system without manual intervention.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Order processing time reduced from hours to seconds. Supplier invoice registration fully automated with zero manual data entry. Both workflows run 24/7 without human intervention, significantly reducing operational costs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

ICC s.r.o. delivered both projects on time and responded quickly to our requirements. Communication was clear and professional throughout. They proactively suggested improvements and resolved any issues without delay.

What was your primary form of communication with ICC s.r.o.?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The most impressive aspect was their ability to fully automate complex business processes that previously required significant manual work. Their deep knowledge of ERP systems combined with modern API integration capabilities delivered results that exceeded our expectations.

Are there any areas for improvement or something ICC s.r.o. could have done differently?

No significant areas for improvement. The collaboration was smooth and the delivered solutions met all our requirements.