Name: Hyphen Digital Experience
Address: Pólo Tecnológico de Lisboa, Lisboa, Portugal, 1600-604, PT
Telephone: +351 217 161 634
Price range: $25 - $49
Rating: 4.5

Connected by Experience - UX Services

Hyphen’s mission is to create great digital experiences, connecting the right professionals to the best digital transformation projects.

We’ve been helping companies grow in the digital world, from banking to IT and telecommunications.

We’re not just a company but a global community of digital experience creators, working from anywhere to everywhere.

User Experience

UX research
UX design
UI design
UX writing
Service design
Product design

Experience Development

Min project size
$25,000+
Hourly rate
$25 - $49 / hr
Employees
50 - 249
Locations
Lisboa, Portugal
Year founded
Founded 2015
Languages

No have been added yet...

Pricing Snapshot

Min. project size $25,000+

Avg. hourly rate $25 - $49 /hr

Rating for cost 4.3 /5

What Clients Have Said

Hyphen Digital Experience offers competitive pricing and strong value for cost, as highlighted by multiple clients. They effectively meet project objectives and deliver high-quality results, with several reviews emphasizing that their pricing aligns with client budgets.

This summary is based on verified Clutch reviews.

Most Common Project Size

< $10,000 based on 1 review

< $10,000 $10,000 - $49,999 $50,000 - $199,999 > $200,000

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Hyphen Digital Experience Review Insights

Overall Review Rating

4.5

Quality 4.5
Schedule 4.7
Cost 4.3
Willing to Refer 4.5

Top Mentions

Review Highlights

Effective Communication Channels

Hyphen Digital Experience utilized multiple communication channels, including virtual meetings and messaging apps, to maintain clear and open lines of communication with clients. This approach facilitated effective collaboration and ensured that client needs were addressed promptly.
Adaptability to Client Needs

Clients praised Hyphen Digital Experience for their adaptability and responsiveness to evolving project needs. They were able to adjust timelines and priorities effectively, ensuring that client requests were met without compromising on quality or collaboration.
High-Quality Deliverables

Clients were impressed by the quality and format of deliverables from Hyphen Digital Experience, which were aligned with existing tools and structured in a clear, actionable manner. The deliverables often exceeded expectations and were well-received, contributing to successful project outcomes.
Strong Expertise in Accessibility

Hyphen Digital Experience has been recognized for their expertise in digital accessibility, providing comprehensive assessments and practical solutions that comply with standards. Their work led to improved accessibility compliance and user experiences, particularly for clients using assistive technologies.
Proactive Project Management

Hyphen Digital Experience consistently demonstrated excellent project management skills, delivering projects on time while maintaining clear communication and addressing needs proactively. Clients appreciated their structured and responsive approach, which ensured seamless and effective project execution.
Potential for Improved Long-Term Planning

While clients appreciated Hyphen Digital Experience's adaptability, there were suggestions for even earlier alignment on long-term roadmaps and resource planning. This could further optimize delivery and ensure consistent progress as project scopes evolve.

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Hyphen Digital Experience Reviews

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UX/UI Design Web Design
Less than $10,000
Oct. 2025 - Jan. 2026

5.0

Quality: 5.0

Schedule: 5.0

Cost: 5.0

Willing to Refer: 5.0

"Every design proposal came with solid, well-reasoned justifications that aligned perfectly with our goals."

Feb 16, 2026

Digital Marketing Manager, TourTailors

Nuno Gonçalo Rosmaninho Neves Almeida

Other industries
Cascais, Portugal
11-50 Employees
Online Review
Verified

Hyphen Digital Experience conducted a UX/UI design review of a tour company's website pages. The team also made several refinements to the client's new website, including UI components and layouts.

Hyphen Digital Experience completed the main project phase, exceeding the client's expectations. The team demonstrated excellent project management and a responsive, collaborative approach throughout the engagement. Hyphen Digital Experience's professionalism and high-quality deliverables stood out.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Digital Marketing Manager of TourTailors

Describe what your company does in a single sentence.

We design customized self-guided tours across Europe, offering a complete travel experience with personalized itineraries, exclusive materials, and full support.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyphen Digital Experience to accomplish?

UI
UX
Design

SOLUTION

How did you find Hyphen Digital Experience?

Referral

Why did you select Hyphen Digital Experience over others?

High ratings
Pricing fit our budget
Great culture fit
Referred to me
Company values aligned

How many teammates from Hyphen Digital Experience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We initially engaged Hyphen Digital Experience to conduct a design review of one of our key website pages (Tour Details), supported by a detailed briefing outlining our objectives, target audience and main UX challenges. Following this request, Hyphen presented us with a broader Digital Growth Partnership proposal, and we began holding weekly meetings to review outcomes, align on feedback and define next steps related to the original scope. In parallel, we requested additional refinements to several elements of our new website, including UI components and layouts, which have been addressed using the same structured, iterative methodology throughout.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main project phase has been successfully completed, with all planned deliverables delivered on time and exceeding our expectations. Every solution presented by Hyphen came with solid, data-backed rationale and was unanimously well received by the TourTailors team. The engagement ran exceptionally smoothly, and given the strong partnership we have established, we are confident in planning additional projects with them in the medium to long term.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Hyphen demonstrated excellent project management throughout our engagement. They structured the work around our initial briefing for the Tour Details page review, followed by weekly meetings to present progress, discuss feedback and align on refinements for other website elements. All deliverables were provided on time, with clear rationales and iterations based on our input. Their responsive, collaborative approach ensured our needs were met promptly and effectively, making the entire process seamless.

What was your primary form of communication with Hyphen Digital Experience?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

What impressed us most about Hyphen Digital Experience was their unwavering professionalism combined with the consistently high quality of all deliverables. Every design proposal came with solid, well-reasoned justifications that aligned perfectly with our goals, earning unanimous approval from the entire TourTailors team. This level of expertise and reliability set them apart as true partners in our digital growth.

Are there any areas for improvement or something Hyphen Digital Experience could have done differently?

We found no significant areas for improvement from our perspective. Hyphen Digital Experience delivered exceptional service throughout the project, exceeding our expectations in every aspect. We were particularly impressed by their assertive and decisive approach, which ensured efficient progress and flawless execution, leaving us fully satisfied and eager for future collaborations.

RATINGS

5.0

"Perfect, assertive collaboration throughout."

UX/UI Design Web Design Web Development
Confidential
Sep. 2025 - Ongoing

4.5

Quality: 4.5

Schedule: 4.5

Cost: 4.5

Willing to Refer: 4.5

"Their adaptability to our requests has stood out."

Feb 13, 2026

Project Manager, Financial Services Firm

Francisco Nascimento

Financial services
Lisbon, Portugal
501-1,000 Employees
Online Review
Verified

Hyphen Digital Experience has audited a financial services firm's digital platforms and documentation for accessibility compliance. The team has implemented improvement recommendations and provided training.

Hyphen Digital Experience's work has led to measurable improvements in accessibility compliance, UX, and internal awareness. The team demonstrates strong communication and leadership skills, enabling them to meet the client's needs. Their adaptability to the client's requests is also commendable.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Project manager

Describe what your company does in a single sentence.

Provide financial credit to customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyphen Digital Experience to accomplish?

Making sure we were implementing Digital Accessibility the right way
Forming employees in Digital Accessibility

SOLUTION

How did you find Hyphen Digital Experience?

Previous Services

Why did you select Hyphen Digital Experience over others?

High ratings
Close to my geographic location
Pricing fit our budget
Good value for cost

How many teammates from Hyphen Digital Experience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included auditing our digital platforms and documentation for accessibility compliance, defining and implementing improvement recommendations, supporting our development and design teams through hands-on guidance, and delivering tailored training sessions. Key deliverables included detailed accessibility audit reports, prioritized action plans, accessible document templates, design and development guidelines, and practical workshops to ensure long-term adoption.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The project led to measurable improvements in accessibility compliance, user experience, and internal awareness. We achieved higher conformity with accessibility standards, reduced critical accessibility issues across our platforms and documents, improved user journeys for customers using assistive technologies, and increased the autonomy of our teams to design and deliver accessible solutions independently.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Yes, the project manager from Hyphen had strong communication and leadership skills which help a lot meeting our needs.

What was your primary form of communication with Hyphen Digital Experience?

In-Person Meeting
Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

Their adaptability to our requests has stood out.

Are there any areas for improvement or something Hyphen Digital Experience could have done differently?

Given the complexity and scope of the project, timelines and priorities sometimes had to be adjusted as new needs emerged. In future phases, even earlier alignment on long-term roadmaps and resource planning could further optimize delivery. Overall, Hyphen remained highly responsive and adaptable, ensuring consistent quality and strong collaboration throughout.

RATINGS

4.5

UX/UI Design
Confidential
Oct. 2025 - Jan. 2026

4.0

Quality: 4.0

Schedule: 4.5

Cost: 3.5

Willing to Refer: 4.0

"The deliveries were timely."

Feb 20, 2026

Digital Experience Lead, EDP Comercial

Anonymous

Utilities
Lisbon, Portugal
10,001+ Employees
Online Review
Verified

Hyphen Digital Experience provided accessibility assessment services for a utilities company. The team evaluated the client's portal and delivered a report with a prioritized list of assessment adjustments.

Hyphen Digital Experience's work helped the client match EU standards. The team delivered quality outputs in a format that aligned with the client's tools. They were proactive in addressing needs and dependencies, and their communication was clear via email, messaging apps, and virtual meetings.

The client submitted this review online.

BACKGROUND

Please describe your company and position.

I am the Digital Experience Lead of EDP Comercial

Describe what your company does in a single sentence.

Utilities

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Hyphen Digital Experience to accomplish?

Accessibility assessment for client portal

SOLUTION

How did you find Hyphen Digital Experience?

ongoing collaboration

Why did you select Hyphen Digital Experience over others?

Referred to me

How many teammates from Hyphen Digital Experience were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Accessibility report

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

A guided priority list of assessment adjustments that needed to be reviewed to match EU Standards

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The deliveries were timely.
Needs and dependencies addressed early and proatively
Clear open communication

What was your primary form of communication with Hyphen Digital Experience?

Virtual Meeting
Email or Messaging App

What did you find most impressive or unique about this company?

The quality and format of the deliverables that match the tools we already use daily and were structured in an understandable, actionable way

Are there any areas for improvement or something Hyphen Digital Experience could have done differently?

Nothing that I would point out in the scope of this project

RATINGS

4.0

Showing 1-3 of 3 Reviews

Our Story

Hyphen is a global community of digital experience creators: UX designers, UX researchers, UX writers, developers, from different backgrounds and places, working from anywhere to everywhere.

We believe in the power of listening to users and we help our clients deliver great digital experiences.

Our culture is based on proximity, evolution, and empathy.

Locations (2)

Pólo Tecnológico de Lisboa Lisboa, Portugal 1600-604

101 - 150

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Hyphen Digital Experience

Connected by Experience - UX Services

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Hyphen Digital Experience Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Effective Communication Channels

Adaptability to Client Needs

High-Quality Deliverables

Strong Expertise in Accessibility

Proactive Project Management

Potential for Improved Long-Term Planning

Reviews mentioning:

Hyphen Digital Experience Reviews

Web UX/UI Redesign for Tour Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Dev & UX/UI Consulting for Financial Services Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

UX/UI Design for Utilities Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Our Story

Quick Facts

Locations (2)

Hyphen Digital Experience

Connected by Experience - UX Services

3 Languages that we service

2 Locations

Services

Focus

Industries

Clients

Pricing Snapshot

What Clients Have Said

Most Common Project Size

Select a service to see pricing information

Reviews

Hyphen Digital Experience Review Insights

Overall Review Rating

Top Mentions

Review Highlights

Effective Communication Channels

Adaptability to Client Needs

High-Quality Deliverables

Strong Expertise in Accessibility

Proactive Project Management

Potential for Improved Long-Term Planning

Reviews mentioning:

Hyphen Digital Experience Reviews

Web UX/UI Redesign for Tour Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Web Dev & UX/UI Consulting for Financial Services Firm

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

UX/UI Design for Utilities Company

BACKGROUND

OPPORTUNITY / CHALLENGE

SOLUTION

RESULTS & FEEDBACK

RATINGS

Portfolio & Awards

About the Team

Our Story

Quick Facts

Location

Locations (2)

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