HumanX

Introduce your business and what you do there.

I’m the founder of a global crypto startup that allows users to send money from one country to another using Bitcoins in the back.

What challenge were you trying to address with HumanX?

We were looking for UX designers for our web platform.

What was the scope of their involvement?

As developers and founders of the platform, we had biases when we designed our version. Our goal was to eliminate those biases by partnering with an external team that could approach the UX design differently. 

Using psychological concepts to inform their design for the app, their team enabled us to design something that my founder and I wouldn’t have thought of on our own. 

The final app allows users to create a borderless account that allows them to access the US dollar from around the world. This is done using cryptocurrency, but people on the app can seamlessly use its services without knowledge of the cryptocurrency and blockchains occurring on the backend.

Their team was key in eliminating as many technical complexities in the app’s design as possible to give users a simple, seamless experience. 

What is the team composition?

I worked with the founder, a project manager, and three designers. 

How did you come to work with HumanX?

Through referrals and some case studies, I found online, I came across HumanX. I started up a conversation with the founder as well as some other design firm. They were most impressive, so we ended up working with them.   

How much have you invested with them?

We spent about $10,000. 

What is the status of this engagement?

We’ve been working with them since May 2020.

What evidence can you share that demonstrates the impact of the engagement?

Our application isn’t live yet, so we don’t have too many metrics at this point. However, the people who have seen the app have given us great feedback. We’re happy with the work and excited about the launch of the product. 

How did HumanX perform from a project management standpoint?

The team was extremely dedicated, always delivering ahead of schedule. The project was managed extremely well. 

What did you find most impressive about them?

Partway through the project, we encountered a setback and required them to redo some of what they’d built. They were extremely understanding of our situation and adjusted their work without charging us extra for the changes. That’s something few people would do. They were patient with us throughout the entire project.

They spent time learning about our product in order to build flows that properly aligned with its function. I was very impressed with their dedication to that.  

Are there any areas they could improve?

Nothing comes to mind right now.  

Please describe your company and your position there.

I’m the co-founder and director of EllePaisa. Our digital knowledge platform educates, empowers, and encourages action for women to reach for financial independence.

For what projects/services did your company hire Human Experience Design?

Human Experience Design helped design a content site for EllePaisa. We requested an interface that looked professional and serious, yet not intimidating. A big challenge for us was making the design appealing and user-friendly while making sure it didn’t promote gender biases by using too many “feminine” colors.

What were your goals for this project?

We asked the team to design our site’s homepage and several content pages. In addition, they also created the mobile UI

How did you select this vendor?

We found the team in a forum for the social sector. Our company is focused on empowering women to take an active role in finance and investments. We chose Human Experience Design because they understood our mission and overarching concept. Meeting these criteria was incredibly essential for us in our hiring decision.

Can you go into detail about the services they provided and the scope of the project?

The team designed and developed both our website and logo. We started off with a meeting that focused on understanding the full scope. Since then, we’ve have gone through multiple revisions to arrive at a design that has worked well for us.

What was the team composition?

It was good to see the whole team involved in our project at some level. 

Can you share any information that demonstrates the impact that this project has had on your business?  

It’s too soon to provide evidence like metrics. Given the exact nature of our design specs, Human Experience Design’s final deliverable was spot on in that aspect. The team took enough time to make sure we’d love the final design.

How was project management arranged and how effective was it?

The team was effective and responsive.  People from all different parts of their company worked together to deliver our project. 

What did you find most impressive about this company?

Human Experience Design showed enthusiasm about working on new concepts. They were a great, liberal-minded team to work with.

Are there any areas where they can improve?

We would have liked a tighter turnaround time.

Introduce your business and what you do there.

We’re a consulting company that provides solutions on the IBM platform. I’m a director.

What challenge were you trying to address with Human Experience Design?

We needed resources to work on fine nuances of the UI. We can build excellent code in-house, but may not get the colors and format of the theme just right so it can wow the customers. We needed outside help for that.

What was the scope of their involvement?

We had the requirements from the customer and a sense of what information we wanted to present. Our rough layout had the data elements that we wanted to present in the dashboard. We worked with them to define the order of what appears on the screen and where, then fine-tuned it according to feedback we received. They did all the finer points of the visual presentation and came to us with wireframes for all the other assets that they could embed into our dashboards.

What is the team composition?

Their founder was our point of contact.

How did you come to work with Human Experience Design?

We heard about them through word of mouth.

How much have you invested with them?

Less than $10,000.

What is the status of this engagement?

We started working together on January to March 2017. We’ll be engaging them again soon.

What evidence can you share that demonstrates the impact of the engagement?

They provide a critical part of our products, but not the bulk of the effort. One user said that this was the best dashboard they’d ever used. We got a service award from a large healthcare company for the work they helped us with. It was a key leadership dashboard used by all nationwide managers from across the healthcare company.

How did Human Experience Design perform from a project management standpoint?

They’re really responsive and made themselves available when we needed them. It’s always challenging to work with somebody offshore as by the time you wake up in the morning, it’s late evening for them. However, they made sure they were available for us when we had to present to a customer. We used email, WhatsApp, and WebEx to communicate.

What did you find most impressive about them?

They’re smart.

Are there any areas they could improve?

They should get more resources.

Do you have any advice for potential customers?

Be as open as you can with them. That’s the best way they can help you.

Please describe your company and your position there.

I am the Co-Founder of a SaaS Company.

For what projects/services did your company hire HumanX?

We wanted to get the UI/UX done for our first MVP. This involved most critical aspects of our application, dashboards, website landing pages & pricing pages.

How did you select this vendor?

We have worked with HumanX on multiple projects now and had full confidence in their ability to deliver on our expectations

Describe the project in detail and walk through the stages of the project.

We started with Competitor research, Wireframes, Theme Selections before jumping into actual design. With each stage we got more clarity to take decisions effectively. We started with UI/UX work with basic skeleton and then scaled it to full fledged prototypes. After we finished the main dashboard, we also worked on Landing pages which describe the product in great detail. HumanX team also went our of their way to help us prepare gifs for our landing pages.

How many resources from the vendor's team worked with you, and what were their positions?

3 resources: 1 manager who overlooked the most critical parts, unblocked any issues and took critical decisions along with 2 team members who worked on the designs full time.

Can you share any outcomes from the project that demonstrate progress or success?

We have been able to make the landing page live in record time and started to get some interest from the community. Our product is in development but the clarity with which the project has been completed by HumanX, saves us tremendous amount of time during the development cycles.

How effective was the workflow between your team and theirs?

We had a daily standup to discuss progress, blockers & issues. We also had effective asynchronous methods of communication setup to unblock each other. We used Slack channels, Emails, Figma, all the up-to date tools as well.

What did you find most impressive or unique about this company?

HumanX are professionals who know what they are doing. We found the team to be incredibly responsive and always open to feedback.

Are there any areas for improvement or something they could have done differently?

Spending more time to understand the objective/goal of the project can be one focus area. This helps keep both parties aligned and keep a check on any expectation gaps.

Please describe your company and your position there.

We are an Indian asset management (mutual funds) firm and I look after consumer marketing here.

For what projects/services did your company hire HumanX?

We wanted to redesign our pre-transactional website for investors and advisors to match (& exceed) contemporary standards & expectations, keeping simplicity & intuitive journeys as key cornerstones.

How did you select HumanX?

While we went through references and conducted our own searches, HumanX came recommended to us since they were working on a different project with another team in the firm.

Describe the project in detail and walk through the stages of the project.

The project comprised of reimagining the site architecture, content discovery & intuitive customer journeys from intent identification to to purposeful execution. This meant taking collaborative decisions on what's important for investors, what's not and how the dots connect from the user's POV to the brand's intent.

The overall theme was to showcase simplicity & the ideas behind thoughtful, responsible investing. It was broadly divided in the following main stages: Prioritization based on whether pages needed minor redesigning, reworking from scratch or dropping altogether, Design crafting & subsequent HTML-ization by stages, and QA checks, testing, development & launch We eventually also asked HumanX to develop overall web UI guidelines for us.

How many resources from the HumanX team worked with you, and what were their positions?

3 UI-UX designers + their Design Head. We always had access to the Founders too, which was a great bonus.

Can you share any outcomes from the project that demonstrate progress or success?

While there's still some way to go before the project is finished, till now the end outcomes from a visual as well as a thought perspective have been on point. Early numbers also suggest positive movements in terms of a much better & intuitive site architecture, connected journeys, content discoverability & taxonomy, user engagement & site-health metrics etc.

How effective was the workflow between your team and theirs?

Highly effective- the team's collaborative mindset meant a very smooth interaction throughout the process. They are always available without exception for even out-of-turn discussions.

What did you find most impressive or unique about this company?

Their collaborative approach, professionalism, very strong attention to timelines, an ability to call out issues or opportunities to improvise without the specific brief, friendliness and overall vibe.

Are there any areas for improvement or something they could have done differently?

A keener, more proactive eye on the finally executed (Live) work by our team vs the originally designed work from HumanX's team could have helped shorten the QA/ testing phase.

The Michael & Susan Dell Foundation in India is focused on enabling children and youth in aspirational India to reach their goals through quality education and employment opportunities. This focus is driven by investments in education, jobs & livelihood, and financial inclusion. With over $200 million in investments over the past 14 years, the foundation has impacted the lives of over 12 million children and families in the country. 

I am a program associate at the foundation and lead assessments, impact evaluations and analytics across all our portfolios.

We hired HumanX to design an infographic view as well as a report on Large Scale Assessments in India. This report explains the need for large scale assessments in a country like India, provides an implementation toolkit for state officials and also describes case studies across four Indian states and Childe where assessments have been used effectly to improve quality of education.

How did you select this vendor? Word of mouth - HumanX has done a brilliant job when working with CSF and Omidyar and we thus wanted to reach out to them.

Describe the project in detail and walk through the stages of the project.

The project consisted of two key stages - design of the report and design of the infographic video. Report design required several iterations on content and design and the overall project took around 6 months.

How many resources from the vendor's team worked with you, and what were their positions?

Two people from the team worked with us - Mythili (Experience Designer) and Ayesha(User Experience Designer)

Can you share any outcomes from the project that demonstrate progress or success?

Infographic video was used for social media campaign and almost 500 people registered for the event. Report has been downloaded at least 100 times and people have given positive reviews on the design.

How effective was the workflow between your team and theirs?

The team was highly professional and responsive. The workflow was smooth and I have no complaints.

What did you find most impressive or unique about this company?

Work ethic, design quality, ability to deal with ambiguity and deliver

Are there any areas for improvement or something they could have done differently?

They can add another component to their services - proofreading the designed document before sending it out.

Please describe your company and your position there.

We are a HR consulting firm. I am the co founder and Director.

For what projects/services did your company hire HumanX, and what were your goals?

Design and develop a superior customer experience journey for a job portal.

How did you select this vendor and what were the deciding factors?

They came highly recommended through some reliable sources. They understood the brief better than most other partners that we interacted and evaluated for this job. Their involvement and engagement on the set objectives were superior from the start.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Develop the complete web and app click through prototype.

How many people from the vendor's team worked with you, and what were their positions?

6 people were involved in the start including Devang who is one of the co founders. He played a key role in the crucial part of the process. Once the idea and wireframes were in place it was spearheaded by a 2 member team of UI/UX Visual thinker.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We are in the middle of applying the technology to the prototype they have created.

Describe their project management style, including communication tools and timeliness.

They instantly understood our brief and further elevated it with their innovative ideation process, design and execution. They take complete ownership of the idea and their commitment to excellence even in its execution is high. Their contributions and inputs were extremely valuable, and the results were better than we imagined or expected.

What did you find most impressive or unique about this company?

The entire Human X team (with no exception) are nice people who are extremely approachable and amicable. It was our first step into the tech world and they not only uncomplicated and made it easy for us but also made the experience enjoyable and fun.

Are there any areas for improvement or something they could have done differently?

None.

Please describe your company and your position there.

We are a Fintech startup in space of embedded finance, I am the Co-founder and CTO of the company (RefreshMint)

For what projects/services did your company hire HumanX?

In Fintech User Experience is of utmost importance. Poor experiences leads to user drop off and it also leads to trust issues, our work with humanx involved UI/UX for multiple projects to solve the above problems

How did you select this vendor?

We saw the work that was done by HumanX team in Fintech field, interacted with the CEO and customer success team and found them suitable

Describe the project in detail and walk through the stages of the project.

The team interacted with us to understand the user personas, flows, requirements from regulatory standpoint of view. they demonstrated to us the wireframes, took feedback, then created the UI, which was for mobile as well as web. post dev, the team also did dev vs design reviews

How many resources from the vendor's team worked with you, and what were their positions?

2 designers + 1 customer success manager

Can you share any outcomes from the project that demonstrate progress or success?

we are pleased with the outcome of the project, the objectives which were stated at start of the work were clearly met. in all our customer demos the UI/UX stands apart and helps us distinguish against competition.

How effective was the workflow between your team and theirs?

The workflow was very effective, the daily standup calls were effective to discuss all aspects necessary for success of project

What did you find most impressive or unique about this company?

They didn't surprise us with anything bad and stuck to their commitment all throughout our partnership.

Are there any areas for improvement or something they could have done differently?

none,

Please describe your company and your position there.

I'm commercial director for an insight, data and analytics agency that covers the pan-asian region. I run our commercial business practice, overseeing key client accounts and leading sales and product.

For what projects/services did your company hire HumanX?

We reached out to HumanX to help us develop a prototype click-through simulation tool.

What were your goals for this project?

The idea was to first build a prototype to help the end customer visualise what we could build in a dynamic web based setting.

How did you select HumanX?

Referral from within the organisation in addition to prior discussions with HumanX about other solutions we have been looking at.

Describe the project in detail.

An initial alignment session with the team to detail our end goal and the journey we wanted to take the client on. Following this, HumanX came back with a series of recommendations. We went with one of the options and based on this, and after several rounds of development, we perfected the prototype.

What was the team composition?

We were assigned two team members from HumanX to oversee the entire engagement.

Can you share any outcomes from the project that demonstrate progress or success?

The team created a visually engaging prototype solution that covered the journey which we detailed. This has put us in a position to discuss expanding the scope of our engagement with the client while also demonstrating how we can take data and turn it into a digital solution that is tangible.

How effective was the workflow between your team and theirs?

Very - responsive, clear, and proactive.

What did you find most impressive about this company?

I've been impressed with the quality of work first and foremost. In addition, the team has been truly collaborative, helpful and responsive. They genuinely care. I cannot recommend HumanX more highly.

Are there any areas for improvement?

No

Please describe your company and your position there.

Digital Marketing Manager at an NBFC (Lending)

For what projects/services did your company hire HumanX?

For re-looking at Digital Journey's for the customer for our Personal Loan and Home Loan websites.

What were your goals for this project?

Wanted a journey that would enable clear navigation for the customer basis the flow of thoughts in his mind before considering applying for the loan

How did you select HumanX?

Agency was working with the parent group company

Describe the project in detail.

The brief was to recreate and rethink on how the customer approaches a journey for a product that's a pull product, where the customer has identified his need - and now only needs reinforcement on his decision to get a loan. It was important to ensure that the journey helped both the prospective and the existing customer in their journey to search and find what they were looking for - in a way where the search process itself would be very sublime because of how smooth the journey was.

What was the team composition?

We had the senior management with us in all meetings, along with the Graphic designer and the Account Manager

Can you share any outcomes from the project that demonstrate progress or success?

The journeys were flawless, extremely well thought out. The understanding of the brief was taken to another level with the actual output delivered.

How effective was the workflow between your team and theirs?

The coordination was very smooth. The team proactively met timelines without any need for follow-ups.

What did you find most impressive about this company?

The depth of expertise is evident. In addition, the professionalism and respect for timelines were really admired.

Are there any areas for improvement?

Not noticed anything in the duration of the project that would warrant any specific improvement requests.