HumanX

BACKGROUND

Please describe your company and your position there.

I’m the founder and CEO of a for-profit social enterprise called BioBlocks. We make indoor and outdoor solutions to combat problems caused by air pollution as well as urban heat island effect. We seek to increase efficiency for cooling systems, using a data-driven, systematic, and sustainable approach.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Experience Design?

We wanted to create a design language that could present serious, scientific data while still being easily digestible by readers. We were starting from scratch and had to develop everything right from the company logo to the design language and theme to the website flow.

SOLUTION

How did you select this vendor?

As a serial entrepreneur, I often interact with various service providers. Aside from competency and relative expertise, I tend to look for teams that have good chemistry with my own. I got a positive vibe from Human Experience Design, not only from their previous work but from how they approached the project as a whole as well as how they tackled challenges.

What was the team composition?

Multiple people have worked on the project so far. Sanal (Founder, Human Experience Design) has been tremendously supportive and communicative throughout the entire process. I’ve also interacted with several designers, who provided top-notch suggestions and results.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We’re still in the process of completing our project, so we don’t have any hard metrics. However, the logo, design language, and wireframes are progressing nicely. I’m certain that our work will resonate with customers when we launch.

How effective was the workflow between your team and theirs?

Given our various and, at times, difficult demands, their team has been really supportive. Although I have a small team with limited bandwidth, they’ve understood our constraints and accommodate them. They continue to help us lay down the proper groundwork for our product.

What did you find most impressive about this company?

I appreciate their overall approach towards the project in terms of the processes. They’re genuinely friendly and provide crucial support. They also create top-notch designs.

Are there any areas for improvement?

As they enter the next growth phase and begin dealing with more complex customers and ideas, it might benefit them to set up more robust processes to streamline the project.

BACKGROUND

Please describe your company and your position there.

I’m the co-founder and director of EllePaisa. Our digital knowledge platform educates, empowers, and encourages action for women to reach for financial independence.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Experience Design?

Human Experience Design helped design a content site for EllePaisa. We requested an interface that looked professional and serious, yet not intimidating. A big challenge for us was making the design appealing and user-friendly while making sure it didn’t promote gender biases by using too many “feminine” colors.

What were your goals for this project?

We asked the team to design our site’s homepage and several content pages. In addition, they also created the mobile UI

SOLUTION

How did you select this vendor?

We found the team in a forum for the social sector. Our company is focused on empowering women to take an active role in finance and investments. We chose Human Experience Design because they understood our mission and overarching concept. Meeting these criteria was incredibly essential for us in our hiring decision.

Can you go into detail about the services they provided and the scope of the project?

The team designed and developed both our website and logo. We started off with a meeting that focused on understanding the full scope. Since then, we’ve have gone through multiple revisions to arrive at a design that has worked well for us.

What was the team composition?

It was good to see the whole team involved in our project at some level. 

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?  

It’s too soon to provide evidence like metrics. Given the exact nature of our design specs, Human Experience Design’s final deliverable was spot on in that aspect. The team took enough time to make sure we’d love the final design.

How was project management arranged and how effective was it?

The team was effective and responsive.  People from all different parts of their company worked together to deliver our project. 

What did you find most impressive about this company?

Human Experience Design showed enthusiasm about working on new concepts. They were a great, liberal-minded team to work with.

Are there any areas where they can improve?

We would have liked a tighter turnaround time.

BACKGROUND

Please describe your company and your position there.

I’m the project lead for Donum, a nonprofit that provides a compassionate and human digital experience to the important life decision of registering as an organ donor.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Experience Design?

They provided consulting for our brand and we’ll continue to collaborate with them for our website’s design and development.

What were your goals for this project?

We wanted a young and dynamic company that would also be sensitive to the issue of organ donation.

SOLUTION

How did you select this vendor?

I liked their website’s originality and creativity as well as the fact that they were working with nonprofits to support social causes. This speaks tons about their values and design as well! They were the perfect fit for our organization.

Describe the scope of their work in detail.

Since I work in Michigan and they’re based out of India, it wasn't possible for us to meet, so they sent me a form to fill out with details about our organization. We chatted about our goals and expectations and they sent me three ideas. Based on my feedback, they were able to modify my selection and provided a design of my choice within a week! They went through an incredibly fast and well-thought-out design process.

What was the team composition?

I worked with their founder and director.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have received plenty of compliments on our brand identity.

How effective was the workflow between your team and theirs?

They’ve been great in this regard. Their team is approachable and equipped to work with teams from different countries, asking for feedback and being responsive to it as well. They communicated their ideas clearly, provided an approximate timeline, and worked within it.

What did you find most impressive about this company?

Their ability to adapt to a concept quickly and produce a well-planned brand identity is remarkable.

Are there any areas for improvement?

I look forward to seeing them grow as a company.

BACKGROUND

Introduce your business and what you do there.

We’re a consulting company that provides solutions on the IBM platform. I’m a director.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Human Experience Design?

We needed resources to work on fine nuances of the UI. We can build excellent code in-house, but may not get the colors and format of the theme just right so it can wow the customers. We needed outside help for that.

SOLUTION

What was the scope of their involvement?

We had the requirements from the customer and a sense of what information we wanted to present. Our rough layout had the data elements that we wanted to present in the dashboard. We worked with them to define the order of what appears on the screen and where, then fine-tuned it according to feedback we received. They did all the finer points of the visual presentation and came to us with wireframes for all the other assets that they could embed into our dashboards.

What is the team composition?

Their founder was our point of contact.

How did you come to work with Human Experience Design?

We heard about them through word of mouth.

How much have you invested with them?

Less than $10,000.

What is the status of this engagement?

We started working together on January to March 2017. We’ll be engaging them again soon.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They provide a critical part of our products, but not the bulk of the effort. One user said that this was the best dashboard they’d ever used. We got a service award from a large healthcare company for the work they helped us with. It was a key leadership dashboard used by all nationwide managers from across the healthcare company.

How did Human Experience Design perform from a project management standpoint?

They’re really responsive and made themselves available when we needed them. It’s always challenging to work with somebody offshore as by the time you wake up in the morning, it’s late evening for them. However, they made sure they were available for us when we had to present to a customer. We used email, WhatsApp, and WebEx to communicate.

What did you find most impressive about them?

They’re smart.

Are there any areas they could improve?

They should get more resources.

Do you have any advice for potential customers?

Be as open as you can with them. That’s the best way they can help you.

BACKGROUND

Please describe your company and your position there.

I am a Product Manager in one of the leading Health Insurance companies in India

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HumanX?

To enhance the UI/UX of our website and app. To bring new ideas of design and make it very contemporary and industry first innovative designs.

SOLUTION

How did you select this vendor?

After interviewing some vendors based on their previous works and experience and positive reviews in market.

Describe the project in detail and walk through the stages of the project.

Design included of website and app where pre and post buying journey of health insurance products were defined. Additionally, designing the whole environment as a wellness improvement platform.

How many resources from the vendor's team worked with you, and what were their positions?

2-3 members were constantly worked with us. All of them were senior designers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Designs were really appreciated by the top management. It brought a fresh image to all the stakeholders.

How effective was the workflow between your team and theirs?

All the team members were very approachable and had a great attitude towards making the platform top-notch. They were very quick to deliver each and every piece of the entire project.

What did you find most impressive or unique about this company?

They took contemporary approach from the beginning and always kept in mind the behaviour of the users - so that ultimate goal of user satisfaction is reached easily.

Are there any areas for improvement or something they could have done differently?

There is no such things as of now. But there is always a room for improvement.

BACKGROUND

Please describe your company and your position there.

I'm an analyst of the investment arm group. We invest in world-leading companies from around the world and help them launch and scale in India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire HumanX, and what were your goals?

Our website was created a few years ago and had become outdated in terms of content and style. We hired HumanX to update several pages so that our online visitors would have a more accurate impression of our firm.

SOLUTION

How did you select this vendor and what were the deciding factors?

I was not part of the selection process, but our company was only interested in working with top-tier website developers.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We shared our updated content and used HumanX's design suggestions to arrive at the best format.

How many people from the vendor's team worked with you, and what were their positions?

Approximately 5 people from their team were working with us.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our project is still ongoing.

Describe their project management style, including communication tools and timeliness.

We communicated as needed over email.

What did you find most impressive or unique about this company?

HumanX has a solid understanding of our company's ethos and web design needs.

Are there any areas for improvement or something they could have done differently?

Part of our project was put on hold when we could have resolved the issue with a quick call - which was our ultimate solution.

BACKGROUND

Please describe your company and your position there.

I was heading Digital Products for an education management company in India.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Human Experience Design ?

We were launching a couple of products and needed their expertise on UX design

What were your goals for this project?

We wanted to achieve product market fit for one product and increase engagement for the other two products.

SOLUTION

How did you select this vendor?

We searched online and contacted our references. We finally zeroed in on HumanX due to their experience in multiple industries including EdTech

Describe the project in detail.

We had weekly meetings to decide the design sprints and deliverables. Customer validation and feedback came along with stakeholder feedback which was incorporated in the designs

What was the team composition?

We were assigned a project manager and 2 UI/UX designers with one UX lead working in the backdrop

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We saw the designs appreciated across the company. It was too early to see tangible results in terms of users and business

How effective was the workflow between your team and theirs?

Very effective and simple. Sometimes it felt a bit difficult due to different cities.

What did you find most impressive about this company?

Eagerness to solve the problem for the user and they have an inclusive culture where they take ideas from everyone

Are there any areas for improvement?

Better coordination with remote themes