Name: Hyphen Digital Experience
Address: Pólo Tecnológico de Lisboa, Lisboa, Portugal, 1600-604, PT
Telephone: +351 217 161 634
Price range: $25 - $49
Rating: 4.7

Connected by Experience - UX Services

Hyphen is a European consultancy specialised in UX, product design, research and strategy, turning human insight into better digital products and services.

Working with clients across Europe, the Middle East and the United States, Hyphen combines field research, human expertise and AI-powered workflows to design experiences grounded in real user needs, behaviours and contexts.

Min project size
$25,000+
Hourly rate
$25 - $49 / hr
Employees
50 - 249
Locations
Lisboa, Portugal
Year founded
Founded 2015
Languages

Service Lines

UX/UI Design: 40%
IT Staff Augmentation: 20%
Web Design: 20%
Web Development: 20%

Select Focus Area

User Experience Focus

Usability Testing: 40%
User Research: 40%
UX Strategy: 20%

Industries

Advertising & marketing: 10%
Business services: 10%
Consumer products & services: 10%
Energy & natural resources: 10%
Financial services: 10%
Government: 10%
Information technology: 10%
Medical: 10%
Retail: 10%
Telecommunications: 10%

Clients

Enterprise (>$1B): 50%
Midmarket ($10M - $1B): 30%
Small Business (<$10M): 20%

UX/UI Design UX Strategy

Pricing Snapshot

Min. project size $25,000+

Avg. hourly rate $25 - $49 /hr

Rating for cost 4.6 /5

What Clients Have Said

Hyphen Digital Experience offers good value for cost, with clients noting budget-friendly pricing and high-quality deliverables. Projects typically involve 2-5 team members, focusing on UX/UI design and accessibility, with timely delivery and strong communication highlighted across reviews.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 2 reviews

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Hyphen Digital Experience Review Insights

Overall Review Rating

4.7

Quality 4.7
Schedule 4.8
Cost 4.6
Willing to Refer 4.7

Top Mentions

Review Highlights

Reliable Project Management

Clients consistently commend Hyphen Digital Experience for their structured and reliable project management. Deliverables are provided on time, and the team maintains clear, proactive communication, ensuring smooth project progress and alignment with client needs.
Effective Communication and Collaboration

Hyphen Digital Experience is praised for their close communication and collaboration with clients. They are responsive, adaptable, and maintain open channels of communication through various platforms, including virtual meetings and emails.
Proactive and Adaptable Team

Hyphen Digital Experience demonstrates adaptability to client requests and needs, addressing dependencies proactively. Their ability to adjust timelines and priorities as new needs emerge is appreciated, ensuring consistent quality and strong collaboration.
Potential for Future Improvements

While clients are generally satisfied, one suggests earlier alignment on long-term roadmaps and resource planning could optimize future project delivery. Hyphen remains highly responsive, ensuring consistent quality despite the complexity of projects.
Strong UX Expertise

Hyphen Digital Experience excels in UX assessments and design, providing valuable insights and recommendations. Clients praise their ability to improve customer journeys and implement accessibility enhancements, showcasing their specialization in user-centered digital experiences.
Impressive Deliverable Quality

Clients find Hyphen Digital Experience's deliverables to be of high quality, with well-reasoned justifications that align with project goals. Their expertise in UX and design is evident in the actionable and understandable format of their reports.

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Hyphen Digital Experience Reviews

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UX/UI Design Web Design
Less than $10,000
Oct. 2025 - Jan. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Every design proposal came with solid, well-reasoned justifications that aligned perfectly with our goals."

Feb 16, 2026

Digital Marketing Manager, TourTailors

Nuno Gonçalo Rosmaninho Neves Almeida

Other industries
Cascais, Portugal
11-50 Employees
Online Review
Verified

Hyphen Digital Experience conducted a UX/UI design review of a tour company's website pages. The team also made several refinements to the client's new website, including UI components and layouts.

Hyphen Digital Experience completed the main project phase, exceeding the client's expectations. The team demonstrated excellent project management and a responsive, collaborative approach throughout the engagement. Hyphen Digital Experience's professionalism and high-quality deliverables stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager of TourTailors

Describe what your company does in a single sentence.

We design customized self-guided tours across Europe, offering a complete travel experience with personalized itineraries, exclusive materials, and full support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyphen Digital Experience to accomplish?

UI
UX
Design

SOLUTION

How did you find Hyphen Digital Experience?

Referral

Why did you select Hyphen Digital Experience over others?

High ratings
Pricing fit our budget
Great culture fit
Referred to me
Company values aligned

How many teammates from Hyphen Digital Experience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We initially engaged Hyphen Digital Experience to conduct a design review of one of our key website pages (Tour Details), supported by a detailed briefing outlining our objectives, target audience and main UX challenges. Following this request, Hyphen presented us with a broader Digital Growth Partnership proposal, and we began holding weekly meetings to review outcomes, align on feedback and define next steps related to the original scope. In parallel, we requested additional refinements to several elements of our new website, including UI components and layouts, which have been addressed using the same structured, iterative methodology throughout.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main project phase has been successfully completed, with all planned deliverables delivered on time and exceeding our expectations. Every solution presented by Hyphen came with solid, data-backed rationale and was unanimously well received by the TourTailors team. The engagement ran exceptionally smoothly, and given the strong partnership we have established, we are confident in planning additional projects with them in the medium to long term.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hyphen demonstrated excellent project management throughout our engagement. They structured the work around our initial briefing for the Tour Details page review, followed by weekly meetings to present progress, discuss feedback and align on refinements for other website elements. All deliverables were provided on time, with clear rationales and iterations based on our input. Their responsive, collaborative approach ensured our needs were met promptly and effectively, making the entire process seamless.

What was your primary form of communication with Hyphen Digital Experience?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Hyphen Digital Experience was their unwavering professionalism combined with the consistently high quality of all deliverables. Every design proposal came with solid, well-reasoned justifications that aligned perfectly with our goals, earning unanimous approval from the entire TourTailors team. This level of expertise and reliability set them apart as true partners in our digital growth.

Are there any areas for improvement or something Hyphen Digital Experience could have done differently?

We found no significant areas for improvement from our perspective. Hyphen Digital Experience delivered exceptional service throughout the project, exceeding our expectations in every aspect. We were particularly impressed by their assertive and decisive approach, which ensured efficient progress and flawless execution, leaving us fully satisfied and eager for future collaborations.

RATINGS

5.0

"Perfect, assertive collaboration throughout."

UX/UI Design
Acceptance Testing UX Strategy Manual Testing Performance Testing
Confidential
Jan. - June 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"I enjoyed the level of involvement and closeness in every stage of the project."

Jul 20, 2026

Project Manager, El Corte Ingles Portugal

Ines Porto Monteiro

Retail
Lisbon, Portugal
1,001-5,000 Employees
Online Review
Verified

Hyphen Digital Experience conducted a UX assessment for a retail group. The team was responsible for evaluating the UX of different platforms and considering both online and in-store customer journeys.

Hyphen Digital Experience met all project milestones according to schedule and brought valuable feedback. The team communicated closely and was highly involved in every stage of the project. Moreover, Hyphen Digital Experience's delivery was on time, and their deliverables met all requirements.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Project Manager of El Corte Ingles Portugal

Describe what your company does in a single sentence.

The distribution business is the foundation upon which the El Corte Inglés Group was built. In addition to the El Corte Inglés department stores, we have the Hipercor hypermarkets, the Supercor supermarket chain, the Sfera fashion brand, and the Bricor DIY stores.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyphen Digital Experience to accomplish?

UX Assessment

SOLUTION

How did you find Hyphen Digital Experience?

Referral

Why did you select Hyphen Digital Experience over others?

Referred to me

How many teammates from Hyphen Digital Experience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The project evaluated the UX of different platforms gathering feedback from real customers. The assessment considered both online and in-store customer journeys. Key deliverables consisted of detailed reports identifying main concerns and recommendations for these platforms.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Hyphen met all project milestones according to schedule and always brought valuable feedback.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

I'd highlight the close communication with the team as one of the main advantages of their project management. The delivery was on time and met all the requirements.

What was your primary form of communication with Hyphen Digital Experience?

In-Person Meeting

What did you find most impressive or unique about this company?

I enjoyed the level of involvement and closeness in every stage of the project, it felt as if we were a single team working together!

Are there any areas for improvement or something Hyphen Digital Experience could have done differently?

No, I'm very happy with our work together and hope we keep collaborating in the future!

RATINGS

5.0

IT Staff Augmentation Other Design UX/UI Design
Usability Testing User Research UX Strategy
$200,000 to $999,999
Jan. 2024 - Ongoing

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"What stands out the most is Hyphen's high level of specialization in UX."

Mar 10, 2026

Head of Experience Design, Banking Company

Anonymous

Financial services
Oeiras, Portugal
1,001-5,000 Employees
Online Review
Verified

Hyphen Digital Experience provides IT staff augmentation and project-based UX services for a financial services company. The team supports ongoing digital product development and design initiatives.

Hyphen Digital Experience has helped the client scale their UX capabilities, improve customer journeys, deliver new UI/UX designs, and implement accessibility improvements. The team demonstrates a structured and reliable project management approach. Deliverables are always on time.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Head of Experience Design of a financial services company

Describe what your company does in a single sentence.

Banking

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyphen Digital Experience to accomplish?

To reinforce our teams with experienced UX professionals, including UX/UI Designers, Product Designers and Service Designers, helping us scale our capabilities and support ongoing digital initiatives.
To deliver specialised UX projects, including user experience research and design, accessibility improvements, and the optimisation of customer journeys, with the goal of creating more intuitive, inclusive and user-centered digital experiences.

SOLUTION

How did you find Hyphen Digital Experience?

Referral
Other

Why did you select Hyphen Digital Experience over others?

High ratings
Referred to me

How many teammates from Hyphen Digital Experience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work includes both team augmentation and project-based UX services.

On the team augmentation side, Hyphen provides experienced UX professionals (such as UX/UI Designers, Product Designers and Service Designers) who integrate into our teams to support ongoing digital product development and design initiatives.

On the project side, Hyphen delivers end-to-end UX work, including user research, UX and UI design, accessibility assessments and improvements, and customer journey analysis and optimisation.

Key deliverables typically include user research insights, customer journey maps, service blueprints, UX/UI design concepts and prototypes, accessibility recommendations, and documentation to support the implementation of improved digital experiences.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The collaboration resulted in faster scaling of our UX capabilities, allowing us to support multiple digital initiatives simultaneously. With the support of Hyphen’s consultants, we were able to improve key customer journeys, deliver new UX/UI designs, and implement accessibility improvements across several digital touchpoints.

Additionally, the integration of experienced UX professionals helped accelerate project delivery timelines, improve design consistency, and strengthen our overall user-centred approach to product development.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hyphen demonstrated a structured and reliable project management approach throughout the collaboration. Deliverables were consistently provided on time, and communication was clear and proactive.

Their project team includes dedicated project managers, who ensured proper coordination between stakeholders, monitored progress, and quickly addressed any needs or adjustments during the project. This helped maintain alignment and ensured that the work progressed smoothly and efficiently.

What was your primary form of communication with Hyphen Digital Experience?

Virtual Meeting

What did you find most impressive or unique about this company?

What stands out the most is Hyphen’s high level of specialization in UX. Because they focus specifically on this field, they are able to quickly present highly qualified UX professionals that match the needs of each project.

Additionally, the team brings over 10 years of experience delivering UX projects, which translates into strong expertise in areas such as user research, service design, accessibility and customer journey optimisation. This depth of experience makes them a very reliable partner for UX-related initiatives.

Are there any areas for improvement or something Hyphen Digital Experience could have done differently?

At this stage, there are no significant areas for improvement to highlight. Our collaboration with Hyphen has been smooth, and they have consistently met our expectations in terms of expertise, responsiveness and delivery.

RATINGS

5.0

UX/UI Design Web Design Web Development
Confidential
Sep. 2025 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"Their adaptability to our requests has stood out."

Feb 13, 2026

Project Manager, Financial Services Firm

Francisco Nascimento

Financial services
Lisbon, Portugal
501-1,000 Employees
Online Review
Verified

Hyphen Digital Experience has audited a financial services firm's digital platforms and documentation for accessibility compliance. The team has implemented improvement recommendations and provided training.

Hyphen Digital Experience's work has led to measurable improvements in accessibility compliance, UX, and internal awareness. The team demonstrates strong communication and leadership skills, enabling them to meet the client's needs. Their adaptability to the client's requests is also commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Project manager

Describe what your company does in a single sentence.

Provide financial credit to customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyphen Digital Experience to accomplish?

Making sure we were implementing Digital Accessibility the right way
Forming employees in Digital Accessibility

SOLUTION

How did you find Hyphen Digital Experience?

Previous Services

Why did you select Hyphen Digital Experience over others?

High ratings
Close to my geographic location
Pricing fit our budget
Good value for cost

How many teammates from Hyphen Digital Experience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included auditing our digital platforms and documentation for accessibility compliance, defining and implementing improvement recommendations, supporting our development and design teams through hands-on guidance, and delivering tailored training sessions. Key deliverables included detailed accessibility audit reports, prioritized action plans, accessible document templates, design and development guidelines, and practical workshops to ensure long-term adoption.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to measurable improvements in accessibility compliance, user experience, and internal awareness. We achieved higher conformity with accessibility standards, reduced critical accessibility issues across our platforms and documents, improved user journeys for customers using assistive technologies, and increased the autonomy of our teams to design and deliver accessible solutions independently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project manager from Hyphen had strong communication and leadership skills which help a lot meeting our needs.

What was your primary form of communication with Hyphen Digital Experience?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their adaptability to our requests has stood out.

Are there any areas for improvement or something Hyphen Digital Experience could have done differently?

Given the complexity and scope of the project, timelines and priorities sometimes had to be adjusted as new needs emerged. In future phases, even earlier alignment on long-term roadmaps and resource planning could further optimize delivery. Overall, Hyphen remained highly responsive and adaptable, ensuring consistent quality and strong collaboration throughout.

RATINGS

4.5

UX/UI Design
UX Strategy
Confidential
Oct. 2025 - Jan. 2026

4.0

Quality: 4.0

Schedule: 4.5

Cost: 3.5

Willing to Refer: 4.0

"The deliveries were timely."

Feb 20, 2026

Digital Experience Lead, EDP Comercial

Anonymous

Utilities
Lisbon, Portugal
10,001+ Employees
Online Review
Verified

Hyphen Digital Experience provided accessibility assessment services for a utilities company. The team evaluated the client's portal and delivered a report with a prioritized list of assessment adjustments.

Hyphen Digital Experience's work helped the client match EU standards. The team delivered quality outputs in a format that aligned with the client's tools. They were proactive in addressing needs and dependencies, and their communication was clear via email, messaging apps, and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Digital Experience Lead of EDP Comercial

Describe what your company does in a single sentence.

Utilities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyphen Digital Experience to accomplish?

Accessibility assessment for client portal

SOLUTION

How did you find Hyphen Digital Experience?

ongoing collaboration

Why did you select Hyphen Digital Experience over others?

Referred to me

How many teammates from Hyphen Digital Experience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accessibility report

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A guided priority list of assessment adjustments that needed to be reviewed to match EU Standards

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The deliveries were timely.
Needs and dependencies addressed early and proatively
Clear open communication

What was your primary form of communication with Hyphen Digital Experience?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The quality and format of the deliverables that match the tools we already use daily and were structured in an understandable, actionable way

Are there any areas for improvement or something Hyphen Digital Experience could have done differently?

Nothing that I would point out in the scope of this project

RATINGS

4.0

Showing 1-5 of 5 Reviews

Our Story

Hyphen is a global community of digital experience creators: UX designers, UX researchers, UX writers, developers, from different backgrounds and places, working from anywhere to everywhere.

We believe in the power of listening to users and we help our clients deliver great digital experiences.

Our culture is based on proximity, evolution, and empathy.

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Learn More

Verified Client Reviews: 5

Overall Review Rating: 4.7

Source: Clutch

Last Updated: July 20, 2026

Business Entity

Business Entity Name	SPARK2D, Lda
Source	República Portuguesa
Jurisdiction of Formation	Portugal
Date of Formation	October 26, 2015
Status	Active
Last Updated	March 11, 2026
ID	513733566

Credit Report Results

International Credit Risk Assessment	Very Low Risk
Source	Creditsafe
Last Updated	March 11, 2026

Learn More About The Clutch Verification Process

Locations (2)

Pólo Tecnológico de Lisboa Lisboa, Portugal 1600-604

101 - 150

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El Corte Inglés

(1)

Ines Porto

Hyphen

(1)

Marta Matos

Additional Connections

(1)

Hyphen Digital Experience

Connected by Experience - UX Services

3 Languages that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Hyphen Digital Experience Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Reliable Project Management

Effective Communication and Collaboration

Proactive and Adaptable Team

Potential for Future Improvements

Strong UX Expertise

Impressive Deliverable Quality

Reviews mentioning:

Hyphen Digital Experience Reviews

Web UX/UI Redesign for Tour Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

UX Assessment for Retail Group

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

UX/UI Design & IT Staff Augmentation for Banking Co

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Dev & UX/UI Consulting for Financial Services Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

UX/UI Design for Utilities Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Quick Facts

Verification

Business Entity

Credit Report Results

Location

Locations (2)

Contact

Connect with Hyphen Digital Experience on Social

Connections

El Corte Inglés

Hyphen

Additional Connections